Website: Website http://www.m-kopa.com/

Fraud Analyst Intern

JOB PURPOSE
As a Fraud Analyst Intern, you will take part in the accurate processing of all fraud-raised inquiries and proper documentation of all fraud leads within the stipulated service level agreement. You will gain valuable experience in extracting data using special tools responding to data-related queries, analyzing and interpreting trends from the data, and reporting trends to add business value.
KEY JOB FUNCTIONS

Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
Respond to all fraud inquiries and leads provided within stipulated timelines.
Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence.
Conduct due diligence, and process all fraud tickets from Freshdesk with complete accuracy.
Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
Send daily reports on daily ticket resolution and audit.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

Proficiency in Excel, data analysis, and data cleaning.
Proficiency in PowerPoint, Word, and understanding of statistics and quantitative methods
Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE) is an added advantage
Two years’ work experience in a professional role.
Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
A positive, learning-oriented attitude and capacity for self-empowerment.

Apply via :

jobs.ashbyhq.com

November 2, 2024
Senior Associate – Audit

Job Summary

The Audit – Senior Associate will join us in our Legal, Audit, Risk, and Compliance (LARC) team and will conduct periodical audit reviews of processes, systems, and procedures.
You will report to the Senior Internal Auditor.

Responsibilities

You will help us implement the internal audit plan by conducting audits of processes to ensure compliance with our procedures.
You will obtain and review documents, reports, and other relevant data to gather evidence for audits. This will involve interviewing witnesses or team members to gather audit evidence.
You will analyze data, determine findings, and create recommendation actions.
You will prepare detailed and accurate audit reports outlining recommendations.
You will follow up with management on the implementation of corrective actions from the audit findings.
You will perform any other responsibilities related to the job responsibility as may be assigned.

Requirements

Bachelor’s degree in social sciences/ Law/ Finance/Accounting or related fields from a recognized university.
ACCA/CPA/CIA/CISA/certification or the equivalent qualification.
Participation in investigation training courses.
Minimum of 5 Years of experience conducting audits.
Experience working in an audit firm is an added advantage.

Skills

Able to be keen, attentive, and truthful.
Excellent drafting and reporting skills, including interviewing/good skills in communication.
Team player with good skills in interpersonal relations.
Advanced level of Microsoft Suites, including Excel (can perform complex functions) use and analysis.
Be able to work with people from diverse backgrounds and cultures and levels in a global organization.
Confidential when handling sensitive information
Knowledge of accounting systems.
Knowledge of professional standards.

Benefits

Great compensation package
Private health insurance (inpatient outpatient, maternity, eye care, and dental)
Group Life Cover

Apply via :

jobs.ashbyhq.com

November 2, 2024
Senior Associate – Audit and Investigations

Job Summary

The Audit – Senior Associate will join us in our Legal, Audit, Risk, and Compliance (LARC) team and will conduct periodical audit reviews of processes, systems, and procedures.
You will report to the Senior Internal Auditor.

Responsibilities

You will help us implement the internal audit plan by conducting audits of processes to ensure compliance with our procedures.
You will obtain and review documents, reports, and other relevant data to gather evidence for audits. This will involve interviewing witnesses or team members to gather audit evidence.
You will analyze data, determine findings, and create recommendation actions.
You will prepare detailed and accurate audit reports outlining recommendations.
You will follow up with management on the implementation of corrective actions from the audit findings.
You will perform any other responsibilities related to the job responsibility as may be assigned.

Requirements

Bachelor’s degree in social sciences/ Law/ Finance/Accounting or related fields from a recognized university.
ACCA/CPA/CIA/CISA/certification or the equivalent qualification.
Participation in investigation training courses.
Minimum of 5 Years of experience conducting audits.
Experience working in an audit firm is an added advantage.

Skills

Able to be keen, attentive, and truthful.
Excellent drafting and reporting skills, including interviewing/good skills in communication.
Team player with good skills in interpersonal relations.
Advanced level of Microsoft Suites, including Excel (can perform complex functions) use and analysis.
Be able to work with people from diverse backgrounds and cultures and levels in a global organization.
Confidential when handling sensitive information
Knowledge of accounting systems.
Knowledge of professional standards.

