Jobs Kenya

Website: Website http://www.m-kopa.com/

  • Sales Executive

    Sales Executive

    JOB PURPOSE
    The purpose of the job is to recruit, train, coach, and manage a team of Direct Sales Representatives (DSR) to meet sales targets of M-KOPA products. The role will involve detailed advanced planning to generate a local network to enable you to deliver current and future sales. The majority of the time will be coaching and working with DSRs in the field combined with strengthening local networks of customers while fostering team spirit amongst DSRs. You will also assist with the resolution of customer needs as they arise.
    This will be a demanding, yet personally satisfying role as you develop junior members of the team and sell a product that is upgrading people’s lives.
    Responsibilities

    Achieve and surpass sales targets of M-KOPA products
    Recruit, train, coach, mentor and supervise field based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals
    Monitor and evaluate the performance Direct Sales Representatives to meet the performance standards
    Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines
    Develop local network to assist in growing sales volume
    Prepare and submit weekly activity plans and reports to Reginal Sales Manager

    Apply via :

    jobs.lever.co

  • Fraud Investigator

    Fraud Investigator

    JOB PURPOSE
    Ensure proper diligence, field investigation, and carrying out disciplinary and/or legal actions with regard to incidents of sales and customer-related fraud, in coordination with the fraud lead, fraud analysts, and legal department.
    KEY JOB FUNCTIONS

    Carry out field and desktop investigations of potential fraud instances
    Conduct due diligence, and collect and report case findings regularly
    Develop proactive strategies in the field to discover cases of fraud
    In coordination with the legal team, manage interactions with law enforcement related to confirmed fraud cases
    Support the team on the closure of all fraud cases within stipulated timelines
    Support the fraud analyst in effecting DSR suspensions and act as a link with the sales team on DSR discipline
    Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business

    EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

    Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE)
    Knowledgeable in identifying indicators of fraud through data mining and analytical exercises
    Understanding of criminal justice systems and processes
    Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.
    Professional acting proactively and independently on long stints in the field, often in rural areas
    Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders and communicate findings effectively
    A positive, learning-oriented attitude and capacity for self-empowerment
    Five years of work experience in a professional role
    Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications
    Proficiency in Swahili and English required, one or more additional languages preferred

    Apply via :

    jobs.lever.co

  • Manufacturing/Production IT Engineer Factory Manager Employment Law Counsel Paralegal

    Manufacturing/Production IT Engineer Factory Manager Employment Law Counsel Paralegal

    As a manufacturing/production IT Engineer, you will be part of our IT Systems department where you will be supporting our 40+ staff in M-KOPA’s local phone assembly plant. You will be responsible for creating, implementing production robotic solutions to improve operational performance, along with trouble shooting production machinery, thus supporting and enhancing system’s capability. Ultimately the role would evolve under an IT business partner lead to support critical processes within the production supply team.
    It is an on-site role in our local phone assembly manufacturing site in Nairobi, Kenya. You will be reporting to the IT System Manager.
    You’re excited about this opportunity because:

    You have experience delivering and leading IT services for Applications and Software supporting robotic manufacturing and production; technical consumer product experience would be highly beneficial
    Your work will have a direct impact achieving our key goal – to increase our phone sells figures and become even more competitive in the Kenyan market
    You will work with various solution vendors to resolve issues, implement new technologies and integrations
    You will take ownership of your work, partnering with cross functional peers to ensure work success
    In your work you will provide first-class support to the assembly line, supporting operations and personnel to guarantee maximum uptime including like the following
    Ensure proper SOPs are followed during the startup, shutdown and maintenance of all IT/robotic-related assembly line equipment
    You will plan with the manufacturing team the implementation of robotic upgrades, maintenance and re-tooling requirements to maintain optimum production
    Ensure timely backups of all critical IT systems are taken, tested and properly stored to guarantee minimum RTO and RPO
    Assistance in general IT requirements as required

    We’re excited about you because you have experience with:

    IT support within the assembly line and exposure to IT Operations and manufacturing environment
    Programmable Logic Controllers (PLC) and Robotics in industrial network architectures
    PC maintenance and in-depth understanding of IT/OT security requirements
    Design and implementation of industrial networks including VLANs, switches, routers, firewalls & ACLs
    Design, implementation and administration of enterprise solutions such as VMware, Windows Hyper-V, SQL Server, Windows server & desktop Operating Systems, Active Directory and FTP servers
    Chinese manufacturing methodologies and suppliers or you may speak Mandarin
    You hold a diploma in IT, Computer Science, or Computer Engineering

