Jobs Kenya

Website: Website http://ke.equitybankgroup.com/

  • Head – IT Devops Manager- Facilities Management Facilities Officer-Repairs & Maintenance Facilities Officer-HSE Officer- Fraud Detection Technical Analyst – Fraud Detection

    Head – IT Devops Manager- Facilities Management Facilities Officer-Repairs & Maintenance Facilities Officer-HSE Officer- Fraud Detection Technical Analyst – Fraud Detection

    The Head -IT Devops will be responsible for leading multiple software engineering teams and establishing best practices for engineering requirements and concepts to products. This leader will liaise with product management, other technology leaders and service and experience leaders to aid new feature, functionality delivery as well as maintenance of existing products. This role is vital to ensure that we deliver value with technical excellence to equity Group customers in all the segments and territories that we operate.

    Job Responsibilities/ Accountabilities:

    Own the engineering software delivery aspects; work with product management to help set direction; define an engineering plan to meet product goals; execute on the plan.
    Develop, implement, and execute technology road maps, including non-functional aspects from security to production health.
    Hire, mentor and further develop a team of exceptional software engineers.
    Create team multipliers through best practices like DevSecOps, automation, and pave the way for the team to focus on deliverables and build innovation velocity.
    Seek out and perform code, security, scalability, quality, and sustainability reviews from other developers proactively. Accept feedback and make improvements.
    Thrive on variety and working on all aspects of building full stack software, over the entire development cycle. Lead the team on task breakdowns, estimate times, design, code, fix bugs, make suggestions, and work with the databases as needed.
    Comfortable working on-call representing engineering and collaborate with our IT Ops team to respond to production alerts to ensure an exceptional customer experience.
    Build partnerships across multiple stakeholders to ensure team, customer, and business success.

    Qualifications

    At least 10 years of technology experience with at least 5 years in a software engineering management role.
    Prior hands-on development and building enterprise software product experience
    Strong communication skills, with internal and external stakeholders
    Demonstrated ownership, can-do attitude, and data-informed decision making
     Ability to adapt to evolving product visions and emerging technologies  
    Experience with modern best practices including, DevSecOps, Agile development
    Exposure to Cloud software and CI/CD tools.
    It would be a big plus if you have;

    Prior engineering product experience, serving millions of users
    Experienced in Cloud Native technologies and/or Azure or AWS Certification(s)
    Experienced in financial services technology market and products

    Bachelor’s degree with major in Computer Science, Software Engineering or any other relevant Technology related degree.
    DevOps, Continuous integration/ continuous deployment experience
    Agile development environment experience, familiarity with SCRUM

        Core Skills and Competencies 

    Programming Language: C#, Java, Python, Typescript, JavaScript
      Front-end: Angular, Bootstrap
      Database: SQL Server, Oracle, MongoDB, MySQL, PostgreSQL
      Platform: Azure, Docker, Azure Kubernetes Services
      Android: Java Android (Native)
      iOS: Objective C and Swift (Native)

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  • Health Programs Coordinator

    Health Programs Coordinator

    Description

    Reporting to the General Manager, Health. The position holder will be responsible for Coordinating Health Pillar programs and initiatives. He/she will be tasked with:

    Organizing Health programs and activities in accordance with the goals of the Health Pillar of Equity Group Foundation (EGF)
    Supporting the development of new programs to support the strategic direction of EGF in the Health Sector.
    Writing program funding proposals and supporting the development of budgets and operating plans for EGF Health programs with clear objectives and indicators for health activities.
    Coordinating operations of EGF Health Programs, support in the analysis of program and project risks to ensure that project goals align with the EGF objectives.
    Ensure health projects meet the project objectives within budget and the allotted timelines, promptly reporting any operational concerns.
    Encouraging beneficiary participation; support in liaising with stakeholders
    Contribute to development of an effective strategy including proactive planning for responsible exit.
    Ensure accurate and timely reporting of activities & program status throughout its life cycle & in applicable formats.
    Liaising with Group Procurement for all Health Pillar program procurement of goods and services
    Liaising and working with Finance to ensure that all expenses are according to budget and meet required standards of financial management, accountability and good governance.
    Participate in health coordination meetings, internal& external trainings, and other working groups, representing EGF and feeding back on relevant issues
    Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.

