Website: Website http://www.imbank.com

Design Lead Product Owner Quality Analyst Digital Manager Engineering Lead Business Translator Product Owner Coach

REF: DL/5/2018
Job Summary
The role holder will be responsible for partnering with the Digital Manager and digital leadership team to develop effective product strategies, visions and execution plans. The incumbent mission will be to shape and deliver digital solutions that transform customer experiences for the bank
Job Responsibilities

Driving end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas
Working across multiple cross-functional product teams, to create and influence the creation of elegant user experience to create business impact (e.g., customer, employee and advisor engagement /productivity)
Working closely with digital factory executives, Product Leads, Product Managers, Engineering Leads along with marketing and business stakeholders to design and deliver user-centric experiences.
Leading a team of UX/UI Designers in leveraging creative and holistic thinking to providing an engaging and intuitive user experiences for digital products.
Mentoring designers within the UX/UI team, assisting them in setting and achieving satisfying career goals
Growing the organizational design capabilities through introducing design thinking across the organization and recruiting and hiring new designers.
Implementing a culture and principles within the team that prioritize inclusion, innovation and teamwork, while setting new standards in executional and operational excellence.
Leading user research, persona development, usability testing, contextual inquiry, and task analysis.
Championing user-centered design practices when solving design requests and challenges.
Constantly monitoring analytics, customer feedback, digital banking leaders and best practices in order to practice insight-driven optimization and innovation.
Collaboratively working with Product Leads, Product Managers to understand their digital product roadmaps and requirements and ensuring UX is tightly integrated into the roadmaps.
Ensuring that there is a strategic UX vision for the organization, which will be actualized over time through evolutionary, iterative updates.
Working with cross-functional product development teams to build designs that meet those requirements – including design specification documents, user flows, wireframes, prototypes, etc.
Developing, communicating and enforcing a Design System which incorporates user experience and user interface guidelines for each of our digital solutions.

Qualifications

Extensive design experience (6+) in a digital product environment
Bachelor’s degree in Design or equivalent area
Experience with designing quality consumer products, as well as enabling business capability and objectives through technology
Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
Experience with conducting user research, usability testing, A/B testing, interface design, rapid prototyping, agile product development

Knowledge

Knowledge of Agile software development process
Fluent in English
Well rounded user-centred design portfolio that spans some combination of web, mobile, tablet, TV, and wearables.
Graphical and visual design skills, including hands on experience with diverse set of software such as Sketch app, Adobe suite, OmniGraffle, Balsamiq, Axure, Invision, Framer or other tools for graphic design, visual design and prototyping

Personal Characteristics

Independent, trustworthy and charismatic with absolute integrity.
Good measure of creativity, social competence and ability to work in a team
Entrepreneurial and proactive management skills and a “can do attitude”
High energy levels, stress resistance and cultural openness will be therefore highly valued
Strong communication skills in dealing with leadership, key clients, business partners and teams

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October 23, 2024
Relationship Manager Credit Support & Monitoring

Job Summary
The position is responsible for marketing to new and existing clients to grow quality business of both the asset and liability book in line with segment targets and attain target profit for the Segment. This role is also responsible for the retention of existing Segment customers, and growing the wallet share from existing business/personal banking requirements and effective management of the relationship /customer experience. The role is also the point of contact for borrowing customers.
Job Responsibilities

