Website: Website http://familybank.co.ke/

Relationship Manager Transactional Banking

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.
Reporting to: Manager Transactional Banking.
Job Purpose:
To enhance business revenue by identifying specific opportunities for offering Cash Management solutions covering collections, e-payments and liquidity management products to customers in partnership with relationship management teams and banking services. Own assigned products, manage them and the delivery of end to end allocated product objective including reporting financial and non-financial performance, enhancement of the products capabilities, future product strategies and oversight of risk and governance, implementation of the balance sheet strategy. Also to grow new to bank revenue and improve product/market penetration over the assigned portfolio of clients. To strengthen relationships with clients by positioning extraordinary value added products to their businesses based on their Cash Management solutions needs around collections, e-payments and liquidity management.
Key Responsibilities:

Increase market penetration and share of wallet for identified clients to complete working capital maps for own portfolio of clients and ensure information is updated regularly and knowledge is applied in targeted sales activities
Partner with relationship teams in account planning for identified accounts and ensure account plans contain appropriate information on wallet opportunities and strategy for solutions
Identify opportunities for new/incremental business with bank clients and work with the relevant stakeholders to turn these opportunities into revenue for the bank
Reviewing Cash Management revenue lines movement and raising any income leakage noted with finance teams
Drive of digital channels to clients
Manage CASA liquidity management through Cash Management solutions offered
Understand the client’s ecosystem in terms of Transactional Banking, to create opportunities with their anchors-buyers-suppliers to benefit from the business chain.
Create and own a cash pipeline from initiation to revenue realization. Own client RFP piece in relation to Transactional Banking.
Monitor channel utilization on portfolio and liaise with implementation teams to drive utilization for the top and bottom clients in portfolio on a quarterly basis.
Ensure overall attainment of all your Cash Management sales target in portfolio measured by closed deals. Ensure fees are collected accurately.
Oversee prospect qualification, customer calls/negotiation, solution presentations and solution based proposals and implementation
Consistently promote the bank’s channels and product capabilities
Frequently review client’s satisfaction with solutions provided within the quarter as an after sales service check to strengthen relationship and contentment.
Own follow up with implementation team for all customers who need integration and/or training based solutions in the best interest of the customer and the bank.
Oversee team’s prospect qualification, customer calls/negotiation, solution presentations and solution based proposals and implementation to ensure quality onboards
Maintain a detailed and an up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
Oversee development of a proactive customer requirement approach and creativity to develop innovative communication in order to penetrate and increase market share
Drive new product development together with the relevant departments to completion. Sponsor launches of product enhancements, new products as required for cash. Work jointly with sales and marketing to develop collaterals for the market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets.
Establish a strategy that drives customer-centric view into Transaction banking with activities including but not limited to focus groups, customer surveys and voice of the customer
Develop jointly with the sales team a local product and sales strategy to meet objectives in line with the Transaction Banking strategy
Create awareness of deposit hierarchy and NFI movements
Identify and mitigate operational, regulatory and business conduct risks relating to cash
Ensure compliance to audit and control
Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures
Any other official duty that may be allocated by the line manager from time to time

Key Competencies and Attributes:

Presentation skills
Interpersonal and Communication skills
People Management skills
Entrepreneurial
Leadership skills
Team player and leadership figure
Demonstrate strong interpersonal, communication and presentation skills.
Independent worker who is able to work well with minimal supervision.
Outgoing with a positive and proactive approach
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Project management skills
Open to learn new things

Qualifications

A Bachelor’s degree in business administration, finance or any other business related degree
Master’s Degree in business is an added advantage.
At least 5 years’ experience in banking.
More than 3 years in Cash Management products covering e-payments, collections and liquidity management.
Proven knowledge in all Transaction Banking products
Sound Knowledge of e-payments, collection and liquidity management platforms.
Knowledge of Cash Management products covering e-payments, collections and liquidity management.
Basic knowledge of Transaction Banking products
Basic knowledge of bank’s ICT platforms
Basic knowledge on how to review balance sheets and P&L

