Jobs Kenya

Website: Website http://www.imbank.com

  • Custody Services Operations Officer

    Custody Services Operations Officer

    JOB SUMMARY:
    The incumbent will be charged with supporting the growth and development of IMS related products and services as well as effectively and efficiently managing the customer instructions and accounts within the framework of standard operating procedures.
    PURPOSE:
    Processing of equity settlement in line with laid down procedures and all regulatory requirements.
    To carry out Money Market Settlements and General Banking activities in line with laid down procedures and all regulatory requirements.
    Process primary market Treasury Bonds and Treasury Bills tenders and settle successful bids on value date.
    Perform the day-to-day corporate actions’ processing in respect to processing of mandatory, voluntary corporate actions events and Proxy Voting including the timely dissemination of information to clients and disbursement of income proceeds.
    Carry out Payment and General Banking activities in line with laid down procedures and all regulatory requirements.
    Perform reconciliation of accounts and control activities in line with laid down procedures and all regulatory requirements.
    Carry out billing process as per laid down procedures.
    KEY ACCOUNTABILITIES / FUNCTIONS
    Equity Settlement
    To process client instructions promptly on receipt
    Pre-matching of Trade transactions with Brokers & Exchange / ensure daily reconciliation before market deadlines/ ensure that negative affirmation are sent to exchange/broker within the stipulated deadlines. Escalate any transactions that may cause trade failure.
    To ensure that all Client requirement/communication/ queries are responded within 2 hours of receipt. Holding response to be sent in case the final response requires further investigation.
    Immobilisation of Securities
    Money Market Settlements
    To process client instructions promptly on receipt.
    Confirm successful bids with the Central Bank of Kenya and advice Clients
    To monitor funds are received and credited to client’s cash account on timely manner to avoid any failed trade related to equity or bond settlement. Escalate promptly.
    Ensure prompt processing of clients term/ call deposit instructions and dispatch of deposit certificates to clients on receipt.
    Ensure pro-active management of client trades to reduce the chances of failure of client instructions.
    Ensure correctness of entries with respect to funding, proceeds and tax liabilities thereof to the Client(s) cash accounts.
    To ensure that all Client requirement/communication/ queries are responded within 2 hours of receipt. Holding response to be sent in case the final response requires further investigation.
    Corporate Actions Processing
    To ensure that information relating to Corporate Action announcement is captured accurately complete and timely in Innova and sent to clients.
    To ensure that for all corporate actions events and especially those related to voluntary / with options are processed in a timely, complete and accurately manner and released to clients / depository respectively within agreed SLA and before market deadlines.
    To ensure monitoring for receipt of Corporate Action entitlements and where required pro-actively follow-up with the companies to ensure receipt of client entitlements on or before due date.
    To ensure all cash and securities proceed are reconciled and processed on timely manner and cash proceeds are credited to client’s account upon cheques clearance or receipt of RTGS.
    Payment and General Banking activities
    Processing of payment instruction on timely manner (cheques/ RTGS/ Book transfers)
    Banking of client cheques for clearing and uplifting to clients’ accounts on clearing.
    To ensure that all Client requirement/communication/ queries are responded within 2 hours of receipt. Holding response to be sent in case the final response requires further investigation
    Reconciliation of Accounts/ Control & Admin Process/ Billing
    To review all reconcilable accounts on a daily basis and complete reconciliations of the same by 12 noon. Ensure timely resolution of outstanding items within the agreed age limit.
    To carry out monthly reconciliations of CBK holdings.
    To receive client instructions and carry out call back where required and distribute the same to the respective team members.
    Account opening process; Innova/ Central Depositories (CDSC/ Central Bank of Kenya).
    Filing of Documents and Archival.
    Calculate billing as at end of every month and send invoices to clients
    Pass all accounting entries for all fees received.
    QUALIFICATIONS AND COMPETENCY REQUIREMENTS
    A bachelor’s degree in any business related field
    At least three year Banking or relevant experience
    Good working knowledge capital markets regulatory requirements
    Have a good understanding of all settlement related functions
    High level of accuracy and attention to detail
    Excellent time management skills & proactive in all aspects
    Must be able to perform optimally under pressure and with strict deadlines
    Ability to learn new systems fast
    Resilience and drive
    Experience in reconciliations will be an added advantage