Prospecting for new business opportunities and offering the full range of Banking products and services such as personal accounts, current accounts, loans, fixed deposit accounts, card products, Internet Banking, Home Loans, Commercial Advances by way of Working Capital, Term Loans, STL’s, Hire Purchase, Asset Financing, IPF’s, Letters of Credit and Letters of Guarantees;
Documenting Account opening and executing all KYC documents to facilitate account opening and all Bank’s products and services;
Obtaining related financial documents to be able to put forward any new borrowing requests from the client;
Preparing Call reports with recommendations and submitting for consideration by approvers;
Mobilizing High Cost and Low Cost Deposits and growing the Bank’s Deposit Base in line with Segment targets;
Providing feedback to the client on the outcome of their request and providing other solutions which could be beneficial to them in the long run;
Processing and concluding transactions in a timely manner;
Making regular client visits to review business requirements, assessing assets under securities held or offered and submitting call reports;
Processing ad-hoc/additional/new requests/excesses under allotted portfolio and obtaining approvals where/when required;
Cross selling the Bank’s and Group’s products.
Conducting reviews and renewals for existing relationships for clients enjoying various Credit facilities by proposing and recommending Credit Appraisals;
Making follow ups with Credit department on the offer letter and other Banks contractual documents for the client to execute for facilities approved and following up internally and externally for processing of securities and marking limits;
Attending to the Credit Audit report and ensuring that ARPs are promptly attended to and resolved;
Making regular customer meetings and visits to build and grow the relationship;
Filling customer instructions/important loan related documents in the client’s respective dockets for safe custody as the information is private and confidential;
Reviewing Loan excess and arrears reports on a weekly basis and providing comments for all accounts listed. This involves making daily follow ups with clients to ensure that their accounts are conducted within their sanction limits and any irregular excess are regularized within the shortest time possible;
Reviewing and commenting on enhanced and new facilities at the end of every month as per the Central Bank of Kenya requirement to the Credit department.

Qualifications

Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
Bachelor’s degree in Business Administration/Marketing or its equivalent from a recognized institution.
Chartered Institute of Marketing diploma or its equivalent; and
Member of Chartered Institute of Marketing (CIM) or equivalent professional body.
At least 5 years relevant experience
Ability to write complex letters, comprehensive reports and to perform complex calculations.

Skills and Attributes

Excellent communication and interpersonal skills;
Good financial analysis skills;
Excellent problem solving and decision making skills;
Knowledgeable in credit, legal (conveyancing) and lending knowledge;
Basic understanding of Banking Law; and
Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

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October 23, 2024
Scrum Master Senior Manager, Credit Support & Monitoring Digital Manager

Ref: DFSM /1/2018
Job Summary
Enabling cross-functional teams to develop medium-to-complex business / customer/ employee solutions using the agile way of working that integrates the business and technical needs. The Incumbent will report to the Digital Factory Manager or any other official as may be designated.
Job Responsibilities

Provide ongoing facilitation and coaching that enables the team to excel at agile development
Facilitate medium-to-high complexity Agile initiatives from initiation through release
Navigate and identify shared IT services required by the team in the delivery of its objectives
Facilitate discussions leading to collective decision-making, goal setting and conflict resolution within the team
Actively manage risks and external dependencies drawing in team members as appropriate
Create and maintain the appropriate vehicles for open communication within the scrum team (e.g. tracker boards, JIRA) to create a trusting and safe team environment
Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues

Qualifications

At least 1 successfully delivered project using Scrum methodology in the role as Scrum Master
At least 3 successfully delivered technical projects with experience in software development and/or project management
Relevant business degree
Knowledge of Agile software development process (e.g. XP, Kanban, Scrum, etc.)
Knowledge and/or experience with Agile techniques: User Stories, Test Driven Development, Continuous Integration, Continuous Testing, Paired Programming, Automated Testing, Agile Games
Applicable knowledge of the technologies used by the team

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October 23, 2024
UI Designer

Job description
REF: UI /1/2018 – UI DESIGNER
JOB SUMMARY:
The role holder will be responsible for driving product design from end-to-end to create distinctive visual digital solutions for client organization’s customers and employees.
KEY ACCOUNTABILITIES
The Incumbent will report to the Digital Factory Manager or any other official as may be designated and will be responsible for:

Designing and delivering elegant and delightful product experiences as part of a cross-functional Agile product team.
Actively collaborating with business/brand stakeholders throughout the design and development process.
Assisting Product Owners in defining both long and short-term vision and roadmap for digital products.
Clearly articulating proposed design and key decisions with Product Owners.
Exploring solution space and refining concepts via wireframes and detailed high definition design.
Defining the visual style and position relative to design guidelines.
Researching, identifying and articulating customer needs
Building prototypes and designing tests to validate customer needs, requirements and behaviors.
Collaborating with other designers within and cross-team to problem solve design challenges and maintain a level of design consistency and coherence across client organization products.

