Website: Website http://www.aku.edu

  • Operating Theatre & Recovery Nurse 

Clinical Nurse, Maternity

    Operating Theatre & Recovery Nurse Clinical Nurse, Maternity

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the OR/ Theatre Manager.
    Responsibilities:

    Ensure complete pre-op assessment including the surgical checklist, nursing documentation and physician’s assessment
    Receive the patient prior to surgery, gets report from the accompanying nurse and performs pre-op checklist.
    Circulate and assist as needed for minor surgeries under supervision
    Ensure effective recovery of stable patients post any form of anaesthesia.
    Assists with intubation and extubation of patient in the Post Anaesthesia Care Unit (PACU) and if required in the Operating Room (OR)
    Communicate with anaesthetist and primary teams regarding patient issues and shifting plans.
     Promptly report both clinical and non-clinical unusual findings to the nurse manager or designee
    Identify patient and family learning needs and initiate appropriate teaching
    Perform pain assessment and initiate analgesia as required
    Ensure that nursing documentation is timely, comprehensive and complete
    Ensure all specimens are properly labelled and delivered to the lab in a timely manner
    Provide safe environment for patients through adherence to infection control practices and other safety policies
    Be able to recognize a patient in a pre-arrest or arrest states and initiate Basic Life Support
    Dispose of clinical and non-clinical waste safely in accordance with Aga Khan University Hospital guidelines on waste management
    Administer medication safely, monitor patient responses to medication and promptly report adverse reactions
    Care of equipment through cleaning, storage, per shift check of the inventory and timely reporting and follow up on non-functional equipment to the nurse manger designee.
    Participate in unit based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks

    Requirements:

    RN from a recognized school of nursing or university
    Current licensure with the Nursing Council of Kenya
    Certification in Basic Life Support (BLS)
    Demonstrate evidence based knowledge of current practices in theater nursing.

    Closing: 23, February 2023

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  • Patient Services Coordinator, Outreach Clinic Kikuyu

    Patient Services Coordinator, Outreach Clinic Kikuyu

    Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.
    Responsibilities:

    Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously
    Consistently provide full coverage at all times at the front desk
    Apply all functional computer applications to process daily front office transactions at compliance level standards
    Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure
    Register and admit patient’s accurately
    Beware of the down time and data protection procedure in the event of a system failure
    Account for and balance all monies collected from patients on daily basis
    Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
    In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
    Ensure accurate billing and data entry of patients
    Ensure patient biometric registration is done
    Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
    Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care 
    Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.

    Requirements:

    Diploma in Front Office Administration, Business Administration or an equivalent qualification
    1 years working in a busy front office preferably in a service oriented industry
    Proficient in computers
    Proficient in handling, counting and recording cash & cash transactions

    Apply via :

    aku.taleo.net

  • Clinical Nurse, Outreach Clinic Nakuru East

    Clinical Nurse, Outreach Clinic Nakuru East

    Applications are invited from qualified candidates for the above position based in Nakuru Kenya. The position holder will report to the Clinical Quality & Patient Safety Manager and to the Outreach Operation’s Manager.
    Responsibilities:

    Complete head to toe assessment and re-assessment of patients to identify their care needs
    Develop written care plans based on patients’ needs, monitor and evaluate effectiveness of interventions
    Carry out hemodynamic monitoring to include vital signs, neurological and fluid status; labs and radiological evaluations
    Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, family/patient interactions in an accurate, comprehensive and timely manner
    Administer medication safely, monitor patient responses to medication and report adverse reactions promptly.
    Dispose of clinical and non-clinical waste safely in accordance with Aga khan University Hospital Guidelines on waste management.
    Prepare for and assist physicians to perform various procedures in the clinic.
    Maintain adequate airway management to include oxygen therapy, nebulization and suctioning
    Perform pain assessment and initiate analgesia as per protocol
    Promptly report both clinical and non-clinical unusual findings/incidences to the Clinic in charge, Clinical Quality Manager or Operations Manager.
    Identify patient and family education needs and implement appropriate teaching  
    Provide safe environment for patients through adherence to infection control practices and other safety policies, and perform timely safety checks on restraints, examination coaches, oxygen source and other medical equipment in the clinic.
    Be accountable for judicious and efficient use of resources i.e. accurate and timely billing of clinic stock drugs and consumables
    Care for equipment through proper cleaning, storage, per shift check of the inventory and timely reporting and follow up of non-functional equipment to the Operations manager
    Follow discharge procedure of the out patients according to hospital protocol, and ensure follow up appointments are made where needed.
    Participate in clinic based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks

    Requirements:

    Registered Nurse from a recognized school of nursing or University
    Current licensure with the Nursing Council of Kenya
    Certification in Basic Life Support (BLS)
    Minimum requirement of 3 years’ continuous clinical experience in medical surgical Nursing.
    Demonstrate evidence based knowledge of the current practices in general nursing in an outpatient set up
    Demonstrate leadership skills

    Apply via :

    aku.taleo.net

  • Dental Assistant, Karen Executive Clinic

    Dental Assistant, Karen Executive Clinic

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya.
    Responsibilities:

    Support dental care delivery by preparing treatment room, instruments and materials by following prescribed procedures and protocols.
    Prepare patient for dental treatment by welcoming, comforting, seating, review the health form and draping patient.
    Assemble instrumentation by sterilizing and delivering instruments to treatment area, positioning instruments for dentists’ access, suctioning and passing instruments.
    Apply the four-handed/ Four-eyes dentistry concept.
    Assist the dentist by mixing materials.
    Provide diagnostic information by capturing intra oral photo studies, pulp vitality testing and pouring, trimming and polishing study casts.
    Assist with specialty procedures which include periodontal therapy, endodontic, prosthodontics, oral surgery and implant placement as well as restoration.
    Fabricating temporary restoration, shade selection and cleaning and polishing removable appliances.
    Educate patients by giving oral hygiene, plaque control and postoperative instructions including medication prescribed by the dentist.
    Document dental care services by charting in patient records on dental software.
    Maintain safe and clean working environment by complying with procedures, rules and regulations as per hospital policy.
    Ensure operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.   
    Maintain dental supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.
    Conserve dental resources by using equipment and supplies as needed to accomplish job results.
    Contribute to team effort by accomplishing related results as needed.
    Responsible for laboratory maintenance, dental clinical and record keeping. 
    Follow up on external dental Lab work.

    Requirements:

    Diploma in Community Oral Health or an equivalent.
    2 years’ work experience as a Dental Assistant.
    Excellent customer service skills
    Good communication skills
    Empathetic towards patients of all ages
    Culturally sensitive
    Ability to work in a team
    Attentive to detail

    Apply via :

    aku.taleo.net

  • Executive Assistant, Office of the Provost

    Executive Assistant, Office of the Provost

    Job Purpose:
    The Executive Assistant is responsible for providing executive secretarial support to the Provost and facilitating key administrative aspects of the Provost’s role. This includes planning and coordinating the Provost’s calendar, arranging all meetings, as well as facilitating these meetings when need be. She/he is responsible for day-to-day communications and oversees communications between the Provost and internal staff of the University and from time to time, external contacts. The Executive Assistant will also coordinate all travel, accommodation and transport arrangements for the Provost.
    Responsibilities:

    Organizing meetings chaired by the Provost – sending out notices and other related meeting documents.
    Managing internal and external communications in and out of the Provost’s office.
    Take initiative, where appropriate, to respond to e-mails that need not involve the Provost, but in consultation and under the guidance of the Provost.
    Ensures clear communication from the Provost to other university officers to ensure coordinated and responsive operation of the university
    Responsible for coordinating all travel and accommodation logistics, both locally and international, for the Provost while working closely with the procurement department or AKU approved travel representatives.
    Prepare trip files and ensure all documents related to the trip are filed.
    Create and maintain all files in the Provost’s office, in soft copy and hard copy.
    Effectively plan and schedule appointments in the Provost’s calendar, while ensuring important appointments/engagements are not missed out.
    Prepare a daily program folder containing documents related to meetings taking place on each day.
    Coordinate meetings and events that involve the Provost or other senior administrators

    Qualifications and Skill required:

    Bachelor’s Degree (Business/Office Administration, Management, Communications, or equivalent)
    Diploma in secretarial studies is an asset
    Computer literacy is mandatory with experience of applicable software programs
    At least 5 years work experience, preferably in a senior secretarial role in an institution of higher education
    Experience with executive, administrative, and high-level communication
    Exposure to Corporate Communications
    Evidence of strong executive knowledge, including the ability to maintain absolute discretion and strictest confidentiality
    Experience working in international settings, especially in developing countries, with individuals from a variety of backgrounds
    Demonstrated success in managing and working with people in complex organizations
    Excellence in written and verbal communications in English
    Ability to manage multiple tasks in a fast-paced and challenging environment
    Excellent interpersonal skills and ability to work as a member of a team
    Ability to prioritize and organize work
    Ability to work long hours with minimal supervision, has initiative and is proactive

    Apply via :

    aku.taleo.net

  • Ultrasonographer, Ultrasound 

Locum Laboratory Technologist, Clinical Chemistry 

Laboratory Technologist, Haematology

    Ultrasonographer, Ultrasound Locum Laboratory Technologist, Clinical Chemistry Laboratory Technologist, Haematology

    Reporting to the section in-charge, the incumbent will collaborate with Ultrasound section professional and other general staff in the department to perform procedures bason upon approved protocols and guidelines.
    Responsibilities:

    Conduct effective ultrasound procedures within the approved policies and procedures
    Ensure adequate and correct procedure information is given to patients beforehand
    Ensure safety of patients and machines through adequate preparation of patients
    Monitor the patients’ condition all through the procedure
    Assess patients for risk of fall and implement safety measures
    Document and report all the faults on the machines to recommended authorities
    Oversee maintenance services and ensure that machines are handed over in a good working condition after the service
    Implement all relevant quality standards in Ultrasound section and ensure compliance
    Observe stipulated guidelines when handling infectious patients e.g., use of masks

    Requirements:

    Higher Diploma in medical imaging sciences (Ultrasound)
    Diploma in medical imaging sciences.
    Registration with Radiation Protection Board of Kenya
    Minimum of 1-year work experience in an ultrasound related position
    Excellent interpersonal and communication skills
    Good customer service skills

    Closing Date: 15/02/2023

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  • Coordinator, Dental Services 

Coordinator, Eye Care Clinic

    Coordinator, Dental Services Coordinator, Eye Care Clinic

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will be responsible for creating and monitoring systems and procedures to streamline operational and financial management of the dental units.
    Responsibilities:

    Plan, organize, control and lead the operations of all Dental Units on a day-to-day basis
    Consult with the COO and Operations team to address problems and suggest solutions to the problems
    Monitor and maintain Dental budget
    Organize and oversee supply purchases, equipment upgrades and operational expenses and ensure all equipment’s are well maintained
    Contribute to short and long-term organizational planning by addressing Global Dental Strategies, capabilities and remediation plans
    Handle patient/client complaints and take appropriate action based on assigned authorities to address their concerns, in order to increase patient satisfaction and loyalty.
    Visit all dental clinics to evaluate the performance of staff as per all the applicable policies and procedures and submit report for every quarter
    Determine staffing needs, participate in staff recruitment, orient new employees, and oversee performance management
    Oversee the Internal Controls of the Dental Units in liaison with the Finance Department
    Conduct Market Research to identify new opportunities for growth in the dental field
    Collaborate with the Marketing Department in the development and implementation of marketing plans and promotional initiatives for Dental Unit
    Prepare operational performance reports to enable evaluation of the performance of Dental Unit
    Update and revise SOPs to effectively carry out the goals and objective of Dental Services.
    Plan and coordinate the development and implementation of new Dental Units

    Requirements:

    Diploma in Dental Hygiene or its equivalent or
    Degree in Management / Business Administration /Finance
    5 or more years’ experience in clinical or administration position in a healthcare institution
    Excellent Customer service skills
    Demonstrates Leadership skills

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  • Business Development Manager, Marketing & Business Development

    Business Development Manager, Marketing & Business Development

    Job Purpose
    This job exists to lead the development and execution of the hospital’s business development strategy with an aim of growing and sustaining the business to help the hospital meet its budgetary obligations and achieve its mission of being a premier, tertiary, and teaching and referral healthcare facility in sub-Saharan Africa.
    Key Responsibilities
    Development and execution of hospital Business Development strategy

