Website: Website http://www.racg.co.ke/

Relationship Managers/Wealth Managers – 5 Positions

Job Description
The Relationship Managers/Wealth Managers will be responsible for promoting the development & growth of the Wealth Management Segment through acquisition & nourishing of Wealth customer’s relations through selling a value adding financial advice for a portfolio of CIB Wealth clients aiming to achieve the financial ambitions and aspirations of Wealth customers faster & at a less cost.
Job Responsibilities
Sales & Service

Manage efficiently the portfolio of customers designated, Acquire NTB customers, enrol and upgrade existing customers along with cross selling all exclusive products to the customers, to increase portfolio penetration and to achieve his/her set target and meet the annual approved plan
Review reports provided from the Quality Assurance Department & Call Centre which indicates the level of services & rate of complaints, then ensure that any Wealth customer complaint is solved as well as striving for achieving the best in class service through professional customer handling.
Track Wealth customers’ inflows & outflows on a daily basis and contact customers to seek information behind un expected behaviours.
Handle all account opening & its related operations process including system input & data entry.
Ensure that the work area is maintained in good condition and that product marketing material is available, prominently displayed and updated
Provide best in class service level to the portfolio while ensuring efficient reachability and contacting all existing customers in portfolio in predefined time manor.
Log on CRM all sales activities & customer interactions.
Act on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate.
Execute sales plan that ensure performance efficiency vs. Target and exceed productivity benchmark.
Introduce and promote alternative channels to customers to support achieving digital offloading strategy.

Reporting, Communication & Coordination:

Respond positively & diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
Ensure that the required awareness about the value proposition is provided to Branch Managers & all Branch Staff in order to create quality referrals.
Develop knowledge and information about competitor activity, pricing and tactics and communicate with the Wealth District Head & the Wealth Segment Management to ensure CIB’s edge within the market.

Policies, Processes and Procedures

Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Day-to-day management

Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures.

Compliance

Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

Other Requirements

A Bachelor’s degree in a business-related field.
Minimum 6 years’ Sales experience (Relationship Manager) in consumer banking and/or commercial banking, with a proven top-performance record.
Ideal candidate will have sales/wealth management experience working in Tier 1 or Tier 2 banks.
Great knowledge and understanding of products pertaining to High Net Worth customers and/or Corporates.
Sales-driven and Achievement Oriented i.e. strives to achieve results and enjoys being judged on performance standards.
Analytical/data-driven/numerical skills
Strong Networking skills and Street Smart
Strong Problem-Solving skills i.e. critical thinking, decision-making, creative
Strong Relationship Management skills.
Excellent Communication and Interpersonal skills: Ability to build rapport easily with customers, and have the ability to work individually and as part of a team.
Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity.

Apply via :

www.racg.co.ke

November 2, 2024
Senior Branch Managers

Job Description
Our client, an established commercial bank in Kenya and licensed by the Central Bank of Kenya is looking to hire Senior Branch Managers. The successful candidate will be responsible for Managing the daily operations of the branch with the purpose of maximizing profitability from products and services, meeting sales plans, attracting new customers and retaining existing ones, promoting a prestigious corporate image and acting as a valuable source of market intelligence.
Job Responsibilities

