Website: Website http://www.m-kopa.com/

Gender and Inclusion Impact Initiatives Manager Gender and Social Innovation Manager Gender Inclusion Strategy Lead Gender Strategy Manager Junior Legal Counsel

We are looking for a Gender Strategy Manager to join our Impact Team; as we scale up and drive digital and financial inclusion across our markets.

Leading M-KOPA’s gender strategy, you will drive our initiatives to increase financial and digital inclusion for underserved women, aiming to reach a customer base of at least 50% women across all markets.

As a strategic thought leader, you will collaborate closely with product, commercial, and impact teams to design gender-focused products and solutions, grounded in data and research, that advance women’s economic empowerment. You will also lead the charge in developing and presenting gender-specific impact insights and work directly with stakeholders, including funders, senior management, and industry leaders, to advocate and expand M-KOPA’s commitment to gender inclusivity in financial services.

About Us

At M-KOPA, our mission of expanding financial access to underserved communities comes to life through impactful initiatives like our Gender Strategy. As the Gender Strategy Manager, you’ll play a critical role in driving our goal of reaching 50% women customers by leading strategies that promote digital and financial inclusion for women across all markets. Working closely with our product and commercial teams, you’ll design and implement products that meet the unique needs of women and men, making strides toward gender equality and economic empowerment through innovative digital financial solutions.
This position offers the chance to lead groundbreaking research on barriers to women’s inclusion, oversee grant-funded gender initiatives, and collaborate on data-driven projects that inform our company strategy. If you’re passionate about leveraging data to make a difference and enjoy the challenge of aligning diverse stakeholders around a mission, this role could be perfect for you. As a member of the M-KOPA team, you’ll work in a dynamic, multicultural environment, directly impacting the lives of women in underserved communities while embodying M-KOPA’s values of Progress, Humility, and Excellence.

For Hybrid/On-site roles:

This is a hybrid role, you would be working from our offices in (Kenya, Uganda, Nigeria, Ghana or South Africa), partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Head of Impact.

Expertise

Our ideal person will have a strong background in digital financial services or fintech, with experience in strategy consulting or similar fields, and a passion for promoting gender inclusion and economic empowerment. You should bring a good number of years of experience, ideally with a proven track record in sub-Saharan Africa and some direct experience in gender-inclusive strategies.
Experience managing grant-funded or investor-led programs is also essential, as is the ability to lead research and translate insights into impactful strategies.
We’re looking for someone with a combination of analytical strength and an entrepreneurial mindset, ready to drive projects forward in a fast-moving, dynamic environment. Key skills include effective communication and presentation abilities to influence stakeholders at all levels, cultural sensitivity for diverse settings, and proficiency with project management and data analysis tools.
If you’re ready to lead M-KOPA’s gender digital financial inclusion efforts across multiple markets and thrive on advancing inclusive strategies with measurable impact, we encourage you to apply.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Paralegal / Junior Legal Counsel

We are looking for a Paralegal / Junior Legal Counsel to join our Legal Team; as we scale up and drive digital and financial inclusion across our markets.

Supporting M-KOPA’s legal team, you’ll provide essential corporate and commercial legal assistance across the organization. Acting as both a key contributor and proactive organizer, you’ll facilitate high-quality document management, research, and compliance support.

Through maintaining statutory records, managing corporate due diligence disclosures, and overseeing shared document platforms, you’ll ensure seamless and efficient legal operations, contributing to the team’s success and our organization’s compliance across all jurisdictions.”

About Us

This role offers a unique opportunity to engage with a broad scope of corporate and commercial legal matters that support our mission to expand financial access across the globe. In this role, you’ll be at the forefront of ensuring compliance and legal support for every part of our organization—from drafting key transactional documents to managing due diligence for corporate transactions.
You’ll help maintain the backbone of our legal structure, handling crucial statutory records, coordinating insurance portfolios, and keeping document systems highly organized and accessible.
This position is perfect for someone who thrives on variety and values continuous learning. Working closely with our senior legal team, you’ll gain exposure to cross-functional teams and play a key role in our commitment to excellence, accountability, and innovation. If you’re passionate about impactful work in a collaborative environment and want to grow your legal career within a dynamic team, we’d love to have you onboard.
This is a hybrid role, you would be working from our offices in Nairobi, Kenya partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Head of Commercial Legal.

