Website: Website http://ke.equitybankgroup.com/

Senior Relationship Manager

In line with enhancing career progression of staff and to support the business growth, we seek to recruit a senior well-qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position within Corporate Banking.
Role Description:
Reporting to the General Manager, Corporate Banking the successful candidate will be responsible for:-

Prospecting for new Corporate, and high net worth clients and meet the set targets NOT LESS THAN 3 BILLION STABLE DEPOSITS
Developing and implementing business growth strategies for different clients/sectors for the bank
Active management of existing clients including increasing wallet share
Participating in presentations to clients and marketing drives and other relationship management activities
Managing an active portfolio of at least 5 corporate clients in an active ecosystem
Customers service management as part of relationship building

Key Duties & Responsibilities

360 degree understanding of clients financial needs and all bank products and services
Regular client visits/presentations and meetings with visit reports
High level negotiation to get new and additional business
Reparation of various reports including customized client proposals according to client need
Coordination with various departments like credit, treasury etc. for delivery of seamless service to client
Competitor and Industry analysis – Actively review and monitor competitor product offerings and monitor industry trends

Qualifications
Work Experience and Qualification:

Seasoned banker with proven networks among Corporate, SME and high net worth clients. Preferably not less than 7 years in the bank
An under-graduated degree from a well-recognized university with bias to a business related field or marketing
Passionate, highly self – motivated, energetic and enthusiastic team player who is change oriented and customer focused
Demonstrate an ability to build and manage relationships and influence various stakeholders to deliver business
High networking skills with high level understanding of the financial sector needs for the different sectors of the economy
Results oriented and an excellent communicator both orally and in writing

October 26, 2024
Head of Diaspora Banking

Department/ Division: Diaspora Banking
Job Grade: Manager
Reports to: Group General Manager – Diaspora Banking & Remittances
Direct Reportees: Regional Officers, Country Office
JOB PURPOSE / DESCRIPTION
The Head of Diaspora Banking will plan, direct and manage the activities of the country office to accomplish the overall targets and objectives of the particular Equity Bank subsidiary. Responsible for overall planning and performance in all of the following functions within the assigned unit: Business Development, Customer Retention, Credit and Service Quality, personnel management. This role is strategic in nature and will involve developing and growing profitable client relationships.
Job Responsibilities/ Accountabilities:

Develop and implement effective business development and marketing strategies by anticipating developments, trends and opportunities within diaspora banking business.
The targets and objectives inlcude but are not limited to profit, growth in loans, referrals for new customer aquisition, quality, and service objectives.
Strategically drive customer acquisition, loan growth and quality, deposit growth and overall cross-sell (maximize wallet share)
Provides senior level guidance and support to the staff in their teams and also in the local branches that interact with diaspora customers regarding customer concerns, operational questions, risk management in terms of KYC and other related issues.
Responsible for building product awareness and educating the team members and partners/agents so they can serve their clients lending and banking needs.
Drives the team’s product sales and performance and provides strategic direction focused on the continued growth and development of the banks presence and relationships.
Directly responsible for personnel management of the entire team (head of unit)
Weekly performance review discussions with head of unit (review all regional units).
Assisting with complex business development strategies and customer issue resolution by providing advice across the team members and establishing a good escalation process for the customers and staff.
Building relationships with the Bank’s internal departments and management to allow for successful adoption of bank products that meet the needs of clients. Act as the subject matter expert for all departments and branch inquiries on Diaspora Lending, Banking services and Procedures.
Conducts frequent spot checks on the team’s customer engagements and pending service requests to ensure good customer service, adherence to bank policies especially in terms of SLA’s, consistency in sales and marketing efforts (Cross selling), successful implementation of new products and services, and to ensure that the team develop and maintain strong professional relationships with customers and bank partners.
Develop and foster relationships within the diaspora community, building and promoting our brand.
Providing overall recommendations and feedback to Senior management with regards to Products, Services, Processes and procedures that relate to Diaspora Banking.

