Website: Website http://www.kilimall.co.ke/

Photographer Merchant Acquisition Agent House Help Nanny Sales Agent Customer Service Agent Finance Assistant Content Editor

Department/Function:Operations
Reports to:Business Director
Location:Mombasa Road Athi River Athi55 Management
High level Position Summary (Describe the basic purpose of the role; key areas of responsibility)
Writer will communicate with leadership, clients, and potential interview sources. Must follow company editorial style guide. Excellent writing, spelling, and understanding of grammar are essential to the role.
Key Responsibilities
Based on the needs of the project, the photographer will take pictures of people, settings, events and objects. They will use their artistic and technical skills to create images the clients will love. The photographer will design settings, using props and backgrounds to create compositions based on the client’s request. In addition to taking high-quality images, the photographer will also maintain all camera equipment, including lights, lenses and tripods. After pictures are complete, the photographer will resize, edit, airbrush and otherwise enhance images using Photoshop or other photo editing software. They will then work with the client to determine the best package and presentation of their photos.
Photographer responsibilities

Select and assemble proper equipment, and choose settings and props based on client’s wishes and theme of the photo shoot.
Properly light subjects using artificial or natural lighting and using flashes and reflectors where necessary.
Determine desired images and compositions and choose equipment, props, settings and lighting to achieve desired results.
Retouch, resize and enhance images as needed using Photoshop or other photography software.

Qualifications And Skills

Ability to use different types of photographic equipment and photography software.
Understanding of artificial and natural lighting and how it affects different settings, shapes and skin tones.
Good communication and people skills, with the ability to discuss complex artistic concepts in easy-to-understand terms.
A keen eye for detail and a well-developed artistic and creative aesthetic
Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.

Special Requirements:

Graphic and design skills are a must
Photography Proficiency is key to this role
Able to multitask, prioritize, and manage time efficiently
Self-motivated and self-directed

Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
Knowledge, Experience, and Skills Required

Ability to work independently or as an active member of a team
Good interpersonal skills and communication with all levels of management
Able to work in a fast-paced environment
Strict adherence to company policies and style
Extensive knowledge of the company, brand, and product preferred
Ideal candidate will have a positive attitude and be a problem-solver

Qualifications:

Diploma; Bachelor’s degree in Photography, Graphics & Design, or related field preferred
Specialization in design and photo shooting for online selling or e-commerce platform is an added advantage
One to two years’ experience

Behavioral Competencies:

Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity.

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October 25, 2024
Merchant Acquisition Team Leader

Reports to: Kenya Business Director
Location: Mombasa Road
Date of Creation / Review:
High level Position Summary (Describe the basic purpose of the role; key areas of responsibility)
Merchant Acquisition Team Leader is responsible for executing the rollout and maintenance of specialized support for Merchants that complement Kilimall Merchant Marketplace. This role involves working with Marketplace Product Managers to define support needs and processes, sourcing new merchants, providing stellar product service levels to Kilimall merchants, and ensuring a robust catalog of appealing Kilimall Marketplace products through varied merchant acquisition.
Responsibilities

General project management of Merchant Acquisition Support tasks and Kilimall Marketplace Systems activities required to assemble, train and deploy the Marketplace with a targeted number of Merchants/Products.
Category Strategy and Ownership:
Work on category planning and business strategy; drive best-in-class customer experience, maximize units sold and avg. price per unit sold through timely analysis and action.
Technical project management: Automate and scale the category level growth via new selection, product listing quality and instock.
Define opportunities to enhance our merchant experience and improve site merchandising, customer, and site experience.
Merchant Management:
Manage the Merchant Onboarding process, including creation of, enhancements to and tracking of process to identify and sign new seller partnerships.
Ability to manage immediate response to “fire drills” necessitated by Merchants or internal teams.
Respond to escalated merchant product phone calls and emails.
Technical Project Management:
Marketplace Merchant Support & Communications:
Triage escalated product related emails to appropriate development resources as needed.
Communicate with merchants on behalf of Kilimall regarding existing bugs and expected resolution times for fixes
Develop and disseminate usable training materials regarding Kilimall Marketplace for use by all frontline staff (Merchant Support Process and Guidelines).
Lead and manage merchant acquisition team in the best way possible.
Merchant Analysis:
Consolidating a weekly report on reasons for ticket escalations, patterns with any type of system or process failure affecting Merchants, and number of inquiries during on/off/peak hours.