    Qualifications

    Clinical degree (Nurse, Clinical Officer) or Public Health degree.
    Master’s degree in Public Health or Social Sciences presents an added advantage
    Certificate or Diploma in Project management is an added asset
    At least 3-years’ post-qualification experience in the health/ development sector.
    At least 1-year supervisor/ management experience in a health context.

    Apply via :

    equitybank.taleo.net

  • Manager – Private Investigations Products Support Team Leader

    Manager – Private Investigations Products Support Team Leader

    Description

     Currently the Bank is seeking additional talent to serve in the role outlined below.

    The Investigations Manager will provide day-to-day guidance and management on investigation issues as follows:-

    Manage the investigation caseload, monitoring the current status and time-lines of each case
    Coordinate  investigation missions as necessary with other  investigators, state security agencies, and other stakeholders
    Work with case intake and analysis staff to obtain information relevant to recommending proactive investigations in accordance with the Bank’s mandate
    Negotiate and liaise with officials from government, national and international agencies and partner organizations on investigation-related matters

    Ensure that investigations obtain all potentially available information relevant to the factual determination of cases

    Ensure that investigations result in well-evidenced, high-quality reports to form the basis of Investigation closure in cases where the allegations are not factually based or where there is insufficient evidence to recommend consideration of administrative or other action
    Disciplinary action against serving staff members, where appropriate
    Terminate contracts where clear evidence is found to implicate service contract holders and individual contract holders in serious wrongdoing
    Referral to national authorities for criminal investigations and prosecutions in appropriate cases
    Provides timely information to the GM/Head of department on investigation-related matters

    Qualifications

    University degree in Criminology, Management, Finance, Law, or related field;
    A combination of formal professional training from a national law enforcement or investigations academy or equivalent, and at least 2 years’ additional experience in conducting criminal and/or administrative investigations as an investigator (in addition to the 5 years of investigation experience required below) may be accepted in lieu of an advanced degree.;
    Formal professional training in a comprehensive range of investigation-related areas.

    Experience:

    A minimum of 5 years of progressively responsible professional experience in complex criminal and administrative investigations
    At least three years of experience working within a financial institution or corporate managerial level of investigations.
    At least 2 years’ experience working in the role of a senior investigator, supervising a team of investigators and managing a large and varied caseload of administrative or criminal investigations

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  • Performance Analyst

    Performance Analyst

    Job Purpose:

    Reporting to Senior Performance Analyst Operations, the Performance Analyst has the responsibility of providing focus in business direction through planning and driving financial performance, business management, performance management and elaborate MI processes of the Operations business.

    The role holder is also the principle point of contact with other business functions on performance related matters and projects.

    The role requires the role holder to have regular contact with the Country Branch Network Operations teams on performance drivers. Tracking to proactively monitoring, analyzing and review progress against targets and making recommendations to the Senior Performance Analyst Operations and the wider team members. The role holder is therefore expected to have a broad knowledge of the Bank Products and financial planning, and a believer in budget and performance discipline.

    Main Purpose of the Role:

    Provide comprehensive analytics and information service for Operations Management both at Head Office and Branches
    Selection of goals

    Consolidation of measurement information relevant to the organization’s progress against these goals, and
    Interventions made by managers in light of this information with a view to improving future performance against these goals (scorecards).

    Study of market dynamics and their impact on the Bank Business, giving appropriate recommendations.
    Research and develop new performance monitoring and analytical techniques.

    Time Split on Key Focus Areas.

    Driving Business Direction    30%

    Assists the Senior Performance Analyst Operations in developing the operations strategy through provision of insightful strategic analysis on competitor activities, pricing trends and sensitivity, economic analysis and such other relevant macro trend analysis.
    Coordinates and compiles the Operations financial plans/budgets (KPI/commitments) including analytical support of the budget drivers and processes of the plans for the specific Operations businesses in liaison with the budget owners.
    Challenges Operations functional budgets thereby ensuring that they are realistic and stretching and makes recommendations on Operations functional targets to the Senior Performance Analyst Operations.
    Manages the budgets and financial performance including Income, Cost and Balance Sheet streams highlighting material variances and reporting regularly to the Senior Performance Analyst Operations with recommendations for timely strategic actions.

    Business Management & MI Development    30 %

    Owns and coordinates the development and management of robust, relevant, timely and effective management information (MI), at times adhoc; that drives Operations business direction and performance enhancement.
    Manages and coordinates the income collection and cost reduction within Operations
    Supports the product managers on designing and managing business processes that minimizes income leakages and assist in reviewing business processes to achieve efficiency and cost effectiveness.

