Website: Website http://www.m-kopa.com/

Marketing Lead Environmental Health and Safety Manager

Your Purpose:
As a country marketing lead will play a crucial role in driving brand awareness, engagement, and sales through effective management of below-the-line marketing activities, digital platforms, and content strategy. The purpose of this role is to ensure the timely delivery of marketing materials, optimal distribution of items, effective collaboration with partners, low-cost market activations, and execution of social media marketing strategies to achieve the company’s overall marketing objectives.
BTL Marketing Management

Manage all requests from markets and ensure timely delivery.
Ensure a consistent supply of marketing materials such as flyers, caps, T-shirts, e-flyers, posters, parasols, raincoats, bags, etc.
Manage and track the budget for below-the-line (BTL) marketing spending and ensure alignment with plans.
Allocate and track items to ensure optimal distribution using the grading system to direct to the right DSRs (Sales agents) and sales team members.
Optimize the return on investment (ROI) of BTL marketing activities.
Internal company request, types include e-announcers for HR and Employee Experience internal campaigns such as Staff Referral Programs, E-flyers for all-hands announcements, Staff compliance and policies educational posters, etc.

Partnership Marketing Management

Attend meetings with mobile network operators (MNOs) and original equipment manufacturers (OEMs) to build relationships and foster consistent engagement.
Set quarterly targets to unlock value from partners with minimum or no spending by M-KOPA through ATL, BTL, Digital, and CVM support implementation, and Activations.
Align content calendar with partners for better collaboration and engagement.

Activations

Support cost-effective market activations and assist with arrangements while measuring success.
Focus activations as prospecting events to drive more sales through leads for DSRs.
Leverage partnerships with MNOs/OEMs and attach sales team support to prospect events while tracking outcomes to share with the business and partners.

Digital

Develop and execute social media marketing strategies across Facebook and Instagram platforms. Use freelance designers and copywriters within budgets to plan and execute content calendar.
Create engaging social media content (text, image, video) and post it on the company’s social media pages. Ensure this is in relation to seasonality and the sales team’s objectives. (Price change, shop openings, holidays, country events)
Ensure the latest prices, flyers, and information is always updated on all the digital platforms.
Manage social media communities, engage with followers, and respond to customer inquiries and complaints. – reporting of this via the work CC (Customer Care Team) is doing. Currently, the CC team responds to all social media customer comments, queries, and leads. As the marketing lead, we need to ensure this is at a high standard and support CC by providing training briefs, guidance, and a QA of our social media and how our customers are being managed.
Monitor, analyze, and report on social media performance, including engagement, reach, and conversion rates, and make data-driven decisions to improve social media marketing.
Plan and execute paid social media campaigns on Facebook and Instagram, including setting campaign objectives, targeting, and budget.
Monitor and respond to Google reviews and other online reviews of the company, including managing and resolving negative reviews.
Conduct social media listening and monitor online conversations related to the company and its competitors.
Collaborate with other marketing team members to integrate social media marketing with other marketing channels and campaigns.
Stay up to date with social media trends, algorithm changes, and best practices, and implement new strategies to improve social media marketing performance.
Lead local content at the market level and drive brand strategy as part of digital management.

Content calendar

Define the purpose and goals of the content calendar, such as increasing brand awareness or driving sales.
Identify the target audience and create content that resonates with them.
Conduct research on industry trends and competitor activities to stay up-to-date and differentiate from the competition.
Determine the frequency and timing of content publishing, based on audience behavior and engagement metrics.
Develop a content theme or topic for each period and align it with the company’s overall marketing strategy.
Assign responsibilities and roles for content creation and publishing among team members. (freelancers)
Utilize a range of content types, such as blog posts, social media updates, videos, and infographics, to diversify and maximize impact. (Stay within the budget)
Incorporate relevant keywords and optimize content for search engines.
Analyze and measure the effectiveness of content using analytics tools and adjust the calendar accordingly to improve engagement and achieve goals.
Have a calendar minimum of a month in advance and keep consistently updated.

