Jobs Kenya

Website: Website http://ke.equitybankgroup.com/

  • Digital Media and Content Planner

    Digital Media and Content Planner

    Job Description

    Reporting to the General Manager – Marketing  & Communications, the ideal candidate willbe tasked with identifying digital media platforms to best advertise the company’s brand and products, editing and curation of trending online content from external and internal sources, on our relevant apps and websites.
    The prefered candidate should genuinely be interested in digital media and should be able to stay up to date with the latest trends and the changing landscape of media and online content.
    Key Responsibilities 

    Developing media plans for campaigns while achieving the approved KPIs and raising brand awareness.
    Identifying effective channels and timelines for campaigns, executing the media plan across the channels with the aim to optimize and get the lowest CPC.
    Working with the team to understand the client’s business objectives and advertising strategy.
    Identifying target audiences and analyzing their characteristics, behavior and media habits.
    Tracking and reporting on existing campaigns with the objective of dynamic improvement and pick lessons for future campaigns.
    Informing our customers of the latest news around the world, across different categories, through our approved online channels (app and website).
    Curating the news that our customers view ensuring relevance and updatedness at every point.
    Promoting true articles and news that builds a relationship of trust between the brand and the customers.
    Creating content that highlights changes and features of our different products and brands via the approved channels.
    Identifying areas of interest for our target audience and create functional content that encourages them to use our products and emotionally connects them with our brands.
    Proactively researching and analyzing data and content from other leading and interesting brands and use them to help continually improve our approach.

    Desired Qualifications and Competencies

    Bachelors degree in communications, journalism, marketing, statistics or any related field
    Experience in handling digital media and execution across different channels  
    Experience with handling different brand channels from social media to websites
    Excellent communication skills, especially written: ability to convey ideas in a clear and concise way
    Imaginative and forward thinking: open minded and agile in media and content perspectives
    Tech savy and up to date on social and digital trends
    Strong analytical and organizational skills
    Commercial flair and business acumen
    Dynamic: willing to respond and handle issues at unexpected moments and also should be able to deal with problems appropriately in the absence of direct solutions

  • Product Manager – Premium and Corporate Issuing Manager – Card Operations

    Product Manager – Premium and Corporate Issuing Manager – Card Operations

    Job description
    Reporting to the Head of Card Operations, the ideal candidate will be responsible for managing the portfolio for Commercial and Premium cards product suite. He/she will be required to implement strategies to ensure portfolio growth, including driving product uptake, product usage and encourage spending habits.
    Key Responsibilities

    Implementing segmentation strategy for Commercial and premium card products.
    In liaison with corporate banking, SME and credit teams, conducting analysis of existing customer needs & gaps and identifying potential new product opportunities.
    Analysing existing and new product propositions and advise management on strategic courses of action.
    Managing and tracking life cycle product performance of Commercial and premium products.
    Designing and executing marketing and activation campaigns with help of management and other team members to achieve uptake, card spend and usage targets.
    Leveraging on partnership with internal and external parties to drive portfolio growth.
    Working with Head office and branch teams to ensure smooth delivery of business objectives and customer experience.
    Building successful relationships throughout the bank and across all functions.

    Desired Qualifications

    Bachelor’s Degree in a business-related field.
    Any additional professional qualification is an added advantage.
    At least 5 years’ experience with commercial and premium products in both operations and sales or marketing.
    Certification and/or Training from major Card Schemes (Visa, MasterCard & AMEX) is an added advantage.

    Critical Competencies

    Quick learner with strong management and coordination skills
    Adaptive, flexible and accustom to changes
    Responsive to ongoing challenges and ability to demonstrate enthusiasm and strong desire to keep learning.
    Knowledge of emerging market trends on card business, payments industry and related channels.
    Product management and portfolio analytics skills.