Expertise

We’re looking for a dedicated and detail-oriented legal professional who can support a wide range of corporate and commercial legal functions across M-KOPA’s global operations. Ideal candidates will have experience drafting and reviewing contracts, familiarity with regulatory compliance, and an ability to maintain critical statutory records. Proficiency in managing document systems, conducting due diligence, and supporting insurance processes is essential.
If you have a keen eye for detail, strong organizational skills, and the ability to navigate corporate legal matters, you may be a great fit for our team. We value candidates who bring a proactive approach to process improvement and can collaborate effectively across departments to ensure smooth legal operations and compliance throughout our organization.

Apply via :

jobs.ashbyhq.com

November 5, 2024
Field Sales & Marketing Officer – Asset Finance

Are you prepared to embark on an extraordinary journey with M-KOPA?

We’re looking for a Field Marketing Officer to execute dynamic sales strategies and promote our innovative electric motorbikes. This role will immerse you in hands-on fieldwork, driving growth by engaging directly with customers and communities.

Your day-to-day will include:

Sales Execution and Lead Generation: You’ll actively identify and qualify leads through field visits, community meetings, partner networks, and customer referrals. Building relationships and understanding customer needs will be key to guiding potential buyers through the sales funnel, ensuring a high conversion rate.
Product Demonstrations and Community Engagement: Through product demos and field engagement, you will not only answer customer inquiries but also educate them on the unique benefits of our electric motorbikes, tailored to their specific needs.
Supporting Marketing Initiatives: From distributing promotional materials to organizing local events and trade shows, you’ll be at the forefront of marketing campaigns. Your insights will feed back to the marketing team, helping shape future campaigns based on market trends, customer preferences, and competition.
Data Collection and Reporting: You will gather valuable data during field activities, including customer feedback, market insights, and competitor behavior. Regularly reporting on your sales activities, lead generation, and conversion rates will help inform strategy adjustments.
Compliance and Ethics: Conduct all activities in line with company policies and ethical standards, ensuring that interactions with customers, stakeholders, and team members reflect the high integrity of our brand.

To excel in this role, you’ll need a Diploma or Degree in Sales, Marketing, or a related field, and proficiency in Excel and mobile sales tools. At least one year of professional experience in sales, marketing, or a related field is required, with direct-to-consumer sales experience in the automotive industry being a plus.

If you are ready to take on this exciting challenge and contribute to our dynamic market, we would love to hear from you!

Apply via :

jobs.ashbyhq.com

November 5, 2024
Customer Engagement – Junior Fraud Analyst Recruiter HR Shared Services Manager – Global Mobility & Employee Benefits

Overview

Are you ready to take on a critical role in fraud detection and prevention? We’re looking for a Junior Fraud Analyst (customer engagement) to join our fraud team in Kenya. This is a customer service-focused position where 80% of your time will be spent speaking directly with customers and gathering crucial information to combat fraud.
This role isn’t for a data scientist but for a proactive communicator who will engage with customers over the phone, ensuring that issues are understood, escalated when necessary, and resolved efficiently. You’ll also play a key part in analyzing and documenting the data you collect during your calls to provide actionable insights.

What’s exciting about this role?

Imagine being at the forefront of fraud prevention, where your customer interactions directly shape our strategies and protect our business. You’ll have the chance to:

Engage directly with customers, providing them with excellent service while collecting valuable information.
Collaborate with our global fraud team and contribute to decision-making processes.
Work with tools like Excel, Notion, Looker, and SQL to track and document cases.

