Website: Website http://www.kyosk.app

Credit Controller

POSITION OVERVIEW.
We are looking to hire an experienced credit control Associate to expertly manage the debts of our company. As a credit control Associate, you will be responsible for collecting debts from our company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative support.
Roles & Responsibilities.
Credit Assessment:

Assess the creditworthiness of new and existing customers by reviewing their financial statements, credit references, and payment history. Determine appropriate credit limits and terms based on the analysis.

Credit Control:

Monitor customer accounts to ensure compliance with credit terms and conditions. Follow up on overdue payments through phone calls, emails, and written correspondence. Resolve payment discrepancies or disputes and negotiate repayment plans when necessary.

Policies and Procedures:

Develop and implement credit control policies, procedures, and best practices to ensure compliance with legal and regulatory requirements. Stay updated with industry trends and changes in credit management practices.

Month end closure:

Ensure the month end close for the organization is completed accurately and on time. Identify, calculate and post any accounting adjustments in line with accounting standards and policies.

Reconciliation:

Coordinate quarterly and annual financial statements, as well as management accounts and cash flow forecasts. Support the implementation of the financial control framework including balance Sheet accounts reconciliations.

Compliance:

Oversee and ensure compliance on our tax responsibilities including, VAT, PAYE, Corporation tax and other such related matters. Assist in the compilation of information for the annual audit.

Administration:

Work with key stakeholders to manage and resolve any Accounts receivable issues. Compile, maintain, and file all physical and computerized reports, records, and other documents required, including auditable records.

Auditing:

Coordinated external Audit process

Reporting and Analysis:

Prepare regular reports and analysis on accounts receivable, aging balances, and cash flow projections. Provide management with insights and recommendations to improve credit control procedures, reduce outstanding debts, and optimize cash flow.
Any other duties assigned by the Line Manager.

Key Performance Indicators

100 % Operations Excellence.
100 % Compliance with statutory requirements.
Timely, error free and accurate relevant financial reports.
100% stakeholders management.

Academic Qualification & Experience Required.

At least 8 years of experience in credit control and Finance.
Fully qualified Accountant (CPA-K) with a Bachelor’s degree in Accounting/Finance;
Strong experience in dealing with VAT, PAYE, Corporation tax and other such;
Experienced using BTC, VT, Quick Book, Sage, Excel, Word, and other common software;
Have knowledge of application of International Financial Reporting Standards (IFRS);
Have good IT skills and knowledge of Microsoft Office, especially in Excel;
Have experience of working with financial accounting package;
Good knowledge of accounting principles;
Proficiency skills in keyboarding and file maintenance;
Ability to work with numbers in an accurate and rapid manner Ability to use personal computer and software to develop spreadsheets, databases, and do word processing;
Experience in the month end cycle to close our books and prepare monthly.

Personal Attributes

Strong Financial Acumen;
Problem Solving Skills;
Analytical Thinking;
Detail Orientation;
Planning & organization skills;
Tech Savvy.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Customer Experience Executive – KE

Role Profile

We are looking to bring onboard a Customer Experience Executive based in Nakuru to join our operations team. The role holder will play key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers. He/she will address complaints, resolve issues and drive customer satisfaction and retention for the business.

Key Responsibilities:

Customer Management: Handled all incoming or outgoing customer communication from Kyosk’s customers via various channels and ensure customer queries are addressed in a timely and efficient manner. Updated Customers on delayed deliveries/and or non-deliveries with clear timelines on expected delivery timelines. Solved customer concerns within the organization and escalate issues that cannot be solved immediately. Provide prompt & professional replies to all customers queries.
Customer Retention: Provided customers with technical support using the company products. Provide customers with new information about company services and products including modifications and improvements. Build sustainable relationships of trust through open and interactive communication.
Market Analysis: Actively drive market analysis initiatives to identify key trends in the market, monitor customer behaviour and share this data with the Customer Service Manager to drive retention and new customer acquisition. Conduct in-person field visits to current customers to deliver the highest quality of support and address customer questions and concerns to ensure a high level of customer satisfaction.
Support Sales: Generate sales leads by upselling and cross-selling; identify and assess customers’ needs and share this feedback with the sales team for action. Drive revenue and customer retention through customer relationship management. Support the selling processes for our customers to generate additional Sales.
Service improvement: Utilize feedback from customers to facilitate improved quality of services being provided. Collaborate with the Operations, Sales & Product teams to share improvement ideas. Work collaboratively with the Customer Service Manager to develop a first-class service experience for all our customers.
Relationship Management: Actively build, manage, and maintain strong positive customer relationships and ensure top of mind awareness for our customers.
Reporting: Prepare daily customer engagement reports against the set key deliverables. Highlight key customer concerns, queries and issues that require resolution at a higher level. Follow up on issue resolution with respective stakeholders to ensure all raised customer concerns are fully addressed and acted upon per the company guidelines.
Operational Excellence: Support the Customer Service Manager to create and roll out customer satisfaction surveys to identify what’s working, the gaps and the areas of improvement with an aim to drive high levels of customer engagement and retention.