October 26, 2024
Project Management Officer

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

REPORTING TO: HEAD OF ICT.
Job Purpose: The project management officer is responsible for developing and managing technology projects and their cost, time and scope. The holder of this role will be required to ensure that all projects are completed within the assigned budget and time and will deliver the required scope. He/she will be required to manage all project dynamics including stakeholder managements, vendor management, meetings coordination, project plan, communication plan, allocating tasks and setting of project milestones.
Key Responsibilities:

Lead the development and delivery of a broad, coordinated set of project plans and programs to meet the goals and strategic priorities of the Bank.
Lead all ICT project teams and project working committees and be accountable to the respective sponsors and accountable executives of the projects and senior management.
Cultivate contacts with vendor or developers to obtain information about future vendor developments in the functional area and influence those developments in ways favorable to the organization.
Facilitate the definition of service levels and customer requirement, interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
Represent clients’ needs as appropriate to senior management and work cross-functionally to solve problems and implement changes.
Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas.
Manage all ICT project deliverables within the cost budgets and project timelines.
Develop methods to monitor projects progress; and provide corrective supervision if necessary.
Liaise with business users to conduct comprehensive User Acceptance Tests (UATs) with all new deployments for compliance and ensure the business needs are met
Ensure effective management of AML/CFT risks at your level.
Continuously improve project management toolkits and methodologies used within ICT.
Any other official duty that may be allocated by management from time to time.

The Person:
The ideal candidate must possess the following:
Qualifications:

Bachelor’s degree in Computer Science, Information Technology, MIS, or related fields.
2 or more years of experience in the areas of project management.
Certification in the related field is advantageous, preferably PRINCE2, PMP or other related Project Management Certifications.
Strong & tested project management skills, including sponsor relations & risk management.
Demonstrated experience in delivering ICT projects
Excellent analytical & problem solving skills.
Strong persuasion and negotiation skills, including conflict resolution skills.
Excellent interpersonal skills, team management & communication skills.
Ability to handle pressure, conflicting priorities and manage constant changes.

Key Competencies and Attributes:
Interpersonal:

Business engagement skills, stakeholder management
Solution builder
Analytical skill
Has passion and drive to influence the development of people
Upholds high standard of Professionalism, integrity and respect for others

Management and leadership ability:

Able to coach, motivate and develop talent within the Bank.
Capacity to influence decisions at senior management levels
Communicates effectively
Engages and influences stakeholders’ for high performance in teams, hardworking and able to work without supervision

October 26, 2024
Forensic Auditor Internal Auditor

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.
Reporting to: Head of Audit
Job Purpose:
Responsible for leading and conducting investigations of fraud and financial abuse occurring within the Bank. Additionally, the person is responsible for preparing reports, security and investigations team, communicating findings to senior management, human resources, security and legal departments as well as recommending corrective action relating to internal control failures and system breaches in order to mitigate against fraud risk.
Key Responsibilities:

Carrying out investigations in order to prevent, detect, and investigate issues of fraud and financial abuse within the Bank.
Identify, and clearly define, forensic issues and root causes, recommend improved internal controls and business processes, and ensure that corrective action plans are developed.
Promote a zero tolerance control environment within the Bank where fraud or noncompliance is unacceptable and difficult to conceal.
The Forensic Audit Auditor, working with the security team, will lead internal/external resources in an effort to address allegations of fraud raised within the Bank.
Review forensic audit reports for content and apply proper editing to ensure a professional work product.
The Forensic Audit Auditor will conduct and lead internal investigations of alleged or suspected violations of criminal law and corporate policies, including theft, fraud, embezzlement, conflict of interest, collusion, kickbacks, and records falsification amongst other irregular transactions.
Conduct informational and admission seeking type interview.
Prepare clear, comprehensive and cohesive investigative reports and memoranda in a timely manner.
Prepare work papers to adequately document investigations performed with supporting evidence for all forensic findings.
During the investigative process, provide effective recommendations and solutions to the identified issues; ensure business agreement, and follow-through.
Interface with various levels of the Bank, including Senior Management.
Provide concise and meaningful updates on forensic audits to Internal Audit Leadership, Senior Management, Human Resources, Security and the Legal team.
Testify in hearings and criminal trials when necessary.
Assist in other Special projects as assigned.
Provide coaching audit team members aimed at facilitating the completion of investigations and developing team members’ investigation skills.
Carry out investigations into financial crimes and breaches in Anti – Money Laundering Laws and Regulations.
Conduct trainings within the Bank on fraud risk assessment, detection and preventionResponsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures in your area
Any other official duty that may be allocated by management from time to time.