Essential Knowledge

In depth knowledge on gathering and understanding market intelligence so that opportunities may be capitalized on as they occur and the effects of competitive activity may be minimized
Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness.Obtains and evaluates general and specific business conditions, and keeps the group business development team advised on such matters to maximise business mining.
Intimate knowledge of the overall diaspora banking environment across the subsidiaries

Key Critical Competencies

Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications.
Excellent presentation and communication skills, both written and verbal.
Excellent organizational and time management skills with proven ability to prioritize and manage workload and to instil a sense of urgency in others as necessary to meet deadlines and goals.
Excellent customer service, relationship management, and business development skills.
Sound knowledge of marketing, sales, financial, managerial and leadership principles with broad knowledge of banking operation practices, policies, products and applicable regulations.
Excellent problem solving, decision making,critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy.
Ability to analyse trends, processes and procedures and develop innovated and effective solutions for improved performance.
Strong overall business acumen with an ability to understand the direction, priorities, and goals of the department and organization as a whole.
Strong leadership and interpersonal skills; presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others.
Flexibility to engage in overnight and regional travel if and when required to do so

Requirements:

University degree or equivalent with a minimum of 3 years’ experience in an relationship management role with 1 or more years in a supervisory function.
Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
IT literacy
In-depth knowledge of key operations functions as well as bank policies and procedures
Able to operate in a performance driven organization
Culturally aware and adept at working across multiple geographies

Key Deliverables (KPIs):
Key considerations in the KPIs will be country specific based on the different strategies per country. For example, some countries will have more credit customers while others will have more transactional customers. Therefore the weights on the KPIs will differ per country.

Deposits
Loans growth and quality
Customer Acquistion
Cross-selling / Products per customer
Customer Satisfaction

October 26, 2024
Senior Regional Managers (RM) Regional Managers (RM)

Currently the Bank is seeking additional talent to serve in the role outlined below within Credit (Asset Finance) Department.
Department/ Division: Credit/ Asset Finance.
Job Grade: Manager/ Assistant Manager/Senior Officer
Reports to: General Manager Asset Finance.
Purpose:
The Senior Relationship Manager will support the business to achieve its goals and objectives as outlined in the strategy of the, while ensuring full compliance to bank policy, business and statutory regulations. He will champion, unlock and ensure the growth of a quality Asset Finance book within the various customer segments, in line with the bank’s CSF number 4.
Job Responsibilities/ Accountabilities:
As a senior RM, he/she is the overall growth champion in the sector, coordinating business across the whole customer journey, with a specialisation for upper SME business. He/She is charged with implementing policies and programs that support the Bank’s overall strategic direction in Asset Finance and Insurance Premium Finance (IPF). The roles will include;

Coordinating all business growth strategies of the sector and supporting other business sectors in achieving the set asset finance targets.
Building new and maintaining existing good rapport with external partners eg, Motor vehicle and Equipment dealers, Insurance Companies, and business associates to unlock leads and ensure flow of business to the bank, through the branches.
Working on existing ecosystems (value chains) in the real economy and ensuring a holistic customer centric business relationship approach so as to exploit and generate business to the bank.
Building new and maintaining existing relations with other business partners and clients, to ensure full exploitation of cross selling opportunities for bank products.
Ensuring SLAs are honoured and acceptable TAT levels observed for optimal customer experience.
Generate leads for the upper SME and Corporate business, offering Support to branches in appraisal and closure, while maintaining strong relationship management.
Carry out continues marketing intelligence on competition and providing feedback to the sector.

Essential Knowledge

Has an understanding of the local vehicle and equipment Market landscape,
He should exhibit an exceptional degree of ingenuity, creativity and resourcefulness.
Ability to mentor, guide and transfer knowledge to the team.
An understanding of the loan credit process will be an added advantage, though not mandatory.

Key Critical Competencies

Business and current affairs awareness,
Strong analytical and problem solving skills,
Excellent planning skills,
Goal oriented with ability to work under minimal supervision,
Excellent interpersonal skills,
Excellent and effective communications skills, both orally and in writing,
A Team player with Strong marketing and sales skills,
Social/outgoing and demonstrates high standards of integrity,
Grounded in Relationship Management.

