Jobs Kenya

Website: Website http://www.m-kopa.com/

  • Sales Strategy Manager

    Sales Strategy Manager

    As M-KOPA’s Sales Strategy Manager, you will play a pivotal role in shaping the future of one of Africa’s largest and most dynamic sales forces. If successful, you will be at the forefront of our sales operations, working closely with the Director of Sales to support and enhance our acquisition sales function.
    You will perform ad hoc analysis, manage end-to-end projects, gather and interpret data, and create insightful reports. Your role will be crucial in identifying best practices and implementing strategies that drive sales growth.
    This is an opportunity to work in a low-ego environment where progress, excellence, and humility are at the core of everything we do.

    What We’re Looking For
    We’re on the hunt for a dynamic professional who’s as comfortable with quantitative data as they are with being out in the field gathering qualitative insights. Here’s what makes a great fit for this role:

    Analytical Skills: You have a knack for interpreting complex sales data and spotting trends. You’re proficient in data analytics tools like Looker and Excel, and you have a basic understanding of SQL or similar languages.
    Communication Skills: You’re a clear and effective communicator, both in writing and verbally. Proficiency in English is essential, and knowledge of any local languages in our core markets (Ghana, Nigeria, Kenya, Uganda, and South Africa) is a bonus.
    Personal Qualities: You’re a proactive problem-solver, a strong team player, and you thrive in a fast-paced environment. You have a high degree of integrity and accountability, and you’re great at building relationships and influencing others.
    Leadership and Collaboration: You can lead and motivate without direct authority, and you’re skilled at influencing stakeholders and working with cross-functional teams.
    Innovation and Process Improvement: You’re always on the lookout for innovative ways to improve processes and drive sales performance.

    What You Will Do
    This is a dynamic role, so no two days will look the same. However, your days will likely include some of the following activities:
    Make Us Smarter

    Competitive Analysis: Dive deep into market trends to uncover new opportunities, compile competitive insights, and use these insights to drive better decision-making and operational improvements.
    Sales Forecasting: Assist in forecasting and planning to align our sales goals with market demands.
    Reporting: Create and maintain Looker and Excel reports, develop and track KPIs to measure sales effectiveness, and chair meetings.

    Innovate to Improve

    Innovation: Identify ways to achieve incremental improvements in our sales performance, either by identifying shortfalls in our current approach or finding better ways of delivering results.
    Monitoring and Evaluation: Own initiatives to improve sales (end-to-end), including design, launch, and monitoring in our core markets.

    Collaborate and Influence

    Stakeholder Communication: Keep key stakeholders in the loop with regular updates and insights.
    Market Support: Help make the lives of the operating teams in local markets easier by supporting reporting, budgeting, or any other areas where support is required.

    Apply via :

    jobs.ashbyhq.com

  • Customer Care Workforce Lead

    Customer Care Workforce Lead

    We are on the lookout for someone to join our Customer Care team as a Global Workforce Lead. If you are resourceful, organized, and proactive about getting things done, you might be a fit for this exciting opportunity.
    In this role, your main objective will be to support the Customer Care and BPO teams by providing workforce support in-house and to the outsourced BPOs. You will collaborate closely with our Customer Care teams in Kenya, Uganda, Nigeria, Ghana, and South Africa, ensuring seamless operations across these regions.
    Reporting directly to the Global Workforce and Analytics Manager, you will have the chance to contribute to our global operations while benefiting from a supportive managerial structure. You will be expected to provide operational support to the Global workforce team, which includes developing daily operational plans that cover workforce tasks, reporting, intra-day updates, and dashboard updates. As the overall owner and executor of the global workforce strategies, you will work with workforce officers to drive execution and coordinate the adoption of workforce best practices across markets.
    Your role will also involve forecasting call center volumes on a weekly, monthly, and quarterly basis using the provided tools, which will inform hiring and scheduling plans. You will develop and implement Call Center Agents’ schedules across teams at the BPO premises and monitor call center performance in real time to ensure agent optimization. Additionally, you will generate and consolidate real-time, daily, weekly, and monthly call center reports across markets. You will be responsible for providing KPI schedules for annual and quarterly updates, which feed into bonus payments.
    As a leader, you will guide a team of workforce analysts, developing a best-in-class support team across markets. You will conduct performance discussions, coaching, and mentoring sessions to help workforce analysts achieve their overall departmental objectives and key results. Moreover, you will act as the point of contact for all workforce escalations related to people, systems, or processes, engaging with the Global Workforce and Analytics Manager to resolve issues efficiently.
    We are looking for someone with excellent problem-solving abilities who can collaborate with teams across different markets. If you have a Bachelor’s degree in Statistics, Business Administration, Economics, or Actuarial Science, and possess strong analytical and excellent communication skills, then you might be a good fit for our team.