Special Requirements:
The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, show strong ownership/commitment, have proven leadership experience in managing projects, and bring relevant insights in technology. They will be comfortable getting hands dirty to deliver a set of business and customer experience improvement results and bring innovative ideas to the table every day, in order to find better ways of accomplishing our Marketplace objectives.
The successful Kilimall Merchant Acquisition Agent must have:

Experience supporting Merchants within a Storefront/Marketplace environment.
Prior experience sourcing Merchants into new online storefront/marketplaces.
Extreme technical interest and capability
Exceptional attention to detail, independent worker, extreme comfort in potentially stressful, ambiguous, fast changing environments
Experience in consumer or small business-facing support
Empathetic business tone with merchants using our Marketplace.
Desire to see all issues to complete resolution and ownership of projects passed to you from management.
Strong demonstrated problem solving and documentation skills; extremely clear and concise written and Verbal communication skills
Strong drive to execute excellent, results-driven work regardless of initial challenges or blockers
Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)

Job Qualifications:

A higher diploma or a bachelor’s degree from an accredited university in Sales and Marketing or any other relevant course
2-3 years working experience in a similar position preferably in an e-Commerce company.

Behavioral Competencies:

Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity.

October 25, 2024
Finance Assistant

A financial assistant plays a crucial role in handling the day to day activities of the accounting and finance department. The role comprises a wide range of accounting duties and functions that need to be executed in an effective manner to support the smooth operation of the finance department. This job is mostly supportive in nature and it is responsible for carrying out the accounting duties accurately by applying various accounting principles.
Key Responsibilities

To process and oversee the work of financial transactions, accounts payable, accounts receivables, vouchers, etc., by thoroughly checking and correcting the accounting and other relevant financial records
To provide support in preparing the financial reports in the accounting and finance system as per the instructions received from the seniors
To maintain, update, and retrieve the financial information from the financial database and system
To assist in the preparation of receipts and vouchers and their relevant formats, so that the financial details can be entered correctly in the accounting system
To apply the basic accounting principles, knowledge, and techniques to analyse the variances, assist in production of journals, and perform routine accounting activities
To perform accounting computations and calculations accurately, and try to identify if there are discrepancies, and if there are any errors, try to resolve them

Essential Skills and Abilities

The ideal candidate should have good administrative and clerical skills, and should be able to follow instructions as given. He/she should be a good team player and should be able to work on deadline driven situations. Superior proficiency in Word, Excel, and PowerPoint is essential as the candidate will need to handle huge data related to finance. The ideal candidate should be able to prioritize and organize your work to ensure that it is completely within the given time limit and have in depth knowledge of book keeping and accounting procedures along with high degree of concentration and an ability to identify accounting discrepancies.
Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.
Special Requirements: (Unique working conditions and circumstances, if applicable. For example, more than 30% travel required or working hours are in the evening)

There is a possibility for this staff to take night shift in future
Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)
Job Qualifications:

A higher diploma or a bachelor’s degree from an accredited university supported by knowledge in book keeping, accounting, or finance would be sufficient to be eligible for this post. You should have good math and computation skills to be able to make the calculations with good speed and accuracy.
1-2 years working experience in a similar position preferably in an e-Commerce company.

Behavioral Competencies:

Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity.

October 25, 2024
Photographer Merchant Acquisition Agent House Help Nanny Sales Agent Customer Service Agent Finance Assistant Content Editor

Department/Function:Operations
Reports to:Business Director
Location:Mombasa Road Athi River Athi55 Management
High level Position Summary (Describe the basic purpose of the role; key areas of responsibility)
Writer will communicate with leadership, clients, and potential interview sources. Must follow company editorial style guide. Excellent writing, spelling, and understanding of grammar are essential to the role.
Key Responsibilities
Based on the needs of the project, the photographer will take pictures of people, settings, events and objects. They will use their artistic and technical skills to create images the clients will love. The photographer will design settings, using props and backgrounds to create compositions based on the client’s request. In addition to taking high-quality images, the photographer will also maintain all camera equipment, including lights, lenses and tripods. After pictures are complete, the photographer will resize, edit, airbrush and otherwise enhance images using Photoshop or other photo editing software. They will then work with the client to determine the best package and presentation of their photos.
Photographer responsibilities

Select and assemble proper equipment, and choose settings and props based on client’s wishes and theme of the photo shoot.
Properly light subjects using artificial or natural lighting and using flashes and reflectors where necessary.
Determine desired images and compositions and choose equipment, props, settings and lighting to achieve desired results.
Retouch, resize and enhance images as needed using Photoshop or other photography software.

