Jobs Kenya

Website: Website http://ke.equitybankgroup.com/

  • Product Security Architects

    Product Security Architects

    Description

    The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiatives. He/ she will work closely with the various business team to understand the product and services and further recommend security controls for inclusion. The controls should be less business disruptive, enforce cyber control, reduce fraud and is frictionless with business objective.
    The Product Security Architect ensures existing and new business services and products have adequate security controls and conform to Equity Policies, procedures, and standards.

    Job Responsibilities/ Accountabilities:

     Architecture:

    Formulate security specific requirements for business services for Commercial, Fintech, and digital initiatives
    Work closely with all the business teams to design and incorporate security as part of product development
    Work closely with the other technology architects to ensure that security is properly embedded in their technology domains architectures
    Work independently with developers, system/network administrators, product owners, and other colleagues to ensure secure design, development, and implementation of applications and networks
    Ensure time and comprehensive threat modelling is conducted for new and existing services from different business units in collaboration with identified stakeholders
    Perform security design reviews of applications, systems, and networks
    Provide remediation guidance and recommendations to developers and administrators
    Define security best practices and standards, interpreter same to business and product owners
    Familiarity with common vulnerabilities and attack vectors
    Advise product and business owners on encryption technologies (PGP, SSH, SSL, etc.) and common authentication protocols (OpenID Connect, OAUTH, SAML, RADIUS, LDAP, KERBEROS, etc.)
    Leading and contributing to the security posture of Equity’s networks and systems, data centre infrastructures, cloud architectures and solutions
    Developing and/or carrying out the strategic direction of security projects to enable execution of the information security strategy

    Strategy:

    Excellent understading of customer transaction flow of commercial and Fintech services
    Indeep understanding of social engineering weaknesses and countermeasures
    Understand B2C, B2B and C2C bsuness model in relation to security controls
    Ability to simplify analysis and present results clearly at all levels of the business – including at senior management team level

    Qualifications
     
    Knowledge and Experience

    A Degree or its equivalent in Information Technology, Network Security, Enterprise Network Management, Information Security, Management Information System Computing, Engineering or similar area of study
    Relevant industry certifications in information security program and governance as well as PMP will be an added advantage
    Minimum of 2 years working in information security governance
    Minimum of 1 year working as a business analyst in technical security and IT
    Good understanding of business models and services in financial, telecom and FinTech domain
    Good understand of customer, merchant integration model
    An excellent team member who is analytical, logical and able to work with other Product team which are dedicated to making Equity products and technologies as secure as possible
    Experience with creating technical documentation: product documentation, technology, software and systems architecture, and technical whitepapers
    Working experience with the following concepts: SSL Crypto Solutions, Data Protection and Security, Software Development Methodologies (E.G. Agile), API Gateways, Data Analytics
    Strong cross-domain and cross-functional knowledge that will enable design of the best possible security technology solutions
    Has good understanding of the SSDLC process and follows the process to effectively develop, design solutions and incorporate threat modelling
    Ability to function as an individual contributor and mentor/leader detached from the corporate environment
    Good understanding of Open Application Programming Interface business model
    Good understanding ISO27001 and PCI-DSS certification
    Experience of identifying and managing technology security risk
    Up-to-date knowledge of future IP and network security technologies, equipment and their benefits
    Widespread knowledge of different IP and network security vendors and solutions, and managed

    Apply via :

    equitybank.taleo.net

  • Filing Officer

    Filing Officer

    Description

    Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

    Job Purpose Statement:

    Reporting to the Manager- HR Operations, the job holder will ensure that documents are filed, distributed, retained, and stored in a way that is administratively and legally sound, whilst at the same time serving the operational needs of Equity Bank Kenya and preserving an adequate historical record. 

