Department: IT & RND
Reporting to IT & RND Manager
Responsibilities of the Usability Tester
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities.
earn about Kilimall Systems and Identify training needs and organize training interventions to meet quality standards.
Maintain product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing. Develop and manage quality assurance metrics for performance improvement of a teams.
Evaluate and test software programs to verify programs function according to user requirements.
Write, review, revise and verify quality standards and test procedures for program design and product evaluation.
Participate in review of standards, procedures, tools and process.
Prepare and develop test strategies and test pans.
Assist project readers in solving quality assurance issues.
Assist in disaster recovery testing.
Investigate customer complaints and non-conformance issues. Correct and compile statistical quality data.
Qualifications of the Tester and researcher:
Technical Capacity.
Communication Proficiency.
Collaboration.
Teamwork Orientation.
Project Management.
Time Management.
Required Skills:
Understanding of the SDC and Change Management processes.
Writing test cases for Mobile Native Apps.
Experience with Agie Methodologies.
Excellent PC skis with a strong working knowledge of associated applications and test case experience.
Strong mobile technology aptitude and test case experience.
3+ years’ experience panning, designing and executing test approaches and test cases for multiple application architectures using exploratory and scripted means to address test coverage expectations.
Proven understanding of a phases of testing – Proven experience with a range of testing techniques inducing: Component (Back Box), White Box, and Gray box testing, Risk Based, Exploratory Charters.
3+ years’ experience in both UI & web applications.
Experience with and strong understanding of web services & API testing and the technologies that support them.
1+ year experience in testing of mobile web or native applications for Android platforms.
2+ years working in an iterative or Agie project environment.
BS.c in Computer Science or any other relevant field relating to the job.
NB: The position has no supervisory responsibilities.
Key Performance Indicators:
Submit honest and reliable findings.
Maintain threshold of active defects.
Maintain a high number of defects fixed per day.
Make sure systems pass the requirements and test stage before release.
Reduce test time by 15% by the first quarter.
Reduce escaped defects by 20% by first quarter.
Provide new ideas for the systems in pace.
Website: Website http://www.kilimall.co.ke/
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Usability Tester Researcher
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Usability & Tester Research
Responsibilities for the Research job:
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities.
Learn about Kilimall Systems and Identify training needs and organize training interventions to meet quality standards.
Maintain product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing. Develop and manage quality assurance metrics for performance improvement of all teams.
Evaluate and test software programs to verify programs function according to user requirements.
Write, review, revise and verify quality standards and test procedures for program design and product evaluation.
Participate in review of standards, procedures, tools and process.
Prepare and develop test strategies and test plans.
Assist project leaders in solving quality assurance issues.
Assist in disaster recovery testing.
Investigate customer complaints and non-conformance issues. Collect and compile statistical quality data.
Qualifications for the Research job;
Technical Capacity.
Communication Proficiency.
Collaboration.
Teamwork Orientation.
Project Management.
Time Management.
Required Skills for the Research job:
Understanding of the SDLC and Change Management processes.
Writing test cases for Mobile Native Apps.
Experience with Agile Methodologies.
Excellent PC skills with a strong working knowledge of associated applications and test case experience.
Strong mobile technology aptitude and test case experience.
3+ years’ experience planning, designing and executing test approaches and test cases for multiple application architectures using exploratory and scripted means to address test coverage expectations.
Proven understanding of all phases of testing – Proven experience with a range of testing techniques including: Component (Black Box), White Box, and Gray box testing, Risk Based, Exploratory Charters.
3+ years’ experience in both UI & web applications.
Experience with and strong understanding of web services & API testing and the technologies that support them.
1+ year experience in testing of mobile web or native applications for Android platforms.
2+ years working in an iterative or agile project environment.
BS.c in Computer Science or any other relevant field relating to the job.
NB: The position has no supervisory responsibilities.
Key Performance Indicators; Submit honest and reliable findings.
Maintain threshold of active defects.
Maintain a high number of defects fixed per day.
Make sure systems pass the requirements and test stage before release.
Reduce test time by 15% by the first quarter.
Reduce escaped defects by 20% by first quarter.
Provide new ideas for the systems in place. -
Administrative Assistant
Preferred skills
Adaptable and ambitious individual with good problem solving and team working skills. Proven experience in handling operational support duties along with great ability to manage tier one duties.
