Jobs Kenya

Website: Website http://www.firstcommunitybank.co.ke/

  • Manager, Products & Projects (Head Office) Business Banker Relationship Manager, Portfolio Management Business Officer

    Manager, Products & Projects (Head Office) Business Banker Relationship Manager, Portfolio Management Business Officer

    Job Summary:
    To translate new ideas and opportunities into new products and to improve existing products. This role involves market research, development of product papers, implementation of approved products, coordinating user tests and working with marketing team to launch products and services. In addition, it entails project management, product maintenance, product performance monitoring and vendor coordination. The purpose is to create Bank’s products that are suitable to evolving customer needs and ultimately ensuring return on investment i.e. profitability.
    Key responsibilities:

    Conceptualizing and crystalizing new product ideas into concrete business cases and proposals. The approved businesses cases culminate into new products;
    Planning and implementing all elements of new products/up-grading and rolling them out in conjunction with Manager Marketing;
    Coordinating with various support services, as required, for product features implementation and user acceptance testing;
    Customer, competitor and market monitoring to identify new/upgraded product needs and opportunities(environment scanning and comparison);
    Negotiating with and closing deals with third party vendors, service providers and other external dependencies as required for the product;
    MIS generation and analysis by preparing manuals and procedures, preparing product approval papers and arranging sign-offs; and
    Product maintenance for certain products which involves trouble shooting for technical hitches and breakdowns including coordination with external vendors as necessary

    Qualifications:

    Master’s degree in Marketing, Strategic Management or its equivalent from a recognized institution will be an added advantage; and
    Bachelor’s degree in Business Information Systems, Strategic Management, Marketing or its equivalent from a recognized institution
    Chartered Institute of Marketing diploma or its equivalent; and
    Member of Chartered Institute of Marketing (CIM) or equivalent professional body.
    At least 5 years relevant experience in a similar role.
    Ability to write complex letters, comprehensive reports and to perform complex calculations

    Competencies and Attributes

    Excellent communication and interpersonal skills;
    Strong people management skills;
    Strong innovative and creative thinking skills;
    Excellent problem solving and decision making skills;
    Excellent project management skills; and
    Should demonstrate knowledge of banking applications

    go to method of application »

    If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to hr@fcb.co.ke by 20th January 2023.

    Apply via :

    hr@fcb.co.ke

  • Digital Officer

    Digital Officer

    Key responsibilities:

    Champion the roll out of digital transformation in line with the Banks’ digitization strategy, and 
    map the digital strategy to the Banks’ strategic priorities 
    Partner with the various business units in the launch of Fintech products and services to ensure a maximization of cross-selling opportunities 
    Coordinate the development of new and improved Service Delivery channels and any other 
    additional channels that may be developed, which meet the needs of the bank customers to ensure the bank remains competitive 
    Participates in the design of hardware and software systems to assist in the smooth and efficient flow of information 
    Oversee the development and maintenance and monitoring of communications networks.
    Perform the technical support function such as database, security, quality and standards.
    Use knowledge, experience and analytics to craft end to end user experiences that are 
    contemporary, exciting, and efficient by virtue of being digitally enabled 
    Manage all changes to LIVE IT systems and applications and ensure their continued availability and effectiveness.
    Oversee design, acquisition and delivery of IT training and training material for end-users.
    Oversee implementation of Disaster Recovery and security Plan and ensure their effectiveness

    Requirements:
    Qualifications:

    A Degree in an ICT related field i.e. Bachelor of Computer Science, Bachelor of Business & IT Specialized certification in ICT 
    Post graduate degree in business, computer science, marketing etc.
    Over three years and above experience in software development and design experience
    Vast experience in open software development
    Strong background in Web and mobile application development tools and languages
    Strong ability to work on SMS gateway support and integrations
    Ability to maintain and support middle – ware applications
    Experience with programming languages; Java, NET, Python, PHP etc.