Key Competencies and Attributes:

Possess a high energy level and strong work ethic with a commitment to continuous improvement in a dynamic and changing environment that strives to exceed expectations.
High level of integrity.
Ability to interact well with different people and able to work with staff within the Bank.
Possess excellent written and oral communications skills, including the ability to present forensic findings in an objective and unbiased manner.
Have strong, proficient analytical skills.
Possess excellent project management skills with the ability to handle multiple tasks under stressful conditions
Strong leadership and analytical skills, and ability to work independently and in a team environment.
Proficient in Excel, Word, PowerPoint and experience with data mining software such as ACL, SQL preferred.
Required to travel to various locations as necessary depending on exigencies of duty.

Qualifications:

Have a Bachelor’s Degree, preferably in Criminology, Forensic Accounting, Computer Science or the equivalent;
Professional Certification in Forensic Investigations such as CFE is a must.
Training in Police, Intelligence operations is an added advantage.
Other Professional certifications such as CPA, ACCA, CIA.
Thorough knowledge of Anti Money Laundering Laws.
At least 6 years’ total work experience of which at least 3 years relating to the investigation of extensive, complex, detailed and confidential investigations.

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October 26, 2024
Branch Manager Corporate Credit Analyst

Are you a go-getter, positive minded individual who fits the role profile captured above? There are several opportunities for ambitious, self-driven individuals to fill the above positions.
Reporting to: Regional Manager- Retail Banking
Job Purpose:
To lead the branch team and in particular drive and deliver excellent business performance through powerful leadership of the Branch ensuring optimum productivity, operation efficiency and outstanding customer service.
Key Responsibilities:
SALES AND BUSINESS DEVELOPMENT

Business growth and development as per KPIs on BSC
Assess local market conditions identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
Develop and implement branch strategy and sales plans to ensure achievement of branch targets
Communicate effectively with other branches and senior managers by sharing information on effective practices competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly and promote a world class customer service culture

CREDIT MANAGEMENT

Cooperate fully with the credit Department in extending and enforcing credit policy
Credit Risk monitoring and control of credit portfolio
Ensure credit management and credit operations at the branch is fully compliant to the Bank Credit Policy and procedures

OPERATIONS AND CONTROL

Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML/CFT risks at the branch level
Ensure total adherence to control and Risk Policies and procedures by all staff in the branch
Ensure all audit issues are addressed promptly
Operation Risk Management and control
Regularly evaluate the effectiveness of the branch operations to ensure that policies are being adhered to and that goals are being attained at all times
Ensure the safekeeping of Branch assets including structures, equipment, inventory and cash.
Review all branch reports and ensure action is taken for any exceptions identified
Financial analysis i.e. ratios and other measurement tools to manage branch revenue, operating costs and profitability.

TEAM MANAGEMENT

Monitor and evaluate the performance of all branch staff, prepare performance appraisals and recommend and/or initiate corrective action where necessary to improve performance and/or attaining established personal and organizational goals
In collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring and coaching.
Effective resource management and ensuring safety of staff at all times
Ensure achievement of the branch performance objectives.
Leading by example, ensure adherence to integrity and high ethical standards by all staff in the branch
Participate actively in community business and industry organizations to build a network of contracts that improve the presence and reputation of the branch and bank in the local area
Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals.
Any other official duties that may be assigned to you from time to time by management.

The Person:
The ideal candidate must possess the following:
Qualifications

Hold a Bachelors degree in Commerce/Business, Accounts or related field.
Professional banking qualifications or CPA (K) qualifications is a plus.
Have a minimum of six (6) years’ experience in banking 2 of which must be at branch management level in the banking sector with proven result track record.
AMC/CFT training/knowledge.

Competencies

Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and general laws related to Banking; high levels of professionalism and professional development.
Good Knowledge of CBK Prudential Guidelines
Management and leadership ability: Have excellent interpersonal and people management skills.
Computer skills: Adept in use of Ms Word, Excel, Access, power-point, Internet and email.