Develop the branch plan in alignment with the overall Consumer Banking strategy to achieve the budgeted targets and revenue growth within the set timelines.
Monitor the daily performance of the Branch through financial reports on actual achievement versus target so that areas of unsatisfactory performance are identified and rectified promptly through uplifting team productivity.
Focus on attracting new customers to bank in different segments (Wealth, Plus, Business Banking…etc) with quality portfolios and customer profiling requirements based on the bank’s strategy.
Conduct joint sales calls with different branch staff to meet current / prospect key customers with the purpose of marketing a wide range of bank’s products, cross selling and deepening the relationship with those key customers.
Compare the Bank’s different products and services against competitors to understand market trends and recommend changes that increase the bank’s competitive edge & increase market share.
Authorize the processing of the secured assets facilities in addition to the Payroll Unsecured facilities application through the branch based on the authorized limit as part of their p privilege by reviewing, assessing, validating and liability any other required checks to all the relevant documents of all requests.
Ensure that all the authorized cases should be within the delegation authority matrix and the authorization must be post the documents review and customer’s data validation on CRM
Promote and drive customer migration to more cost effective alternative delivery channels, to reduce cost and maximize efficiency.
Maximize revenue through increasing fee generation, reducing operating costs and maintain the cost to income ratio within the limits set by the Consumer Management.
Ensure that all Service standards set by the bank are applied by Branch staff.
Ensure that all sales activities and customer interactions are logged on CRM
Ensure that his/her team is acting on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate.
Manage the Branch lobby traffic to reduce waiting time, interact with customers to ensure that the lobby is well handled, directed, are tended to in high traffic hours making sure that customers have positive feedback before they leave the branch premises, as well as managing any customer dissatisfaction.
Ensure the customer complaints are handled at first point of contact with full ownership, escalating the case to relevant departments if requested and provide prompt feedback to Customers in a timely manner.
Monitor the customer attrition rate, analyse the reasons and work on action plans to reduce attrition rate and retain valued customers.
Ensure accuracy and completeness of Branch documentation, readily accessible on file, incorporating necessary analysis and checking to ensure correctness of data and adherence to set processes.
Authorize the processing of the secured assets facilities application through the branch as part of their prerogatives by reviewing, assessing, validating and liability any other required checks to all the relevant documents of all requests.
Declare full adherence of secured facilities credit risk policy and procedure by ensuring reviewing and validating all the required checks such as: Legal Negative List, Collection List and Fraud List, Original and Scanned Documents, CBE Negative List and CBE Code List, FC- Sanctions screening lists. loan purpose and etc.
Secured facilities authorization must be within the approved delegation matrix in order to proceed with the line facility booking
Adhere to the bank Operating and Credit policies and procedures to minimize operational errors and losses.
Rectify any Audit comments timely to mitigate any potential risk, ensuring the identification of the root cause to avoid future re-occurrence
Declare full adherence of Payroll Unsecured / secured facilities credit risk policy and procedure by ensuring reviewing and validating all the required documents such as: Legal Negative List, Collection List and Fraud List, Original Scanned Documents, CBE Negative List and CBE Code List, loan purpose, Direct Debit and etc.
Efficient implementation of the new hire on boarding process, providing staff with the requested coaching, training, logistics…etc.
Setting the training plans for all staff in the branch with related department heads and ensure the efficiency of the training to business and implementation of training by trained employee.
Implement effective and efficient rotation plan among the employees to increase the staff knowledge and create different levels of management and exchange knowledge at the branch level.
Ensure the effective achievement of Branch objectives through careful objectives setting, managing performance, developing, coaching and motivating staff, assisting career development, providing formal and informal feedback and appraisal in order to maximize overall performance
Ensure clear communication of the bank’s vision and strategy to all staff and explain how the branches contribute in achieving the overall bank’s objective
Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal bank policies and code of conduct in order to maintain bank’s legal position and mitigate potential risk.
Ensure full adherence and Implementation of the bank’s policies, procedures and controls covering Branch operations, Security information, confidentiality.

Other Requirements

Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
Minimum 8 years of relevant banking experience of which minimum 2 years should be in a Branch Manager or Senior Branch Relationship Manager position
Excellent command of English, written and spoken
Complete Knowledge of KYC, AML and compliance requirements
Leading and Supervising Skills
Planning and Organizing
Thorough knowledge of branch budgeting and costing
Strong Understanding of the market and competitor’s offerings
Strong Portfolio management & Networking
Client Focused & Target Oriented

Apply via :

www.racg.co.ke

November 2, 2024
Relationship Officers

Overall Job Purpose
The Relationship Officers overall purpose is to achieve business growth for the Bank by selling Consumer Banking products and services within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
Locations: Nairobi, Mombasa/Nyali, Eldoret
Other Requirements

A Bachelor’s degree in a business-related field.
Minimum 3 years’ Sales experience in banking, with a proven top-performance record.
Sales-driven and Achievement Oriented i.e. strives to achieve results and enjoys being judged on performance standards.
Proven planning, co-ordination and time management skills
Strong Networking skills and Street Smart
Excellent Communication and Interpersonal skills: Ability to build rapport easily with customers, and have the ability to work individually and as part of a team.
Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity.

Apply via :

www.racg.co.ke

November 2, 2024
Head of Distribution & Business Development Legal Affairs Officer

A financial services group in Kenya (Life, General Insurance and Asset Management) is looking for Head of Distribution & Business Development. This role is responsible for driving new business acquisition and retention of existing business on a profitable basis and ensuring achievement of revenue and profitability targets. Manage and drive the identification and development of distribution channels to support the delivery of revenue and profitability targets while ensuring excellent client experience. Lead in preparation of business plans, and coordination of marketing and sales strategies.

