Jobs Kenya

Website: Website http://www.sheerlogic.co.ke/

  • Club Manager Service Crew

    Club Manager Service Crew

    Job Details

    Oversees and enforces the Club shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources.
    Oversees the supervision of the maintenance of club facilities e.g. swimming pool and golf operations personnel.
    Empowers employees to provide excellent customer service.
    Strives to improve service performance.
    Displays leadership in member’s hospitality, exemplifying excellent customer service and creating a positive atmosphere for member’s relations.
    Approves and Orders supplies associated with club activities.
    Develops and oversees an innovative event management schedule and other club activities program that services all customer segments.
    Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement.
    Maintains a close working relationship with the club attendants and other department heads to ensure an effective, fluid inter-departmental operation.
    Responsible for the overall day to day service levels for the Clubhouse food and beverage outlet to include the club shop and locker room.
    Responsible for financial results of the sports club, food and beverage and retail outlet.
    Maintaining budgeted beverage cost, wage cost, and supporting the sales efforts to drive top-line revenue.
    Reviews findings from member’s feedback with employees to develop appropriate corrective action.
    Prepares annual and monthly budgets for club operations.
    Addresses member guest complaints and resolves problems immediately.
    Establishes guidelines for club Operations for employees to easily understand expectations and parameters.
    Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
    Ensures employees are treated fairly and equitably.
    Act as a role model to all employees by demonstrating the behavior and work ethic expected of all employees.
    Performs other duties as assigned or required by the management

    Prerequisites:

    Strong organizational, planning and prioritization skills.
    Must be able to work under pressure and meet deadlines.
    Must have excellent customer service skills, be friendly and personable.
    Self-motivated with the desire to promote and market.
    Strong communication skills, verbal and written
    Strong leadership and strategic planning experience
    Experience successfully managing a large staff.

    Qualifications

    Bachelor’s Degree from an accredited university in Business Administration with relevant experience in a Members club management.
    Minimum of four 2 to 3 years’ experience in a similar role.

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  • Internal Risk and Quality Assurance Officer

    Internal Risk and Quality Assurance Officer

    Reporting to the Head of Internal Audit, Risk and Quality Assurance, the job holder will be responsible for conducting System audits and quality management on business processes to ensure that processes and procedures needed for the management system are established, implemented, maintained and continuously improved.
    Key Responsibilities

    Supporting in developing, implementing monitoring and managing the Association’s compliance framework with internal controls and other systems.
    Supporting in examining, evaluating and verifying operating systems, procedures, internal controls and recorded data for business decision processes.
    Documenting audit procedures, developing criteria, reviewing and analyzing evidence, and documenting processes and procedures.
    Maintain Audit documents and records in accordance to ISO standards.
    Ensure that Quality Management Systems and Accreditation Systems are developed, implemented and maintained.
    Prepare and submit audit reports to management on the performance of the management system.
    Ensure that strategic plan is implemented as per the schedule.
    Create awareness of quality management system in all departments.
    Ensure that change management plans are implemented and evaluated accordingly.
    Control and coordinate ISO accreditation activities including quality related documentation (quality manual, quality policy, quality objectives procedures etc) and records.
    Liaise with departmental heads for implementation of preventive and corrective action.
    Co-ordinate and plan for MS internal and external audits.
    Plan management review meetings as per the schedule.
    Supervise, mentor, coach and develop direct reports.

    Minimum job requirements:
    For appointment to this position one must have:

    Minimum 3 years of practical experience in Audit and quality management.
    Bachelor’s degree in Accounting/Finance or any business related field.
    Professional training in quality management systems such as ISO.
    Experience in IT audits will be an added advantage.
    Professional Qualification in CIA/CISA.
    Professional membership of ICPAK/ISACA/IIA.
    Excellent people skills, with an ability to partner with a dynamic leadership team.
    Possess personal qualities of integrity, credibility, and commitment.