    If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to hr@fcb.co.ke before 31ST May 2022

    Apply via :

    hr@fcb.co.ke

  • Relationship Manager, Asset Finance & Mortgages

    Relationship Manager, Asset Finance & Mortgages

    Job Description
    This role is responsible for achieving challenging Asset Finance and Mortgages Sales & service targets. This includes business development and product management. Provide expert support and advice to Bank’s Sales teams and to manage the Consumer Banking Asset finance sales process and sales strategies. Provide expert support and advice to both Retail and SME customers, non-customers and colleagues, responding to referrals and introductions both internal and external. Build wallet share and improve the quality of the Assets and Mortgages portfolio through managing SME and Retail vendor alliances.
    Qualifications:

    Hold a Bachelors Degree in Business, or finance related field. Masters degree an added advantage.
    Professional Banking operations training e.g. AKIB, ACIB, Business Development background
    Have a minimum of three (3) years relevant work experience in a similar position with proven result oriented track record.
    Experience in banking industry or a financial institution.
    A proven record of successfully managing customer relations and growing a portfolio of financing and asset clients.

    Applicants who wish to be considered for the above position should send their application to hr@fcb.co.ke latest by Friday, 29th October 2021.

    Apply via :

    hr@fcb.co.ke

  • Marketing and Customer Experience Manager Digital Manager – ICT department Financial Analyst

    Marketing and Customer Experience Manager Digital Manager – ICT department Financial Analyst

    We wish to fill in the above vacancy in our Business Department. Details of the position are as follows:-
    Job Summary
    The position is responsible for formulating, implementing and monitoring the Bank’s overall Customer Service Delivery strategy with the aim of ensuring that service delivery at all customer contact points is seamless and in line with the Bank’s Standards. The job also incorporates promoting the usage of the alternate banking channels of the Bank and designing and executing the brand communication strategy of the Bank that includes marketing, advertising, promotion and public relations activities with a view of developing and protecting the brand value of
    the bank.
    Key responsibilities

    Customer Service

    Setting up of the customer service standards manual, maintaining and upgrading the contents and dissemination to customer service delivery points;
    Tracking and following up to ensure complaints are adequately resolved within agreed turnaround times as well as statutory reporting where required;
    Measuring and monitoring customer service standards via customer feedback surveys, branch visits and audits, mystery shopping among other methods;
    Training Customer Service Officers and Back office staff (in specific areas);
    Strategizing the role and functions of the Call Centre and supervision of the Call Centre staff to implement the strategy; and
    Developing and implementing sales strategies to increase registration and usage penetration of alternate channel products like retail and corporate internet banking, mobile banking, ATMs.

    Marketing

    Planning and implementing all activities in the annual marketing plan including: advertising campaigns for products, conducting product launches, new branch openings, account promotions, corporate event planninand coordination among others;
    Liaising and corresponding with advertising , media and PR agencies;
    Coordinating the successful launch of marketing campaigns;
    Ensuring timely and quality production of annual reports, calendar, quarterly statutory financial reports etc.
    Coordinating the setting up of Product exhibitions, stalls, marketing events, sponsored events, sales promotions, point of sale materials, among others;
    Assigning tasks to and supervising the Assistant Manager Marketing;
    Assisting overseas subsidiaries in their marketing requirements; and
    Managing the marketing budget in line with the marketing plan for the year while operating within budget when implementing.

    Requirements
    Qualifications:
    Academic Qualifications

    Master’s degree in Marketing, Brand Development, Product Development, Strategic Management or its equivalent from a recognized institution will be an added advantage; and
    Bachelor’s degree in Marketing, Brand Development, Product Development or its equivalent from a recognized institution.

    Professional Qualifications

    Chartered Institute of Marketing diploma or its equivalent; and
    Member of Chartered Institute of Marketing (CIM), AKIB or relevant professional body.

    Experience

    At least 5 years relevant experience.

    Generic Competencies
    Ability to write complex letters, comprehensive reports and to perform complex calculations.
    Skills and Attributes

    Excellent communication and interpersonal skills;
    Excellent problem solving and decision making skills;
    Good people management and project management skills; and
    Should demonstrate knowledge of banking applications.
    Submit your application to HR latest by Friday, 17th September 2021

    go to method of application »

    If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to hr@fcb.co.ke before 20th September 2021.

    Apply via :

    hr@fcb.co.ke

  • Internal Audit Officer – Head Office Remedial Officer – Head Office Financing Analyst – Head Office

    Internal Audit Officer – Head Office Remedial Officer – Head Office Financing Analyst – Head Office

    We wish to fill in the above vacancy in our Head Office. Details of the position are as follows:-
    Job Summary
     To assist the Head of Internal Audit in executing Audit programmes and plans.
    Key responsibilities

    Prepare annual, quarterly and periodic audit plans, schedules and ensure their timely execution.
    Undertake ad hoc/planned audit assignments, prepare and submit reports thereof.
    Review internal policies, procedures, evaluate the effective of controls and ensure the Bank’ compliance to external regulations.
    Follow up with auditees and ensure implementation of audit observations.
    Undertaking other tasks as assigned from time to time by Head of Audit, immediate supervisors and other Management Team of the bank.