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  • Senior Project Manager Project Manager

    Senior Project Manager Project Manager

    Job description
    Job Purpose
    Reporting to the GM – Strategic Program Management Office, the role holder will be responsible for managing and leading the project team.
    Key duties and responsibilities will include;

    Managing co-ordination of the partners and working groups engaged in project work
    Developing and maintaining a detailed project plan.
    Managing project deliverables in line with the project plan.
    Recording and managing project issues and escalating where necessary.
    Resolving cross-functional issues at project level.
    Managing project scope and change control and escalating issues where necessary.
    Monitoring project progress and performance.
    Providing status reports to the project sponsor.
    Managing project training within the defined budget.
    Liaison with, and updates progress to, project steering board/senior management.
    Managing project evaluation and dissemination activities.
    Working closely with users to ensure the project meets business needs.
    Definition and management of the User Acceptance Testing programme.
    Identifying user training needs and devising and managing user training programmes.
    Direct the coordination of all implementation tasks involving third party vendors
    Coach, mentor and lead personnel within a technical team environment.
    Provide present periodic Dashboard reports on the current program, future opportunities and any outstanding risks and issues
    Driving the project acceptance from the various internal customers
    Advising the management and the projects team on issues of project governance

    Desired Qualifications

    An undergraduate degree in a business/ICT/Project Management or any other related field.
    Project Management professional qualifications in PMP/PRINCE2 or similar qualifications.
    An MBA/business related Master’s degree will be an added advantage.

    Key Critical Competencies, Skills and attributes

    Strong consultative, analytical and problem solving skills with the proven ability to manage large projects.
    Strong management skills with the ability to influence others
    Excellent interpersonal/communication and presentation skills
    Ability to manage teams; identify and secure needed resources; escalate conflicting priorities; influence team members and business leaders to successfully execute
    Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization
    Strong leadership skills with demonstrated competencies in championing customer focus.

    Core Values – Performance Drivers

    Confident (Self Mastery). Describes people who are self-assured, in control, Bold, and deliver to the highest standards of expectations with ease while exhibiting the sort of presence that builds confidence in others.
    Comfortable (Connecting with people). Describes people who are cool and resilient under pressure, honest in every dealing, open to constructive criticism, can be relied on to deliver.
    Elegant (Effortless delivery). Describes people who demonstrate effortless simplicity and are able to do mundane things with grace and flair. They connect easily with different audiences, exhibit finesse in all interactions and have a high sense of values that they uphold at every turn.
    Prestige (Pride and ownership of our work). Describes people who believe in themselves, are respected and treat others with respect and occupy a significant place in people’s minds.

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  • Social Media Support Agent

    Social Media Support Agent

    Job description
    Working under Finserve Africa Ltd and reporting to the Customer Care Manager, the social media support agent will act as a liaison, provide product and services information and resolve with accuracy and efficiency any issues that our customers may face in the course of transacting with our Echo channels. The Agent should be genuinely excited to engage with our customers and look for opportunities to share the brand they love and work for. He/ she will be expected to;

    Be the first point of contact for customers and to be responsible for escalating to the relevant persons and departments any issues that cannot be solved by the knowledge base
    Build sustainable trust and relationship with customers with open and interactive communication
    Provide accurate complete and right information to customers by using the right language, methods and tools
    Identify and assess customer’s needs to achieve and retain satisfaction
    Research examples of good practice from elsewhere and use them to help continually improve our approach and achieve recognition as an organization that truly engages with its community on their journey.
    Compile reports and trends, including sentiment analysis arising from engaging with customers the Echo social media platforms, and shares these reports with the business.
    Walk the extra mile to engage with our customers
    Is a team player who displays a sense of belonging, sense of ownership and is optimistic.
    Experience in the customer/client service, sales, outreach, grassroots, social media, buzz, digital PR or buzz building and sustaining communities.
    Experience in handling social media and digital communications

