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Direct Sales Agent Carrier Sales Manager
Job Description/Requirements Business Unit: SimbaNET Com Limited Report to: HOD – Sales SME Annual Targets: As communicated by HOD Profile and Main Purpose of the Job: Reporting to Head of Sales SME, the Direct Sales Agents will independently manage sales within the SimbaNET Sales Department and at the Customer level. The role’s main focus will…
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Retention Team Leader
Position Reporting to: RETENTION MANAGER Manages Others: YES Titles & Number of Positions Managed: SUPERVISORS CSRs OUTSOURCED HEADCOUNT Job Purpose / Summary: Reporting to the Business Unit Retention Manager, Retention Team Leader will be responsible for customer management under the follow focus areas. Customer retention, loyalty, and revenue growth Analysis, Reporting and Feedback Client services support in a…
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Direct Sales Agent Carrier Sales Manager
Job Description/Requirements Business Unit: SimbaNET Com Limited Report to: HOD – Sales SME Annual Targets: As communicated by HOD Profile and Main Purpose of the Job: Reporting to Head of Sales SME, the Direct Sales Agents will independently manage sales within the SimbaNET Sales Department and at the Customer level. The role’s main focus will…
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IP / MPLS Engineer
Business Unit: SimbaNet Reports to: Core Network Manager Job Summary: Reporting to Core Network Manager, the IP/MPLS Engineer will be responsible for core and access network planning and design (IP/MPL), capacity planning, management and ensuring efficient allocations based on defined customer SLAs, provision of carrier/enterprise circuit as well related problem diagnosis and solution. Key Roles and Responsibilities…
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Business Analyst
Position Reporting to: Head of Financial Planning, Analysis & Reporting Manages Others: Yes Job Purpose / Summary: Reporting to the Head of Financial Planning, Analysis & Reporting, the Business Analyst will be responsible for the preparation and dissemination of management accounts, and weekly-monthly reports of the group to the board of directors. Key Roles: Financial…
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Field Engineer – HFC & Gpon Subscriber Maintenance Subscriber Maintenance Cable Dispatcher
Department: Technical No of Positions: 9 Position Reporting to: Field Operations Team leader Manages Others: No Number of Staff Recruited: 9 Field Engineers Job Purpose / Summary: Reporting to Field Operations Team Leader, Field Engineer – HFC & Gpon Subscriber Maintenance will attend to subscriber maintenance work orders including addressing sites within agreed SLA. Key…
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Maintenance Technician
Position Reporting to: Maintenance Supervisor Job Purpose / Summary: Maintenance Technician will be responsible for tasks related with plant network maintenance on both HFC and GPON networks, including preventive plant maintenance and necessary record keeping and location/repair of equipment/plant failures. There will be some limited service work with customer maintenance calls. Key Roles: Operate equipment…
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Executive Assistant to the Corporate Office
Position Reporting to: CEO / COO Manages Others: Yes Positions Managed: Driver to the CEO Job Purpose / Summary: Provides Executive level support to the Corporate office (CEO & COO) Manages and coordinates administrative functions within the Corporate office. Plan and orchestrate work to ensure the Corporate office priorities are met, organizational goals are achieved,…
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Manager, Contact Centres
Department: Customer Experience Position Reporting to: Director, Customer Experience Manages Others: Yes Positions Managed: B2C contact centres across Countries Team Leaders Call Centre, Shops, Ecare, Billing Teams BPO vendors Job Purpose / Summary: Reporting to the Customer Experience Director, the Manager – Contact Centres is responsible for: Leadership to keep Team focused on Company objectives…
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Customer Experience – Service Engineer Planning and Data Analyst
Department: Customer Experience Location: Gateway Park Employment Status / Type: Full-time. Position Reporting to: Team Leader Technical Support Manages Others: No Job Purpose / Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet,…