Versatile and well organized administrative assistant with deep knowledge of making administrative and procedural decisions, with the aim of running an infallible office system.
High energy background in managing administrative duties in a fast-paced e-commerce environment. Tenacious and resourceful with a great talent for blending creativity and administrative abilities to achieve outstanding results.
Administrative assistant with high experience in a wide variety of office work. Reliable and methodical with exceptional ability to manage both staff and office issues by exercising tact and good sense.
An accomplished and results-oriented individual with a strong aptitude for organization and office administration. Committed to the highest levels of professional excellence by virtue of hands-on administrative and operational experience.
Highly analytic thinker with demonstrated talent for planning, initializing and implementing operational procedures and streamlining complex work procedures. Computer literate with extensive proficiency in a wide variety of applications.
Professionally trained administrative assistant with a broad range of skills in office administration, operations and clerical work. Proven ability to handle crises situations with delicacy by employing perception and situational discernment.
Requirements for Admin Assistant Job
4-5 working years of experience in the same capacity preferably in an e-commerce environment.
Excellent communication skills
Ability to speak Mandarin (Chinese).
Preferred academic qualification
Degree in business administration
Diploma in procurement related course will be an added advantage. -
Kili-Agent Pick-Up Station Mgt Officer Security
The position holder will be in charge of Kilimall Agent pick-up station development and Management, ensure the KPI for Kili-Agents are implement and keep improving them. Cooperate with the Kili-Agents and courier companies and monitor their performance closely.
ResponsibilitiesEstablish the Pick-up Stations in various parts of Kenya within the company’s SOP.
Manage the established and existing pick up station within the company SOP.
Maintain excellent relationship with all Kilimall Agent-Pick-Up Stations at all times
Daily reconciliation of the delivered big box verses the small box scan arrivals and customer order pickup
Daily communication with the Kili-Agents on the big boxes being delivered and their contents in terms of order numbers as well as informing them the courier company delivering the big box.
Manage Kilimall Agent Pick-Up Station returns by timely processing them physically and systematically.
Hand over all returns to the after sale section timely and accordingly.
Compile and check Kili-Agent’s monthly invoices and facilitate their timely payment from finance as well as any other relevant section of the company.
Daily record and updating Kili-Agents (successful) deliveries i.e customer pick-ups and the pending collection per station.
Counter check all Kili-Agent Submitted invoices.
Monitor the performance of every Pick-up Kili-Agent Station and report accordingly to the immediate supervisor.
Meet the KPI for the Pick-Up Stations.
Report any abnormal issues to the Pick-Up station Management manager right away.
Work closely with dispatch team to ensure that all Pick-Up station orders are timely processed for dispatch from our warehouse.
Train Kili-Pick-Up Station Agents on the DMS order management/ processing and customer issue/inquiry management.
Follow HR policy.Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.
QualificationsBachelor degree or above, in any related course. Public Relation, Journalism& Mass communication or logistics is preferred.
Excellent MS office software skills.Experience
1 year or more working experience in a similar position in a busy organization.
Experience in an E-Commerce environment will be an added advantage.Behavioral Competencies
Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity.
Third Party management skills.go to method of application »
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Financial Assistant
A financial assistant plays a crucial role in handling the day to day activities of the accounting and finance department. The role comprises a wide range of accounting duties and functions that need to be executed in an effective manner to support the smooth operation of the finance department. This job is mostly supportive in nature and it is responsible for carrying out the accounting duties accurately by applying various accounting principles.
Key ResponsibilitiesTo process and oversee the work of financial transactions, accounts payable, accounts receivables, vouchers, etc., by thoroughly checking and correcting the accounting and other relevant financial records
To provide support in preparing the financial reports in the accounting and finance system as per the instructions received from the seniors
To maintain, update, and retrieve the financial information from the financial database and system
To assist in the preparation of receipts and vouchers and their relevant formats, so that the financial details can be entered correctly in the accounting system
To apply the basic accounting principles, knowledge, and techniques to analyse the variances, assist in production of journals, and perform routine accounting activities
To perform accounting computations and calculations accurately, and try to identify if there are discrepancies, and if there are any errors, try to resolve themEssential Skills and Abilities
The ideal candidate should have good administrative and clerical skills, and should be able to follow instructions as given. He/she should be a good team player and should be able to work on deadline driven situations. Superior proficiency in Word, Excel, and PowerPoint is essential as the candidate will need to handle huge data related to finance. The ideal candidate should be able to prioritize and organize your work to ensure that it is completely within the given time limit and have in depth knowledge of book keeping and accounting procedures along with high degree of concentration and an ability to identify accounting discrepancies.
Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.
Special Requirements: (Unique working conditions and circumstances, if applicable. For example, more than 30% travel required or working hours are in the evening)
There is a possibility for this staff to take night shift in future
Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)
Job Qualifications:A higher diploma or a bachelor’s degree from an accredited university supported by knowledge in book keeping, accounting, or finance would be sufficient to be eligible for this post. You should have good math and computation skills to be able to make the calculations with good speed and accuracy.
Experience:
1-2 years working experience in a similar position preferably in an e-Commerce company.
Behavioral Competencies:
Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity. -
Merchant Acquisition Team Leader
Reports to: Kenya Business Director
Location: Mombasa Road
Date of Creation / Review:
High level Position Summary (Describe the basic purpose of the role; key areas of responsibility)
Merchant Acquisition Team Leader is responsible for executing the rollout and maintenance of specialized support for Merchants that complement Kilimall Merchant Marketplace. This role involves working with Marketplace Product Managers to define support needs and processes, sourcing new merchants, providing stellar product service levels to Kilimall merchants, and ensuring a robust catalog of appealing Kilimall Marketplace products through varied merchant acquisition.
ResponsibilitiesGeneral project management of Merchant Acquisition Support tasks and Kilimall Marketplace Systems activities required to assemble, train and deploy the Marketplace with a targeted number of Merchants/Products.
Category Strategy and Ownership:
Work on category planning and business strategy; drive best-in-class customer experience, maximize units sold and avg. price per unit sold through timely analysis and action.
Technical project management: Automate and scale the category level growth via new selection, product listing quality and instock.
Define opportunities to enhance our merchant experience and improve site merchandising, customer, and site experience.
Merchant Management:
Manage the Merchant Onboarding process, including creation of, enhancements to and tracking of process to identify and sign new seller partnerships.
Ability to manage immediate response to “fire drills” necessitated by Merchants or internal teams.
Respond to escalated merchant product phone calls and emails.
Technical Project Management:
Marketplace Merchant Support & Communications:
Triage escalated product related emails to appropriate development resources as needed.
Communicate with merchants on behalf of Kilimall regarding existing bugs and expected resolution times for fixes
Develop and disseminate usable training materials regarding Kilimall Marketplace for use by all frontline staff (Merchant Support Process and Guidelines).
Lead and manage merchant acquisition team in the best way possible.
Merchant Analysis:
Consolidating a weekly report on reasons for ticket escalations, patterns with any type of system or process failure affecting Merchants, and number of inquiries during on/off/peak hours.Special Requirements:
The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, show strong ownership/commitment, have proven leadership experience in managing projects, and bring relevant insights in technology. They will be comfortable getting hands dirty to deliver a set of business and customer experience improvement results and bring innovative ideas to the table every day, in order to find better ways of accomplishing our Marketplace objectives.
The successful Kilimall Merchant Acquisition Agent must have:Experience supporting Merchants within a Storefront/Marketplace environment.
Prior experience sourcing Merchants into new online storefront/marketplaces.
Extreme technical interest and capability
Exceptional attention to detail, independent worker, extreme comfort in potentially stressful, ambiguous, fast changing environments
Experience in consumer or small business-facing support
Empathetic business tone with merchants using our Marketplace.
Desire to see all issues to complete resolution and ownership of projects passed to you from management.
Strong demonstrated problem solving and documentation skills; extremely clear and concise written and Verbal communication skills
Strong drive to execute excellent, results-driven work regardless of initial challenges or blockers
Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)Job Qualifications:
A higher diploma or a bachelor’s degree from an accredited university in Sales and Marketing or any other relevant course
2-3 years working experience in a similar position preferably in an e-Commerce company.Behavioral Competencies:
Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity. -
Finance Assistant
A financial assistant plays a crucial role in handling the day to day activities of the accounting and finance department. The role comprises a wide range of accounting duties and functions that need to be executed in an effective manner to support the smooth operation of the finance department. This job is mostly supportive in nature and it is responsible for carrying out the accounting duties accurately by applying various accounting principles.
