Website: Website http://www.aku.edu

  • Client Relations Specialist, Quality Department

    Client Relations Specialist, Quality Department

    Responsibilities:

    Receive, document and promptly acknowledge client feedback, within set time limits
    Initiate evaluation and closure actions related to the feedback in liaison with appropriate stakeholders
    Maintain appropriate databases of client feedback
    Identify and escalate to the Chief Medical Officer feedback that portend risk to the organization
    Follow-up with relevant stakeholders to ensure all customers concerns are thoroughly investigated and appropriately closed
    Monitor the Outcome management system to ensure service leader compliance with complaint handling closure requirements
    Support legal office in the timely and thorough evaluation and closure of medico-legal cases arising from patient safety events and client feedback
    Participate in the development and implementation of policies for improvement of patient care and safety
    Participate in the DQIPS activities of assigned departments to report on and champion best practice in customer care
    Orient/educate and support other Quality department staff in Client relations related matters
    Develop, monitor and continually improve on KPIs related to client relations activities
    Participate in development and implementation of sectional improvement plans
    Provide timely and detailed Client relations related performance reports
    Training staff on Client Relations activities during General, Physician and Nursing Orientation

    Requirements:

    Minimum of a diploma in clinical-related field
    Bachelor’s Degree in a Health related field, Customer care training and experience are added advantages.
    Valid practice license/Registered with the relevant body.
    Basic Life Support Certificate (BLS)
    Familiar with Hospital policies, procedures and processes
    Demonstrate leadership and management skills.
    Excellent interpersonal and communication skills both verbal and written
    Ability to apply critical thinking and to work with minimum supervision
    Ability to remain tactful, patient and calm in stressful situations
    Trustworthy and self-driven

    Apply via :

    aku.taleo.net

  • Financial Analyst, Budget and Planning (Re-advertisement)

    Financial Analyst, Budget and Planning (Re-advertisement)

    Job Purpose:

    The Financial Analyst will ensure that monthly MIS reports are developed and discussed with departmental heads as well as coordinate the budget process for AKUHN.

    Responsibilities:

    Preparation of monthly statistical report,
    Preparation of monthly financial, statistical, newsletters & budget variance reports
    Presentation of Budget variance reports to departmental heads
    Budget preparation for all departments
    Discussion of draft budget with input from Planning and Budgeting manager with departmental heads and program administrators
    Preparation of feasibilities studies for all projects and equipment
    Link with departmental managers to enable them to understand financial and budget process in line with goals.
    Work with departmental managers to map out overall pricing strategy.
    Prepare weighted costs schedule for all departments.
    Costing of services and preparation of packages
    Participate in all team efforts as departmental needs arise.

     
    Requirements:

    Degree in Business related course and CPA (K)/ACCA/CFA/CIMA
    6 Years of specific accounting experience with specialization in management accounting and budgeting.
    Proficiency in MS Office
    Strong analytical skills
    Worked with ERP an added advantage
    Team player
    Interpersonal skills
    Positive attitude towards work and other members of the team
    Ability to work under pressure.

    Apply via :

    aku.taleo.net

  • Radiographer, Radiography

    Radiographer, Radiography

    Responsibilities:

    Perform high quality radiological examinations as per stipulated policy and guidelines
    Ensure safety for the patients and the machine through adequate preparation of patients and daily equipment quality performance check
    Ensure adequate and correct information is given to patients regarding procedures
    Monitor the patients’ condition all through the procedure
    Liaise with doctors and other medical staff to clarify ambiguous radiology requests to prevent service anomalies
    Ensure that all the Radiation safety measures are put in place to protect the patient staff and the public from unnecessary exposure to ionizing radiation
    Document and report all the faults on the machines to recommended authorities
    Ensure proper and accurate records of environment and downtime of radiological equipment
    Ensure timely availability of images to facilitate timely reporting and dispatch of reports
    Participate in relevant hospital and departmental quality initiatives
    Perform any other duties within the professional circuit as may be assigned from time to time

     
    Requirements:

    Diploma in Medical Imaging Sciences or Equivalent
    Registration with Radiation Protection Board of Kenya
    Minimum of 1-year work experience in a busy Radiology Department
    Excellent interpersonal and communication skills
    Good customer service skills