Qualifications

Minimum of a First Degree from a recognised institution
At least 32 years of age
Minimum 4 Years’ experience in a bank at Managerial position, preferably in Asset Finance.
A Marketing or Sales qualification will be an added advantage

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October 26, 2024
Personal Assistant EGF – Enterprise Development Officer

Job Description
In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the position outlined below.
Reporting to the Group Director- Brand Strategy and Customer Experience Innovation, the Personal Assistant will assist to provide efficient, responsive and excellent administrative organizational and logistical service to the Department in order to provide a conducive environment to enable the department to meet its goals.

Have daily Diary meetings with line manager to discuss upcoming engagements and invitations, booking of meetings appropriately as per LINE MANAGER’S availability and schedule Meetings between the LINE MANAGER and the direct reports.
Timely and appropriately booking of travel and accommodation for LINE MANAGER’s trips as well as co-ordinate and handle professional travel logistics for the team
Liaise with relevant individuals, external organizations: to arrange meetings, prepare agendas and draft minutes of all meetings
Plan, organize and manage own workload and that of the Department to ensure that all the reports are processed and submitted in a timely and accurate manner
Ensure that all calls to the LINE MANAGER are effectively and efficiently handled
Preparing e-mails, letters, memos for the LINE MANAGER’s validation, sort and review incoming mail for the department and distribute to the team
Maintain a comprehensive filing system -Ensure that all documents in the LINE MANAGER’s office are well filed and confidentially maintained
Ensure that all the visitors to the LINE MANAGER’s office are well handled and assisted
Collect and open mail addressed to the Directors
Tabulate and retrieve official expenditures and claims
Prepare Powerpoint presentations and reports as per the request
Liaise with managers in Head Office and opcos, and / or with partners / vendors to ensure timely production of documents and reports as requested for by the Directors
Attend functional meetings and document key information and decisions as and when required
Analyze basic information in response to queries to the dept.
Organize materials and logistics for external auditors
Handle procurement for the department-stationery, office tools, ordering business cards

Requirement

Bachelors Degree in Business Administration
Diploma in Secretarial Studies
Diploma in Management/Leadership/Communication
At least 5-year experience as a PA or Secretary in an administrative role in a senior or executive management role
Excellent written and oral communication skills;
Excellent word processing and IT skills, including knowledge and proficiency to at least intermediate levels in a
range of office software, including Microsoft Word, Excel, PowerPoint and Outlook
Honesty and reliability
Excellent organizational skills
Accuracy
The ability to work on your own initiative and to tight deadlines
Flexibility and adaptability to juggle a range of different tasks needing to be undertaken simultaneously
An understanding of confidentiality issues and the use of discretion

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October 26, 2024
Tax Assistant Manager IT Risk Analyst

Responsibilities

Review, prepare, and file income tax, VAT, and Excise tax returns or review the tax returns before filing
Coordinate financial reporting; prepare monthly analysis and financial reports; assist in the preparation of monthly reporting requirements to corporate office.
Support the head of tax on tax related research and analysis
Review reconciliations of tax GLs, Withholding income tax (Resident and Non Resident) Withholding VAT (resident and Non Resident) Deffered Tax, Prepaid Instalment Tax, Stamp Duty, Interest on Deposits, Withholding Dividends (Resident and non-Resident), Output VAT and Excise Duty.
Review journals to streamline the tax GLs
Review and ensure correct and timely payment of the monthly taxes (Withholding tax, excise duty, VAT)
Identify tax reduction opportunities.
Ensure accurate and timely payment of instalment taxes
Confirm the expenses for allowable and non-allowable expenses
Confirmation of additions or disposal of assets from the subsidiaries FAMS and correct classification for capital allowances as per tax law.
Accurate and timely preparation and review of the deferred tax rate
Compute the annual effective tax rate
Review of contracts for financial and tax compliance considerations
Maintaining a tax tracker on all tax issues arising and make follow ups and ensure they are conclusively resolved.
Follow up with the respective departments to ensure on follow up of issues raised by the revenue authority
Input and harmonisation of the defense on the issues raised by the revenue authority as presented by the consultants and the respective departments
Identify tax risks and cost impacts
Manage the workload of the tax group, including month-end closing
Provide ad hoc tax data and reports as required by various internal departments.
Lead/participate on a variety of teams in order to complete special projects
Interact and coordinate requirements and activities with government and external auditors
Provide training guidance, development, and problem solving to tax group
Prepare reconciliation of tax accounts and maintain supporting documentation
Maintain current and deferred tax schedules, return to provision reconciliations
Assist with research of issues and monitor change in tax law
Manage external Audits for both KRA and financial statements Audits
Ensure adherence to KRA Tax Regulations and requirements
Meet all other requirements as assigned