Key ResponsibilitiesTo process and oversee the work of financial transactions, accounts payable, accounts receivables, vouchers, etc., by thoroughly checking and correcting the accounting and other relevant financial records
To provide support in preparing the financial reports in the accounting and finance system as per the instructions received from the seniors
To maintain, update, and retrieve the financial information from the financial database and system
To assist in the preparation of receipts and vouchers and their relevant formats, so that the financial details can be entered correctly in the accounting system
To apply the basic accounting principles, knowledge, and techniques to analyse the variances, assist in production of journals, and perform routine accounting activities
To perform accounting computations and calculations accurately, and try to identify if there are discrepancies, and if there are any errors, try to resolve themEssential Skills and Abilities
The ideal candidate should have good administrative and clerical skills, and should be able to follow instructions as given. He/she should be a good team player and should be able to work on deadline driven situations. Superior proficiency in Word, Excel, and PowerPoint is essential as the candidate will need to handle huge data related to finance. The ideal candidate should be able to prioritize and organize your work to ensure that it is completely within the given time limit and have in depth knowledge of book keeping and accounting procedures along with high degree of concentration and an ability to identify accounting discrepancies.
Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.
Special Requirements: (Unique working conditions and circumstances, if applicable. For example, more than 30% travel required or working hours are in the evening)There is a possibility for this staff to take night shift in future
Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)
Job Qualifications:A higher diploma or a bachelor’s degree from an accredited university supported by knowledge in book keeping, accounting, or finance would be sufficient to be eligible for this post. You should have good math and computation skills to be able to make the calculations with good speed and accuracy.
1-2 years working experience in a similar position preferably in an e-Commerce company.Behavioral Competencies:
Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity. -
Photographer Merchant Acquisition Agent House Help Nanny Sales Agent Customer Service Agent Finance Assistant Content Editor
Department/Function:Operations
Reports to:Business Director
Location:Mombasa Road Athi River Athi55 Management
High level Position Summary (Describe the basic purpose of the role; key areas of responsibility)
Writer will communicate with leadership, clients, and potential interview sources. Must follow company editorial style guide. Excellent writing, spelling, and understanding of grammar are essential to the role.
Key Responsibilities
Based on the needs of the project, the photographer will take pictures of people, settings, events and objects. They will use their artistic and technical skills to create images the clients will love. The photographer will design settings, using props and backgrounds to create compositions based on the client’s request. In addition to taking high-quality images, the photographer will also maintain all camera equipment, including lights, lenses and tripods. After pictures are complete, the photographer will resize, edit, airbrush and otherwise enhance images using Photoshop or other photo editing software. They will then work with the client to determine the best package and presentation of their photos.
Photographer responsibilitiesSelect and assemble proper equipment, and choose settings and props based on client’s wishes and theme of the photo shoot.
Properly light subjects using artificial or natural lighting and using flashes and reflectors where necessary.
Determine desired images and compositions and choose equipment, props, settings and lighting to achieve desired results.
Retouch, resize and enhance images as needed using Photoshop or other photography software.Qualifications And Skills
Ability to use different types of photographic equipment and photography software.
Understanding of artificial and natural lighting and how it affects different settings, shapes and skin tones.
Good communication and people skills, with the ability to discuss complex artistic concepts in easy-to-understand terms.
A keen eye for detail and a well-developed artistic and creative aesthetic
Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.Special Requirements:
Graphic and design skills are a must
Photography Proficiency is key to this role
Able to multitask, prioritize, and manage time efficiently
Self-motivated and self-directedNote: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.
Knowledge, Experience, and Skills RequiredAbility to work independently or as an active member of a team
Good interpersonal skills and communication with all levels of management
Able to work in a fast-paced environment
Strict adherence to company policies and style
Extensive knowledge of the company, brand, and product preferred
Ideal candidate will have a positive attitude and be a problem-solverQualifications:
Diploma; Bachelor’s degree in Photography, Graphics & Design, or related field preferred
Specialization in design and photo shooting for online selling or e-commerce platform is an added advantage
One to two years’ experienceBehavioral Competencies:
Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
A good leader with people management and time management skills.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity.go to method of application »