Job Responsibilities
Strategy & Implementation

Develop and implement strategies to identify and develop business opportunities in existing and under penetrated markets (both traditional and non-traditional markets).
Drive the implementation of the strategy to maximise revenue and profitability through alignment of in-house products and solutions.
Implement and operationalise tactical plans in collaboration with executive management and other relevant business stakeholders enable service delivery and achieve business objectives.
Optimise utilization of the Company’s comparative advantage (in resources, assets, product range and market leadership) to promote prospects for business acquisition and retention
Carry out relevant market research and take all necessary actions to ensure that the Company remains competitive.
Investigate competitors’ activities and overall economic and social trends whilst drawing up action plans to stimulate profitable revenue growth.
Develop and sustain a competitive edge for the company through external networking, benchmarking and representation on related forums and any other approved channels.
Build and maintain strategic partnerships with business partners, stakeholders and business areas in order to understand business priorities and requirement.

Internal Processes

Co-ordinate the activities of and manage the sales teams.
Set meaningful and measurable objectives (annual targets) that deliver company goals and objectives on revenue growth and profitability
Facilitate initiatives aimed at equipping the sales force in business to identify and meet clients’ need and improve client engagement.
Gather competitive intelligence and new product ideas from the business environment and share market insights with management team.
Periodically review existing products and proposes changes/ enhancements based on client needs, propose and lead in customised solutions for clients across licences within the CVP framework. with a view to enhancing their quality.
Assist in capacity building within the support operations of the business to ensure efficient process turnaround times and seamless client service
Drive the application of good governance principles and legislative compliance within the area.

Client

Develop, maintain and build strong long-standing relationships with existing and potential clients including brokers, agencies and direct clients, and other relevant stakeholders.
Carry out and coordinate product training for brokers, agencies and direct clients across business lines.
Effectively manage intermediary relationships and ensure SLA management with internal and external stakeholders.
Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
Establish a customer service framework that drives efficient and effective client management, administration and maintenance.
Collaborate with senior staff in other departments to enhance a well-coordinated approach to service delivery and customer service.
Drive the design and application of a stakeholder feedback capability in respect of service delivery.

Compliance & Best Practice

Ensure strict compliance with internal and regulatory processes and controls.
Responsible for the implementation and adoption of Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
Manage portfolio risks and regulatory compliance aspects regarding business acquisition.
Maintaining a high level of integrity and ethical standards commensurate with the requirements of market best-practice

Reporting

Prepare periodical business performance reports for internal and external use and/or consumption.
Analyse performance against monthly, quarterly and annual targets and provide reports that include remedies for any negative variances.
Ensure incident reporting is done in a timely manner.
Ensure regulatory returns, reports and other compliance documents are prepared and submitted in a timely manner. Including follow up or approval and/or closure.

People

Promote a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Establish, develop and manage a team with the requisite skills and aptitude to deliver on the Company’s strategy
Identify, define, communicate and obtain buy-in for performance expectations through the implementation of aligned KPIs for the team.
Execute effective workforce planning practices and actively participate in recruitment of suitably qualified talent for the department in line with the company’s policies.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Conduct periodic training needs assessment form the department members and recommend training programs to address any gaps within company policies and practices.
Conduct continuous training, guidance, coaching and mentoring for the team.
Take ownership for own learning and development.

Other Requirements

Minimum of Insurance, Sales or Marketing degree
Professional Insurance qualifications
Insurance Body Membership and Accreditation
8 – 10 years’ post qualification experience in the financial sector, largely focused on insurance sales, and at least 5 years of effective management of a substantial insurance client portfolio.
In depth understand of local Insurance practices, laws and regulatory requirements. Strong existing relationships with leading insurance intermediaries would be a significant advantage.
Demonstrable in-depth understand of insurance regulatory frameworks as pertains to insurance practices and products.
Good communication and presentation skills at a senior level
Extensive strategic planning, budgeting and management experience.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Business Development Analyst

