Jobs Kenya

Website: Website http://italgloballtd.com

  • Customer Service Representative ( E- Commerce )  – Nairobi

    Customer Service Representative ( E- Commerce )  – Nairobi

    Job Purpose:
    We’re are seeking for a passionate and dedicated Customer Service Representative to join our team, contributing to the smooth running of our online gift shop on a day-to-day basis.
    You’ll be pivotal in delivering outstanding customer service, overseeing inventory, merchandising products, addressing sales queries, and, maintaining the overall organization and appearance of the store. In addition to these duties, you’ll handle various administrative responsibilities such as stock management, website updates, vendor coordination, and managing our social media platforms.
    Qualifications and Requirements

    Are you on the lookout for rewarding career opportunities in Kenya? 

    Look no further! Here’s a curated list of top job openings across various sectorsAt least a Diploma holder in Communication and Business Related Field.
    Previous experience in a retail or customer service role is preferred.
    Proficiency with inventory management systems and point-of-sale (POS) software
    Proficiency in using digital and social media platforms for business purposes.
    Basic photography skills and familiarity with image editing software are a plus.
    Ability to work flexible hours, including weekends and holidays, as required

    Competencies and Skills

    Exceptional Customer Experience skills
    Outstanding interpersonal skills
    Excellent communication skills
    Strong organizational and multitasking abilities.
    Keen Attention to details and a creative mindset

    Key Responsibilities and Duties

    Customer Service

    Responding to customer inquiries about sales, and providing recommendations on their products.
    Assisting customers in making their purchases.
    Package gifts and ensure they are presented attractively
    Any other Role as assigned.

    Inventory Management

     Receive, inspect, and organize incoming merchandise/products.
    Monitor and restock inventory as required
    Conduct routine inventory checks to ensure accurate records.
     Maintain a clean and organized stockroom.

    Merchandising

    Arrange shelves and displays to enhance visual appeal and effectively showcase products.
    Craft attractive gift sets and hampers
    Capture product images for marketing purposes and maintain a database of high-quality images.
    Keep the website up-to-date with new products, descriptions, and images.

    Vendor Management

    Foster positive relationship with suppliers and vendors.
    Place orders, oversee deliveries, and ensure timely stock replenishment.

    Online Presence Management

    Manage the shop’s social media accounts, create engaging content to attract and retain customers.
     Coordinate relevant promotional activities and campaigns.
    Respond to customer queries and feedback on social platforms promptly and professionally
    Monitor and evaluate social media performance metrics.

    Interested applicants should send their detailed CV and Cover Letter quoting, “Customer Service Representative– E-Commerce” as subject to reach us not later than 25th April 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com

  • Legal Administrative Assistant-Law Firm

    Legal Administrative Assistant-Law Firm

    The Legal Administrative Assistant will provide efficient and exceptional administration services for the firm, and will be responsible for the switchboard from the front desk as well as assisting in the duties expected.
    About the Client:
    A reputable medium size law firm in Kenya is seeking to recruit a dedicated and committed Legal Administrative Assistant who will be handling reception and secretarial duties.
    Duties & Responsibilities:

    Handle all reception duties as required.
    Respond to client enquiries.
    Carry out secretarial duties.
    Taking minutes.
    In charge of Petty Cash.
    Handle office administration queries and maintenance.
    Follow up on bills and payments.
    Filing, record keeping, and Retrieval of files.
    Making bookings, appointments and diarizing appropriately.
    Supervise and check general cleanliness of the entire offices.
    Typing all secretarial work for staff members.
    Following up on delegated assignments.
    Prepare tender documents for the law firm and follow through.
    To perform any other duties that maybe assigned by the management from time to time.

    Qualifications & Requirements

    Diploma in Legal Studies and or related field.
    Minimum 2-3 years’ experience as a legal administrator or paralegal.
    KNEC Secretarial Certification.
    Proficiency with MS Office & typing speed of at least 50 wpm with a high rate of accuracy.
    Familiarity with legal documents, legal terminology and government regulations.