    What’s in it for you:

    Great compensation package
    Equipment provided – Laptop, Monitor, Mouse
    Private health insurance (inpatient outpatient, maternity, eye care, and dental) –
    Group Life Cover
    An element of remote working may be available (dependent on the nature of the role)
    Airtime allowance (dependent on the nature of the role)
    WIFI payment up to 5 Mbps monthly (dependent on the nature of the role)
    21 days per annum (excluding public holidays). Annual leave is accrued at the standard rate of 1.75 days per month

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Legal Counsel

    Legal Counsel

    The main purpose of the job holder is to make sure that M-KOPA’s business is adhering to law, and to give legal advice and monitor all applicable legal aspects.

    Key Job Functions

    Give accurate and timely counsel to executives in a variety of legal topics(regulation, compliance, labor law, partnerships, international ventures, corporate finance etc.)
    Draft and solidify agreements, contracts, statements, agreements, and other legal documents to ensure the company’s full legal rights
    Provide legal counsel to M-KOPA in connection with on-going contractual relationships with domestic and international suppliers, distributors, regulators, investors, external counsel, public authority.
    To anticipate and manage the(legal )risks connected with or resulting from the business strategy and operations, and devise efficient defense strategies
    To specify internal governance policies and regularly monitor compliance through the management and oversight of compliance across all M-KOPA markets
    Liaise with colleagues and external counsel on litigation, legal advice and other legal issues.
    Communicate and negotiate with external parties(regulators, investors, external counsel, public authority etc.), creating relations of trust
    Apply effective risk management techniques and offer proactive advise on possible legal issues
    Keep up with current changes on all relevant areas of laws and contributing to the enhancement of the knowledge base of the company’s legal function

    Apply via :

    jobs.lever.co

  • Payroll Assistant

    Payroll Assistant

    JOB PURPOSE

    Assist in processing payroll by collecting and updating payroll records

    Key Job Functions

    Coordinating with HR department & other departments to ensure all payroll information is received within the timelines
    Assist in group payroll processing to ensure staff are paid within the timeline
    Assist in preparing payroll report, and payroll reconciliation report for review & approval
    Assisting in preparation of statutory reports within the given timelines (PAYE, NITA, NSSF, HELB, all other liabilities)
    Carry out regular clerical functions which involve filing, copying, and emailing
    Update diverse spreadsheets to maintain precise records
    Respond to Payroll related queries from employees
    Assist in preparing any ad hoc reports that the business may require

    EXPERIENCE/ SKILLS & COMPETENCIES

    Experience as a payroll Assistant or similar role
    Understanding payroll and taxes (Multi-location would be an added advantage)/ Familiarity with a payroll software
    Understanding of the sections of the pay slip
    Familiarity with MS office (especially excel)
    BSc/BA in Business Administration, Accounting, Human Resources or related field
    Handle staff confidence and safeguard payroll transactions by ensuring confidentiality of information

    Apply via :

    jobs.lever.co

  • Phone Returns Officer Senior Software Quality Assurance Analyst Head of Design

    Phone Returns Officer Senior Software Quality Assurance Analyst Head of Design

    We’re looking for a Phone Returns Officer for Kenya within the Retail Department who’s resourceful, organized, and proactive about getting things done. This position’s main objective will be to manage phone servicing, to ensure phones sent for repair are received by the customer within the stipulated SLAs. The position will report to Phone Returns Supervisor.
    Key Functions and Duties

    Data and Reportingq
    Daily data entry on phones tracker on phones sent for repair
    Daily updates on phones that are over SLA on the tracker

    Stakeholder Management

    Weekly check ins with Repair Centers
    Resolve phone unlocking issues at the repair centers 

    Ticketing

    Following up on queries raised by Repair centers within 1 hour
    Daily send of SMSs to customers with phones over SLA via Freshdesk
    Completing IMEI swap requests within 30 min
    Resolve all phones follow up queries within 8hrs

     Requirements

    Bachelors’ degree in any field with a bias in Mathematics, Supply Chain Management, Business, or a related field.
    Conversance with intermediate knowledge of excel i.e. V-LOOK UP, Pivot tables, Formulas, SQL and Power Queries.
    Minimumof1-year professional experience in customer service and stakeholder management will be an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Mobility Field Collections Officer (Kilifi)

    Mobility Field Collections Officer (Kilifi)

    JOB PURPOSE:

    The main purpose of the Mobility Field Collections Officer is to contact customers in arrears to initiate payments and negotiate settlement plans. If agreeable terms cannot be reached, the Collections Officer will initiate escalated collections actions.

