Jobs Kenya

Website: Website http://ke.equitybankgroup.com/

  • Manager- Digital Lending Collection Product Manager- Digital Lending Manager Customer Experience- Digital Lending

    Manager- Digital Lending Collection Product Manager- Digital Lending Manager Customer Experience- Digital Lending

    Job Purpose:  
    The manager Collection  will organize, plan, and monitor a digital lending’s collection strategies and customer experience function. The manager collection will ensure optimized interaction with our borrowing clients through developing and implementing strategies useful in improving collection strategies, customer relationship, loyalty, and satisfaction. The officer will be responsible for overseeing multiple different processes and will provide support, coaching and development to the client collection team to maximize cash collections in a timely and effective manner, minimizing risk exposure and providing an excellent customer service, building customer confidence and enhancing the company’s reputation.
    The role works closely with management and a cross-section of functions within Equity Bank as well as other partners.
    Job Responsibilities/ Accountabilities:

    Monitor call performance of the Account Collection teams against the bank’s professional standards
    Support the collection team through coaching, training, developing, and motivating the teams
    Review reports to ascertain status of collections and balances outstanding and enhance revenue growth and to evaluate effectiveness of current collection policies and procedures.
    Make use of existing technologies to maximize customer contact whilst minimizing cost per contact, review and propose new technologies as required
    Lead and assist in developing the collections strategy that enhance the customer contact experience through all available channels, including website, e-mail, SMS etc.
    Establish and maintain an environment that encourages teamwork and individual efforts and ethical behavior.
    Provide high level reports to the management from the collection system, the Autodialler, portfolio and performance analysis for decision making (MI Reports)
    Maintain appropriate staffing levels for team and in compliance with company policies.
    Administer verbal and written counseling to correct inappropriate behavior and conduct.
    Devise and implement strategies to achieve monthly collection targets.
    Develop and maintain a good relationship with the clients and maintain excellent Customer care as per Equity Bank’s standards
    Ensure that client performance reports are provided within stipulated time frames and in the desired format and quality.
    Provision of professional debt recovery service to the bank’s clients
    Any other duties as shall be assigned from time to time by the line manager.

    Requirements:

    A degree in Business or Finance from a recognized University
    Professional course in Credit Management would be an added advantage.
    A minimum of 5 years’ experience in financial services especially credit management and preferable in a credit collections background.
    Experience of operating in a collection centre setup will be a desirable advantage.
    In depth knowledge of sales and recovery techniques.
    In depth knowledge of credit management systems and procedures.
    Excellent oral and written communication
    IT literacy
    Able to operate in a performance driven organization.
    Culturally aware and adept at working across multiple geographies.
    Knowledge of English

    Essential Knowledge

    Excellent business relationship management skills
    Ability to develop, plan, execute and implement according to corporate and project plan strategies.
    A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.

    Key Critical Competencies

    Ability to lead and supervise complex teams and a good motivator.
    Ability to formulate collection strategies and concepts.
    Ability to deliver results and meet customer expectations.
    Should have an entrepreneurial and commercial mindset.
    Ability to work independently and meet strict deadlines.
    Ability to remain highly organized and be able to multitask.
    Genuine collection focus
    Strong leadership capabilities
    Good planning and organizational skills
    Strong analytical and negotiation skills
    Excellent communication skills.
    Critical thinker with great critical thinking skills.
    Strong team player with excellent interpersonal and collaboration skills.

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    Use the link(s) below to apply on company website.  

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  • ICT-NOC Intern

    ICT-NOC Intern

    Roles and Responsibilities

    Group Infrastructure monitoring- Servers, Networks, ATM, Databases, Equitel, Azure Cloud
    Applications and Services monitoring 
    Events and Incident management
    System performannce and availability monitoring and reporting 
    Technical first line support (group)

    Qualifications

    Knowledge in IT 
    Microsoft office proficiency 
    Experience in IT Operations and Support (NOC, Workshop, Networks or Service Desk)
    Certification in ITIL, Azure Cloud or Networking (CCNA)-added advantage

    Apply via :

    equitybank.taleo.net

  • Mobile Channels Manager

    Mobile Channels Manager

    Job Purpose:
    Reporting to the Head of Mobile Banking, The Mobile Channels Manager is responsible for end to end management of development of services on the digital channels for the bank driving innovation, product enhancements and development. This includes managing all the Digital and Mobile commercial aspects for the bank touching on performance, UI/UX, look and feel, agile delivery, quality testing and availability of the channels. This role is also responsible for gathering and prioritizing product and customer requirements on the channels, defining the product vision, and working closely with technology development, business and other units and vendors to deliver winning products.
    Job Responsibilities/ Accountabilities:

    Drive Digital/Mobile Banking across the rails on Move, Borrow, Save, Invest and Insure
    Develop growth strategy for Digital/Mobile Banking business by focusing on tailor made Products and services that meet every Bank spectrum on Public, Corporate, SME, Micro and Consumers
    Manage, Analyze and own performance of Digital/Mobile banking business by surpassing assigned targets 
    Co-ordinate and lead the Digital/Mobile Banking business and Products activities, activations, campaigns with Functional Units
    Participate in recruitment and training Digital/Mobile Banking customers during activations, shows, Media, Teams, Reviews and ad hocs
    Research market trends and provide latest information on Digital/Mobile Banking business
    Develop and manage relationships with existing and potential Digital/Mobile Banking customers.
    Develop and drive the growth of other Digital/Mobile Banking business related products and services especially Partnerships with Telcos and Fintechs
    Provide excellent Sales and customer service to all Digital/Mobile enquiries and potential customers.
    Seek customer feedback on bank products and services and cascading the information to Branch/Payments leadership

    Qualifications
    For the above position, the successful candidate should have the following:

    University degree preferably in a Communications, Project or IT -related field from a recognized institution.
    Professional qualifications will be added advantage especially PMO and Digital Marketing
    At least 5 years’ experience in Product and Project Development, Payments or Marketing with at least 3 years in a Management role.
    Sound understanding of Product life cycle and Planning
    Sound understanding of Digital and Future banking
    Excellent Communication and artistic skills.
    Experience in managing different and cross functional teams.

    Apply via :

    equitybank.taleo.net

  • Digital Relationship Officer

    Digital Relationship Officer

    Job Purpose: 
    The digital relationship officer will actively offer support in loan disbursement and in bulk processing of salaries & other remittances into customer account.
    Job Responsibilities/ Accountabilities:

    Disbursement of already approved loans to Customers accounts.
    Ensure 100% collection of bank charges during loan disbursement.
    Drive aggressive recruitment and growth of employees and employers banking with the bank plus automation of the same on ORS.
    Receiving of salaries and other remittance advices from branch network and employers.
    Validation of remittance data for accuracy and completeness.
    Accurate processing of remittances into customer accounts, as per employer’s instructions.
    Referring of any above-limit transactions to supervisory staff for authorization.
    Advising branches and employers on completion of processing of payments.
    Drafting communications to employers and other banks on matters relating to unapplied and disputed payments.
    Return of unapplied payments to employers and eensuring all the salaries change of pay points are collected from all the branches and effected in the payroll within the stipulated time.
    Working closely with reconciliations team to resolve salary-reconciliation issues
    Drive aggressive recruitment and growth of new and existing employees banking with the bank plus automation of the same.
    Resolution of branch and customer queries related to remittance processing.
    Act as contact point between branch network and other banks on remittance processing matters.

     Requirements:

    Candidates with a diploma in business/accounting field (University degree in the same field will be an added advantage).
    KCSE mean grade C+
    Professional qualifications in accounting will be a great added advantage.
    At least 3 years working experience in Equity Bank under operations Department.
    Must have achieved a minimum of 3.5 in the annual staff appraisals.
    Strong organizational, planning and writing skills
    Excellent written and verbal communication skills
    Proven ability to meet strict deadlines, identify and solve problems comprehensively
    Excellent relationship management skills
    Ability to operate in a fast-paced environment
    Must have achieved a minimum of 3.5 in the annual staff appraisals.

    Key Critical Competencies:

    Excellent Relationship skills
    Excellent interpersonal skills
    Negotiation skills
    Ability to work effectively as a team member
    Strong analytical and problem-solving skills and excel
    High personal standards and goal oriented
    Time, cost and quality management
    Cultural sensitivity

    Apply via :

    equitybank.taleo.net

  • Head of Merchant Acquiring

    Head of Merchant Acquiring

    The Head of Merchant Acquiring is responsible for Strategy development and growing the merchant acquiring Business of the Bank. This includes both the POS merchant  as well as Mobile (Pay with Equity) Acquiring businesses. She/He is also responsible for developing and implementing policies and programs within the department that support the organizations overall strategic direction.
    Job Responsibilities/ Accountabilities:

    Responsible for developing the Acquiring Business Strategy for the Bank.
    Responsible for Merchant Acquiring P&L Management
    Share best practices from across the Payments industry by ensure you are a captain of knowledge
    Collect feedback from customers & merchants and all other stakeholders to improve and grow acceptance.
    Keep up with the latest trends to ensure the merchant acquiring business is at the forefront of user experience, security, and technical capability
    Attract new merchants for the Bank in line with the Bank’s Strategy and plans.
    Expand the merchant acquiring business and other related services
    Establish and support key merchant relationships and provide best services to merchant customers.
    Strengthen merchant relationships in order to grow the wallet share.
    Contribute in growing Acquiring market share.
    Analyze, MIS reports and monitor performance.
    Conduct Market research to identify competitive information on new developments in the market.
    Suggest any developments and enhancements related to the overall Acquiring business.
    Handle both POS and Pay with Equity Acquiring Channels.
    Good Marketing  acumen and proven track record of business growth

    Qualifications

    7 years of professional experience with at least 3 years in payment acquiring
    Good relationship management skills
    Basic technical skills and Operations functionalities
    Knowledge of using bank Payments systems
    Excellent communication and presentation skills
    Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization
    Leadership skills and excellent team player
    Fluency in English with strong business writing skills
    Working knowledge of Merchant Acquiring, Card business and Mobile Payments
    Basic knowledge of Fraud Management and Risk Assessment of Merchants
    University Degree pref. in Banking / Business Management / Marketing.
    Ability to represent the bank in a professional manner.
    Ability to propose, negotiate and close deals.
    Ability to manage a team and coordinate with colleagues to achieve team success.
    Keeps abreast of all the recent developments in the Payments space across the world.
    Highly developed marketing & organizational skills with a customer-friendly attitude.

    Apply via :

    equitybank.taleo.net

  • Assistant Manager Information Systems Auditor Senior Manager- Operational Risk

    Assistant Manager Information Systems Auditor Senior Manager- Operational Risk

    Reporting to the Senior Audit Manager Information Systems, the role holder will be responsible for carrying out a detailed evaluation of IT-dependent internal controls and audit review of the bank’s information systems and projects using specified methodology and in accordance with department and professional standards. The position holder will conduct IS audit engagement planning, execution and reporting working closely with IS Audit Managers.
    Key Responsibilities:

    The role holder will actively participate in conducting risk assessments during annual planning as well as engagement planning.

    Undertake audit engagements as assigned by the IS Audit Manager and within specific time budgets and quality parameters to achieve the Internal Audit Plan.
    Carry out walkthroughs and document process gaps i.e. carry out risk assessments, develop audit programs or update existing audit programs based on the risk assessments done.
    Adopt the use of Audit Tools (ACL, TeamMate etc) and Core business systems (Finacle CB, Oracle ERP) and other relevant applications to ensure effective and efficient audits.
    Report on audit findings clearly defining the 5Cs i.e. criteria, condition, cause, consequences and corrective action.
    Appraise the soundness, adequacy, application and efficiency of IT enabled controls to mitigate business risks and make recommendations to management to mitigate the risks.
    Act as Team Leader for less complex IS engagements within specified time budget and quality parameters and work as a team member on higher complexity IS engagements.
    Ensure full adoption of Teammate from the creation of project, users, completing working papers, raising issues, sign off and review, compiling reports for discussion with audit clients as well as tracking and validation of audit issues.
    Assess how well the business complies with rules and regulations and inform management on any issues that need to be addressed.
    Prepare special audit and control reports by collecting, analyzing, and summarizing operating information and trends.
    Perform issue tracking and validation to ensure IS audit issues identified are implemented within agreed timelines.
    Prepare periodic status updates on open IS audit issues.

     
     
    Qualifications
     

    Bachelor’s degree in Computer Science, Information Technology, or related field from a recognized university.
    Certified Information Systems Auditor (CISA).
    At least 4 years cumulative experience in Information Systems audit or information security from a reputable audit firm or financial institution.
    Excellent understanding of auditing concepts and practices as prescribed in the audit professional standards.
    Strong working knowledge of banking or financial business processes, risk and control environment, supporting business systems and technologies.
    Broad IT expertise with an emphasis on general IT operations, IT enterprise infrastructure and networks, cyber security, data privacy and emerging technologies such as cloud computing.
    In depth Knowledge of common IT platform (operating system, relational databases, network/mobile technologies) including Oracle database, Unix/Linux/Windows.
    Understanding of frameworks, principles, practices, and techniques related to IT operations, cyber security and project delivery e.g. ISO 27000, ISO 20000.
    Audit automation, tools and analyst skills. Experience in the use of TeamMate, SQL scripting and ACL data analytics tools is an added advantage.
    Team leadership and supervision skills with the ability to evaluate risks, articulate issues, develop consensus, raise awareness and recommend practical solutions.
    Good communication and report writing skills.
    Self-driven and ability to work under minimum supervision and demonstrate good level of maturity.
    Team player with strong interpersonal, communication and stakeholder management skills.
    Should have good analytical and problem-solving skills.