  • Medical Underwriting Officer

    Medical Underwriting Officer

    JOB SUMMARY:
    PURPOSE: To develop and maintain effective and sustainable medical insurance business promotion, marketing strategies and retention.  To keep incomes at acceptable levels while ensuring high business retention.
    KEY ACCOUNTABILITIES / FUNCTIONS
    The Incumbent will report to the Head-Bancassurance  and will be responsible for:• Identify business opportunities in medical insurance• Formulating in consultation with Business Development Manager medical  insurance products and services• Handle new business quotations and follow up.• Liaise with underwriters to ensure renewal notices are dispatched promptly• Organize renewal/review meetings with insurers and clients.• Ensure renewal of existing covers/businesses.• Maintain close liaison with underwriters to enhance customer service and satisfaction• Conducting market intelligence to keep abreast of development in the insurance industry.• Conduct member education, sensitization and health talks for schemes in our books.• Advise clients on admission procedures.• Update members on insurer service providers.• Respond to day today inquiries on client queries.• Ensure premiums are paid at inception of cover.• Participate in training branch staff on medical insurance products.• Participate in marketing other Bancassurance products.
    COMPETENCE REQUIREMENTS:
    • Ability to network in the insurance industry• Ability to identify risks and offer solutions in products development• Excellent underwriting skills• Knowledgeable in underwriting risks• Ability to make logical, rational and sound judgment.
    ACADEMIC QUALIFICATIONS
    • University degree in Insurance, Marketing or Business related.• Master’s degree will be an added advantage.
    PROFESSIONAL QUALIFICATIONS
    • Diploma in insurance –ACII or IIK• Certificate of Proficiency in insurance- COP• At least three years’ experience in medical insurance underwriting.

