Jobs Kenya

Website: Website http://www.kilimall.co.ke/

  • HR Officer

    HR Officer

    Responsibilities

    Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
    Manage all administrative functions including leave scheduling and time and attendance
    Manage investigations an all disciplinary and grievances in lin with the Kenyan Labour laws
    Develop and implement an induction and orientation program for all new employees
    Lead employee recreation and recognition progrms
    Payroll administration in a timely manner
    Maintain and update employee files and records from time to time
    Any other duty assigned from time to time.

    Qualifications

    Minimum of Bachelors Degree in Human Resource Management
    Minimum of 3 years experience as a HR Officer
    Member of the Institute of Human Resource Management
    Ability to work with minimum supervision
    Knowledge of Labour Laws and industrial Relations
    Good communication and listening skills

  • Entry Level After Sales Agent

    Entry Level After Sales Agent

    Location: Mlolongo
    Starting date: Immediately
    Salary: 25,000
    Responsibilities:

    Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely manner.
    Helping the customers to get the necessary support i.e. help them install, maintain, operate particular product and advise customers on after sales product policy application.
    Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
    Communicate and coordinate with internal departments
    Keeping track of all orders being returned and resend to customers.
    Ensure efficient and accurate logging of all after sales inquiries
    Take ownership of customers after sales complaints and follow problems through to resolution efficiently
    Constantly investigate and report after sales issues and options that will assist in service improvements.
    Any other duty assigned from time to time.

    Who Are You?
    Required Skills and Competencies:

    Bachelor degree in Business Administration or an equivalent
    1 year relevant work experience.
    Be a strong team player with excellent interpersonal skills
    Be able to work well and meet strict deadlines with minimum supervision
    Have a good working knowledge of MS Office applications with strong report writing skills
    Have excellent communication skills, both oral and written

  • Business Development Officer

    Business Development Officer

    Responsibilities

    Research the market for identifying new business opportunities.with potential suppliers and merchants
    Develop strong supplier/Merchants relationships in order to generate high volume of prospective online sellers.
    Perform market research to identify new opportunities and engage with potential merchants
    Tackle key issues between some suppliers and our company if there are any.
    Work closely with Kilimall’s operation team to source more suppliers effectively.
    Any other duty assigned from time to time.

    Qualifications

    Minimum of a Bachelor’s degree in Business Management related course or any other relevant course
    2 years relevant work experience.
    Versed knowledge in E-commerce Business
    Be a strong team player with excellent interpersonal skills
    Be able to work well and meet strict deadlines with minimum supervision
    Have a good working knowledge of MS Office applications with strong report writing skills
    Have excellent communication skills, both oral and written

  • HR Internship

    HR Internship

    Responsibilities

    Recruitment and Selection: Assist in shortlisting of CVs, Inviting candidates for interviews, preparing the interview packs and setting up the interview room, sending regrets to unsuccessful candidates
    Ensuring that employee files are up to date
    Support HR administrative tasks
    Any other duty assigned from time to time.

    Qualifications

    Minimum of Bachelor’s Degree in Human Resource Management
    6 months prior experience
    Ability to work with minimum supervision
    Ability to Multitask
    Good communication and listening skills
    A self-starter

  • Social Media Operator

    Social Media Operator

    Responsibilities

    Develop, implement and manage our social media strategy
    Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
    Set up and optimize company pages within each platform to increase the visibility of company’s social content
    Moderate all user-generated content in line with the moderation policy for each community
    Create editorial calendars and syndication schedules
    Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
    Measure the success of every social media campaign
    Stay up to date with the latest social media best practices and technologies
    Any other duty assigned from time to time.