    Desired skills and competencies

    Demonstrate strong knowledge of risks identification, assessment, and management frameworks.
    Experience in Developing , Implementing or Maintaining of Quality Management System and ISO Audits will be an added advantage.
    Strong knowledge of control frameworks and the ability to design and evaluate effectiveness of controls embedded within business processes
    Strong skills in spreadsheets and in analyzing large volumes of data.
    Excellent leadership and negotiation skills.
    Good presentation and communication skills.
    Must demonstrate proficiency in Microsoft Office.
    Must have exceptional verbal and written communication skills.
    Must demonstrate high levels of integrity.
    Result oriented, innovative and a team player.

  • Restaurant Manager

    Restaurant Manager

    Job Description

    The job holder is the leader of food and beverage outlets managing about 100 staff.
    The job holder is responsible to train and lead the team, ensuring that the unit is operating according to the Company’s operating standards, systems, policies and procedures.
    The job holder has the total responsibility of the unit, managing daily operations, overseeing the financial controls and controlling the profitability.
    S/he manages the staff schedule and adapts it in line with activity.

    Qualification

    Bachelor’s degree/diploma in hotel management/other relevant tertiary qualification;
    3 years’ experience in unit management preferably fast food environment;
    Good people skills ;
    Good communication skills – written and oral;
    A passion for customer service;
    Ability to motivate and lead a team;
    Work in a team environment with minimum supervision;
    Good presentation;
    Flexibility to work irregular hours/shifts;
    Numeracy and literacy skills; and
    POS experience (MICROS)

  • Flexi-Cashiers

    Flexi-Cashiers

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for Flexi-Cashiers position for one of our clients.
    Responsibilities

    Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
    Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds and any other prevailing requirements/guidelines that are applicable as per the procedure. etc.). Refer any concerns to the Team Leader Cash or Operations Officer for follow-up and decision-making on whether to proceed.
    Refer any transactions in excess of teller limits to the next level for authorization.
    Capture all transactions on the bank’s system and ensure that all transactions are properly authorized before processing.
    Carefully counts all cash received or dispensed to ensure that errors are avoided. Barclays has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
    Assist by guiding customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.

    Customer Service:

    Provide advice to customers on the cash process to ensure the smooth flow of transactions.
    When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Branch Manager or Branch Operations Manager or ask the customer to speak to an a Senior Official when all other efforts have been exhausted to resolve the customer’s request.
    Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
    Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.
    Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to the relevant official as may be guided by the Line Manager.C
    When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the relevant official or further information.

    Controls

    Reconcile own till cash as per policy requirements as well as when cash is restocked or repatriated during the day. (current procedures should apply at any given time).
    Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
    Throughout each day advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
    • Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.

    Technical skills / Competencies

    Excellent numeric skills including meticulous attention to detail
    Excellent communication skills especially verbal
    Listening and questioning skills
    Good keyboard skills, especially on the numerical side.
    High level of working knowledge of all the Bank’s products, procedures and policies
    Understanding of Branch operations
    High school diploma with Math and English passed at a higher grade
    Some knowledge of competitive products and processes
    Relevant diploma and degree
    Some experience in dealing with large amounts of cash in a retail environment
    1-2 years’ experience in a banking hall environment either as cashier or inquiries
    Branch Operations experience

  • Graduate Clerks

    Graduate Clerks

    Requirements

    2nd upper degree in Business Administration or any other relevant field (A must);
    High school mean grade of B+ and above, with a B+ and above in English and Mathematics (a must);
    One year experience preferably in the financial sector will be a distinct advantage;
    IT proficiency;
    Strong communication, presentation and influencing skills;
    Strong analytical skills with the ability to collect, extract, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy;
    Solid written and verbal communication skills are required;
    Ability to demonstrate multitasking and working autonomously;
    Ability to work effectively across multiple business functions;
    The highest levels of integrity, strong ethical attitude.