    Performance Management                 40%

    Assists the Senior Performance Analyst Operations in aligning individual and team targets ensuring that the agreed individual and team PD targets adequately contributes to the achievement of overall business financial goals and objectives
    Generating monthly scorecards for all business units and facilitate mail merging to branch team leaders.
    Gather data and Evaluate/ Review to provide information to support action
    Manages the performance monitoring and tracking process of individual, branch, hub and cluster teams’ progress against set targets, reporting to Senior Performance Analyst Operations and all other stakeholders through periodic dashboards
    Coordinates the compilation of monthly detailed Operations performance pack and monthly performance dashboard providing explanations to team members on the basis of compilation for transparency and objectivity in performance measurement, necessary for team buy-in and motivation
    Constructively challenges monthly results and forecasts for business areas and Finance Reporting. Assisting in identifying value adding initiatives to improve on performance
    Works closely with the Senior Performance Analyst Operations, unit teams to drive and deliver performance across business
    Guiding and influencing the wider team members involved in MI processes and compilation on effective and efficient methodologies of data collation and processing and analysis
    Promote team work in delivering performance by designing performance measurement processes that recognizes performance both at individual and team levels

    Qualifications

    Technical Skills/Competencies

    Analytical thinking and judgment.
    Accuracy and attention to detail
    IT Confidence, especially using Macros and Spreadsheets. High competency in Excel spreadsheets
    High competency with the MS Office Suit – Word, Excel (advanced), PowerPoint
    Change, financial and business management.
    Information gathering.
    A thorough understanding of the concept of the Balanced Scorecard.
    Strength in advanced mail-merging techniques – due to the power of personalized communication (enhanced focus).
    Good understanding of CORE BANKING SYSTEM
    Managing relationships
    Business aware & proactive
    Strong business communication and Presentation skills
    Effective planner and ability to prioritize workloads
    Report Writing
    Self-motivated

    Knowledge and Expertise

    The jobholder will require a wide range of knowledge to effectively perform the role including:

    Strong analytical and diagnostic skills.
    Good presentation and communication skills.
    Strong business planning and financial management skills.
    Ability to work to tight deadlines without compromising accuracy.
    Good understanding of product dynamics and pricing structures.
    Appreciation of corporate business risk profile.
    Good understanding of the Bank Financial reporting structure and financial processes.
    Strong team player with good interpersonal skills.
    Good understanding of performance dynamics management processes and techniques.
    Good PC /system skills.
    Understanding of the domestic economic and industry trends

    Experience, qualifications and other requirements specific to the role

    Experience in and/or understanding of Financial Services environment (e.g. Equity Bank Financial Reporting framework and/or experience of managing P&L and Balance Sheet performance.
    Experience in and/or understanding of Banking Operations with good understanding of the bank products, pricing structures and relationship management.
    Experience in financial and business analysis and management and general awareness of the Kenyan economic landscape and how this affects Bank business.
    Graduate with university degree in Mathematics, Actuarial Science, Economics, Business (preferably finance or accounting), Engineering, Computer Science – minimum second class honors, upper division (candidates with first class honors degree is will have an added advantage).
    Other relevant professional qualification is a plus.
    5 years’ experience in the Financial Services Sector two year of which must be in Equity Bank.

    Apply via :

    equitybank.taleo.net

  • Project Liaison Officer Process Modelers Digital Operations Executive Assistant

    Project Liaison Officer Process Modelers Digital Operations Executive Assistant

    PURPOSE OF THE ROLE

    The Project Liaison officer will actively participate in the day to day implementation of Digital Operations Projects activities and tasks to ensure that projects are delivered on time, on budget and to the required quality standard (within agreed specifications). He/she ensures that Digital Operations projects are effectively resourced and will manage relationships with a wide range of groups (including all project stakeholders).

