Responsibilities for the Customer Service Team Leader Job
To manage the inbound team
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Qualifications for the Customer Service Job
College diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes
Key Competencies
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience
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Website: Website http://www.kilimall.co.ke/
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Customer Service Inbound Team Leader Customer Service Outbound Team Leader
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Security Guard
Responsibilities for the Security Guard Jobs
Protect company’s property and staff by maintaining a safe and secure environment
Observe for signs of crime or disorder and investigate disturbances
Act lawfully in direct defense of life or property
Apprehend criminals and evict violators
Take accurate notes of unusual occurrences
Report in detail any suspicious incidents
Patrol randomly or regularly building and perimeter
Monitor and control access at building entrances and vehicle gates
Watch alarm systems or video cameras and operate detecting/emergency equipment
Perform first aid or CPR
Requirements for the Security Guard Jobs
Proven work experience as a security guard or relevant position
Sound training with diploma in the same discipline will be an added advantage
Ability to operate detecting systems and emergency equipment
Excellent knowledge of public safety and security procedures/protocols
Surveillance skills and detail orientation
Integrity and professionalism
High school Certificate
Successful candidates will be posted at our warehouse located in Athi River (ATHI 55 Go downs) directly opposite Sabaki stage (Total Petrol Station) -
Vendor Relationship Manager
Scope of the Job
A vendor relationship manager will be responsible for building and managing relationships with companies that supply products and services to Kilimall International Limited’s website. He/ She will work to ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time. The vendor relationship manager will do His/ Her job correctly, to contribute to the efficiency, productivity and success of the company.
Admirable skills
Good interpersonal skills are essential for this job. Applicants for this position must be able to negotiate and collaborate with vendors at many different levels. This requires good presentation and communication skills to ensure vendors understand their contractual requirements. As a Vendor relationship manager, you will also need good analytical qualities to monitor and review vendors’ financial and operational performances. In addition the successful applicant must be a good team player, working closely with colleagues in Supply, quality, Warehouse and logistics to understand and meet their requirements and expectations of vendor performance.
Qualifications for the Vendor Relationship Manager Job
Executives working in the related field of supply chain management are advised to apply for this position.
Hold a bachelor’s degree in the following line of profession; finance, statistics, economics and purchasing.
To become our vendor relationship manager, you need extensive experience in vendor management and the related skills of budget control, performance analysis and contract management. You must have deep knowledge of vendor performance metrics and be capable of using vendor management software.
Minimum of three working years in the same or related capacity.
Vendor Induction
As Vendor relationship manager you will evaluate potential suppliers using criteria such as industry experience, capacity, quality standards and financial stability. You will explain the company’s expectations and standards and negotiate contract terms with vendors. You will as well develop induction programs and provide training to familiarize new vendors with the company’s business processes and quality systems.
Performance Management
Performance management is an important responsibility of our vendor relationship manager. You will monitor factors such as delivery reliability, quality and accuracy of estimates and invoices.
Using vendor management software, you will track and analyze vendor performance and generate reports for colleagues in Supply, Warehouse and logistics Department.
The successful candidate should have excellent management skills to enable him/ her identify and manage risks. If vendors fail to reach their contractual requirements, you can pose a risk of disruption to the company’s business operations.
Vendor Communication
Vendor relationship manager will act as the interface between suppliers and the company. You will keep vendors informed on developments in the organization or changes in market conditions that might affect demand for vendors’ products or services. You may involve vendors in production planning sessions so that vendors can integrate their own production schedules with the organization’s requirements, improving efficiency and reducing the risk of excess capacity or supply shortages.
Compensation and Benefits will be negotiable and commensurate with experience and demonstrated value. Kilimall International Ltd is an equal opportunity employer and qualified candidates with disabilities are encouraged to apply -
Digital Marketing Manager
As the Digital Marketing Manager you’ll have a vital position within the marketing team. You will directly manage the strategic marketing objectives and campaigns across the company This is a B2B/B2C marketing position and you will be responsible for the creation of the sales and marketing materials and collateral – both onsite& offsite. Your imaginative campaigns will help grow awareness of the brand and position the company as an industry expert.