Requirements:

Education

Bachelor’s Degree or equivalent in Accounting, Finance, Economics or Law
CPA K or ACCA finalist

Related Experience

4 – 6 years of job related experience

Skills / Knowledge

Proficient in MSWord, MS Excel, MS PowerPoint
Ability to work effectively in a collaborative work environment
Demonstrates sound organizational and prioritization skills; high performance levels under tight deadlines
High degree of initiative, personal responsibility and integrity
Conversant in dealing with all Kenyan Taxes
Thorough knowledge of Taxation Laws and of Tax processing systems
Thorough knowledge of the Itax KRA portal
In-depth knowledge of PAYE, VAT, Income Tax Acts, Customs and Excise Tax

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October 26, 2024
System Developer Mobile Application Developer – Android Front End Web Developer

Job Details
The developer will serve as the subject matter expert for the technologies and solutions used in the monitoring application, such as Hadoop technologies, Strong Java, c++,Python, PL/SQL expertise among others, which are used to development of the business processes. .
The developer will works closely with project managers, team lead and business analysts in defining requirements/stories for system functions. Provides vision, expertise and technology-based solutions in long range planning in the area of systems design. Utilizes in-depth knowledge of technological alternatives and business requirements to recommend solutions that are user friendly, efficient and scalable. Ability to communicate in group settings as well as ability to collaborate within team and cross teams. Must be able to handle multiple assignments and adapt to a constantly changing environment. Familiar with Agile principles and framework. Self-motivated and able to work independently with minimal guidance.
Domain Area Qualifications:

Work closely with stakeholders to provide product solutions and technical oversight for multiple concurrent projects, including sharing expertise on standards, guidelines, and design best practices for the solution based on industry accepted practices.
Choosing the system architecture and each individual component of this system at a high level
Choosing the technologies for the implementation of each component and connections between the components
Ensure that the solution is in line with the architectural review and Code-review
Ensure that the solution developed is in line with the coding standards.
Expert understanding of object oriented programming and multi-threaded languages.
Expert understanding of design patterns, object construction, and deployment strategies for multi-tiered applications.
Translate workflow steps into business process activities and nested processes.
Tailor user experience screens for each process activity to enable end-users to interact with multiple internal/external systems through a single interface
Work with other developers and stakeholders to create and maintain a robust framework to support the mobile and web apps
Build proof of concept examples or graphical simulation software. Then maintain product test software and demos for training purposes.
Maintain and improve the performance of existing software
Design and update software database
Test and maintain software products to ensure strong functionality and optimization
Recommend improvements to existing software programs as necessary
Expert understanding of object oriented programming and multi-threaded languages, J Developer and Java Integrations.
Ability to define and implement business processes at workplace.
Expert understanding of design patterns, object construction, and deployment strategies for multi-tiered applications.
Develop software applications according to the technical documentation and designs provided by the Business Analysts
Performs Unit testing level regression tests throughout the application development life-cycle.
Ensures that code revisions are maintained in the Group’s source code repository.
Maintains a coding style that conforms to that specified by the Lead, Software Developer.
Ensure (as much as is possible) that applications are developed using an Object-Oriented programming language with appropriate coding segments descriptions. This would facilitate easier maintenance for all applications developed by another developer.
Develop release documentation for completed and tested applications/solution preparatory to go live.
Collaborates with the Business Analyst to develop operational/technical/support documentation for end users where applicable
Ensures that the application is ready for the User Acceptance Test (UAT) as per the test plan developed by the Business Analysts.
Participate in the UAT for the application developed.
Ensure that all software defects reported during the UAT are corrected before Go-Live.
Carry out routine maintenance to applications as the need arises on the development environment only and make patches available for production as may be required.
Submit the administrative username and password of all applications systems developed to the Team Lead, Strategic Control unit. This should include database access usernames and passwords.
Constantly update technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications.
Plan, prioritize and manage workloads and project schedules
Perform Other duties / Special Projects as assigned