  • General Manager – Personal and Business Banking

    General Manager – Personal and Business Banking

    JOB SUMMARY:
    The purpose of the role is to drive the P&BB strategy and deliver profitable business growth targets. This includes defining market segment, developing strategic business plans to acquire new customers, growing the personal banking book, implementing new products and services, recommending relevant financial solutions, establishing sales targets and ensuring the Bank sustains competitive advantage in this market segment. This role is primarily responsible for the client experience and engaging our resources to deliver a complete Personal and Business banking management solution.
    KEY ACCOUNTABILITIES / FUNCTIONS
     The Incumbent will report to the Divisional Head-Business Development and will be responsible for:
    Organization Building
    Establishing the Bank’s brand in Personal and business Banking; leveraging the Bank’s reach & expertise resource capabilities to add value to the affluent customers while developing, nurturing  and retaining  contacts & customers across regional geographies
    Deepening share of wallet across the Bank’s product suite by collaborating across relevant Lines of Business
    Defining planning and controlling  the execution of product strategies, positioning go-to-market strategies for local and regional product implementation to create customer differentiation and increase market share
    Collaborating with product specialists and broadening client relationships within the Group through introductions and facilitation of business flows through the various business divisions  as appropriate.
    Growing revenue and optimizing client contribution in terms of budgets provided and ensuring value add to clients through cross-selling, specifically focusing on investments, financial planning, Risk solutions, and Lending and Fiduciary opportunities.
    Creating a lead base of external target market through networking, customer referrals and attending social events, seminars, trade shows and Industry events.
    Client Strategy
    Acquisition of new clients through: – Internal / external networking ,  dedicated business channels and proactive sourcing of new clients while conducting needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the affluent customer’s needs and priorities
    Building  relationships across all hierarchical levels within and outside the bank in order to develop a credible and relevant network to ensure leading edge financial and market information
    Ensuring successful retention of existing clients in assigned portfolio to strengthen and expand relationships by intimately understanding the client, servicing the client’s financial needs.
    Expanding and maintaining deposits from high net worth individuals
    Developing teams reporting under the role to enhance product knowledge to increase performance and productivity
    Minimizing  exposures to and impact of risks assisted with KYC, AML and portfolio maintenance
    Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the affluent customer’s relationship with the Bank appropriately.
    Ascertaining when affluent customers require specialist advice and arranging appropriate introductions with specialists. Generating and passing on leads and following up to ensure that the customer is satisfied with the service received.
    Managing Affluent customer requests and transactions in compliance to I&M Bank operational guidelines and procedures with zero tolerance to operational risk and frauds.
    Business as Usual responsibilities Creating Annual Operating Plans/ Budgets in line with strategic direction, determining  progress on objectives & revising tactics in accordance with prevailing  conditions
    Accountable for revenue and profitability growth for the division
    Ensuring  delivery of high quality services while managing for current and future growth
    Assisting  Sector Executives as needed, in reviewing, planning and managing complex customer accounts
    Protecting  bank’s assets and maintaining  quality of portfolio by setting and adhering to processes, policies & procedures; legal, ethical, audit & regulatory requirements as well as established risk guidelines
    Responsible for performance monitoring of the team including promoting customer centricity at all levels within the team.
    Interacting frequently and building  strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times and SLA’s are adhered to.
    Competency Requirements
    Organization development to effectively structure the department for optimal performance.
    Management of costs associated with sales strategy and relationship growth
    Proven sales success including: prospecting, profiling, overcoming objections, negotiation, team selling approach, closing the sale and asking for referrals
    Coachable professional with good “business sense” and an energetic / dynamic personality.
    Excellent interpersonal skills and face-to-face relationship building abilities
    Knowledge of Personal and Business banking products and competitors’ sales approach.
    Planning and organizing skills to maintain service deadlines and plan processes to maintain deliverables.
    Knowledge and experience in modern sales & marketing practices in financial services industry to provide visionary guidance on strategic changes to drive corporate banking performance.
    Building Relationships and Collaboration – The role holder will develop and maintain ongoing working relationships, networks and partnerships to help achieve business goals through others (e.g. peers, functional partners, customers etc.
    Team Leadeership
    Performance management to optimize own and team’s productivity
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    Excellent oral, written and interpersonal communication, presentation, leadership and influencing skills.
    Selling and negotiation skills for effective marketing and closing on financial, insurance and investment products.
    Strong internal and external customer focus- Personal motivation and drive with the ability to work independently and in a collaborative environment.
    Strong leadership and people development capabilities, an inspiring leader that people choose to follow
    Strong operational mind-set, decisive, with a “let’s get it done” approach.
    Enabling Change – The role holder will encourage others to seek opportunities for different and   innovative approaches to addressing problems and opportunities and facilitates the implementation and acceptance of change within the workplace.
    QUALIFICATIONS 
    University degree in an analytical or business course e.g. Commerce, Actuarial Science, Economics, and Mathematics. (A Master’s degree in relevant field will be an added advantage.)
    A minimum of 7 years working experience in similar role in a vibrant market    
    Good computer skills that include working with the Microsoft Office suite
    Strong relationship management and team building skills; views team concept as critical to success
    Proven track record in driving collaborative results across the organization

  • Relationship Manager – Institutional Banking

    Relationship Manager – Institutional Banking

    Job Summary:
    The Job holder will be responsible for marketing to new and existing clients in order to grow quality business of both the asset and liability book in line with Institutional banking set targets and attain target profit for Institutional Banking. This role is also responsible for the retention of existing Institutional customers, and growing the wallet share from existing business/personal banking requirements and effective management of the relationship /customer experience.
     Key responsibilities:
     The Incumbent will report to the Senior Manager-Institutional Banking and will be responsible for:
    ·       Prospecting for new business opportunities and offering the full range of Banking products and services for Institutional Banking This includes engaging in activities such as:
    Obtaining related financial documents to be able to put forward any new borrowing requests from the client;
    Preparing Call reports with recommendations and submitting for consideration to approvers;
    Mobilising float and time deposits and growing the Bank’s Deposit Base in line with Institutional Banking targets;
    Providing feedback to the client on the outcome of their request and providing other solutions which could be beneficial to them in the long run; and
    Processing and concluding transactions in a timely manner.
    ·         Identifying and developing new business relationships with potential Institutional Banking clients in order to achieve the bank’s liability objectives.
    ·         Making regular client visits to review business requirements, assessing assets under securities held or offered and submitting call reports;
    ·         Processing ad-hoc/additional/new requests/excesses under allotted portfolio and obtaining approvals where/when required
    ·         Cross selling the Bank’s and Group’s products.
    ·         Conducting reviews and renewals for existing relationships for Credit facilities
    ·         Making regular customer meetings and visits to build and grow the relationship;
    ·         Developing and rolling out new products and customer value propositions for Institutional Banking customers
    ·         Ensuring that there is increased earnings, and utilization of all bank products through the development of appropriate value chains
    Qualifications and Competencies:
    ·   Bachelor’s degree in Business Administration/Marketing or its equivalent from a recognized institution. (Master’s degree in Business, Finance or its equivalent from a recognized     institution;- will be an added advantage)
    ·   Chartered Institute of Marketing diploma or its equivalent; and
    ·   Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
    ·   At least 3 years relevant experience
    ·   Excellent communication and interpersonal skills;
    ·   Good financial analysis skills;
    ·   Excellent problem solving and decision making skills;
    ·   Knowledgeable in credit, legal (conveyancing) and lending knowledge;
    ·   Knowledge of banking processes and Banking Law;
    ·   Demonstrate an understanding of the Banking Act, CBK prudential guidelines and credit policies.
    ·   Strong negotiation and networking skills;
    ·   Good performance track record in business development
    ·   Strong innovative and creative thinking skills;