What You’ll Do:

Handle Customer Interactions: Speak directly with customers to gather details related to fraud cases, ensuring thorough follow-up and timely escalation when needed.
Process Fraud Tickets: Handle all fraud tickets from Freshdesk with accuracy and attention to detail.
Identify and Escalate Leads: Identify potential fraud leads and escalate them as needed.
Document and Report: Accurately document fraud cases on our SharePoint tracker, providing clear visibility to management.
Sanction Misconduct: Enforce our Fraud Risk Management Policy by sanctioning sales force members for misconduct and referring them to HR for disciplinary action.
Conduct Audits: Perform sales KYC fidelity audits and provide weekly reports, flagging any issues to stakeholders.
Analyze Data: Provide analysis and reports on the prevalence of fraud, maintaining high standards of data quality.
Daily and Monthly Reporting: Send daily reports on ticket resolutions and audits, and prepare monthly plans for field investigations.
Monitor Performance: Keep an eye on sales agents’ performance regarding credit metrics and fraud indicators.
Respond to Inquiries: Address all fraud inquiries and leads within stipulated timelines.
Support Case Closure: Help the team close all fraud cases within required timelines.
Collaborate: Work with other departments to execute initiatives that reduce risk and improve accountability.

Expertise:

Experience engaging with customers in person or via phone
We’re looking for candidates with a blend of technical skills, practical experience, and a passion for fraud detection.
Experience with tools like Excel and SQL.
Excellent communication and presentation skills.
At least one year of work experience in a similar or related role is preferred, but we’re also open to recent graduates who are quick learners and highly motivated.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Field Service Assistant

Overview

Are you prepared to embark on an extraordinary journey with M-KOPA Mobility?

In this role, you will take on various important duties to ensure smooth operation and exceptional customer experience at M-KOPA. One of your key responsibilities will be managing the charging station. You’ll need to ensure that all chargers are functioning correctly and providing reliable service to our customers.

Additionally, you will oversee the M-KOPA Mobility Shop. This involves ensuring that every customer is served well, delivering an experience that meets our high standards. Part of this duty includes maintaining the cleanliness of both the charging station and the Mobility Shop and adhering to M-KOPA’s Environmental, Health, and Safety standards to keep these spaces neat and safe for everyone.

Customer service is at the heart of this role. You will log and resolve all customer issues and assist with any inquiries they may have. Representing the M-KOPA brand also means ensuring all marketing materials are prominently displayed and that you present yourself professionally as the face of our company.
Another critical aspect of your job will be onboarding new customers who acquire our motorbikes. This includes training them, providing customer education, issuing insurance, testing the bikes at the shops, and handling the handover of the bikes.
Your workday will start by opening the M-KOPA Charging Station or Mobility Shop at 8:30 a.m. and continue until 5:30 p.m., Monday through Saturday. You will be based at our station in Jogoo Road or Thika. Through these efforts, you will drive progress and ensure our customers receive the best service possible.
Join us and be part of a team that’s redefining the industry.

Apply via :

jobs.ashbyhq.com

November 5, 2024
Director of ALM

We are looking for a Director of ALM to join our Finance Department; as we scale up and drive digital and financial inclusion across our markets.

In this pivotal role, you will drive M-KOPA’s capital management initiatives as a strategic leader in Debt Capital Markets. You will originate and manage debt offerings, ensuring alignment between M-KOPA’s requirements and funder expectations.
Collaborating closely with finance and debt management teams, you will implement effective capital strategies, assess risk, and navigate complex financial landscapes to optimize asset-liability management. Your deep networks in banking and asset management will be instrumental in creating new opportunities while fostering collaboration across the organization to support sustained growth and success.