Minimum Requirements & Key Skills:

A minimum of 2 years experience in customer service,( with a focus on customer complaint resolution and/or call centre)
Familiarity with customer management systems;(ticketing systems, service desks or CRM is a plus)
Ability to handle irate customers in a calm and diplomatic manner;
Strong persuasion and negotiation skills;
Ability to evaluate and prioritize work accordingly;
Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion;
Energetic with a passion for customer service;
Have an ability to influence and collaborate with a team;
Excellent written and oral communication skills, with the confidence to interact at all levels of the organization.

Competencies & Skills

Customer Orientation;
Problem Solving Skills;
Stakeholder Management;
Persuasion and Influencing Skills;
Team player.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
People Business Partner, Tech

Role Profile:

We are building our internal People team to focus intentionally on continuously improving the engagement, development, and retention of people at Kyosk. We are focused on aligning the people strategy to the overall business strategy and objectives to ensure we build programs, support and services for the business and individuals achieving their goals.
People Business Partners are the connective tissue between our centers of excellence on the core People team and the business. The role is critical to ensuring we are not building in a silo but rather building with a purpose we can articulate back to the business and see the future of work at Kyosk, then help to build a plan to get there.
We are looking for an experienced individual who has successfully operated as a People Manager or People Business Partner, leading significant change initiatives, internal communication strategies, performance management, team member relations, and connecting business strategy to people team programs and operations. Strong business acumen and business interest, ability to take raw data and build stories and analysis for the business are critical for the role. Individuals comfortable working in ambiguity, mentoring and coaching junior people team members and educating the business on how to leverage and expect will be vital.

Key Responsibilities:

Advise and influence the leadership and senior executives in the Tech team through relationship building, delivering impact, and leveraging your experience, as well as the core people team, to solve critical business problems and complex challenges.
Partnering with other People Business Partners to bring learnings, feedback and solutions to implement positive change across the business unit..
Leveraging your deep subject matter expertise in the people domain to proactively work in the business to ensure we are seeing the future of work at Kyosk and building programs to engage, retain and develop our people throughout their careers with us while also ensuring we are developing people for the future jobs of tomorrow at Kyosk.
Coaching and developing our Tech team leaders and managers in change management, building high performance teams, understanding and improving engagement, best practices in communication, and navigating difficult team member relations and terminations.
Partnering across people development, total rewards, talent acquisition and the business to ensure we are setting people up for success through a deep understanding and mapping of our team member journeys.
Leading through strategic workforce planning while balancing international organizational design with hyper growth headcount plans and constant change. Designing the future of our organization in partnership with the business and mapping the current to future state will be critical to partnerships with total rewards, talent acquisition, and financial planning and analysis.
Effectively managing change across the business is guaranteed to be almost constant through communication, advocacy, collaboration, and planning. Thoughtful and intentional approaches to change management involve and educate the business as we build a stronger muscle for managing change.
Advising total rewards and compensation design by partnering directly with our compensation & benefits and talent acquisition team to understand our philosophy, strategies and data that will drive culture, engagement, understanding, ensuring we maintain internal pay parity and transparency.
Deploying, implementing and maintaining initiatives such as performance, compensation, development, and other initiatives into the business unit successfully through leveraging change champions, gaining leadership buy-in and understanding, and internal communication plans.
Getting your hands dirty with everything from the foundational building of our system and processes to mapping the experiences to data entry and operations improvements while balancing strategic planning and execution within the business.
Project managing complex and scaling programs is the critical connector between the business unit and the People team.

Minimum Qualifications & Desired Skills:

A Bachelor’s Degree in Human Resource or related field.
An MBA in HR, management, business or experience in management consulting or similar will be an added advantage.
Relevant Post-Graduate and/or Professional Body Qualifications;
10 years inter-functional experience in Human Resource / People Management with at least 5 years in senior management.
Experience in FMCG or retail is preferred. Direct experience working closely with and supporting engineering, product and data client groups include teams and leaders across Tech teams.
Demonstrated success in Human Resource Management Information Systems deployment.
Excitement for and deep expertise in change management and internal communication strategies as wella s high comfort levels in every changing environment.
Proven ability to articulate the company’s vision and rally the team to achievement.
Deep experience and understanding of Human Nature and Talent Management in Culture Deployment.
Demonstrated Coaching and Mentoring successes.
A calm and insightful disposition in VUCA and high-pressure environments.

