Website: Website http://www.refugepoint.org/

  • Community Navigator

    Community Navigator

    The primary responsibility of the Community Navigator is to assist the organization in providing information and timely support to refugees and asylum seekers towards their self-reliance.
    Duties and responsibilities:

    Act as a guide to the organization in tracing clients in the community;
    Provide language interpretation and translation;
    Collect prescription medicine from RefugePoint and deliver to patients;
    Provide accurate and timely information to refugees and migrants;
    Monitor businesses supported by RefugePoint;
    Participate in community mobilization as directed by RefugePoint;
    Participate in community education as directed by RefugePoint;
    Accompany patients to the hospital when called upon.

    Attend to any other duties as assigned by the line supervisor(s).
    Requirements:

    Be a resident of Nairobi; Must be fluent in English and Somali
    Must hold a UNHCR mandate refugee certificate, Government alien card and/or recent Government verification documents;
    Must have a minimum of secondary school education;
    Ability to maintain confidentiality.

  • Associate: Monitoring, Evaluation and Reporting

    Associate: Monitoring, Evaluation and Reporting

    Grade: 5  
    Starting Salary (Gross) KES 90,000  
    Supervisor: Senior Officer: Monitoring, Evaluation and Reporting  
    Supervision Given: [None]

    The primary responsibility of the Associate, Monitoring, Evaluation and Reporting is to assess the wellbeing of households through a standardized tool or other tools as may be communicated from time to time. The core responsibilities of this position are as follows:
    Assessment

    Manage all internal referrals for assessments in the data base
    Visit referred vulnerable households to assess their wellbeing and level of self reliance;
    Submit assessment results to RefugePoint on provided platform;
    Ensure that all core clients are assessed every six months;
    Adhere to confidentiality procedures and policies when collecting, storing or sharing data.

    Referrals

    Through the data base, refer cases that require further assistance following low assessment scores;
    Highlight any specific protection concerns identified during assessment for timely response.

    Documentation and reporting:

    Make case notes in the data base to ensure other staff are well informed on new information on assessed households
    Work collaboratively within the urban program team to ensure clients’ needs are holistically met;
    Closely work with the Program Manager-Information Technology and Senior Officer- Monitoring, Evaluation, and Reporting in picking trends relating to nationality, gender, income sources and location of households as well other variables that may be determined from time to time;
    Share appropriate information with partner agencies and community members as guided.

    Attend to other duties as assigned.
    Required Minimum Qualifications:

    University degree in social work, community development, international relations or related field required;
    Excellent written and verbal communication skills;
    Strong interpersonal skills;
    Excellent computer skills.

    Additional Desired Qualifications

    Experience assisting refugees and asylum seekers in an urban environment;
    Training and/or experience in Monitoring and Evaluation.

    Special Requirements:

    Current police clearance certificate

  • Community Navigator 

Livelihoods Associate 

Temporary Driver

    Community Navigator Livelihoods Associate Temporary Driver

    Reports to: Senior Officer, Community Outreach
    Supervision Given: [None]
    The primary responsibility of the Community Navigator is to assist the organization in providing information and timely support to refugees and asylum seekers towards their self-reliance.
    Duties and responsibilities:

    Act as a guide to the organization in tracing clients in the community;
    Provide language interpretation and translation;
    Collect prescription medicine from RefugePoint and deliver to patients;
    Provide accurate and timely information to refugees and migrants;
    Monitor businesses supported by RefugePoint;
    Participate in community mobilization as directed by RefugePoint;
    Participate in community education as directed by RefugePoint;
    Accompany patients to the hospital when called upon.
    Attend to any other duties as assigned by the line supervisor(s).

    Requirements:

    Must be a resident of Rongai;
    Must be fluent in English and Great Lakes Languages;
    Must hold a UNHCR mandate refugee certificate, Government alien card and/or recent Government verification documents;
    Must have a minimum of secondary school education;
    Ability to maintain confidentiality.

