Jobs Kenya

Website: Website http://ke.equitybankgroup.com/

  • Relationship Officer – Warehouse and Logistics

    Relationship Officer – Warehouse and Logistics

    Description 
    Equity Bank is Currently seeking additional talent to serve in the role of; Relationship Officer Warehouse & Logistics within the Administration Department. 
    Job Purpose: 
    Relationship officer will participate in daily Warehouse operations of receiving goods from suppliers, dispatching items to branches and general Warehouse management activities. 
    Job Responsibilities/ Accountabilities 

    Participate in Monthly and annual stock takes. 
    Conducts weekly stocks snap checks 
    Dispatching materials to the end users as per approved orders 
    Provides customer service to bank branches and departments on inventory related queries   
    Receive incoming goods from suppliers against approved local purchase order 
    Participates in quality checks for all incoming goods  
    Participates in warehouse arrangement for maximum space utilization 
    Maintaining and updating stores records 
    Posting dispatched orders in ERP 
    Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner. 
    Compile inventory related reports as requested by the management 
    Any other duty as assigned by the line manager 

    Qualifications 

    Degree/Diploma in business related courses with a minimum of 2 years’ experience in stores and inventory management. 
     Membership of a professional body (Kenya Institute of Supplies chain management or Chartered Institute of procurement and supply (CIPS) will be an added advantage. 
     Key Critical Competencies and Skills 
    Analytical and Problem-solving skills 
    Strong Communication skills-both written and verbal 
    Team player with excellent interpersonal skills 
    Computer proficiency 
    Excellent knowledge in public procurement and disposal act 
    Ability to adhere to banks core values

    Apply via :

    equitybank.taleo.net

  • Internal- Security Controller

    Internal- Security Controller

    Description
    Currently the Bank is seeking additional talent to serve in the role outlined below.

    Offering protective and communications support for The Equity Bank Security Operations by effective manning of the Control Room.
    Monitoring all Electronic Security systems installed over irregularities (such as security breach, possible threats, abandoned items, fire hazards, equipment malfunctions, and unlocked security doors among others) and report incidents.
    Monitoring, maintaining, and archiving CCTV video footage and other security systems data and retrieval in case of incident occurrences and investigation/analysis requirements.
    Managing access control systems and credentials by issuing access cards/passes, keys to critical areas, and other arrangements to authorized staff, visitors, contractors upon approval and keep such records.
    Managing access control credentials by modifying, deletion, deactivation of access as directed by the supervisor.
    Signing and ensuring all items being moved out of the bank HQ have  prior authorization as per procedures and policies.
    Observing and reporting suspects or incidents to the defined authorities and initiate incident response by use of mobile or other communication channels.
    Monitoring intruder alarm systems, access control systems, closed-circuit television (CCTV) systems, manned guarding personnel and liaise with response units to attend raised alarms.
    Act as custodians of Control Room equipment and monitoring their operational readiness.
    Any other duty as may be assigned from time to time.

    Qualifications

    Diploma or a Degree in Security Management/social sciences/information science.
    Proficiency in computer skills including Microsoft Office.
    Training in CCTV monitoring and Control room activities
    At least two years’ experience of working in a busy control room environment. Security background on handling security operations will be an added advantage.
    Medically and physically fit with excellent observation skills, good hearing and vision.
    Excellent communication and reporting skills, both spoken and written, fluent in English and Kiswahili.
    Keen attention to details and meticulous with record keeping.
    Ability to work under pressure for extended hours.
    Highly disciplined and of impeccable character

    Apply via :

    equitybank.taleo.net

  • Quality Assurance Coordinator – Nursing Services

    Quality Assurance Coordinator – Nursing Services

    Description
    Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.
    The Quality Assurance Coordinator – Nursing Services will coordinate Equity Afia quality assurance initiatives as part of the QA team. They will contribute to establishment & maintenance of quality standards and procedures with an aim of implementing quality management systems for clinical services offered by Equity Afia. They shall be responsible for:

    In Liaison with the head of clinical services, develop and implement a formal clinical quality and patient safety program
    Drive the development and implementation of comprehensive care strategies, initiatives and programs that will lead to the achievement of quality patient care and growth.
    Providing guidance to franchise owners and ensure an effective staff management process for the facilitiesin place and is operational; recruitment, induction/orientation, training, performance management,discipline and growth and development, while keeping clinical staff current with up-to-date clinical information and practices
    Ensuring that clinical operations comply with established standards and regulations
    Participates in budget development.
    Support the procurement processes of clinical items for the medical centres
    Conduct internal and external controls to monitor the performance of the section and takeprompt action to maintain quality service

    Qualifications

    Relevant Health Degree (BScN, Bachelor of Public Health, BSc Health Systems Management etc)
    Diploma in Nursing
    Master’s Degree- MBA, MPH, MSc presents and added advantage
    At least 7-years’ post-qualification experience clinical practice
    At least 2 -years’ experience implementing quality management systems in a busy clinical set up
    Membership and duly licenced by a professional body (Nursing council or Kenya

    Apply via :

    equitybank.taleo.net

  • Customer Service Supervisor EIB Accountant

    Customer Service Supervisor EIB Accountant

    Description
    In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the above position in Customer Service Department.
    Reporting to the Business Growth and Development Manager, the ideal candidate will be tasked with coordinating quality of service at branch thus ensuring exceptional customer experience alongside the following duties:

        Floor Management by ensuring customers visiting the unit are engaged and directed accordingly
        Promptly analyzing and resolving feedback and/or complaints raised by customers through various channels and implementing solutions
        Reviewing service levels at various workstations and discussing improvements with the teams
        Ensuring adherence of set SLA’s at all service points
        Ensuring brand, ambience and corporate image conforms to the set standards
        Resolving assigned issues in the Service Cloud
        Conducting soft skills training in the business units
        Coordinating Customer Service days
        Marketing and cross-selling bank products out of customer interaction

    Qualifications

      Bachelor’s Degree from a recognized university or College
        Minimum of C+ in K.C.S.E
        Minimum of 3 years’ experience at the branch having worked in various workstations
        Acted in the Customer Service role for at least 6 months
        Computer Literacy
        Ability to make presentations and carry out training

    Desired Knowledge, Skills and Attributes:

    Be confident and firm and possess ability to identify solutions and make decisions
    Ability to influence other team members positively
    Be attentive to customers and warm and approachable
    Have excellent communication skills, both written and verbal
     Passion to improve customer experience in the Bank

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Communication Officer – Digital Marketing

    Communication Officer – Digital Marketing

    Job Purpose
    The holder of this role will be part of a team that develops and integrates digital content marketing strategies. The duties of the role will include planning and managing of digital marketing campaigns that promote the company’s brand, products, and services.
    Key Responsibilities & Accountabilities

    Interface with Business and create digital campaigns and strategy to support product uptake
    Coordination of end-to-end execution of digital marketing projections and campaigns including ideation, creation of collaterals, distribution of collaterals in various online media
    Develop, create, and manage engaging content that aligns with our brand strategy, and addresses the needs and interests of our multiple stakeholders
    Measure and report performance of all digital marketing campaigns and assess against goals (KPIs and ROI) and share impact analysis reports
    Coordinate with agency and digital media buy experts to improve marketing results.
    Grow the brand’s influence on the online space while also increasing brand loyalty and awareness.
    Drive traffic and business growth through digital and social media platforms
    Coordinate online lead generation activities & campaigns
    Plan and execute all web, SEO, email marketing, social media and display campaigns
    Drive organic growth of websites through SEO and pay per click campaigns and evaluate important metrics that affect our website traffic, service quotas, and target audience
    Identify trends and insights, and optimize spend and performance based on the insights
    Research on emerging online marketing including mobile, social media, and other digital channels
    Coordinate the design, build and maintain our social media presence
    Contribute to social media engagement and brand awareness campaigns
    Creation and execution of email based marketing campaigns
    Prepare accurate reports on our marketing campaign’s overall performance.
    Qualifications, Knowledge and Experience
    Degree in communications, marketing or relevant field
    3 years’ experience in a similar role
    In-depth knowledge of various social media platforms, best practices, and website analytics.
    Training and certification in digital marketing is an added advantage

    Qualities

    Passion for brand building and creativity are very important attributes for this role
    Ability to manage multiple projects in a fast-paced, deadline-driven environment
    The candidate must have the discipline in execution and follow up of campaigns to achieve desired results
    Strong skills in online marketing, branding, social media marketing and copy writing are essential for the role

    Apply via :

    www.linkedin.com

  • Payroll Accountant

    Payroll Accountant

    Job Purpose
    Reporting to the Head of Compensation and Benefits the primary purpose of this role is to process the Group Payroll accurately and in a timely manner and that staff
    are paid in accordance with the contractual and statutory obligations. It also aims to enforce effective internal controls and efficiency within payroll for accurate accounting of staff costs.
    Key Responsibilities & Accountabilities

    Process group payroll to ensure staff are correctly paid and in time in compliance with contractual obligation
    Prepare all internal dues computations for completeness and accuracy before payment to ensure staff are paid within 4 working days after receipt of all relevant information
    Implementation of company policies
    Reconcile monthly payroll headcount and leave valuation to HR master database, departmental budgets and station returns and report on all payroll variances to facilitate accurate accountability and prevent loss by the company
    Prepare reconciliations monthly for all the payroll accounts and obtain credible explanations and reasons for all reconciling items to prevent and detect errors and frauds
    Prepare control accounts and follow up the resolution of reconciling items monthly to ensure accuracy and completeness of the accounts
    Preparation, reporting and submission of payroll information and statistics to management for decision making
    Facilitate the registration of staff with government relevant bodies like NHIF, NSSF and KRA and check for compliance with RBA regulations for staff contributions to provident fund scheme to prevent penalties and interests from the authorities
    Prepare and file monthly and annual returns to ensure compliance with statutory requirements i.e., NHIF Act, NSSF Act, KRA
    Prepare audit schedules for both internal and external auditors during audits to ensure audit is done and completed within the time stipulated
    Contribute to process improvement by participating in a range of payroll and service delivery reform activities

    Qualifications and Experience

    Graduate degree in relevant field
    CPA K or equivalent accounting qualifications
    At least 5 years of relevant experience in a payroll management of which 3 years should be managing 3 or more countries including a Francophone
    French speaking is an added advantage

    Competencies

    Excellent communication & Interpersonal skills
    Thorough knowledge of income tax laws, labor laws and other statutory laws affecting payroll
    Knowledge of oracle or similar ERP system
    Good Working knowledge of MS Office and Excel in particular
    Driving continuous improvement
    Proven ability to meet deadlines, identify and deal with problems
    Strong quantitative and qualitative skills and analytical acumen
    Strict confidentiality

    Key Accountabilities

    Risk management and Compliance
    Superior customer experience

    Apply via :

    www.linkedin.com

  • Senior Officer- Climate Smart Agriculture (CSA) and Water

    Senior Officer- Climate Smart Agriculture (CSA) and Water

    Description
    The senior officer will be responsible for coordinating all projects and programs falling under climate smart agriculture and water.
     Key Duties and Responsibilities

    Create awareness and advice institutions on the available renewable energy, energy efficiency, and water solutions from Equity to the clients.
    Coordinate site visits to institutions, participate in pitching of the bank’s CSA & WASH solutions.
    Working closely with the Manager and the Pillar Head, maintain excellent relationship with partners in CSA & WASH
    Ensure that the partners are consuming bank products such loans, deposits, payments and insurance and always seeking support from the bank to cross sell the bank’s products and services within CSA & WASH ecosystems
    Conducting market intelligence on emerging trends in CSA & WASH and advice the pillar accordingly.
    Provide the link between the Pillar and the commercial engine and coordinate execution of projects through the bank as well as maintain an excellent working relationship between EGF, the Bank and the partners.
    Linking institutional partners to specific departments/individuals to facilitate customer satisfaction in service delivery
    Coordinating and carrying out training and capacity building activities internally for staff and externally for partners and customers
    Production of monthly progress reports as per the set targets 

    Qualifications
    Knowledge, skills and abilities:

    University degree
    Professional training in climate finance and environmental resource management  or related courses will be an added advantage  
    Experience in energy, banking, education and hospitality sector
    At least two years’ work experience in a reputable related field providing advisory services and/or project management. 
    Leadership    
    Team Player 
    Takes initiative
    Self-motivated
    Organized and with good planning skills
    Excellent communication skills
    Computer operations, software and/ or application development/ programing.
    Training and facilitation skills

    Apply via :

    equitybank.taleo.net

  • Business Growth and Development Manager

    Business Growth and Development Manager

    PURPOSE OF THE ROLE

    To generate new business whilst maintaining existing client base in order to achieve set business targets
    To ensure that high quality standards of customer experience is provided in order to attract, retain active and enthusiastic customers for increased sustainable business
    To optimize resources mainly human capital and Bank assets in order to achieve a quality effective and efficient business operations while appreciating the business risks.

    Reporting to the Regional General Manager, the role holder will be responsible for the following:

    Business Development

    Proactively market lending and deposit opportunities from current and prospective clients
    Champion growth of non-funded income lines to ensure a balanced healthy business
    Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
    Budget accountability: responsible for strict cost management in the branch.

    People Management

    Drive and inculcate the right Corporate culture at all times
    Create an empowering environment for direct reports that fosters creativity and encourages innovation
    Develop a high performing team through effective use of KPIs/ SMART targets and timely reviews with active feedback and coaching
    Ensure training of staff is carried out and business continuity plans are in place
    Reward and recognize high performing teams and staff, hence motivating the team towards high performance
    Directly responsible for discipline among staff within the branch by following the Bank’s disciplinary and grievance procedures.
    Conduct regular meetings with branch staff to ensure all staff are on track on performance, receive feedback on any issues arising from the business and support those with performance challenges.

    Customer Experience

    Ensure the branch achieves service excellence by closely monitoring and improving customer service standards, through closely working with the Regional Customer Service Managers
    Ensure regular training on customer service is done for the branch teams by the Customer Service Champions
    Ensure stellar customer service and prompt attendance to any customer complaints.

    Compliance & Risk

    Ensure that all operations and controls  within the branches are adhered to and in compliance with set regulations, to protect the business
    Achieve performance standards in the branch audit; low portfolio at risk (PAR) by ensuring that there is quality lending; no frauds and overall high compliance standards
    Budget planning, control and evaluation for the Branch.

    Additional Responsibilities: On request, participate in Departmental and or Group wide business initiatives including any other matters that may be assigned from time to time.
    Qualifications

    Holder of a degree (business related preferably) from a recognized University will be desired) or its equivalent with 7 years’ experience in a managerial function
    Holder of banking professional qualifications such as ACIB or AKIB and working experience in a multicultural environment will have an added advantage
    Over 12 years working experience at Equity Bank/ industry, with prior experience in both Branch operations and credit having served in the current role for more than 5 years
    Last performance rating of 3 and above with no disciplinary case/ sanction in the last 3 years.

    Behavioral Competencies

    Is an inclusive leader with an extroverted interest in people
    Enjoys responsibility, authority and the social initiative required by a leadership position
    Applies pressure in a charismatic way to achieve an objective and to gain acceptance of their point of view
    Applies interpersonal skills, self-confidence and charisma to influence and persuade
    Is an excellent motivator, knows how to communicate and can persuade
    Is very independent, has no difficulty accepting risks and has a strong sense of urgency.

    Leadership Style

    Display initiative and an enthusiastic, positive and persuasive style
    Take immediate control of situations and does what it takes to attain objectives and solve problems
    Makes decisions in a spontaneous and confident way, based on the available information
    Is a good team leader; with a confident and “in charge” attitude to lead the group to the completion of goals
    Encourages direct reports by delegating work, exerting effective controls progressively towards objectives
    Exercises a lot of pressure to get projects completed.

    Desired Knowledge

    Thorough  understanding of the Banking industry and the policies and procedures of the Bank
    Good knowledge of  the  business environment, industry regulations and government regulations
    World class customer service skills
    Good working knowledge of MS office suite and Bank’s systems.

    Apply via :

    equitybank.taleo.net

  • Senior Manager- Operational Risk

    Senior Manager- Operational Risk

    Job Purpose: 
    Responsible for supporting implementation of the Group Operational Risk Framework and operational risk strategy across Equity Group subsidiaries.
    Responsibilities
    The specific responsibilities include but not limited to:

    To uphold the integrity of the Group’s operational risk / return decisions, and in particular for ensuring that operational risks are properly assessed, that risk / return and control cost / benefit decisions are made transparently on the basis of this proper assessment and are controlled in accordance with the Group’s standards and its Risk Appetite.
    To ensure Operational Risk policies and procedures and the Operational Risk Management Framework are effectively embedded and communicated across the Group.
    To provide a focal point of control over the aggregate level of operational risk in the Group that arises from end-to-end processes, including the design of effective controls and the systematic monitoring of process control effectiveness.
    Formulate, review and update operational risk policies, guidelines, processes and procedures throughout the Group.
    Develop and review comprehensive policies and procedures for third party risk management.
    Initiate, manage and execute operational risk governance, internal controls and processes with the overall objective of operational risk management, control awareness and enhancement to operational efficiency.
    Ensure full compliance with policies and regulatory requirements.
    Maintain oversight and monitoring of the operational risk management system and the quality of the generated operational loss data.
    Conduct operational risk assessments (i.e. bottom up process) to identify and evaluate risks and associated controls inherent to new and modified products, new and modified channels, new and modified services.
    Analyse and challenge the self-assessment results conducted by the first line of defense.
    Perform both qualitative and quantitative monitoring and reporting of the Group’s exposure to all types of operational risk, including trend analysis of risk profiles and review of the limits of operational risk regulatory and economic capital.
    Report and escalate operational risk events/incidents in a timely manner and monitor issue resolution to ensure timely responses are provided
    Compile operational risk reports, dashboards and metrics for management reporting.
    Undertake scenario analysis/assessment to identify potential operational losses and monitor operational risk profiles and material exposures to losses on an on-going basis.
    Promote positive risk culture and risk awareness across the Group by conduct training sessions on operational risk for staff, including content review and training delivery.
    Design, maintain and effectively communicate operational risk control parameters across the Group, including control standards, operational risk exposure limits and other control levers in order to maintain the Bank’s risk profile in line with the overall risk appetite.
    Challenge the completeness of risk identification, monitoring and control activities across Operational Risk Control Areas within the business & support functions and identify and address any significant gaps that may exist between them.

    Validate and challenge each department’s risk identification and assessment of inherent and residual risks arising from its end to end processes and identify any gaps. 
    Recommend changes to the control environment or to business practice where necessary to reduce the level of operational risk exposure to within the agreed appetite.
    Provide balanced and informed assessment of operational risks arising from acquisitions and major change initiatives or Bank/Group projects.

    Qualifications
    ACADEMIC QUALIFICATION
    Essential

    A bachelor’s degree in a relevant field.

    Desirable 

    A master’s degree in business related field 
    A risk management certification such – ORM (PRMIA); or PRM (PRMIA); or CORM (IRM) or FRM (GARP) among others.
    IT Risk related certification such as CRISC desired

    WORK EXPERIENCE
    Essential

    Relevant business/function experience of over ten years (Banking experience preferred).
    A clear understanding of the BASEL approach to the management of operational risk.
    Ability to work in a matrix organisation, leveraging resources across the organisation to complete deliverables.
    The sound judgement and courage necessary to perform a control role and maintain effective working relationships

    Desirable

    Experience in performing Operational risk management role in Technology Department of a bank or Telco.
    Prior experience in implementation of third-party risk policy and framework.
    Experience in documenting relevant operational risk policies and procedures.
    Experience in BASEL III capital computation.

    Apply via :

    equitybank.taleo.net

  • Risk Analyst

    Risk Analyst

    Description
    The Risk Analyst will be responsible for developing and reviewing policies and programs that support the organizations overall risk management direction, oversees various areas of risk management like model validation and stress tests in all subsidiaries.
    Key duties and responsibilities will entail;

    Conduct risk assessments and develop key risk indicators for monitoring and reporting
    stress testing of the various key risks facing the bank
    Participate in developing and updating models used to manage bank’s credit risk, operational risk, market risk, liquidity risks.
    Any other tasks as directed by the risk leadership

    Qualifications
    Desired Academic & Professional Qualifications

    Bachelor’s degree in a quantitative field [economics, statistics, mathematics, financial engineering, actuarial science etc.]
    Professional programs such as FRM, FRR, CFA, CPA, CISA, SCR etc. will be prefferd.
    Excellent MS office skills Good Analytical mindset Ability to work under pressure Good grasp of financial markets, current affairs, and economic issues.

    If you meet the above requirements, please submit your application online.
    Only shortlisted candidates will be contacted.

    Apply via :

    equitybank.taleo.net