Website: Website http://www.dlight.com
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Senior Manager Customer Quality Assurance, Africa
Reporting to: Director, Global Customer Quality Job Tier Level: C3 Direct Reportees: Quality Managers (Africa VI) Position Description The job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. He will continuously monitor the quality of products received, stored, dispatched to ensure all meet…
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Head of Demand Planning
Reporting to:Senior Manager, Financial Planning & Analysis Job Tier Level: C3 Direct Reportees:None Position Description The job holder will be responsible for all forecasting activities associated with customers and products for Africa VI Markets. The Demand Planner will create and maintain forecast models for all Africa Opcos, incorporating business intelligence and forecast information gathered from…
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Head of IT Infrastructure & Operations
Position Description The job holder will be responsible for d.light Kenya’s end-to-end delivery of IT business systems integration and support requirements. The services will include (but not limited to) supporting connectivity & integration engagements and projects, 3rd party vendor engagements, system availability, and redundancy management. R&Rs Define & follow-through on all IT-related project deliverables to…
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Warranty & Parts Operation Manager
Direct Reporting to: After Sales Manager – Africa Direct Repartees: None Position Description The job holder will develop and manage monthly warranty bills through validation of warranty reports documented on Atlas. The Job holder will prepare warranty cost reports based on spare parts used and Labor fees payout for the service partners. The job holder…
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Service Tracking Executive Service Center Technician
Location: Call Centre, Kenya Reporting to: Aftersales Manager, Kenya Position Description The incumbent will be responsible for receiving, troubleshooting, analysing and reassigning tickets to the regional service teams for action ensuring a seamless link between call center teams, digital channels, technicians an customers, with a view to reducing repair TAT’s and enhancing customer experience. Read…
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Trade Development Manager Project Coordinator IT Internship
Responsibilities Grow portables revenue in theassigned territory Ensure proper visibility and availability of d.light products in the assigned territory Revenue primarypurchase by the distributor Manage outlet distributor Recruit and manage PPLs in theterritory Distribute and Manage PPLs under theterritory by visiting as per route plan Grow strategic SKU revenue in theassigned territory Grow and distribute…
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Merchandisers
Position Description The Merchandiser will play a pivotal role in ensuring that products appear in the right store or on website, at the appropriate time and in the correct quantities. The position is responsible for working closely with the buying teams to accurately forecast trends, plans stock levels and minor performance. R&Rs Ensure timely payment…
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Internal Control Manager Group Tax Manager
Reporting to: CFO Position Description The Internal Control Manager will be responsible for ensuring a strong internal control environment through the development of policies and procedures, ensuring their implementation and monitoring complianceThe position will work to foster standardization and consistency across d.light of business processes and internal controls. Person Specifications The ideal candidate is a …
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Customer Experience Agent Territory Retention Executive Telesales Agent
Position DescriptionThe jobholder will be responsible for contacting clients and collecting outstanding payments with the aim of reducing the delinquency numbers for the business. R&Rs Monitor accounts to identify outstanding debts Investigate historical data for each debt or bill Find and contact debtors’ clients to arrange debt payoffs Take actions to encourage timely debt payments…
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IT Support Officer
JOB DESCRIPTION Reporting to: Head of Development and Delivery Description The incumbent will provide delivery and second leveltechnical support at the call center. They will maintainthe computer networks of all types, providing technical support and ensuring the whole call centerruns smoothly, as they monitorand maintainall computer systems, installing and configuringhardware and software as well assolve…