Website: Website http://ke.equitybankgroup.com/

Assistant Relationship Manager

The position
The Assistant Relationship Manager – Credit shall, primarily, be responsible for conducting detailed analysis on the credit worthiness of a borrower and making a credit recommendation on whether the application should be approved or declined.
Key Responsibilities & Accountabilities

Responsible for analysing domestic and foreign financial documentats, completion of due dilidence activities, negotiating loan structures , identifying, mitigating and properly documenting risks and credit exceptions and recommending risk ratings and exposure strategues via preparation of credit proposals.
Present credit proposals to credit committees when called upon to do so.
Manage individual pipeline from loan application to booking. This includes partnering with other lines of business to support timely delivery of the entire credit process.
Prepare interim and annual reviews and test covenants for large exposure accounts and communicate material changes to the relevant credit committees.
Pre-flight complex transactions to promote a smooth beginning-to-end transaction. This includes engaging with the customer to understand their credit needs and making recommendations for the appropriate loan structure and required appraisal documents.
Participate in loan book growth activities.
Train other staff members and provide support when necessary.
Participate in the department’s team building activities.

Qualifications

Experience in engaging senior executives in facilitating decision-making and reporting is required.
A minimum of three years’ of SME credit experience is required
possession of International Credit experience is an added advantage
Strong financial, accounting, and credit skills is required.
Bachelor’s degree from a reputable instiution is required with post graduate training in financial services as an added advantage.
Strong understanding of overall banking operations , credit policies, processes and procedures is required.

Competencies / Attributes / Knowledge and Skills:

Ability to collaborate with geographically diverse teams
Ability to coach, mentor, train and transfer skills to others.
Strong negotiation skills.
Excellent interpersonal skills and the ability to build business partnerships with teams who may not be co-located

Apply via :

equitybank.taleo.net

October 28, 2024
Account Manager Product Manager- Regional Payment Switches Product Manager- Intercountry Payment

The position
Reporting to the Manager Cross Border Payments, the Account Manager International Banking and Payments will facilitate new partnership onboarding initiatives under Equity Group and support the unit in offering operatinal support to the partners to enhance Equity Group’s presence in the Money Transfer space. This role is responsible for partner support from end to end across the subsidiaries.
Key Responsibilities & Accountabilities

Onboard, manage and facilitate Partnerships with Remittances providers
The main point of contact between the group and Remittances Partners
Receive and resolve partners queries escalations within the agreed SLAs
The main point of contact between the technical team and the Remittances Partners
Enhance partners experience
Identify, propose and manage individual money transfer partnerships and their contributions
Anticipate market developments, trends and identify business growth opportunities
Working with BD team to accomplish marketing and business development objectives by planning developing implementing and evaluating advertising and marketing initiatives and developing field business development action plans
Support MT product training within the banks network
Other duties

Qualifications

Postgraduate degree in business management or business related field
A minimum of five years’ experience in a financial institution, with strong understanding of overall banking operations, systems, and processes
A minimum of three years’ experience in money Transfer business
Experience engaging C-level management and senior executives in facilitating decision-making and reporting on progress
Attention to detail and ability to proactively assess product needs
In-depth knowledge on gathering and understanding market intelligence to maximise on opportunities
Excellent communication and facilitation skills, with demonstrated ability to collaborate with different individuals across the business to problem-solve issues, develop recommendations, and execute on next steps
Excellent financial, business understanding and acumen, and numerical skills
Ability to coach, mentor, train and transfer skills to others
Adherence to a code of conduct and ethical guidelines
Advanced to excellent computer literacy including standard office applications such as MS Office packages (Word, Excel, PowerPoint, Access)

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October 28, 2024
Senior Administrative Assistant

Job Purpose
The Senior Administrative Assistant’s role will be to work with the management team, to contribute to the development and implementation of organizational strategies, policies and practices. This position will also interact with all head of pillars to ensure maximum support is given where need be.
Provide administrative support and assistance to the teams at Equity Group Foundation.
Main duties

Organizational Effectiveness
Support in executing the calendar of events and functions for the Education and Leadership pillar
Build and manage relationships with shared services functions for efficient and effective operations at the pillar level
Support communications management-Interdepartmental communications and information distribution.