Skills Competencies

Strong conceptual and analytical skills – demonstrating outside-the-box problem solving skills
Outstanding communication skills and the ability to work well within a team environment and within tight deadlines.
Thrive in diversity. Succeed in an organization that actively promotes networking and mentorship among all communities
Proven experience working with business and technical staff with competing priorities, in particular, conflict resolution, mediating opposing viewpoints and solution negotiation.
Extensive experience in the design, development, implementation, support, and administration of major information and technical systems. Includes, solid software development life cycle (SDLC) experience.
Demonstrated analytical and problem solving skills in business analysis, systems design, technical design and specification and implementation of major information and technical systems.
Demonstrated broad knowledge of new technologies, development practices, architecture methodologies, and software quality practices.
Demonstrable experience to manage a team undertaking the design, development, implementation, support, and administration of major information and technical systems.
Join a team that develops software to provide solutions for the ever-growing volume of banking industry. Our customer-based approach enables passionate Java and python developers to impart, in essence this role will entail passion and obsession in developing robust systems which will be used by hundreds of expert operators, analysts and administrators worldwide.

Strategic Alignment

Strategic business acumen and understanding of organization strategy and ability to design information systems to delivery that strategy
Experiencing in assessing a broad range of information solutions and products particularly document management, collaboration and content management.
Excellent communication skills with ability to explain technical concepts to lay audiences. Some experience of with working with board level stakeholders.
Self-starter with the ability to appropriately priorities and plan complex work in a rapidly changing environment
Results oriented with ability to produce products that deliver organizational benefit
Strong critical thinker with problem solving aptitude.
Team player with experience leading and collaborating cross-team to ensure successful delivery of solutions.
Good analytical and problem solving skills.
Good project management skills.
Basic Accounting Knowledge

Education/Experience:

4+ years of software development and design experience
4+ years of experience in managing a large software development
A minimum of four years in a professional senior technical role such as technical
lead, team lead, architect, or other hands on leadership role ideally for a major consultancy or system integrator.
Ability to develop solution architecture designs
Experience of developing Services Orientated Architectures (SOA)
Knowledge of Enterprise Architecture methodologies such as TOGAF or the Equivalent
High level knowledge of Oracle Fusion Middleware (BPEL, BPM, OSB, BAM, OSR, OER) products.
High level knowledge of SOA frameworks, and web services integration via SOAP, XML, XSL, XSLT, XPATH, XQuery, WSDL, Java, etc.
Expertise in relational database concepts and database management systems.
Formal training and/or certification in an Enterprise Architecture framework and Project Management methodology
Proven ability to translate complex business needs into technical solutions.
Proven experience in software design and object oriented programming languages such as Java, Perl or Python.
Exposure to SQL Server, PostgreSQL or Oracle Database and MySQL experience highly desirable
Solid experience in using design patterns, distributed paradigms, modeling techniques such as UML.
Experience leading development teams and providing technical direction and leadership.
3+ years of middle tier, component based application development (Java, C# ) or Open Source development
Knowledge of business objectives, IT policy, Service Management and IT Security Management.