Job Responsibilities
Business Development

Building, managing the process and taking the lead on commercial proposals.
Research – Feeding the funnel:
Daily news reviews – Newspapers/ Google news alerts/Kenyan news reviews
Industry magazines & industry websites
Networking – Business associations, banks, law firms,
Process Development – Create BD categories and manage movement of leads in the sales funnel i.e., ensure nothing falls out the net.
Coordination – Pipeline tracking and updating BD and BDM activity.
Consolidation – BD admin and reporting
Analysis – Business Development activity analysis

Commercials

Prepare rate cards, EOIs, RFIs, RFPs, proposals, and tenders

Business reporting

Monthly and quarterly business reports consolidation and preparation of presentations

Marketing

Prepare and update the standard company profile and all marketing materials.
Using PowerPoint to create commercial proposal visuals for client presentation.
Collating and collecting the required content for logistics solutions and commercial proposals.
Preparation of supporting detailed costing for commercial proposal

Digital

Administrate company LinkedIn page, website content and all other digital platforms.
Explore other additional digital platforms for marketing.
Updating the company profiles and all digital marketing material.
Preparation of content for Monthly Group newsletter.

Business Development and commercial

Prepare term sheets, PPT proposals and tender technical proposals (Word doc template and PPT)
Building, managing the process and taking the lead on commercial proposals.
Assisting projects support in project management as required

Requirements:

A bachelor’s degree in a business-related course
Minimum 6 years’ Business Development Analysis, Sales and Marketing position in a junior or middle management capacity or equivalent in Logistics services industry.

Competencies

Strong knowledge about the industry including competitors and market trends.
Strong analytical and research skills
Self-starter who shows initiative and is capable of working for periods without supervision.
Keen eye for identifying opportunity.
Excellent reporting and presentation skills
Highly skilled in Excel, Word, PowerPoint and other relevant software programs
Pricing skills
Excellent verbal and written communication skills
Creative thinking skills
Problem solving skills.
Team player
Enthusiastic and proactive

Personal Attributes

Organized, accurate and detail oriented.
Ability to plan and structure work.
Commitment to teamwork
Ability to develop and manage interpersonal relationships.
Learning mindset
Ability to engage and interact with multiple managerial grade levels including the executive.
Completely trustworthy as will be handling occasional confidential data.

Apply via :

www.racg.co.ke

November 2, 2024
Manager – Product Research & Development

Our client, a leading Micro Finance Bank in Kenya is looking to hire Manager, Product Research & Development. The position is responsible for researching, developing, and launching new products. Responds to company initiatives by driving new products and existing optimizations to meet customer needs. In this position, the Product Development manager works with individuals from across the company to identify and define target market segments, CVPs, niche markets market requirements, key business strategies, products and services and the competitive environment for the bank portfolio.
Job Responsibilities
1. Product development

Product Strategy and Vision:

Develop and communicate a clear product development strategy aligned with company goals and market trends.
Identify market opportunities and customer needs to drive product innovation and differentiation.
Collaborate with stakeholders to define product vision, objectives, and success metrics.

Product development Planning and Execution:

Create comprehensive product development plans outlining clear timelines, milestones, and deliverables.
Lead cross-functional teams, including business, marketing, and finance, to ensure efficient and timely product execution.
Monitor product development progress, identify potential roadblocks, and implement strategies to mitigate risks.

Requirements Gathering and Analysis:

Collaborate with stakeholders, customers, and market research to gather and define product requirements.
Conduct competitive analysis to identify gaps and opportunities in the market.
Translate customer feedback into actionable product features and enhancements.

Product Design and Development:

Work closely with sector heads to create user-centered products.
Drive the development process, ensuring products meet quality standards, functionality, and performance expectations.
Foster innovation by encouraging creative problem-solving and out-of-the-box thinking.

Quality Assurance and Testing:

Collaborate with QA teams to identify and address any defects or issues during product development.

Launch and Market Introduction:

Support marketing to develop go-to-market strategies, including pricing, positioning, and promotional plans.
Coordinate product GTM plans ensuring alignment across marketing, business, and support teams.
Monitor post-launch performance and gather customer feedback for continuous improvement.

Cross-Functional Collaboration:

Manage the Product development committee which is a representation from all departments and is mandated by product development policies.

Budget Management:

Manage product development budgets, ensuring resources are allocated efficiently and effectively.

Reporting

Provide weekly, monthly and adhoc market and product reports.

2. Research and insights

Research Strategy and Planning:

Develop and execute a comprehensive research strategy aligned with organizational goals and objectives.
Collaborate with cross-functional teams to identify research needs and prioritize research projects based on business priorities.
Design research methodologies and frameworks to gather insights effectively.