Procurement:

Timely Support in procurement of goods and services in compliance to the bank requirements
Timely dispatch of the procured goods and services to the point of use
Lead coordinate in courier services- locally and Internationally

Logistics Management:

Travel logistics support, locally and Internationally by air or road
Management of facilities and equipment, allocation of meeting rooms, meetings scheduling and conference calls setup
Knowledge Management
Champion the Business Continuity Planning Processes and Trainings
Inventory, Information, and document management with an efficient archival process.

Guest management and customer relations for the foundation

Manage guest relations and comfort
Assist in resolving of internal & external customer inquiries in person and on e- platforms
Support in staff onboarding and clearance
Facility maintenance and repairs
Perform other tasks as assigned by the supervisor.

Key Competencies

Organizational and planning skills
Communication skills
Information gathering and monitoring skills
Problem analysis and problem-solving skills
Judgment and decision-making ability
Initiative
Confidentiality
Team member
Attention to detail and accuracy
Adaptability

Qualifications

Bachelor’s Degree in a recognized university preferred
Minimum 2 years’ in a similar role
Ability to prioritize and take initiative
A team player with excellent communication and interpersonal skills
Mature and detail oriented
Proficient in MS Office (Word, Excel, Outlook, and PowerPoint).

Apply via :

www.linkedin.com

October 28, 2024
Equity Scholars Alumni Coordinator

JOB PURPOSE:
The Equity Scholars Alumni Coordinator will work with the transitions team to successfully implement the following key objectives:

Provide transition guidance support to the Equity Scholars graduating from University and TVETs to Alumni Network
Establish a strong functional Equity Scholars alumni network
Management of the alumni database
Act as a liaison between the Alumni Scholars Network, Equity Group Holdings Plc and current scholars
Manage Equity business risk as a result of engaging the alumni for positive brand building
Stakeholders Relationship building and management

DUTIES AND RESPONSIBILITIES:

Mobilise and recruit all Equity scholars into the alumni network
Develop strategies to have alumni engage in bank led activities together with the current scholars
Establish a mentorship platform where alumni mentor the current scholars
Establish career office that supports alumni transition into world of work or self-employment
Working with business partners and volunteers to provide interactive career-readiness opportunities for students to build their skills, explore career opportunities, and strengthen their professional networks
Establish partnerships with other Equity service providers for job opportunities and internships
Developing alumni engagements workshops based on educational trends, recommendations pulled from participant surveys in order to best meet the needs of our alumni
Track alumni data
Ensuring alumni programs operate in compliance with funding sources so that intended results are achieved
Manage alumni social media pages: Facebook, LinkedIn etc.

Qualifications

Master’s degree required
Must be an ELP alumni
2-3 years of full-time work experience in education, youth services, human services, or related field
Demonstrated leadership, volunteerism, and mentorship skills
A strong commitment to the mission of Equity Leaders Program
A high degree of personal and professional integrity: a strong role model for youth
Experience developing one-on-one relationships with youth of different backgrounds and abilities
A resourceful style with the ability to work independently, take initiative, and manage multiple tasks and projects
Enthusiastic and energetic
Ability to work collaboratively with a diverse team
Comfortable in a fast‐paced, changing, leadership environment
Excellent interpersonal, listening, written and verbal communication skills
Exceptional attention to detail
An ability to network and build alliances
Computer proficiency: MS Office, including advanced Excel, Outlook and PowerPoint skills, IT Skills

Apply via :

equitybank.taleo.net

October 28, 2024
Senior Information Systems Auditor Senior Internal Auditor/ Data Analyst Senior Officer- Institutional Clean Energy

Description
Reporting to the Senior Audit Manager Information Systems, the role holder will be responsible for carrying out a detailed evaluation of IT-dependent internal controls and audit review of the bank’s information systems and projects using specified methodology and in accordance with department and professional standards. The position holder will conduct IS audit engagement planning, execution and reporting working closely with IS Audit Managers.
Key Responsibilities:

The role holder will actively participate in conducting risk assessments during annual planning as well as engagement planning.