  • Senior Manager – Strategy & Transformation

    Senior Manager – Strategy & Transformation

    Job Summary:
    The job holder will be responsible for assisting the Bank in its strategy development and transformation process as well as monitoring and supporting strategy implementation including but not limited to efficient coordination of initiatives across the bank and performance management of implementation.
    Key responsibilities:
    The Incumbent will report to the General Manager – Strategy & Transformation  and will be responsible for:
    Liaising with various stakeholders and work streams and ensuring execution of deliverables in line with agreed roadmap for the 5 years strategic implementation activities
    Understanding critical dependencies across initiatives and mobilizing relevant process  owners
    Translating initiatives , work streams and milestones into project plans which ensures successful project completion
    Assisting in setting target metrics / KPIs for work streams and tracking targets set
    Monitoring and tracking of initiatives and reporting deviations and suggesting remedial actions
    Assisting  in review of Business plans for initiatives prior to senior management sign off
    Coordinating with external consultants engaged in the strategy formulation / implementation
    Bank-wide communication of weekly/monthly developments on 5 year strategic plan
    Communicating project information to stakeholders and other interested parties
    Preparation of periodic reports for various governance forums on progress of transformation
    Deputizing for head of function and attending work stream meetings to support initiative owners in transformation
    Qualifications and Competencies:
    Bachelor’s degree in Business Administration or its equivalent from a recognized institution. Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage
    Project Management (Desirable)
    A minimum of 7 years overall banking experience 3 of which should have been at managerial level.
    Ability to project manage complex and multifaceted strategic projects
    Ability to understand and translate strategy into action
    Effective communicator
    Excellent negotiation and influencing skills
    Good relationship management skills
    Good interpretation and decision making ability
    Good people management skill
    Strong analytical and numerical skills
    Ability to work independently/self-driven
    Good knowledge of Microsoft Excel and other project management applications is desirable
    Strong planning, coordination and time management skills

  • Manager Procurement & Logistics Support Data Scientist Graduate Management Trainees Relationship Manager Corporate Banking (Chinese Speaking ) Senior Transactional Banker ( Senior Manager)

    Manager Procurement & Logistics Support Data Scientist Graduate Management Trainees Relationship Manager Corporate Banking (Chinese Speaking ) Senior Transactional Banker ( Senior Manager)

    Key responsibilities:
     The Incumbent will report to the Divisional Head-Business Support and will be responsible for:
    Ensuring implementation and maintenance of Procurement, Logistic and Administration policies and procedures, including periodic review to ensure these remain relevant in response to changing market dynamics.
    Active participation in all major Capital Projects to ensure all Financial aspects are well understood and adequately addressed, including cost/benefit analysis of various Purchase Options
    Negotiation of Contract Terms for various Goods and Services procured to ensure the Bank obtains the best value for its money.
    Reviewing of relevant Contract documentation to ensure all financial aspects are correctly captured therein in order to protect the Bank’s interest.
    Proactive reviewing of the Bank’s Insurable Risks and ensuring implementation of the most cost effective Risk treatment.
    Liaisoning with Third Parties on all major Projects to ensure these are delivered on Budget and within agreed timeframes.
    Co-ordination and monitoring of outsourced Services to ensure agreed quality standards are maintained.
    Qualifications and Competencies:
    Bachelor’s degree in Business Administration or its equivalent from a recognized institution
    Relevant professional accounting qualification.
    Diploma from Chartered Institute of Purchasing and Supply (CIPS).
    Member of Chartered Institute of Purchasing and Supplies (CIPS).
    The successful candidate must have at least five years experience at Manager Level in a large and busy Commercial Procurement and Logistics environment, with proven experience in the management of substantial Recurrent and Capital Expenditure budgets.
    A strong background in Finance, with clear understanding of various Asset Acquisition Options and the implications thereof from an Accounting perspective.
    Team player with ability to make independent strategic decisions.
    Strong  negotiation skills.
    Excellent interpersonal skills and ability to manage diverse internal and external relationships.
    Strong analytical skills
    Self motivated and able to work within strict deadlines.
    High professional ethics and integrity.
    go to method of application »

  • Graduate Trainee

    Graduate Trainee

    Qualifications for the Graduate Trainee Job
    Fresh university graduates in their early twenties.
    Students in their final year who will have successfully completed their studies by 31st December 2016.
    A first class degree in Commerce, Economics, Finance, Actuarial Science, Engineering or any other business-related degree.
    Keen interest in developing a career in Banking
    Proficient in written and spoken English
    Dynamic, Creative, Innovative and Energetic
    Excellent interpersonal, communication and negotiation skills
    Leadership potential

  • Digital Marketing Officer

    Digital Marketing Officer

    REF:DMO/11/2016 – DIGITAL MARKETING OFFICER
    Job Summary:
    The job holder will be part of a Digital Media Team of the Bank which develops and manages growing Social Media and Online activities for the Bank. We are looking for a self-driven Digital Marketing Specialist to attract and interact with targeted virtual communities and network users with an aim of gradually achieving superior customer engagement, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.
    Key responsibilities:
     The Incumbent will report to the Social and Digital Media Manager and will assist in:
    Executing social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
    Executing the digital brand strategy: Through social media, web, and email by implementing best practices and utilizing data and insights for continued evolution.
    Embodying the I&M Bank brand audience and leverage followers and industry for insights, content, ideas and innovation.
    Generating, editing, publishing and sharing daily content (original text, images, video) that builds meaningful connections and encourages community members to take action. This includes positioning content in under 140 characters for Twitter, creating images and graphics to accompany Facebook and Twitter posts, taking and curating photos and videos for visual platforms like Instagram, LinkedIn, and coming up with several iterations of post copy.
    Leveraging market data to develop content themes/topics and executing a plan to develop the assets that support a point of view. Continuous evolvement of strategy is a must.
    Optimizing the Bank’s pages within each platform to increase the visibility of company’s social content.
    Creating editorial calendar and syndication schedules.
    Understanding digital platforms and upcoming trends with ability to foster into tangible action for the I&M Brand
    Working closely with media agency to develop and execute digital paid media strategies and campaigns.
    Collaborating with cross-functional teams on social media goals and a content roadmap that aligns with the overall business objectives; lead sophisticated measurement and analysis of impact
    Balancing day-to-day management of platforms with execution of strategic initiatives
    Varied tasks including distributing electronic blasts, communicating relevant happenings in the digital world to the team, etc.
    Measuring impact of social media on overall marketing efforts and evaluating results and recommending  changes to strategies
    Keeping abreast of the latest social media trends and state-of-the-art technology, such as new algorithms, features and platforms
    Supporting with photography at events, when necessary
    Performing other related duties as required or as directed
     
