Jobs Kenya

Website: Website http://www.fon.co.ke/

  • Sales Rep

    Sales Rep

    Sales Job Responsibilities
    Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs;
    Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes and then documenting them;
    Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings;
    Identifying and developing new business through networking and courtesy and follow-up calls;
    Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
    Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
    Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
    Developing effective sales plans using sales methodology;
    Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
    Advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas;
    Meeting sales targets set by managers and contributing to team targets
    Networking with existing customers in order to maintain links and promote additional products and upgrades;
    Handling hardware or software problems and faults and referring on to specialist technical colleagues
    Responding to tender documents, writing proposals, reports and supporting literature;
    Managing workload in order to organise and prioritise daily and weekly goals;
    Contributing to team or progress meetings to update and inform colleagues.
    SalaryBasic salaryBenefitssales commissionTools
    Working hoursFON – Company policy
    What to expectThe company(FON) expects from the sales executive in all aspects relating to the sales targets, customer management and grow the business in the corporate sector
    Qualifications for the Sales Job
    This area of work is open to all graduates but a degree in one of the following subjects may be particularly more suitable:
    business information systems/technology;
    business/management;
    computer science/software engineering/computer engineering;
    electronics;
    Relevant Skills
    the candidate should have interest and strong knowledge of IT
    The candidates should have a strong sales background in IT solutions
    The candidate should have at least five years’ experience in ISP corporate sales environment
    The candidate should understand the skills of smart selling(negotiations and closing sales)
    You will need to show evidence of the following:
    self-motivation and a competitive, results-driven attitude;
    passion, dedication and focus;
    a good level of technical understanding with enthusiasm for new technology and its commercial uses;
    stamina, resilience and the ability to work well under pressure;
    articulate and confident presentation skills and professional telephone manner;
    time-management skills and the ability to prioritize;
    attention to detail;
    persuasive and influential verbal communication skills;
    a strong team spirit;
    business awareness;
    Work experience
    Experience of a customer service or sales environment
    The candidate should have at least five years’ experience in ISP corporate sales environment
    The candidate should understand the skills of smart selling(negotiations and closing sales)

  • Legal Officer

    Legal Officer

    Job Description
    Job Purpose:
    Assist in Providing office services by implementing legal & administrative systems, procedures and policies. It also plays an important role for managing, conducting, advising and controlling the contracts and all legal matters of the Company.
    Responsibilities (Functions and duties):

    Assist in processing all records and preparation of the legal agenda of company in liaison with the Head of Legal Affairs.
    Keeping all the records for minutes of meetings along with annual general meetings with potential share holders.
    Attend meetings with Head of Legal Affairs to ensure proper legal norms and financial standards of the company are met.
    Assist in monitoring the necessary changes in regulatory management and legislation if necessary.
    Ensuring that the company measures standards are properly complied and used perfectly before signing new deals with the clients.
    Assist in ensuring and maintaining the records of insured property of the company and over dues for the same.
    Assist in maintaining the coordination with authorities and external regulatory.
    Collecting updated data, writing reports
    Assist in processing the records and preparation of the legal agenda of company.
    Assist in Taking care of company’s PR and ensuring that it works for the growth of the company.
    Work hand in hand with the Head of Finance for collection of creditors to the company.
    Assist the supervisor in providing management with monthly updates on status of implementation progress of contracted scope from vendor, arising issues and their impact on the company’s business
    Reviewing contractual obligations of the parties and tracks the implementation progress of the project in coordination with Technology, Project, Operations and Sourcing teams e.g. equipment and services delivery time lines, systems upgrades, etc
    In liaison with the supervisor, Prepare, organize and maintain contract records and files and documenting contract performance and compliance including equipment delivery notes, Provisional and Final Acceptance Certificates (FAC) liquidated damages claims etc.
    In Liaison with the supervisor, provide contracts and agreements continual review to ensure all terms and conditions are legal and are properly implemented
    Prepare and disseminate information regarding contracts status, compliance and modifications.
    Liaise with the company’s external lawyers on matters of litigation and commercial and Keep track of all additional changes requested throughout the life of the agreement
    Identifies risks and issues, suggests alternatives that lead to best legal solution.
    Proactively work with the clients and the supervisor to resolve contractual issues, interfacing with Legal authorities as needed
    Assist the Supervisor in coordinating with the Head of Finance and alert them on vendor reaching milestones triggering payments as per contract
    Assess any applicable penalties, Liquidated Damages – LDs, and service credits based on continuous performance monitoring
    Respond to complex inquiries regarding contract obligations, revisions and any legal issues.
    Ability to draft and negotiate moderate to complex, routine contractual terms and may conduct research to support contract audit and or facilitate business unit contracting trends
    In liaison with the Supervisor, attend regular review meetings with vendors and stakeholders and take any actions required to resolve commercial and any legal issues
    Assist in developing and integrating Contract Management tools, templates, methods and processes
    Assist in Drafting and finalizing all necessary legal document including contracts, transfers/ assignment and assumption agreements and Licenses.
    Assist in Drafting and finalizing plans for dealing with existing liabilities, contingent liabilities and pending legal proceedings
    Assist in Reviewing Policies for compliances with Local Law.
    Any other duties as assigned by the Supervisor

    Performance Measures and Targets:

    Ensuring records of the company are updated and conform to the laws of the country.
    Presentation of reports in a clear and simple manner.
    Ensuring transparency in the organisation’s system

    Role Reports:

    Weekly departmental reports
    Assets & Insurance reports
    Monthly & Quarterly reports

    Experience:

    2-3 years of experience as a Legal Officer/Practitioner. Experience in Litigation & conveyance and contract/agreement drafting would be desirable.
    An Advocate of the High Court of Kenya

    Qualifications:

    Academic: Bachelors degree in Law,
    Professional: Post Graduate Diploma in Law & Current Advocate practising certificate

    Specialist knowledge required:

    Knowledge of Microsoft Office including Word, Excel, Quick books and PowerPoint
    Thorough knowledge of the common rules and regulations of a company He or she should have the deep knowledge of corporate regulatory and company rules or norms so that can work with the standard measures.