    Develop a growth strategy that is aligned to the organisation’s values
    Tracking and analyzing market trends, monitoring the competition, and developing strategies for growing the business.
    Conduct research to identify new business opportunities/ markets, and current customer needs that will inform the development of new products and review existing products to ensure that they are aligned to customer needs and market realities
    Lead in the development of new products and packages and review of existing ones.
    Lead business engagement with corporate and various target market to identify growth opportunities

    Growth of Outreach referrals to the main hospital:

    Develop and execute an effective strategy that will increase the conversion of outreach referral bookings to actual consultations.
    Work with the Outreach team to identify the needs within their areas of operations and develop area-specific sales strategies
    Timely reporting of Monthly and YTD referrals from the outreach centers.

    Corporate Relationship Management

    Develop a business strategy for engagement with industry stakeholders
    Establish and maintain relationships with key decision-makers within the corporate partners to grow and maintain the business portfolio.
    New account opening and management and renewing the expired ones
    Gathering intelligence on the sectoral trends

    Hospital Services and Facilities Marketing 

    Developing key relationships with private doctors, other referring hospitals, evacuation companies and medical tourism agents to position the hospital as the facility of choice
    Work with the Communications team to develop relevant collateral and public information
    Profile the hospital and its services to different stakeholders such as doctors, the business community, expatriates and the general public

    Doctors’ Relations

    Building relationships with referring doctors to understand and meet their needs.
    Identifying the relevant Continuous Medical Education (CME) needs and working with the CME office to deliver them to build relationships
    Bridging the relationship between doctors and corporate partners

    Teamwork and Cohesion

    Collaboration with other team members in achieving departmental objectives
    Performing any other task as requested by the supervisor

    Qualifications, skills and experience required

    Bachelors’ degree in Business/ Marketing or a related field from a recognized university
    Relevant professional qualifications will be an added advantage or a health-related degree and relevant business development experience
    Have at least 8 years’ experience in a business relationship/business development or marketing role gained in a customer-focused environment and possess proven and effective long-term relationships skills with a wide range
    Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources
    Possess excellent spoken and written communication skills and with a proven ability to present to high-level stakeholders in a confident and mature manner
    Strong market research and analytical skills and an ability to prepare concise reports on research findings
    Comprehensive report writing skills.
    Experienced in handling corporate business with extensive networks in the sector
    Exposure in working in a Multicultural work environment
    Dynamic, ability to multi-task and work under pressure
    Excellent interpersonal skills and ability to effectively manage internal and external customers
    A genuine team player with a willingness to support colleagues during times of demand and readily contributing to the development of yourself and your colleagues.
    Excellent interpersonal & Communication skills

    Apply via :

    aku.taleo.net

  • Manager Employee Relations, HR Shared Services 

Associate, HR Department

    Manager Employee Relations, HR Shared Services Associate, HR Department

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Senior Manager, HR Business Partner, Health and Manager HR Business Partner, Academics in the Human Resource Department and will serve both AKUHN & AKU entities.
    Key Responsibilities:

    Conduct complex and sensitive workplace investigations, including determining appropriate investigation strategies,
    Draft well-written investigation-related documents, such as leader/HRBP talking points, written warnings, and case executive summaries.
    Participate and support the documentation of investigations of complaints, grievances, and issues.
    Provide calamity management support to employees, leaders, and HR Business Partners
    Promote knowledge and understanding of organisation policies and of relevant employment laws through advising and training managers and supervisors in best employee relations practices and strategies.
    Partner with Legal team and HRBPs on the review and assessment of organizational changes 
    Analysis of data/facts to reach a fair and consistent approach which minimizes the risk to the organisation
    Manage harassment complaints, employee grievances in line with the Organisation’s policy and applicable laws.
    Ensure timely and compliant handling of complex grievance and discipline requests and provide advice and counsel to Employee Relations Specialist.
    Develop Employee Relations Institutional policies as and when need arises.
    Lead management of grievances, discipline matters as per Institutional policies
    Frequently keep management abreast about latest updates of employee relations.
    Keep management informed of the working environment and employee related issues. Develop strategic employee relations initiatives and prepare recommendations pertaining to the institution-wide policy matters.
    Advise and train managers and supervisors in best employee relations practices and strategies.
    Foster and maintain good relations with the recognized union
    Any other duty as assigned by the Senior Managers.