    Desired:

    Post secondary school training e.g. in health, community development, counseling, business administration etc.
    Experience in community mobilization.

    go to method of application »

  • Communications Officer

    Communications Officer

    Starting Salary (Gross): KES. 108,000
    Reports to: Communications Manager and Country Director
    Supervision Given: [None]
    The Communications Officer supports RefugePoints external relations activities by serving as a liaison between the Nairobi Urban Refugee Protection Program and the organization’s headquarters in the United States.
    Responsibilities

    Writing and general communications

    Write compelling clients stories that highlight RefugePoints work.
    Draft high quality professional written content for various RefugePoint publications, including Development appeals, newsletters, grant proposals, and reports.
    The Communications Associate will be responsible for producing content from start to finish: from setting up interviews with other RefugePoint team members and clients, traveling into the field on a weekly basis, developing interview questions, interviewing clients to collect stories, writing final stories using quotes/audio/notes taken and submitting finalized work, with photos (sometimes video) to the Communications Manager.
    Maintain strong relationships with all Nairobi teams (medical, social work, livelihoods, counseling, etc) and check in on a weekly basis for story leads, suggestions.
    Research, draft, and update information related to Nairobi’s refugee population, including cultural profiles for new arrivals and/or changes within existing refugee communities.
    Respond to immediate requests from headquarters for updates on programs, clients, or events.
    Track refugee resettlement departures and update headquarters regularly. Track refugees post-departure, and set up systems to put this into place.
    As needed, help with the printing of T-shirts, posters, tote bags, and other collateral.

    Social media and website support

    Support the Communications Manager in developing content for RefugePoint’s web and social media platforms.
    Provide assistance managing and evaluating social media platforms as requested, in particular internal platforms for staff communication.
    Conduct media monitoring on issues related specifically to urban refugee protection and alert headquarters to relevant stories.
    Update the internal staff website with new content, especially new staff bios and stories of interest, photos from RP events, etc.
    Draft Quarterly internal newsletter content with pertinent updates from the Nairobi Office.

    Video and Photography

    Take professional photographs of clients, programs, and the environment in Nairobi for RefugePoints publications, website, and social media.
    Film, or arrange for videographers to film, material for RefugePoints audio/visual needs. This includes occasionally setting up live video feeds for special events in the U.S.
    Organize and manage Nairobi’s image library, ensuring that all photo and story releases are signed and accessible.
    Event Management and Training
    Assist with coordinating RefugePoint events in Nairobi, including trainings, conferences, community working groups, and fundraising forums.
    Lead internal communications trainings and motivate staff to engage in external relations activities, including sharing stories and highlights from their departments.
    Orient newly hired regional and local staff to RefugePoints external relations policies.
    As needed, coordinate focus groups to support RefugePoints operations team.

    Qualifications

    Excellent professional writing, editing, and proofreading skills (in English) are imperative to this position. Writing with a U.S.-based population in mind is required.
    Excellent interviewing skills, and communication skills in speaking, transcribing, contacting and following up with refugee clients.
    Ability to work very well both independently and collaboratively. Candidate will need to be a self-starter, someone who can manage their time and tasks independently and responsibly.
    Bachelor’s Degree in relevant field (communications, journalism, marketing, public relations, etc). Degrees in human rights or international affairs will also be considered.
    A minimum of three years of experience in a related communications position.
    English fluency required.
    Experience with popular social media platforms (Facebook, Twitter, Instagram, etc).
    Experience with photography required. Videography skills are preferred.
    Experience with Adobe Creative Suite software highly preferred.
    High level of respect for individuals regardless of their race, nationality, gender, sexual orientation, age or legal status.
    A strong interest in the mission of RefugePoint and refugee protection.
    High levels of patience and diplomacy.
    Must be legally able to live and work in Kenya.

    Special Requirement: A police clearance certificate is required prior to issuance of contract.

  • Community Navigator

    Community Navigator

    The primary responsibility of the Community Navigator is to assist the organization in providing information and timely support to refugees and asylum seekers towards their self-reliance.
    Duties and responsibilities:

    Act as a guide to the organization in tracing clients in the community;
    Provide language interpretation and translation;
    Collect prescription medicine from RefugePoint and deliver to patients;
    Provide accurate and timely information to refugees and migrants;
    Monitor businesses supported by RefugePoint;
    Participate in community mobilization as directed by RefugePoint;
    Participate in community education as directed by RefugePoint;
    Accompany patients to the hospital when called upon.