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October 26, 2024
PR and Advertising Officer

Job description

In line with enhancing career progression of staff and to support business growth, we seek to recruit qualified, experienced, self-driven, highly motivated and passionate candidate to fill the position outlined below within the Communicationn Banking unit.
Job Purpose:
Reporting to the Associate Director- Communication and PR, the PR and Advertising Officer, will be responsible for supporting the Communications department in the development and execution of all events for the Bank.
Job Responsibilities/ Accountabilities

Researching, writing and distributing press releases to targeted media
Collating and analyzing media coverage a
Writing and editing in-house magazines, supplements/advertorials, case studies, speeches, articles and financial reports
Devising and coordinating photo opportunities, organizing events including press conferences, investor briefings, AGMs, press tours and other forums
Coordinate sponsorships and promotional activities involving the Bank
Manage promotional items for the company
Maintaining and updating information on the organization’s website
Offer support to the branches, departments and subsidiaries in regards to marketing, promotion and communication requirements
Interface with all Equity Bank teams and offices to optimize event and associated campaign’s effectiveness.
Liaising with the retained Agency to follow up on execution of tasks
Ensure timely execution and production of key deliverables
Manage vendor contracts; exercise diligence in tracking expenses to meet expense/ budget goals
Liaise with service providers to ensure proper preparation and execution of events including brand visibility in such events through branding opportunities
Monitor vendor performance by ensuring alignment with market value for services rendered.

Desired Competencies

Good negotiation skills
Excellent communication, organizational and interpersonal skills
Strong analytical ability
Able to work well with minimum supervision
Flexible, ability to identify and resolve problems quickly
Creative thinker and fast learner, ability to communicate ideas effectively
Team player
Computer proficiency

Requirements

University degree in Communications, PR, Journalism or business related field
Professional training in Marketing or Public Relations
Over 3 years’ relevant experience in Public Relations, marketing or event management in a large media organization or in communication function in an established organization.

October 26, 2024
Policy Development Specialist Senior Internal Auditor Senior Information Systems Auditor

Job Description:
Reporting to the Head of ICT Program & Governance, the role holder will assist the IT Department to align training and development programs with HR, work closely with department heads on the creation of policy and procedure documents and provide daily operations support to employees for both policies and systems documentation.
Job Responsiilities:

Knowledge management of IT Assets/documentations in SharePoint
Work with Enterprise architecture to ensure artifacts are maintained.
Maintain all policy and procedure documents to ensure accuracy
Act as the subject matter expert on policies and procedures across Group IT
Review IT approval forms process and implement in SharePoint or ERP system.
Escalate system related issues to IT Department – track of actions points identified relater to policies and training.
Work hand in hand with IT Department to resolve and support issues that are identified as a process and/or training need
Support in follow up of new hire training as it relates to systems – standardized new employee training
Provide continued education to employees in the form of lunch and learns, spot training, scheduled training
Identify need for training and work with department heads to provide support
Support in business technical user training.
Create training documentation for Implementations
Present training as needed for Implementations
Monitor new process and/or system after implementation to ensure adoption

Qualifications:

Energetic, enthusiastic, self-motivator
Strong communication and writing skills
Must be able to problem solve
Excellent interpersonal skills with ability to work well in both one on one and group situations
Experience coordinating and managing scheduling tasks
3-5 years in similar job/ management or training experience preferred

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October 26, 2024
Scholar Welfare Coordinator

Job Description:
Reporting to the GM – Education & Leadership Development, the Scholar Welfare Coordinator will be responsible for the management of all issues dealing with the wellbeing of the Wings to Fly scholars. These include assisting affected scholars to deal with issues such as acute/chronic illnesses, neglect, child abuse, domestic violence, mental health, addictions and substance abuse.
Job Responsiilities:
Coordination and Management

Developing and constantly revising the scholar welfare manual and roadmap
Liaise with the schools, branches and EGF Education staff for early identification of scholars at risk
Coordinate the medical screening during Annual Congresses and Induction and reporting cases that need immediate intervention.
Propose crisis interventions as informed by prevalent emerging issues and trends.
Develop case management and treatment plans for scholars with issues or at risk of neglect, abuse and other forms of maltreatment.
Coordinate refresher training of staff on new and updated policies related to child welfare
Liaise and maintain relations with medical service providers for timely billing and settling of verified account balances
Work closely with secondary school heads to implement scholar enrolment into medical insurance, Seco Afya program, by NHIF
Work with relevant authorities to ensure all cases of abuse are well documented and legal action is taken
Liaising with EGF’s approved network of providers to offer counselling support
Develop advocacy materials to empower scholars on their social and psychological wellbeing
Develop training materials on child protection policy guideline and coordinate implementation for teachers, parents and EGF staff.