    Requirements
    Qualifications:

    Undergraduate degree preferably in Commerce, Finance or Economics.
    Professional accounting qualifications i.e. CPA (K), ACCA, CISA.
    4 years auditing experience in a busy environment, preferably a banking or financial institution.

    Competencies & Attributes:

    Excellent interpersonal skills.
    Excellent report writing and communication skills
    Honest with impeccable integrity.
    Willingness to frequently travel.

    go to method of application »

    If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the subject “Internal Audit Officer” on the email subject to HR@fcb.co.ke before 19th February 2021.

    Apply via :

    HR@fcb.co.ke

  • Business Development Officer, FCB Takaful Insurance

    Business Development Officer, FCB Takaful Insurance

    Job Summary:
     Bank and Individuals business acquisition from bank and non bank clients, and ensure successful conclusion of underwriting  and claims processing through comprehensive prospecting

    To manage the Bank/individuals portfolio through provision of effective servicing and retention for securing additional business opportunities with them
    To promote a positive image of FCB Takaful Brokers through service protocols to policyholders, members of the public and other stakeholders by showing respect, courtesy and professionalism to all internal and external customers.
    Active participation in Underwriting and claims, in order for the Brokerage to meet reasonable targets
    Work hand in hand with the RMs and CSRS to optimize on brokerage growth.

    Key responsibilities:

    Creating general awareness on Takaful Principles and Products to the targeted market, as well as within First Community Bank(Financing Department)
    Maintaining an extensive, retentive active network of corporate clients/prospects
    Develop dynamic working relationship with the Takaful team, offering advice to assist in achieving their underwriting portfolio  and  their marketing  goals
    Undertake comprehensive research on new and niche markets to enable the brokerage gain a competitive advantage in the market
    Monitor performance, new business and renewals to ensure increased business through retention.
    Orientation on  FCB product knowledge for new business executives
     Ensuring policy owner service standards are met in primary areas namely, client identification, acquisition and growth e.g. identifying target and penetrating niche markets through existing bank customers and non-direct clients.
    8.     Following up on feedback from sourced clients, bank executives, and direct clients on product issues and developing and implementing action plans to address expressed or ideal needs and concerns.
    9.     Maintaining an updated data-bank of target/prospective customer’s; new businesses and business enquiries:
    10.   Building a good network in Insurance within the Banking industry and maintaining a strong presence in the designated branch through efficient co-ordination of the branch market outreach activities.
    11.   Provide guidance to FCB team and other bank staff on the efficient in underwriting and claims.
    12.   Safeguarding confidential and positive matters of the company both at the branch level and corporate level.
    Preparing and transmitting to the principal officer weekly and monthly reports on all the underwriting business done and update on claims processing.

    Requirements
    Qualifications:

    Minimum Diploma in Insurance, a degree is preferred
    Certificate of Proficiency in Insurance a Must.
    Over 1 Year of experience in insurance Industry
    Good working knowledge of MS-Office suite
    Experience in Insurance products preferably Insurance Co-operate Business

    Competencies & Attributes:

    Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, ardent team player, mature, reliable, hard working and able to work without supervision.
    Sound knowledge of the FCB Takaful products and services;

    Job skills:

    Understand the Insurance Act and general laws relating to Insurance;
    Demonstrate a high degree of sensitivity, confidentiality when dealing with internal &external customers.
    Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.
    Aggressive personality with positive attitude to sales and customer service
    Pleasant and warm personality with excellent communication and inter-personal skills.
    Ability to cope with flexible tasks; and inspire the sales executives and other bank staff.
    Confident and enthusiastic
    Honest with impeccable integrity (high ethical standards). Good working knowledge of MS-Office suite
    Supervisory ability: Responsibility and ability to grow, support and develop talent within the FCB Takaful Customer Service team.
    Computer skills: Must be adept in use of Ms Word, Excel, and Access, power-point, Internet and email

    If you are up to the challenge, possess the necessary qualification and experience, please send your CV only quoting the job Title on the email subject to hr@fcb.co.ke before 30th July 2020.