    Apply via :

    aku.taleo.net

  • Project Driver

    Project Driver

    Responsibilities

    Transport faculty, staff, guests, medical personnel, equipment, and supplies to and from hospital and specified locations in a safe and timely manner
    Perform routine checks on the vehicle, such as checking oil, water, and tire pressure, and report any defects or malfunctions to the Transport Supervisor
    Observe traffic laws and regulations to ensure safety and avoid accidents
    Ensure the vehicle is always clean and in good working condition
    Maintain accurate records of mileage, fuel consumption, and other vehicle-related information and ensure log sheets are signed by the respective staff member
    Ensure that all necessary documentation (e.g. insurance, inspection certificate) and mandatory equipment’s required by law for the vehicle are up-to-date and valid
    Participate in emergency response activities as needed
    Assist in loading and unloading medical equipment, and supplies
    Maintain strict confidentiality of passenger/patient information and medical records

    Requirements
    Qualifications and Skills

    Kenya Certificate of Secondary Education (KCSE) 
    Valid driver’s license with a clean driving record
    Possess Kenyan Driving License Grade D
    At least 5 years of experience as a driver, preferably in a hospital or medical setting
    Knowledge of traffic regulations and city locations
    Ability to speak and write fluently in English and Kiswahili
    Good communication and interpersonal skills
    Ability to work independently and under pressure
    Knowledge of basic vehicle maintenance
    Ability to prioritize and manage time effectively
    Excellent attendance and positive attitude to the job
    Professional attributes and good customer services skills

    Physical Requirements

    Ability to lift and carry heavy loads up to 50 pounds
    Ability to work in outdoor and indoor environments
    Healthy and alert with ability to drive for long hours

    Candidates meeting the above requirements are invited to email their application, curriculum vitae, names of three referees and copies of certificates & testimonials to:  hr.recruitment@aku.eduPlease quote the position title on the email subject.Only short-listed candidates will be contactedApplications should be submitted latest by June 4, 2023

    Apply via :

    hr.recruitment@aku.edu

  • Administrative Officer, PGME

    Administrative Officer, PGME

    Job Summary

    Under the direction of the Associate Dean, Post Graduate Medical Education (PGME) and the Director Academic Services, the Administrative Officer will provide a wide range of administrative services including front line assistance and administrative support to the Associate Dean’s Office and Director, Academic Services. S/he will also be responsible for overseeing the day-to-day operational needs of the PGME Office.

    Responsibilities
    The incumbent will:

    Serve as a primary point of contact and liaison between the office, students, and external constituencies on a range of day-to-day issues
    Provide support for academic administration in relation to the induction, admission, registration and progression of students, and assessment procedures
    Lead and guide the work of lower graded staff and/interns, as appropriate
    Support committee meetings and events of the Post Graduate Medical Education Office by serving as committee secretary, ensuring all necessary administrative arrangements for meetings are made and taking the lead in the organization of certain University events and functions including assisting in the management of the ceremonial aspects the University’s flagship events.

     
    Requirements

    An undergraduate degree in a related field, such as business administration
    Working knowledge of necessary productivity tools, including Microsoft Office Suite
    Minimum three years’ experience in an administrative role supporting senior management preferably within a university or higher education environment.
    Demonstrated experience acting as a first point of contact, screening a high volume of inquiries, maintaining multiple calendars and drafting and editing content and written materials on behalf of senior leadership.
    Experience liaising with senior administrators and or faculty members, responding to and handling administrative matters of a confidential and sensitive nature
    Excellent knowledge of virtual platforms, i.e., Zoom/Teams (setting up meetings, screen sharing, recordings, breakout sessions, run of a mix of recorded and live presentations etc.)
    Excellent verbal and written communication skills (spelling, grammar) including editing and proofreading.
    Highly professional and proactive and demonstrate the ability to quickly adapt to changing circumstances and confidently identify and manage priorities.

    Apply via :

    aku.taleo.net

  • Inventory Officer/Associate, Outreach Administration 

Locum Dental Assistants , Outreach Pool & Locum

    Inventory Officer/Associate, Outreach Administration Locum Dental Assistants , Outreach Pool & Locum

    Job Purpose

    Management of inventory in outreach to ensure control and policies regarding inventory are adhered to in order to achieve the hospital’s objective of providing high quality patient healthcare.