Reporting

Timely and efficient resolution of all cases reported by ensuring that all reported incidences related to scholar welfare have been logged into their profile in the Data Management Information System (DMIS)
Working closely with the mentoring teams to identify scholars who may require psychosocial or medical support.
Organize and implement home visits for scholars with extreme emotional and psychological needs and offer family intervention measures.
Work closely with M&E team to track and recognize scholar behavior trends and find appropriate treatment plans.
Prepare written bi-monthly reports of all incidences for internal reference
Provide quarterly report for submission to board and donor partners
Monitor, evaluate, and record scholar progress according to indicators described in treatment and care plan
Document scholar case studies and success stories especially those who will have undergone through psychosocial and counselling services.

Qualifications:

Masters or Bachelor’s degree in Psychology, Social Work, Gender & Development or related field.
Be a holder of Certificates in counselling and psychology
At least 5 years demonstrated working experience working with youth affected by social issues including neglect, abuse, domestic violence, mental health and substance abuse.
Experience in measurement and evaluation of social issues affecting the youth and children.
Strong personal skills of compassion, listening, maintaining confidentiality
Must have good judgement and decision-making skills
Experience and working knowledge on child protection policies
Willingness to travel frequently to the field.
Flexibility and willingness to work extra hours including the weekends and holidays
Ability to remain objective while dealing with difficult situations to as to make informed, impartial decisions.
Must be a good team player with high organizational and prioritization skills

October 26, 2024
Regional Relationship Manager – SME

Job Description:
Reporting to the General Manager SME, the successful candidate will be expected to deal with individual SME customers and advise them on various banking and financial products and services offered by the bank, and develop SME business in a specific region under the guidance of the Regional Manager.
Job Responsiilities:

Serve a designated portfolio of key accounts in the SME Banking business segment in a specific region.
Develop the portfolio by prospecting new clients and offering suitable corporate banking services to the existing customers
Develop additional business from the existing branch clientele, i.e. increase share of wallet by cross selling all banking products to the existing and potential branch customers.
Achieve the set monthly and annual sales targets for all the SME banking products within the region.
Recommending to the Branch Business Manager and Head of SME banking any business development opportunity for follow up in the region.
Coach and mentor the business client advisors of the region and help them achieve their targets.
Maintain a series of dashboards to monitor business performance on a product and segment basis
Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
Be conversant with policies and procedures pertaining to all bank products and services.

Qualifications:

Degree holder or above with major in Business Administration, Finance or related disciplines
At least 3 years relevant experience in the SME Banking business segment
Good knowledge of SME banking, trade finance and treasury products and services
Familiar with the general banking operations and its legal and regulatory requirements
Previous exposure to the preparation of credit proposals
Sound interpersonal and communication skills
Good command of both spoken and written English

Technical skills / Competencies
Analytical ability: Ability to process and analyse large volumes of complex data, using various standard and specialized software tools.IT Skills: MS-Excel, MS PowerPoint and MS Word skills are mandatory to analyse, summarize, and present data in an efï¬cient and meaningful way.
General Competencies

Team work – Commitment and ability to work with and in cross functional and virtual teams with the Business Units, coupled with ability for straight talking
Communication – Effectively and concisely communicate key issues and ideas through correspondences and verbally without supervision. Interface with variousdepartments effectively to ensure timely delivery of MI in agreement with SLAs in place
Innovation – Generate new efï¬cient processes and createappealing and cutting edge analysis
Time management & planning – Ability to juggle priorities,multi- task and execute at speed individually and as part of a team
Must be able to recognize, anticipate, and create solutions to issues and problems in a timely manner

October 26, 2024