    Reporting to the Group Head of Digital Operations, the role holder will be responsible for the following:

    KEY RESPONSIBILITIES

    Maintain the project portfolio in all the affiliates
    Track the digital operations project calendar and coordinate the updates and reporting
    Follow-up on all signoffs for the projects go live and manage the post go live support teams
    Maintain a list of all digital operations projects underway
    Managing and monitoring the implementation of Digital Operations Projects
    Participate in detailed project planning and monitoring
    Closely monitor project schedule and deliverables to ensure deadlines are met
    Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
    Resolve cross-functional issues at project team level
    Manage project scope and change control and escalate issues where necessary
    Provide regular progress and status reports to the Head of Digital Operations
    Identify and analyse project risks and escalate them to the Head of Digital Operations
    Identify and report any potential delays to the Head of Digital Operations
    Undertake and promote documentation of good practices as lessons learnt
    Identify user training needs, devise and manage user training programmes
    Anticipate details of future projects by communicating directly with stakeholders and staying informed of relevant trends and industry news
    Working closely with program managers to ensure their projects meet Digital Operations specific business needs 

    Qualifications

    Excellent Project planning, monitoring, evaluation and control
    Excellent interpersonal skills, team leadership and delegation skills
    Proven leadership and effective decision-making capabilities
    Negotiation skills/experience
    Ability to work effectively as a team member and independently.
    Excellent risk management skills
    Time, cost and quality management.
    Culture sensitivity
    Business awareness
    Strong analytical skills and problem solving skills
    High personal standards and goal oriented
    Excellent and effective communications skills, both orally and in writinga

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  • Relationship Manager – Corporate Banking

    Relationship Manager – Corporate Banking

    Description

    In line with enhancing career progression of staff and to support the business growth, we seek to recruit a senior well-qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position within Corporate Banking

    Role Description:

    Reporting to the GENERAL MANAGER, CORPRATE BANKING the successful candidate will be responsible for:-

    Prospecting for new Corporate, and high net worth clients and meet the set targets NOT LESS THAN 3 BILLION STABLE DEPOSITS
    Developing and implementing business growth strategies for different clients/sectors for the bank
    Active management of existing clients including increasing wallet share
    Participating in presentations to clients and marketing drives and other relationship management activities
    Managing an active portfolio of at least 5 corporate clients in an active ecosystem
    Customers service management as part of relationship building

    Key Duties & Responsibilities

    360 degree understanding of clients financial needs and all bank products and services
    Regular client visits/presentations and meetings with visit reports
    High level negotiation to get new and additional business
    Reparation of various reports including customized client proposals according to client need
    Coordination with various departments like credit, treasury etc. for delivery of seamless service to client
    Competitor and Industry analysis – Actively review and monitor competitor product offerings and monitor industry trends

    Qualifications

    Work Experience and Qualification:

    Seasoned banker with proven networks among Corporate, SME and high net worth clients. Preferably not less than 7 years in the bank
    An under-graduated degree from a well-recognized university with bias to a business related field or marketing
    Passionate, highly self – motivated, energetic and enthusiastic team player who is change oriented and customer focused
    Demonstrate an ability to build and manage relationships and influence various stakeholders to deliver business
    High networking skills with high level understanding of the financial sector needs for the different sectors of the economy
    Results oriented and an excellent communicator both orally and in writing

    Apply via :

    equitybank.taleo.net

  • Network Engineer – UC Systems Network Engineer – Security Systems

    Network Engineer – UC Systems Network Engineer – Security Systems

    Networks and Unified Communications System Engineer reports to the ICT Infrastructure manager. The engineer supports the business to ensure effective service delivery on Contact Centre &, Unified Communication for the bank.
    The Unified Communications convergence systems engineer operations support the bank in areas including  but not limited to real-time, enterprise communication services such as Data, voice, IP telephony, audio and video, desktop sharing, instant messaging, integrated voicemail, email, SMS and fax over converged networks.
    Job Responsibilities/ Accountabilities:

    Demonstrating subject matter expertise on management, operation and integration of Contact Centre Systems and Unified Communications.
    Designing, configuration, implementation and support of the Contact Centre and its related systems, agents and endpoint stations provisioning in the bank.
    Direct responsibility and accountability for completing assigned business plan and project work assigned by the Infrastructure manager.
    Investigating business processes and translating business functions into technical specifications, building templates for level 1 team to supporting data, Unified Communications, LAN/WAN and convergence systems.
    Ability to manage, verify, and troubleshoot enterprise communication services in the bank such as Data, voice, IP telephony, audio, and video, desktop sharing, instant messaging, integrated voicemail over converged wired and wireless networks
    Implementation of  a variety of networking technologies including but not limited to TCP/IP, DHCP, TFTP, VLAN, QoS, VOIP, MPLS, voice applications, IP Gateways, Call Center, IP Soft phone, Call Management, Voice Messaging in the bank.
    Troubleshooting and resolving data and Unified Communications infrastructure problems including full restoration with change control.
    Play the technical lead role by designing and implementing solutions for integrating with 3rd-party business partners.
    Manage software/firmware for bank’s network and unified communication equipment for reliability, security, and availability.
    Creation and maintenance of accurate repository of all data and Unified Communications Asset inventory, network and architectural designs documentations in the bank.
    Collaborate with bank and third party network infrastructure team on network design, planning and migration for network, security, Unified Communications infrastructure to create scalable, secure, solutions strategic for the bank.
    Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    Performing  installation, configuration, management and operation of Unified enterprise communication services in the bank such as Data, voice, IP telephony, audio, and video, desktop sharing, instant messaging, integrated voicemail over converged networks.
    Collaborating and coordinating with service providers and business partners for testing, tracking issues, follow-up and tuning new functionality to meet organizational requirements.
    Offering technical advice to the business in evaluating hardware and software products on IP Telephony and unified communications initiatives in the bank.
    Managing & enforcing of SLA levels with the relevant systems service providers/vendors.