Your job will be rewarding, exciting and challenging. Your day to day work within a leading Kilimall’s marketing team will mean you’ll be an integral part of the company’s international expansion – helping to increase its market share and brand awareness in existing and new countries. Third party engagement and business development will be party of the job. On top of creating and coordinating creative and effective marketing campaigns you’ll be tracking the results to see what is working and what can be improved.
Job Description
This role plays a key part in value proposition development, management and the implementation of large-scale projects.
The role requires the development of the Direct to Consumer Strategy (Mass and Millennial Customers) while managing the key profit drivers.
Product marketing and merchandising skill will be a plus.
The successful candidate will assess customer needs to inform and develop propositions / offers to be implemented to drive customer acquisition.
Successful candidate will work closely with key stakeholders, and other key business areas across us to ensure the successful execution and delivery of value propositions.
Digital Marketing Manager Job Duties & Responsibilities
Develop and implement strategic initiative to drive mass market and millennial customers acquisitions
Supervise SEO, EMD, SMS for weekly campaign.
Responsible for UV, PV, CVR, customer, revenue, brand equity, affinity and preference growth to meet business target
Implement tactical regional initiatives that would enhance market penetration
Grow the strategy for promotional campaigns to acquire new customers and to stimulate usage among existing customers
Develop and implement tactical regional initiatives that would enhance market penetration
Deliver initiatives for market penetration and market share acquisition for kilimall
Define and implement a value based management strategy to improve high value retention and enhance customer loyalty
Identify new opportunities for GMV stream expansion and growth in market share and value
Monitor and evaluate the marketing activities and initiatives
Initiate, assess and manage sponsorship properties within the target segments that grows brand affinity and can be leveraged for acquisition, retention and usage growth
Initiate and supervise the development and execution of Marketing plan to meet set targets and overall company’s objectives
Cross functional duties with the internal units and external agencies on Marketing Communications, Digital Marketing, Media planning, Brand and
Experiential Marketing
Qualifications for the Digital Marketing Manager Job
A natural problem solver and be able to overcome challenges
You’ll have enthusiasm, lots of ideas and a positive approach to your work and to that of the team
Ideally, with at least five (5) years’ marketing experience, who is confident and proactive
To make the shortlist, you’ll need to show that you have experience of developing marketing plans in different countries and territories
You’ll have excellent time and project management skills with the desire to see projects through from concept to delivery
This is a fast paced role and you’ll need to keep a calm head and be a natural at adapting to changing circumstances and ideas
As you’ll be liaising with different departments, you’ll be a born communicator – making sure your voice is heard and your message is clear
You’ll be a fast learner who can analyze what marketing ideas and strategies have worked well and what could be improved on
A degree or relevant experience in marketing, communications or project management would be preferable.
On a technical note, your skills will include the likes of Adobe Creative Software, CMS as well as an understanding of CRM systems. Experience in e-commerce
businesses/ online platforms will be an added advantage -
Social Media Specialist
Job Brief
We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users. The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.
Responsibilities of the Social Media Specialist
Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
Set up and optimize company pages within each platform to increase the visibility of company’s social content
Moderate all user-generated content in line with the moderation policy for each community
Create editorial calendars and syndication schedules
Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
Requirements of the Social Media Specialist
Proven working experience in social media or related field at least three years
Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
Demonstrable social networking experience and social analytics tools knowledge
Adequate knowledge of web design, web development, CRO and SEO
Knowledge of online marketing and good understanding of major marketing channels
Positive attitude, detail and customer oriented with good multitasking and organisational ability
Fluency in English
BS in Communications, Marketing, Business, New Media or Public Relations -
Inbound Officer Fashion Category Manager Electronics Category Manager Home & Living category Manager
Position Summary:Accurate physical receiving of materials/product in order to maintain integrity of inventory control, and insures delivery of materials/product to the proper destination.
Inbound Officer Job Responsibilities
Schedules all inbound deliveries; ensures purchase order number is on all paperwork.