    Key Job Functions

    Locate and contact debtors and implement repayment schedules and terms
    Ensure allocated accounts are monitored daily and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
    Advise debtors on ways of clearing their debts while communicating to them the importance of paying their debts and consequences of non-payment
    Update and maintain tracker of customer conversations by updating the history logs on M-KOPAnet and other relevant database applications.
    Adhere to the set policy on loan recoveries and collections.
    Make recommendations to the Mobility Team, when appropriate, for stronger collection actions including repossession of security.
    Educate the customer on motorbike return policy, advising on money eligible for refund and if no money refundable advice on why that is so.
    Initiate the downgrade/cancellation process on M-KOPAnet to ensure that the cancelled and refund process is completed.
    Work closely with external agencies on debt collection and recoveries
    Reporting and analysis, send a summary analysis of collections/reclaims done daily
    Perform any other related function as assigned by the management from time to time.

    EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION

    Diploma/Degree in Accounting, Finance, Business Administration, or related studies
    Previous experience in Debt Collection preferred (at least 1 year)
    Excellent communication skills.
    Strong analytical & problem-solving skills.
    Advanced Excel proficiency
    Excellent persuasion and convincing skills, result-oriented and self-driven

    Apply via :

    jobs.lever.co

  • Regional Sales Training Lead

    Regional Sales Training Lead

    Key Responsibilities
     
    Training and development:

    Support creation of relevant annual Learning and Development /training calendar through training needs surveys, assessments, reports and feedback survey. 
    Define training out comes to stake holders and ensure all activities are focused on these out comes.
    Designing appropriate business impactful trainings or learning and development actions that support achievement of business objectives.
    Deliver high impact trainings that can be immediately applied in the workplace.
    Drive learning transfer and deploy performance support where possible to teams in the field.
    Document results of trainings delivered.
    Achieve 90% and 85% Satisfaction levels, and make sure that all teams are sufficiently trained and up skilled in order to efficiently perform their roles. 

    Direct Sales Representative (DSR) Recruitment and Retention :

    Schedule orientations and related training events for teams and staff attached to sales.
    Observe sales encounters and determine the training needs for individuals and/or sales teams.
    Ensure timely registration of all newly trained DSR. Help remove blockers and demotivating factors for DSR, creating an enabling environment for DSR support and performance.
    Provide regular candid feedback to Sales teams and other support teams on areas of great work and areas of improvement in DSR support.
    Work towards improved pass rates per cohort.
    Ensure DSR retention within your control and keeping track of DSR exits and ensure monthly system clean up, tracking of active and inactive DSR, coaching for performance improvement or understanding of DSR issues. 

    Project Readiness:

    Coordinate project and pilot set up with project teams. 
    Ensure processes, product, project/ pilots training e.g. new product roll out, price and process changes, FSE, TV Parties are done timely and, in a cost, effective manner.
    Make sure that the teams in the field and other areas are 90 percent skilled, informed, and trained before rolling out of new projects / pilots, product or processes.
    Development and creation of up to date training material to enable delivery of good quality training, engaging suppliers of trainings and skills transfer.
    Training and Coaching for productivity DSR/FSM/SE
    Conduct coaching calls, learning and development interventions like, talks and quizzes as part of engagement and productivity of the field teams.
    Ensure teams are well equipped and up to date with all company information, new processes, ideas, issues, through regular communications.