Qualifications And Skills

Ability to use different types of photographic equipment and photography software.
Understanding of artificial and natural lighting and how it affects different settings, shapes and skin tones.
Good communication and people skills, with the ability to discuss complex artistic concepts in easy-to-understand terms.
A keen eye for detail and a well-developed artistic and creative aesthetic
Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.

Special Requirements:

Graphic and design skills are a must
Photography Proficiency is key to this role
Able to multitask, prioritize, and manage time efficiently
Self-motivated and self-directed

Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
Knowledge, Experience, and Skills Required

Ability to work independently or as an active member of a team
Good interpersonal skills and communication with all levels of management
Able to work in a fast-paced environment
Strict adherence to company policies and style
Extensive knowledge of the company, brand, and product preferred
Ideal candidate will have a positive attitude and be a problem-solver

Qualifications:

Diploma; Bachelor’s degree in Photography, Graphics & Design, or related field preferred
Specialization in design and photo shooting for online selling or e-commerce platform is an added advantage
One to two years’ experience

Behavioral Competencies:

Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity.

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October 25, 2024
Chinese Cook

Responsibilities for the Chinese Cook Job
Prepares and cook individual Chinese and other Oriental dishes and foods.
Plans menus.
Ensures quality of food and determine size of food proportions.
Ensures that all food is creatively and attractively presented at all times.
Work with minimal supervision.
Inspects kitchens and food service areas.
Orders supplies and equipment.
Maintains inventory and records of food, supplies and equipment.
Organizes and manage buffets and banquets.
Manages kitchen operations
Additional duties and responsibilities related to the job may be assigned as required.
Chinese Cook Job Requirements
Relevant diploma from any Culinary School
Able to supervise and direct work flow for kitchen staff.
Undergone basic food preparation and hygiene.
One (1) years’ experience in Chinese food production.
Ability to communicate in English.
Behavioral Competencies:
Very strong personality and organizational skills
Excellent verbal and written communication skills
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact
Unquestionable level of integrity.

October 24, 2024
Warehouse Supervisor Packing Officer Human Resource Assistant Delivery Support Officer

Responsibilities for the Warehouse Supervisor Job
Overseeing the inbound and storage of incoming items.
Processing orders and planning the dispatching of products.
Setting aside storage areas for new SKUs.
Planning cycle counts and overseeing stock control and processing orders.
Recruiting, disciplining and training staff.
Ensuring security arrangements are in place together with security manager.
Ensuring products are stocked correctly and safely.
Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met.
Training staff and monitoring their performance and progress.
Ensuring quality, delivery and budget objectives are met.
Briefing team leaders on the issues.
Ensuring the health, safety, cleanliness and security of the work environment.
Control and manage inventory.
Supervise warehouse employees and oversee daily operations.
Perform general maintenance of machinery used in the warehouse.
Inspect condition of tools and equipment.
Enforce all company rules and regulations.
Ensure a high degree of detail and focus on every job.
Manage customer service requests promptly and resolve issues quickly.
Report issues affecting the warehouse and staff to top management
Warehouse Supervisor Job Requirements
Bachelor degree or above;
Specialized in warehousing and fulfillment center of an e-Commerce company before
2-5 years working experience in a similar position in an e-Commerce company
Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
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October 24, 2024
Call Center Agent