    Key Responsibilities:

    Deal with all requests to access files and keep logs of borrowed Employee files.
    Develop an efficient filing system to make updating and retrieving files easier..
    Check incoming paperwork and make sure they are stored in the respective files
    Set up and review documenting records systems. 
    Prepare, scan, reassemble and index documents.
    Sort all papers alphabetically and according to content, dates, significance etc. 
    Create or update records with new files and information. 
    Store all paperwork in designated places securing the important documents. 
    Enter paperwork into an electronic system either by data entry or by using optical scanners. 
    Monitor inventory of files, confidential documents, and report shortages. 
    Advise on new records management policies, providing a framework to guide the staff in the management of their records and use of Documents Management 
    Locate and isolate outdated or unnecessary records ready for disposition or transfer to the archive according to the Records Management policy. 
    Find, retrieve and disburse information from files in response to phone or physical requests from authorized staff. 
    Keep complete and accurate records of documents requested, filed or removed, using appropriate physical and electronic registers as well as tracking documents removed from files to ensure that requested files/documents are returned after use for proper storage. 
    Ensure compliance with relevant legislation and regulations on confidentiality and Data. 
    Follow policies and confidentiality dictations to safeguard data and information. 
    Carry out regular records Audit to ensure all documents & staff files are well secured and accounted for.
    Any other duty that may be assigned by the Line Supervisor, Head of HR. or any authorized officer. 

     
    Qualifications

    Bachelor’s degree in Records Management or related filed will be an added advantage. 
    Proven experience as file clerk 
    Knowledge of filing systems 
    Very good knowledge of MS Office and office equipment such as photocopier, scanner etc. 
    Good command of English both oral and written 
    Dependable with a respect to confidentiality and policies 
    Excellent organizational skills 
    Great attention to detail

    Apply via :

    www.jobmata.com

  • Senior Business Analyst

    Senior Business Analyst

    Description

    The Business Analyst’s role is to elicit, analyse, document and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders, gathering and compiling user requirements to understand the technology solutions they need.
    The Business Analyst will also apply proven communication, analytical and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive by exploring Emerging technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.
    Majorly, the BA acts as bridge between specific Business Units/subsidiaries and IT Services, planning and coordinating operational activities by maximizing the value provided by systems to that particular business unit or Subsidiary. In addition, work with users to identify ways in which IT services can benefit their business and define the detail of their requirement in terms of functionality and performance.

    Responsibilities:

     Collaborate with project sponsors to determine project scope and vision.
     Clearly identify project stakeholders and establish user classes, as well as their characteristics.
     Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
     Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
     Work with stakeholders and project team to prioritize collected requirements.
     Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
     Maintain an understanding of business’ processes and their IT needs.
     Maintain an awareness of current and emerging technologies.
     Identify opportunities where business objectives can be met by using IT.
     Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements.
     Provide Business units/ Subsidiaries with advice, guidance and assistance in the identification, selection, testing, and analysis of IT Services’ capabilities.
     Work with users to define the details of their requirements, in terms of functionality and performance.
     Support introduction of new services
     Documentation design
     Training IT Services staff
     Training users and Service Delivery Group
     Pro-active identification of value-adding IT business solutions for the business units he/she represents.
     Ensure business requests align with IT strategy and recommend IT solutions that will maximize influence and business processes improvements.
     Draw out business prioritisation process – assist in ‘making the case’ for funding and supporting stakeholder discussion leading to approval.
     Represent specific business user constituencies in developing SLAs ensuring that realistic but robust requirements are submitted.
     Produce systems development specifications in alignment with expressed business needs.
     Interact within IT Services structure facilitating the understanding of specific requirements and adequate packaging of service for represented Business/Subsidiaries.
     Monitor overall and Business Unit/Subsidiary specific operational service performance against SLAs within specific user constituencies.
     Monitor overall operational service performance against SLAs and trigger appropriate actions in case of breach.
     Monitor overall application and functionality build, ensuring requirements are implemented.
     Manage key stakeholders in IT and business community and ensure tight alignment of IT initiatives with the business objectives.
     Coordinate communication strategies with end-users and business community.
     Establish (with Business and Technical Solutions) the best technical approach to deliver cost-effective solutions satisfying the business requirements and needs.
     Monitor specific functionality build, ensuring requirements, budget and calendar are respected.
     Assist with service release acceptance and user testing.
     Voice concerns and/or satisfaction of the user community with IT service, effectively creating a continuous improvement circle.

    Qualifications
     
    Formal Qualifications:

     First degree in Business or ICT related discipline; MBA/CBAP is an added advantage.
     Knowledge of business modelling conventions and/or a mainstream software development framework (e.g. AGILE, CMMI) are an advantage.

