Website: Website http://wananchi.com/
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Maintenance Engineer
Job Purpose / Summary: Maintenance Technician will be responsible for tasks related with plant network maintenance on both HFC and GPON networks, including preventive plant maintenance with necessary record keeping and location/repair of equipment/plant failures. There will be some limited service work with customer maintenance calls. Key Roles: Operate equipment such as hydraulic aerial lifts…
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IT Helpdesk Assistant
Department: IT Department Location: Gateway Park Employment Status / Type: Full Time Position Reporting to: IT Manager Manages Others: No Job Purpose / Summary: Reporting to the IT Manager, the IT Help Desk Assistant will assist in the management of all day-to-day IT issues including LAN related activities, office automation and Business application support for…
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Territory Manager
Position Reporting to:Managing Director DTH Job Purpose / Summary: As a Territory Manager, you will be responsible for the development and performance of all sales activities in assigned territory. You will work with directs channel partners and their teams and provide leadership towards the achievement of maximum profitability and growth in line with company vision…
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Team Leader (Core Network)
Job Purpose / Summary: As a Team Leader for the Core Network, the job holder will be responsible for planning, implementation, maintenance and improvement of the organization’s multiservice network infrastructure. He/she will be the main escalation point for operational issues & will be responsible for keeping core network performance within the stipulated Key Performance Indicators…
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Technical Support Engineer, ISAT
Business Unit: ISAT Africa Kenya Ltd Report to: Support Team Leader I Job Summary & Responsibilities: Reporting to Support Team Leader, the Technical Support Engineer – ISAT will be perform the following responsibilities:- Respond to all customer mails, WhatsApp, skype chats, calls & queries as per agreed SLA Provide Level 1 troubleshooting on customer related issues, and…
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Internal Audit Assistant
Position Reporting to: Senior Auditor Manager Others: No Job Purpose / Summary: Reporting to Senior Auditor the job holder will be responsible for conducting internal audit reviews from planning to reporting with minimal supervision. He/she will also work closely with auditees to ensure audit recommendations arising from previous internal and external audits are promptly implemented. They will monitor…
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Senior NOC Engineer
Department: Technical Employment Status / Type: Permanent Position Reporting to: Manager – NOC Manages Others: No Titles & Number of Staff Managed: None Job Purpose / Summary: Reporting to the Manager – NOC, the core role of Senior NOC Engineer will be network monitoring and Ticketing, Outage escalations, field dispatch coordination, tracking of resolution and update, as well as Node audit…
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Retention Manager, Zuku TV (DTH)
Department: CUSTOMER EXPERIENCE Position Reporting to: DIRECTOR, CUSTOMER EXPERIENCE Manages Others: Yes Titles & Number of Positions Managed: RETENTION TEAM LEADERS OUTSOURCE PARTNERS ALL COUNTRIES OF OPERATION Job Purpose / Summary: Reporting to Director – Customer Experience, the Retention Manager – Zuku TV (DTH) will be responsible for customer retention in all countries of operation, with the overall…
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Contact Centre Team Leader – Malawi
Department: Customer Experience Location: Lilongwe, Malawi Position Reporting to: Director, Customer Experience & Country Manager Manages Others: Yes Titles & Number of Positions Managed: Outsourced Contact Centre Supervisor / QA/Trainer Agents= 11 (Call Centre, Retention) Job Purpose / Summary: Customer Service Team Leader will be responsible for: Leadership Customer Service (call center, walk-in, E-Care, escalations)…
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Retention Team Leader
Position Reporting to: RETENTION MANAGER Manages Others: YES Titles & Number of Positions Managed: SUPERVISORS CSRs OUTSOURCED HEADCOUNT Job Purpose / Summary: Reporting to the Business Unit Retention Manager, Retention Team Leader will be responsible for customer management under the follow focus areas. Customer retention, loyalty, and revenue growth Analysis, Reporting and Feedback Client services support in a…