    Required Qualifications and Experience

    Degree in communications, journalism, marketing or a related social sciences field
    Experience in the customer/client service, sales, outreach, grassroots, social media, buzz, digital PR or buzz building and sustaining communities
    Experience in handling social media and digital communications
    Excellent communication skills, especially written: ability to convey ideas in a clear and concise way
    Excellent command of the English language
    Tech savvy and up to date on social and digital trends
    Interpersonal ability; can carry and encourage conversations on the brand
    Conflict management skills: be able to convey sensitive issues and respond to customers concerns in a way that resolves the issue at hand to the customers’ satisfaction
    Empathy and good judgment: in a position to shape conversations through engagement and respond with understanding and positivity
    Dynamic: willing to respond and handle issues as they arise and also should be able to deal with problems appropriately

    Attitude
    Role must be occupied by someone who is enthusiastic, friendly, honest, communicates with the values of transparency and diligent. The role holder will be a person who is passionate and exhibits commitment, flexibility and is calm, humble and friendly, attentive to customers and approachable.

  • Key Account Manager Head of Sales and Distribution – EazzyPay

    Key Account Manager Head of Sales and Distribution – EazzyPay

    Job description
    Reporting to the General Manager–Merchant Acquiring, the successful candidate will be expected to lead a sales team, define their business targets and data driven strategies while managing external partners and collaboations with internal departments.
    Key duties and responsibilities will be as follows:-

    Grow and develop acquiring business from existing key merchants
    Drive aggressive recruitment of new key merchants to generate new business
    Develop a solid and trusting relationship between key merchants and the Bank
    Develop a complete understanding of key merchants’ needs and resolve their complaints/issues
    Deepen merchant relationships through cross selling of other Bank products by working closely with other departments
    Develop and implement new and existing business development strategies to ensure that set targets are achieved
    Primary contact person for key merchants
    Ensure 100% compliance to the Bank’s policies and procedures
    Promote the Bank’s corporate image

    Required Qualifications and Experience

    An O-Level pass of at least C+
    A degree in a business related field
    Holders of a marketing related professional qualification will have an added advantage
    Must have at least 5 years’ experience in the Bank, two of which must be in a supervisory role
    Experience in Card and Mobile Telephony Business will be an added advantage
    Effective writing and presentation skills in English
    Good working knowledge of Microsoft Office

    Desired Competencies

    Excellent interpersonal selling and networking skills
    Able to work independently with minimum supervision and demonstrate a good level of maturity
    Team player with strong leadership skills
    Good planning and organisation skills
    Good working knowledge of Ms Office Suite
    Ability to work under pressure and within set deadlines
    Ability to work with minimum supervision

    If you meet the above requirements, please submit your application by attaching your current CV.
    Only shortlisted candidates will be contacted.

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  • Business Analyst

    Business Analyst

    Job description
    Reporting to the General Manager SME Banking, the successful candidate will be expected to manage information and guide report requests to ensure that value is obtained. He / she will also be tasked with understanding the information required by the Senior Management & key stakeholders in order to manage the business efficiently and effectively.
    Key duties and responsibilities will be as follows:-

    Data Analysis, Interpretation and management:

    Create easy to use focused management information reports, dashboard and scorecards to drive productivity both overall for the SME segment and on a branch and employee basis.
    Help review and provide value-added analysis of information
    Work with Finance to assess the impact of actions upon financial performance and to reconcile the financial and non-financials
    Maintain a series of dashboards to inform decisions, process reviews and provide budgetary input

    Risk Reports

    Organize data gathering to ensure all monthly, quarterly and annual risk reports are collated and analysed prior to submission
    Ensure that data is signed off by relevant accountable persons and queried in accordance with SLAs in place.

    Projects Support & Management

    Assist in the development and follow through of project implementation plan
    Liaise with service providers (Internal and External) to ensure prompt delivery of key performance indicators
    Monitor performance of implementation progress against plan on an ongoing basis to identify problems and trends

    Required Qualifications and Experience

    A Bachelor’s Degree in Statistics or Computer Science or Mathematics.
    At least 6 years’ work experience in an analysis role
    Ability to process and analyse large volumes of complex data, using various standard and specialized software tools such MS Visio.
    Exceptional MS-Excel, MS-Access, MS PowerPoint and MS Word skills are mandatory to analyse, summarize, and present data in an efficient and meaningful way.
    Good understanding of Database concepts.