    Apply via :

    jobs.ashbyhq.com

  • Test and Validation Engineering Intern

    Test and Validation Engineering Intern

    As an Intern, you will have the opportunity to contribute to the development and quality assurance of our cutting-edge products while gaining valuable hands-on experience in a fast-paced environment, you will work closely with our experienced engineers to validate and test our products, ensuring they meet the highest quality standards. This internship will provide you with practical experience in test methodologies, validation processes, and exposure to state-of-the-art technologies.”

    About Us

    At M-KOPA, we foster collaboration, therefore you would be working with cross-functional teams including software developers, hardware engineers, and product managers to address issues and provide feedback. You would also be working with the engineering team to create comprehensive test plans and test cases based on product requirements. Executing the test cases and recording test results meticulously, identifying, and documenting defects or inconsistencies.
    You would be conducting regression testing to ensure that new features or changes do not adversely affect existing functionality and participating in product validation activities to ensure that our products meet customer expectations and industry standards.
    Additionally, you would be analyzing test data to identify patterns, trends, and potential areas for improvement, creating and updating test documentation, including test plans, test cases, and test reports whilst staying up to date with the latest testing tools, methodologies, and industry best practices.
    This is an on-site role, and you would be working from our Head Office in Nairobi and reporting to the Engineering Test Manager.

    Expertise

    Our expectation is that you are an ongoing student (Either in your 3rd, 4th or 5th year of studies) in Electrical and Electronics Engineering or a related field, with good communication and problem solving skills to analyze and resolve complex issues.
    Additionally, you would need to have basic understanding of software and hardware concepts with training in Electrical and Electronics Engineering or a related field and an ability to present technical information to both technical and non-technical audiences.
    If this is you then this might just be the right role for you.

    Apply via :

    jobs.ashbyhq.com

  • Field Marketing Officer

    Field Marketing Officer

    We are looking for a Field Marketing Officer within our Mobility Department who is organized, proactive, and passionate about sales.
    As a Field Marketing Officer, you will dive into executing sales strategies to promote and sell our electric motorbikes. Your days will be filled with field visits and community meetings where you will engage with customers, understand their needs, address their inquiries, and give product demonstrations.
    You will identify and qualify potential leads through various channels, including field visits, customer referrals, partner networks, and local communities. Building relationships with these potential customers, understanding their requirements, and guiding them through the sales process will ensure a high conversion rate.
    Supporting marketing projects and campaigns will also be part of your role. You will distribute promotional materials, organize local events, and participate in trade shows or exhibitions. Collaborating with the marketing team, you will provide valuable feedback on customer preferences, market trends, and competition insights.
    You will collect relevant data during your field activities, including customer feedback, stage mapping, market insights, and competitor information. You will prepare regular reports and insights on sales activities, lead generation, and conversion rates for the Sales Operations Manager.
    Compliance and ethics are vital, so you will conduct all activities in line with company policies, local regulations, and ethical standards, upholding our values in all interactions with customers, stakeholders, and team members.
    To excel in this role, you’ll need a Diploma or Degree in Sales, Marketing, or a related field, and proficiency in Excel and mobile sales tools. At least one year of professional experience in sales, marketing, or a related field is required, with direct-to-consumer sales experience in the automotive industry being a plus.