    Apply via :

    hr@fcb.co.ke

  • Manager, Bank Products

    Manager, Bank Products

    Key responsibilities
     Conceptualizing and crystalizing new product ideas into concrete business cases and proposals. The approved businesses cases culminate into new products;
    Planning and implementing all elements of new products/up-grading and rolling them out in conjunction with Manager Marketing;
    Coordinating with various support services, as required, for product features implementation and user acceptance testing;
    Customer, competitor and market monitoring to identify new/upgraded product needs and opportunities(environment scanning and comparison);
    Negotiating with and closing deals with third party vendors, service providers and other external dependencies as required for the product;
    MIS generation and analysis by preparing manuals and procedures, preparing product approval papers and arranging sign-offs; and
    Product maintenance for certain products which involves trouble shooting for technical hitches and breakdowns including coordination with external vendors as necessary.
    Requirements
    Qualifications:
     Academic Qualifications
    Master’s degree in Marketing, Strategic Management or its equivalent from a recognized institution will be an added advantage; and
    Bachelor’s degree in Business Information Systems, Strategic Management, Marketing or its equivalent from a recognized institution
    Professional Qualifications
    Chartered Institute of Marketing diploma or its equivalent; and
    Member of Chartered Institute of Marketing (CIM) or equivalent professional body.
    Experience
    At least 5 years relevant experience in a similar role.
     Generic Competencies
    Ability to write complex letters, comprehensive reports and to perform complex calculations
    Skills and Attributes
    Excellent communication and interpersonal skills;
    Strong people management skills;
    Strong innovative and creative thinking skills;
    Excellent problem solving and decision making skills;
    Excellent project management skills; and
    Should demonstrate knowledge of banking applications

    If you are up to the challenge, possess the necessary qualification and experience, please send your CV only quoting the job Title on the email subject to hr@fcb.co.ke before 08th July 2020. 

    Apply via :

    hr@fcb.co.ke

  • Financing Analyst

    Financing Analyst

    Job Summary
    The overall objective of the analysts is to ensure that the financing proposals are complete, correct and consistent with Bank’s established policies/procedures and are within the Shari’a and CBK prudential guidelines.
    Key responsibilities

    Ensuring that the financing proposals are complete, correct and consistent with Bank’s established policies/procedures and are within the Shari’a guidelines and CBK prudential guidelines.
    Preparation of required statutory reports (CBK & CRB) and other reports as may be required by the bank’s management.
    Supporting business units with on time responses and ensuring set TAT are achieved and maintained;
    Instituting and overseeing the timely disbursement of facilities while ensuring adequate controls.
    Scrutiny of all required docs for the facility i.e. Check for :
    Customer’s application letter and required documents
    KYC documents e.g national ID, Pin etc
    FLP
    Maintain record and track of the facility applications.
    Verify and prepare post LOO functions.
    Conducting competitor analysis and research to ensure continued market competitiveness and relevance of the bank.
    Keeping the relationship of branch financing officers abreast of the key financing issues/changes so as to improve relationship management.
    Supporting business units branch disbursement bookings on time responses and ensuring set TAT are achieved and maintained
    Maintaining a high quality of the assigned financing portfolio and the entire asset book with proper risk evaluation, proposition of timely corrective action to secure Bank’s interest.
    Timely tracking and follow ups of Facility proposals emanating from the business units for next level of approval within the agreed turnaround times.
    Undertaking other tasks as assigned from time to time by Head of Financing, immediate supervisors and other Management Team of the bank.

    Requirements

    Qualifications:

    Hold a Bachelors Degree in Business, Accounts related, Administration or related field. Masters degree an added advantage.
    Diploma in Banking and/or Professional Banking/CPA (K) qualifications a plus.
    Have a minimum of Five (5) years relevant work experience, with proven result oriented track record.
    Have strong customer service orientation/experience.
    Experience in Business development and banking operations

    Competencies & Attributes:

    A thorough understanding of the Bank’s financing policy and CBK prudential guidelines.
    Interpersonal skills to effectively communicate with and manage expectations of customers and other stake holders.
    Analytical skills, understanding and interpretation of facilities as structured and options available in the process of structuring plans for turning around non-performing loans.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidance to consistently achieve required compliance standards or benchmarks.
    Planning and organizing skills for effective planning and execution of tasks and deliverables within timeframes and budget.
    Excellent written and oral communication skills for effective relationships with different stakeholders;
    Quality orientation to ensure consistency in adhering and uphold performance standards for Service Level.
    Agreements and quality of documentation.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