    Competencies & Skills

    Team player
    High Integrity
    Confidentiality
    Professionalism
    Excellent customer service skills
    Ability to work under pressure
    Maintain a high profile in the day to day operations.
     Excellent organizational, great management and multi-tasking skills

    Interested applicants should send their detailed CV and Cover Letter quoting the job title (LEGAL ADMINISTRATIVE ASSISTANT-LAW FIRM) as subject to reach us not later than 17th April 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com

  • Legal Administrative Assistant-Law Firm

    Legal Administrative Assistant-Law Firm

    The Legal Administrative Assistant will provide efficient and exceptional administration services for the firm, and will be responsible for the switchboard from the front desk as well as assisting in the duties expected.

    About the Client:

    A reputable medium size law firm in Kenya is seeking to recruit a dedicated and committed Legal Administrative Assistant who will be handling reception and secretarial duties.

    Duties & Responsibilities:

    Handle all reception duties as required.
    Respond to client enquiries.
    Carry out secretarial duties.
    Taking minutes.
    In charge of Petty Cash.
    Handle office administration queries and maintenance.
    Follow up on bills and payments.
    Filing, record keeping, and Retrieval of files.
    Making bookings, appointments and diarizing appropriately.
    Supervise and check general cleanliness of the entire offices.
    Typing all secretarial work for staff members.
    Following up on delegated assignments.
    Prepare tender documents for the law firm and follow through.
    To perform any other duties that maybe assigned by the management from time to time.

    Qualifications & Requirements

    Diploma in Legal Studies and or related field.
    Minimum 2-3 years’ experience as a legal administrator or paralegal.
    KNEC Secretarial Certification.
    Proficiency with MS Office & typing speed of at least 50 wpm with a high rate of accuracy.
    Familiarity with legal documents, legal terminology and government regulations.

    Competencies & Skills

    Team player
    High Integrity
    Confidentiality
    Professionalism
    Excellent customer service skills
    Ability to work under pressure
    Maintain a high profile in the day to day operations.
     Excellent organizational, great management and multi-tasking skills

    Interested applicants should send their detailed CV and Cover Letter quoting the job title (LEGAL ADMINISTRATIVE ASSISTANT-LAW FIRM) as subject to reach us not later than 17th April 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com

  • Senior Commercial Manager – Automotive Industry Court Clerk – (Nairobi) Pupil – Law Firm (Nairobi) Commercial and Conveyancing Advocate – Nairobi Events Planner Assistant 2D Graphic Designer – Events (Thome – Nairobi) Customer Service & Billing Officer- Reliever (Hospital )

    Senior Commercial Manager – Automotive Industry Court Clerk – (Nairobi) Pupil – Law Firm (Nairobi) Commercial and Conveyancing Advocate – Nairobi Events Planner Assistant 2D Graphic Designer – Events (Thome – Nairobi) Customer Service & Billing Officer- Reliever (Hospital )

    About the Client:

    A leading company the Automotive Industry is seeking a Senior Commercial Manager to spearhead their retail sales targets. The role involves leveraging industry relationships, managing internal processes and fostering a good customer relationship to drive profitable business growth and ensure commercial success.

    The ideal candidate will be required to play a pivotal role in company’s ongoing achievements within the automotive Industry

    Duties & Responsibilities:

    Identify potential corporate and HNI customers and asses the commercial viability.
    Formulate and execute commercial strategy for the designated Regions
    Present, engage, and close deals with target customers.
    Analyze business value value drivers of the business and identifying profitable commercial opportunities to grow revenue and market shares in Kenya
    Collaborate closely with the Sales team to oversee key customer’s relationship (existing and new), thereby improving turnover and profitability.
    Lead the development and implementation each new product or service, to ensure seamless integration across all business functions
    Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
    Collating and analyzing business data pertaining to all commercial activities.
    Ensuring that all commercial activities meet or surpass budget, cost, volume, and efficiency targets (Key Performance Indicators (KPIs)) aligned with business goals
    Ensuring good relations and effective communications with all team members of and promptly addressing internal and external customers.
    Undertaking any other duties which may be assigned by the Line Manager, for which appropriate training and understanding of the task has been provided and understood.