Competencies & Key Skills:

Strategic Leadership;
Vision Articulation;
Entrepreneurial Thinking;
Stakeholder Management;
Attention to Detail;
Learning Agility;
Culture Leader;
Project and time management;
Budget management;
Tech Savvy.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Associate – IT Audit

Role Profile

The Audit Associate-IT Audits will assist the Manager, IT Audit in execution of IT audits and management of IT risk issues within Kyosk Digital Services (KDSL).
Responsible for supporting the overseeing, managing and reviewing the testing and controls that have been performed, specifically as relates to the general IT control environment. The IT Auditor will act as an advisor to the Technology teams with a focus on adapting to emerging and evolving cyber environments

Key Responsibilities:

Audit Planning: Assist the Manager-IT Audit in the execution of a risk-based IT annual audit plan. Support audit planning procedures using the company’s IT audit methodology.
Audit Execution: Support the execution of technology-focused audit projects in various business lines by identifying and assessing risks in business context related to the technologies and IT management processes and by developing audit tests designed to achieve audit objectives. Assist with risk assessments, including identification, evaluation, and documentation of business and system risks and controls.
Systems Audit: Examine internal IT controls, evaluate the design and operational effectiveness, determine exposure to risk, and work with the Manager, IT Audit to develop remediation strategies. Performs general and application control reviews for simple to complex computer information systems.
Reporting: Assist in drafting audit reports and other relevant documentation showcasing the result of the audit and proposed recommendation. Prepare audit reports and recommendations to improve control processes for executive management that clearly present audit results in consideration of the business context. Prepares audit finding memoranda and working papers to ensure that adequate documentation exists to support the completed IT audit and conclusions
Recommendations Follow through: Assisting in establishing a follow-up mechanism on agreed recommendations on IT audits and risk issues. Follow up on audit findings and recommendations to ensure that management has taken corrective action(s).
Stakeholder Management: Develops valuable and trusting relationships with internal business partners by executing efficient audit work and offering suggestions to enhance risk management based on an enterprise-wide view of technology risk management.
Assist the audit team with data analytics using CAAT’s.

Minimum Qualifications & Desired Skills:

Bachelors’ Degree in a business-related field;
CISA qualified (or currently pursuing)
A minimum of 5 years’ experience in audit/finance with at least 1 year in IT Auditing;
Working knowledge in an ERP environment;
Experience in working with CAAT’s;
Good understanding of IT audit methodologies;
Ability to work under pressure in a fast-paced environment;
Great awareness of cybersecurity trends and hacking techniques;
Good analytical and report writing skills with a keen attention to details;
A self-starter with good learning agility.

Competencies & Key Skills:

Detail orientation;
Results oriented;
Self-driven professional
Team player
Project management;
Tech Savvy.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Purchasing Manager