Personal Attributes

Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hard working and able to work without supervision.
Honest and with high integrity.

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October 26, 2024
Regional DFS Support Supervisor

Are you a go getter, positive minded individual who fits the role profile captured below? There are several opportunities for ambitious, self-driven individuals to fill the above position.
REPORTING TO: HEAD OF DIGITAL CHANNELS
Job Purpose: The role holder is responsible for supporting the DFS Business Strategy, DFS Key Performance Indicators and Digital Market Activators.
Key Responsibilities:

Drive agent/merchant recruitment in the specific region/cluster/branch as per the laid down standards and CBK Guidelines as well as tracking and performance.
Support DMAs to recruit agents/merchants in their respective branches, guide them on the uptake process and procedures, and follow up, assistance in terms of replenishing of materials, complaints resolve and general guidance and Ensure Nil dormancy.
Drive uptake of DFS products in the region as per agreed KPIS
Supervise and appraise agent activities in the Region i.e. provide regular updates on the agent network and ensure Excellent Customer Service Delivery in Agents and Merchant Business by ensuring that DMA’s offer world class customer centrism principles as guided by the banks policies.
Work with DMA’s team to provide continuous one on one agent training on operations and product knowledge and also training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT)

· Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.

Coordinate training seminars and forums for agents and Merchants networking as well as provide forums for sharing feedback.
Ensure observance of the Central Bank of Kenya Guidelines on Agent Banking by sensitizing Agents and Merchants on the CBK provisions and need to comply with the same.
Hold regular performance review with Digital Market Activators in the region to ensure that all DFS KPIS are met within the agreed timelines
Work with DFS Head office team to resolve operational issues affecting DFS Business and also ensure uptake of DFS innovations in the region.
Carry out periodic and regular visits to the Merchants/Agents to drive Family Bank POS usage and offer POS support to Merchants/Agents. Ensure training on usage of the POS machines and enlightenment on the revenue channels available i.e. bill payments including water, electricity and all others.
Work with Marketing team to ensure visibility of Merchants and Agents and ensure relevant branding and signage for Agents banking outlets in the Region
Actively support product development and sales initiatives, daily sales marketing activities by branch DMA’s through the identification of potential agents and coordinating joint marketing activities and cross-selling Alternative Banking Channels products. Ensuring full usage of our Pesa pap platform to realize maximum benefits and revenue generation.
Support Market activation especially on areas where we have low agency Banking footprint
Any other official duty that may be allocated by management from time to time.

The Person:
The ideal candidate must possess the following:
Qualifications:

A University degree.
An MBA is an added advantage.
A minimum of 2 years skilled experience in DFS or related Role
Experience in DFS (Digital Financial Services) service provision and innovations.
Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
Able to apply Financial knowledge and skills to achieve business goals
Able to identify and minimize potential and inherent risks in banking
Proficient in the use of Banking and office management systems
A member of a professional body

Key Competencies and Attributes:
Interpersonal:

Goal focused and able to spot business opportunities
Builds networks and maintains strong relationships
Able to manage and influence others to achieve results
Has passion and drive to achieve results under difficult circumstances
Pleasant and able to relate well in diverse social set ups and teams
Upholds high standard of Professionalism, integrity and respect for others
Able to identify, motivate and develop talent within the Bank
Communicates effectively and is able to explain complex Business issues
Drives high performance in teams.

October 26, 2024
Social Media Content Creator On Air Talent

Family Media is looking for a passionate and creative person to help us achieve our mandate in the position of a Social Media Content Creator.
Responsibilities

Develop content for social media.
Engage with our different audience.
Monitor progress using analytical tools.
Prepare daily and weekly reports for management.
Come up with different social media campaigns.
Respond to questions and comments on the social media platforms.
Take photos.

Qualifications

A good understanding of the main social media channels such as; Facebook, Twitter, Instagram
Previous marketing/social media experience.
Excellent customer care skills.
Strong communication skills.
Bachelor’s degree in Communication, Marketing, Public Relations or in a related field.

