Jobs Kenya

Website: Website http://www.apainsurance.org/

  • Senior Pension Administrator

    Senior Pension Administrator

    KEY PRIMARY RESPONSIBILITIES

    Ensure compliance with the regulations as set out by the Authorities for all Pension accounts.
    Enhance client relationship through Implementation of client servicing strategies to enhance customer experience.
    Advice Trustees on changes in the Retirement Benefits legislation and institute changes in legal documents, contracts and Service Level Agreements.
    Segregate and prioritize management of key clients, train and supervise account handlers on management of the accounts.
    Arrange organize presentations for training sessions including, pre-retirement training, personal financial management, in-house trustees training seminars and general member education.
    Organize, prepare, attend and make presentations on quarterly scheme performances for Boards of Trustees and Annual General Meetings for members.
    Prepare calendar of meetings for key clients and Boards of Trustees.
    Assistance in preparation of annual and management of the department’s expenditure.
    Assist to grow business through the different sales channels
    Run System quality assurance checks and keep system logs, institute enhancements in current system to include regular regulatory changes and desirable enhancements.
    Address enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients and client visitation.
    Process and facilitate benefits payments and annuity/IDD administration 
    Observe strict adherence to contribution receipts, allocation as per the regulations and reconciliation in liaison with finance department.
    Commission processing within the set timelines.
    Assist in key GL/CL processes as a way of expanding skills

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in a business-related degree.

    JOB SKILLS AND REQUIREMENTS

    Interpersonal andCommunication skills
    Time management skills
    Good negotiation skills
    Good relationship skills

    PROFESSIONAL QUALIFICATIONS

    Any professional Qualification will be an added advantage.

    EXPERIENCE

    At least 5 years of relevant experience

    Apply via :

    apollogrouprec.peopleshr.com

  • Care Assessor Business Development Officer

    Care Assessor Business Development Officer

    This position is responsible for managing the client’s benefits as per the policy and responding to clients queries through email/telephone.
    KEY PRIMARY RESPONSIBILITIES

    Reviewing and issuing pre-authorization.
    Handling the 24-hour call center (cell phones /office lines) and responding to clients’ queries as they arise.
    Interacting with clients, brokers, clinicians, APA relationship officers, and schemes HR’s as required to resolve problems/update progress in a manner consistent with the principles of the policy.
    Conducting hospital visits to assess patient’s care throughout the continuum of care for diagnosis/procedures as well as maintaining the client’s /provider relationship.
    Reporting adverse occurrences relating to clients’ management, and policy with appropriate action to ensure compliance with quality patient care.
    Coordinating step-down management and referrals for all clients with chronic diseases
    Participating in health talks/wellness camps and service meetings
    Participating in company CSR and brand-building activities in liaison with other departments.

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree/Diploma in relevant field

    JOB SKILLS AND REQUIREMENTS

    Team player with strong interpersonal and persuasive skills 
    Good Communication and interpersonal skills
    Good analytical skills and keenness to details
    Excellent Negotiation skills
    Effective decision maker

    PROFESSIONAL QUALIFICATIONS

    Any Relevant professional qualification

    EXPERIENCE

    At least 4 years of relevant experience 

    Deadline: 06-May-2023

    go to method of application »

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke

    Apply via :

    recruitment@apollo.co.ke

  • Full Stack Developer

    Full Stack Developer

    Job description
    To contribute across the technology stack, covering the end-to-end development of APIs, web and native applications, technical support as well as improvements to DevOps tooling
    KEY PRIMARY RESPONSIBILITIES

    Design and implement high performance cloud native APIs
    Develop mobile and web front end applications for large scale usage
    Triage, diagnose and troubleshoot production incidents and come up with long term solutions
    Use Agile engineering practices and various software development technologies to rapidly develop creative and efficient solutions that enhance the organization’s technology stack
    Plan, develop and implement large-scale projects from conception to completion.
    Provide innovative solutions to complex business problems.
    Collaborate with other team members to implement user stories, write tests, and continuously deliver new/improved product functionality

    ACADEMIC QUALIFICATIONS

    Bachelor’s Degree in Information Technology / Computer Science or equivalent work experience
    Master’s Degree in Computer Science / Engineering / Information Technology will be an added advantage