Roles and Responsibilities

Strategic Alignment: Champion the development of the purchasing and pricing strategies in the organization and ensure alignment with the overall business strategy. Lead the development and implementation of proper purchasing policies, controls, SOPs and processes. Develop, implement and improve business planning capabilities by understanding and challenging market demand as well as leading internal activities to ensure these demands are met.
Operational Excellence:Spearhead improvements to the current purchasing system that will improve vendor relationships, lower the cost of doing business and improve the turnaround time of orders. Collaborate with the Warehouse Manager to develop metrics for gauging inventory level needs and then maintain those levels throughout the year. Play a crucial role in creating profitable ways to manage obsolete and slow-moving stock to help offset losses. Review technical specifications for products received; ensure we always have multiple options to buy products at the lowest price; ensure we get priority treatment when stock levels are low.
Supplier Management: Lead all negotiations in the purchase of supplies, equipment, materials and services for the business in accordance with company purchasing policies and budgetary restrictions. Tracks vendors for payment terms and partner with finance to ensure timely payment. Establish and maintain effective working relationships with suppliers to support the delivery of purchasing deliverables and manage the Company’s overall working relationships with key supplier partners.
Cost Management:Represent the company in negotiating contracts with our vendors to guarantee the best prices for products procured including trade and bulk discounts. Identify opportunities for cost savings for the department and organization at large. Evaluate and propose new purchasing programs and processes that will improve cost, quality, customer responsiveness.
Product Pricing:Utilize key information such as market & economic trends, product acquisition price, transport, storage and delivery costs to advise the final product prices. Work closely with the finance and warehouse teams to inform and review product prices to warrant the best price in the market and attainment of the organization’s profitability plans. Research on and monitor competitor activities to advice management on product pricing and product sources to gain competitive advantage in market.
Budget management:Lead the development of the purchasing budget and monitor it’s spent throughout the financial year. Create proper forecasting reports for planning purposes in line with market demand and sales performance. Work closely with the Finance Department in the execution of the purchasing budget, monitor and manages credit line limits in line with the said budget. Requests credit line increases, and payments as appropriate.
Risk Management & Compliance:Identity and evaluating operational risks such as supply, quality, safety, environment, security and regulatory compliance. Continuously monitor this to ensure proper mitigative actions are in place to cushion the company from exposure and drive consistent adherence. Evaluate supplier contracts to ensure they are in compliance with government regulations and internal policies. Review and maintain a good record of purchasing files and records (purchase orders, contracts, etc.) to ensure its compliance with company policies and procedures and ensure the availability of documentation. Review and monitor capital purchases to ensure compliance with company policies and procedures.
Performance Management: Manage the company’s day-to-day purchasing activities and ensure that each team member is meeting their personal performance standards. Maintaining and developing operations performance by implementing KPIs & continuous improvement systems. Develops and promotes a customer-focused orientation towards purchasing and materials management while promoting a collaborative culture between purchasing and all business units.
People Management and Development:Recruit and manage a motivated and aggressive team to deliver the purchasing mandate. Schedule frequent one on one sessions with the team members to evaluate performance, identify areas of development and address any challenges. Analyzes develop and monitor performance quality measures for the team and department.
Any other duties assigned from time to time within the purchasing department.

Skills & Experienced required:

Bachelor’s degree in Business Administration, Supply Chain, or related field;
A minimum of 6 – 8 years’ experience with a minimum of 3 years in a similar role as a Purchasing Manager within FMCG or retail;
Experience in supply and demand planning is an added advantage;
In-depth knowledge of the consumer goods industry with an interest in market dynamics along with an intuitive business sense;
Strong local knowledge, a deep understanding of consumers and a strong commercial acumen;
A good understanding of vendor management software;
A knack for negotiating;
Strong experience in managing teams of people across projects &/or business units;
Strong analytical skills with a demonstrable ability to capture and communicate projections as well as to model out various scenarios using Excel;
A hands-on, empathetic and results-oriented approach to leadership and people management; and a ‘no-excuses’, ‘just do it’ approach to getting things done;
A member of the Kenya Institute of Supplies Management; Professional certification in Purchasing & Supply will be an added advantage;
Strong financial analysis and forecasting skills. Ability to create and maintain basic financial and operation reports;
Analytical thinker who can work independently with minimal oversight, ability to make educated decisions focused around business strategy.
Focused and cost-based mindset – always double-checking to ensure the best deal on products and will not hesitate to make a return if needed.

Competencies;

Strategic Leadership & Orientation;
Strong Commercial Acumen;
Drive for Execution;
Stakeholder Management;
People Development & Management;
Strong Negotiation Skills;
Tech Savvy.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Software Engineering Manager

Role Profile:
Kyosk is looking for a passionate Software Engineering Manager to provide leadership to a team of software engineers who are developing solutions on the leading edge of innovation in Africa. The successful candidate will be responsible for all aspects of a team’s performance and success while forging strong, collaborative relationships with other product and technology stakeholders.
As a Software Engineering Manager, you’ll join our growing team of Product and Technology professionals who share a passion for leveraging technology to empower informal retailers across the African continent. You’ll work with teams from multiple countries across the organization to imagine and build innovative solutions for Kyosk’s customers and internal teams.
To be successful in this role you will need to be a great communicator, innovator, influencer, and an analytical problem solver. You will need to think and act fast, deal with ambiguity and constraints, and help to develop ideas into products that work on a global scale.
Key Responsibilities