    Qualifications & Requirements

    Bachelor’s degree in Business Administration or Equivalent.
    Relevant professional certifications will be an advantage
    Minimum 10 years work experience with at least 7 years in sales role
    Extensive Sales Experience in E-commerce, FMCG, and Automotive sector
    Prior experience within the Automotive Industry will be an Added advantage

    Competencies & Skills

    Strong oral and written communication skills
    Good presentation skills
    Strong interpersonal and management skills
    Strong problem-solving skill
    Strong business writing skills
    Proven strategic aptitude and ability
    Tenacious and results-driven with sound business judgment.
    Good Strategic thinking and analytical skills
    Proficient in conducting market research and analysis to identify opportunities and stay ahead of industry trends.
    Strong Sales & Negotiation knowledge
    Commercially astute and customer-focused
    Good IT skills e.g. Microsoft Office (Word, Excel, PowerPoint, and Outlook).
    Excellent project management skills.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

    Apply via :

    careers@italgloballtd.com

  • Sales Executive & Admin – Events ( Mombasa) Marketing Executive -Events( Lavington)

    Sales Executive & Admin – Events ( Mombasa) Marketing Executive -Events( Lavington)

    Our Client is looking for a competent and professional Sales Executive and Administration Officer to offer administrative support and handle various sales functions. The Role reports to the Director. The role generally involves handling of variety of tasks on a one to one basis with the MD in an organized and timely manner.

    About the Client:

    A leading and busy events planning and management company in Nairobi that has resources and equipment to bring events from mere ideas to reality seeks to hire a competent and aggressive individual. The firm is involved in every aspect of planning and execution letting their clients focus on their core business.

    Job Purpose:

    The purpose of this position is to offer administrative support as well as handle sales matters.

    Qualifications and Requirements

    Diploma from a recognized institution in Business Administration, Secretarial or Public Relations or any other related fields.
    Proficiency in Ms Office with working knowledge of digital marketing.
    At least 2 years relevant and proven work experience in a similar or hospitality industry.
    Proven Sales experience.
    Have knowledge of office management, systems and procedures

    Personal Traits, Qualities And Aptitudes.

    Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
    Accept responsibility for the direction, control and planning of an activity.
    Must be flexible and adaptable
    Have ability to be proactive and take initiative
    Have tact and diplomacy
    Ability to work independently
    Team player
    Reliable and great attention to details
    Honesty and integrity
    Ability to multi task and prioritizing skills daily workload
    Strong customer service skills and exceptional people skills
    Must be up to date with the latest gadgets and applications
    Outstanding oral and written communication skills
    Great negotiation skills.
    In-depth knowledge of the industry and its current events.
    The ability to handle pressure and meet deadlines.

    Key Responsibilities and Duties

    Acting as a point of contact between the management and internal/external clients
    Implementing and maintaining procedures/administrative systems liaising with staff, suppliers and clients
    Meet established sales targets, goals and quotas.
    Establish plans and strategies to expand the customer base in the assigned sales area.
    Execute sales support processes to expedite the conversion of sales.
    Collating and filing documents, expenses etc
    Typing quotations and making follow-ups
    Assist in preparations of proposals and tender documents and presentations
    Handle enquires and ensuring accurate information is given in a professional manner
    Run day to day errands to coordinate special events, including conferences, quarterly meetings and business luncheons
    Maintain organization and pay attention to detail throughout the day and to ensure all documents and important contracts are filed and marked appropriately.
    Prepare reports, presentations and briefs
    Assist in sourcing items from suppliers when needed
    Attending meetings with the MD when required
    Handle social media pages.
    Undertaking any other office administrative services duties that may be assigned.
    Any other duty assigned

    Key Performance Indicators & Reports

    High customer satisfaction levels especially based on social media responses etc, improved productivity and improved sales.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

    Apply via :

    careers@italgloballtd.com

  • Call Center Teamleader

    Call Center Teamleader

    About the Client:

    A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running of our services with the aim to assure call quality, drive sales, increase occupancy and revenue and assure an ultimate customer experience while also handling inbound and outbound calls from clients, respond to inquiries, handle complaints, troubleshoot problems and provide general information.