Research Design and Execution:

Lead end-to-end research projects, including project scoping, designing research instruments, participant recruitment, data collection, and analysis.
Utilize both qualitative and quantitative research methods, such as surveys, interviews, focus groups, and market analysis, to gather relevant data.
Ensure research projects are conducted with rigor and adhere to ethical guidelines.

Data Analysis and Interpretation:

Analyze research data to extract meaningful insights, trends, and patterns.
Employ statistical analysis techniques to derive actionable recommendations from research findings.
Translate complex data into clear and concise presentations or reports for various stakeholders.

Strategic Insights and Recommendations:

Collaborate with leadership and cross-functional teams to translate research insights into actionable recommendations that inform business strategies and decision-making.
Present findings in a compelling manner to various audiences, conveying the implications and potential impact on business goals.

Market and Competitive Analysis:

Monitor industry trends, competitive landscape, and emerging market developments.
Provide regular updates on market dynamics and competitor activities to guide strategic planning.

Stakeholder Collaboration:

Work closely with internal stakeholders to understand their research needs and provide guidance on research methodologies.
Share weekly, monthly and adhoc reports as required.

Key Measurable Goals

Improved products performance based on set targets.
Number of developed products following product development process
Growth in market share through increased product uptake
Research that delivers value addition to the Bank
Developing compelling Customer Value Propositions
Introduction of customer tailored products
Growth of meaningful and brand equity metric

Requirements

A Degree in a Business, Economics, Statistics, Marketing or social sciences field with relevant qualifications including marketing, insurance, communications and/or public relations.
Minimum 7 years’ product research, development and marketing experience particularly in financial services. Ideal candidate must have at least 5 years’ experience working in the same position in a financial service provider, specifically a commercial bank.
Analytical and statistical tools to analyze and interpret data – SPSS, STATA, MS Word, Excel, and PowerPoint software.
Strategic thinker with strong organizational and analytical skills
Excellent inter-personal skills
Staff supervisory capability
Highly motivated, flexible and adaptable nature.
Ability to travel extensively

Apply via :

www.racg.co.ke

November 2, 2024
Manager – Product Research and Development Chief Operating Officer

Job Responsibilities
Product development
Product Strategy and Vision:

Develop and communicate a clear product development strategy aligned with company goals and market trends.
Identify market opportunities and customer needs to drive product innovation and differentiation.
Collaborate with stakeholders to define product vision, objectives, and success metrics.

Product development Planning and Execution:

Create comprehensive product development plans outlining clear timelines, milestones, and deliverables.
Lead cross-functional teams, including business, marketing, and finance, to ensure efficient and timely product execution.
Monitor product development progress, identify potential roadblocks, and implement strategies to mitigate risks.

Requirements Gathering and Analysis:

Collaborate with stakeholders, customers, and market research to gather and define product requirements.
Conduct competitive analysis to identify gaps and opportunities in the market.
Translate customer feedback into actionable product features and enhancements.

Product Design and Development:

Work closely with sector heads to create user-centered products.
Drive the development process, ensuring products meet quality standards, functionality, and performance expectations.
Foster innovation by encouraging creative problem-solving and out-of-the-box thinking.

Quality Assurance and Testing:

Collaborate with QA teams to identify and address any defects or issues during product development.

Launch and Market Introduction:

Support marketing to develop go-to-market strategies, including pricing, positioning, and promotional plans.
Coordinate product GTM plans ensuring alignment across marketing, business, and support teams.
Monitor post-launch performance and gather customer feedback for continuous improvement.

Cross-Functional Collaboration:

Manage the Product development committee which is a representation from all departments and is mandated by product development policies.

Budget Management:

Manage product development budgets, ensuring resources are allocated efficiently and effectively.

Reporting

Provide weekly, monthly and adhoc market and product reports.

Research and insights
Research Strategy and Planning:

Develop and execute a comprehensive research strategy aligned with organizational goals and objectives.
Collaborate with cross-functional teams to identify research needs and prioritize research projects based on business priorities.
Design research methodologies and frameworks to gather insights effectively.

Research Design and Execution:

Lead end-to-end research projects, including project scoping, designing research instruments, participant recruitment, data collection, and analysis.
Utilize both qualitative and quantitative research methods, such as surveys, interviews, focus groups, and market analysis, to gather relevant data.
Ensure research projects are conducted with rigor and adhere to ethical guidelines.