    Qualifications
    Essential Knowledge

    Good working knowledge and with basic experience of computers, servers, storage, operating systems, programming and generally good knowledge of the OSI model layers.
    Demonstrated understanding of network implementation concepts including switching VLANs to segmentation, routing, IP sub-netting, unicast, multicast, broadcast, , DHCP, access control lists, routing protocols, encryption, authentication, and/or IP packet forwarding.
    Mandatory knowledge and two years experience in basic networking technology especially routing and switching technology facets of design, build, configuration and troubleshooting.
    Working experience with design, implementations & Support, of infrastructure support system such as directory systems e.g. Active Directory, DHCP, DNS, NTP, PKI, virtualization.
    Solid experience in a professional support role managing voice technologies eg ISDN, SIP,H323, analogue, GSM, wired and wireless LAN/WAN technologies, LAN/WAN security.
    Good knowledge of ICT Service  and  project management practices such as ITIL, Prince II.
    Solid technical experience with major Unified Communication technologies and technology providers e.g Microsoft, Avaya and Cisco.
    IPT Application Enablement Services, Contact Center, Contact Recording and Quality Monitoring, and CTI technologies.
    At least 5 years’ experience in a busy contact centre and convergence system environment.

    Key Critical Competencies

    High personal integrity, self-motivation, accountability.
    Strong grasp of technology impact on business awareness.
    Excellent and effective communications skills, both orally and in writing.
    Able to work independently, without direct supervision.
    Strong technical, analytical and problem solving skills in a complex environment.
    Well-developed system architecture planning, design implementation and support skills.
    Customer service and results oriented attitude with excellent interpersonal skills.
    Ability to quickly learn, work effectively within a business or technical team.
    Culture sensitivity.

     Requirements:

    Bachelor’s in any computing discipline ( Science/Engineering), from an accredited institution.
    Professional Certifications MCITP, CCNP voice, CVE, MCSE, ITIL, Avaya Aura Communication manager (R6 and above) implementation and support certifications
    Experience with large enterprise IP networks and related networking equipment
    Knowledge of video conferencing hardware and ITU standards (i.e. H.320, H.323, H.264 and SIP)
    Certifications in Cisco switches, media gateways – routers, Cisco/Tandberg and Polycom Video equipment, Cisco and Polycom Immersive Technology and Microsoft Lynch
    Certifications in CCNA, CCNP voice, CVE, MCSE or ITIL
    Good working knowledge of collaborations systems e.g. Teams, Zoom, WebEx
    Working knowledge of cloud/public media Streaming solutions e.g. Google, Facebook
    Good working knowledge of display systems and various conversions for different endpoints.
    Strong knowledge of data, security, & operations regulations and their application including ISO, HIPAA, PCI-DSS and other applicable regulations.

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  • Risk and Compliance Manager Project Manager-International Banking

    Risk and Compliance Manager Project Manager-International Banking

    The Risk & Compliance Manager shall be responsible for managing the various activities relating to financial crime/ market compliance risk assessment activities as they pertain to the portfolio of existing Equity Bank Group International Banking products and services.
     This is a regional role that will interface with a range of stakeholders across Equity Group Subsidiaries. The position holder will be expected to identify, measure, monitor and mitigate product inherent and residual risks so that business objectives are met in compliance with the bank’s risk appetite.
     
    Key Responsibilities & Accountabilities

    Perform risk assessments for new and on-going International Banking projects for purposes of ensuring compliance to relevant country, regional and global regulations and guidelines.
    Take ownership of the Regional Compliance risk assessment annual plan, this will include follow-up of the product business plan execution, the assessment of AML/CFT/Fraud/Markets compliance risks tied to payment and FX hedging products, the recommendation of mitigating controls and the production of product risk assessment documents for new strategic initiatives. 
    Provide guidance and advisory by answering queries related to products as part of business project reviews covering various risk categories, including geographical risks.
    Enhance collaboration within Equity Bank subsidiaries and partners on KYC, AML, and sanction issues using the latest technologies to enable prevention, detection, fraud or financial crimes through amalgamation of client data for streamlined and secure processes.
    Sensitize stakeholders at strategic and operational levels of Equity Bank Group on the International Banking regulations and processes accordingly and subsequently recommend enhanced training opportunities.
    Ensure that the various units of International Banking are trained and advised on the product risks accompanying their business projects, including creation and overseeing the activities of a joint product risk committee. 
    Maintain a broad knowledge of products and product features by working closely with partners, subsidiaries and the Enterprise Risk Management departments in Equity Bank group and subsidiaries.
    Determine and recommend system security improvements to enable compliance with best practice system risk & security requirements and global General Data Protection Guidelines, GDPR.
    Build relationships with the Bank’s internal departments and management to allow for successful collaboration in mitigating exposures that are a threat to International Banking and the bank’s objectives.
    Perform follow-up and support closure of compliance and risk related audit findings.
    Represent the bank as when required at various levels and platforms both locally and internationally to support the departmental objectives.
     
    Qualifications
     
    Bachelor’s degree in a business management discipline or related field from a reputable institution is preferred with a post graduate training in Financial services, Risk Management and or compliance as an added advantage.
    A minimum of four years’ successive employment in risk/compliance discipline in a busy organization, with strong understanding of overall banking operations, systems, and processes.
    Minimum of 2 years’ experience in KYC and AML Compliance in a regional commercial bank.
    Minimum of 1- 3 years’ experience in policy formulation and dissemination, preferably with knowledge in processes and procedures related to International Banking.
    A minimum of 2 years’ experience in interaction with banking systems in the risk management or controls front.
    Experience with projects risk management with demonstrated ability to conduct project risk assessments, quality assurance tests and compliance assessments.
    Experience in engaging C-level management and senior executives in facilitating decision-making and reporting.
    Demonstrate understanding of regional and global AML/ KYC, FATCA and CTF compliance regulations within the financial services industry. 
     Must have professional membership in Risk Management and or Compliance with a globally accredited institution.
    Experience in working within a big-data analysis environment with the use of SQL /advanced Excel etc.

    Competencies / Attributes / Knowledge and Skills

    Ability to manage and collaborate with geographically diverse teams and matrixed relationships.
    Ability to coach, mentor, train and transfer skills to others
    Adherence to a code of conduct and ethical guidelines.
    Understand, respect and practice the set of organization’s shared vision, mission and values, including mutual respect, equity and justice; honesty and transparency.
    Ability to communicate clearly and demonstrate good interpersonal skills
    High-level integrity and initiative taking and positive attitude towards learning and sharing.
    Ability to network and establish strong relationships with Equity Group partners and relevant stakeholders will be vital.
    Must have team building skills, personnel management and supervision skills.

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  • Brand & Creative Marketing Lead Usage And Retention Manager Macroeconomic Modelling Analyst Communications Executive/Manager

    Brand & Creative Marketing Lead Usage And Retention Manager Macroeconomic Modelling Analyst Communications Executive/Manager

    Description
    Finserve Africa is the Innovations & Fintech arm of the Equity Bank Group; at the leading edge in the design, development and implementation of digital financial products recognized worldwide. Within the years, we have captured 26% of the money transfer market in Kenya, and 93% of all bank transactions from Equity Bank take place on our platforms.
    At the heart of everything we do is to delight our customers and create the best experience by exploring different approaches to solve end-users’ problems. We are a team of young and dynamic creatives, dreamers, designers, developers, and product managers who look to re-invent financial services.
    As a Brand & Creative Marketing Lead at Finserve, you have a passion for creativity, communication, technology and people. This role requires close interaction and collaboration with various cross-functional teams to contribute to the creative direction, communication and successful roll-out of our innovative products.
    RESPONSIBILITIES – WHAT YOU WILL DO
    Align marketing strategy to the overall business objectives and bottom-line
    Direct and review the objectives of the marketing team with constructive feedback for improvement
    Set quarterly marketing objectives and KPIs for each brand and review with the product teams to drive engagement and retention
    Write briefs to guide the creative process and align internal marketing teams and external partner agencies on goals and overall strategies
    Build strategy, design and project management of 360-marketing campaigns (including PR, content and events) that disrupt the market, raise awareness, convert and delight customers
    Collaborate with our talented design, development and product teams to integrate our marketing campaigns within the customer experience of our consumer brands
    Spearhead and drive initiatives that elevate our customer and service experiences, sharing best practices across our organisation and network
    Enhancing and improving upon our internal culture program, iServe. Creating companionship and a collaborative attitude for the entire Finserve team
    Develop the framework, nature and standards of the corporate and consumer brands to and align with the values, culture, tone and voice
    Analyse the key business drivers, trends and performance indicators alongside competitive threats and opportunities
    Brainstorm, plan and execute marketing plans with tools and metrics for reporting and analysis
    Create and edit content and templates that meet the style, tone and format for an evolving audience
    Construct and carry out a user retention program for the consumer brands, offering exciting value to re-activate dormant customers, reward HVCs, and so much more
     Qualifications
    QUALITIES – WHO YOU ARE
    Enthusiastic, imaginative and forward-thinking
    Open-minded and agile in media, technology and content
    Dynamic and flexible
    Thrives in a fast-paced and collaborative environment, possessing a high level of emotional IQ and intellectual curiosity, and demonstrate strong judgment and decision-making skills in the face of ambiguity 
    Passionate and curious about all aspects of marketing & innovation, striving to create impactful and effective visual storytelling on mobile, paid social, and all other mediums/platforms
    Excitement around fintech, its potential in the market and the convenience it offers consumers
    Comfortable defying the status quo and experimenting with new ideas for greater impact 
    REQUIREMENTS – WHAT YOU NEED
    Degree in communications, journalism, marketing, statistics or any related field 
    Strong, demonstrated experience in building strategic and creative consumer marketing campaigns
    Ability to take on team leadership and cross-functional collaboration with both internal and external partners
    Integrated project management skills and organization
    Highly skilled in verbal and written communication including storytelling 
    Native understanding of digital advertising (direct video, mobile, paid social, display, rich media, VOD) with strong grasp of marketing / media analytics and how to apply data to test and optimize campaigns
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  • Team Members Mobile Channels

    Team Members Mobile Channels

    Description
    Reporting to the Group Head, Digital Channels, the ideal candidate’s key duties and responsibilities will include:

    Translate all existing platform capabilities to all countries
    Design and maintain World class mobile banking experience for individuals and businesses
    Capability for easy self-onboarding process, high availability, excellent customer experience, and award winning Mobile Channels
    Drive profitability of every Mobile banking channel to surpass budget in every country
    Maintain realtime business intelligence on system performance, subscription, revenue, cost and profitability of each channel on each service, by country and aggregated for the group.
    Continuously innovate Mobile banking channels space
    Ensure strict compliance with digital channels payment regulations and guidelines
    Ensure timely cost allocation and revenue assurance down to branches, in each country
    Drive financial performance of Mobile Channels to surpass Revenue target, minimize cost and maximize profit.
    Update the Group Director of Payments, Group Head of Digital Banking and Country Heads/Directors of Payments of situations, issues, opportunities, relationships and performance of Payments
    Work with other digital channel partners, IT, Solution providers to drive innovative solutions and collaborations to drive growth and innovation in all subsidiaries.
    Manage all development projects for the group
    Ensure timely and monthly report of Mobile banking optimization (subscription, deployment, sales, and financial performance)
    Manage Mobile channels P&L profitably for EBKenya and Group subsidiaries.
    Understand Mobile channels regulatory, market dynamics and competitive intelligence to formulate Mobile Channel strategy for the group, to dominate in every country of operations.

    Qualifications

    Experience and understanding of Mobile channels developments, security and financials  
    Strong Marketing and Sales skills to drive retail, SME and Corporate adoption
    Excellent Leadership and interpersonal skills to work in matrix organization
    Finance: Experience in managing revenue, cost, profit management and digital reporting
    Sharp business acumen, including ability to assess risk and appropriate levels of return
    Proven execution record
    Good understanding of regulatory compliance and corporate governance.
    Ability to nurture effective relationship with local regulators as well as government bodies and officials.