  • Product Governance Executive Business Intelligence Analyst

    Product Governance Executive Business Intelligence Analyst

    Product governance from a customer experience perspective. Ensuring positive customer experience through quality health checks pre and post launch in liaison with marketing, IT and technical teams.
    The role is also responsible for the overall checking of existing product as per defined customer service product s and service standards.
    Responsibilities

    Carry out user acceptance tests on all products & services before they are launched to determine optimal product positioning, creativity, offering to target audience and give  feedback on enhancement or defect removal;
    Continuous monitoring and health checks of all existing products and services and raise anomalies with stakeholders and follow up for closure; track identified issues;
    Effective monitoring of corrective mechanics and solutions;
    Document and track identified gaps as lessons for reference in future products & services development;
    Gather customer feedback, acting as a point of contact for product and service issues arising from touch points;
    Work collaboratively with key internal stakeholders (IT, net, marketing product managers) etc., to ensure that feedback from the customers is captured and acted on and issues identified resolved to better and enhance customer experience with our client’s products and services;
    Daily monitoring, tracking and reporting of issues; maintain dashboards as required;

    Qualifications

    Degree or diploma in Business Administration, marketing or equivalent fields;
    IT literacy and marketing knowledge an added advantage;
    Strong Communication Skills;
    A minimum of 3 years of progressive new product development experience is required;
    A clear understanding of the consumer products and consumer behavior is desirable;
    Strong detail orientation with the ability to work with partner vendors is a must;
    Solid written and verbal communication skills are required;
    Ability to demonstrate multitasking and working autonomously;
    Ability to work effectively across multiple business functions.

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  • Inventory Control Clerk

    Inventory Control Clerk

    Job Details

    Checks stock against packing slips or invoices determining if there are shortages, damages, missing goods, etc., and may sign for same.
    Issues supplies, materials, and manually pre-picks stock items from multi-level racking which are specified in Work Order documents, in advance of issuance to field crews; completes all necessary paperwork for stock items issued, and forwards to supervisor.
    Receives delivered supplies, materials, and equipment; confirms that delivered goods match purchase order specifications of quantity, condition, model number, etc; completes all necessary paperwork for stock items received, and forwards to supervisor.
    Receives returned powerline material stock items; disassembles, inspects, determines suitability of material for restocking.
    Utilizes mainframe computer terminal to properly account for issues, returns, receipts of new materials and associated back orders; inputs essential data on all materials handled; adheres to strict accounting procedures in this regard.
    Conducts weekly cycle counts of inventory materials based upon computer-monitored suggested re-order listing; assists in conducting complete physical inventory count annually.
    Organizes and maintains warehouse and inventory yard areas for efficient material storage and handling; maintains labeling system on each stock item; manually stocks inventory shelving with stock items received or returned.
    Maintains records and coordinates the periodic safety inspection and testing of specialized utility equipment.

    Qualifications   

    A Diploma/ degree in stores Management or Engineering related Subject
    3 years in inventory Management experience preferably in FMCG industry
    High computer literacy
    Resilient and energetic/ self-motivated

  • IT Auditor

    IT Auditor

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for IT Auditor position for one of our clients.
    Purpose

    Take lead role in execution of day to day internal audit assignments which will include IT, operational and financial audits
    Assist in monitoring the bank’s IT infrastructure and identify areas of internal control weaknesses and non-compliance within the bank’s procedures and provide sound and practical recommendations to management
    Give value adding recommendations and support to the bank in creation of Policies, automation of procedures and processes to ensure an appropriate level of internal control, standards to efficiency and compliance is maintained

    Responsibilities

    Participate in developing a risk based annual audit scope and work plan
    Undertake audit assignments which will include IT, financial and operational audit reviews
    Perform detailed evaluation of internal controls and audit reviews of the bank’s ICT infrastructure.
    Perform risk assessments on all new and existing ICT systems
    Review new applications systems development acquisitions or major changes to existing systems i.e. analysis, design and identified inherent risks
    Proactively identify risks, evaluate controls and make recommendations to improve internal controls and operational effectiveness and efficiency.
    Review of bank’s policies and procedures and documentations such as Service Level Agreements, IT contracts, programs and ICT policies.
    Prepare draft audit reports for review by the head of internal audit and participate in exit meetings with audit clients.
    Monitor the timely implementation of management actions to recommendations in audit reports.
    Prepare clear and concise recommendations for correction of unsatisfactory conditions, improvements in operations, and reductions in cost and effectively gain concurrence and support for recommended control improvements.
    Any other duty assigned by the head of internal audit.