    Duties & Responsibilities:

    Lead and motivate a Customer Care & Contact Centre team to optimum performance levels to achieve agreed targets – occupancy and customer delight.
    Manage performance through regular, effective reviews, quality control, addressing performance issues according to the company’s policies and procedures.
    Build effective relationships with other teams and departments. Communicate all information clearly and in a timely manner.
    Act as a role model for the CC team whilst striving to achieve high standards of performance and customer delight.
    Oversee day-to-day operation.
    Ensure achievement of Call Center & Customer Care KPIs.
    Ensure the team is organized effectively to maximize productivity
    Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
    Daily report to the CS Manager on team performance against KPIs
    Submit daily, weekly and monthly agent performance report.
    Highlight concerns that impact team performance.
    Resolve escalated customer issues.
     Conduct pre-shift team meetings on a daily basis setting focus and priorities for the day to ensure productivity of the agents along their KPIs.
    Handling inbound and outbound calls, inquiries, complaints and providing general information.
    Keeps equipment operational by following established procedures, reporting malfunctions.
    Resolve problems by clarifying issues, exploring answers & alternative solutions, implementing solutions and escalating unresolved problems.
    Manage and resolve customer complaints by clarifying desired information, completing transactions and forwarding requests.
    Maintain call center database and update customer information in the system.
    Document all call information according to standard operating procedures and generate reports.
    Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities and add value to job accomplishments.
    Provide customers with product and service information.

    Qualifications & Requirements

    Diploma or Degree in Communication/ Public Relations, Marketing, Business or related field
    3 years’ experience in a busy call/ contact center operations or telesales will be an added advantage
    Proficiency in Ms Office and Proficiency in Excel
    At least 2 years spent as a contact center supervisor or team leader with responsibilities such as training, quality control and productivity measurement.
    Exposure in Contact Centre Technology, and CRM
    Proficiency in Data Analytics
    Generally, tech-savvy

    Competencies & Skills

    Excellent Leadership Skills and Decision-making skills
    Excellent communication, interpersonal skills, presentation, negotiation, interpersonal, PR and relationship building skills.
    Excellent organizational, time-management and multi-tasking skills
    Good problem analysis and solving skills.
    Team player with a customer-oriented approach
    Possess product and operations technical knowledge.
    Knowledge of call centre telephony and technology.
    Attention to Detail and Great listening skills.
    Flexible and Empathetic.
    Calm under pressure and Patient.

    Interested applicants should send their detailed CVs and cover letters quoting the job title (CALL CENTER TEAMLEADER-HOSPITAL) as subject to reach us not later than 31st March 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com

  • Sales Executive and Administration Officer – Events (Mombasa) Marketing Executive -Events Sales and Marketing Executive (2) – Hospitality (Kahawa West) Commercial and Conveyancing Advocate (2 Positions )- Nairobi 2D Graphic Designer Vacancy! -Events (Thome – Nairobi) Business Development Officer( 2 Positions) – Law Firm (Nairobi) Court Clerk- (Nairobi) Hotel Operations Supervisor -Kahawa West Pupil -Law Firm (Nairobi) Masseuse- Kileleshwa B2B Sales Representative (Manufacturing Detergents)

    Sales Executive and Administration Officer – Events (Mombasa) Marketing Executive -Events Sales and Marketing Executive (2) – Hospitality (Kahawa West) Commercial and Conveyancing Advocate (2 Positions )- Nairobi 2D Graphic Designer Vacancy! -Events (Thome – Nairobi) Business Development Officer( 2 Positions) – Law Firm (Nairobi) Court Clerk- (Nairobi) Hotel Operations Supervisor -Kahawa West Pupil -Law Firm (Nairobi) Masseuse- Kileleshwa B2B Sales Representative (Manufacturing Detergents)

    Our Client is looking for a competent and professional Sales Executive and Administration Officer to offer administrative support and handle various sales functions. The Role reports to the Director. The role generally involves handling of variety of tasks on a one to one basis with the MD in an organized and timely manner.

    About the Client:

    A leading and busy events planning and management company in Nairobi that has resources and equipment to bring events from mere ideas to reality seeks to hire a competent and aggressive individual. The firm is involved in every aspect of planning and execution letting their clients focus on their core business.

    Job Purpose:

    The purpose of this position is to offer administrative support as well as handle sales matters.