    JOB SKILLS AND REQUIREMENTS

    Extensive experience in software development for more than 5 years.
    Experience in commercial/ production class API development for at least 5 years.
    Have extensive experience in troubleshooting APIs and applications, crash analytics, remote debugging, and continuous integration.
    Excellent experience with Git and Git Workflow
    Experience with iOS and Flutter will be an added advantage
    Experience with cloud platforms (AWS/ GCP/ Azure) is an added advantage
    Expert in Java/Kotlin, Android SDK, and mobile development technologies
    Expert in API design and development using Spring Boot
    Expert in building a working world-class app from scratch
    Expert experience with reactive and asynchronous programming using coroutines
    Expert in quality assurance processes / CI-CD, Unit and integration testing
    Have a track record in optimizing apps for device, CPU, data and memory usage
    Understands android application architecture, design and development
    In-depth experience with application and user interface design and development
    Expert knowledge of the MVM/ MVVM architecture, Android architecture components
    Expert understanding of Agile Software Development frameworks

    PROFESSIONAL QUALIFICATIONS

    Any related qualification will be an added advantage

    EXPERIENCE

    Full-stack engineer with a passion for mentoring other colleagues in the team
    Real passion for development and a demonstrated appetite for continual learning
    Appreciation for pair programming
    Team player who is positive, proactive, and a motivated self-starter
    Great communication skills
    Excellent written and verbal communication skills
    Knowledge and experience with build and release management
    Strong analytical and problem-solving skills
    Excellent Planning and Organization

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke

    Apply via :

    recruitment@apollo.co.ke

  • Incident Manager

    Incident Manager

    We are looking for a dynamic incident manager to join our Digital Factory. In this role, you’ll be in charge of leading the incident management process to resolution and restoring our Digital services swiftly. You will also log and categorise recurring incidents to improve incident management protocols. To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during incidents.
    KEY PRIMARY RESPONSIBILITIES

    Overseeing the incident management process and team members involved in resolving the incident
    Collaborating with the incident management team, internal departments and/ or vendors to ensure that all protocols are diligently followed
    Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks
    Responding to a reported service incident, identifying the root cause, and initiating the incident management process
    Logging all incidents and their resolution to see if there are recurring incidents
    Prioritising incidents according to their urgency, impact on the business and disruption to users
    Follow a prioritisation process that is transparent and understandable for all parties involved
    Developing and maintaining adherence to incident management protocols
    Promote and drive the continuous improvement in incident management process to ensure its effectiveness
    Communicating with Head of Digital if major issues occur and on any reoccurring incidents.

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in information technology, engineering, or a related field

    JOB SKILLS AND REQUIREMENTS

    Excellent managerial skills and ability to collaborate with team members
    Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally
    Proven ability to drive change and constant improvement.
    Strong problem-solving, analytical, and time-management skills

    PROFESSIONAL QUALIFICATIONS
    Any of the following qualifications will be an added advantage:

    Information Technology System Management (ITSM)
    CREST Certified Incident Manager (CCIM)
    Major Incident Manager (MIM)
    ITIL Master in IT Service Management (ITIL M)
    ITIL 4 Managing Professional (ITIL MP)

    EXPERIENCE

    At least 3 years’ experience working in IT service management or a similar role
    Strong knowledge of IT Service Management methodology. A proven history of deploying those practices to ensure successful execution against technology initiatives
    Proven experience in the Incident Management process, excellent understanding of the ITIL methodology
    Knowledge of the Agile software development process
    Knowledge and/ or experience with widely successful Agile techniques: User Stories, TDD, Continuous Integration, Continuous Testing, Paired Programming, Automated Testing, Agile Games

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke

    Apply via :

    recruitment@apollo.co.ke

  • Quality Assurance Officer Claims Analyst

    Quality Assurance Officer Claims Analyst

    Job description
    Responsible for ensuring claims processes and services meets the established standards to guarantee efficiency, monitor and prepare controls for managing claims cost
    KEY PRIMARY RESPONSIBILITIES

    Conduct an audit of overall claims settled, placing special attention to high value, repeated visits, and duplicate claims. Check the error rate.
    Review of STP claims in line with acceptable process agreement
    Identify Providers with significant billing irregularities or suspected of fraud and have regular provider engagement issues on billing.
    Admissions tracking; checking on exaggerated bills, unnecessary admissions or overstay admissions, and doctors’ charges.
    Enforce claims cost controls e.g. co-payments, discounts, provider restrictions, waiting periods
    Frequent claimants, irregular services against MOH clinical standards of service
    High average cost providers
    Reimbursement reports review to pick exceptions and cold calling/impromptu visits.
    Monitor and share reports of TATs for all key claims processes credit, reimbursement claims, discount claims.
    Identify areas of improvement and scale up the STP process.