About Us

You will play a crucial role in shaping our capital management strategy within the dynamic landscape of Debt Capital Markets. With a focus on originating and managing new debt offerings, you’ll ensure that our funding needs align seamlessly with the expectations of our partners. Your expertise will drive the development and implementation of capital strategies that support our mission to enhance financial inclusion across Africa.
You’ll work closely with cross-functional teams, utilizing your analytical skills to assess risks and make informed decisions that optimize asset-liability management. By leveraging your extensive networks in banking and asset management, you will create new opportunities that align with M-KOPA’s commitment to innovation and growth. If you’re passionate about navigating complex financial challenges in a collaborative environment and want to make a significant impact, this could be the perfect opportunity for you.

This is a fully remote role, you would be working within the following time zone (UTC -1 / UTC+3) with a diverse group of other employees working remotely from locations such as UK, Europe and Africa. You will be reporting to the Chief Credit Officer.

Expertise

In this role, you will be integral to M-KOPA’s mission by managing Debt Capital capabilities you’ll leverage experience in Capital Management, Corporate Finance, or Debt Capital Markets. You should be comfortable navigating complex financial landscapes and crafting innovative solutions that meet the evolving needs of our organisation and stakeholders.
We value strong analytical skills, as you will need to assess data, regulations, and market trends to make informed decisions. Your ability to develop and implement effective capital strategies is essential, as is your experience in managing relationships with banks and asset managers. A collaborative approach is critical, as you will work closely with cross-functional teams to ensure that all debt offerings align with M-KOPA’s goals and financial requirements.
If you have a passion for creating sustainable funding solutions and are eager to drive impactful change in a fast-paced environment, we encourage you to apply. Experience in risk measurement, liquidity risk models, and asset-liability management will be advantageous in this role.
Key for this role is experience in Capital Management or Debt Capital Markets, strong analytical abilities, proficiency in capital strategy development, relationship management with banks, and collaboration with cross-functional teams on debt offerings and financial objectives.

Apply via :

jobs.ashbyhq.com

November 5, 2024
Insurance Claims and Logbook Management Officer Customer Performance Officer (Collections and Fleet Management)

Our Mobility team is looking for a Claims and Logbook Management Officer who will play a pivotal role in managing logbooks, processing insurance claims, and delivering exceptional customer support. In this role, you will ensure the smooth operation of mobility aftersales processes while helping us maintain our high standards of customer satisfaction. Internally the role is titled Customer Care Representative.
Your day-to-day will include:

Logbook Management: Ensuring logbooks are accurately logged in our database, coordinating with relevant authorities and external parties to verify and transfer logbook information, and ensuring timely acceptance.
Insurance and Claims Processing: Reviewing, verifying, and processing customer insurance claims, communicating with insurance companies and agents to resolve disputes, and ensuring compliance with company policies and industry regulations. You will also maintain accurate records of claims and monitor the claims process for efficiency.
Customer Support and Resolution: Resolving customer complaints related to claims and other insurance services, providing clear explanations to customers regarding claim denials or policy exclusions, and following up on personal accident covers with providers.
Data Management and Reporting: Generating reports to analyze claims data, identifying trends, and proposing potential process improvements. Your keen insight will help shape our backend operations.
Support Backend Operations: Assisting with projects related to driving school adherence, supporting sales with onboarding when necessary, and ensuring backend operations run smoothly.

What you’ll bring:

Exceptional customer service skills: You will resolve customer issues efficiently and provide clear communication, ensuring all interactions are recorded and documented properly.
Attention to detail: You will maintain accurate records of logbooks, claims, and customer interactions, making sure processes comply with industry regulations.
Problem-solving mindset: You will identify inefficiencies, propose improvements, and assist in customer surveys to provide insights for process enhancements.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Field Service Assistant Field Sales & Marketing Officer

Are you prepared to embark on an extraordinary journey with M-KOPA Mobility?