    Behavioural Competencies:

    Communication and interpersonal skills
    Excellent Negotiating skills
    Attention to details and accuracy
    Planning and Organising skills
    Analytical skills
    Team Player
    Knowledge of industry changes in regards to issues affecting law & administration.
    Ability to maintain confidential information

    Tools/Facilities required:

    Desktop computer
    Laptop computer
    Calculator

  • Operations Engineer

    Operations Engineer

    Reports to:
    General Manager, Operations
    Responsible for (Direct reports):
    Network Technician
    Job grade:
    FON-5
    Job Purpose:
    The operations Engineer analyzes network-related problems reported by clients, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the FON Network, data communications and all peripheral equipment. The Engineer is to supervise the Network Technician to achieve the above mentioned goals.
    Responsibilities (Functions and duties):

    Configure, maintain the core network equipment.
    identify, troubleshoot and resolve problems in the performance of the network for clients and internal users
    troubleshoot and solve network problems;
    provide technical support to end-users regarding supplied hardware and software;
    install, test, certify and troubleshoot networking cabling systems;
    commission client premises equipment;
    provides technical expertise to end-users regarding optimal set-up for software, hardware and network use;
    install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware;
    train end-users in various software applications and network-related procedures;
    supervise contractors in the implementation of the above functions related work as required.
    Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users.
    Configures and installs software and equipment for the access network design.
    Trains end-users on the use and features of the various operating systems and applications on the various platforms.
    Performs primary network system administration on network equipment as needed.
    Uses established tracking system to log requests; monitors progress, tracks problem resolution,
    Identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
    Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions .Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
    Optimizes equipment usage by researching and recommending enhancements to system capabilities and performance.
    Enforces the FON network security and installation procedures.
    Participate in a 24×7 call-out rota if required.
    Performance Measures and Targets:
    Network Infrastructure that will have uptime availability 99.9% of the time
    Network Infrastructure that will have network quality of 99.9% compared with the commissioning metrics.
    Network security preventing attack incidents 99%
    Infrastructure Change Management to ensure network stability 99.9% of the time
    Manage Customers’ SLAs to achieve 95% success.
    Manage operational costs and operate within the budget 99.9% success.
    Customer management and customer request achievement of 95% success.
    Management of timely and proper reports delivered to management at an efficiency of 100% of the time
    Manages leave schedule and staff management 100% of the time to fall within the allocated month of the year.
    Continuous assessment of staff members giving them feedback for improvement and motivating best performers
    Systematic resolution of faults and client issues. This is measured by the turnaround time and accurate reportingGood rapport with the 3rd party suppliers
    Good relation with the clients
    Good working relation and co-operation with staff members
    Good rand regular reporting.
    Ticket generation and closing

    Role Reports:

    Weekly & Monthly reports to the General Manager, Operations
    Quarterly Reports to the General Manager, Operations
    Monthly System checks and reporting to the General Manager, Operations

    Experience:
    3 years in telecommunications with at least 1 year working experience in a Telecom/Engineering Company/PDNO/ISP environment
    Qualifications:

    B.Eng or B.SC degree
    Annual educational enhancement by acquiring additional degree/ diploma / certificate either in technical, financial, management or administration.
    Professional: Registration with Professional Engineers (ARB)

    Specialist knowledge required:

    Knowledge of various Engineering Operating software
    Knowledge of Programming and well versed with current IT solutions
    Knowledge of Hardware and software systems
    Knowledge of Networks, network administration and Installation
    Knowledge of standard desktop application

    Personal Skills & Qualities

    Management skills
    Technical / analytical ability
    Methodical & organized
    Team worker
    Communication skills
    Good analytical skills
    Holistic in approach to fault resolutions
    Tools/Facilities required:
    Desktop computer/Laptop computer

  • Planning and Documentation Officer Principal Engineer

    Planning and Documentation Officer Principal Engineer

    Job Details
    The Documentation officer will develop telecommunications outside plant design from preliminary design to completed packages including Conduit design, building entrances, aerial, buried and underground cable design.
    The candidate shall ensure proper documentation of the entire FON OSP and ISP network, thereby maintaining control of the outside plant (OSP) activities around assigned worksites. He/she shall take and maintain accurate Field notes, supporting project timelines, and inspecting, designing and providing accurate Staking Sheets for projects.
    The position requires extensive and solid knowledge of outside and inside plant construction experience, telecommunications engineering background and planning and design of Fiber Optic Network construction.
    JOB RESPONSIBILITIES

    Build graphical worksheets for contractors – develop necessary staking Sheets e.g. survey sheets
    Develop FON Drafts in Visio, AutoCAD and other programs
    Read and follow engineer’s designs and instructions and/or specifications
    Develop and/or Interpret buried underground and aerial telecom facilities in records, on maps and in the field with sufficient clarity and detail.
    Convert available data intoCADandVisioPrograms.
    Recommend changes in running line or construction methodologies
    Enter and maintain outside plant records:
    Develop, implement, and maintain all engineering, drafting and facilities records, through work order preparation and processing.
    Participate in engineering, permitting, and construction processing order to support the project contract:
    Prepare and maintain splicing records and diagrams.
    Digitization of all records to an online fault on map documentation system
    Audit and accept contractor works to ensure conformance to design
    Management of company wayleaves and wayleave records

    Reporting
    Shall report to the Principal Engineer, Planning and Development

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