Website: Website http://ke.equitybankgroup.com/

Imt Agents Supervisor

Job Description
Job Responsibilities/Accountabilities

Liaison person between the IMT agents, Equity Bank and Money Remittances partners to enhance business growth and revenues.
Responsible for IMT agency distribution channel strategy implementation for the group
Spearhead identification and recruitment of targeted IMT agents for the group
Drive agreed bank profitability and revenue growth on remittances
Oversee sales & revenue generating activities of the Agency network
Meet the agreed IMT agents target volumes and revenues
Perform periodic reviews and drive performance of the IMT agents
Oversee branding as per approved branding operation standards
Act as the link between the IMT agents with the international remittances partners
Implement fraud and AML mitigation measures required by various partners at the IMT agents level
Formulate and execute an IMT agents training program that ensures every IMT agent is equipped with the necessary knowledge to carry out the business
Monitor and profile the agents to ensure 100% compliance with laid down procedures and regulations
Ensure compliance as per CBK agency prudential
The link between the Bank Remittance operational support function and the agents for faster, timely and quicker issues resolutions
Filing contractual returns with the money transfer partners
Retention of the IMT agents Desired Knowledge, Skills and Competencies
Good knowledge of international remittances business and the regulatory framework
Excellent interpersonal selling and networking skills
Able to work independently with minimum supervision and demonstrate a good level of maturity
Strong leadership skills and a team player
Thorough knowledge of AML and KYA policy guidelines
Thorough knowledge and application of CBK prudential guidelines
Ability to work under pressure and within set deadlines

Experience and Qualifications

At least an O-Level pass of C+
Diploma and/or Degree certificate in a business related field
Holders of a compliance and AML related professional qualification will have an added advantage
5 years’ experience in managing Financial Distribution Networks
At least 4 years’ banking experience
Effective writing and presentation skills in English

October 25, 2024
Communications Officer, Multi Media Graphic Designer Corporate Credit Risk Analyst

Job description
Role Description
Reporting to GM-Digital and Social Media, the multi-media graphic designer will be responsible for supporting various business functions of the Bank through planning, developing and producing print and electronic media artworks, motion graphics and animations that connect with the respective target audience. The role holder will also be required to be conversant with industry trends and familiar with standard graphic design software.
Duties and responsibilities

Create overall layout and design for print and electronic media in adherence to brand guidelines
Conceptualize, design and creatively package commercials, marketing promos, adverts and editorial products
Design and produce materials – both digital and print – including signage, brochures, web pages, posters, wallpapers, displays advertisements and more
Create 2D and 3D model animations as well as motion graphics and execute as briefed
Create storyboards that depict scripts and narratives as per business briefs
Create motion graphics for our in-house displays. These include sponsor animations, logo treatments, opens, headshots, etc
Provide creative concepts as well as make sound recommendations to improve corporate branding using graphics
Organise and prioritise work and meet strict deadlines
Work closely with the advertising department to create and manage designs from concept through to final deliverables
Manage multiple projects and remain flexible through multiple revisions while keeping a keen attention on detail
Execute and manage production of communications deliverables
Translate project concepts into digital media deliverables
Ensure graphic solutions are optimised for integration, performance, usability and sustainability

Required skills, qualifications and Competencies

Bachelors degree in one or more of the following areas: Media Arts, Animation, Broadcasting, Video Production, graphics Design, Journalism and Communication or related field
Minimum of 3 years’ experience in design production
Passionate and creative artist with a knack for storytelling and attention to detail and with a portfolio/ showreel that showcases this.
Competence in industry-standard 2D and 3D software such as Flash, 3DS Max, Maya, LightWave, Softimage, After Effects and Cinema 4D a plus
Proficient in graphic design tools, specifically Adobe CS (such as InDesign, Illustrator, Photoshop) and other design software
Knowledge of CSS, HTML, hands-on experience of content management systems. Skills in HTML5, XHTML/CSS, PHP and JavaScript will be an added advantage
Excellent knowledge in multimedia designs for both print and digital
Ability to keep current with emerging design trends and technologies
Highly time sensitive, respect for planning and tight deadlines, able to cope with pressure and fast paced environment
Strong adaptation skills, result driven, flexible, and strong communication skills
Good work ethic and an entrepreneurial spirit to innovate and thrive in a demanding environment
Strong attention to detail and organizational skills with the ability to prioritize and multi-task
Good at taking briefs and understanding requirements
Loves being part of a creative team and collaborating with design leads

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October 25, 2024
Communication and Advertising Officers

