Website: Website http://www.imbank.com
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Contact Centre Officer
JOB PURPOSE Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a…
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Branch Manager – Dunga/Ruaraka Branch
Purpose The role is responsible for effectively growing the portfolio by working on strategies to acquire new customers, retain and expand through cross selling the relationship with existing customers. Performance indicators include growth in loan assets, total deposits, Total Net Revenue, CASA, Management of asset quality, New to Bank revenue, nil operational loses and enhanced…
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Associate, Customer Service Associate, Teller Branch Operations Manager-Kisumu & Embu Branches Associate-Cash Office Branch Manager – Embu Branch
Purpose The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention Primary Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications. Preparing audit confirmations, certificate…
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Manager, Card Management Systems Way4 Senior Engineer, Card Management Systems
Job Purpose This is a subject matter expert (SME), specialized in distinct areas of card system application, database and intermediary systems. Responsible for the development of card systems, ensures integrations with other systems work seamlessly and fulfils expectations of Application users and customers. Jointly with Vendors, the role does systems upgrade, implements regulatory mandates, does…
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Scrum Master
KEY RESPONSIBILITIES: Sprint planning, scheduling, forecasting and reporting (including burn down and risk escalation) Ability to coach the team on Agile values and principles understanding their role within the team but work collaboratively with shared goals at the heart of all work. Support the team so that a safe to fail environment is created and collectively…
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Cash Officer – Village Market
Purpose: The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition…
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Associate, Customer Service Associate, Teller Branch Operations Manager-Kisumu & Embu Branches Associate-Cash Office Branch Manager – Embu Branch
Purpose The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention Primary Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications. Preparing audit confirmations, certificate…
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Manager, Card Management Systems Way4 Senior Engineer, Card Management Systems
Job Purpose This is a subject matter expert (SME), specialized in distinct areas of card system application, database and intermediary systems. Responsible for the development of card systems, ensures integrations with other systems work seamlessly and fulfils expectations of Application users and customers. Jointly with Vendors, the role does systems upgrade, implements regulatory mandates, does…
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Cash Officer – Village Market
Purpose: The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition…
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Officer – Centralized Reconciliation Head, Financial Institutions
Purpose The incumbent will report to The Assistant Manager Central Reconciliation and will be responsible for reconciling assigned Bank general ledgers to enable accountability of general ledger balances, decision making, transaction error correction, fraud detection, and giving comfort to the bank that the general ledger balances are free of misstatement. Primary Responsibilities Daily reconciliation of…