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October 26, 2024
Senior Manager SME Relationship Manager – Strategic Patnerships

Job description

EXCITING CAREER OPPORTUNITY
Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.
Reporting to: Head of Retail.
Job Purpose:
The purpose of the role is to build, grow and manage a high quality portfolio of profitable SME customers for the bank.
Key Responsibilities:

Acquisition and managing of SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues
Achieve budgeted growth in SME Banking within agreed and approved business risk parameters.
Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
Analyses and reviews quality of potentials and existing business to ensure maximum profitability.
Manages credit quality standards through effective management of risk according to the banks laid down standards and procedures
Maintain accurate and up-to-date records of all actual and attempted customer interactions.
Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with the required procedures
After considering of individual case merits, recommend credits for approval by relevant authorities.
Monitor existing portfolio performance to ensure PAR is within the acceptable bank’s standards.
Ensures that all new business are in line with KYC and CTF laws and regulations and customer information is regularly updated
Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in team members
Any other official duty that may be allocated by the line manager from time to time.

Key Competencies and Attributes

Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
Goal focused and able to spot business opportunities.
Goal focused and able to spot business opportunities
Builds networks and maintains strong relationships
Has passion and drive to achieve results under difficult circumstances
Pleasant and able to relate well in diverse social set ups and teams
Upholds high standard of Professionalism, integrity and respect for others
Drives high performance in teams.
Ability to develop productive working relationships and achieve results with deadlines.

Qualifications

Bachelor’s degree in Commerce/Business related field.
Master’s Degree or Professional qualification in Banking or related field is a plus.
Comprehensive understanding of the SME market, external environment, and sector business
Fundamentals.
Strong presentation skill set
Good analytical skills
Knowledge of Corporate Banking products
Highly effective communication and collaboration skills
High level of cooperation with others and is responsive to the bank’s and team’s needs
AMC/CFT training/knowledge.
Have a minimum of 7 years working in the Banking Industry; 2 of which must be in a senior management position.

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October 26, 2024
Relationship Managers Institutions

The role requires a go-getter, positive minded individual who fits the role profile captured below?
Reporting to: Head of Institutions
Job Purpose:
The purpose of the role is to build and manage rapport with Institutions such as Saccos, Microfinance institutions, Churches, Institutions of higher learning and Schools. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.
Key Responsibilities:
BUSINESS DEVELOPMENT

Stability of the liabilities side of the balance sheet of the bank through institutional deposit mobilization.
Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
New client onboarding through the development of a pipeline of prospective clients to ensure sustainable growth of the Portfolio.
Income generation from the existing clientele through recruitment into digital financial services.
Keeping abreast of developments in the market; being aware of the new developments within the Saccos, Microfinance institutions, Churches, Institutions of higher learning and Schools.
Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
Maintain a pipeline of prospective clients targeted for purposes of onboarding.
Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
Growth of quality loan book for the focus sectors.
PAR management for loans in the focus group.
Manage existing relationships to deepen the relationship for Business Banking solutions through customer requirements and continuous contact.
Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
Role Models the Brand and Corporate Values of the Bank both internally and externally.
Works as part of a team for the purpose of winning together.
Bachelor’s degree in Commerce/Business related field.
Have a minimum of seven (7) years relevant work experience 3 of which must have been in a RM role with proven result oriented track record
Strong presentation skill set.
Good analytical skills.
Knowledge of Institutional Banking products.
Highly effective communication and collaboration skills.
High level of cooperation with others and is responsive to the bank’s and team’s needs.
AMC/CFT training/knowledge.

The Person:
The ideal candidate must possess the following:
Qualifications
Key Competencies and Attributes

Builds networks and maintains strong relationships.
Good negotiation skills.
Good listening skills.
Pleasant and able to relate well in diverse social set ups and teams.
Upholds high standard of Professionalism, integrity and respect for others.