Data Analysis and Interpretation:

Analyze research data to extract meaningful insights, trends, and patterns.
Employ statistical analysis techniques to derive actionable recommendations from research findings.
Translate complex data into clear and concise presentations or reports for various stakeholders.

Strategic Insights and Recommendations:

Collaborate with leadership and cross-functional teams to translate research insights into actionable recommendations that inform business strategies and decision-making.
Present findings in a compelling manner to various audiences, conveying the implications and potential impact on business goals.

Market and Competitive Analysis:

Monitor industry trends, competitive landscape, and emerging market developments.
Provide regular updates on market dynamics and competitor activities to guide strategic planning.

Stakeholder Collaboration:

Work closely with internal stakeholders to understand their research needs and provide guidance on research methodologies.
Share weekly, monthly and adhoc reports as required.

Key Measurable Goals

Improved products performance based on set targets.
Number of developed products following product development process
Growth in market share through increased product uptake
Research that delivers value addition to the Bank
Developing compelling Customer Value Propositions
Introduction of customer tailored products
Growth of meaningful and brand equity metric

Requirements

A Degree in a Business, Economics, Statistics, Marketing or social sciences field with relevant qualifications including marketing, insurance, communications and/or public relations.
Minimum 7 years’ product research, development and marketing experience particularly in financial services. Ideal candidate must have at least 5 years’ experience working in the same position in a financial service provider, specifically a commercial bank.
Analytical and statistical tools to analyze and interpret data – SPSS, STATA, MS Word, Excel, and PowerPoint software.
Strategic thinker with strong organizational and analytical skills
Excellent inter-personal skills
Staff supervisory capability
Highly motivated, flexible and adaptable nature.
Ability to travel extensively

go to method of application »

Apply via :

www.racg.co.ke

November 2, 2024
Head of Distribution & Business Development Legal Affairs Officer

A financial services group in Kenya (Life, General Insurance and Asset Management) is looking for Head of Distribution & Business Development. This role is responsible for driving new business acquisition and retention of existing business on a profitable basis and ensuring achievement of revenue and profitability targets. Manage and drive the identification and development of distribution channels to support the delivery of revenue and profitability targets while ensuring excellent client experience. Lead in preparation of business plans, and coordination of marketing and sales strategies.

Job Responsibilities

Strategy & Implementation

Develop and implement strategies to identify and develop business opportunities in existing and under penetrated markets (both traditional and non-traditional markets).
Drive the implementation of the strategy to maximise revenue and profitability through alignment of in-house products and solutions.
Implement and operationalise tactical plans in collaboration with executive management and other relevant business stakeholders enable service delivery and achieve business objectives.
Optimise utilization of the Company’s comparative advantage (in resources, assets, product range and market leadership) to promote prospects for business acquisition and retention
Carry out relevant market research and take all necessary actions to ensure that the Company remains competitive.
Investigate competitors’ activities and overall economic and social trends whilst drawing up action plans to stimulate profitable revenue growth.
Develop and sustain a competitive edge for the company through external networking, benchmarking and representation on related forums and any other approved channels.
Build and maintain strategic partnerships with business partners, stakeholders and business areas in order to understand business priorities and requirement.

Internal Processes

Co-ordinate the activities of and manage the sales teams.
Set meaningful and measurable objectives (annual targets) that deliver company goals and objectives on revenue growth and profitability
Facilitate initiatives aimed at equipping the sales force in business to identify and meet clients’ need and improve client engagement.
Gather competitive intelligence and new product ideas from the business environment and share market insights with management team.
Periodically review existing products and proposes changes/ enhancements based on client needs, propose and lead in customised solutions for clients across licences within the CVP framework. with a view to enhancing their quality.
Assist in capacity building within the support operations of the business to ensure efficient process turnaround times and seamless client service
Drive the application of good governance principles and legislative compliance within the area.

Client

Develop, maintain and build strong long-standing relationships with existing and potential clients including brokers, agencies and direct clients, and other relevant stakeholders.
Carry out and coordinate product training for brokers, agencies and direct clients across business lines.
Effectively manage intermediary relationships and ensure SLA management with internal and external stakeholders.
Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
Establish a customer service framework that drives efficient and effective client management, administration and maintenance.
Collaborate with senior staff in other departments to enhance a well-coordinated approach to service delivery and customer service.
Drive the design and application of a stakeholder feedback capability in respect of service delivery.