    Key Responsibilities:

    Monthly reconciliation of stock values in Meditech and Peoplesoft taking into account the stock in transit, condemnation and cancellation/returns.
    Preparation of audit schedule for outreach surprise random count to ensure proper reconciliation and support for the entries & provide report on findings and actions taken.
    Verify orders requested versus issued from outreach stores both on the system and physically
    Monitor stock holding amount and days in all inventory locations.
    Monitor short expiries, returns to suppliers and expired stock.  Provide monthly reports on the same.
    Confirm & approve all expired medication and provide a trend analysis.
    Monitor and analyze supplies cost for all centers.
    Carry out background analysis on all transactions for cancellations prior to approval.
    Analyze and approve adjustments and provide trend analysis per location and department
    Forecast the supply and demand requirements to ensure consistent stock levels.
    Analyze the consumption/ usage/ condemnation/ slow moving trends and sensitivity of the stocks requested to avoid under/overstocking
    Identify and mitigate business and financial risks through effective implementation and monitoring of controls.
    Tracking operational costs towards maintaining profit-margins by monitoring revenue generation trends against cost of goods sold/used.
    Work closely with Purchasing and Supply Chain Management department (PSCMD) to ensure that contracts are fulfilled e.g., service and maintenance of Equipment (e.g., labs, radiology etc.), replacements, disposal etc.
    Ensure all laboratory & radiology equipment in outreach are tagged, if transferred then asset transfer forms are filled.
    Work with programmers to come up with alerts that will assist in monitoring reorder points and initiate action to replenish stock.
    Develop and maintain own professional competence and knowledge by keeping abreast of new developments, concepts, work methods etc. both clinical and professional.
    To develop, train staff and implement the improved inventory procedures and practices.
    Any other duty as may be assigned by management

     
    Qualifications and skills required

    Bachelor’s degree in Finance
    ACCA/CPA finalist
    MS Office proficient
    4 years’ work experience in the field of inventory management
    Must be honest and with high level of integrity
    Good reporting and analyzing skills
    Leadership skills
    Ability to work in a team and independently.
    Good Interpersonal & Communication skills
    Attention to detail.
    Good organization and administrative skills
    Business letters & report writing skills

    Closing Date: 02/06/2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Nurse Manager, Outreach Administration 

Patient Services Coordinator, Outreach Clinic 

Medical Officer, Outreach Clinic Prestige

    Nurse Manager, Outreach Administration Patient Services Coordinator, Outreach Clinic Medical Officer, Outreach Clinic Prestige

    Introduction

    Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.
    The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 50 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to specialists, qualified medical officers, highly experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as imaging services. There is high expectation for staff to provide high quality professional services.
    The incumbent will provide leadership to the Outreach Nursing and Home Health Program Team and oversee their practice to ensure delivery of quality care that promotes safety and well-being of all patients within the Outreach Division. S/He will plan, coordinate, manage and evaluate all clinical, operational and administrative nursing care activities.

    Responsibilities:

    Provide leadership and governance of Nursing and Home Health Services in the Outreach Division in compliance with institutional policies and evidence-based practice
    Communicate the divisional strategic plan to direct reports/divisional staff
    Participate in the budget process and ensure unit-based control of operational costs based on institutional targets
    Demonstrate effective counseling and coaching strategies in a diverse workforce setting
    Participate in and oversee high quality and timely patient care in Outreach Division
    Lead nursing and home health team in development, review of policies and implementation of procedures, protocols, and care guidelines based on best practice
    Monitor the Team’s compliance to the quality standards and institutional policies and procedures
    Plan for and promote continuous nursing education activities and provide training and monitoring over nursing practice
    Lead the nursing team in evaluation of care and outcomes through Root Cause Analysis of incidences, Mortality and Morbidity discussions, and clinical indicators
    Defines clinics specific nursing stock and ensure maintenance of adequate supply of nursing stock and other resources
    Ensure availability of necessary supplies for provision of safe and quality care of Home Health clients
    Incumbent will be responsible for the recruitment, selection, onboarding, orientation and on- going training of the Nursing and home health team
    Ensure staff acquire and maintain the relevant skills, knowledge and competencies appropriate for the division
    Design proactive and innovative ways to enhance customer satisfaction
    Represent the division in various hospital committees as assigned by the Chief Operating Officer, Outreach Division and Chief Nursing Officer

     
    Requirements:

    Bachelor of Science Degree in Nursing (B.Sc. in Nursing)
    Registered Nurse with current licensure with the Nursing Council of Kenya
    Masters in a Business or Clinical field will be an added advantage  
    Experience in Safe Care/ JCIA Certification/Accreditation is an added advantage
    Minimum of 10 years clinical nursing experience in acute care hospital with at least 3 years’ experience in management
    Certification in BLS
    Demonstrate expert knowledge and skills in area of responsibility
    Demonstrates leadership and management skills.
    Effective communicator at both operational and interpersonal settings

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Administrative Officer, Dean’s Office

    Administrative Officer, Dean’s Office

    Job Summary

    Under the direction of the Director, Administration, the Administrative Officer will oversee, and/or perform a wide variety of administrative, secretarial, and program support activities. S/he will coordinate the provision of office and staff support services to the office, and oversee and/or participate in the coordination, supervision, and completion of special projects and/or events. S/he may serve on a variety of committees in a support capacity.