Leadership: Be the leader who your team looks up to. Improve processes to make your team more effective. Develop knowledge and domain expertise. Take ownership of what you and the team build and coordinate efforts across the team to ensure efficient completion of tasks. Eliminate obstacles that prevent your team from performing optimally.
People Management: Actively seek to build a great team. Ensure effective recruitment, training and development programs are adopted to promote productivity, retention, motivation and morale. Manage the career path and goals of your team members, conducting regular 1-on-1s and having monthly performance dialogues. Review candidate profiles and conduct interviews keeping Kyosk’s growth and culture objectives in mind.
Performance Management: Set and review performance and development goals for your team. Identify timeframes and readiness for promotion of direct reports; solicit cross functional feedback in support of promotions and employee rewards. Coach and mentor engineers, showing them the next steps in their careers. Craft a winning culture built on collaboration and shared accomplishments while having fun along the way.
Integrator: As a senior member of Kyosk’s Core engineering team you will work to harmoniously integrate the various engineering teams through the consistent adoption of tools, methodologies and processes. You will create the glue that holds the engineering teams together in their ways of working.
Capacity Planning: Establish staffing needs and a hiring strategy by working collaboratively with the broader Product and Technology management team. Balance the size and composition of your teams against the expected deliverables while ensuring optimal team performance.
Strategic Thinking: Plan and execute long term strategies that benefit the team and their product(s). Work closely with your manager and other senior members of the Product and Engineering team to ensure that the roadmap is clearly understood and translated into requirements that the Core team should drive forward.
Technical Delivery: Take ownership of the progress, costs, and quality of delivering engineering outcomes. Adopt, enforce, and contribute to the agile processes that define Kyosk’s way of working to deliver multiple product releases at scale. Own and refine the processes that your team uses to build and support products within the business.
Technical Monitoring: Build a deep understanding of how our products work and are built. Though you will not be expected to code regularly or at all, you need to grasp code and architecture concerns. Identify and track metrics that can be used to ensure objectives are met and recommend process improvements. Understand engineering metrics and seek to improve them.
Process Improvement: Regularly monitor, determine and recommend methods to streamline and improve development processes and procedures. Spearhead various research and development initiatives to identify opportunities for new projects and improved processes.
Stakeholder Management: Prepare and deliver various engineering-related presentations, both internally and externally. Act as the point of contact with the business and technical leadership communicating their priorities to the team and vice versa.

Minimum Requirements & Key Skills:

7+ years of software development or technical product management experience with the full software development life-cycle: design, coding, testing, mocking, deployment and maintenance of software to real production environments;
3+ years as a software engineering manager with people management responsibilities and a track record of hiring and growing a talented team of engineers;
Experience working with micro services, Kubernetes/Docker, and GCP/AWS services;
Experience working with Agile methodologies, Scrum and demonstrated experience in managing end-to-end software development lifecycles.
Proficiency with tools of the product and engineering trade for issue tracking, technical documentation, diagramming, roadmapping, project management, CI/CD, etc.
The ability to align people behind a common goal. You can explain and materialize objectives of the team;
Working knowledge of large-scale service-oriented infrastructure and the design of scalable, highly available systems in the real world;
Strong overall knowledge of development and quality assurance methodologies;
Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, devops, architects and other software engineers;
Outstanding organizational, communication, interpersonal and relationship building skills

Desired Technical Competencies

Conversational knowledge of modern programming language and frameworks like Java, Angular, C++, Android, Python, etc;
Experience organizing, leading, and growing an engineering team or organization from scratch preferred;
Experience in e-commerce, payments, and/or distribution of FMCG products is a plus
Exposure to micro services, Kubernetes/Docker, and GCP/AWS services strongly preferred;
You’ve worked with 3rd parties to integrate and scale products and services for rapid product growth.
You have a genuine knack for numbers and how they are represented, and you are super comfortable with Excel and/or Google Sheets.

Desired Behavioral Competencies

You have experience in handling the pressure of fast-paced environments typical of a tech startup environment where you wear multiple hats and have access to limited resources
You have a strong desire for continuous improvement
You can work under pressure, with tight timelines and ambitious deadlines
You have a passion for digital products
You can stay motivated through difficult challenges, and occasional long hours
Your passion is contagious, and you use it to inspire the rest of the team
You have equal empathy for internal users, and our target market of informal retailers
You have a strong work ethic and exhibit genuine care for the team and their products, with a willingness to go to any necessary length to ensure their success
You have integrity: You do what you say you will do and make no excuses.
You develop a deep understanding and respect for what each team member is responsible for, and trust them to do their job
Your confidence and experience make you trust your instinct and communicate persuasively. You know when to make decisions (even when others might disagree) vs when to build consensus, and you can articulate the strategy and business rationale behind your decisions.
You are comfortable taking the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
You are detail-oriented, process-driven, and organized, and can stay two steps ahead of the work your team is doing
You understand devops as culture not as a role, and seek to automate manual processes where it makes sense.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Internal Controls & Process Optimization Associate

Job Description:

Evaluate the efficacy of business processes, internal controls and risk management procedures currently in place and make recommendations on how to improve internal controls and governance processes.
The position holder will use various tools to diagnose and highlight inefficiencies in the SOPs, policies and day to day transactions of the company.
He/she will conduct audits and reviews of organization controls, operating procedures and ensure compliance with policies and regulations to review and appraise the soundness, effectiveness and proper application of all internal controls and compliance procedures.
As a Stock Controller they will be responsible for managing inventory and purchase merchandise based on our company’s needs.
Stock Controller responsibilities will include tracking shipments, overseeing inventory audits and maintaining reports of purchases and pricing.