Benefits

Great compensation package
Private health insurance (inpatient outpatient, maternity, eye care, and dental)
Group Life Cover

Apply via :

jobs.ashbyhq.com

November 2, 2024
IT Systems Engineer

This is a fully remote Support role in a small team supporting M-KOPA’s 1800+ domain users on their Enterprise Mobility and Security.
Essential skills for the role should include, experience in a similar sized environment, working extensively with MS Azure, Intune, Purview, Defender, MS Teams, and O365.
You will need experience with Powershell, transitions from on-prem to Cloud and you will be solving complex issues around workplace collaboration, endpoint, identity and access management, in particular the integration of outsourced departments and contracts.
This role hopes to attract a natural low ego problem solver with a flair for service and system improvement.

Apply via :

jobs.ashbyhq.com

November 2, 2024
Support Engineer – Unified Comms Fraud Intern Stock Controller – Nairobi Stock Controller – Kisumu Stock Controller – Mombasa Stock Controller – Machakos Stock Controller – Kajjado Stock Controller – Kilifi Stock Controller – Kiambu Junior Legal Counsel

Are you looking for an opportunity to work in a company where progress, and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organisation.

This is a fully remote 2nd line Support role in a small team supporting M-KOPA’s 1000+ contact centre users on their VOIP, PBX and Cloud Infrastructure.
Essential skills for the role should include, experience in a similar sized “high availability” call centre support environment. Windows and Linux server admin skills, IPSec, SQL and Azure skills are vital.
There is a on-call week for support 1 in 4 weeks, that is compensated and the team boasts a collaborative learning environment where new tech is at the forefront.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Junior Legal Officer

JOB PURPOSE
The Junior Legal Officer assists with case planning, and management, does legal research, interviews clients, gathers facts and retrieves information, drafts and analyzes legal documents, and collects, complies, and uses technical information, to make recommendations.
KEY JOB FUNCTIONS

Conduct ad-hoc legal research, drafting simple legal documents, and providing support with general legal, compliance, and company secretarial matters;
Support M-KOPA in achieving its regulatory, contractual, and shareholder obligations across all entities.
Help conduct staff training programs, design tools to re-enforce a culture of compliance
Develop, review, and implement company policies that meet national and international laws and sector-specific rules and regulations outlined by relevant regulatory agencies.
Stay up to date with any changes to laws or sector-specific regulations and keep the company up to date with any changes through communication and training.
Provide support to any investigations or audits into company compliance.
Provide general legal advice and support to the business to minimize legal risk.
Work with HR and management teams for enforcement of policies and when responding to compliance violations.
Support the management with compliance tools such as the compliance obligations register, compliance training calendar, compliance incident register, and compliance risk register.
Help with general legal tasks to meet department and organization priorities.

ORGANISATIONAL STRUCTURE

You will report to the Environmental, Social & Governance Manager.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

Bachelor of Law (LLB)
Any post-admission experience
Excellent legal research skills – familiar with using legal resources
A dynamic and driven person with initiative
Excellent organizational skills
Ability to prioritize to work to deadlines
Effective oral and written communication skills
Ability to work well under pressure and time constraints
Ability to work with minimal supervision

Apply via :

jobs.ashbyhq.com

November 2, 2024
Fraud Intern

JOB PURPOSE
Support accurate processing of all fraud-raised inquiries and proper documentation of all fraud leads within stipulated service level agreement.
KEY JOB FUNCTIONS

Respond to all fraud inquiries and leads provided within stipulated timelines.
Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence.
Conduct due diligence, and process all fraud tickets from Freshdesk with complete accuracy.
Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
Send daily reports on daily ticket resolution and audit.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
Two years’ work experience in a professional role.
Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
A positive, learning-oriented attitude and capacity for self-empowerment.
Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods

Apply via :

jobs.ashbyhq.com

November 2, 2024
Android Engineer (Remote)

About this role:

Our Android team is relatively small. We have 9 specialists with combined experience in Android, Kotlin and team leading. Our Android Engineers are part of our engineering department, which is always growing. Our engineers work remotely from locations such as UK, Europe and Africa.
As a Android Engineer, you will work in a cross-functional team of android, backend engineers, product managers and testers. Your main responsibilities will design, develop, and maintain M-KOPA’s Customer apps, and deliver software that scales with both company and customer growth.
As part of this role, you will work on a variety of problems that could include deliver new offers and products to our customers; Deep diving user journeys using data and implementing focused updates to address our customers needs; Collaborate with fellow Android engineers to improve application quality and raise coding standards.
We use Kotlin for our Android apps and .NET for our backend. Our teams work in a self-organised agile fashion where they keep track of their work in Azure DevOps, which we also use for our CI/CD. Our cloud provider is Azure, where our microservices are hosted in Azure Kubernetes Services. We implement Android applications following clean architecture principles, unidirectional data flow and jetpack compose.
We are a team of passionate product-focused engineers committed building and encouraging an environment where our colleagues feel valued. We encourage knowledge sharing and learning as much as possible.

You’re excited about this opportunity because:

You like to put your people and teammates first and bring your most empathetic self to work
You like to take a product-focused approach to development and drive changes using data to guide your decisions
You have the opportunity to identify gaps in the product experience, influence the project and the way we work
You embrace DevOps mindset and understand the benefits it brings to the team
Working in a team makes you happy and you like collaborating with other teams to grow and improve the department and wider business
You will follow software best practices when handle sensitive data and Protect Personally Identifiable Information (PII)
You will own releases, support product teams and troubleshoot issues, driving improvements in our codebase and standards
You enjoy working in cross functional domain teams, collaborating on issues and deep diving into features to improve our users’ lives
Advocate CI / CD best practices and understand the importance of writing clean code

We’re excited about you because you:

You are excited to work on product-driven development.
You apply critical thinking to presented requirements and deliver constructive feedback, while communicating difficult technical issues clearly.
You have commercial experience in Android and Kotlin and you prefer taking ownership.
You know how to setup analytics experiments and make data-driven decisions.
You understand the importance of testing and you are experience writing clear and reliable tests as well as aware of testing best practices (i.e. testing pyramid and test automation)
You are experienced with Kotlin coroutines and structured concurrency
You are familiar with the Jetpack tool suite and modern Android development practices.
You have previously worked for a large-scale product and you are familiar with the following: Trunk-based development, Clean Architecture, Dependency Injection, Uni-directional data flow (MVI), Feature Toggles, Docker and Azure DevOps
It will be beneficial if you have device locking, connected asset financing or banking experience
We are looking for someone who is excited about what we do. You don’t need to be an expert in FinTech but you are keen to learn and apply our values.

Apply via :

jobs.ashbyhq.com

November 2, 2024
Growth Campaign Manager – Retention

As the Retention Growth Campaign Manager, you will play a crucial role in developing and executing growth campaigns that focus on maximizing customer retention and optimizing customer journeys. You will work closely with cross-functional teams to drive impactful campaigns that enhance our customer experience and loyalty.
Responsibilities:
Develop and Execute Growth Campaigns:

Create and manage weekly growth campaigns with a primary focus on improving customer retention.
Identify key customer segments and tailor the campaigns to suit them
Utilize various marketing channels, including SMS, in-app notifications, and social media to execute campaigns.

Conduct A/B Testing:

Plan and conduct A/B tests to optimize campaign performance and identify areas for improvement.
Analyze and interpret test results to make data-driven decisions and iterate on campaign strategies.

Track and Analyze Campaign Results:

Define the core campaign metrics needed to achieve retention growth objectives and KPIs
Monitor and measure the effectiveness of growth campaigns against those metrics
Prepare and present campaign performance reports to stakeholders, providing actionable insights.

Optimize Customer Journeys:

Utilize customer data and insights to identify pain points and opportunities in the customer journey to improve customer retention
Propose and implement improvements to existing customer journeys to improve retention rates.