    Qualifications

    Bachelor’s degree in Information Systems or Computer Science or business related field from a recognized university.
    Professional certification: Certified Information Systems Auditor (CISA)
    Professional certification: Certified public accountant (CPA) /Certified Internal Auditor (CIA)/Certified Information Security manager (CISM certification is an added advantage
    2 to 3 years of audit experience with at least 1 year specializing in Information Systems Audit from a reputable audit firm or a financial institution

    Skills and attributes

    Knowledge of current technological developments/trends in area of expertise and knowledge of software requirements for the auditing of computing systems and procedures.
    Ability to analyze and manipulate large data
    Ability to work independently with minimum supervision
    Good interpersonal skills with ability to communicate effectively both written and oral
    Ability to stand firm in difficult situations
    Ability to write good and reliable reports
    Ability to maintain highest levels of independence, objectivity and integrity
    Show awareness of the need for confidentiality in sensitive matters

    Key Performance Indicators

    Timely execution of audit assignments
    Quality output of the audit assignments and proposed recommendations
    Timely submission of audit reports
    Quality recommendation

  • Lubricants Sales Executive

    Lubricants Sales Executive

    This is a 6 months contract with possibility of renewal.  Indicate your preferred region.
    Responsibilities

    Manage mainly new customers installation process
    Push our lubricant products in the Kenyan Market
    Plan customers call and visit to provide the appropriate level of service to existing and new customers with a focus on retaining/expanding existing business relationship.
    Develop ,update, maintain and communicate the Account plan
    Plan, monitor and achieve individual and team sales target.
    Plan and review customer business, credit terms, credit limits and debt.
    Developed and drove implementation of Consumer lubricants marketing initiative in the cluster.
    Transfer and aggregate best practice & global priorities across the cluster,
    Manage and oversee implementation of Customer Value Propositions appropriately.
    Reposition Q8 Brand through a product re-launch in the cluster
    Proactively manage internal interfaces plus issue monthly summary of activities

    Qualifications

    Undergraduate degree or diploma in Sales and Marketing or related studies
    At least 2 years’ experience in similar role (A must)
    Good communication skills
    Good negotiation and client service delivery focus

  • House Keeping Manager

    House Keeping Manager

    Responsibilities
    The cottage Supervisor is responsible for scheduling, supervising, and training the housekeeping staff and ensures the cleanliness and readiness of both cottages. The supervisor shall have dual reporting to both the employer and the HR Advisor The supervisor will oversee the duties being performed by the following and also act as their line manager;-

    Life Saver/Supervisor
    Senior Cook
    Cook
    Gardener
    Cleaner

    In addition the supervisor will perform the following roles;-
    Customer service

    Deliver a first class customer experience by ensuring that both cottages and facilities are clean, stocked, and ready for guest use.
    Ensure proper check-in and check-out procedure for both cottages
    In coordination with HR department, confirm cottage reservations and review any arrival changes weekly.
    Train and supervise housekeeping staff to ensure high-quality guest experience.
    Complete quality assurance inspections prior to guest arrival at the facilities.

    Repairs and maintenance

    Schedule maintenance on all cottages as needed
    Supervision of all repairs/renovations and ensuring they are completed on time
    Supervision of contractors identified by the company. These will include service providers for Generator maintenance services, air conditioner, guarding services, cleaning services-including the swimming pool cleaning, sanitation from time to time or when needed & repairs and tea services, plus roof repairs

    Preparation of management reports as and when needed for the above items

    On taking over Facility for management

    Taking inventory of all fixed and movable assets in the building including keys, signage, plants and equipment, Furniture & fittings, soft furnishings, utensils and crockery.
    Take stock of the Cottage bookings and manage usage with catalogue of items in use before and after occupation and report any damages noted.

    Preparation of Management Reports
    The supervisor will provide monthly, quarterly, half yearly and yearly reports for the cottages.  The report will include the following:

    Service provider engaged and their performance standard
    Repair and maintenance carried out within the period (capital and routine work including summary of expenditure vis a vis budget)