Job description Key Duties and Responsibilities

Working closely with the creative agency and assigned business functions, coordinate the creation of 360 degrees advertising and communication campaigns
Liaise with service providers to ensure proper preparation and execution of corporate events including brand visibility in such events through branding opportunities
Negotiate with suppliers for best possible value for investments
Identify opportunities for sponsorships and promotions in close consultation with various business functions and in line with business goals. Support business functions in such events by availing necessary materials required and advice
Manage vendor contracts; exercise diligence in tracking expenses to meet expense/ budget goals
Monitor vendor performance by ensuring alignment with market value for services rendered
Interface with all Equity Bank teams and offices to optimize events and associated campaign’s effectiveness

Desired Qualifications, Knowledge and Expeience

Degree or equivalent in Advertising, Marketing, Communication or a business related field
Professional training in Advertising, Communications, Public Relations or Event Management
Over 3 years relevant experience in marketing or event management in a large media organization or in communication function in an established organization.

Desired Competencies

Good negotiation skills
Excellent communication, organizational and interpersonal skills
Strong analytical ability
Able to work well with minimum supervision
Flexible, ability to identify and resolve problems quickly
Creative thinker and fast learner, ability to communicate ideas effectively
Team player
Computer proficiency

October 25, 2024
Head of Sales and Distribution

Job description
Role Overview
The successful candidate will be responsible for managing the Go to Market and Sales Strategy for Equitel and EazzyPay Products and Services through effective management and coordination of market demand monitoring, planning and sales processes on time and within budget. This role will also entail establishing mutually beneficial strategic business relationships and partnerships in order to achieve the set revenue objectives.
Key Duties & Responsibilities

Evaluate market potential and formulate performance indicators for the different Equitel and EazzyPay revenue streams.
Align the revenue indicators to the business revenue targets
Develop monitoring and evaluation templates for revenue performance management.
Develop and align revenue targets for each function in Finserve business unit to ensure achievement for the overall target.
Identify strategic business partners and champion development of the relationships.
Prospect and recruit new business partners aligned to the Finserve’s strategy and focus.
Formulate and manage the implementation of business development plans for Finserve.
Cross functional management and coordination of all activities within Finserve and the Bank in relation to activities being done with the business partners to ensure business growth
Ensure all contracts are executed with Business partners prior to trading
Define and agree the terminals implementation scope and translate this into requirements for the various portfolios.
Development of the handset portfolio in line with Finserve’s strategic business direction.
Management of the after sales support function and development of service level agreements to ensure adherence to quality standards for all terminals acquired by the business.
Lead supplier negotiations with terminal vendors and third parties and get the best value for Finserve and provide view of handsets roadmap against business requirements.
Champion the development and maintenance of effective and mutually beneficial relationships with different types of business channels.
Develop prioritization tools for building relationships with key partners by ranking them. The 20% of highest potential clients to have 80% support, while the 80% to have 20% support.
Ensure strict adherence to all contractual requirements in consultation with the Legal Business Partner.
Ensure that the sales and business development team is adequately resourced to deliver against new business targets
Prepare the GTM and Sales structure and align it within Finserve’s and Equity Group’s direction.
Enforce desired organizational culture within the team
Ensure highest level of integrity through reinforcing high ethical and compliance standards in the terminals acquisition, sales and distribution processes.
Report on the business performance across all revenue streams.

Critical Competencies

Planning
Implementing/Coordinating
Motivating
Problem Solving and Designing
Assessing and Evaluating
Integrating/Coding/Estimating
Learning & Researching
Influencing and Advising
Writing /Drawing.

Education Requirements

Bachelors Degree in Sales and Marketing or a business management discipline
10 years hands – on experience in Sales Management & Business Development in a highly competitive commercial environment
5 Years’ experience in management
Good understanding of the Kenyan market, subscriber preferences and subscriber trends
Experience in learning technology, enterprise applications or testing marketplace.
Have strong business/financial acumen with experience developing metrics and pricing and compensation programs.
Good product intuition.
Strong analytical skills with exceptional attention to detail.
Good understanding of financial principles, understands financial ratios, can interpret standard financial statements
Excellent contract negotiation experience and high rate at successfully closing deals
Innovative, creative and resuls oriented
Strong interpersonal and people skills
A team worker with strong customer focus
Strong communication/presentation skills
Strong familiarity with business management
Confident, self-assured, personable and presentable.
Highly organized, conscientious and detail oriented

If you meet the above requirements, please submit your application by attaching your detailed Curriculum Vitae.