    Qualifications and Requirements

    Diploma from a recognized institution in Business Administration, Secretarial or Public Relations or any other related fields.
    Proficiency in Ms Office with working knowledge of digital marketing.
    At least 2 years relevant and proven work experience in a similar or hospitality industry.
    Proven Sales experience.
    Have knowledge of office management, systems and procedures

    Personal Traits, Qualities And Aptitudes.

    Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
    Accept responsibility for the direction, control and planning of an activity.
    Must be flexible and adaptable
    Have ability to be proactive and take initiative
    Have tact and diplomacy
    Ability to work independently
    Team player
    Reliable and great attention to details
    Honesty and integrity
    Ability to multi task and prioritizing skills daily workload
    Strong customer service skills and exceptional people skills
    Must be up to date with the latest gadgets and applications
    Outstanding oral and written communication skills
    Great negotiation skills.
    In-depth knowledge of the industry and its current events.
    The ability to handle pressure and meet deadlines.

    Key Responsibilities and Duties

    Acting as a point of contact between the management and internal/external clients
    Implementing and maintaining procedures/administrative systems liaising with staff, suppliers and clients
    Meet established sales targets, goals and quotas.
    Establish plans and strategies to expand the customer base in the assigned sales area.
    Execute sales support processes to expedite the conversion of sales.
    Collating and filing documents, expenses etc
    Typing quotations and making follow-ups
    Assist in preparations of proposals and tender documents and presentations
    Handle enquires and ensuring accurate information is given in a professional manner
    Run day to day errands to coordinate special events, including conferences, quarterly meetings and business luncheons
    Maintain organization and pay attention to detail throughout the day and to ensure all documents and important contracts are filed and marked appropriately.
    Prepare reports, presentations and briefs
    Assist in sourcing items from suppliers when needed
    Attending meetings with the MD when required
    Handle social media pages.
    Undertaking any other office administrative services duties that may be assigned.
    Any other duty assigned

    Key Performance Indicators & Reports

    High customer satisfaction levels especially based on social media responses etc, improved productivity and improved sales.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

    Apply via :

    careers@italgloballtd.com

  • Litigation Advocate – Nairobi Events Planner Assistant – Nairobi

    Litigation Advocate – Nairobi Events Planner Assistant – Nairobi

    The firm hereby invites applications from suitably qualified, experienced and self-motivated candidates for the position of Litigation Advocate. The ideal candidate must be a person of high integrity, hardworking and able to work with minimum supervision, possess good communication skills and self-motivated.

    About the Client:

    A leading law firm in Kenya, head quartered in Nairobi is seeking to hire one (1) Litigation Advocate to be based in Nairobi.

    NB: Compensative Salary shall be offered

    Duties & Responsibilities:

    Have a working knowledge in case analysis, development of case strategy, identifying the procedure rules for the various courts and other arbitral fora;
    Understand procedural aspects regarding pleadings, filing, applications and hearing;
    Drafting and reviewing of litigation documents 
    Giving legal opinions and advice on any areas of the law arising litigation
    Consultations with clients and counsel as well as reviewing new legislations.
    Attending court sessions and in addition, provide a high quality legal service to all clients.
    Conducting negotiations with a view to settling potentially litigious matters.
    To grow revenue through achieving fee targets and time targets.
    Offering advice on the law, legal procedures.
    Research on diverse range of assigned issues, documents and case history to ensure accuracy of advice and procedures.
    Keeping up-to-date with changes in the law.
    Receive requests for legal advice from current and potential clients and deciding on the most appropriate responses to make to these requests.
    Attract additional business from new and existing clients
    Drafting and reviewing of litigation documents including pleadings, notices, affidavits & correspondence
    Furnishing legal opinions and advice on any areas of the law arising in civil & commercial litigation
    Consultations with clients and counsel
    Reviewing new legislations
     Attending court at the High Court and Magistrate’s Court
    Conducting the administration of an attorney’s practice, including file management and electronic time-keeping
    Draw up contracts and other legal documents ensuring attention to detail
    To be able to demonstrate that they are technically very able across a sufficiently wide area, able to work without significant supervision and have developed a particular strength and reputation in their work area.
    To be able to show a track record of achieving their fee targets and time targets and that the targets are appropriate for their position and level of qualification.
    To provide a high quality legal service to all clients.
     Offering advice on the law, legal procedures and a wide range of associated issues
    Research on diverse range of assigned issues, documents and case history to ensure accuracy of advice and procedures
     Keeping up-to-date with changes in the law
     Receive requests for legal advice from current and potential clients and deciding on the most appropriate responses to make to these requests.
    To develop and maintain good client relationship skills, gaining clients’ confidence and that of other professionals