Compliance & Best Practice

Ensure strict compliance with internal and regulatory processes and controls.
Responsible for the implementation and adoption of Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
Manage portfolio risks and regulatory compliance aspects regarding business acquisition.
Maintaining a high level of integrity and ethical standards commensurate with the requirements of market best-practice

Reporting

Prepare periodical business performance reports for internal and external use and/or consumption.
Analyse performance against monthly, quarterly and annual targets and provide reports that include remedies for any negative variances.
Ensure incident reporting is done in a timely manner.
Ensure regulatory returns, reports and other compliance documents are prepared and submitted in a timely manner. Including follow up or approval and/or closure.

People

Promote a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Establish, develop and manage a team with the requisite skills and aptitude to deliver on the Company’s strategy
Identify, define, communicate and obtain buy-in for performance expectations through the implementation of aligned KPIs for the team.
Execute effective workforce planning practices and actively participate in recruitment of suitably qualified talent for the department in line with the company’s policies.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Conduct periodic training needs assessment form the department members and recommend training programs to address any gaps within company policies and practices.
Conduct continuous training, guidance, coaching and mentoring for the team.
Take ownership for own learning and development.

Other Requirements

Minimum of Insurance, Sales or Marketing degree
Professional Insurance qualifications
Insurance Body Membership and Accreditation
8 – 10 years’ post qualification experience in the financial sector, largely focused on insurance sales, and at least 5 years of effective management of a substantial insurance client portfolio.
In depth understand of local Insurance practices, laws and regulatory requirements. Strong existing relationships with leading insurance intermediaries would be a significant advantage.
Demonstrable in-depth understand of insurance regulatory frameworks as pertains to insurance practices and products.
Good communication and presentation skills at a senior level
Extensive strategic planning, budgeting and management experience.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Business Development Analyst

Job Responsibilities

Business Development

Building, managing the process and taking the lead on commercial proposals.
Research – Feeding the funnel:
Daily news reviews – Newspapers/ Google news alerts/Kenyan news reviews
Industry magazines & industry websites
Networking – Business associations, banks, law firms,
Process Development – Create BD categories and manage movement of leads in the sales funnel i.e., ensure nothing falls out the net.
Coordination – Pipeline tracking and updating BD and BDM activity.
Consolidation – BD admin and reporting
Analysis – Business Development activity analysis

Commercials

Prepare rate cards, EOIs, RFIs, RFPs, proposals, and tenders

Business reporting

Monthly and quarterly business reports consolidation and preparation of presentations

Marketing

Prepare and update the standard company profile and all marketing materials.
Using PowerPoint to create commercial proposal visuals for client presentation.
Collating and collecting the required content for logistics solutions and commercial proposals.
Preparation of supporting detailed costing for commercial proposal

Digital

Administrate company LinkedIn page, website content and all other digital platforms.
Explore other additional digital platforms for marketing.
Updating the company profiles and all digital marketing material.
Preparation of content for Monthly Group newsletter.

Business Development and commercial

Prepare term sheets, PPT proposals and tender technical proposals (Word doc template and PPT)
Building, managing the process and taking the lead on commercial proposals.
Assisting projects support in project management as required

Requirements:

A bachelor’s degree in a business-related course
Minimum 6 years’ Business Development Analysis, Sales and Marketing position in a junior or middle management capacity or equivalent in Logistics services industry.

Competencies

Strong knowledge about the industry including competitors and market trends.
Strong analytical and research skills
Self-starter who shows initiative and is capable of working for periods without supervision.
Keen eye for identifying opportunity.
Excellent reporting and presentation skills
Highly skilled in Excel, Word, PowerPoint and other relevant software programs
Pricing skills
Excellent verbal and written communication skills
Creative thinking skills
Problem solving skills.
Team player
Enthusiastic and proactive

Personal Attributes

Organized, accurate and detail oriented.
Ability to plan and structure work.
Commitment to teamwork
Ability to develop and manage interpersonal relationships.
Learning mindset
Ability to engage and interact with multiple managerial grade levels including the executive.
Completely trustworthy as will be handling occasional confidential data.