    Years of Experience:

     Minimum of 5 years IT Service Delivery experience or Minimum of 3 years ICT Business Analysis or Project Management experience for Financial Services solution Provider

    Knowledge 

    Business Analysis
     Financial Services Industry Knowledge
     Benefit / Value assessment
     Customer service
     Decision making
     Problem solving
     Relationship development
     Technical Architecture

    Hardware
    Software
    Networks

     Requirement Specification
     Business Technology application
     Interpersonal relationship management
     Data gathering
     Project Lifecycle
     System Development Lifecycle Methodology
     Technical Documentation
     Technology Innovation
     Process analysis and design
     Problem solving
     System analysis
    Team skills

    Skills    

    Excellent written and oral communication skills.
     Excellent interpersonal skills.
     Excellent analytical and problem solving skills.
     Excellent negotiation skills
     Strong leadership, people management and supervisory skills  

    Attributes

      Ability to make sound and logical judgments.
     Demonstrated leadership and personnel/project management skills.
     Good understanding of the organization’s goals and objectives.
     Able to conduct research into issues and products as required.
     Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
     Ability to present ideas in a user-friendly language.
     Highly self-motivated and directed.
     Pay attention to detail.
     Proven analytical and problem-solving abilities.
     Strong customer service orientation.
     Experience working in a team-oriented, collaborative environment.

    Apply via :

    equitybank.taleo.net

  • GM-Process Improvement Head of Information Technology (IT)

    GM-Process Improvement Head of Information Technology (IT)

    Description

    The GM: Process Improvement is the Principal Deputy to the CIO: Business Process Innovation.
    The position requires detailed experience in business process reengineering, program management, business transformation, strategy, operations, and Change Management.  Additionally, the incumbent must be able to flex between the strategic and the operational aspects of transformational programs and projects.

    Qualifications
    The role is responsible for the following:

    Facilitating the delivery of high profile business transformation projects through creation of a linkage between the One Equity Business Transformation Strategy and programs/projects execution, and operationalisation.
    Interact and manage relationship with all levels of management and be able to document existing processes, manage and analyze data, and recommend improved/digitised business processes
    Use knowledge and previous experience understanding of process improvement approaches to train and/or facilitate working sessions to document business processes and business requirements and follow through to execution
    Provide practical expertise on training and technical assistance in business process analysis, change management, and other performance improvement techniques
    Lead the analyses of the Group’s operations, business processes, and organizational structures using business process reengineering and improvement methods and tools
    Support implementation of projects and change requests using project and change management approaches and interact with staff, management and executives to accomplish project and business objectives
    Work in a team environment and provide business process management expertise to project work streams and BAU process improvements
    Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes
    Manage and maintain a business processes repository and coordinate updates to the inventory working with various Operations departments, businesses, and risk teams
    Run reports on process reviews and coordinate annual risk refresh activity with Business and Risk teams
    Identify opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities to the departmental head
    Develop and monitor scorecards and other tools to measure success of process improvement initiatives across departments
    Support the development and implementation of policies and procedures necessary to support operational processes
    Support the development of service levels agreements
    Stay abreast of leading practices for business process documentation and execution
    Champion process improvement methodologies (e.g., Lean, and Six Sigma, BPMN 2.0, ), Total Quality Management (TQM), 5 Whys analysis, Plan Do Check Act (PDCA))
    Support a culture focused on customer service, continuous improvement, and performance measurement
    Foster a process based culture by performing the following organizational processes: communication, customer relationship management, performance management, performance measurement, knowledge management, people development
    Use feedback system to enhance business performance and organizational effectiveness
    Partner with functional teams to share continuous improvement best practices
    Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes

    Minimum Education:

    Master’s degree

    Minimum Experience

    Over 10 years’ experience in Business Process Management, Project/Program/ Portfolio Management and Change Management

    Critical Competencies

    Excellent interpersonal, negotiation, coaching, verbal, and written communication skills, as well as tact, diplomacy, and the ability to maintain strict confidentiality
    Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required
    Viewed as a trusted advisor, to the business, with a successful track record in building and maintaining strong relationships at all levels of the organization
    Ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
    Attention to detail and passion for delivering outstanding service
    Ability to simplify complex things and make them simple to execute
    Ability to coach and influence at all levels within the organization
    Ability to multi-task and work independently as well as part of a team
    Self-motivated
    Ability to effectively detect, surface, and resolve conflicts among individuals and/or work groups
    Ability to drive and maintain employee engagement across a large organization
    Ability to coordinate delivery of work activities and deliver the objectives
    Ability to communicate ideas both orally and in writing to influence others using face to face conversations, formal presentations, and group discussion
    Ability to recognize the appropriate style, level of detail, and message for the audience
    Ability to identify concerns before they become problems, and to propose solutions to the concerns
    Proficiency with Microsoft Word, Excel, PowerPoint, MS Visio, Project Planner and other process mapping applications