COMPETENCIES REQUIREMENT:
Qualification

Design Diploma or any other relevant course/ qualification in design studies

Experience

Strong experience in design and development
Experience with designing quality consumer products
Experience with user-centered design portfolio that spans some combination of web, mobile, tablet, TV, and wearables
Experience with Graphical and Visual Design, including use of a diverse set of software such as Adobe suite, OmniGraffle, Balsamiq, Axure, InVision, Sketch or other tools for Graphic Design, Visual Design

Knowledge

Knowledge of agile values, principles and practices
Knowledge of services in client’s industry
Knowledge of design trends

October 23, 2024
Digital Manager

Job description
REF: DM/04/2018 –DIGITAL MANAGER
JOB SUMMARY:
The position holder will be responsible for building a digital unit that will lead the cultural and technical transformation of the bank. This will entail:

Designing and delivering customer journeys to improve the customer and business experience
Customer attraction through the digital platform and creating opportunities to increase revenues
Working in liaison with Heads of department to transfer skills into the broader organization.

THE KEY ACCOUNTABILITIES FOR THE ROLE INCLUDE THE FOLLOWING:
The role will report to the General Manager strategy and Transformation and will be responsible for:

Guaranteeing consistent delivery of across all digital solutions developed to ensure high-quality customer experienceEnsuring all digital projects have clearly defined metrics to evaluate success and continuous measurable improvementWorking closely with management to identify and prioritize potential digital projectsServing as a thought leader and trusted partner to the CEO and other heads in helping them transfer agile digital ways of working with their respective teams.
Potential partnerships
Keeping track of key developments in the digital space across all industries to continually identify new ideas, tools and trends that could provide opportunities for new developmentsIdentifying potential digital startups and companies in the market for partnerships with digital unit
Innovation & Knowledge
Budgeting for and enabling teams to experiment and build proof of concepts and projects to generate product ideas.Leading by example for teams to create knowledge repositories and external publications of innovative and success stories from organization

QUALIFICATIONS AND COMPETENCIES:
EXPERIENCE
The ideal candidate should have:

A good academic background and a deep experience in digital solutions or digital marketing in a B2C company
Experience developing and implementing digital strategy in an Agile approach
Successfully demonstrated analytical and conceptual knowledge and a highly efficient and structured work method
Entrepreneurial with a track record of thinking differently
Dynamic, mature and highly collaborative
Good network within the local and global digital community by participating/speaking in meet-ups, conferences, Hackathons & similar other external digital events

KNOWLEDGE
To be successful in this role, the person will have to demonstrate a successful track record against the following competencies:
Functional Abilities:

Building a coherent digital strategy and successfully delivering a pipeline of value-creating innovation.Strong technological knowledge, covering API architecture, next generation computing, big data analytics.Experience in working with various departments within the organization to develop internal projects to optimize productivity or process using data.Ability to coach Product Owners to develop new creative concepts and then take them from discovery phase through to delivery
Customer focus

Ability to coach Product owner and Squad teams to think as a customer, to anticipate new customer needs and to further develop the range of services to the mutual benefit of both
Experience in use of analytics tools to generate customer insights.
Ability to translate needs into digital strategies and successfully implement and optimize them.
Ability to anticipate changing client organization needs, including the expectations of partners.

Leadership skills

High level of personal maturity and natural influence
Good standing and assertiveness, with excellent teamwork attitude, with proven ability to influence and coordinate team beyond his/her own department
Experience in building and managing successful teams that work well together, particularly cross-functionally.
Proven determination, ability to show persuasiveness and leadership in difficult situations
Ability to deal with quick decision-making processes in complex organizations
Strong communication skills in dealing with leadership, key clients, business partners and teams

PERSONAL CHARACTERISTICS

Independent, trustworthy and charismatic with absolute integrity.
Good measure of creativity, social competence and ability to work on a team
Entrepreneurial and proactive management skills and a “can do attitude”
High energy levels, stress resistance and cultural openness will be therefore highly valued

QUALIFICATION

Graduate/ advanced degree in computer engineering or equivalent degree.
Management studies is a plus.