    Apply via :

    jobs.ashbyhq.com

  • Data Scientist – Portfolio

    Data Scientist – Portfolio

    About Us
    At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organisation
    This is a fully remote role, within the following time zone (UTC -1 / UTC+3). Our engineers work remotely from locations such as UK, Europe and Africa. You will be reporting to the group Engineering Manager.
    Expertise in the following would really highlight your suitability

    Python
    Proficient in popular machine learning frameworks for time series data, including:

    Scikit-learn
    Tree-based models
    Regression models
    Plotly
    dbt / databricks
    Looker

    Experienced with Continuous Integration/Continuous Deployment (CI/CD) frameworks.
    Experienced in monitoring models in production environments.
    Experienced with cloud services (AWS, GCP, Azure).
    Well-versed in MLOps best practices.
    Experience in developing forecasting models, especially for risk and fraud detection.
    Strong problem framing and problem-solving skills.

    Hiring Process

    Introduction (meet the Recruiter)
    Meet the Hiring Manager
    Technical take home evaluation exercise and interview
    Stakeholder interview
    Final interview

    Apply via :

    jobs.ashbyhq.com

  • Senior Tax Controller Facilities Manager Procurement Lead

    Senior Tax Controller Facilities Manager Procurement Lead

    As a Senior Tax Controller, you will be the guardian of our financial integrity, ensuring that we not only comply with tax regulations but also optimize our organization’s tax position. Your role will be pivotal in preparing and reviewing tax returns, analyzing financial data, and providing strategic tax advice.

    Tax Compliance:

    In this role, you will need to prepare and file accurate and timely tax returns, leaving no stone unturned when it comes to supporting documentation. You will proactively identify and address potential tax issues or risks to ensure compliance with tax regulations. Keeping yourself updated with changes in tax laws and regulations will be crucial, as you will need to advise on their effects and ensure timely implementation.

    Tax Planning:

    As our Senior Tax Accountant, you will develop and implement tax planning strategies to optimize our organization’s tax position. You will offer expert advice on the tax implications of various business decisions, considering different structures and transactions. Collaboration is key, and you will need to seamlessly work with other teams to ensure a holistic approach to tax management.

    Transfer Pricing Management:

    Expertly managing transfer pricing calculations, recharges, and policies will be part of your responsibilities. You will ensure strict compliance with transfer pricing regulations and international tax requirements. To stay ahead of the curve, you will conduct a thorough transfer pricing analysis.

    Documentation and Record Keeping:

    Maintaining organized and up-to-date tax records will be essential, ensuring nothing slips through the cracks. You will prepare meticulous documentation for financial and tax audits and inquiries.
    To thrive in this role, you should have a Bachelor’s degree in accounting, finance, or a related field. A professional certification such as CPA, ACCA, or equivalent is required. Additionally, you should have 3-5 years of experience in tax.

    Skills and Competencies:

    You are a focused, organized, and results-driven individual with the discipline and gravitas to drive a diverse group of cross-functional partners toward a set of defined change management goals.
    A strong understanding of tax laws, transfer pricing regulations, and documentation requirements is essential for this role. Your excellent attention to detail and organizational skills will ensure accuracy and efficiency in your work.
    Effective communication and interpersonal abilities are crucial for collaborating with different teams and stakeholders. Your analytical mindset and problem-solving skills will help you navigate complex tax scenarios with ease.
    In this dynamic environment, you thrive in situations with a lot of ambiguity and change. You balance the need to be nimble and responsive in the short term with driving longer-term progress.

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    Use the link(s) below to apply on company website.  

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  • Motorcycle Test Rider

    Motorcycle Test Rider

    Imagine riding a motorcycle and helping create the best electric bikes. As a Motorcycle Test Rider for M-KOPA, your job will be to ride our new electric bikes, tell us how they feel, and help us make them better.

    What You Will Do:

    Ride Different Roads: You will ride our electric motorcycles on all kinds of roads to see how they perform.
    Check the Bikes: You will look at how the bikes work, note any problems, and share your thoughts with our team.
    Keep Records: You will write down what you notice about the bikes and tell us if anything needs fixing.
    Help Fix Bikes: You will use basic tools to do small repairs and make sure the bikes are in good shape.
    Stay Safe: You will follow all safety rules to keep yourself and others safe while riding.