    Desired Competencies

    Team work – Commitment and ability to work with and in cross functional and virtual teams with the Business Units, coupled with ability for straight talking
    Effectively and concisely communicate key issues and ideas through correspondences and verbally without supervision.
    Interface with various departments effectively to ensure timely delivery of MI in agreement with SLAs in place
    Generate new efficient processes and create appealing and cutting edge analysis
    Ability to juggle priorities, multi- task and execute at speed individually and as part of a team
    Must be able to recognize, anticipate, and create solutions to issues and problems in a timely manner

  • Fraud Investigations Officer

    Fraud Investigations Officer

    Job Description
    In line with enhancing career progression of staff and to support business growth, we seek to recruit well-qualified, experienced, self-driven, highly motivated and passionate candidates to fill this position within the Security Department.
    Reporting to the Head of Security, the ideal candidate will be required to spearhead the delivery and ongoing development of our counter-fraud and corruption program in the Bank through:

    Advising the Bank and training managers and staff in counter-fraud and corruption strategies and procedures, spanning the full breadth of the Bank operations.
    Besides supporting and influencing managers, plan and conduct investigations by collecting and analyzing data, producing high-quality reports and identifying areas of risk and potential improvement.
    To research the most innovative counter-fraud methodologies– and implement it to the highest standards.
    Contribute to the ongoing development of professional practices within the Bank’s management practice and stays abreast of developments in the investigation field
    Manage the investigation caseload, monitoring the current status and time-lines of each case.
    Coordinate investigation missions as necessary with other investigators, state security agencies, and other stakeholders
    Negotiate and liaise with officials from governments, national and international agencies and partner organizations on investigation-related matters
    Assume accountability for achieving investigation objectives and results, in accordance with accepted international investigation standards and the Bank’s internal policy guidelines
    Provide direction and guidance to consultants and external entities as appropriate.

    Qualifications

    University degree in investigations, management, finance, law, or related field Professional training from a national law enforcement body or investigations academy or its equivalent
    At least 2 years’ additional experience in conducting criminal and/or administrative investigations
    Formal professional training in a comprehensive range of investigation-related areas. A minimum of 5 years of progressively professional experience in complex criminal and administrative investigations
    At least 3 years of experience working within/ with a financial institution
    At least 2 years’ experience working in the role of a senior investigator
    Experience in supervising a team of investigators and managing a large and varied caseload will be an added advantage A professional background and established credibility in the field of complex investigations is essential.

    Desired Competencies

    Strong command of Microsoft office suite
    Good knowledge of Computer Forensic methodology, hardware and software In-depth knowledge of investigation-related analysis tools and software
    In-depth knowledge of investigation management databases and systems

  • Facilities Manager Procurement and Logistics Manager

    Facilities Manager Procurement and Logistics Manager

    Job description

    Project Management – Ensure all bank’s construction projects are done according to the approved policy/contract documents and the stipulated building rules and regulations/codes.
    Project implementation including management of 3rd Party Project Management Consultant and contractors
    Preparing management report on planned expansions for Board reviews and approvals
    Facilities/Property Management including: Utilities, cleaning and security, Repair & Maintenance for furniture, power & cooling equipment, Interior and exterior branding (signage installations) and maintenance and other facilities infrastructure
    Lease management including reviews and negotiation of leases for all units/premises acquired by the bank
    Workspace planning & optimization
    Outsourced service provider Management – Developing and managing of service level agreements for all contractors and conducting evaluations based on the SLAs
    Ensuring compliance to statutory requirements e.g. Energy Management, OSHA, NEMA
    Managing staff and maintaining high quality performance including conducting appraisals and rating for Facilities staff
    Oversee and ensure proper cost management in all portfolio areas for the department including approval of payment documents including; invoices, certificates and utility bills among others.
    Making budgets and management of the approved budgets
    Ensuring team compliance with the bank’s policies and procedures and team quality targets are strictly adhered to Qualifications & Experience