October 23, 2024
Scrum Master Developer

Job description
REF: DFSM /1/2018 – SCRUM MASTER
Job Summary:
Enabling cross-functional teams to develop medium-to-complex business / customer/ employee solutions using the agile way of working that integrates the business and technical needs. The Incumbent will report to the Digital Factory Manager or any other official as may be designated.
Key Accountabilities

Provide ongoing facilitation and coaching that enables the team to excel at agile development
Facilitate medium-to-high complexity Agile initiatives from initiation through release
Navigate and identify shared IT services required by the team in the delivery of its objectives
Facilitate discussions leading to collective decision-making, goal setting and conflict resolution within the team
Actively manage risks and external dependencies drawing in team members as appropriate
Create and maintain the appropriate vehicles for open communication within the scrum team (e.g. tracker boards, JIRA) to create a trusting and safe team environment
Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues

Qualifications and Competencies:

At least 1 successfully delivered project using Scrum methodology in the role as Scrum Master
At least 3 successfully delivered technical projects with experience in software development and/or project management
Relevant business degree

Knowledge

Knowledge of Agile software development process (e.g. XP, Kanban, Scrum, etc.)
Knowledge and/or experience with Agile techniques: User Stories, Test Driven Development, Continuous Integration, Continuous Testing, Paired Programming, Automated Testing, Agile Games
Applicable knowledge of the technologies used by the team

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October 23, 2024
Senior Manager, Credit Support and Monitoring

Job description
I&M Bank Limited, a regional Bank with a fast growing branch network around the country is looking to recruit a competent and highly motivated individual for the following position:
REF: SMCM/2/2018 -SENIOR MANAGER, CREDIT SUPPORT AND MONITORING
JOB SUMMARY:-
The job holder will be responsible for ensuring that facilities extended to customers are used for the intended purposes and performance is per the agreed terms of sanction. Where deviations from plan are noted or foreseen, ensure that proactive remediation actions are in place to prevent accounts from progressing to non-performing stage. The role holder will also be the custodian of the bank’s credit policies and assist the business to address emerging trends.
KEY RESPONSIBILITIES
The role will report to the General Manager-Credit and will be responsible for:
Management

Assisting management in the implementation of strategic plans through specifically assigned initiatives or collaborating with other managers to deliver broader banks targets.
Providing leadership and oversight over the Credit Support and Monitoring unit by ensuring that the staff are highly motivated to effectively discharge their mandate, within the stipulated deadlines. This includes addressing and providing guidance on matters escalated by the team, providing training to the team as well as coaching the staff in one on one sessions to enhance their understanding of pertinent matters and their overall performance
Champion dissemination of Credit policies and initiatives across the business.
Periodically representing the Credit Department in meetings and forums as may be assigned by GM Credit.

Portfolio Quality monitoring

Developing a tracking and monitoring mechanism for all post-approval covenants and ensuring any breaches are attended to and escalated accordingly.
Ensuring that account classification and provisions trends are proactively managed in line with regulatory and policy requirements
Developing and implementing tools for identification of Warning Signs across the portfolio to enhance quality of the book and proactively address issues arising
Working closely with Credit Managers and Relationship Managers (RMs) to implement remedial plans by recommending appropriate facility and collateral structures.
Ensuring strict adherence to approved drawdown programmes for project finance loans and where necessary, recommending inspection of the projects to verify the
position by internal or external resource
Periodically accompanying RMs to client visits and/or meetings to address credit risk matters.

Management of delinquent accounts

Designing and implementing appropriate collection strategy across the portfolios and segments.Ensuring escalation of issues within the agreed timelines.
Streamlining all collections processes including automation of alerts to clients and RMs as may be required.
Governance and Controls
Ensuring that all processes adhere to laid down controls and procedures in accordance with bank policies and Prudential Guidelines issued by the Central Bank of Kenya and any other relevant regulatory requirements.

QUALIFICATIONS AND COMPETENCIES:

Bachelor’s degree in Finance, Accounting or its equivalent from a recognized institution
Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage
Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
A minimum of 7 years overall banking experience 3 of which should have been at managerial level within Relationship Management and Credit Risk environment
Strong analytical and numerical skills supported by experience in credit analysis.
Relevant Credit accreditation/certification form a recognized institution
Good interpretation and decision-making ability. Experience in holding a personal lending mandate will be an added advantage.
Experience in development and review of credit management policies.
Ability to manage complex and multifaceted stakeholders
Effective communicator and influencer
Excellent negotiation and stakeholder management skills.
Good Leadership and people management skills
Good planning and organizational skills.
Excellent understanding of the banking act and prudential guidelines
Good knowledge of banking products and evolving credit risk management systems; and Good understanding of legal risks and laws applicable to Banking and Finance relating to lending and credits documentation