Undertake audit engagements as assigned by the IS Audit Manager and within specific time budgets and quality parameters to achieve the Internal Audit Plan.
Carry out walkthroughs and document process gaps i.e. carry out risk assessments, develop audit programs or update existing audit programs based on the risk assessments done.
Adopt the use of Audit Tools (ACL, TeamMate etc) and Core business systems (Finacle CB, Oracle ERP) and other relevant applications to ensure effective and efficient audits.
Report on audit findings clearly defining the 5Cs i.e. criteria, condition, cause, consequences and corrective action.
Appraise the soundness, adequacy, application and efficiency of IT enabled controls to mitigate business risks and make recommendations to management to mitigate the risks.
Act as Team Leader for less complex IS engagements within specified time budget and quality parameters and work as a team member on higher complexity IS engagements.
Ensure full adoption of Teammate from the creation of project, users, completing working papers, raising issues, sign off and review, compiling reports for discussion with audit clients as well as tracking and validation of audit issues.
Assess how well the business complies with rules and regulations and inform management on any issues that need to be addressed.
Prepare special audit and control reports by collecting, analyzing, and summarizing operating information and trends.
Perform issue tracking and validation to ensure IS audit issues identified are implemented within agreed timelines.
Prepare periodic status updates on open IS audit issues.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
Certified Information Systems Auditor (CISA) or equivalent

Desired Knowledge, Skills and Ability

2-3 years’ cumulative experience in Information Systems audit from a reputable audit firm or financial institution
Team player with good interpersonal skills.
Should have good analytical skills
Excellent report writing skills.
Ability to work under minimum supervision and demonstrate good level of maturity.
Team leadership and supervision skills.
Strong problem solving skills.
Good knowledge of banking industry, business processes, supporting business systems and technologies.
Excellent knowledge of business and IT operations, regulatory environment and control environment.
Above average knowledge of trending Financial Technologies ‘FinTech’ and applicable IT Controls frameworks i.e. COBIT, CIS Controls and NIST Cybersecurity Framework.
Ability to conduct IT system related investigations.
Good understanding of guidelines and standards as prescribed in IIA-IPPF, ISACA ITAF.
Good working knowledge of Computer Assisted Audit Techniques (CAATs) and data analytics tools.

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October 28, 2024
Claims Officer Pharmacy Supply chain, Procurement & Pharmacy Quality Coordinator Head of Clinical Services, Equity Afia Business Development & Customer Experience Manager Accountant – Accounts Payable – Equity Afia

Description
Equity Afia (EQA) was established in 2015 under the umbrella of the Equity Group Foundation in response to the growing need for affordable and accessible quality healthcare for Kenyans.
The Equity Afia clinic network has over 44 medical centres in 17 counties across the country operated in a franchise model. The facilities are run by qualified and experienced doctors who are alumni of the Equity Leaders Program to offer affordable, high quality integrated 7 standardized health services.
Department: Equity Afia
Responsibilities

Reporting to the Credit Controller, the successful candidate will be responsible for the following amongst others:
Coordinate collection of invoices and supporting documents in a central point.
Carry out vetting of claim forms and invoices against scheme rules for complete documentation before dispatch.
Carry out Invoice approval and batching in the system.
Carry out physical Dispatch to the Insurance or Corporations.
Maintain a record of all the invoices dispatched.
Maintain returned invoices tracker and re-submit all returned invoices.
Carry out proper back up and filing of claims support documents.
Communicate to Internal Customer (Staff) on any updates from third party Customers, concerning the Claim Process
Any other duty as assigned by the supervisor in line with the job description.

Qualifications

Degree in any business-related discipline

Experience / Competencies

2 years working experience in a similar position preferably in a service industry.
Excellent customer service skills.
Self-motivated and ability to work under pressure.
Produce quality work, with accuracy & efficiency.
Team-player with good inter-personal skills.

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October 28, 2024
Product Manager Multi-Media Graphic Designer

Description
Job Purpose:
Provide a seamless and real time products to merchants and the end customers while ensuring all payments are secure and protected by the most effective systems and supported by a highly skilled team. Responsible of the product’s life cycle from inception, product development, Go Live, consumption by the target customer and day-to-day support to the customers. The product manager will work in partnership with the business and technical teams to design, develop, prioritise and implement the products roadmap.
Job Responsibilities:

Manage and support the development and implementation of the Enterprise Business strategy.
Prepare and manage the budget, KPIs, targets and other objectives.
Develop, organize and execute the products roadmap according to defined customer segments and strategy objectives.
Develop the products through market research, and combining the findings with general requirements, specifications, timelines, pricing and planning to complete development and market strategies.
Create, implement and enforce procedures and SLAs within the company policy.
Develop, maintain and distribute system guides.
Develop a business plan to grow the Enterprise business through effective distribution channels.
P&L responsibility for the execution of approved plan to drive growth and development of the products. Ensure profitability.
Actively participate in projects with other partners, training and workshops, marketing events and campaigns.
Manage and monitor day-to-day progress of the products. Monitor systems performance.
Identify and solve challenging business and customer issues with innovative and effective long-term solutions.
Prepare, analyse and present timely reports. Update on targets, activities, achievements, pipeline and performance.
Gather and distil customer and market insights, monitor market trends and feedback and share proposals on the same to the management team in a timely manner. Monitor competitor activity and understand trends in the market.
Setting and regularly review pricing policies across the products suite.
Overseeing the liaison with external vendors to follow up on deliverables, handle issues and escalate as required.

Key Critical Competencies:

A pro-active self-starter who can operate both individually and as part of a team, who is at home with technology, has an enthusiastic approach to their work, able to think out-of-the-box with a high level of attention to detail with limited supervision and within tight deadlines.
Excellent communication skills (verbal and written).
Ability to proactively monitor customer accounts and take appropriate action applicable.
Has a strong sense of innovation.
Self-empowered to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills; and strong leadership skills.
Ability to influence decisions and gain consensus across different channels and lines of business, particularly in the case of competing interests and priorities.
Expertise in change management and process improvement.
Excellent people and management skills to interact with customers, colleagues, cross-functional teams and third parties. And able to build rapport quickly.
Up-to-date with and understands the latest technology trends, new functionalities and with a desire to continue learning.
Enjoys working at a start-up environment and not afraid to jump in and get things done.

Qualifications
Qualifications:

A bachelor’s degree in business or Information Technology from a recognized university.
At least 5 years product management experience, with strong coaching and mentoring abilities to get the best out of your team.
Proven track record and display of experience in managing a product from; inception, development, Go Live and consumption by the target customer with quantifiable results.
Good understanding of the Ecommerce dynamics and the levers that affect conversion, and how to translate that into product functionality. Experience in E-commerce, Marketplace, Open APIs, B2B products is a plus.
Comfortable with agile scrum development practices, with a collaborative approach to working with development teams.
Experience working on cloud platforms to perform tasks such as DevOps, Cloud deployments/management and CICD pipeline.

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October 28, 2024
System Tester

Job Purpose
The role holder will be responsible to act as a subject matter expect for Software testing standards, processes, methodology and tools in areas of mobile or core banking systems or system integrations. System Test Analyst will oversee and perform manual testing on all applications from the earliest opportunity and with precision before any application is deployed to production. The system test analyst will be responsible for software quality assessment including responsible for test planning, test analysis and design, test execution, test reporting and evaluation of exit criteria.
Job Responsibilities/ Accountabilities
Strategy, Planning & Execution

Required to take responsibility to ensure all solutions delivered meet the highest quality standards by leading test activities: Test Planning, Test analysis and design, test execution, test reporting, Test exit criteria evaluation and test closure activities.
Participate in test entry readiness reviews and test exit reviews to ensure test acceptance criteria compliance.
Evaluate and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines.
Design and develop tools for test management, execution and reporting to enhance the overall software testing process.
Write, revise, and verify quality standards and test procedures for program design, product evaluation and quality assurance.
Adapts to new Testing tools and application lifecycle management software that the bank implements.
Monitor changes to scope during the development cycle and re-evaluate plans and resource accordingly.
Participate in developing, documenting, and implementation of applicable test processes and procedures to provide more effective quality methods within the group in support of providing quality products.
Involved in the planning, monitoring, and control of the testing activities and tasks.
Participate in the project planning phase to estimate expected efforts related to test activities.
Assist the Test Manager in creation of comprehensive test plans and schedules that are constantly updated throughout the development process.
Liaise with the Test Environment Specialist to ensure key infrastructure (environments, interfaces & access) is set-up to enable all required testing activities.
Build test scripts from various sources including functional specifications, technical specifications and sessions with developers and designers.
Create, maintain and manage test related documentation and templates.
Manage the UAT process by supporting clients to establish key scenarios to test their business processes.
Manage expectations of when testing activities will be completed while mitigating risks to key milestones.
Monitor defects raised by the team and challenge their prioritization supporting to resolution.
Provide the Test Manager and project stakeholders with accurate and precise time estimation for assigned task, along with confidence levels and foreseeable dependencies.
ISTQB qualification in Software Testing to practitioner level or equivalent qualifications or with a minimum of 1-year experience in software testing field
Bachelor’s Degree in Computer Science or Related field
Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations.
Able to operate in a performance driven organization.
Banking Experience (Preferred)