October 25, 2024
Digital Graphic Designer

Job Description
Role Overview
Key Duties & Responsibilities
Work closely with product teams to define and contribute to the design, creative direction and design of our digital products
Design delightful illustrations and/or interactions to be used across different platforms (apps, websites, print)
Create brand style and identity guidelines
Provide feedback to product and development teams on design components
Be an advocate for our brand throughout our organization
Essential Competencies

Excellent communication skills
Accuracy and attention to detail with excellent organizational skills
Contribute as a strong collaborator with product and project teams
Artistic Skill
Technical Skill
Social Skill
Work Ethic

Education Requirements

2-3 years of design experience.
Preference will be given to candidates with a portfolio demonstrating their talent and skill as an illustrator/graphic artist
Bachelor’s degree in design or related subject
Strong layout and typographical skills
Skilled with Photoshop, Illustrator, InDesign, After Effects or other design tools
Body of work demonstrating strong design process and visual design skills

If you meet the above requirements, please submit your application by attaching your detailed Curriculum Vitae.

October 25, 2024
Product Manager – Digital

Job description
Role Overview
Key Duties & Responsibilities

Understanding consumer behaviour and market trends in product category
Develop, organize and execute the digital products roadmap according to defined customer segments.
Coordinate with developers/designers on feature ideation and implementation.
Collaborate with customers, technical, creative and business stakeholders to ensure timely and accurate product implementations.
Champion product advocacy and sales internally through internal business engagements and trainings
Define success measures of product releases and marketing campaigns in liaison with go-to market teams.
Drive for the relevance of channels and best user experience by partnering with customers and partners to determine future needs.
Assess and drive product adoption as per defined KPIs and customer segments.
Product life cycle management – devising product, marketing, sales related initiatives to ensure that targets are met
Present and interpret MIS, trends and usage of products to a wider management audience.
Competition analysis and tracking by features, price, channel, segment

Essential Knowledge

Product management experience, specifically managing digital properties (web & mobile applications etc.)
Experience developing new product features and generating ideas for growth
Experience writing feature requirements for new feature development & launches
Understand the latest technology trends, new functionality and feature development, conversion optimization, etc. along with a desire to continue learning in these areas.
Good design aesthetic and a strong ability to judge visual appearance, ensuring alignment with brand and enterprise standards
Strong communication and collaboration skills that’ll aid in working cross functionally
Demonstrated ability to work in a fast-paced, “self-starter” environment serving as a catalyst for change and managing multiple work streams simultaneously
Ability to synthesize data, identify trends and recommend viable solutions

If you meet the above requirements, please submit your application by attaching your detailed Curriculum Vitae.

October 25, 2024
Senior Business Growth & Development Manager

Job description
Job Purpose
To generate new business whilst maintaining existing Corporate and High Net worth Client base in order to achieve business growth targets
To ensure that high quality standards of customer experience is provided in order to attract, retain and grow wallet share for increased sustainable business
To optimize resources mainly human capital and Bank assets in order to achieve a quality, effective and efficient business model while appreciating the business risks.
Reporting to the Regional General Manager, the role holder will be responsible for the following:
KEY RESPONSIBILITIES

Strategy Execution

Own the Branch targets and deplore a robust strategy on how to meet and exceed the targets
Unlock key business opportunities and manage key relationships and clients
Harness support of key business enablers to support realization of the strategy

Business Development

Build trusted relationships with both Corporate and High Net worth Clients and other key stakeholders with an aim to expand market and grow wallet share
Promote and execute business growth initiatives and new products
Proactively market lending and deposit opportunities from current and prospective clients
Champion growth of non-funded income lines to ensure a balanced healthy business
Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
Budget accountability: responsible for strict cost management in the branch.

People Management

Drive and inculcate the right Corporate culture at all times
Create an empowering environment for direct reports that fosters creativity and encourages innovation
Develop a high performing team through effective use of KPIs/ SMART targets and timely reviews with active feedback and coaching
Ensure training of staff is carried out and business continuity plans are in place
Reward and recognize high performing teams and staff, hence motivating the team towards high performance
Directly responsible for discipline among staff within the branch by following the Bank’s disciplinary and grievance procedures
Conduct regular meetings with branch staff to ensure all staff are on track on performance, receive feedback on any issues arising from the business and support those with performance challenges
Mentor and develop upcoming Managers.