     Responsibilities
    The incumbent will:

    Work closely and effectively with the Director, Administration to keep the Director well informed of upcoming commitments and responsibilities, making follow ups as appropriate
    Manage all travel scheduling and arrangements.
    Facilitate special projects as assigned and provide project management support for complex planning and execution of initiatives.
    Support the Faculty Appointments and Promotions process by sharing appointments and promotions guidelines and ensuring all new faculty are ranked, advising on appropriate ranks based on review of Faculty CVs and the guidelines
    Prepare the Medical College faculty report for Board of Trustees
    Support in the engagement of the Medical College in the University, regional communities and international academic activities of the Medical College
    Drafting of Memoranda of Understanding
    Provide administrative support on facilities and space allocation in the Medical College
    Serve as committee secretary, taking the lead role in the organisation of certain University events and functions and assisting in the management of the ceremonial aspects of the University’s flagship events and provision of operational support on the day of events
    Support Faculty and staff appraisals

     
    Requirements

    Bachelor’s degree in a relevant field
    Minimum of 6 years relevant experience in a busy set-up; experience working in a university set-up is an added advantage
    Knowledge of Microsoft Office; Expertise in Google Suite
    Exposure to a multidiscipline and multicultural environment.
    Highly collaborative with strong technical aptitude and the ability to manage multiple priorities for multiple stakeholders
    Excellent written and oral communication.
    Strong problem-solving skills. Must be able to define problems, collect data, establish facts, and draw valid conclusions.

    Apply via :

    aku.taleo.net

  • Optometrist , Optical AKUH (ON)

    Optometrist , Optical AKUH (ON)

    Introduction

    Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.
    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The incumbent will be responsible for analyzing vision tests, identifying eye sight problems and prescribing corrective lenses and eyeglasses.   

    Responsibilities:

    Examine and analyze patients’ eyes to detect vision defects and signs of injury, disease or abnormality
    Manage and monitor some eye conditions, either autonomously or alongside other healthcare professionals
    Discuss vision-related matters with patients, and offer advice
    Provide treatment such as low vision therapy and visual aids
    Detect signs and symptoms of general health conditions such as diabetes, glaucoma.
    Promote eye health by counselling patients by explaining the maintenance of eye wear including contact lenses.
    Fitting and dispensing spectacles or contact lenses.
    Offer help and advice to patients when choosing frames and lenses

    Requirements:

    Diploma in Optometry
    A member of the Optometrists Association of Kenya
    Valid License
    Valid BLS certificate
    2 years’ work experience with excellent interpersonal and organizational skills

    Apply via :

    aku.taleo.net

  • Supervisor, CSSD

    Supervisor, CSSD

    Introduction

    Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.
    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Nursing Director, Surgical Services.

    Responsibilities:

    Leads the team in formulation, implementation and evaluation of annual goals and objectives in accordance with departmental and hospital strategic objectives.
    Fosters pleasant working environment through motivational leadership style to enhance job satisfaction among staff .
    Demonstrates effective counseling and coaching strategies in a diverse workforce setting.
    Leads the team in development, implementation and review of policies, procedures, protocols, clinical pathways and care guidelines based on international standards.
    Is responsible for the recruitment, selection, orientation and on-going training of the nursing team
    Participates in the budget process and ensures unit based control of operational costs based on institutional targets.
    Ensures the unit meets regulatory and accreditation requirements.
    Continuously initiates innovative and evidence based strategies to improve quality of patient care.
    Employs effective change management strategies to support staff in enhancement of safe patient care.
    Provides effective supervision of the nursing staff, and utilizes learning opportunities for their development.
    Undertakes performance reviews of staff  and develops action plans to ensure individual staff growth.
    Develops and implements nursing retention strategies to reduce turn-over of nursing staff.
    Leads the team in establishment of standards of care and monitors delivery of care according to established Key Clinical Indicators.
    Designs proactive and innovative ways to enhance customer satisfaction.
    Monitors staff and client satisfaction with services in assigned unit and takes appropriate action to close gaps.
    Responds to client complaints in a timely manner by solving the problem or alerting the relevant persons.

     
    Requirements:

    Bachelor of Science Degree in Nursing (BScN) or equivalent   
    Current Licensure with the Nursing council of Kenya
    Certificate in Basic Life Support (BLS)
    Minimum of 5 years clinical nursing experience  in an acute care hospital.
    Minimum of 2 years experience in Operating Theatre.
    Demonstrates effective communication, leadership and management skills.

    Apply via :

    aku.taleo.net