Website: Website http://www.imbank.com

  • Manager – Credit & Environmental Social Risk Management

    Manager – Credit & Environmental Social Risk Management

    Job description
    REF: MCESRM/11/2017 –MANAGER-CREDIT & ENVIRONMENTAL SOCIAL RISK MANAGEMENT
    JOB SUMMARY:
    The incumbent will be responsible for the independent review and the continual monitoring of the risk management processes used by lines of business across the bank, within specialty lending units, Credit and Environment and Social Risk Management. Duties will include: risk assessments, critical evaluation of the quality of credit/social risk management, constructive challenge of weak or ineffective practices and sharing best practices in order to effect change. The role holder will assist in the development of methodologies/ models/ processes for measurement of Credit/Social Risk, Credit Portfolio Management Tools & Reporting across the Group. He/she will also assist in group wide enhancement and review of all Credit Policies in order to ensure that these reflect the best practice and regulate the risk assets of the group as directed by the Board.
    KEY RESPONSIBILITIES:
    The role will report to the Chief Risk Officer and will be responsible for:

    Maintaining the loan portfolio rating in line with the bank’s Board approved risk appetite
    Advising the Credit Department on bank’s selection, underwriting, operations and concentration risks in line with the bank’s risk appetite.
    Driving high-level credit capacity building among lenders and management/board-level approvers
    Maintaining the bank-wide credit culture at maximum quality levels.
    Managing the bank’s Environmental and Social Risk Management aspect
    Credit Policy Design & Update
    Liaising with Credit team to develop and maintain a comprehensive (Corporate & Business, Personal and Affluent) Credit Risk Policy and Procedures Manual
    Updating Credit Policy additions by the Credit Risk Management Committees of the Management and Board
    Performing Credit Risk Stress Testing and researching and offering recommendations to the bank.
    Credit Policy Acculturation
    Bank-wide Acculturation on Credit Policy at all levels
    Identifying culture gaps for input into acculturation initiatives in liaison with Credit department.
    Utilization and maintenance of a Credit Policy Web Portal and such other initiatives to ensure ready access to the bank’s Credit Policy and other related information.
    Bank-Wide-Credit Skills Developmen
    Constantly liaising with other business units and Credit Assessment Unit to identify Credit Risk knowledge gaps.
    Liaising with Credit team to institutionalize a credit school at Basic, Intermediate and advance level.
    Liaising with credit team to design Induction-level, Intermediate level, Senior and Board-level Training Programs to ensure the optimization of bank-wide Credit Skills across all loan-interfacing executives
    Credit Research
    Evaluation and rating of the bank’s target industries towards recommending to the Credit Risk Management Committee of the management and board, their continued maintenance within its target market.
    Evaluation of new industries towards same objective.
    Providing Committee-approved Industries and ratings results to the Credit Assessment Unit for inclusion in their Non-Financial risk assessment and rating.
    Providing Committee-approved Industries to the Credit Policy Unit for inclusion in the Credit Policy
    Validation of Industry analysis which have already been effected by external ratings firm.
    Industry analysis which is to be reviewed at least bi-annually.
    Back-testing of previous years’ industry ratings against loan quality.
    Annual Validation of Industry ratings Model
    Environment And Social Risk Management
    Understanding and analyzing Environment &Social risks inherent in credit applications for a range of industry sectors in relation to transactions and the wider business and commercial context.
    Assessing legal, operational, credit and reputational risks associated with high and medium risk projects and advise senior managers accordingly.
    Delivering solutions to mitigate risks for the institution and their clients.
    Ensuring that relevant due-diligence with deal teams and clients is undertaken including selecting and managing technical consultants
    Ensuring that corrective action identified is prioritized and implemented
    Delivering training courses to increase awareness and best practice regarding ESMS issues.
    Take an active part in the institution’s input into relevant working groups etc in relation to Equator Principles and associated initiatives
    Planning for the implementation of Environmental Social Risk Management System (ESMS)

    QUALIFICATIONS AND COMPETENCIES

    Masters of Business Administration degree in Finance or a related field will be an added advantage; and
    Bachelor’s degree in Actuarial Science, Finance, Statistics or its equivalent from a recognized institution.
    CPA (K), ACCA, CIA, or Financial Risk certification; and
    Member of Institute of Certified Public Accountants (ICPAK).
    Training in Credit Risk Management from a reputable institution
    Training in Corporate and Retail (Personal/Business/Affluent) Credit Course from a reputable institution.
    Must have a minimum of 5 years’ experience as a Relationship Manager
    At least 5 year’s relevant experience in Banking and Financial Risk
    Able to perform credit risk modelling and strong credit risk monitoring.
    Ability to write complex letters, comprehensive reports and to perform complex calculations.
    Good planning and organizational skills;
    Excellent analytical Skills
    Excellent communication and presentation skills;
    Excellent Interpersonal, people management skills with attention to detail
    Good understanding of Banking internal policies and procedures as well as external regulations.
    Good Knowledge of Basel II and CBK Prudential guidelines, Risk Management Guidelines and Risk- based-Supervision (RBS)

  • Call Centre Manager

    Call Centre Manager

    Job description
    REF: CCM/11/2017- CONTACT CENTRE MANAGER
    I&M bank is seeking to recruit a competent and highly motivated individual for the following position in Customer Service Delivery Department:
    REF: CCM/11/2017- CONTACT CENTRE MANAGER
    Job Summary:
    The job holder will be responsible for planning and implementing contact center strategies and operations; improving systems and processes and effectively managing staff within the Contact Centre unit with an aim of achieving top of the notch customer experiences.
    Key Responsibilities:
    The Incumbent will report to the Senior Manager-Customer Service Delivery and will be responsible for:

    Determination of contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses to ensure the
    Contact Centre positively contributes to the I&M Bank overall strategy.
    Identification, evaluation and implementation of state-of-the-art technologies that result in efficient operations and an improved customer experience.
    Maintaining and improving Contact Centre operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement and quality assurance programs.
    Managing performance of the Contact Centre unit through workforce planning, regular one-on-one coaching, training, reviewing staff performance, enforcing bank policies and procedures and ensuring the team is motivated to achieve these SLA’s.
    Preparing Contact Centre performance reports by collecting, analyzing, and summarizing data and trends. Ensuring the Banks performance is within the set benchmarks.
    Ensuring all relevant communications, records and data are updated and properly stored.
    Maintaining professional and technical knowledge by tracking emerging trends in Contact Centre operations management; establishing personal networks and benchmarking state-of-the-art practices.
    Accomplishing the organization’s goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    Regular process review to ensure risks are managed and procedures followed.
    Handling escalations and difficult calls where more expertise is required.

    Minimum Requirements:

    Business related degree holder from a recognized University
    Banking qualifications desirable
    At least five years’ experience in a financial institution preferably a bank with familiarity to the Contact Centre management function
    Innovative and creative thinking skills.
    Ability to work under pressure.
    Excellent communication and interpersonal skills;
    Strong planning and organization skills;
    Strong people management and change management skills;
    Excellent customer service skills
    Highly motivated, proactive, flexible and result oriented
    Strong Problem solving and decision making skills
    Has strong commercial awareness

    If you believe you meet the above requirements, please send your application together with a comprehensive curriculum vitae indicating your qualifications, present position, contact and names of three referees. Your application should reach the below address on or before 7th December, 2017. Please quote reference number followed by the position applied for in the application