    Qualifications
    Required skills and Competencies

    Bachelor’s degree in Journalism/Communication/Marketing,/PR or related field
    Proven written communication skills, and a passion for writing
    An interest in marketing, communications, social media
    Familiarity with key social media tools (e.g. Twitter, Instagram and Facebook)
    Excellent attention to detail and a high motivation to learn
    An ability to remain calm under pressure
    An ability to prioritize work and complete tasks with quick turnaround times with minimal supervision

  • Administrative Assistant

    Administrative Assistant

    Responsibilities:

    Assist in the monitoring and control of office supplies and stationery, and keeping up to date records
    Assist in the monitoring and control of warehouse/office necessities
    Book traveling arrangements and provide the other necessary service for the business
    Assist in ensuring that administrative payments are done in a timely manner
    Provide general support to the HR department
    Any other duty assigned from time to time.

    Who Are You?
    Required Skills and Competencies:

    Bachelor degree in Business Administration or an equivalent
    1 year relevant work experience.
    Be a strong team player with excellent interpersonal skills
    Be able to work well and meet strict deadlines with minimum supervision
    Have a good working knowledge of MS Office applications with strong report writing skills
    Have excellent communication skills, both oral and written

  • Kili-Agent Pick-Up Station Mgt Officer Security

    Kili-Agent Pick-Up Station Mgt Officer Security

    The position holder will be in charge of Kilimall Agent pick-up station development and Management, ensure the KPI for Kili-Agents are implement and keep improving them. Cooperate with the Kili-Agents and courier companies and monitor their performance closely.
    Responsibilities

    Establish the Pick-up Stations in various parts of Kenya within the company’s SOP.
    Manage the established and existing pick up station within the company SOP.
    Maintain excellent relationship with all Kilimall Agent-Pick-Up Stations at all times
    Daily reconciliation of the delivered big box verses the small box scan arrivals and customer order pickup
    Daily communication with the Kili-Agents on the big boxes being delivered and their contents in terms of order numbers as well as informing them the courier company delivering the big box.
    Manage Kilimall Agent Pick-Up Station returns by timely processing them physically and systematically.
    Hand over all returns to the after sale section timely and accordingly.
    Compile and check Kili-Agent’s monthly invoices and facilitate their timely payment from finance as well as any other relevant section of the company.
    Daily record and updating Kili-Agents (successful) deliveries i.e customer pick-ups and the pending collection per station.
    Counter check all Kili-Agent Submitted invoices.
    Monitor the performance of every Pick-up Kili-Agent Station and report accordingly to the immediate supervisor.
    Meet the KPI for the Pick-Up Stations.
    Report any abnormal issues to the Pick-Up station Management manager right away.
    Work closely with dispatch team to ensure that all Pick-Up station orders are timely processed for dispatch from our warehouse.
    Train Kili-Pick-Up Station Agents on the DMS order management/ processing and customer issue/inquiry management.
    Follow HR policy.

    Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.
    Qualifications

    Bachelor degree or above, in any related course. Public Relation, Journalism& Mass communication or logistics is preferred.
    Excellent MS office software skills.

    Experience

    1 year or more working experience in a similar position in a busy organization.
    Experience in an E-Commerce environment will be an added advantage.

    Behavioral Competencies

    Very strong personality and organizational skills.
    Excellent verbal and written communication skills.
    A good team player.
    High level of commitment to duty, and discipline.
    Demonstrable ability to put customer interests first.
    Strong focus on impact.
    Unquestionable level of integrity.
    Third Party management skills.

    go to method of application »

  • Financial Assistant

    Financial Assistant

    A financial assistant plays a crucial role in handling the day to day activities of the accounting and finance department. The role comprises a wide range of accounting duties and functions that need to be executed in an effective manner to support the smooth operation of the finance department. This job is mostly supportive in nature and it is responsible for carrying out the accounting duties accurately by applying various accounting principles.
    Key Responsibilities