Receives product deliveries.
Records and checks quantity and quality of good received.
Inspect, accept, or reject inbound shipments.
Communicates and coordinates with appropriate buyer for product returns/repair.
Properly inputs received and returned products into computer system and forwards proper documentation to accounts payable.
Delivers product to appropriate personnel – insures all pathways are kept clear.
Assists in other departments as needed.
Performs other duties as assigned to meet business needs.
Establishes and maintains effective working relationships with other employees, supervisors and managers.
Maintains safe work environment according to all department procedures, federal and state regulations
Wears personal protective Equipment as necessary for the job.
Communication
Understands and adheres to organizational and department policy and procedures.
Conducts himself/herself in a professional manner at all times
Maintains job-related confidentiality.
Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor/HR as needed.
Participates actively in department team and all-staff meetings.
Communicates respectfully at all times.
Ability to communicate effectively verbally and in writing.
Operates with a sense of teamwork.
Qualifications for the Inbound Officer Job
Degree in Procurement& Logistics equivalent and 3 years of responsible experience in warehouse.
Proficient in standard logistics software
Working knowledge of computerized inventory control system. Working knowledge in MS Word, Excel or similar computer software systems.
Ability to accurately complete arithmetic computations to sufficiently perform duties of the job.
Essential Functions
Attendance at work and punctuality is an essential function of this position.
Ability to lift up to 10kgs
Basic math skills
Ability to communicate effectively with vendors in English
Required frequently: standing, walking kneeling, squatting, bending reaching, and work in hot or cold temperatures.
Ability to read and interpret documents such as invoices and department manuals
Note: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.
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Black Friday Workers
Requirements for the Black Friday Worker Job
Willing to undertake training
Willing to submit to a background check and drug screen
Willing to abide to company’s employee rules and regulation
Willing to read and sign company’s code of conduct
High level of integrity
Good work ethics
Able to stand for long periods of time
Available for a period of two weeks (21st -30th November, 2016)
Diploma in Procurement, Supply, Logistics, Business Management, Business Administration Human Resource or any other related field.
Degree and Black Fridays’ previous experience will added advantage
Essential Functions
Attendance at work and punctuality is an essential function of this position.
Ability to lift up to 10kgs
Ability to communicate effectively with stakeholders
Required frequently: standing, walking kneeling, squatting, bending reaching, and work in hot or cold temperatures.
Ability to read and interpret documents
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change -
Marketing Manager
Marketing Manager Job Core Roles
As the International Marketing Manager you’ll have a vital position within the marketing team. You will directly manage the strategic marketing objectives and campaigns across the company.
This is a B2B marketing position and you will be responsible for the creation of the sales and marketing materials and collateral – both print and online. Your imaginative campaigns will help grow awareness of the brand and position the company as an industry expert.
Your job will be rewarding, exciting and challenging. Your day to day work within a leading Kilimall International Limited will mean you’ll be an integral part of the company’s international expansion – helping to increase its market share and brand awareness in existing and new countries.
On top of creating and coordinating creative and effective marketing campaigns you’ll be tracking the results to see what is working and what can be improved.
Qualifications for the Marketing Manager Job
A natural problem solver and be able to overcome challenges. You’ll have enthusiasm, lots of ideas and a positive approach to your work and to that of the team.
Ideally, with at least five (5) years’ marketing experience, who is confident and proactive.
To make the shortlist, you’ll need to show that you have experience of developing marketing plans in different countries and territories. You’ll have excellent time and project management skills with the desire to see projects through from concept to delivery.
This is a fast paced role and you’ll need to keep a calm head and be a natural at adapting to changing circumstances and ideas.
As you’ll be liaising with different departments, you’ll be a born communicator – making sure your voice is heard and your message is clear. You’ll be a fast learner who can analyze what marketing ideas and strategies have worked well and what could be improved on.
A degree or relevant experience in marketing, communications or project management would be preferable. On a technical note, your skills will include the likes of Adobe Creative Software, CMS as well as an understanding of CRM systems.