In this role, you will take on various important duties to ensure smooth operation and exceptional customer experience at M-KOPA. One of your key responsibilities will be managing the charging station. You’ll need to ensure that all chargers are functioning correctly and providing reliable service to our customers.
Additionally, you will oversee the M-KOPA Mobility Shop. This involves ensuring that every customer is served well, delivering an experience that meets our high standards. Part of this duty includes maintaining the cleanliness of both the charging station and the Mobility Shop and adhering to M-KOPA’s Environmental, Health, and Safety standards to keep these spaces neat and safe for everyone.
Customer service is at the heart of this role. You will log and resolve all customer issues and assist with any inquiries they may have. Representing the M-KOPA brand also means ensuring all marketing materials are prominently displayed and that you present yourself professionally as the face of our company.
Another critical aspect of your job will be onboarding new customers who acquire our motorbikes. This includes training them, providing customer education, issuing insurance, testing the bikes at the shops, and handling the handover of the bikes.
Your workday will start by opening the M-KOPA Charging Station or Mobility Shop at 8:30 a.m. and continue until 5:30 p.m., Monday through Saturday. You will be based at our station in Jogoo Road or Thika. Through these efforts, you will drive progress and ensure our customers receive the best service possible.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Director of Debt Capital Markets Head of Fraud Strategy

About Us

You will play a crucial role in shaping our capital management strategy within the dynamic landscape of Debt Capital Markets. With a focus on originating and managing new debt offerings, you’ll ensure that our funding needs align seamlessly with the expectations of our partners. Your expertise will drive the development and implementation of capital strategies that support our mission to enhance financial inclusion across Africa.

You’ll work closely with cross-functional teams, utilizing your analytical skills to assess risks and make informed decisions that optimize asset-liability management. By leveraging your extensive networks in banking and asset management, you will create new opportunities that align with M-KOPA’s commitment to innovation and growth. If you’re passionate about navigating complex financial challenges in a collaborative environment and want to make a significant impact, this could be the perfect opportunity for you.

This is a fully remote role, you would be working within the following time zone (UTC -1 / UTC+3) with a diverse group of other employees working remotely from locations such as UK, Europe and Africa. You will be reporting to the Chief Credit Officer.

Expertise

In this role, you will be integral to M-KOPA’s mission by managing Debt Capital capabilities you’ll leverage experience in Capital Management, Corporate Finance, or Debt Capital Markets. You should be comfortable navigating complex financial landscapes and crafting innovative solutions that meet the evolving needs of our organisation and stakeholders.
We value strong analytical skills, as you will need to assess data, regulations, and market trends to make informed decisions. Your ability to develop and implement effective capital strategies is essential, as is your experience in managing relationships with banks and asset managers. A collaborative approach is critical, as you will work closely with cross-functional teams to ensure that all debt offerings align with M-KOPA’s goals and financial requirements.
If you have a passion for creating sustainable funding solutions and are eager to drive impactful change in a fast-paced environment, we encourage you to apply. Experience in risk measurement, liquidity risk models, and asset-liability management will be advantageous in this role.

Key for this role is experience in Capital Management or Debt Capital Markets, strong analytical abilities, proficiency in capital strategy development, relationship management with banks, and collaboration with cross-functional teams on debt offerings and financial objectives.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Software Engineering Team Lead

We are looking for a Backend-focused Engineering Team Lead to join our Repayments product group; where progress, and humility are valued as highly as technical excellence.

“Leading a team you will work as a servant leader, coach and contributor within a team which places emphasis on high quality output using infrastructure as code, observability and monitoring as well as automated testing in all environments, including production”.

This is a fully remote role, within the following time zone (UTC -1 / UTC+3). Our engineers work remotely from locations such as UK, Europe and Africa. You will be reporting to the group Engineering Manager.

Expertise

Our expectations are that you would be comfortable working as part of a team which owns the entire software stack, including the supporting infrastructure, throughout the entire software lifecycle from inception, through production and right the way to decommissioning under a DevOps culture. If you also value the constraints that continuous delivery places upon engineering processes and embrace testing and observability as first order concerns in the development of software, you probably have what it takes to join the team and shape our future.

Apply via :

jobs.ashbyhq.com

November 5, 2024