    To process and oversee the work of financial transactions, accounts payable, accounts receivables, vouchers, etc., by thoroughly checking and correcting the accounting and other relevant financial records
    To provide support in preparing the financial reports in the accounting and finance system as per the instructions received from the seniors
    To maintain, update, and retrieve the financial information from the financial database and system
    To assist in the preparation of receipts and vouchers and their relevant formats, so that the financial details can be entered correctly in the accounting system
    To apply the basic accounting principles, knowledge, and techniques to analyse the variances, assist in production of journals, and perform routine accounting activities
    To perform accounting computations and calculations accurately, and try to identify if there are discrepancies, and if there are any errors, try to resolve them

    Essential Skills and Abilities
    The ideal candidate should have good administrative and clerical skills, and should be able to follow instructions as given. He/she should be a good team player and should be able to work on deadline driven situations. Superior proficiency in Word, Excel, and PowerPoint is essential as the candidate will need to handle huge data related to finance. The ideal candidate should be able to prioritize and organize your work to ensure that it is completely within the given time limit and have in depth knowledge of book keeping and accounting procedures along with high degree of concentration and an ability to identify accounting discrepancies.
    Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.
    Special Requirements: (Unique working conditions and circumstances, if applicable. For example, more than 30% travel required or working hours are in the evening)
    There is a possibility for this staff to take night shift in future
    Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
    Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)
    Job Qualifications:

    A higher diploma or a bachelor’s degree from an accredited university supported by knowledge in book keeping, accounting, or finance would be sufficient to be eligible for this post. You should have good math and computation skills to be able to make the calculations with good speed and accuracy.

    Experience:

    1-2 years working experience in a similar position preferably in an e-Commerce company.
    Behavioral Competencies:
    Very strong personality and organizational skills.
    Excellent verbal and written communication skills.
    A good team player.
    A good leader with people management and time management skills.
    High level of commitment to duty, and discipline.
    Demonstrable ability to put customer interests first.
    Strong focus on impact.
    Unquestionable level of integrity.

  • Merchant Acquisition Team Leader

    Merchant Acquisition Team Leader

    Reports to: Kenya Business Director
    Location: Mombasa Road
    Date of Creation / Review:
    High level Position Summary (Describe the basic purpose of the role; key areas of responsibility)
    Merchant Acquisition Team Leader is responsible for executing the rollout and maintenance of specialized support for Merchants that complement Kilimall Merchant Marketplace. This role involves working with Marketplace Product Managers to define support needs and processes, sourcing new merchants, providing stellar product service levels to Kilimall merchants, and ensuring a robust catalog of appealing Kilimall Marketplace products through varied merchant acquisition.
    Responsibilities

    General project management of Merchant Acquisition Support tasks and Kilimall Marketplace Systems activities required to assemble, train and deploy the Marketplace with a targeted number of Merchants/Products.
    Category Strategy and Ownership:
    Work on category planning and business strategy; drive best-in-class customer experience, maximize units sold and avg. price per unit sold through timely analysis and action.
    Technical project management: Automate and scale the category level growth via new selection, product listing quality and instock.
    Define opportunities to enhance our merchant experience and improve site merchandising, customer, and site experience.
    Merchant Management:
    Manage the Merchant Onboarding process, including creation of, enhancements to and tracking of process to identify and sign new seller partnerships.
    Ability to manage immediate response to “fire drills” necessitated by Merchants or internal teams.
    Respond to escalated merchant product phone calls and emails.
    Technical Project Management:
    Marketplace Merchant Support & Communications:
    Triage escalated product related emails to appropriate development resources as needed.
    Communicate with merchants on behalf of Kilimall regarding existing bugs and expected resolution times for fixes
    Develop and disseminate usable training materials regarding Kilimall Marketplace for use by all frontline staff (Merchant Support Process and Guidelines).
    Lead and manage merchant acquisition team in the best way possible.
    Merchant Analysis:
    Consolidating a weekly report on reasons for ticket escalations, patterns with any type of system or process failure affecting Merchants, and number of inquiries during on/off/peak hours.