    Attend to any other duties as assigned by the line supervisor(s).
    Requirements:

    Be a resident of Nairobi; Must be fluent in English and Somali
    Must hold a UNHCR mandate refugee certificate, Government alien card and/or recent Government verification documents;
    Must have a minimum of secondary school education;
    Ability to maintain confidentiality.

  • Associate: Monitoring, Evaluation and Reporting

    Associate: Monitoring, Evaluation and Reporting

    Grade: 5  
    Starting Salary (Gross) KES 90,000  
    Supervisor: Senior Officer: Monitoring, Evaluation and Reporting  
    Supervision Given: [None]

    The primary responsibility of the Associate, Monitoring, Evaluation and Reporting is to assess the wellbeing of households through a standardized tool or other tools as may be communicated from time to time. The core responsibilities of this position are as follows:
    Assessment

    Manage all internal referrals for assessments in the data base
    Visit referred vulnerable households to assess their wellbeing and level of self reliance;
    Submit assessment results to RefugePoint on provided platform;
    Ensure that all core clients are assessed every six months;
    Adhere to confidentiality procedures and policies when collecting, storing or sharing data.

    Referrals

    Through the data base, refer cases that require further assistance following low assessment scores;
    Highlight any specific protection concerns identified during assessment for timely response.

    Documentation and reporting:

    Make case notes in the data base to ensure other staff are well informed on new information on assessed households
    Work collaboratively within the urban program team to ensure clients’ needs are holistically met;
    Closely work with the Program Manager-Information Technology and Senior Officer- Monitoring, Evaluation, and Reporting in picking trends relating to nationality, gender, income sources and location of households as well other variables that may be determined from time to time;
    Share appropriate information with partner agencies and community members as guided.

    Attend to other duties as assigned.
    Required Minimum Qualifications:

    University degree in social work, community development, international relations or related field required;
    Excellent written and verbal communication skills;
    Strong interpersonal skills;
    Excellent computer skills.

    Additional Desired Qualifications

    Experience assisting refugees and asylum seekers in an urban environment;
    Training and/or experience in Monitoring and Evaluation.

    Special Requirements:

    Current police clearance certificate

  • Community Navigator

    Community Navigator

    The primary responsibility of the Community Navigator (CN) is to assist the organization in providing information and timely support to refugees and asylum seekers towards their self reliance.
    Duties for the Community Navigator NGO Job
    Conduct home visits as assigned and record vital household information on the online platform.
    Provide language translation when called upon.
    Provide accurate and timely information to refugees and migrants.
    Carry out livelihood monitoring for businesses supported by RefugePoint in the local area.
    Collect prescription medicine from RefugePoint and deliver to patients accordingly.
    Participate in community mobilization as requested by RefugePoint.
    Participate in community education as directed by RefugePoint.
    Accompany refugee patients to the hospital when called upon.
    Attend to any other duties as assigned by the line supervisor(s).
    Community Navigator NGO Job Requirements
    Be a resident of Eastleigh/Huruma/Kariobangi/Pangani.
    Be fluent in English, Oromo and Amharic.
    Must hold a mandate and/or a refugee certificate.
    Must have a minimum of secondary school education.
    Ability to maintain confidentiality.
    Post secondary school training e.g. in health, community development, counseling, business administration etc. will be an added advantage.
    Experience in community mobilization will be an added advantage.