Collaborate with Cross-functional Teams:

Work closely with the marketing, product, commercial, customer care, and data analytics teams to align campaign strategies with broader business objectives.
Leverage customer feedback and data to improve overall customer retention

You Might be A Good Fit if:

You are passionate about our mission of making everyday essentials accessible to everyone.
You have a bachelor’s degree or equivalent, 3-7 years of related experience or training, or an equivalent combination of education and experience.
You have proven experience in developing and executing growth campaigns. Experience in B2C companies is a plus!
You are proficient in A/B testing methodologies and campaign optimization techniques.
You have familiarity with marketing automation platforms and customer segmentation strategies.
You are extremely results-focused and are a self-starter, with excellent decision-making and problem-solving skills.
You love fast-moving environments with a sense of urgency to get the job done.
A proactive and creative mindset to explore new approaches to enhance customer retention.

Apply via :

jobs.ashbyhq.com

November 2, 2024
Process Engineer

JOB PURPOSE

As a Process Engineer, you will lead process engineering activities within M-KOPA’s phone assembly factory in Nairobi, with a steer of optimizing assembly line productivity, conducting root cause analysis on defective smartphones to deliver quality and provide data-driven solutions. You will define the assembly process work instructions/SOPs, and determine the requirements of the new processes, and equipment. You will troubleshoot, maintain process documentation and implement process improvements.
You will report to the Factory Manager.

Responsibilities

You will conduct line balancing and station cycle counts per model to evaluate the hourly output efficiency and sharing reports and proposals with management.
You will analyze defective smartphones within the production floor and coming up with recommendations to reduce the in-line product defect rate
Improve the productivity of assembly lines by designing new procedures and work instructions.
Work with the quality team to observe any defect/quality issues and collaborate with suppliers for feedback and corrective action planning.
Upon receipt of new consignment of raw materials into the factory, you will coordinate and follow the first article inspection with an objective of ensuring all resources e.g. equipment, people and processes are in consideration of start production, after which production starts.
Coordinate the New Product Introduction (NPI) process to ensure the assembly plant is ready to start production of a new model/SKU, by coordinating different departments within phone assembly and training new production operators.
You will liaise with suppliers to develop, document, review, improve and ensure compliance with Standard Operating Procedures (SOPs) and assembly work instruction methods and others e.g., line shut down procedure.
You will train all our production operators on work methods, with an aim to reduce in-line quality defects, following feedback on the defect/root-cause analysis conducted from in-line defects on the assembly lines.
You will mentor junior process engineers, manage performance for direct reports and motivate the team.
You will be responsible for submission of related reports e.g., NPI reports, line efficiency reports, root cause analysis reports, and incident reports of abnormal problems in the production lines.
Take lead in the documentation of smartphone troubleshooting and repair guide, with an aim to build a knowledge base on defect analysis, troubleshooting, and repair process.
Ensure processes comply with safety and quality standards.
Perform Optimization of production process, process improvement, and layout planning of production site.
Champion and practice 6S Kaizen principles
Liaise with the Engineering, production, and Quality Managers for action on defective machines or products.
Develop and implement metrics to monitor and improve performance of processes.
Any other tasks assigned by the manager.

Experience Required

Degree in BSc in Electrical and Electronics engineering or related field.
1 or more years of experience in troubleshooting and repair of electronics especially smartphones, and engineering equipment
Experience with process simulations and standard operating procedures.
Ability to read and translate schematics.
Ability to do conduct In-depth root-cause analysis with best practice RCA techniques.
Are familiar with computer application, new systems and troubleshoot common computer failures.
Proven project management experience to enable incumbent lead on New Product Introduction in the assembly line.
Have superb analytical, problem-solving, critical thinking and advanced technical skills.
Fast learner with ability to work under pressure in a fast-paced environment.
Knowledge of Kaizen 6S Principles
Understanding of production machinery and proper assembly procedures.
Excellent knowledge of manufacturing safety protocols and regulations.

Apply via :

jobs.ashbyhq.com

November 2, 2024