    Special Requirements:
    The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, show strong ownership/commitment, have proven leadership experience in managing projects, and bring relevant insights in technology. They will be comfortable getting hands dirty to deliver a set of business and customer experience improvement results and bring innovative ideas to the table every day, in order to find better ways of accomplishing our Marketplace objectives.
    The successful Kilimall Merchant Acquisition Agent must have:

    Experience supporting Merchants within a Storefront/Marketplace environment.
    Prior experience sourcing Merchants into new online storefront/marketplaces.
    Extreme technical interest and capability
    Exceptional attention to detail, independent worker, extreme comfort in potentially stressful, ambiguous, fast changing environments
    Experience in consumer or small business-facing support
    Empathetic business tone with merchants using our Marketplace.
    Desire to see all issues to complete resolution and ownership of projects passed to you from management.
    Strong demonstrated problem solving and documentation skills; extremely clear and concise written and Verbal communication skills
    Strong drive to execute excellent, results-driven work regardless of initial challenges or blockers
    Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)

    Job Qualifications:

    A higher diploma or a bachelor’s degree from an accredited university in Sales and Marketing or any other relevant course
    2-3 years working experience in a similar position preferably in an e-Commerce company.

    Behavioral Competencies:

    Very strong personality and organizational skills.
    Excellent verbal and written communication skills.
    A good team player.
    A good leader with people management and time management skills.
    High level of commitment to duty, and discipline.
    Demonstrable ability to put customer interests first.
    Strong focus on impact.
    Unquestionable level of integrity.

  • Finance Assistant

    Finance Assistant

    A financial assistant plays a crucial role in handling the day to day activities of the accounting and finance department. The role comprises a wide range of accounting duties and functions that need to be executed in an effective manner to support the smooth operation of the finance department. This job is mostly supportive in nature and it is responsible for carrying out the accounting duties accurately by applying various accounting principles.
    Key Responsibilities

    To process and oversee the work of financial transactions, accounts payable, accounts receivables, vouchers, etc., by thoroughly checking and correcting the accounting and other relevant financial records
    To provide support in preparing the financial reports in the accounting and finance system as per the instructions received from the seniors
    To maintain, update, and retrieve the financial information from the financial database and system
    To assist in the preparation of receipts and vouchers and their relevant formats, so that the financial details can be entered correctly in the accounting system
    To apply the basic accounting principles, knowledge, and techniques to analyse the variances, assist in production of journals, and perform routine accounting activities
    To perform accounting computations and calculations accurately, and try to identify if there are discrepancies, and if there are any errors, try to resolve them

    Essential Skills and Abilities

    The ideal candidate should have good administrative and clerical skills, and should be able to follow instructions as given. He/she should be a good team player and should be able to work on deadline driven situations. Superior proficiency in Word, Excel, and PowerPoint is essential as the candidate will need to handle huge data related to finance. The ideal candidate should be able to prioritize and organize your work to ensure that it is completely within the given time limit and have in depth knowledge of book keeping and accounting procedures along with high degree of concentration and an ability to identify accounting discrepancies.
    Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.
    Special Requirements: (Unique working conditions and circumstances, if applicable. For example, more than 30% travel required or working hours are in the evening)

    There is a possibility for this staff to take night shift in future
    Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
    Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)
    Job Qualifications:

    A higher diploma or a bachelor’s degree from an accredited university supported by knowledge in book keeping, accounting, or finance would be sufficient to be eligible for this post. You should have good math and computation skills to be able to make the calculations with good speed and accuracy.
    1-2 years working experience in a similar position preferably in an e-Commerce company.

    Behavioral Competencies:

    Very strong personality and organizational skills.
    Excellent verbal and written communication skills.
    A good team player.
    A good leader with people management and time management skills.
    High level of commitment to duty, and discipline.
    Demonstrable ability to put customer interests first.
    Strong focus on impact.
    Unquestionable level of integrity.