  • Officer Communications

    Officer Communications

    Primary Areas of Responsibility Writing and general communications
    Cultivate stories and draft content for various RefugePoint publications, including newsletters, grant proposals, and special reports.
    The Communications Associate will be responsible for producing content from start to finish: from setting up interviews with other RefugePoint team members and clients, traveling into the field on a weekly basis, developing interview questions, interviewing clients to collect stories, writing final stories using quotes/audio/notes taken and submitting finalized work, with photos (sometimes video) to the Communications Manager.
    Maintain strong relationships with all Nairobi teams (medical, social work, livelihoods, counseling, etc) and check in on a weekly basis for story leads, suggestions.
    Research, draft, and update information related to Nairobi’s refugee population, including cultural profiles for new arrivals and/or changes within existing refugee communities.
    Respond to immediate requests from headquarters for updates on programs, clients, or events. Track refugee resettlement departures and update headquarters regularly.
    Track refugees post-departure, and set up systems to put this into place.
    As needed, help with the printing of T-shirts and other collateral.
    Social media and website support Support the Communications Manager in developing content for RefugePoint’s web and social media platforms.
    Provide assistance managing and evaluating social media platforms as requested, in particular internal platforms for staff communication.
    Conduct media monitoring on issues related specifically to urban refugee protection and alert headquarters to relevant stories.
    Update the internal staff website with new content, especially new staff bios and stories of interest, photos from RP events, etc.
    Draft Quarterly internal newsletter with pertinent updates for HQ, Nairobi and Expert staff.
    Video and Photography Photograph images of clients, programs, and the environment in Nairobi for RefugePoint’s publications, website, and social media.
    Film, or arrange for videographers to film, material for RefugePoint’s audio/visual needs.
    Organize and manage Nairobi’s image library, ensuring that all releases are signed and accessible.
    Event Management and Training Assist with coordinating RefugePoint events in Nairobi, including trainings, conferences, community working groups, and fundraising forums.
    Lead internal communications trainings and motivate staff to engage in external relations activities, including sharing stories and highlights from their departments.
    Orient newly hired regional and local staff to RefugePoint’s external relations policies.
    As needed, coordinate focus groups to support RefugePoint’s operations team.
    Qualifications A strong interest in the mission of RefugePoint and refugee protection.
    Excellent writing skills (in English) are imperative to this position.
    Writing with a US-based population in mind will be required.
    Excellent interviewing skills, and communication skills in speaking, transcribing, contacting and following up with refugee clients.
    Bachelor’s Degree in relevant field (communications, journalism, marketing, public relations, etc). 
    Degrees in human rights or international affairs will also be considered.
    A minimum of three years of experience in a related communications position.
    Excellent communication and interpersonal skills (English fluency required).
    Excellent writing, editing, and proofreading skills, especially geared towards a US based audience.
    Experience with popular social media platforms (Facebook, Twitter, Instagram, etc).
    Applicants with photography and/or videography skills preferred.
    Experience with Adobe Creative Suite software is also a plus.
    Ability to work both independently and collaboratively.
    Candidate will need to be a self-starter, someone who can manage their time and tasks independently and responsibly.
    Respect for individuals regardless of their race, nationality, gender, sexual orientation, age or legal status.
    A sense of humor, patience and diplomacy. Must be legally able to live and work in Kenya.