Responsibilities:
Internal Controls and Process Optimization:

Internal controls framework: Continuously review and monitor existing systems to improve their effectiveness and increase the organization’s process maturity levels.
Develop operational capabilities to ensure the company can survive adverse effects; lead diagnosis and highlight inefficiencies, fraud and revenue leakage.

Risk Management:

Test the controls set by the organization’s management (for vulnerabilities) and give recommendations on how to mitigate against risks.
Participate in end-user testing of applications, systems and dashboards pointing out any inconsistencies or variations from the business requirements.

Operational Efficiency:

Conduct regular reviews of the internal controls system to ensure that necessary modifications and improvements are identified and made on time.

Internal Audit:

Evaluate the application of internal operational guidelines/manuals, identify deviations and recommend appropriate changes whenever necessary.

Compliance:

Ensure that Line Managers and key staff in control functions are well aware of the company’s Standard Operating Procedures (SOPs) and processes and drive adherence to the SOPs.

Reporting:

Compile and discuss reports detailing findings, implications and recommendations for system improvements. Prepare comprehensive reports to the Internal Controls and Process Optimization Manager highlighting identified gaps.

Stock Control:

Conduct daily cycle counts on inventory to ensure accuracy and avoid stock-outs or overstocking. They will need to check inventory levels against what is recorded in the system and report any discrepancies, out-of-stock items, overstocking, expiries, or unrecorded items.
Check and confirm all GRNs against physical invoices received from suppliers ensuring that the correct invoice quantity and details are well uploaded in the system.
Confirm that all daily driver reconciliations are submitted and fully reconciled.
Follow up on any pending reconciliations and inform the loss control supervisors and the line manager, creating a tracker to update once the issue is resolved.
Investigate any items hanging at virtual warehouses determine the root cause ensuring that all items are properly recorded and uploaded in the system.
Create an asset tracker for allocated branches, audit assets regularly and report on missing or damaged items ensuring that all company assets are used properly and are in good condition.
Lead monthly stock take events, coordinating with team members to ensure accurate counts and reports, ensuring that all procedures are followed and that the stock take exercise is completed accurately and on time.
Train new counters, verifiers, and other team leads on stock control processes. They must ensure that all participants are equipped with the necessary knowledge and tools to carry out their duties.
Follow up on stock entries and ensure stock adjustments are escalated and cleared on time prior to stock take events.
Observe and report any incidents, breaches of SOPs or internal controls, or other relevant observations in the warehouse visited.

Requirements

Bachelor’s Degree in business or related field a plus
At least 2 years in internal controls and risk management;
Knowledge and appreciation of internal controls, finance or risk management
Proven understanding and application of internal controls management frameworks
Proficiency is any statistical software will be an added advantage
Proven track record of working with cross-functional teams
Proven work experience (2 years) as a Stock Controller, Inventory Manager or similar role in a busy Restaurant
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Excellent verbal and written communication and organization skills
Goal-oriented, organized team player
Accurate and precise attention to detail
Able to analyze problems and strategize for better solutions
Good interpersonal skills to work with management and staff at all levels
Good understanding of supply chain procedures
Working knowledge of inventory management
Active participation in inventory audit

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
People Business Partner

Role Profile:
People Business Partner shall be the one who ensures that the people programs and initiatives in the respective country are effective, efficient and aligned to the overall business objectives. Should be someone who possesses a high degree of work ethic, excellent communication skills, knowledge of labor relations and HR practices, strategic thinking abilities with strong organizational skills.
Role includes, but is not limited to, developing suitable cost-effective organizational structures, talent acquisition and development, skills development, enhancement and development of company culture, enhancement and updating of current policies and procedures.
Key Responsibilities:
Strategic Direction:

Development and implementation of strategies to attract, develop and motivate and retain top talent. Working with senior leadership to constantly improve the country’s talent management strategy. Aid the company in budget allocation in ways that maximize the return of investment thereby reducing attrition; improving employee engagement; enhancing productivity; attraction of superior talent; enactment of better policies and minimization of business disruptions.

Talent Acquisition & Management:

Shall be the one with broad oversight of talent acquisition activities in the country. Shall be required to support in the filling of managerial and strategic roles that ensure the consistent levels of workforce talent. Shall also take charge of planning and guiding talent needs and goals within the country thereby contributing to the overall success of the business. Takes full responsibility for both pre boarding and onboarding and has oversight over the procedure in scheduling the new hires training and the company policies surrounding onboarding.