    Qualification and Experience
     

    At least 2 years working experience in sales environment or related role.  
    Possess excellent knowledge of Industry trend and customers; requirements with a proven track record in meeting and achieving sales targets beyond expectations.  
    Should possess excellent oral and written communication skills and have a proven ability to develop and maintain relationships at all organizational levels.  
    Should have presentation, negotiation and prospecting skills.  
    Should be creative, independent and have the motivation for sales.  
    Excellent organizational skills.
    Good reporting skills.
    Data analysis. 
    Should be self-motivated & able to demonstrate a drive for results with a professional approach.

    Apply via :

    jobs.lever.co

  • HR Manager – Employee Experience

    HR Manager – Employee Experience

    Key Job Functions

    Learning and Development

    Align the organization’s objectives to the learning agenda at M-KOPA by partnering with line managers to analyze development needs and develop learning strategies and programs to address these needs.
    Design and implement requisite learning solutions and methods across the organization (Learning systems, Lunch and learn, coaching, secondments, etc).
    Monitor regulatory requirements for staff training and competence and ensure that all requirements and subsequent changes are reflected in all statutory and mandatory training.
    Develop a clear line of sight between all Learning and Development initiatives and organizational goals to ensure both qualitative and quantitative Returns on Investments for all interventions.
    Monitor and report on all learning and development analytics and propose recommendations based on the reported data.
    Coach and train line managers and empower them to drive Learning and Development efforts within their teams.
    Monitor and report on the learning and development spend within the organization and make recommendations on improvements on the same.
    Coordinate the implementation feedback and development actions from performance reviews and associated support programs.

    Employee Engagement

    Partner with the rest of the People Team and external specialists as needed to execute global engagement operational initiatives and priorities within the organization.
    Handle and resolve escalations and exceptions by facilitating stakeholder discussions that balance business needs, employee experience, and risk mitigation.
    Lead on all critical people related improvements and culture initiatives across the organization.
    Monitor and report on the quality of the onboarding process and recommend improvements on the same.
    Incorporate a continuous feedback culture into all people-related touchpoints to ensure employees are growing through actively giving and receiving feedback.
    Ensure the full adoption across the business for all Engagement and people platforms within M-KOPA.

    Performance Management

    Oversee a performance management process that focuses employee efforts on the achievement of business goals and the attainment of requisite skills/competencies to sustain profitable growth.
    Monitor, coordinate and report on the High Performer and High Potential Programs across the organizations and implement modifications to the policies.
    Apply continuous improvement to our performance management process and implement strategies that enable both short-term and long-term growth and benefit the people and the organization.
    Oversee and manage all activities related to the performance management cycle and manage all communication, sensitization, and monitoring of the process in close collaboration with HRBPs to ensure its effectiveness and relevance to the business needs.
    Partner with HRBPs to create a high-performance culture and an enabling to maximize staff engagement and productivity.
    Work with the HRBP and compliance team to ensure cascading and education of employees to ensure compliance with the performance management policies, process, and systems; ensure that the process is implemented in a fair and transparent manner
    Implement systems and processes that encourage a meaningful performance and development dialogue between the manager, the employee, and vice versa.
    Facilitate discussions with management through HRBPs to identify and implement performance improvement initiatives and priority areas and enable them to continuously track current performance highlighting any areas of concern for immediate corrective action.

    EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

    Diploma / Degree Holder in a related field
    Relevant experience in a strategic HR employee experience/talent management role of at least 5 years.
    Proven track record in creating and maintaining employee communications strategies and plans; devising and implementing, effective, result-oriented employee communications projects and programs, with an emphasis on business change.
    Certification in a learning and performance systems is an added advantage
    Excellent writing, proofing, and editing skills.
    Able to work effectively and productively with internal stakeholders at all levels.
    Excellent attention to detail and well organized

    Apply via :

    jobs.lever.co

  • Fraud Analyst Senior Analytics Engineer Junior Application Security Engineer

    Fraud Analyst Senior Analytics Engineer Junior Application Security Engineer

    Responsibilities

    Conduct due diligence, process all fraud tickets from Freshdesk with complete data accuracy.
    Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
    Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
    Send daily report on daily ticket resolution and audits.

    Qualifications

    Knowledgeable in identifying indicators of fraud through data mining and analytical exercises. 
    Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders  
    A positive, learning-oriented attitude and capacity for self-empowerment  
    Two years’ work experience in a professional role 
    Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods 

    go to method of application »

    Use the link(s) below to apply on company website.  M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

    Apply via :