    ACADEMIC QUALIFICATIONS

    Business Related Degree 
    Medical background
    Risk / Quality assurance experience will be an added advantage

    JOB SKILLS AND REQUIREMENTS

    Team player with strong interpersonal and persuasive skills 
    Good Communication and interpersonal skills
    Good analytical skills and keenness to details
    Excellent Negotiation skills and Effective decision maker

    PROFESSIONAL QUALIFICATIONS

    Certificate of Insurance Proficiency or any Insurance-related qualifications
    Quality Assurance professional qualification will be an added advantage

    EXPERIENCE

    At least 3 years of relevant experience in a busy environment

    go to method of application »

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke

    Apply via :

    recruitment@apollo.co.ke

  • Agency Support Specialist (Payroll and Benefit)

    Agency Support Specialist (Payroll and Benefit)

    We are seeking a highly motivated and detail-oriented individual to join our team as an Agency Support Specialist – Payroll and Benefits Administration. The successful candidate will be responsible for overseeing the payroll and benefits administration for individual life sales force, ensuring accuracy and compliance with all applicable laws and regulations countrywide, and supporting all agency-related support areas as assigned from time to time.
    KEY PRIMARY RESPONSIBILITIES

    Processing commissions and retainers due to the sales forces within set timelines and maintaining accurate records
    Keeping track of sales force account debits and credits, processing advances and recovering advances granted within company policies, and ensuring clearance during exits.
    Implementing career path, Sales forces Support Benefits and any ad hoc incentives within set company policies and timelines
    Ensure compliance with all applicable laws and regulations related to payroll and benefits administration
    Coordinate with finance and operations departments to reconcile payroll and benefits data and resolve any discrepancies.
    Communicate with sales agents regarding payroll and benefits-related inquiries and issues.
    Maintain accurate and up-to-date sales force records in the payroll and benefits systems; including enrolling sales force in benefit programs, coordinating open enrolment, and managing claims at exits.
    Co-ordinating sales management meetings for the individual life sales managers;
    Providing monthly reports to the Individual life management team on benefits utilization
    Auditing, reviewing, and improving payroll and benefits administration processes through data analytics 
    Facilitating, coordinating, tracking, and reporting the business acquisition activities of the sales force and keeping proper records for each sales representative, employer markets, and partners
    Support coding of all individual life sales teams in line with the company coding guidelines
    Support the on boarding of sales teams and equipping them with the necessary tools of trade
    Facilitating and organizing national and regional awards forum for the sales team
    Supporting the learning and development of the sales force through the APA Life Sales Force Academy

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in Finance, Accounting, Business Administration, or an equivalent.

    JOB SKILLS AND REQUIREMENTS

    Presentation and interpersonal skills
    Leadership and time management skills
    Strong analytical and problem-solving skills.
    Excellent attention to detail and organizational skills.
    Strong communication skills, both written and verbal.
    Ability to work independently and manage multiple priorities.
    Prior experience with payroll and benefits software, administration processes, and procedures will be an added advantage.

    PROFESSIONAL QUALIFICATIONS

    Progress in Relevant professional qualification IIK/LOMA or an equivalent

    EXPERIENCE

    At least 3 years of relevant experience.