October 23, 2024
Officer, ICT Channel Support (Alternate Banking Channels)

REF: OCSABC/1/2018– OFFICER, ICT CHANNEL SUPPORT (ABC)
JOB SUMMARY:
The incumbent will be responsible for providing Level 1/2 (L1/L2) Technical & Functional Support of Channel Applications and ensuring proper closure & resolution of issues (Which entails proper call logging, escalation & follow through to completion) on these systems within the defined Service Level Agreements. Making recommendations of procedure modifications or improvements that would aid in the flow of business operations.
KEY RESPONSIBILITIES:
The incumbent will report to the Manager,ICT Channel Support and will be responsible for:

Supporting 24×7 Alternate Banking Channels operations.
Providing L1/L2 support on Alternate Banking Channels.
Monitoring Channel Applications availability and performance. Taking corrective actions to ensure Systems/Applications availability, resolving issues, and coordinating with other team members and vendors.
Participating in new product rollouts, testing, documentation and operational improvement projects and complying with Change Management process for banking systems.
Documenting, reviewing and updating of all processes and procedures related to ICT Systems.
Adhering to Bank’s policies and procedures in managing and supporting banking applications.
Providing assistance in conducting DR drills.
Ensuring the following:
Uptime of services being offered through banking channels as per SLA.
Proactively monitoring services and transactions.
Issues related to bugs, fixes are taken up with the vendor, and regular follow-up is being done for delivery of patches and testing after receipt of patches within specified SLA time frames.
Issues raised by the business users are resolved within specified SLA time frames with proper communication to relevant stakeholders.

QUALIFICATIONS AND COMPETENCIES

A minimum of 2 years of experience in managing and supporting channel applications in a banking environment.
Exposure to application support model & emerging technologies across diverse platforms.
Good understanding of banking applications, services, standards and best practices,
Good understanding of Oracle, SQL, PL-SQL, JAVA, C++, .NET and other such certifications recommended
Should demonstrate an understanding of the following platforms, applications, databases and utilities:
UNIX / Linux / MS Windows Server
Programming Languages (Java, C++, JavaScript, PL-SQL, XML)
Oracle, SQL
Web Technologies (J2EE, IIS, Apache)
Excellent oral and written communication skills.
Abreast with existing and emerging information and communications technologies;
Able to adapt /adjust to various work demands
Excellent interpersonal skills
Ability to work under pressure and multi-task
Ability to work in a 24×7 environment
Analytical, troubleshooting & problem-solving skills
Should demonstrate an understanding of the banks, vision, mission and culture
Understanding of banking processes, technologies and best practices (added advantage)

October 23, 2024
Relationship Manager – Premium Banking

Job description
I&M Bank Limited, a regional Bank with a fast growing branch network around the country is looking to recruit a competent and highly motivated individual for the following position:
REF: RMPB/12/2017
DEPARTMENT: Premium Banking
REPORTS TO: Head of Premium Banking
SUPERVISION: N/A
PURPOSE:
The position is responsible for marketing to new and existing clients to grow quality business of both the asset and liability book in line with segment targets and attain target profit for the Segment. This role is also responsible for the retention of existing Segment customers, and growing the wallet share from existing business/personal banking requirements and effective management of the relationship /customer experience. The role is also the point of contact for borrowing customers.
PRIMARY RESPONSIBILITIES:

Prospecting for new business opportunities and offering the full range of Banking products and services such as personal accounts, current accounts, loans, fixed deposit accounts, card products, Internet Banking, Home Loans, Commercial Advances by way of Working Capital, Term Loans, STL’s, Hire Purchase, Asset Financing, IPF’s, Letters of Credit and Letters of Guarantees;
Documenting Account opening and executing all KYC documents to facilitate account opening and all Bank’s products and services;
Obtaining related financial documents to be able to put forward any new borrowing requests from the client;
Preparing Call reports with recommendations and submitting for consideration by approvers;
Mobilizing High Cost and Low-Cost Deposits and growing the Bank’s Deposit Base in line with Segment targets;
Providing feedback to the client on the outcome of their request and providing other solutions which could be beneficial to them in the long run;
Processing and concluding transactions in a timely manner;
Making regular client visits to review business requirements, assessing assets under securities held or offered and submitting call reports;
Processing ad-hoc/additional/new requests/excesses under allotted portfolio and obtaining approvals where/when required;
Cross-selling the Bank’s and Group’s products.
Conducting reviews and renewals for existing relationships for clients enjoying various Credit facilities by proposing and recommending Credit Appraisals;
Making follow-ups with Credit department on the offer letter and other Banks contractual documents for the client to execute for facilities approved and following up internally and externally for processing of securities and marking limits;
Attending to the Credit Audit report and ensuring that ARPs are promptly attended to and resolved;
Making regular customer meetings and visits to build and grow the relationship;
Filling customer instructions/important loan-related documents in the client’s respective dockets for safe custody as the information is private and confidential;
Reviewing Loan excess and arrears reports on a weekly basis and providing comments for all accounts listed. This involves making daily follow-ups with clients to ensure that their accounts are conducted within their sanction limits and any irregular excess are regularized within the shortest time possible;
Reviewing and commenting on enhanced and new facilities at the end of every month as per the Central Bank of Kenya requirement to the Credit department.

PERSON SPECIFICATIONS
Academic Qualifications

Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
Bachelor’s degree in Business Administration/Marketing or its equivalent from a recognized institution.

Professional Qualifications

Chartered Institute of Marketing diploma or its equivalent; and
Member of Chartered Institute of Marketing (CIM) or equivalent professional body.

Experience
At least 5 years relevant experience
Generic Competencies
Ability to write complex letters, comprehensive reports and to perform complex calculations.
Skills and Attributes

Excellent communication and interpersonal skills;
Good financial analysis skills;
Excellent problem solving and decision-making skills;
Knowledgeable in credit, legal (conveyancing) and lending knowledge;
Basic understanding of Banking Law; and
Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

October 23, 2024
Sales Force Effectiveness Champion Relationship Analyst

Job Description
REF: SFEC/12/2017
JOB SUMMARY:
The role holder will be expected to play a central role in monitoring adherence to SFE (Sales Force Effectiveness) tools and routines across all branches under their supervision as well as coordinating pre and post roll-out interventions and future roll-out logistics. The role holder will act as the central owner of tools and materials while utilizing the same to forecast, escalate SFE-related resourcing needs and assess impact of SFE.
KEY RESPONSIBILITIES:
The role will report to the General Manager-Personal and Business Banking and will be responsible for:

Introducing the SFE program to RMs (Relationship Managers) / BMs (Branch Managers) and CSOs (Customer Service Officers) where needed.
Reaching out to branch leadership and providing heads-up sales effectiveness.
Identifying key stakeholders and available resources.
Finalizing program logistics.
Requesting data from branch leadership and compiling basic information on branches using Management Information System (e.g., RMs, targets, clients, cross-sell ratio etc.)
Instilling SFE fundamentals in RMs & BMs
Ensuring daily morning Huddles are conducted across the network.
Facilitating daily and weekly training & coaching sessions.
Tracking activities and sending out weekly email on SFE performance and sustainability
Serving as a resource for coaching and development
Advising senior leadership on the progress of the program
Working to transition SFE capability to branches
Monitoring impact, sustainability and performance of SFE.
Updating leadership with weekly performance reports and Key Performance Indicators dashboards
Coordinating post-rollout interventions and future roll-out logistics
Taking full ownership of monitoring tools (KPIs/dashboards)
Identification of future resourcing needs

QUALIFICATIONS AND COMPETENCIES

Bachelor’s degree in a Business related field from a recognized institution.
At least 2-3 years’ experience in a business development or in an analyst role in a financial institution preferably a bank
Highly motivated, enthusiastic, proactive , flexible and result oriented
Strong planning skills , organization and presentation skills
Strong customer focus and proven relationship- building skills
Leadership, especially influence/negotiation. Ability to go “toe to toe” with CVPs to create a relationship as an equal business partner.
Hardworking, persistent, and dependable.
Deep understanding of market dynamics, business strategy, customer trends, and competitor shifts to influence decision making.
Excellent communication and interpersonal skills;
Ability to drive performance and manage resources.
Strong marketing and networking skills.
Good financial analysis and reporting skills;
Excellent problem solving and decision-making skills;
Knowledgeable in credit, legal (conveyancing) and lending knowledge;
Basic understanding of Banking Law; and
Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

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October 23, 2024