    What You Need:

    Motorcycle License: You must have a valid motorcycle driving license.
    Riding Experience: You should know how to ride motorcycles well.
    Strength: You need to be able to lift up to 23kg and handle a bike with a 100kg load.
    Attention to Detail: You should be good at noticing small things and explaining what you see.
    Communication Skills: You must be able to talk clearly about what you find and write it down.
    Commitment to Safety: You should always follow safety rules to protect yourself and others.

    Apply via :

    jobs.ashbyhq.com

  • Collections Team Leader (Customer Performance) – Mobility Senior Manager Credit – Strategy & Analytics (Kenya)

    Collections Team Leader (Customer Performance) – Mobility Senior Manager Credit – Strategy & Analytics (Kenya)

    Are you looking for an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organization.
    You can join our journey too as a Customer Performance Team Leader (Analytics, Collection & Operations)
    You will lead and analyze customer performance on repayment and fleet obligations, design and prioritize actions to achieve M-KOPA credit, returns and fleet management KPIs, and supervise team members in doing so. The role combines credit analytics, debt collections, field operations, and fleet management. This is an exciting opportunity to work with Senior Strategy and Operations Manager of M-KOPA Mobility as the line manager

    We’re looking for a blend of analytics, collections, team leadership and field operation experience.
    You will be based in Nairobi or be able to travel there frequently and you will be eligible for periodic bonuses.
     In this role, you’ll be expected to :

    Design and roll-out analytics dashboards to evaluate portfolio performance and drive actions, and set up automated alerting and data-driven prioritization processes to guide and measure team actions.
    Work closely with external stakeholders including police and other law enforcement or legal authorities, third party debt collection and recovery agencies, and boda boda associations.
    Clean, interpret, analyze data, and build models using various statistical techniques. 
    Build models, analysis, and transformations on internal data to ensure high-quality analysis using either Excel, SQL or R Test and QA code.
    Design user-friendly, clear, and impactful presentations of analytic findings.
    Supervise and lead customer performance, collections and fleet management team members to grow their capacity, serve customer needs, and hit the company’s objectives.
    Develop, review, and implement credit policies on loan recoveries and collections.
    Proactively monitor customer repayment performance, delinquency, and customer experience.
    Identify and prioritize problematic accounts for interventions as necessary.
    Oversee fraud analytics, prevention and mitigation strategies for the portfolio, including monitoring various data sources for early warning signs and pursuing fraud cases as necessary.
    Oversee fleet management KPIs and relationships with fleet drivers, including monitoring, analyzing and ensuring adherence to standards for fleet performance, and managing communications with fleet drivers.
    Design customer-centric portfolio management practices, repayment standards, flexibility measures, processes and interventions to optimize customer repayment and fleet performance.
    Work with customer experience, onboarding, customer care, field maintenance, insurance and other teams in order to ensure customer issues are addressed to optimize performance.
    Oversee policies and execution of asset recoveries and returns, including ensuring proper documentation as required by law, budget management, team safety and operations.

    At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
    Your application should include;

    Evidence of Data Driven problem solving and data analytics expertise
    Experience in debt collection and field operations
    Experience working closely with external stakeholders

    You Might Be A Good Fit If:

    Diploma/Degree preferred, preferably in a field related to Data Analytics, Computer Science, Accounting, Finance, Business or Management, Logistics or related studies
    Previous experience in debt collection and field operations required
    Previous experience managing fleets or ride hailing platforms preferred
    Familiarity with data visualization tools (Looker, PowerBI, Tableau, etc.)
    Proficiency in engaging law enforcement authorities and the Kenyan penal code
    Advanced Excel proficiency with strong analytical & problem-solving skills
    Well-organized verbal and written communication

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Demand and Planning Lead Demand Planning Analyst