Customer Experience

Ensure the branch achieves service excellence by closely monitoring and improving customer service standards, through closely working with the Regional Customer Service Managers
Ensure regular training on customer service is done for the branch teams by the Customer Service Champions
Ensure stellar customer service and prompt attendance to any customer complaints.

Compliance & Risk

Ensure that all operations and controls within the branches are adhered to and in compliance with set regulations, to protect the business
Achieve performance standards in the branch audit; low portfolio at risk (PAR) by ensuring that there is quality lending; no frauds and overall high compliance standards; Participate in Branch Credit Committee meetings
Budget planning, control and evaluation for the Branch.
6. Brand & Corporate Social Responsibility (CSR)
Promote the Brand of the Bank by ensuring cleanliness, branding and participating in community related initiatives
Support CSR activities in the Branch and beyond
Guard the Bank against reputational risk by ensuring effective governance in the Branch.

Additional Responsibilities: On request, participate in Departmental and or Group wide business initiatives including any other matters that may be assigned from time to time.
Behavioral Competencies

Is exceptional at relationship management
Is an inclusive leader with an extroverted interest in people
Enjoys responsibility, authority and the social initiative required by a leadership position
Applies pressure in a charismatic way to achieve an objective and to gain acceptance of their point of view
Applies interpersonal skills, self-confidence and charisma to influence and persuade
Is an excellent motivator, knows how to communicate and can persuade
Is very independent, has no difficulty accepting risks and has a strong sense of urgency.
Leadership Style
Display initiative and an enthusiastic, positive and persuasive style
Take immediate control of situations and does what it takes to attain objectives and solve problems
Makes decisions in a spontaneous and confident way, based on the available information
Is a good team leader; with a confident and “in charge” attitude to lead the group to the completion of goals
Encourages direct reports by delegating work, exerting effective controls progressively towards objectives
Able to lead and inspire the team including other managers to achieve results.

Desired Knowledge

Thorough understanding of the Banking industry and the policies and procedures of the Bank
Good knowledge of the business environment, industry regulations and government regulations
Strong marketing and selling skills
World class customer service skills
Able to handle very complex transactions both funded and non-funded
Able to have a wholistic view of the client for value chaining, wallet sizing and business deepening
Good working knowledge of MS office suite and Bank’s systems.

Qualifications & Working Experience

Holder of a degree (business related preferably) from a recognized University will be desired) or its equivalent with 10 years’ experience in a managerial function 5 years of which must be in a large sized branch
Over 12 years working experience in the financial/ service industry
Holder of banking professional qualifications such as ACIB or AKIB and working experience in a multicultural environment will have an added advantage
Experience in both Bank operations and credit will be an added advantage

If interested and you meet the above requirements, please submit your application by attaching your detailed Curriculum Vitae.

October 25, 2024
Enterprise Systems Administrator

Job description
Role Profile
Reporting to the Enterprise Systems Manager, the Enterprise System Administrator will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. He/she will participates in technical research and development to enable continuing innovation within the infrastructure, ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling internal and external customers. The successful candidate will be accountable for Linux and Windows systems infrastructure.
Key Duties & Responsibilities

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology.
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Perform regular file archival and purge as necessary.
Create, change, and delete user accounts per request.
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Maintain data center environmental and monitoring equipment.
Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice

Essential Knowledge

Proficiency in installing, administering and troubleshooting Unix, Linux and Windows Server Operating Systems
Knowledge of different server hardware form factors such as Frames, Blade systems and standalone
Enterprise Storage Systems Administration
Server Virtualization
Server Networking Services/general understanding
Knowledge on Disaster Recovery/High Availability/Backup mechanisms
Knowledgeable in server resiliency mechanisms such clustering and load balancing
Ability to suggest best practices in OS configuration for Application team.
Sound knowledge in server hardening, and security.
Should play an important role in analysing the application and suggesting the best practises for security.
Recommend best practice to application and Business owners.
Must have experience in documenting solutions tech docs, High Level Diagrams.

Desired Qualifications, Skills and Competencies

Bachelor degree, with a technical major, such as engineering or computer science
Systems Administration certification in Unix and Microsoft.
3 years system administration experience.
Unix and Enterprise storage administration
ITIL foundation certification is an added advantage
Very high standards of integrity and confidentiality aligning with the organization’s core values
Strong analytical skills and problem solving skills
Be customer centric and service oriented
Able to operate in a performance driven organization
Culturally aware and adept at working across multiple geographies
Available to work during the day and night
Knowledge of English and/or Kiswahili

If you meet the above requirements, please submit your application by attaching your detailed Curriculum Vitae.