    Closing: Jan 28, 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head of Agency Distribution

    Head of Agency Distribution

    Description
    In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in Payments Department
    The Head of Agency Distribution is responsible for onboarding and agency brand representation. She/He is also responsible for agency activity as well as implementing policies and programs within the department that support agency distribution and brand presence purposed to create access, inclusion and reach to our customers.
    Job Responsibilities/ Accountabilities:

    Responsible for policy development on agency onboarding.
    In charge of strategy and execution of agency onboarding.
    Responsible for agency branding and brand representation across the country.
    Establish key agency relationships and ensure continued relationship management for all bank agents.
    Responsible for value maximization with all stakeholders- bank and agents.
    Responsible for agency uptake and continuity of bank rolled up products.
    Ensure compliance of agents to bank policies and procedures as well as bank adherence to CBK prudential guidelines.
    Conduct Market research to identify competitive information on new developments in the market in relation to agency relationships and support.

    Qualifications

    Leadership skills and excellent team player
    Good working experience in agency business.
    Good relationship management skills
    Strong Marketing skills and proven track record of management and business growth
    Excellent communication and presentation skills
    Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization
    Fluency in English with strong business writing skills
    Basic knowledge of Fraud Management and Risk Assessment in agency.

    Apply via :

    equitybank.taleo.net

  • Senior Risk and Compliance Analyst

    Senior Risk and Compliance Analyst

    Description

    Perform risk assessments for new and on-going International Banking projects for purposes of ensuring compliance to relevant country, regional and global regulations and guidelines.
    Ensure efficient identification, monitoring of suspicious activities/transactions, and build case files for the transactions deemed suspicious and escalate the findings to management.
    Conduct annual review of thresholds, scenario fine tuning and improvement for transaction monitoring and screening
    Ensure completion of AML questionnaires and document requests from correspondent clients and counter parties.
    Identify and continuously assess risk for all new and existing International Banking Department and subsidiaries and Money Transfer functions
    Reviewing new and existing partnership contracts and identify all potential risks and establish if they are in line with the risk appetite of the business.
    Develop robust key risk indicators to serve as an early warning indicators of increased risk, with appropriate risk threshold levels to provide sound platform for the effective monitoring of risk exposures
    Inculcate the right risk culture across the International Banking function in the subsidiaries by ensuring appropriate accountability for risks at first line of defence level through training, awareness, escalation and reporting and ensuring that the training materials for AML/CFT are applicable and up-to-date.
    Support Management with the effective implementation of the Enterprise Risk Management (ERM) Framework to be able to establish an effective risk-based system to identify, measure, monitor, control and report the Diaspora subsidiaries and Money Transfer functions wide risk.
    Assist in AML/CFT query management from our partners and correspondent banking relationships by addressing internal queries (from within the Diaspora subsidiaries and Money Transfer functions) and external queries (from financial institutions and regulators) relating to money laundering matters.
    Be the business continuity and disaster recovery champion working in liaison with the risk department to come up with strategies and solutions and conduct regular mock-disaster exercises to ensure its ability to operate on an ongoing basis and limit losses in the event of any business disruption
    Conduct Enhanced Due Diligence (EDD) and KYC for the identified higher risks relationships and train the team on EDD and KYC.
    Enhance collaboration within Equity Bank subsidiaries and partners on KYC, AML, and sanction issues using the latest technologies to enable prevention, detection, fraud or financial crimes through amalgamation of client data for streamlined and secure processes.
    Sensitize stakeholders at strategic and operational levels of Equity Bank Group on the International Banking regulations and processes accordingly and subsequently recommend enhanced training opportunities.
    Ensure that the various units of International Banking are trained and advised on the product risks accompanying their business projects, including creation and overseeing the activities of a joint product risk committee. 
    Develop, review and update policies and procedures for International Banking and cascade the same to all the subsidiaries for implementation and monitor their implementation. 
    Maintain a broad knowledge of products and product features by working closely with partners, subsidiaries and the Enterprise Risk Management departments in Equity Bank group and subsidiaries.
    Determine and recommend system security improvements to enable compliance with best practice system risk & security requirements and global General Data Protection Guidelines, GDPR.
    Build relationships with the Bank’s internal departments and management to allow for successful collaboration in mitigating exposures that are a threat to International Banking and the bank’s objectives.
    Perform follow-up and support closure of compliance and risk related audit findings.
    Represent the bank as when required at various levels and platforms both locally and internationally to support the departmental objectives.