Personal Attributes

Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative.
Strong analytical, decision-making, and problem-solving skills.
Is extremely logical, detail oriented with a keen attention to detail.
Demonstrated ability to prioritize work-load and meet multiple project deadlines.
Ability to conduct research into systems issues and products as required.
Highly self-motivated and self-directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Proven ability to quickly learn new applications, processes, and procedures.
Structured thinker, effective communicator with excellent written and oral communication skills.
Excellent listening and interpersonal skills.

Apply via :

equitybank.taleo.net

October 28, 2024
Account Manager-Cross Border Payments

Reporting to the Group Head of Cross Border Payments, the Account Manager will oversee and manage existing and new Payment service providers. The scope of work will include, but not limited to, onboarding PSPs under Equity Group and managing the relationships with these partners. The role will require the person to fully understand how the partner works and provide solutions to issues and requests from the partner.
Key Responsibilities & Accountabilities

Onboard and facilitate Partnerships with the PSPs.
Participate in periodic reviews with the PSP Partners.
The main point of contact between the bank and PSP Partners.
Maintain a revenue tracker for transactions, volumes and income
Support cross border acquiring product training within the Group network
Plan and manage strategies to drive revenue growth in cross border acquiring.
Generates leads and calls on prospects to drive strategic new business signings.
Coordinating marketing activities with the Marketing team and ensure we get ROI.
Anticipate market developments, trends and identify business growth opportunities.
PSP account management. Identify, develop and lead the management of PSP accounts.
Maintain up-to-date tracker for all the PSPs in the pipeline ;document sales call information, trends, future call objectives, sampling data and overall sales performance.
Performs other duties as assigned.

Qualifications

Business related degree/diploma from a recognized University
Adherence to a code of conduct and ethical guidelines
A minimum of five years’ experience in a financial institution
Experience engaging C-level management and senior executives
Attention to detail and ability to proactively assess product needs
In-depth knowledge on gathering and understanding market intelligence
Strong understanding of overall banking operations, systems, and processes
Excellent financial, business understanding and numerical skills
Excellent communication skills, with demonstrated ability to collaborate with different individuals across the business to problem-solve issues, develop recommendations, and execute on next steps
Excellent computer literacy including standard office applications such as MS Office packages (Word, Excel, PowerPoint, Access)

Apply via :

equitybank.taleo.net

October 28, 2024
IT Technical Support- Finacle Core Banking Technical Head of Channels Manager, Transaction Management Unit Senior Trade Product Manager, Ecosystem Finance Relationship Manager – FI Trade

Job Purpose:
The Core bank manager will work with Core banking technical lead to oversee the critical functionalities of Core banking operation of Finacle Infrastructure, Application and Testing support, Planning, implementing equipment and services and ensure delivery of high quality and effective service that ensure effective Core banking system and service delivery proceses are in place to support and meet the business needs. The position ensures the core banking system’s are processes are developed, deployed and managed according to highest standard, establishment and management of business expectations and ensures contribution is driven to deliver high standard quality service that meets these business requirements. Constantly ensure continuous improvement of core banking services in line with changing business environment, risks identified, analysed and eliminated or mitigated. The role also ensure and guarantees service availability of 99.99%. Accountable for the delivery of optimal Service and performance of core banking application.
Qualifications
Job/Role Responsibilities/ Accountabilities:

System uptime & Availability :

Ensure Finacle service availability of 99.99%.
Ensure Finacle system fully redundant
Ensure Business continuity planning and management for Finacle
In charge of monitoring, control and support service deliver ensuring strict adheance to established procedure for Finacle services.