    Closing Date:

    Jun 23, 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head Of Supply Chain Management Category Manager-Technology Procurement

    Head Of Supply Chain Management Category Manager-Technology Procurement

    Description
     
    Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.
     
    Qualifications
     
    Job Purpose: 

    The Head of Supply Chain Management is responsible for maximizing efficiency and effectiveness of department in responding to procurement and logistics needs and in implementing the supply chain strategy to deliver value to internal clients by optimizing costs throughout the product life cycle and proactive supplier management. The role is also responsible for maximizing the efficiency of the logistics to achieve the highest level of customer service at optimal operating cost.

    Job Responsibilities/ Accountabilities:
    Supply Chain Management Leadership

    Reviewing the procurement & logistics strategy and process, adopting the appropriate organization, procedures and tools that guarantee and improve performance.
    Develop and manage the procurement department including setting targets and monitoring performance.
    Implementation of the Procurement & Logistics Strategy across the company to deliver target benefits and financial savings including approving each category manager’s purchase category strategy and savings plans
    Engage support and agreement for the strategy from key stakeholders so that implementation and compliance are optimal;
    promote the effective management of suppliers to sustain value throughout the life of the contract
    Establish new processes and systems for effective procurement and logistics management across the company; develop and implement an e-Procurement vision.

    Supplier Performance Management

    Responsible for supplier performance evaluation and monitoring
    Provide support to business functions in managing the contract execution and ensuring compliance with contractual SLA and KPI’s
    Manage supplier dispute resolutions
    Manage the supplier satisfaction survey process

    Contract Negotiation & Management

     Plans procurement strategies and conducts negotiations
    Negotiates agreements to support total business requirements rather than focusing on lowest-price options
    Engages and collaborates with Legal department appropriately for contract database management.
    Creates various types of contracts or agreements that can be used to accomplish the bank’s commercial & technical goals
    Develops standard form contracts for local contracts

     Warehouse & Inventory Management

    Reviewing and improving the logistics processes, selecting and adopting appropriate tools that guarantee improved performance.
    Managing the interface between the business (internal stakeholders) and the logistic service provider
    Ensuring the SLA between the internal customers and the logistic supplier as per the process description, guaranteeing delivery as per the delivery orders.
    Cooperating with the Sourcing department in order to insure a constant goods traceability from PO to Warehouse delivery
     Inventory level optimization with the concerned departments for working capital reduction
    To keep track of loan material / returnable material / faulty material Inventory control,
    Ensuring availability of Material through best-practice inventory management implementation
    Warehouses space utilization optimization
    Contract management with warehousing service provider and ensuring adherence to SLAs and KPIs
    ERP update and month end closure
    Complete compliance to all processes
    Security of Material and warehouse

     Logistics & Asset Management

    Delivery of all Capex and Opex related Items
    Arrangement of inbound and outbound (where required)
    Repair, Return and Insurance of items Kitting, De-kitting and bundling of items
    Manage and coordinate custom clearance of imported consignments.
    Value Engineering and Leverage economies of scale for buying by clubbing requirement (e.g. shipment consolidation)
    Monitoring & reviews of all critical activities
    Logistics Planning and Cost Control Asset tracking, utilization and disposal

    Supplier Relationship Management

    Payment processing for warehousing service providers, transporters & customs clearing agents to ensure timely payment to vendors.
    Effective follow up & liaison with vendors for timely availability of material
    Ensuring timely feedback/ response to Queries
    Closely coordinating between End user and Vendor

    Budgeting & Reporting

    Develop a savings reporting mechanism with Finance which is understood and accepted by the user departments.
    Produce regular reports on performance by Procurement & Logistics department and provide comprehensive management information and in-depth analysis when requested including spend analysis, savings secured and potential savings – for forecast and budgets
    Develop and execute annual departmental cost optimization targets for the annual Budget process;
    Reporting weekly KPIs on the Logistics inbound, outbound activity

    People Development

     Ensuring that the Procurement & Logistics team receives the motivation, training and development, coaching and   guidance to enable them to keep abreast of latest developments and achieve their maximum contribution.