Website

Regularly update the website with fresh content
Test website functionality and usability
Collaborate with website developers or designers to make updates and improvements.
Prepare market-specific website reporting and analytics.

Reporting and newsletters

BTL Marketing Management: Monthly
Partnership Marketing Management: Monthly
Activations: Monthly
Digital: Monthly
Website: Monthly
Newsletter: An internal company newsletter is a communication tool used to keep all employees informed about the activities of the marketing department. It includes updates on recent campaigns, events, and promotions. The purpose is to create transparency and build engagement between the marketing department and other departments.

What We’re Looking For:

Experience managing below-the-line marketing activities, partnerships, activations, and social media platforms.
Strong understanding of social media trends and best practices, website optimization, content creation, and analytics tools
Excellent communication, project management, and analytical skills
Ability to work collaboratively with different teams to achieve common goals.
You are a detail, results-focused individual with excellent decision-making, strategic thinking, and creative problem-solving skills.
You are an exceptional communicator – both verbally and written – and able to deliver information in a clear, concise, and engaging manner to all stakeholders.
You love inspiring individuals to get the best out of them and have excellent organizational skills.
You are highly motivated and have a strong sense of ownership, and are able to handle multiple projects and meet tight deadlines which demonstrate composure.
You thrive in fast-moving environments with frequent change and a sense of urgency to get the job done and enjoy collaborating across multiple teams and functional areas.
Bachelor’s degree or equivalent; or 2 to 3 years related experience or training; or equivalent combination of education and experience

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Use the link(s) below to apply on company website.

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October 29, 2024
Customer Insights Associate Telesales Representative

We’re looking for a Customer Insights Associate to join our Customer Department.
The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. You will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
This position will report to the Customer Insights Regional Lead.
To achieve this, you’ll be expected to:

Conduct research surveys via phone, SMS, or other platforms
Facilitate focus groups and other field research with customers, agents, or prospective customers on key questions and drive insights on these questions
Add clarity to problem statements and research questions and identify pain points by gathering customer and agent stories, feedback, and sentiments to help the business better understand and empathize with our customers
Capture customer data and sentiments accurately and precisely, and communicate them clearly via various mediums, including survey tools, spreadsheets, word documents, PowerPoint, photos, and videos
Support in the development of solutions for these pain points
Support in the testing and release of new products, especially through observing our customers in the field
Support field visit logistics for customer and agent shadowing activities

You Might Be A Good Fit If You:

Are passionate about our mission of making everyday essentials accessible to everyone
Are excited to be a champion for our customers in everything you do
Have experience conducting quantitative or qualitative surveys or other roles that require frequent customer communication
Have experience with photography, videography, or other mediums for capturing and telling customer stories
Are excited to conduct field research and embed yourself in operational processes to drive problem identification and solution development
Willing to work tirelessly to understand the root causes of problems and are more comfortable in the field than they are sitting at a desk
Are comfortable with survey tools and spreadsheets
Are a great listener and a clear and precise communicator
Love fast-moving environments with a sense of urgency to get the job done
Have emerging markets experience (particularly in East or West Africa)
Have a bachelor’s degree or equivalent experience

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Use the link(s) below to apply on company website.

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October 29, 2024
Accountant Accounts Payable Assistant

About the role;
You will support the finance manager with the recording of transactions, reconciliations financial accounting, treasury, and tax compliance and providing financial analysis, forecasts, and results, and ensuring adherence to budgets. It is a #LI-Hybrid job in Nairobi. Yow will report to the Senior Finance & Group Tax Manager.
Main Job Responsibilities

Ensure all transactions are posted accurately.
Help with the preparation of the month-end reporting pack.
Prepare monthly reconciliations for all balance sheet accounts.
Help manage the daily finances.
Ensure financial controls are followed.
Help prepare payments to suppliers and other stakeholders
Ensure compliance with all tax regulations e.g. returns submitted and taxes paid.
Help prepare the annual budget and with the compliance of those budgets.
Work closely with the business to ensure they receive the financial analysis required to run their departments.
Provide accurate, and detailed information to assist with internal and external audits.
Review all costs, challenge apparent overspending and suggest areas for cost reduction.
Help with ad-hoc financial requests.

Qualifications and skills

You have a BSc/BA or relevant certification e.g., Chartered Financial Analyst Certified Public Accountant
You are proficient in excel (can maintain complex spreadsheets) and have experience using accounting software.
You meet a high-quality standard when working.
You have 3+ years of experience in financial reporting including an understanding of International Financial Reporting Standards and accounting principles e.g., accruals.

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October 29, 2024
Senior Manager – Impact and Partnerships

M-KOPA Impact, the impact measurement and impact projects team within M-KOPA, is looking for a Senior Manager- Impact and Partnerships with a strong track record in grant-raising and impact measurement to join its growing team.
The role will be two-fold:

Impact Measurement and Communications: Owning and leading all impact measurement and storytelling to investors and the wider world and actively working to refine M-KOPA’s impact narratives, all the while working to improve credibility and industry alignment of our impact metrics
Partnerships: Leading all grant-raising pursuits from end to end, starting with building leads for grant financing primarily from private foundations and corporates, qualifying those leads, and taking them to contract signature.

Roles and Responsibilities
Impact Measurement and Communication:
Partnerships

Be M-KOPA’s impact measurement champion – influencing teams to embed impact goals and measurement across the organization
Owning delivery of M-KOPA’s impact reporting to investors and the wider ecosystem, including leading M-KOPA’s annual impact report
Continuously improve and execute an overall strategy for the collection and analysis of impact data, both quantitative and qualitative, from different sources
Staying abreast of, and applying, best practices in impact measurement to the role, including saying familiar with industry standards and aligning M-KOPA’s practice to these.
Working with independent impact measurement providers and with impact project teams to share and disseminate high-quality, data and evidence-based impact narratives.
Collaborate with the senior management team to lead and manage a strong pipeline of projects that leverage concessional funding (grants) and M-KOPA’s unique capabilities to deepen impact in an existing area (e.g close the gender gap in smartphone ownership) or support new product development (e.g electric mobility financing). Your key role is leading the grant fundraising process and managing funder relationships.
Lead, manage, and develop and strong grant fund opportunities that align with the company’s impact pillars/themes
Manage the end-to-end fundraising cycle, including writing proposals and working with project teams to define the scope and budget for projects
Lead on managing operational relationships with funding partners, developing them to become long-term partners
Supporting the project management team with reporting to funding partners (working with other members of staff who will lead on the provision of content).

Skills and experience required:

A minimum of 4 to 6 years experience, ideally a mix of impact measurement and business development/grant fundraising experience
1 to 3 years of industry/sector experience and/or a strong understanding of the African context;
Strong proposal/project/sales pipeline management skills;
Prior experience working with development organizations and foundations is an advantage;
An entrepreneurial nature and strong business acumen with an understanding of social enterprises or private sector development in emerging markets;
Exceptional communications skills with the ability to create compelling and concise narratives for a range of audiences using Word and PowerPoint;
Superb problem-solving skills and the ability to see ‘the big picture;
Strong organizational skills and ability to prioritize to meet deadlines in a fast-moving environment;

In addition, the candidate will have:

Strong relationships with development donors and corporate philanthropists.
Passion for the role of mobile technology in development.
Comfortable working with remote teams, startups, and/or social enterprises.
Understanding of the donor landscape (aid agencies, private foundations, multilateral, etc.) is desirable

Apply via :

jobs.lever.co

October 29, 2024
Senior Lead – Talent Acquisition: East Africa Region Commercial Project Lead

The Senior Lead – Talent Acquisition: East Africa Region is a critical part of the Global Recruitment team and supports all of M-KOPA’s global recruitment efforts, with a specific focus on East Africa hiring by providing full-cycle talent acquisition and recruitment support. This person should be highly ambitious, an exceptional relationship builder and strategic planner, and someone who employs creative approaches to source talent.
As part of the Global Recruitment team, this individual is responsible for identifying exceptional talent to advance M-KOPA’s mission. The role has three primary areas of focus;

