Website: Website http://www.imbank.com
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Head of Distribution, Personal and Business Banking
The role holder will be responsible for execution of the distribution strategy covering branches and agency network and overall performance of the network covering the sales and service strategy to ensure delivery of the annual objectives. This role will also ensure the branch networks deliver annual profit and loss statement, balance sheet growth and cost…
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Officer, Digital Operations- Corporate Collections Officer Business, Premium and Personal segments
This role is responsible for first level support responding to corporate banking related queries and complaints coming from the Customer service and support desks. This role also provides timely and reliable support to all Business Development Units to ensure delivery of excellent services to all Bank customers on mobile banking. PRIMARY RESPONSIBILITIES: Support customer onboarding…
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Assistant Manager, Card Management Systems
This role is responsible to provide Level 3/4 technical and functional support of Way 4 Card Systems and ATM Applications and ensure proper closure and resolution of issues, in addition to making recommendations of procedure modifications or improvements that would aid in the flow of business operations. PRIMARY RESPONSIBILITIES: Provide support for Way 4, Card…
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Process Analyst
PURPOSE: To analyze business processes and identify areas where the businesses can optimize processes and workflows in order to remain competitive in their industry. Process analysts collaborate with departmental heads and stakeholders to identify areas for improvement and develop strategies to enhance business processes. PRIMARY RESPONSIBILITIES: Create end to end process documentation/workflows, knowledge articles and self-service guidance…
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Business, Process & Risk Analyst Officer, Trade Finance (Petroleum Products Transactions)
PURPOSE: To drive business process optimization through working with senior leaders and stakeholders to gain an in-depth understanding of critical business requirements and developing innovative solutions for operational and strategic changes and mitigate risks related to the daily operations within Shared Service Centre. PRIMARY RESPONSIBILITIES: Evaluate business processes, anticipate requirements, identify areas for improvement, and…
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Head of HR Shared Services
The Head of HR Shared Services is responsible for designing, developing and setting up HR Shared Services that operationalize an inspiring employee experience by driving simplification, automation, and digitization of the employee life cycle. Responsible for delivery of efficient HR administration processes and services through effective leadership and management of the day-to-day operations of HR services.…
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Digital Forensic Investigator
Purpose The role is responsible for conducting in-depth digital forensic investigations in response to internal and external requests, as well as proactively seeking out and identifying potential security threats and vulnerabilities. Primary Responsibilities The incumbent will report to Senior Manager, Physical Security and Forensic Investigations and will be responsible for: Conducting digital forensic investigations in…
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Officer-Marketing & Communication
Purpose The role is responsible for building the brand equity and affinity of the I&M Bank Group brand and for enabling business growth through the development and execution of Through the Line and Tactical marketing campaigns. This includes advertising and promotions, media and public relations, event management, sponsorships, corporate brand management and corporate communications. Primary…
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Product Owner – Enterprise Digital Solutions
Job Purpose: The job holder will be responsible for leading the technical product development and maintenance of digital business solutions integrating I&M group companies with their external stakeholders (Customers, Partners, Regulators, Aggregators, etc) in a bid to make us their financial services provider of choice. Digital solutions in scope will be those that either support…
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Collections Officer, Retail Credit Talent Acquisition Manager
JOB SUMMARY: To ensure that Retail Business meets its credit objectives through monitoring of accounts’ performance and managing late repayments and arrears to ensures delinquency rates are managed within Bank’s stipulated acceptable levels. Key Responsibilities: The incumbent will report to Senior Manager, Retail Collections & Recoveries and will be responsible for: Monitoring allocated accounts on a daily…