    Essential Knowledge

    Proven skills and experience in Supply Chain Management
    Extensive experience in Procurement, Warehouse, Logistics and supply chain management, managing 3rd party service providers is a must.
    Excellent knowledge of procurement systems or ERP and Microsoft Office is necessary

    Key Critical Competencies

    High level of integrity
    Proactive and self-driven
    Emphasis on personal growth and development
    Excellent communication and leadership skills
    A positive, “can do” attitude
    Customer focused
    Business strategy awareness
    Negotiation skills
    Strong analytical skills and problem-solving skills
    Teamwork skills and the ability to lead and motivate others

    Qualifications:

    Academic requirement – University Degree with MBA as an added advantage.
    Professional qualification (e.g. CIPS) is an added advantage
    Length of minimum Procurement & Logistics experience – 10 years’ experience
    Length of minimum management experience – 5 Years

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Relationship Manager – Marketing

    Relationship Manager – Marketing

    Description

    Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and   livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and now in DRC Congo, Equity Bank is now home to more than 10 million customers – the largest customer base in Africa. Equity Investment Bank Limited (EIBL), a subsidiary of Equity Bank Group, offers strategic insight, in-depth analysis, and creative solutions to support the growth and development of Small and Medium Enterprises (SMEs) and corporate clients through comprehensive advisory and financial services (corporate finance, asset management, wealth management and brokerage).

    Purpose of the Job

    To generate new business whilst maintaining existing client base to achieve set business targets.
    To ensure that high quality standards of customer experience is provided to attract, retain active and enthusiastic customers for increased sustainable business.
    To optimize resources mainly human capital and Bank assets to achieve a quality effective and efficient business operations while appreciating the business risks.
    Reporting to the Business Growth and Development Manager, the role holder will be responsible for the following

     Job Responsibilities

    The role holder will ensure that there is proper market sensitization of bank products
    Continuous research of new developments in the Baking Sector to improve and develop new products for the sector.
    Conducting thorough and regular Benchmarking against competition to establish the best product mix for the medical sector
    Deposit mobilization to balance both the asset and liability mix.
    Cross selling bank products to increase the wallet share for clients.
    Provide personalized relationship banking to complement other business functions within the business
    Prospect and establish new customers by managing a sales pipeline and developing and delivering proposals to customers by illustrating Equity Bank’s value proposition
    Sell consultatively, detailing products, determine customer needs and requirements, and make recommendations to both prospects and customers of the various solutions Equity Bank can offer their business
    Work in conjunction with the branch management providing proposals and implementing sales strategies to achieve sales growth.
    Build and sustain relationships with customers and ensure client satisfaction and loyalty to the bank.
    Leverage available resources to effectively implement company marketing plan, strategies, and sales processes.
    Represent and develop strong relationships with manufacturers, suppliers, distributors in the field.
    Enhance the visibility of the Equity Brand within the market.

    Qualifications

    Holder of a degree (business related preferably) from a recognized University will be desired) or its equivalent with 3 years’ experience in a managerial function.
    Over 10 years working experience at Equity Bank/ industry, with prior experience in both Branch operations and credit having served in the current role for more than 5 years.
    Last performance rating of 3 and above with no disciplinary case/ sanction in the last 3 years.
    Orientation towards the Asian Community will be an added advantage.

    Behavioral Competencies

    Is an inclusive leader with an extroverted interest in people
    Enjoys responsibility, authority and the social initiative required by a leadership position
    Applies pressure in a charismatic way to achieve an objective and to gain acceptance of their point of view
    Applies interpersonal skills, self-confidence, and charisma to influence and persuade.
    Is an excellent motivator, knows how to communicate and can persuade.
    Is very independent, has no difficulty accepting risks and has a strong sense of urgency.