  • Certified Information Systems Auditor (CISA)

    Certified Information Systems Auditor (CISA)

    Key Responsibilities:
     

    Assessing adequacy of controls employed to safeguard IS assets
    Review measures employed to ensure data security and integrity.
    Evaluating effectiveness of controls put in place to ensure business continuity (BCP).
    Review system efficiency, effectiveness and availability.
    Review system change management to ensure adherence to policy.
    Review of adequacy of network security controls.
    Review of ICT policy and information security policy (ISP).
    Carrying out forensic audits and investigations.
    Advising management on industrial developments relating to ICT risk.
    Assessing the Bank’s compliance with relevant laws and regulations in relation to information systems.
    Reviewing and following up on all issues related to information systems raised by the external auditor and the CBK auditors.
    Evaluating the systems established to ensure compliance with those policies, plans, procedures, laws, and regulations which could have a significant impact on the organization.
    Reporting significant risk   exposures and   control   issues,  including fraud   risks, governance issues, and other matters needed or requested by the Board Audit Committee.
    Review & reporting on emerging IS risks (e.g. cyber security risk)
    Conduct quarterly vulnerability penetration test on all ICT platforms deployed by the Bank.

    Qualifications Requirements

    University Degree or its equivalent. IT related degree from a recognized university.
    Be a certified information systems auditor. (CISA)
    Be a certified public accountant CPA (K).
    Be a member of Information Systems Audit & Control Association (ISACA)
    Minimum 5 years working experience in Audit.  3 years of which should be dedicated to information systems audit.
    Adequate training in report writing and data analytics
    Experience in IT fraud investigation and prevention.
    Must have no criminal records
    Experience in performance and people management.

    Desired Qualities

    Strategic thinker, ability to see the big picture and formulate strategies for the unit that will contribute to achievement of the Bank’s overall objectives
    Enthusiastic, results oriented with excellent communication and presentation skills.
    A forward planner with clear focus, ardent team player, mature, reliable, and hardworking
    Understand information security procedures
    Excellent analytical, problem solving skills
    High levels of professionalism and professional development; is self –disciplined with a high sense of alertness
    Honest with impeccable integrity (high ethical standards).
    Ability to grow, support and develop information systems audit talent within internal audit department.

    Remuneration
    A package commensurate to the posts shall be discussed and agreed with the successful candidates.

  • Manager, Bank Products

    Manager, Bank Products

    PURPOSE:
    To translate new ideas and opportunities into new products and to improve existing products. This role involves market research, development of product papers, implementation of approved products, coordinating user tests and working with marketing team to launch products and services. In addition, it entails project management, product maintenance, and product performance monitoring and vendor coordination. The purpose is to create Bank’s products that are suitable to evolving customer needs and ultimately ensuring return on investment i.e. profitability.
     
    PERSON SPECIFICATIONS:Academic Qualifications

    Master’s degree in Marketing, Strategic Management or its equivalent from a recognized institution will be an added advantage; and
    Bachelor’s degree in Business Information Systems, Strategic Management,Marketing or its equivalent from a recognized institution.

    Professional Qualifications

    Chartered Institute of Marketing diploma or its equivalent; and
    Member of Chartered Institute of Marketing (CIM) or equivalent professional body.

    Experience

    At least 5 years relevant experience

    Generic Competencies

    Ability to write complex letters, comprehensive reports and to perform complex calculations.

    Skills and Attributes

    Excellent communication and interpersonal skills;
    Strong people management skills;
    Strong innovative and creative thinking skills;
    Excellent problem solving and decision making skills;
    Excellent project management skills; and
    Should demonstrate knowledge of banking applications

    Responsibilities

    Conceptualizing and crystalizing new product ideas into concrete business cases and proposals. The approved businesses cases culminate into new products;

    Planning and implementing all elements of new products/up-grading and rolling them out in conjunction with Manager Marketing;
    Coordinating with various support services, as required, for product features implementation and user acceptance testing;
    Customer, competitor and market monitoring to identify new/upgraded product needs and opportunities(environment scanning and comparison);
    Negotiating with and closing deals with third party vendors, service providers and other external dependencies as required for the product;
    MIS generation and analysis by preparing manuals and procedures, preparing product approval papers and arranging sign-offs; and
    Product maintenance for certain products which involves trouble shooting for technical hitches and breakdowns including coordination with external vendors as necessary