    Qualifications and Competencies:
    Excellent skills in Photoshop, Illustrator and other design applications
    Ability to work on tight and strict deadlines.
    Deep understanding of current and emerging social networks
    Hands on experience in  social networking and knowledge of social analytics tools
    Proven working experience in social media or related field
    Strong innovative and creative thinking skills
    Excellent communication skills both verbal and written skills. Must have knowledge on how to write effective copy in a lot of different styles, for websites, twitter, Facebook, etc. Visualize as well as convey a message into relevant and interesting content.
    Bachelor’s degree in Marketing, Journalism, PR. MBA preferred
    2-3 years’ experience as a Social Media officer/ Content Marketer or extensive and relevant work experience on a Marketing/Communication Design team, either as part of an agency or an in-house team.
    Hands on experience  in typography, visual digital design, and concept ideation
    Ability to handle multiple projects and meet deadlines within a fast paced environment.
    Proactive problem solver
    Diplomatic and collaborative with great disposition and ability to work within cross functional teams.
    Ability to create or interpret a design brief
    Experience in collaborating with diverse teams in a dynamic, rapid growing environment.
    Understanding of website optimization to ensure best-in-class SEO, user experience, usability, and conversion rates
    Experience in  updating and maintaining web sites with html/css
    Experience in SEO monitoring and optimization for user engagement and metrics reporting
    CANDIDATES WITH NO PRIOR FUNCTIONAL EXPERIENCE IN HANDLING SOCIAL MEDIA IN AN ORGANISATION NEED NOT APPLY.

  • Senior Analyst – REF:SA/10/2016

    Senior Analyst – REF:SA/10/2016

    The Job holder will be responsible for providing administrative, analytical and other support to the CEO’s Office (I&M Burbidge Capital) in various aspects of the day to day matters of I&M Burbidge Capital. The position will also assist the CEO’s office (I&M Burbidge Capital) in following up action points arising out of deliberations at board level, strategy meetings, BSM, EXCO meetings and any meeting/ departmental matters. This role will provide support in implementation of standardization / uniformity within the Group.
     
     Key responsibilities:
     
    The Incumbent will report to the Chief Executive Officer and will be responsible for:
     
    Creating a balanced model from scratch and analyzing and forecasting financials
    Preparing I&M Burbidge Capital reports
    Preparing proposals for new businesses
    Liaising with key stakeholders for each transaction
    Handling strategic reviews with minimal supervision
    Training juniors on all the elements of the transaction cycle
    Attending meetings with potential new clients , partners and investors
    Attending networking events
    Prospecting for new business opportunities
    Providing meaningful input to I&M Burbidge Capital  strategy
    Working closely with senior management team at I&M Bank Ltd
     
    Qualifications and Competencies:
     
    Bachelor’s degree in Finance, Banking or its equivalent from a recognized institution.
    ACCA / CFA or its equivalent
    Member of Association of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
    At least 3 years relevant experience.
    Strategic thinker
    Experience in financial services industry
    Excellent report writing and presentation skills
    Have a full understanding of the various valuation methodologies (in particular comparables & DCF) and be able to complete a valuation with minimal input from Associate.
    Attentive to detail
    Excellent planning ,organizing and time management skills
    Strong interpersonal  skills
    Excellent numeric and analytical skills
    Excellent managerial and leadership skills
    Demonstrate high integrity and honesty
    Effective communicator-both verbally and in writing
    Pro-active and innovative keeping abreast of developments within the region.

  • Graduate Management Trainees

    Graduate Management Trainees

    Are you interested in building a career in the Banking sector?
    We are a leading Commercial bank seeking to provide rewarding long term careers to dynamic and highly talented fresh Graduates.  The Management Trainee program is designed to provide Trainees with a unique and valuable experience to develop into future leadership roles within the Bank. The Trainees will get the opportunity to gain practical insight of the financial Sector through an intensive two- year on-the-job training in various functions in the bank, coupled with external training programs as well as in-house coaching and mentoring programmes.
    Qualifications

    Fresh university graduates.
    Students in their final year who will have successfully completed their studies by 31st October 2018. Those completing their studies by mid-December, 2018 are also encouraged to apply.
    A first class degree in Commerce, Economics, Finance, Actuarial Science, Engineering, Computer Science or any other business-related degree.
    Entrepreneurial with a track record of thinking differently
    Keen interest in developing a career in Banking.
    Proficient in written and spoken English.
    Excellent interpersonal, communication and negotiation skills.
    Ability to exercise independent judgment and assume responsibility.
    Comfortable working independently, as well as in a collaborative environment.
    A self-starter with a high level of energy, urgency, and personal accountability.
    Driven to make a difference by putting the customer needs first.
    Passionate about designing a customer experience for a digital world.
    Willing to develop business acumen.
    Ready to challenge themselves and their colleagues
    Creative thinkers.
    Abreast with existing and emerging technologies;