    Leadership Style

    Display initiative and an enthusiastic, positive and persuasive style
    Take immediate control of situations and does what it takes to attain objectives and solve problems
    Makes decisions in a spontaneous and confident way, based on the available information
    Is a good team leader; with a confident and “in charge” attitude to lead the group to the completion of goals
    Encourages direct reports by delegating work, exerting effective controls progressively towards objectives
    Exercises a lot of pressure to get projects completed.

    Desired Knowledge

    Thorough understanding of the Banking industry and the policies and procedures of the Bank
    Good knowledge of the business environment, industry regulations and government regulations
    World class customer service skills
    Good working knowledge of MS office suite and Bank’s systems.

    Apply via :

    www.jobmata.com

  • Senior Service Desk Analyst

    Senior Service Desk Analyst

    Job Purpose: 

    The Senior Service Desk Analyst is responsible for leading the Service Desk shift in receiving, processing and resolution of ICT users’ incident reports and service requests and maintain 24×7 Operation.

     
    Qualifications
     
    Job Responsibilities/ Accountabilities:

    As the Shift Team Leader, they have to ensure the team carries out proper logging of service requests, and incidents via phone, web, mail, or any other authorized means.
    Continuous improvements of the performance of his/her shift.
    Build competencies and impact knowledge on relevant technical concepts.
    Authentication of requester and of approvals where applicable.
    Log in tickets.
    Categorization of Service Requests
    Prioritization of Incidents.
    Qualifies Incident as covered by SLA.
    Qualify that services are in the Service Catalogue
    Logging tickets in the ticketing system take ownership and follow up to closure.
    Assign tickets to the respective groups/ individuals.
    Ensure Provision of the incident report with ticket closure of P1 incidents
    Resolution of tickets assigned and closure within the working shifts
    Service Provision as per SLAs
    To provide first level support to users with IT support issues.
    Use available resources to resolve incidents (people, tools and processes).
    Incident ownership, follow-up and closure.
    Ensures that the Business Users agrees that the resolution provided addressed their needs prior to Incident closure.
    Escalation of incidents and requests that require expert input directly to the Senior Service Desk Analyst and the SME.
    Providing notifications input
    Daily/shift reports as per shift responsibility.
    Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility

    Essential Knowledge

    Proficiency in MS Office.
    Proficiency in computing principles.
    Prior experience working with Service and Incident Management applications such as Remedy, Smarts, Voyence, Spectrum, Siebel, Clarity, HP Service Management, Solarwinds or Clarify and other like OSS/BSS applications.
    Understanding of NMS, Ticketing and Databases Tools.
    Understanding of IT support tools.

    Key Critical Competencies

    Putting customers/business first; must have a passion for serving others.
    Good and clear oral & written communication skills.
    People skills.
    Must be a team player; work well in a busy team, quick to learn and able to deal with a wide range of issues.
    Good problem solving capabilities.
    Ability to work with minimum or no supervision.
    Forecasting, planning and thinking ahead.
    Understanding information in different formats such as pictorial, verbal and print representations.
    Performing through people.
    Operating under pressure and tight deadlines & schedules.
    Working in 24/7 shifts; must have a flexible attitude to working times or arrangements.
    Strong analytical skills and able to collate and interpret data from various sources.
    Able to manage relationships between several services providers contracted to provide services to ICT.
    Capable of multi-tasking, good time management and prioritization of workload.

    Requirements:

    University degree or equivalent with a minimum of 1 years’ Service Desk experience.
    Knowledge of Technical, IT, Service Desk systems and procedures
    Experience in the Banking hardware and software.

    Ability to solve different support problems including those that cannot be resolved using typical methods.

    ITSM (ITIL) Certificate / Trainings or equivalent training.

    Apply via :

    equitybank.taleo.net

  • Group Head of Reconciliation Head of Corporate Operations

    Group Head of Reconciliation Head of Corporate Operations

    Purpose

    The Group Head of Reconciliation will provide management, leadership and development to the Bank Reconciliation team and general oversight of reconciliation across the Group, ensuring accurate and timely completion of daily and monthly reconciliations of all bank General Ledgers. As part of the management team, the Group Head of Reconciliation will play an integral role in ensuring improvement of current processes, systems, controls, ensuring efficiency through processes surrounding Reconciliation and building centre of excellence.