Work with key stakeholders to anticipate and plan for upcoming people needs;
Oversee and manage full-cycle recruitment, including designing and implementing effective strategies;
Build collaborative internal relationships and effective external network

You’re excited about this opportunity because you will;

Develop and execute a talent acquisition strategy that aligns with the company’s business goals and objectives.
Work closely with hiring managers and HR business partners to understand hiring needs, and develop effective sourcing and recruiting strategies.
Manage the full-cycle recruiting process, including sourcing, screening, interviewing, and offer negotiation.
Build and maintain a strong network of external talent pipelines, leveraging social media, professional networks, and industry events.
Develop and maintain relationships with universities, professional organizations, and other external partners to support the company’s talent acquisition efforts.
Ensure compliance with local laws and regulations related to hiring and recruitment.
Utilize data and analytics to measure the effectiveness of recruiting strategies and make data-driven recommendations for continuous improvement.
Provide mentorship and guidance to junior team members to help them grow and develop in their careers.

Key qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field. Master’s degree preferred.
3+ years of experience in talent acquisition, with a focus on East Africa.
Deep understanding of the talent landscape in East Africa, including local customs, practices, and regulations.
Demonstrated success in managing full-cycle recruiting processes for a variety of roles and levels.
Strong communication and interpersonal skills, with the ability to build relationships with a diverse range of stakeholders.
Ability to work effectively in a fast-paced, dynamic environment.
Strong analytical skills, with the ability to leverage data to make informed decisions.
Experience managing and mentoring junior team members

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October 29, 2024
Production Operator Global Customer Insights Research Lead

JOB PURPOSE
The job holder uses hand tools or machines to assemble parts and is responsible for feeding raw materials into operating machines, making minor repairs, replacing parts, and testing finished materials for compliance while adhering to set quality control standards.
Key Job Functions

Assembling smartphones on the assembly line according to drawings, instructions, or schematics
Loading product pieces slated for assembly onto the line and packing assembled products into boxes for storage
Inspecting assembled finished goods and troubleshooting any issues found during production for any faults or defects
Recommend process improvements to enhance operational efficiency and safety
Stopping the assembly line and halting production if machinery fails or a major defect is detected
Reporting incidents, faulty operations, or product imperfections on the assembly line to the supervisor
Set up the production equipment and supplies before executing the job orders
Ensure that equipment is maintained in good and safe working conditions
Evaluate equipment performance and recommend improvements
Contribute to waste management programs aimed at zero defects
Champions and practices 6S Kaizen principles
Following established safety and efficiency procedures to ensure that operations run smoothly
Identify and report unsafe operations to Supervisor immediately
Maintain the work area clean, safe, and organized
Work under the guidance of the supervisor to perform and complete the assigned duties in a timely manner

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

Relevant Diploma or equivalent qualification
Knowledge in Electrical and Electronics Engineering is an added advantage
Good computer and IT skills
Experience working on an assembly line is an added advantage
Good knowledge of Kaizen 6S Principles
Understanding of production machinery and proper assembly procedures
Excellent knowledge of manufacturing safety protocols and regulations
Ability to read and interpret technical drawings, blueprints, and schematics
Fast learner with the ability to work under pressure in a fast-paced environment
Good physical stamina and the ability to lift heavy pieces of equipment, as well as stand for hours at a time
Excellent time management skills and ability to work in a team
Exceptional work ethic and integrity

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Use the link(s) below to apply on company website.