HR Operations and Administration:

In this regard the People / HR Director shall oversee the overall management of the workforce of the country. Shall work with others in their team to modernize and digitize outdated systems including payroll and HRMIS. Treat employees as internal customers and increase employee satisfaction. Ensure employees do receive support on a day to day basis and answer questions about benefits and company policies. Keep track of and analyze HR metrics.

Culture and Employee Relations:

Shall be responsible for leading the vision, strategy and development and execution of organizational effectiveness, talent and culture management programs within the country aimed at advancing the mission and enhancing business results. Shall partner with the leadership team and key stakeholders to ensure the development and advancement of an empowered, inclusive values driven workplace culture and actively plan for and address and forecast future culture and employee relations needs, inclusive of change management.This shall include strategies that improve communication and collaboration between management and employees and ensuring the workforce is reflective of our communities and the divergent population we serve.

Performance & Learning and Development:

Responsible for overseeing and managing all activities in their country as per the performance management cycle. Provision of proactive and responsive support and advice to management of performance management related issues from planning, monitoring and evaluation. Responsible for the interpretation and application of the performance management policy and all other frameworks guiding management of performance in the respective country. Implement a performance tracking progression from goal setting , reviews and evaluations to support individual, team and organizational performance. Drive targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate, measure and optimize performance and productivity. Oversee the learning and development programs, workshops, trainings, seminars and other activities that help the employees grow and develop professionally.

Compensation & Benefits Management:

Strategizes, plans, creates and oversees every element of the country’s remuneration system which includes salaries, bonuses, leave, welfare benefits, medical and retirement plans and relevant compensation and benefits policies and procedures. Shall carry out benchmarking for the current compensation and benefits against the macro environment. Will be required to: develop and implement a remuneration and rewards strategy; advise senior managers on compensation issues; managing the salary review process; and overseeing role or job changes within the organization.

Succession Planning:

Will be responsible for assisting managers and relevant heads of department in identification and selecting employees to fill gaps that have been left in the talent due to anticipated or unanticipated vacancies in various positions. Shall ensure that the organization aptly: adapts to demographic changes and talent scarcity; identifies skill gaps and training needs; retains institutional knowledge in a knowledge economy; boosts morale and retention by investing in employees; and replaces unique or highly specialized competencies.

Reports:

Develop, prepare and furnish the operational and functional reports with reports for all the above, including relevant metrics on a weekly, monthly, quarterly and annual basis..

Minimum Qualifications & Desired Skills:

A Bachelor’s Degree in Human Resource or related field;
An MBA in HR, management, business or experience in management consulting or similar will be an added advantage;
Relevant Post-Graduate and/or Professional Body Qualifications;
10 years inter-functional experience in Human Resource / People Management with at least 5 years in senior management.
Experience in FMCG or retail is preferred;
Demonstrated success in Human Resource Management Information Systems deployment;
Versatile business / functional professional;
Proven ability to articulate the company’s vision and rally the team to achievement;
Deep experience and understanding of Human Nature and Talent Management in Culture Deployment.;
Demonstrated Coaching and Mentoring successes;
A calm and insightful disposition in VUCA and high-pressure environments.

Competencies & Key Skills:

Strategic Leadership;
Vision Articulation;
Entrepreneurial Thinking;
Stakeholder Management;
Attention to Detail;
Learning Agility;
Culture Leader;
Project and time management;
Budget management;
Tech Savvy.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Sales Supervisor – Alcoholic Beverages

Role Profile:
We are looking for a talented person to join our Sales team as a supervisor tasked with managing a team of field-based Market Developers. You will be required to monitor the performance of each person in your team and send daily reports to the Territory Manager. You will support in training and hiring of your team from time to time.
Duties:

Revenue Generation: Take ownership of the commercial revenue targets for the market and work collaboratively with the Area Manager to drive commercial activities in the market towards the achievement of these targets. Develop and execute various RTM strategies to ensure proper market penetration. Responsible for 100% of the Revenue target allocated to the market and individual Market Developers.
Market Intelligence and Analysis: Undertake frequent market surveys and analysis to identify opportunities the business can capitalize on, understand competitor activities and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
Sales Effectiveness: Coordinate with the Territory Manager on key strategies and initiatives to drive sales effectiveness in-market including aspects focused on driving 100% duka App utilization; driving basket assortment for the stocked SKUs; reduced cancellations among others. Collaborate with the Fulfillment team to ensure On-time In Full delivery of customer orders.
Customer Onboarding: Lead various initiatives aimed at onboarding new Dukas to the Kyosk platform whilst overseeing the retention of existing customers. Work through the team to drive our value proposition to the Dukas. Establish relationships with new customers through recruiting and onboarding.
Customer Focus: Guide the team on how to meet with customers to determine their specific needs and wants while managing the whole Value Chain with courtesy and Finesse to deliver results. Coach the team to anticipate the needs of clients and address them accordingly; Follow up on customer orders as necessary.
People Management: & Team Training: Lead the overall delivery of the team and manage execution to drive target achievement. Onboard and train new Market Developers on the SFA, Duka and Agent Apps. Drive a high level of knowledge about existing products and services, and frequently upskill the team on new products and services as they come in.
Reporting: Prepare daily, weekly and monthly reports on target achievement, commercial activities, competitor activities and market intelligence and share them with the Territory Manager & Regional Commercial Manager to inform business decisions.

Minimum Requirements:

Bachelor’s degree in a business-related course;
A professional qualification is an added advantage;
A minimum of 3 years of experience in field sales within retail with a least 1 year of experience managing a team; Experience in handling alcoholic beverages sales is greatly preferred;
Background of using Sales Force Automation (SFA) is preferred;
Superior interpersonal skills;
Ability to take initiative and work independently;
Exceptional organizational skills;
Good familiarity with word processing, spreadsheet and database applications;
Strong knowledge of retail industry standards;
Confident and charismatic approach to people.

Key Competencies

Commercial Acumen;
Sales Leadership;
Problem Solving Skills;
Strong Communication Skills;
Customer Focus;
Tech Savvy;.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Commercial Analyst

Role Profile

We are looking to bring on board a Commercial Analyst responsible for leading market research & analysis; business performance analysis and driving profitability as well as identifying key customer trends that can be monetized to drive value for the organization in terms of revenue generation.
He or she will support the negotiation of joint business plans, lead market research, generate reports that add valuable insights to the business performance and direction; sales analysis & data compilation and driving a data-driven approach to decision-making within the business.

Key Responsibilities:

Commercial Perfromance Management:
Selecting, monitoring, and reporting on KPIs, improving business processes, and driving continuous improvement.
Helping the business to meet its commercial objectives using data

Commercial Analytics & Reporting:

Conduct data analysis. This entails data curation, summary statistics, exploratory analysis, and other analyses to drive optimization, product improvement, product development, marketing techniques and business strategies.
Reporting/Data visualization and Automation: Develop reports, dashboards, and other data solutions in Excel. Partner with the Data team to develop solutions as required within Looker Studio and Power BI.
Requirements gathering. Develop user stories and wireframes that address all user requirements.
Work with users to address gaps in data utilization and provide support to address user needs/ queries.
Fulfill data requests from the commercial, customer experience and marketing functions.

Market Intelligence:

Collecting, analyzing, and disseminating market intelligence information to support business decisions.
Monitoring industry trends, competitor activity, and customer insights to provide actionable recommendations to key stakeholders.
Developing and maintaining databases, reports, and dashboards for market analysis.
Collecting, analyzing, and disseminating market intelligence information to support business decisions. Monitoring industry trends, competitor activity, and customer insights to provide actionable recommendations to key stakeholders. Developing and maintaining databases, reports, and dashboards for market analysis.

Business Partnership

Work closely with business stakeholders to understand their data needs, identify opportunities to leverage data to solve business problems, and provide recommendations to improve business performance.
Provide data-driven insights and support to help drive strategic decision-making and business growth. The decisions will revolve around supplier management, profitability, revenue growth, discounts, targets etc.
Stakeholder alignment: Support the development and implementation of the growth strategy per business unit.

Minimum Requirements & Key Skills:

A minimum of six (6) years of working experience as a Commercial Analyst/Commercial Data Analyst; Business Analyst or Data Analyst;
BS in Mathematics, Economics, Computer Science, Information Management or Statistics;
A professional qualification in a related field is an added advantage;
Technical understanding of data models, database design development, data mining and segmentation techniques;
Strong knowledge of and experience working with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks);
Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc). Experience working with advanced analytics tools including advanced Excel, VBA, SQL, Python, Power BI, R and other data analysis tools;
Demonstrated analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy;
Adept at queries, report writing and presenting findings;
Solid knowledge of the business operations and finance around commercial activities;
Experience in economic impact assessment modelling is preferred;
Demonstrable skills in data analysis and data interpretation.

Competencies & Skills

Analytical Thinking;
Commercial Acumen;
Attention to Detail;
Stakeholder Management;
Problem-Solving Skills;
Tech Savvy.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024