Apply via :

www.racg.co.ke

November 2, 2024
Manager – Product Research & Development

Our client, a leading Micro Finance Bank in Kenya is looking to hire Manager, Product Research & Development. The position is responsible for researching, developing, and launching new products. Responds to company initiatives by driving new products and existing optimizations to meet customer needs. In this position, the Product Development manager works with individuals from across the company to identify and define target market segments, CVPs, niche markets market requirements, key business strategies, products and services and the competitive environment for the bank portfolio.

Job Responsibilities

1. Product development

Product Strategy and Vision:

Develop and communicate a clear product development strategy aligned with company goals and market trends.
Identify market opportunities and customer needs to drive product innovation and differentiation.
Collaborate with stakeholders to define product vision, objectives, and success metrics.

Product development Planning and Execution:

Create comprehensive product development plans outlining clear timelines, milestones, and deliverables.
Lead cross-functional teams, including business, marketing, and finance, to ensure efficient and timely product execution.
Monitor product development progress, identify potential roadblocks, and implement strategies to mitigate risks.

Requirements Gathering and Analysis:

Collaborate with stakeholders, customers, and market research to gather and define product requirements.
Conduct competitive analysis to identify gaps and opportunities in the market.
Translate customer feedback into actionable product features and enhancements.

Product Design and Development:

Work closely with sector heads to create user-centered products.
Drive the development process, ensuring products meet quality standards, functionality, and performance expectations.
Foster innovation by encouraging creative problem-solving and out-of-the-box thinking.

Quality Assurance and Testing:

Collaborate with QA teams to identify and address any defects or issues during product development.

Launch and Market Introduction:

Support marketing to develop go-to-market strategies, including pricing, positioning, and promotional plans.
Coordinate product GTM plans ensuring alignment across marketing, business, and support teams.
Monitor post-launch performance and gather customer feedback for continuous improvement.

Cross-Functional Collaboration:

Manage the Product development committee which is a representation from all departments and is mandated by product development policies.

Budget Management:

Manage product development budgets, ensuring resources are allocated efficiently and effectively.

Reporting

Provide weekly, monthly and adhoc market and product reports.

2. Research and insights

Research Strategy and Planning:

Develop and execute a comprehensive research strategy aligned with organizational goals and objectives.
Collaborate with cross-functional teams to identify research needs and prioritize research projects based on business priorities.
Design research methodologies and frameworks to gather insights effectively.

Research Design and Execution:

Lead end-to-end research projects, including project scoping, designing research instruments, participant recruitment, data collection, and analysis.
Utilize both qualitative and quantitative research methods, such as surveys, interviews, focus groups, and market analysis, to gather relevant data.
Ensure research projects are conducted with rigor and adhere to ethical guidelines.

Data Analysis and Interpretation:

Analyze research data to extract meaningful insights, trends, and patterns.
Employ statistical analysis techniques to derive actionable recommendations from research findings.
Translate complex data into clear and concise presentations or reports for various stakeholders.

Strategic Insights and Recommendations:

Collaborate with leadership and cross-functional teams to translate research insights into actionable recommendations that inform business strategies and decision-making.
Present findings in a compelling manner to various audiences, conveying the implications and potential impact on business goals.

Market and Competitive Analysis:

Monitor industry trends, competitive landscape, and emerging market developments.
Provide regular updates on market dynamics and competitor activities to guide strategic planning.

Stakeholder Collaboration:

Work closely with internal stakeholders to understand their research needs and provide guidance on research methodologies.
Share weekly, monthly and adhoc reports as required.

Key Measurable Goals

Improved products performance based on set targets.
Number of developed products following product development process
Growth in market share through increased product uptake
Research that delivers value addition to the Bank
Developing compelling Customer Value Propositions
Introduction of customer tailored products
Growth of meaningful and brand equity metric

Requirements

A Degree in a Business, Economics, Statistics, Marketing or social sciences field with relevant qualifications including marketing, insurance, communications and/or public relations.
Minimum 7 years’ product research, development and marketing experience particularly in financial services. Ideal candidate must have at least 5 years’ experience working in the same position in a financial service provider, specifically a commercial bank.
Analytical and statistical tools to analyze and interpret data – SPSS, STATA, MS Word, Excel, and PowerPoint software.
Strategic thinker with strong organizational and analytical skills
Excellent inter-personal skills
Staff supervisory capability
Highly motivated, flexible and adaptable nature.
Ability to travel extensively

Apply via :

www.racg.co.ke

November 2, 2024