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October 29, 2024
Credit Analyst

We are looking for a Credit Analyst to join our Credit Analytics Department who has strong analytical skills, is proficient in applied mathematics and stellar reporting skills.
The Credit Analytics Department at M-KOPA works hand in hand with other functions to ensure the company maintains a healthy portfolio through Credit Risk Management. Your main objective will be to collect and interpret data to help M-KOPA take actionable steps to improve credit performance and meet set team objectives.
This position will report to Credit Analytics Manager and be based in the respective market OR [and can be based anywhere where possible to work within a time zone -1/+3 hours UTC.
We can offer a full-time permanent contract of employment to candidates resident in Kenya, Uganda, Ghan or Nigeria, where our offices are based, together with a competitive salary (dependent on skills and experience), company bonus (dependent on company performance, and OKRs), and a range of company benefits.
To be successful in this role, you will be expected to;

Gather and analyze data through query creation
Interpret gathered data
Submit daily credit-related reports to the relevant department heads and management
Find patterns and trends in the analyzed data
Support management on in-depth analysis of credit requests
Establish new data gathering and analysis techniques within the credit analytics team
Formulate procedural manuals within credit analytics
Be Data Analysis Learning and development champions

You Might Be A Good Fit If You…

Have at least three years experience as a data analyst in an established organization
Have 2+ years’ experience in data mining
Have Strong analytical skills
Are Proficiency in mathematics with the skill to translate complex mathematical information into understandable reports
Have Strong oral and written communication skills
Have Report writing and presentation skills

Apply via :

jobs.lever.co

October 29, 2024
Regional Sales Training Lead – Kisii

The role ensures that the Field Teams are well-equipped with the tools, knowledge, and skills to launch new products effectively and sell existing M-KOPA systems and processes.
Key Responsibilities
Training and development:

Support creation of relevant annual Learning and Development /training calendar through training needs surveys, assessments, reports and feedback survey.
Define training out comes to stake holders and ensure all activities are focused on these out comes.
Designing appropriate business impactful trainings or learning and development actions that support achievement of business objectives.
Deliver high impact trainings that can be immediately applied in the workplace.
Drive learning transfer and deploy performance support where possible to teams in the field.
Document results of trainings delivered.
Achieve 90% and 85% Satisfaction levels, and make sure that all teams are sufficiently trained and up skilled in order to efficiently perform their roles.
Direct Sales Representative (DSR) Recruitment and Retention :
Schedule orientations and related training events for teams and staff attached to sales.
Observe sales encounters and determine the training needs for individuals and/or sales teams.
Ensure timely registration of all newly trained DSR. Help remove blockers and demotivating factors for DSR, creating an enabling environment for DSR support and performance.
Provide regular candid feedback to Sales teams and other support teams on areas of great work and areas of improvement in DSR support.
Work towards improved pass rates per cohort.
Ensure DSR retention within your control and keeping track of DSR exits and ensure monthly system clean up, tracking of active and inactive DSR, coaching for performance improvement or understanding of DSR issues.

Project Readiness:

Coordinate project and pilot set up with project teams.
Ensure processes, product, project/ pilots training e.g. new product roll out, price and process changes, FSE, TV Parties are done timely and, in a cost, effective manner.
Make sure that the teams in the field and other areas are 90 percent skilled, informed, and trained before rolling out of new projects / pilots, product or processes.
Development and creation of up to date training material to enable delivery of good quality training, engaging suppliers of trainings and skills transfer.
Training and Coaching for productivity DSR/FSM/SE
Conduct coaching calls, learning and development interventions like, talks and quizzes as part of engagement and productivity of the field teams.
Ensure teams are well equipped and up to date with all company information, new processes, ideas, issues, through regular communications.

Qualification and Experience

At least 2 years working experience in sales environment or related role.
Possess excellent knowledge of Industry trend and customers; requirements with a proven track record in meeting and achieving sales targets beyond expectations.
Should possess excellent oral and written communication skills and have a proven ability to develop and maintain relationships at all organizational levels.
Should have presentation, negotiation and prospecting skills.
Should be creative, independent and have the motivation for sales.
Excellent organizational skills.
Good reporting skills.
Data analysis.
Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Apply via :

jobs.lever.co

October 29, 2024
Sales Operations Manager, Mobility

We are looking for a Sales Operations Manager for Kenya within the Mobility Department who is resourceful, organized, and proactive about getting things done. Your main objective will be to drive sales of electric motorbikes. This entails building market demand, designing processes, and executing, including managing a large direct sales force and developing new sales channels. The position will report to the Director of Mobility.
In this role, you will be expected to:

Directly manage a team of field sales agents and channel partners, driving productivity to achieve targets. Primarily, the role is responsible for driving sales performance from our direct sales team.
Develop powerful sales communication approaches and train a highly effective sales force to build trust in a new product, generate high-potential leads, and close sales to target consumers.
Lead the conceptualization, deployment, and optimization of sales and marketing processes that accelerate quality sales growth through the building of our market presence and empowerment of our sales force;
Enhance the performance of sales team members by implementing and managing support tools, including training programs, incentive structures, pitch materials, and performance management systems.
Initiate and manage relationships with channel partners and other stakeholders to support sales efforts
Design and organize an efficient leads management system, driving high conversion rates and providing clarity on sales forecasting efforts across multiple sales channels (direct field sales, telesales, partners, etc.)
Drive insights about the efficacy of sales and marketing initiatives and campaigns, market perceptions and customer pain points, and how we can deliver the best product experience for customers and sales agents.
Work with the marketing team to design market activations and build demand for our new products.
Support the development of other team members through coaching, mentoring, and shared learning.
Work alongside the Director of Mobility to identify and spearhead initiatives to drive operational excellence.

Requirements

Education: Diploma or Degree required, preferably in Sales, Marketing, or a related field
Skills: Ability to analyze and present data clearly, work with Excel, PowerPoint, and mobile sales tools
Experience: Minimum of 5 years of professional experience in a regional sales management role. Including direct field sales operations, telesales campaign management, and/or establishing sales channels. Most important is expertise in training, mobilizing, and managing a large, widely dispersed sales force, and/or rolling out a new product or brand in the market.

You Might Be A Good fit if you:

Reflexively ask yourself, “is this the best way to empower sales agents and connect with customers?”
Love translating insights from the field into new sales initiatives and process improvements.
Are motivated by excellence and hitting targets and being resourceful to figure out how to do so.
Are excited about working in a start-up team (within a larger company) to bring a new product division to life.
Are highly goal-oriented and possess excellent communication & interpersonal skills.
Enjoy collaborating with colleagues across M-KOPA to elevate our mobility customer value proposition

Apply via :

jobs.lever.co

October 29, 2024
Junior Legal Officer Senior Sales Training Manager

The Paralegal assists with case planning, and management, legal research, interviews clients, gather facts and retrieves information, drafts and analyzes legal documents, and collects, complies, and uses technical information, to make recommendations.
KEY JOB FUNCTIONS

Conduct ad-hoc legal research, drafting simple legal documents, and providing support with general legal, compliance, and company secretarial matters;
Support M-KOPA in achieving its regulatory, contractual, and shareholder obligations across all entities.
Help conduct staff training programs, design tools to re-enforce a culture of compliance
Develop, review and implement company policies that meet national and international laws and sector-specific rules and regulations outlined by relevant regulatory agencies.
Stay up to date with any changes to laws or sector-specific regulations and keeping the company up to date with any changes through communication and training.
Provide support to any investigations or audits into company compliance.
Provide general leg advice and support to the business to minimize legal risk.
Work with HR and management teams for enforcement of policies and when responding to compliance violations.
Support the management with compliance tools such as the compliance obligations register, compliance training calendar, compliance incident register, and compliance risk register.
Help with general legal tasks to meet department and organization priorities.

ORGANISATIONAL STRUCTURE

You will report to the Environmental, Social & Governance Manager.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

Bachelor of Law (LLB)
Any post admission experience
Excellent legal research skills – familiar with using legal resources
Dynamic and driven person with initiative
Excellent organizational skills
Ability to prioritize to work to deadlines
Effective oral and written communication skills
Ability to work well under pressure and time constraints
Ability to work with minimal supervision

go to method of application »

Use the link(s) below to apply on company website.

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October 29, 2024