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke

    Apply via :

    recruitment@apollo.co.ke

  • Senior Business Development Officer

    Senior Business Development Officer

    This position is responsible for achieving business growth by meeting new business targets. This involves risk review, correct pricing, effective credit control, delivery of set loss ratio and building and maintaining customer relationships.
    KEY PRIMARY RESPONSIBILITIES

    Secure new health business directly and through intermediaries as per set targets 
    Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients
    Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
    Responding to internal and external audit queries and implementation of recommendations;
    Timely submission of quotations and tenders
    Sending renewal notices to clients and advise on changes in policy if any;
    Complying with statutory, regulatory and internal control processes at the business units;
    Risk acceptance as per the set guidelines
    Preparing weekly sales reports as required against the projected target
    Advise cover terms to underwriting to enable timely and proper underwriting, set up and claims processing
    Maintain excellent customer service with intermediaries and clients
    Familiarize with the current market conditions and trends
    Cross selling & upselling responsibility
    Product development, new solutions that meet the ever changing needs of clients
    Developing departmental budget and business plans to achieve the set company targets;
    Participating in company CSR and brand building activities in liaison with other departments;
    Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
    Implementing interdepartmental SLA in liaison with other departmental heads;
    Participating in departmental meetings, projects and committees as assigned.

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in Actuarial Science or an equivalent.

    JOB SKILLS AND REQUIREMENTS

    Leadership skills 
    Teamwork skills
    Interpersonal and Communication skills
    Analytical skills
    Excellent sales and marketing skills
    Knowledge of health insurance products, concepts and procedures

    PROFESSIONAL QUALIFICATIONS

    Progress towards Diploma in Insurance ACII/ Diploma in Insurance

    EXPERIENCE

    At least 5 years relevant experience

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke with Senior Business Development Officer-Health as the subject of the email on or before 10th April 2023. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@apollo.co.ke

  • Manager ,Care and Provider Relations

    Manager ,Care and Provider Relations

    This position is responsible for developing and maintaining healthcare management plans in order to achieve profitable growth and health business client retention, establishing, maintaining and reviewing provider panels, provider relations and terms geared at achieving pre-set levels of customer experience, financial performance and staff satisfaction. The role is expected to collaborate with partners via a robust provider management framework to implement health care preventative measures and cost effective treatments. 
    KEY PRIMARY RESPONSIBILITIES

    Accrediting high level and cost effective medical providers and negotiating on rates and discounts; Manage contracts with service providers including developing innovative reimbursement options and positioning APA as a partner to the providers.
    Maintaining proper case management principles through reviews of all pre-authorizations;
    Ensure proper mechanisms are in place for reviewing all individual proposal forms and medical reports and advising the medical underwriting on risk management and appropriate limits of cover;
    Lead the development and implementation of programs for promoting healthy lifestyle through coordination of wellness camps and health talks, distributing health publications and engaging all clients with chronic diseases to the CDM panel for better disease management;
    Implementing internal and external audit recommendations on matters related to case management and medical provider’s provisions within the agreed timelines;
    Coordinating the approval process of all overseas referrals as per the set guidelines;
    Contributing to attaining renewal retention by training scheme leaders on benefit utilization;
    Guiding the business in compliance to health regulations relating to health insurance. Comply with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
    Developing departmental budget and business plans to achieve the set company targets;
    Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
    Participating in company CSR and brand building activities in liaison with other departments;
    Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
    Implementing interdepartmental SLA in liaison with other departmental heads;
    Participating in management meetings, projects and committees as assigned

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in relevant field eg 1st Degree in medicine/pharmacy/Nursing together with post graduate qualifications in healthcare management/health systems management/health economics/MBA
    Business Management Training

    JOB SKILLS AND REQUIREMENTS

    Strong leadership and management skills
    Ability to work independently and build effective interpersonal relations
    Bias towards innovation and development of new ideas in problem solving
    Professionalism in dealing with both internal and external customers
    Effective communication both written and verbal

    PROFESSIONAL QUALIFICATIONS

    ACII/AIIK or
    Registered with a recognized medical professional body; Kenya Medical Practitioners and Dentists Council / Nursing Council of Kenya (NCK)

    EXPERIENCE

    At least 8 years’ relevant experience with 3 years’ at managerial level.

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke with Manager, Care and Provider Relations as the subject of the email on or before 3rd April 2023. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@apollo.co.ke

  • Audit Senior

    Audit Senior

    The role is responsible for carrying out audits by providing independent, objective assurance and consultancy services in order to improve the group overall operations, with specific emphasis on the controls, governance and processes.
    KEY PRIMARY RESPONSIBILITIES

    Participating in the high-quality planning, execution and reporting of audits. Ensure the audit jobs maintain thorough and high-quality results within defined audit plans & budgets.
    Reviewing various business processes and documents to check for controls and compliance with the company policies and procedures. This involves:
    Conducting interviews during audits, 
    Preparing working papers for the various audits
    Developing and administering surveys,
    Summarizing audit issues.
    Identifying all risks including people, technology and process risks, and evaluating the efficiency and effectiveness of controls;
    Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls;
    Drafting and communicating the results of audit via written reports and oral presentations to management;
    Following up with HOD’s to check on the implementation of the audit recommendations;
    Training and guiding the Audit Assistants in the execution of the audit plan;
    Conducting data extraction and analysis utilizing software tools;
    Performing ad hoc assignments as required (e.g. investigations, advisory engagements).