    Key Responsibilities

    Establish controls to ensure reconciliation is performed in a timely manner implementing a process to reconcile General Ledgers daily.
    Establish detailed process documentation for performing reconciliation and maintain documents to ensure they are current and result in the best operational service and delivery.
    Lead a team responsible for the development and program management of a consolidated roadmap for all departments across Reconciliation Services in the Group.
    Be part of the Program management team for Equity Group Reconciliation Transformation Strategy.
    Build and maintain strong internal working relationships across all countries.
    Success will be measured on the reduction of platforms, breaks, audit points, cost, and unreconciled balances.
    Develop and maintain relationships with external and internal partners and clients.
    Monitor, track, and report on performance against service level goals and benchmarks.
    Provide subject matter expertise to business-driven initiatives, internal partners, leadership, or projects related to Reconciliation, as necessary.
    Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Group Reconciliation are appropriately implemented.
    Participate in enterprise-wide control and governance programs and assist the company to implement control and governance programs from enterprise perspective.
    Involve in projects relating to the enhancement of reconciliation capabilities / processes for all monthly intragroup reconciliations.
    Oversees the development of Operational Procedures for the centre of excellence.
    Builds a scalable operation that can ultimately support all jurisdictions and can absorb additional volume from any acquisition activity.
    Provide technical expertise in the use of Reconciliation system functionality to the teams and business lines

    Qualifications
     
    Job Holder specification
    Formal Education:

    At least an Undergraduate Degree from a recognized university. ACCA / CPA Certification will be an added advantage. 

    Experience:

    Financial Services, banking, regulatory and commercial experience Team management

    Technical Experience:

    5 – 7 years in Banking Operations, performing General Ledger reconciliation, data management and performance.

    Essential:

    Previous operational controls experience at a manager level
    Ability to produce, analyze and interpret reports that demonstrate compliance and successful risk mitigation

    Desired:

    Experience of digitizing services.
    Experience of Robotic Process Automation in General Ledger Reconciliation space.

    Functional/ Technical Skills
    Skill/ Experience

    Experience working at a manager level within an operational service environment within Financial Services.
    Proven track record in operational or assurance roles, ideally within the Financial Services industry.
    Experience of delivering operational Controls and Assurance functions with a good understanding of finance, assurance, and controls.
    Highly numerate and articulate with a strong commercial acumen – confident at presenting strategy and plans at team level.
    Strong negotiation and influencing skills to be deployed at all levels of the organization.
    Ability to work under pressure and to respond quickly to changing circumstances and tight timetables.
    Self-motivated, disciplined and organized.
    Experience in developing and managing teams.
    Proven ability to convey complex or financial information simply and clearly to a range of stakeholders.
    Knowledge of regulatory requirements and risks in the wider Financial Services arena.
    Strong Network of contacts and ability to bring external knowledge and thinking into the organization.
    Ability to learn from the non-Financial Services markets e.g. telecoms and Insurance and apply thinking to the products and services offered by Equity Group.

    Accountability
    Span of Control

    Manages professional employees and/or team leaders spanning across Equity Group.

    Accountability of Performance

    Has accountability for the performance and results of a team within the Group. Defines operating standards of own team.

    Tactical/Strategic responsibility

    Provides input into Group Digital Operations plans and policies to address resource and operational challenges. Addresses issues of business impact beyond own team.

    Budget & Resourcing accountability

    Exercises management authority on BAU decisions such as recruitment, talent management, performance reviews and improvement plans

    Problem Solving

    Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Group Director Operations

    Time Frame

    Focus is week to week, looking to ensure each area is performing to targets. Looking at performance trends as opposed to day to day changes

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  • Assistant Manager, Special Assets Special Assets Manager Portfolio Analyst, Group Special Assets Management Senior Special Assets Manager

    Assistant Manager, Special Assets Special Assets Manager Portfolio Analyst, Group Special Assets Management Senior Special Assets Manager

    Description

    Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

    Job Purpose

    The Assistant Special Assets Manager will play a key role in the success of the Group’s management of problem accounts with a specific focus on exposures above $ 500,000 (USD Five hundred thousand only).
    The Assistant Manager Special Assets ensures that the high-risk portfolio is well managed to mitigate against potential provisions and achieve write backs on where provisions have been booked in the Banks’ books.
    The Assistant Manager Special Assets shall be responsible for monitoring the department’s loan portfolio and ensuring customers’ compliance with the set loan conditions and covenants.
    Be a member of the Group Special Asset Management team with responsibility for supporting the Senior Special Asset Manager in the delivery of turnaround strategies to a portfolio of predominantly Mid Corporate customers experiencing financial stress and recovery action
    Reporting to the Senior Special Asset Manager, the jobholder is responsible for assimilation of all portfolio documentation in the recovery files.