Key Responsibilities for the Call Centre Jobs
Maintain Customer focus at all times and respond to customers’ enquiries.
Manage large amounts of inbound and outbound calls in a timely manner.
Work within agreed service levels, striving to exceed customer expectations wherever possible.
Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic.
Take ownership of queries and proactively follow through to resolution.
Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Customer Service Manager.
Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary.
Maintain professional working relationship with internal and external customers, customer service management and colleagues.
Report workload statistics as required.
Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
Provide flexible support for team members and other teams and foster a positive and a motivating environment.
Demonstrate a positive and flexible approach to changing business priorities.
Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
Identify and escalate recurring or consistent problems with systems functionality.
Understand priorities, products and services and have a good grasp of how the company is run.
Able to handle social media platforms.
Meet personal/team qualitative and quantitative KPI targets.
Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables
Qualifications for the Call Centre Agents
Bachelor’s Degree or related discipline
PR/Marketing or Sales background is preferred
Customer service/support experience will be an added advantage.
Thorough knowledge of MS Office
At least 1 year continuous hands on experience in a similar position
Skills (technical/behavioral):
Proven customer service/ support role, preferably in a call center environment.
Good knowledge of relevant computer programs and telephone systems.
Ability to learn about products and services.
Excellent knowledge of English and Swahili.
Must possess excellent verbal and written communication skills.
Flexible to work in shifts.

October 24, 2024
Content Officer Human Resources Officer

Report to the Marketing team
Content officer Job Duties & Responsibilities
Accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.
Collaborates across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objective at the lowest possible cost.
This role requires a brand publisher mindset: To create the content our audience is looking for and then to optimize the path to conversion.
Editorial calendar and organization workflows must be developed and managed.
Channel management of digital content hubs and all supporting social channels including email/newsletter distribution. The applicant must understand the basic best practices of the main social media channels, which content and approaches work on each and why.
Measurement and optimization of the program will be required on a regular and ongoing basis.
Management of all creative resources including designers, writers, and other agency personnel.
Integration of content programs with brand campaigns to drive brand to demand.
Executive presentation on the program approaches and results will be required.
Qualification Required for the Content officer Job
Has the working experience of live show operation
Experience creating content for the web and growing a social audience.
Editorial mindset that seeks to understand what audiences consume and how to create it.
Ability to analyze and present content and social performance.
Experience with WordPress, google analytics, Slide share, and the top social channels.
Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads and sales.
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October 24, 2024
Video Editor Delivery Support Officer

Video Editor Job Duties & Responsibilities
Manipulate and edit film pieces in way that is invisible to the audience.
Take a brief to grasp production team’s needs and specifications.
Review shooting script and raw material to create a shot decision list based on scene’s value and contribution to continuity.
Trim footage segments and put together the sequence of the film.
Input music, dialogues, graphics and effects.
Create rough and final cuts.
Ensure logical sequencing and smooth running.
Consult with stakeholders from production to post-production process.
Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency.
Qualifications for the Video Editor Job
Proven work experience as a video editor.
Solid experience with digital technology and editing software packages(Avid media composer,lightworks,
premiere, After effects and Final cut)
Demonstrable video editing ability with a strong portfolio.
Through Knowledge of timing, motivation and continuity.
Familiarity with special effects, 3D and composting.
Creative mind and storytelling skills
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October 24, 2024
Affiliate Officer PR Manager

Affiliate Officer Job Responsibilities

Manage a team of Affiliate partners(kols), ensuring campaigns are kept within budget and maximum ROI is achieved
Weekly and monthly report for CPS performance, observed with results.
Acquire new partners to grow the affiliate scheme
Work with Affiliate Executives to find the best solutions for affiliate partners
Analyze campaign activity to ensure affiliates deliver the best ROI
Manage the affiliate budget, including commission and budget spend
Train up a team of Affiliate Executives to ensure their knowledge is up to date and accurate
Oversee all affiliate campaigns
Deliver affiliate marketing reports to senior management
Initiate new campaign ideas, incentives and bonuses for the affiliate scheme
Develop the affiliate marketing strategy with the aim of recruiting new affiliate partners and delivering sales volume
Ensure timely and accurate invoicing by agencies and affiliates

Qualifications for the Affiliate Officer Job

An in-depth knowledge of the UK and international affiliates markets
A minimum of three years of experience in an affiliates role
Strong team management and partnership management skills
Strong written and verbal communication skills
Effective sales and negotiation skills
Driven and results-orientated
Effective reporting and presentation skills
Highly numerate
A good understanding of tracking technology
Bachelor’s degree
Ability to work to tight deadlines
Fluent in English (an additional language would be a bonus)
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October 24, 2024