    ACADEMIC QUALIFICATIONS

    Bachelors’ degree in Accounting / Finance – second class upper 

    JOB SKILLS AND REQUIREMENTS

    Detailed understanding of principles, practices and techniques related to Internal Audit
    Strong relationship, communication and stakeholder management skills
    Ability to evaluate risks, articulate issues, develop consensus, raise awareness and recommend practical solutions
    Strong written and verbal language skills
    Advanced analytical skills
    The ability to work under pressure and be resilient and tenacious to get results

    PROFESSIONAL QUALIFICATIONS

    CPA (K) or ACCA
    Holder of Certified Information Systems Auditor (CISA) or Certified Internal Auditor (CIA)or Certified Fraud Examiner (CFE) is and added advantage

    EXPERIENCE

    At least 4 years relevant working experience in internal or external audit
    Experience in use of CAATs (Computer Aided Audit Techniques)
    Broad audit expertise coupled with good understanding of financial services sector and impacting laws & regulations.

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke with Audit Senior as the subject of the email on or before 24th March 2023. Only shortlisted candidates will be contacted

    Apply via :

    recruitment@apollo.co.ke

  • Compliance Officer

    Compliance Officer

    This role is tasked with the implementation of compliance frameworks, and ensuring compliance of the various entities to applicable laws, regulations and operational controls. The Officer is responsible for supporting a strong Group-wide Compliance culture through the day-to-day management of operational and regulatory compliance framework. The officer will also perform independent reviews on compliance with the group’s policies and procedures, assess adequacy of risk management controls, observance of regulatory requirements and highlight exceptions or violations.
    KEY PRIMARY RESPONSIBILITIES

    Develop and implement an effective legal compliance program for the whole group
    Set plans to manage a crisis or compliance violation
    Educate and train employees on regulations and industry practices
    Address employee concerns or questions on legal compliance
    Keep abreast of internal standards and business goals
    Sign off on any marketing and advertising collateral to ensure it is compliant to applicable laws and regulations
    Coordinating the Risk & Control Self-Assessment (RCSA) framework across the various businesses and support units
    Tracking and analysing incidences of frauds (successful and attempted), identify causes and working with respective units on their implemention of comprehensive measures to close loopholes.
    Ensure that all applicable legislation are complied with by each company within the group through day to day monitoring and regular review of compliance to legislation, regulations and internal policies and controls.
    Identify areas of compliance weakness and recommend remedial measures in consultation with the Group Head of Risk & Compliance and other senior business leaders as appropriate.
    Perform the role of AML/CTF Compliance Officer, including training and awareness, oversight of customer due diligence and suspicious transaction monitoring and reporting
    Coordinating with key internal stakeholders and external authorities to resolve compliance-related issues and client complaints
    Any other duty as assigned from time to time

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in law, accounting, business, public administration, or a related field

    JOB SKILLS AND REQUIREMENTS

    Knowledge of insurance operations.
    Good understanding of regulatory requirements, legal and prudential guidelines.
    Good communication skills.
    Analytical skills.
    IT proficiency.
    Adaptable to changing environments 

    PROFESSIONAL QUALIFICATIONS

    Possession of a professional designation such as Certified Compliance Officer, Certified Internal Auditor, Certified Public Accountant, Certified Public Secretary, Certified Information Systems Auditor, AML or Certified Fraud Examiner
    Chartered Institute for Securities Investment (CISI) certification an added advantage

    EXPERIENCE

    At least two years in a compliance, risk management or legal practice within a large organization preferably in a financial services industry or a consulting firm
    Well-grounded in CMA, IRA and RBA compliance issues.

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to recruitment@apollo.co.ke with Compliance Officer as the subject of the email on or before 17th March2023. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@apollo.co.ke