Website: Website http://www.imbank.com
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Senior Associate Credit Analyst(Nairobi and Nanyuki)
PURPOSE: The role will be responsible for providing support to Business Banking /Premium Banking /Personal Banking Relationship Managers and Branch Managers; in the preparation of quality credit proposals for both existing and New to Bank business by way of analyzing both qualitative and quantitative data on customers. The proposal scope is of up to Kshs.500…
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Service Quality Assurance Analyst – Assistant Manager
JOB PURPOSE Systematically monitoring and measuring the Customer Experience provided at different customer touch points with the objective of continuously identifying service gaps and following through for implementation of corrective actions. KEY RESPONSIBILITIES/ACCOUNTABILITIES End-to-end systematic service quality checks Identifying service gaps impacting the overall customer experience through: Conducting Quality Checks – Process Flow mapping against Customer…
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Direct Sales Executives
Purpose: The role will be responsible for selling the bank’s products, meeting customer needs, identifying leads and follow up, building relationships and interacting directly with customers throughout all phases of the sales process. Key Responsibilities/Accountabilities The Incumbent will report to the Team-leader Sales and will be responsible for: Marketing and selling of banks products…
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Associate – Complaints Handling Branch Manager – Tatu City
Purpose: The role holder is responsible for reporting complaints directed to them, resolving at first contact where possible and ensuring Customers are updated on the status of their complaints and communicating the resolution of all complaints to customers in line with the CBK prudential guidelines and the I&M Bank Complaints Handling procedures. Key Responsibilities: Check…
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Area Sales Manager- Personal Banking
JOB SUMMARY: The position is responsible for managing and supervising the performance of personal banking sales staff to achieve the sales targets for the products assigned. It also involves sales activity planning and implementation within assigned region/area, deployment of team, actual sales and performance reporting. KEY DUTIES AND RESPONSIBILITIES SUPERVISION OF DIRECT SALES EXECUTIVES Act…
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Assistant Manager, Marketing & Communication Marketing Officer, Retail Activations & Branch Expansion
PURPOSE: The role is responsible for Corporate Brand Image & Brand Visibility, Product Positioning Campaigns, and Reputation Management through Public Relations, Advertising, Events and Sponsorships Management and Branding targeted at prospective and existing customers, investors, community, media to create corporate brand awareness, build brand equity and drive product consideration & usage. PRIMARY RESPONSIBILITIES: As an Assistant…
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Senior Associate – Branch Support
Job Purpose The position is responsible for providing structured support to Branches in view of ensuring uniformity of application of procedures, processes and adequate effective controls across all branches. Key Responsibilities Effective branch support Undertake regular branch visit to ascertain; The state of maintenance, including general tidiness, State of repair and that minimum standards set…
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Senior Manager – Business Banking Unit
Job Purpose: The Job Holder will be tasked with the key responsibility of identifying, measuring, and providing adequate mitigation measures on credit risk requirements under the Business Banking segment within the bank and ensuring service levels (SLAs) & Turnaround Times (TAT)’s are adhered, and the highest credit management standards are maintained to minimize Bank Risk…
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Area Sales Manager- Personal Banking Direct Sales Executives- Credit Cards Sales Manager, Credit Cards
JOB SUMMARY: The position is responsible for managing and supervising the performance of personal banking sales staff to achieve the sales targets for the products assigned. It also involves sales activity planning and implementation within assigned region/area, deployment of team, actual sales and performance reporting. KEY DUTIES AND RESPONSIBILITIES SUPERVISION OF DIRECT SALES EXECUTIVES Act…
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Workplace Banking Relationship Manager
Job Summary: The incumbent will be responsible for growing quality asset & liability portfolios by attracting, acquiring, and retaining business under company check-off schemes for profit maximization. Further, RM’s will tap into existing corporate customer base and enhance the value chain through cross-selling of other bank products and services. RM’s will develop innovative processes and products…