October 25, 2024
Legal and Regulatory Compliance Manager

Job description
Reporting to Head of Compliance, the will be responsible for providing guidance, advice, controls and monitoring over matters pertaining to laws and regulations. He/she will oversee the laws & regulatory compliance across the bank operations.
The ideal candidate is expected to be informed on local & international laws, regulations ensuring comprehensive reviews are carried out and guiding business on implementation.
Key Responsibilities

Providing overall leadership and cordination of all the programs under Compliance.
Recommending and advising management on regulatory gaps in the Bank’s policies and procedures.
Ensuring compliance with regulatory risk guidelines and best practices in the market.
Overseeing dissemination of regulatory risk information and trainings to other team members
Reviewing Executive and Board risk reports and all other reports intended for use by the regulator and other external users.
Advising the Head of Compliance on regular basis on key regulatory lapses in the business
Developing and rolling out a comprehesive staff training syallabus in matters laws and regulations.

Required Qualifications and Experience

Must possess a Bachelor’s degree in Law.
A professional certification in accounts would be an added advantage.
Must have a minimum of six years’ experience in Compliance field.
Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations.
In-depth knowledge of regulatory environment and key regulatory guidelines in Kenya and the region.
Ability to operate in a demanding and performance driven organization

Desired Competencies

Knowledge and understanding of anti-money laundering programs
Ability to synthesize and articulate key regulatory gaps, identify deficiencies in compliance programs and highlight areas of improvement
Past knowledge and experience in regulatory compliance risk management
Knowledge in data generation, interpretation and giving important insight into data
Problem-solving skills with the ability to analyze complex information to identify the key issue/action and drive resolution.
Excellent organizational skills with attention to detail
Good communication skills
Ethical leadership skills, including the ability to manage risk, compliance and control activities

If you meet the above requirements, please submit your application by attaching your current CV.
Please note that submissions without cvs will not be considered and only shortlisted candidates will be contacted.

October 25, 2024
Senior Identity and Access Management Engineer Incidence Response and Forensics Manager

Job description
Reporting to the Information Security Manager, the ideal candidate will be in charge of identity and access management (IAM), model and determine how users within the organization will be provisioned with an identity – and how it will be protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization throughout the identity life cycle.
He/she will be required to ensure all the Bank’s integrations both internally and externally are secure and Bank data is not exposed to any Risk.
Key duties and responsibilities will include;

Providing oversight in defining and modeling identities/access across the enterprise
Guiding IAM architecture setups based on an in-depth analysis of roles and responsibilities within the enterprise
Aligning IAM initiatives to business processes and regulatory compliance requirements.
Defining user roles, where they don’t exist and provide guidance on existing roles
Defining access controls necessary for application usage and data access
Deciding how best to use the IAM infrastructure tools for overall business success.
Managing provisioning and de-provisioning of user changes
Ensuring proper maintenance of IAM technology infrastructure in partnership with the enterprise infrastructure team
Managing the IAM applications and user-store integration
Overseeing proper interfacing with the service desk team for timely resolution of IAM related issues
Handling all exceptions pertaining to IAM solutions and address future integration of applications with IAM
Ensuring timely upgrades and the requisite patch management of IAM solutions within the enterprise.

Required Qualifications and Experience

University degree or equivalent with a minimum of 5 years’ experience in Information Technology field
At least 2 years’ experience handling Identity and Access Management, incident response and threat management.
In-depth technical knowledge of implementing and operating IAM/IDM solutions
Proven ability to identify and analyze complex security risks and threats and plan for mitigation and response.
Experience in project management and running multiple security projects will be an added advantage

Essential Knowledge and desired competencies

Experience in Identity Management – Provisioning and Workflow processes, Access Management – Authentication and Entitlements
Must possess working knowledge of Data Security and Privacy Concepts
Experience with role Based Access Control Solutions, implementing IDM solutions, Identity Management Provisioning and IT Security Administration
Experience supporting and configuring Active Directory, Microsoft Azure AD, AAD Connect, DFS and ADFS roles and services.
Versed with features such as Privileged Access Management Solutions, domain account authentication and authorization, Active directory auditing, RBAC implementation across different platforms, AD and File System Entitlement
Strong understanding of messaging fundamentals and supporting technologies
Experience in implementing, configuring and supporting Multi Factor Authentication (MFA)
Excellent written and verbal communication skills and the ability to work independently with minimal supervision
Ability to prioritize requests and projects based on impact and urgency.

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October 25, 2024