    Qualifications

    Bachelor’s degree in a business management discipline or related field from a reputable institution is preferred with a post graduate training in Financial services, Risk Management and or compliance as an added advantage.
    Minimum of 2 years’ experience in KYC and AML Compliance in a regional commercial bank, in a busy organisation, with strong understanding of overall banking operations, systems, and processes.
    A minimum of 1 years experience in interaction with banking systems in the risk management or controls front.
    Experience in working within a big-data analysis environment with the use of SQL /advanced Excel etc.

    Apply via :

    equitybank.taleo.net

  • Technical Sales Manager

    Technical Sales Manager

    Job Purpose:
    The Technical Sales Manager is responsible for driving and managing new business. We are looking for a candidate, who can bring forth the technical skills of an engineer in combination with a sales background. Strong sales skills are a must, and experience in leading the prospects through the entire sales lifecycle are ideal. Responsibilities of the role include:

    Respond to RFIs/RFPs o Responsible for maintaining and growing Finserve Enterprise business with current accounts and new customer across East Africa
     Accountable solution-focused sales and business development
    Coordinate strategic sales and business development
    Establish and optimize new and existing strategic customers
    Respond to customer needs concerning product recommendations, application, and performance
    Analyze performance reports and develop strategic sales
    Build relationships and partner with key internal and external stakeholders
    Maintain a good understanding of the market, customers, competition, and developments to leverage sales opportunities
    Partner with customers and lead technical discussions to support the whole product lifecycle and customer journey
    Generate technical project strategies to assist the customer in achieving their timelines through UAT and production on-boarding

    Qualifications
    To be considered for the role you will need to have:

    Bachelor’s degree in marketing, business, scientific or engineering discipline, some technical aptitude
    5 – 10+ years B2B sales experience of APIs
    Experience in Payment Gateways and integration to booking engines
    In-depth knowledge of card scheme rules
    Able to understand key business drivers and to have the vision to identify long and short-term market penetration opportunities
    Willingness to travel regularly

    Apply via :

    equitybank.taleo.net

  • Regional Manager – Ecosystems & Value Chain Banking Ecosystems & Value Chain Supervisors Relationship Manager -ATM Services

    Regional Manager – Ecosystems & Value Chain Banking Ecosystems & Value Chain Supervisors Relationship Manager -ATM Services

    Description
    In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in Payments Department.
    Regional Manager – Ecosystems & Value Chain Banking

    Responsible for locating and proposing of new business partnerships to be on-boarded as new Anchors, Sub Anchors and Retailers within the region
    Follow up to conclusion on the appraisal process of new anchors/Sub-anchors for the region
    Daily tracking and driving achievement of Ecosystems Performance set targets on the various business streams
    Performance Management and coordination of the teams charged with the roles of executing Ecosystems opportunities in the branches
    Championing and feeding the business with market business intelligence around Ecosystems emerging trends in the region
    Supporting Ecosystems business growth initiatives by the branch teams
    Facilitating and conducting trainings on Dealer/Retailer Financing in the region
    Developing the region’s growth strategy for Ecosystems Business
    Attending high profile business meetings with High Net-worth clientele
    Reports origination and sharing with the relevant stakeholders
    Accelerating Product consumption & portfolio monitoring including retailers On-boarding & products uptake
    Responsible for Cross-selling bank payment rails as well as monitoring trends on utilization for Anchors, Sub Anchors and Retailers
    Responsible for loan book Growth & maintain a high-quality portfolio in liaison with Retail and Corporate Departments
    Tracking all the pipelines and making constant follow up to ensure prompt closure

    Qualifications
    Key Critical Competencies

    Excellent interpersonal selling and networking skills
    Able to work independently, with minimum supervision and demonstrate a good level of maturity
    Strong Leadership skills
    Coaching and Mentoring skills
    Team player and team developer
    Good planning and organization skills
    Good working knowledge of MS office suite
    Ability to work under pressure and within set deadlines
    Ability to work with minimum supervision

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :