Waiter Job Duties and Responsibilities
Receiving customers and providing timely service of food and beverage
Maximizing sales and achieving targets set by the supervisor
Taking food and beverage orders and service of meals to customers.
Providing product information to customers on menu items, cooking methods and ingredients making recommendations upon request
Providing excellent customer service and reporting customer concerns/complaints to supervisors for action.
Accounting for crockery and equipment used in the restaurant and outside catering services
Bill settlement
Qualifications for the Waiter Job
Certificate in food and beverage &sales from a recognized institution
Minimum of 2 years work experience as a waiter/waitress in a 3 or 4 star restaurant or hotel
Good interpersonal and Communication skills
Up selling skills
Excellent customer service skills
Computer literate
KCSE C-
Ability to work under pressure& long hours.
Website: Website http://unes.co.ke/
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Waiter
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Monitoring and Evaluation Specialist Office Assistant
Ref: UNES/MES/C/10/16
3 Years Contract Summary of the Role: The incumbent will report to the Deputy Chief of Party and work closely with the Project Team, Ministry of Health, Partners, County HIS teams and in-county institutions work.
Job Description: He/ she will be responsible for Project Monitoring & Evaluation activities and Project Reporting as per USAID guidelines.
Job Specification
Advanced Degree in Statistics, Public Health, Health Information Systems, M&E or other related field.
At least 9 years of experience working in the M&E field with at least 5 years of experience working with and reporting M&E results for USG health programs.
Knowledge and understanding of qualitative and quantitative research/evaluation methodologies and strong analytical skills and relevant computer-based analytical, presentation and reporting tools.
Experience in measuring, monitoring and evaluating health informatics and/or health systems strengthening programs and activities.
Experience in designing, implementing, and managing M&E Plans including project Performance Management Plans (PMP).
Experience in strengthening M&E systems.
Knowledge of Kenya’s health care system and experience working with government institutions in Kenya, specifically with the Ministry of Health and County Governments.
Proven ability to mentor, motivate, and work as part of a team.
Proven practical knowledge of DHIS2, KHMFL, DATIM, etc.
Good understanding of PEPFAR indicators.
Proven track record in Project Report writing.
Proven ability to mentor, motivate, and work as part of a team.
Excellent communication, writing and interpersonal skills.
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Food and Beverage Supervisor Legal Officer
Ref: UNES//ARZ/F&B/04/2016 3 Yrs Contract
The Food and Beverage Supervisor shall report to the Manager, Arziki Restaurants
Duties and responsibilities The duties and responsibilities will include
Coordinate the restaurant, conference and catering activities.
Supervise all Food and Beverage staff to ensure professional and quality service is provided.
Maintain Restaurant inventory, cleanliness, food rotation and menu consistency.
Maintain all policies and procedures.
Assists in execution of administrative functions such as reporting, forecasting, quality assurance and departmental meetings.
Ensure set performance targets for food and beverage staff are met and carry our performance appraisal.
Follow up to ensure restaurant licenses are up-to-date and properly displayed.
Identify staff training needs.
Ensure maintenance of the desired customer satisfaction levels.
Dealing with customer complaints.
Monitor and ensure adherence to restaurants machinery and equipment maintenance schedules.
Ensure proper handling and accountability of food and beverage equipment.
Work with Kitchen Supervisor to ensure high quality food is produced and is as per customer requirements, expectations and presentation.
Provide assistance to the F&B Management in all menu preparations, kitchen rules, service standards, cleanliness and inventory controls for F&B.
Ensure high standards of hygiene and safety is maintained in the restaurant.
Job Specification:
Degree in Hospitality or equivalent or a Degree in Business management plus a Diploma in Food and Beverage management or equivalent from a recognized institution.
KCSE C+(plus) or equivalent.
Minimum Three (3) years work experience as a Food and Beverage Supervisor or equivalent.
Position in a busy 3 to 5 stars Restaurant.
Strong leadership ability.
Good organizational skills.
Excellent written and oral communication skills.
Positive interpersonal skills required.
Computer Literacy.
Strong customer service skills.
Ability to guide and supervise staff.
Must be conversant with food and beverage cost control and accountability.
Innovation and quality conscious.
Good food presentation skills.
Ability to work under pressure & long hours.
Applicants interested in the above position should submit the following:
Cover letter detailing why you want to be considered for the position, as well as current and expected gross salary.
Detailed CV including at minimum:
Biographical data including: Full names, current mailing address, current telephone contacts, email address
Employment history to date. Ensure that specific start and end dates are included.
Educational history to date, clearly detailing the program, certificate obtained, and completion date.
Names of 3 referees.
Copies of ALL academic and professional certificates and testimonials.
Completed Personal Data Form (DOWNLOAD: Applicants Personal Data form UNES FM A 022).
Indicate the Job Reference Number of the Envelope.
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Income Generating Units (Igus) Assistant Coordinator
Job Description
IGUS ASSISTANT COORDINATOR: UNES/CO/IGU AC/05/2018
JOB DESCRIPTION:
Responsible for selling and marketing of IGUs’ products and services to enhance business performance of the Income Generating Units (IGUs). IGU Assistant Coordinator will be reporting to the IGUs Coordinator. The incumbent shall be tasked with the following responsibilities:Implementing the developed Sale Strategies and meeting target sales
Development and up-dating the IGUs’ e-Marketing platforms and Websites
Establishing relationships management with current and potential clients for developing new accounts
Preparing sales schedules and action plans for effective market penetration
Preparing sales materials for marketing events, trade shows and forums where IGUs’ products & services are showcased and discussed.
Preparing marketing reports (daily call reports, weekly & monthly work plans), analyzing sales strategies, and managing customer orders and contracts.
Monitoring competition by gathering current marketplace information on pricing, products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports and making recommendations.JOB SPECIFICATION:
A Bachelor’s degree in Business Management, Economics or Social Sciences or its equivalent
Two (2) years’ experience in a related field
Ability to prepare Performance Analysis Reports
Strong Communication and OrganizationSkills
Computer Literate
Ability to design marketing materials is an added advantage -
Sales Executive (Hospitality Unit)
JOB DESCRIPTION:
Reporting to the Manager Hospitality Services, the incumbent shall be tasked with the following responsibilities; To develop and implement a sales action plan to increase revenue To develop and grow unit’s target customer base mainly for conference/ outside catering To promote the units products and services Prospecting and conducting daily sales calls to acquire new business Develop professional long term business relationships with clients for repeat business
JOB SPECIFICATION:Diploma in Sales and Marketing
Minimum of 3 years’ experience in sales in a busy hotel and restaurant
Proven track record of growing targeted customer portfolio and sales
Good communication and customer service skills Confident, approachable and hospitable personality
KCSE C -
Cook
Ref No: UNES/ HOSP /ARZK /03 / 2018
Contract Duration: Three Years Subject to 3 months’ probationary period
JOB DESCRIPTION:
Reporting to the Kitchen Supervisor, the incumbent shall be tasked with the following responsibilitiesImplementation of Planned Menus Preparation and production of high quality food that meets the desired customer satisfaction.
Provision of efficient service of food orders and as per specifications
Preparing and cooking food in adherence to standard recipes and menu given by the Head Cook/ Kitchen Supervisor
Maintaining high standards of hygiene and safety at work.
To account for all production resources provided by the Head cook/Kitchen Supervisor and issued from the stores
Proper handling and use of kitchen equipment as provided for by the Head cook/Kitchen Supervisor Provision of world class customer service to the customer
Perform any other Duties Assigned by the head cook/Kitchen SupervisorJOB SPECIFICATION:
Certificate in Food Production from a recognized Institution
Possess minimum of two years practical culinary experience in a 3 or 4 star hotel/restaurant
Able to work long hours
Computer literate Good food presentation skills Innovative.
KCSE certificate -
Project Driver
Contract Duration: One Year
JOB DESCRIPTION:Reporting to the Finance Manager, the incumbent shall be tasked with the following responsibilities
Delivery of correspondences within the CBD
Mail delivery and collection from UNES and University Offices and Offices within Nairobi Central Business (CBD)
Driving project staff to various destinations
Maintain cleanliness of motor vehicle.
Maintaining the fuel records
Ensuring that the vehicle/ motor cycle is always in a serviced condition
Running office errands
Performing any other duties assigned by the SupervisorJOB SPECIFICATION:
At least KCSE grade D+ aggregate
Possess a clean valid driving and motor cycling licenses
A certificate of good conduct.
Must be a person of high integrity
Good communication skills in both English and Kiswahili.
Possess basic vehicle maintenance skills.
At least 3 years accident free -driving experience