    Qualifications & xperience

    Proven skills and experience in Real Estate and Civil Engineering Projects Management
    Excellent knowledge in design interpretation of drawing designs
    Sound understanding and extensive experience in operational facility management
    Experience in the area of establishing standards and implementing complex business continuity plans
    Ability to manage an outsourcing partner to deliver business solutions
    Ability to manage large scale with a very wide geographical scope across the Group
    Up to date knowledge on statutory requirements such as OSHA, Energy Management

    Critical Competencies

    Business strategy awareness
    Negotiation skills
    Strong analytical skills and problem-solving skills
    Excellent planning skills-ability to multi-task and prioritise workload
    High personal standards and goal oriented

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  • Information Systems Compliance Manager

    Information Systems Compliance Manager

    Job description

    Independent Compliance Assessments: Carry out and coordinate IT compliance assessments across all business systems.
    Advisory: Contribute and offering specialist guidance & advisory to IT and business stakeholders on processes’ internal control with the aim of reducing technological risks.
    Conducting special investigations and reviews as may be assigned.
    Ensure IT compliance with regulatory requirements
    Review compliance on new products
    Review compliance on IT policies
    Review compliance with other stakeholders/partners/customers where there systems integrations.
    Work with Bank partners to conduct any IT reviews.

    Qualifications & Experience

    Bachelor degree in Computer Science, IT, Business Information Systems (or related technical/business field) from a recognized university
    Hold of at least one of the following certifications: CISA, CIA, CISM or CISSP
    At least six (6) years working experience in auditing of information systems in a professional audit firm or internal audit environment preferably in a financial institution
    Understanding of the banking environment would be an advantage
    Knowledge of common IT and networking technologies (operating system, relational databases, network/mobile technologies) and including Oracle database, Unix/Linux/ Windows etc
    Knowledge of information systems governance and security principles & practices; with an understanding of the concept of risk and risk assessment
    Knowledge and experience in the use of CAAT’s
    Experience in Report Writing and/or good & proven documentation skills
    Detailed, methodical and result oriented
    Excellent communication skills
    Upholds high standards of integrity

  • General Manager – Internal Audit

    General Manager – Internal Audit

    Job Description

    Provide leadership and strategic direction in the development and implementation of internal audit strategies, policies and procedures
    In consultation with the Board Audit Committee (BAC) and senior management, prepare an annual risk-based audit plan that is aligned to the bank’s strategies and objectives
    Coordinate and oversee the Internal Audit function to ensure implementation of the BAC approved audit plan
    Plan and ensure execution of financial, operational and information systems audits
    Review the reliability and integrity of financial and operating information and the means used to identify, measure, classify, and report such information
    Appraise the adequacy of internal controls through review of information system controls and other control mechanisms
    Periodically report to the Board Audit Committee on significant issues related to the bank’s risk management, control and governance processes and related management action plans
    Institute and uphold good working relationships with all stakeholders to ensure audit issues are promptly addressed
    Coordinate audit efforts with the bank’s external auditors and regulators.

    Qualifications & Experience

    Bachelor’s Degree in IT, Accounting or Finance from a recognized institution. Master’s degree a plus
    Professional qualifications – CPA and CISA or CISM or CIA
    Must be a member of ICPAK in good standing
    At least 10 years audit experience in either a bank or reputable audit firm, 4 of which must be in senior management
    Experience in information systems/information security audit is a must, with knowledge of auditing the following areas preferred:
    Core Banking;
    Oracle E-Business suite
    Digital business processes.
    Should possess in-depth knowledge of IFRS, ISAs and IIA Standards.

    Critical Competencies 

    Good knowledge and understanding of the Kenyan banking regulatory framework
    Hands–on experience in carrying out information systems/information security audits
    Working knowledge of computer assisted audit techniques (CAATs)
    Working knowledge of Team Mate
    Good analytical and problem solving skills
    Excellent interpersonal and communication skills
    Possess exemplary report writing skills.