Experience in e-commerce businesses/ online platforms will be an added advantage. -
Marketing Intern Logistics Manager Quality Assurance Team Leader Capacity & Data Analyst Team Manager
Job brief
We are looking for two enthusiastic offline and online marketing interns to join our marketing department and provide creative ideas to help achieve our goals. They will have administrative duties in developing and implementing marketing strategies.As a marketing interns, they will collaborate with our marketing and advertising team in all stages of marketing campaigns.
Their insightful contribution will help develop, expand and maintain our marketing channels.This internship will help you acquire marketing skills and provide you with knowledge of various marketing strategies. Ultimately, you will gain broad experience in marketing and should be prepared to enter any fast paced work environment.
Marketing Intern Job Duties and Responsibilities
Collect quantitative and qualitative data from marketing campaigns
Perform market analysis and research on competition
Support the marketing team in daily administrative tasks
Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web)
Prepare promotional presentations
Help distribute marketing materials
Manage and update merchants’ accounts
For Offline Marketing Intern, He/she will perform the following duties
Link the company with campuses
Identify and register students interested in doing business with the company
Organize trainings for university students
Help organize marketing events
Requirements for the Marketing Intern Job
Strong desire to learn along with professional drive
Solid understanding of different marketing techniques
Excellent verbal and written communication skills
Excellent knowledge of MS Office
Familiarity with marketing computer software and online applications (e.g. online analytics and Google AdWords)
Passion for the marketing industry and its best practices
B.A (Marketing Option)
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Human Resource Manager
Human Resource Manager Job Requirements
Knowledge and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development.
Better than average written and spoken communication skills.
Outstanding interpersonal relationship building and employee coaching skills.
Demonstrated ability to lead and develop HR department staff members.
Demonstrated ability to serve as a knowledgeable resource to the executive management team that provides overall company leadership and direction.
Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Human Resources Information Systems (HRIS).
General knowledge of various employment laws and practices and experience working with a corporate employment law attorney.
Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes.
Evidence of the ability to practice and coach organization managers in the practice of a high level of confidentiality.
Excellent organizational management skills.
Employee Compensation
Establishes the company wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.
Leads competitive market research to establish pay practices and pay bands that help to recruit and retain superior staff.
Monitors all pay practices and systems for effectiveness and cost containment.
Leads participation in at least one salary survey per year.
Monitors best practices in compensation and benefits through research and up-to-date information on available products.
Employee Benefits
With the assistance of the CFO, obtains cost effective, employee serving benefits; monitors national benefits environment for options and cost savings.
Leads the development of benefit orientations and other benefits training for employees and their families.
Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.
Law
Leads company compliance with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), and so forth. Maintains minimal company exposure to lawsuits.
Directs the preparation of information requested or required for compliance with laws. Approves all information submitted. Serves as the primary contact with the company employment law attorney and outside government agencies.
Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.
Minimizes risk.
Organization Development
Designs, directs and manages a company-wide process of organization development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management.
Manages employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, and Intranet use.
Manages a process of organizational planning that evaluates company structure, job design, and personnel forecasting throughout the company. Evaluates plans and changes to plans. Makes recommendations to executive management.
Identifies and monitors the organization’s culture so that it supports the attainment of the company’s goals and promotes employee satisfaction.
Participates in a process of organization development that plans, communicates, and integrates the results of strategic planning throughout the organization.
Manages the company-wide committees including the wellness, training, environmental health and safety, activity, and culture and communications committees.
Keeps the CEO and the executive team informed of significant problems that jeopardize the achievement of company goals and those that are not being addressed adequately at the line management level.
The Human Resources Manager assumes other responsibilities as assigned by the MD and CEO.
Education and Experience Required for Human Resources Manager Job
Minimum of a Masters Degree or equivalent in Human Resources, Business, or Organization Development.
A minimum of ten years of progressive leadership experience in Human Resources positions.
Applicants must be members of IHRM
Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations, preferred.
Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement, preferred.
Possess ongoing affiliations with leaders in successful companies and organizations that practice effective Human Resources Management.
Experience in information technology/ e-commerce firms will be an added advantage.