    Educational /Professional Qualification & Licensure

    Bachelor’s degree in a relevant field – Essential
    Master’s degree – Essential
    CIPD – Desirable

    Relevant Experience 

    Minimum of 5 years of demonstrated work experience
    Significant employee and labor/industrial relations subject matter expertise
    Exceptional interpersonal and communication skills
    Successful record of creating, improving, and executing programs at scale
    Experience in identifying and resolving complex issues
    Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
    Advanced sense of accountability, high-quality judgment, and sound decision-making
    Knowledge of the local Labor Laws and Human Resource practices
    Experience of working within a HR/confidential environment.
    Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
    Excellent problem-solving skills and managing tight deadlines.
    Prioritisation of own workload in a busy office environment
    Knowledge of the wider organisation and how it functions within the external environment.
    Conflict resolution skills
    Technology skills with experience using various HR software programs.
    Counselling and analytical skills

    Knowledge and Competencies
    Excellent communicator

    Able to communicate effectively with people at all levels, gaining commitment to
    concepts, ideas, and delivery
    Cascade information appropriately; delivering the right message at the right time in the right manner
    Able to translate complex processes in an engaging, clear, and understandable method
    Able to engage and influence peers and senior stakeholders across the organisation
    Provide management information when requested

    Planning and Prioritisation

    Focuses on priorities and deliverables and follows up to ensure goals are achieved
    Able to manage multiple tasks effectively and focus on priorities and deliverables
    Identifies and plans the resources needed to ensure all deliverables are met

    Self-Management

    Act as a role model for the institution’s values and behaviours
    Self-disciplined in allocating and utilising their time
    An ambassador for change

    Customer Focus

    Able to always consider the impact on the customer
    Keep abreast of all issues that may impact the customer
    Be the Subject Matter Expert for specific processes and be the escalation point for complex support and lead, from a Shared Service perspective on key activities beyond business as usual 

    Closing Date: 12/02/2023

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  • Clinical Nurse, Radiology 

Clinical Nurse, Medical Surgical Units 

Unit Assistant- Temporary , Nursing

    Clinical Nurse, Radiology Clinical Nurse, Medical Surgical Units Unit Assistant- Temporary , Nursing

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Nursing Manager, Radiology Department Nursing Division.
    Responsibilities:

    Carry out patient assessment and re-assessment for both adult and paediatric patients.
    Provide nursing care as per approved policies and procedures to meet patient care needs.
    Carry out hemodynamic monitoring for Paediatric and adult patients undergoing interventional procedures
    Identify patient and family education needs and implement appropriate teaching
    Administer medication and contrast media safely to both adult and pediatric patients, monitor patient responses to medication and promptly report adverse reactions.
    Carry out pre and post procedure care for all patients undergoing interventional procedures and sedation.
    Prepare patients for certain radiological examinations such as micturating cystourethrogram.
    Setting up for procedures in fluoroscopy room and assist the radiologist in various interventional procedures in the unit.
    Maintain adequate airway management to include oxygen therapy and suctioning during sedation.
    Ensuring that patients who have undergone procedures under anesthesia or sedation are closely observed until they recover from the effects or handed over to the nursing staff in the ward.
    Be able to recognize a patient in a pre- arrest or arrest states, and to initiate Basic Life Support
    Promptly report both clinical and non-clinical unusual findings/incidences to the  manager, team leader or physician
    Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, family/patient interactions in an accurate, comprehensive and timely manner
    Dispose of clinical and non-clinical waste safely in accordance with Aga Khan University Hospital Guidelines on waste management.
    Prepare oral gastrografin for CT Abdomen and instruct patients on the frequency of taking the contrast.
    Coordinating booking incases that require nursing attention to ensure that the nursing care is not interfered with.
    Provide safe environment for patients through adherence to infection control practices and other safety policies.
    Be accountable for judicious and efficient use of resources i.e. accurate and timely billing of ward stock drugs and consumables

    Requirements:

    KRCHN /BScN from a recognized school of Nursing or University
    Current Licensure with the Nursing council of Kenya
    Certification in Basic Life Support (BLS)
    Demonstrate evidence based knowledge of current practices in nursing
    Demonstrate Leadership and management skills

    Closing:09/02/2023

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