    Demand and Planning Lead Demand Planning Analyst

    Are you prepared to embark on an extraordinary journey with M-KOPA?
    In this role, you will develop and implement strategic plans to meet supply demand while minimizing costs and maximizing operational efficiency.
    You will be responsible for analyzing market trends, forecasting demand, and coordinating with various departments to optimize inventory levels and ensure the timely availability of products and services. As the demand and planning lead, you will establish effective forecast models based on industry trends and demand patterns, subsequently implementing solutions to improve demand forecasting accuracy.
    Additionally, you will develop multiple metrics to validate forecasting accuracy per industry standards and communicate corrective actions to ensure timely resolution. Successfully communicating forecast and inventory estimations to management will be a critical part of your responsibilities.
    You will monitor and report on significant changes in sales forecasts, budgets, and business strategies, supporting management with risk assessments and mitigation activities. Conducting monthly forecast maintenance and addressing demand-related issues in a timely and effective manner will be essential.
    Maintaining demand planning processes to improve forecast accuracy will be crucial, as will updating forecasts for new products, seasonal items, discounts, and promotions. You will develop an accurate SKU-level forecast by month through exception-based planning and submission. Identifying and analyzing sales trends and other demand-influencing variables will allow you to incorporate this analysis into forecasting, inventory planning, and safety stock processes, ensuring our operations remain efficient and responsive to market changes.

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    Use the link(s) below to apply on company website.  

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  • Finance Operations Manager

    Finance Operations Manager

    Are you a finance expert with a passion for operational efficiency? We are seeking a talented Finance Operations Manager to join our team. In this role, you will oversee all financial activities at M-KOPA, ensuring accuracy, compliance, and efficiency. From managing financial processes to collaborating with other departments, your expertise will be crucial in supporting our strategic financial goals.
    Your Responsibilities:

    As our Finance Operations Manager, you will manage and oversee daily finance operations, including accounts payable, accounts receivable, payroll, and general ledger activities. You will develop and implement financial policies, procedures, and controls to ensure compliance, leading month-end and year-end close processes, including financial reporting, reconciliations, and analysis.
    Monitoring cash flow, budgeting, and forecasting will be key in optimizing financial performance and identifying areas for improvement. Collaborating with internal stakeholders such as sales, retail, and leadership, you will provide financial insights and support strategic decision-making.
    Identifying opportunities to streamline processes and improve efficiency within the finance department will be an essential aspect of your role. You will also manage relationships with external partners, such as auditors, tax advisors, and financial institutions, staying updated on industry trends, regulations, and best practices to ensure the company remains compliant and competitive.
    Supervising the accounts payable and accounts receivable functions, you will evaluate and enhance financial systems and processes to increase efficiency and accuracy. Implementing internal controls to safeguard assets and ensure compliance, you will lead or participate in finance-related projects, such as system implementations.
    Managing and mentoring the finance team, providing guidance and support, will be crucial in ensuring their development and the department’s success. Coordinating with internal and external auditors during audits and reviews, you will ensure timely reconciliation and filing of tax returns, as well as liaise with tax authorities on any queries raised and resolve them.

    Technical Competencies:

    To excel in this role, you should have competence in financial accounting, reporting, budgeting, and management reporting. Knowledge of cost accounting, corporate finance, treasury management, and risk management is essential, as well as proficiency in accounting information systems, tax strategy, planning, and compliance. Strong stakeholder management skills and proficiency in MS Office, especially MS Word & Excel, with experience in MS Dynamics, will be required.

    Core Competencies:

    We are looking for someone who is a strategic leader with excellent project management skills, a strong communicator, both written and oral, collaborative and skilled in negotiation and problem-solving, self-managed, and able to work effectively under pressure.

    Requirements:

    To qualify for this position, you should have a Bachelor’s Degree in Finance, Accounting, or a related field, with an MBA or Master’s in a finance-related discipline.
    ACCA certification is required, along with a minimum of 4 years’ experience in a similar leadership role. You should be proactive with the ability to handle multiple tasks and maintain high-quality standards under pressure.
    Excellent teamwork skills, with a courteous attitude and a clear sense of confidentiality, are essential. Strong decision-making, problem-solving, and critical thinking skills are a must, as well as being highly motivated with a strong sense of ownership.

    Apply via :

    jobs.ashbyhq.com