    Job Responsibilities/ Accountabilities:

    Jobholder will primarily be responsible for issuance of demand letters & statutory notices to customers. Issuance of Valuation, Repossession & Auction instructions to proffessionals plus processing of recovery costs
    Jobholder will also be responsible for maintenance of client visit/meetings records, insurances, rates & rates records, plus soft copy records of all Letters of Offers, Demands, Security Documents and client information.
    Monitoring covenants and document material financial changes and covenant defaults.
    Monitoring account conduct and timely payment of facilities.
    Manage daily, weekly, and monthly reports.
    Completion of credit reference bureau checks.
    Checks and due diligence activities.
    Liaising with clients to collect financial and supporting documents.
    Liaising with the Senior Managers  to  ensure  timely submission  and  approval  of  memos,  interim  reviews,
    annual reviews, and Special Assets Board Papers.
    Interpreting and analysing interim and annual financial statements.
    Liaising with Senior Special Assets Managers to ensure accurate covenant testing and monitoring.
    Identifying, mitigating, and properly documenting risks and policy exceptions, recommending risk ratings and exposure strategies.
    Attending customer visits and meeting with third party vendors such as monitoring agents, consultants, and external lawyers.
    Documenting, sending, and archiving hard copy letter communications to the customer.
    Following up on receipt of signed offer letters and other required loan approval documents from the customer.
    Ensuring that all approval conditions are met in a timely manner.
    Liaising with internal customers/stakeholders to support timely delivery of the credit process.
    Support the Senior Special Manager with all the administration and operational work in the portfolio
    Complete special projects when assigned.
    Ensure that all required management information on the portfolio is accurate and submitted in a timely manner
    Monitor, collate and analyse financial information and identify/highlight any areas that require further investigation
    Ensure availability of facility contracts and charged securities are maintained through regular valuations, insurance cover, rates and rents as required for enforceability purposes.
    Maintain accurate diary system to ensure maintenance and control actions are undertaken in a timely manner.
    Meet the department’s learning e-learning and training goals.

     
    Qualifications
    Key Critical Competencies:

    Good credit risk skills
    Good relationship management skills
    Strong analytical and numerical skills
    Strong communication and report writing skills
    Good knowledge of Microsoft Excel and other spreadsheet/database applications
    Strong planning, coordination, and time management skills
    Proficiency in use of internal IT systems.
    A minimum of five years of relevant management special assets in the corporate segment is required.
    Knowledge and understanding of Cash flow lending required.
    Ability to manage deals simultaneously.
    Clear and concise communication skills.
    Excellent interpersonal skills
    Strong understanding of overall banking operations, systems, and processes.
    Strong negotiation skills.
    Willingness to travel.
    Experience of working under pressure and with very little supervision
    Great attention to detail.

    Academic Qualifications and Competencies:

    A university degree in a Business-related field.
    Previous experience in turning around accounts, recoveries and portfolio management experience.
    Any professional qualifications related to credit, business recovery and turning around accounts.

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  • PA Head of Legal

    PA Head of Legal

    Description

    Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below. 

    Key Accountabilities

    Coordination of meetings
    Taking minutes of certain meetings
    Responding to emails especially as the time in meetings is causing delay in email and phone responses.
    Diary management for teams in Head of Legal 
    Liaison with various stakeholders 

     
    Qualifications

    Business Administration degree preferred. 5+ years’ work experience as an Executive Assistant and/or Administrative Assistant role in a fast-paced environment with senior management.
    Excellent prioritization, organization, and time management skills.
    Excellent planning and logistical skills.
    Excellent interpersonal skills, exhibiting grace under pressure.
    Excellent communication skills; written and spoken.
    Proficient in MS Office applications (PowerPoint, Word, Excel, Office 365 and SharePoint).
    Detail-oriented with a demonstrated ability to produce high quality work consistently and effectively.

    Apply via :

    equitybank.taleo.net