Finacle Operations maintenance and Improvements :

Administer and monitor daily and monthly Finacle supporting operating systems.
Prepare reports and ensure optimal performance and maintain Finacle records of service level agreements for customers.
Design, implement and ensure efficient maintenance and compliance to all disaster recovery plans.
Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts.
Assist technical staff to check and ensure resolution of all Finacle issues to achieve all objectives.
Administer all spheres of OC physical planning, provide security and backup for recovering Finacle systems.
Design and maintain all IT processes according to operation policies through standardization of methods.
Maintain and prepare all paperwork for various activities and provide performance backup to retrieve and retain data in case of emergency.
Administer, provide and manage upgrade to systems and escalate issues.
Participate in designs and evaluation of all balancing functions as required by IT departments and other functional areas.
Prepare and review all Service Level and Operation Metrics and KPI scorecards for Finacel services.
Analyze all continuous up gradation process through various proactive self- initiated projects and ensure efficiency of Finacle.
Continuous review of Processes and procedures to ensure they are adequate, functional and conform to ISO Standards and to current and new business rules.
Identify new opportunities for system improvements, documentation of the same and final delivery
Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments.
Deployment and management of Finacle patches
Impact assessment of process gaps and identify improvement measure

Issues, Incident & Problem management:

Work with Incident Management teams and Proactive communication to Management Team on Finacle issue progres and ressolution.
Ensure SLA of 100% on all Service Requests.
Effiviently and effectively work with the external and internal technical teams to ensure efficient resolution of all system issues and incidents.
Issues with existing functionality analysed, reported to support and development team and managed to resolution through laid down processes and procedures
Develop controls to mitigate the risks when delivery of fix is not visible.
Communicate clearly escalation process and matrics to the stake holders

Crisis Management team (CMT):

Participate in managing crisis activities

Change Management :

Work closely with development, enterprise architecture team, projects and IT operations teams for acceptance testing – Ensure new systems & products meet set business performance and operational standards.
Supporting end to end tests for all Finacle Integration, customization(new)/enhanced functionality in development stage prior to implementation and post launch implementation reviews to ensure set business and operational standards are met
Provide Finacle Support to Customer Care, Operations, Finance and other internal Sections on functionality issues.
Leading and supporting Finacle change management and Proactive communication to Management Team till change is completed.
Actively participate in all go-to-market phase during product launch & changes to identify any risk to business.
Represent the team in technical/functional meetings with 3rd party and ensure the 3rd party integration to systems meets Equity group standards;
Define requirements for implementation to meet specific IT operations needs and liaises with the vendors team to ensure correct implementation;
Follow up the approval of any system changes in liaison with all stake holders and ensure communication to both Executive and stakeholder

Demand Forecast and planning:

Analyse system capacity and performance trends and identify areas of improvement to minimize business risks
Give inputs in the forecast /budget reviews
Deliver agreed margin improvement targets and decipher a plan against meeting and monitoring the target outcome
Oversee core platform issues to ensure input for capacity planning responses’ are within SLA
Develop controls and monitor them to minimize the business risks.
Champion continuous improvement of the Finacle together with IT/Tech and all other teams.

People management

May Lead and Finacle support in training & Knowledge transfer to IT team
Manage and grow talent within the department.

Reports

Provide Finacle weekly performance report for management
Delivery & reporting of all KPI’s to the immediate manager

Essential Knowledge

Finacle 10 and above architecture, installations, patch management, maintenance and support in a multi-entity environment
Good understanding of Finacle CRM and Core customization
Technical Excellent understanding of customer Service and experience delivery in ICT services.
Experienced Service Management professional
ITIL Qualified and an expert knowledge of ITIL disciplines
Proven experience in leading a highly effective core banking service delivery team
Previous experience in a large, busy diverse bank using Finacle

Key Critical Competencies

Excellent interpersonal skills
Excellent and effective communications skills, both orally and in writing
Excellent systems troubleshooting skills
Excellent teamwork skills with strong excellent organizational skills
Ability demonstrate a high degree of flexibility including shift and out of hours working
Excellent leadership and people management skills with willingness to mentor junior staff
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Able to manage and prioritise and tasks and time efficiently and demonstrate proactive approach to daily tasks.

Requirements:

University degree in Information technology or equivalent from a recognized university
Relevant qualifications in customer experience/ service delivery
ITIL Qualifications
Minimum five years’ experience as a senior manager in a busy IT service delivery environment.
Proven ability to plan, implement and support Finacle end to end
Highly effective and innovative in ways of improving customer experience

go to method of application »

Use the link(s) below to apply on company website.

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October 28, 2024