  • Communications Officer Resettlement Expert Child Protection Expert

    Communications Officer Resettlement Expert Child Protection Expert

    Responsibilities for the Communications Officer Job
    Writing and general communications
    Cultivate stories and draft content for various RefugePoint publications, including newsletters, grant proposals, and special reports.
    The Communications Associate will be responsible for producing content from start to finish: from setting up interviews with other RefugePoint team members and clients, traveling into the field on a weekly basis, developing interview questions, interviewing clients to collect stories, writing final stories using quotes/audio/notes taken and submitting finalized work, with photos (sometimes video) to the Communications Manager.
    Maintain strong relationships with all Nairobi teams (medical, social work, livelihoods, counseling, etc) and check in on a weekly basis for story leads, suggestions.
    Research, draft, and update information related to Nairobi’s refugee population, including cultural profiles for new arrivals and/or changes within existing refugee communities.
    Respond to immediate requests from headquarters for updates on programs, clients, or events.
    Track refugee resettlement departures and update headquarters regularly. Track refugees post-departure, and set up systems to put this into place.
    As needed, help with the printing of T-shirts and other collateral.
    Social media and website support
    Support the Communications Manager in developing content for RefugePoint’s web and social media platforms.
    Provide assistance managing and evaluating social media platforms as requested, in particular internal platforms for staff communication.
    Conduct media monitoring on issues related specifically to urban refugee protection and alert headquarters to relevant stories.
    Update the internal staff website with new content, especially new staff bios and stories of interest, photos from RP events, etc.
    Draft Quarterly internal newsletter with pertinent updates for HQ, Nairobi and Expert staff.
    Video and Photography
    Photograph images of clients, programs, and the environment in Nairobi for RefugePoint’s publications, website, and social media.
    Film, or arrange for videographers to film, material for RefugePoint’s audio/visual needs.
    Organize and manage Nairobi’s image library, ensuring that all releases are signed and accessible.
    Event Management and Training
    Assist with coordinating RefugePoint events in Nairobi, including trainings, conferences, community working groups, and fundraising forums.
    Lead internal communications trainings and motivate staff to engage in external relations activities, including sharing stories and highlights from their departments.
    Orient newly hired regional and local staff to RefugePoint’s external relations policies.
    As needed, coordinate focus groups to support RefugePoint’s operations team.
    Qualifications for the Communications Officer Job
    A strong interest in the mission of RefugePoint and refugee protection.
    Excellent writing skills (in English) are imperative to this position. Writing with a US-based population in mind will be required.
    Excellent interviewing skills, and communication skills in speaking, transcribing, contacting and following up with refugee clients.
    Bachelor’s Degree in relevant field (communications, journalism, marketing, public relations, etc). Degrees in human rights or international affairs will also be considered.
    A minimum of three years of experience in a related communications position.
    Excellent communication and interpersonal skills (English fluency required).
    Excellent writing, editing, and proofreading skills, especially geared towards a US based audience.
    Experience with popular social media platforms (Facebook, Twitter, Instagram, etc).
    Applicants with photography and/or videography skills preferred. Experience with Adobe Creative Suite software is also a plus.
    Ability to work both independently and collaboratively. Candidate will need to be a self-starter, someone who can manage their time and tasks independently and responsibly.
    Respect for individuals regardless of their race, nationality, gender, sexual orientation, age or legal status.
    A sense of humor, patience and diplomacy.
    Must be legally able to live and work in Kenya.
    go to method of application »

  • Interim Social Worker

    Interim Social Worker

    Job Description

    Summary
    Title:Interim Social Worker ID:2093Department:Nairobi OfficeClosing Date:Short-listing will be on a rolling basis. Only short-listed individuals will be contacted.

    Grade: 5Daily Rate: KES 3,075Duration: Approximately 4 months starting mid or end of November 2018Supervisor: Program Manager, Social Work and Child ProtectionSupervision Given: [None]
    RefugePoint was founded in 2005 to provide lasting solutions for the world’s most vulnerable refugees. We work to fill the critical and unmet needs of people affected by war and conflict that have fallen through the net of humanitarian assistance, in particular women, children and urban refugees.
    The primary responsibility of the Social Worker is to provide social work support to urban refugees towards stabilizing them and promoting their self sufficiency.
    The core responsibilities of this position:

    Case management

    Identify vulnerable refugees and asylum seekers in Nairobi as potential new clients, conduct intake assessment and refer for services when appropriate.
    Conduct case plan reviews and assessments for existing clients and work closely with them to graduate from direct assistance to self reliance.
    Make recommendations to child protection, medical, livelihoods and counselling units to ensure that clients receive support in a timely manner.
    Conduct individual case management for clients in close coordination with other units. This includes conducting home visits and regularly meeting with clients to promote their stabilization.
    Facilitate in workshops and support groups as part of social work assistance for refugee communities.
    Link clients to community resources, government agencies and other partners when appropriate.
    Attend to other program duties as may be assigned by the supervisor.

    Networking/ collaboration

    Participate in regular inter-unit coordination meetings to discuss provision of services to clients.
    Represent RefugePoint in different forums as assigned.

    Reporting

    Update the database with basic case information, dated case notes on activities and referrals, assessments and recommendations on urban action page, and comprehensively complete necessary forms.
    Update client files with session notes to depict social work-specific interventions.
    Provide a monthly report on core tasks to the supervisor.

    Requirements:

    University degree in social work or related field required.
    At least two years’ work experience in a social work position required.
    Excellent written and verbal communication skills.
    Strong interpersonal skills.
    Experience assisting refugees and asylum seekers in an urban environment strongly preferred.
    Commitment to rights based, empowerment based approach.
    Excellent computer skills.