    Qualifications & Requirements

    Develop positive relationship with clients and meet clients’ expectations.
    Three (3) years Post admission experience in a busy law firm with sound knowledge of and experience in litigation with skills and expertise in prosecuting and defending civil, commercial, constitutional, judicial review, labour and land matters;
    An upper 2nd Bachelors of Laws (LLB) degree from a recognized university.
    Advocate of the High Court.
    A valid practicing certificate
    Must have hands on experience in interpretation & application of legal texts, statutes, rules & regulations

    Competencies & Skills

    Experience in a busy law firm dealing with litigation matters.
    Good Knowledge and experience in research skills and drafting of legal documents;
    High level of accuracy and attention to detail;
    Highly disciplined with ability to work with minimal supervision;
    Ability to develop positive relationship with clients & manage/meet client expectations;
    Able to demonstrate acumen in business development;
     Proactive, self-motivated and aggressive
    Excellent knowledge and practical understanding of the legal and judicial systems.
    High degree of responsibility, professional ethics and personal integrity at a personal and professional level.
    Ability to develop positive relationship with clients and manage/meet client expectations.
    Excellent analytical writing, oral presentation, organizational and computer skills.
    Good knowledge and experience in research skills and drafting of legal documents.
    Good communication and ultimate customer service skills.
    Proactive, aggressive and self-motivated.
    Team player with leadership skills.
    Excellent interpersonal skills.
    Ability to manage pressure and meet targets.
    Ability to demonstrate acumen in business development.
    Work independently with minimum or no supervision and ready to lead.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

    Apply via :

    careers@italgloballtd.com

  • Marketing Officer/Junior Management Consultant

    Marketing Officer/Junior Management Consultant

    Objective

    The key goal is revenue growth and building lasting client relationships in the region. Your primary focus will be on acquiring new business accounts and expanding our market presence in the HR Services sector.

    Duties & Responsibilities:

    Identify and pursue new business opportunities.
    Develop unique concepts to attract, retain and fill a session within timelines set.
    Develop appropriate Training Overviews, Quotations, and Work plans.
    Understand the end-to-end HR Services with a bias in Training Model.
    Conduct market research to understand client needs industry trends and competitor offerings.
    Develop and implement effective sales strategies to achieve revenue targets.
    Build and maintain a robust sales pipeline through lead generation and networking.
    Engage with prospective clients conduct product presentations and articulate the value proposition of our HR Services.
    Collaborate with internal teams to customize solutions based on client requirements.
    Nurture and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
    Act as a trusted advisor providing insights and recommendations on how our services can benefit the clients business.
    Meet and exceed sales targets consistently driving revenue growth while professionally building the sales cycle process.
    Prepare and present regular sales reports to management highlighting key performance indicators and areas for improvement.
    Work closely with the marketing team to develop effective promotional materials and campaigns.
    Responsible for contractual agreements, nominations of participants, follow up of payments and closure with clients.
    Develop, prepare and conduct presentations on various training courses on offer independently.
    Monitor and analyze sales metrics and KPIs to track progress and identify areas for improvement.
    Contribute in the implementation of business development strategies.
    Organize and attend networking activities or events to raise brand awareness.
    See all ventures through to completion and evaluate their success using various metrics.
    Prepare content for the publication of marketing material and oversee distribution.
    Conduct market research and analysis to identify opportunities for promotion and growth.
    Identify and create product wise customer data base, target list and masters.
    Identify new opportunities for the firm and develop proposals that respond to the clients’ specific needs.
     Sell other firm’s services to existing clients through cross selling and generate more business through upselling.
    Participate in forums and networks that will eventually bring the firm business or increase market visibility.

