Website: Website http://www.sama.com/
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Director, Service Delivery
About the Job: Reporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple countries. As the Director, Service Delivery, you will lead in building new capabilities and developing growth…
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Quality Analyst Supervisor
About As a Quality Analyst Supervisor, you will be responsible and accountable for meeting overall quality SLAs across multiple sets of workflows with varying levels of complexity. This will include developing and implementing processes to ensure appropriate quality management controls are in place and are being adhered to. You will also be responsible for daily…
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Procurement Manager
About the Job: You will work within the support function of the Global Service Delivery teams in East Africa as part of our Operations department. As the Procurement Manager, you will be responsible for overseeing the sourcing, purchasing, and supply chain activities within the organization. This position involves strategic planning, vendor management, negotiation, and ensuring…
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Finance Operations Lead
About the Job: You will work within the Global Service Delivery team as part of our Operations team. As a Financial Operations (revenue operations) Specialist, you will be responsible for the accuracy and timeliness of customer invoices as well as forecasting customer monthly recurring revenue. You will directly work with Senior Directors, Directors, Portfolio Leads…
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Quality Analyst
About the Job You will be responsible for assisting the Training and Quality Manager in setting quality standards across Sama’s work streams. Key Responsibilities Assess the quality of transactions against set best standards Provide feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching. Evaluate the…
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Impact Analyst
The ideal candidate will be a motivated self-starter with experience collecting, managing, and analyzing complex data sets to develop insights and measure both our social and environmental impact. This is a unique and exciting opportunity to support the Impact function in a fast-growing and far-reaching social enterprise. The ideal candidate will be highly analytical and…
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Team Leader
About the Job: You will be responsible for tracking performance and coordination of day-to-day team activities to ensure effective team operations and collaboration. Key Responsibilities: Track performance for all team members and provide constructive feedback Ensure overall achievement of team performance objectives, operational performance, schedule adherence and team quality Monitor and report on project performance,…
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Business Analyst
About the Job: You will be responsible for developing analysis and reporting capabilities as well as monitoring performance and quality control plans to identify improvements, establishing simple and effective frameworks and processes that will aid in managing business reporting and analytics functions. Additionally, you will leverage their expertise to provide structure, control and oversight in…
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Delivery Manager
About the Job: As a Delivery Manager, you will be the key client liaison and internal coordinator for implementing client driven changes. You will also drive dialogue with the client on improvement on product, process and support systems. You will also be responsible for managing the people in your project to attain set performance metrics, while…
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Administration Manager
About the Job: You will be reporting to the Senior Director, Finance. We are looking for an experienced Administration Manager to supervise the daily support operations of our company and plan the most efficient administrative procedures and overall supply chain management. You will lead a team of professionals to complete a range of administrative and…