    Qualifications & Requirements

    Bachelor’s degree in Marketing, Business Administration or relevant field.
    5 Years’ Experience in HR Services Sales with a focus in Training and HR Services.
    Strong understanding of the Kenyan business environment.

    Competencies & Skills

    Excellent Presentation skills.
    Excellent marketing and networking skills
    Highly developed communication and presentation skills.
    Great problem solving and decision-making skills.
    Great analytical skills, creative and innovative.
    Results oriented mindset with a track record of meeting or exceeding sales targets.
    Ability to work independently and collaboratively in a dynamic team environment.
    Strategic Marketing Skills
    Ultimate customer-oriented approach

    Interested applicants should send their detailed CV and Cover Letter quoting the job title (Marketing Officer/Junior Management Consultant-HR) to reach us not later than 08th March 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted.

    Apply via :

    careers@italgloballtd.com

  • Marketing Executive-Events

    Marketing Executive-Events

    Our Client is looking for a well-organized, vibrant and self-driven Marketing Executive. The role reports to the Managing Director.

    About the Client:

    Our Client is a busy events management firm specializing with both corporate and social functions in Nairobi and across Kenya.

    Objective:

    To effectively expand into new client markets and maintain current client relationships. Oversee diverse client accounts to enhance awareness, visibility, and revenue generation, meeting sales and business goals through various communication, marketing, and public relations strategies, all aimed at fulfilling client requirements.

    Qualifications and Requirements

    Bachelor’s Degree in Business Administration or Marketing, Public Relations, Communication or any other industry-related field.
    Diploma in Sales and Marketing from a recognized university.
    At least 5 years’ relevant experience in related marketing role
    Proven working experience in the Events Industry
    Proficiency in MS Office Suite.
    Proficiency in social media marketing, and digital marketing at large.

    Competencies and Skills

    Effective verbal and written communication skills.
    Problem solving skills – Proactively picks up issues and correct them on time
    Strong interpersonal skills
    In-depth knowledge of the industry and its current events.
    Ability to work handle pressure and meet deadlines.
    Great interpersonal skills, enjoys meeting new people/outgoing
    Excellent time management and organization.
    Experience with creating a marketing campaign, marketing strategy, and marketing plan.
    Experience with online marketing, including social media, and content marketing.
    Excellent public relations skills
    Ability to quickly adapt to change.
    Familiarity with a variety of concepts, practices and procedures in events management
    Aggressive with strong selling skills
    Confident and presentable to hold meetings with clients
    Professional demeanor
    Good relationship networks.
    Proficiency with Customer Service and Marketing systems.
    Excellent communication skills and the ability to anticipate the needs of customers.
    Exceptional customer service skills.

    Key Responsibilities and Duties

    Develop a pricing strategy that maximizes profits and market share but considers customer satisfaction.
    Develop, present, and implement the annual marketing plans and revenue generation budgets in line with the company’s objectives
    Establish, develop and maintain positive business and customer relationships.
    Organize and participate in corporate events including marketing journeys to market the company’s services promote awareness and convert leads.
    Creating promotions with advertising managers.
    Developing and managing advertising campaigns.
    Building brand awareness and positioning.
    Evaluating and maintaining a marketing strategy.
    Directing, planning and coordinating marketing efforts.
    Communicating the marketing plan.
    Developing each marketing campaign from start to finish.
    Researching demand for the organization’s products and services.
    Evaluating competitors and Conducting Data Analysis
    Website management and management of the social media platforms including Facebook, Twitter, and Instagram and promptly respond to potential clients’ inquiries
    Champion clients at all levels internally.
    Build new business relationships using existing industry contacts.
    Create and execute revenue/visibility growth campaigns and events for the different accounts handled.
    Develop quotes and proposals for different communication initiatives.
    Achieve revenue targets and goals.
    Manage client relationships and provide clients with excellent service and support.
    Give feedback and suggestions for improvement and market research to the Director.
    Plan and oversee new communications and PR initiatives and overall corporate Communication.

    Interested applicants should send their detailed CV and Cover Letter quoting the job title (MARKETING EXECUTIVE – EVENTS) as subject to reach us not later than 23th February 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com