October 26, 2024
Marketing Manager

We are looking for a positive minded individual who fits the role profile captured below?
Reporting to: Chief Operations Officer.
Job Purpose:
The role ensures proper planning and implementation of marketing activities to drive business growth and create brand awareness. Responsible for planning, development and implementation of all of the Organization’s marketing strategies, corporate communications, and public relations activities, both external and internal.
Key Responsibilities:

Responsible for creating, implementing and measuring the success of a comprehensive marketing, communications and public relations programs.
Coordinate media interest in the Bank and ensure regular contact with target media and appropriate response to media requests.
Aligning marketing strategy with all key stakeholders to ensure value for the company.
Developing the overall Marketing and Brand Management Visibility Plans.
Generating the calendar of marketing activities aligning them to the Bank’s Business strategy.
Contributing to marketing perspective & information insights into to the strategic plans for retail & corporate business growth.
Product and services reviews to drive business competitiveness.
Work on strategies to penetrate new untapped market niches.
Liaison with the various business heads & commercial heads to develop new products, establishing commercial roll out plans for all new products, services, branches, channels and businesses.
Review with the Business heads consistent delivery of high quality products and services through product and service development.
Develop structure for harnessing ideas from the bank staff and customers with a view to creating a pipeline of new innovative products & services for the Bank.
Drive a strong Public relations and CSR strategy.
Execute the marketing activities based on targets and agreed budgets, market share growth, business growth KPI’s, product mix and timescales.
Oversee the development of Marketing Communications and publicity materials & collaterals across all mediums; social, outdoor & electronic media.
Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures in your area.
Manages the Bank’s external agents to optimize effectiveness & efficiency for activities such Advertising Activations; Research, PR; Publications collaterals of Communication materials, Media buying and placement.
Define marketing resource requirement and ensure proper allocation across the marketing mix elements and priorities.
Maintain and develop existing and new customers and reach out to the niche market.

Carry out market research, competitor and customer surveys, develop and maintain market/competitor intelligence through gathering and analysing market information
Develops the strategy for obtaining marketing intelligence.
Ability to creatively rollout digital marketing and promotions.
Formulate and implement policies and procedures that ensure compliance to the key principles of fairness, reliability, transparency, equity and responsiveness in line with the prudential guidelines on consumer protection.
Provide leadership, development and coaching to the department to ensure better performance and succession planning with the unit.

Key Competencies and Attributes:

Able to communicate and motivate, have good PR/interpersonal skills, have outstanding reporting skills, understand the principles of sales and marketing including market targeting, market mix and cost effectiveness.
High level of integrity.
Have excellent communication as well as interpersonal and public relations and interpersonal skills.
Possess Strong analytical, interpretative, report writing and presentation skills.
Sound IT proficiency and demonstrable exposure to a computerised working environment.
Ability to grow, support and develop talent within a team.

Qualifications:

Bachelor’s degree in Marketing/Public Relations or any relevant field.
Experience in customer service in the financial services industry is a plus.
Professional marketing/ Business Development qualifications.
Professional Banking/or Marketing qualifications is a plus.
Have a minimum of eight (8) years relevant work experience 3 of which must have been in a management role with proven result oriented track record.
Have strong sales and commercial orientation with marketing and/or research experience.

October 26, 2024
Internal Auditor

Job description

EXCITING CAREER OPPORTUNITY
Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.
REPORTING TO: HEAD OF AUDIT
Job Purpose: To execute internal audits as per the International Professional Standards Framework issued by the Institute of Internal Auditors with an objective of offering assurance to Management and the Board on the effectiveness of internal controls, risk management and governance.
Key Responsibilities:

Assist in the preparation of the Risk based Annual Audit Plan.
Undertake planning for specific engagements in line with the IIA Standards and Internal Audit Manual.
Executing risk based internal audits as per the audit plan, identifying control gaps and weaknesses and providing recommendations for improvement.
Assess the Bank’s risk management and governance processes and provide recommendations for improvement.
Review and examine the effectiveness of internal control systems and offer assurance on compliance with laws and regulations, and the bank’s policies and procedures.
Recommend Improvements to the process leading to efficiency/cost saving, and reduced revenue leakage.
Identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies and procedures.
Documenting audit work consistent with the provisions in the audit manual and IIA standards.
Preparing audit reports for discussion with the management of the area under audit.
Carry out special audits and investigations as assigned.
Any other official duty that may be allocated by management from time to time.

The Person:
The ideal candidate must possess the following:
Qualifications:

Bachelor’s degree in Accounting, Finance, Economics or Business related field from a recognized University.
Professional accounting qualifications such as CPA or ACCA,
Other relevant qualifications such as CISA and CIA are an added advantage.
Experience in an external audit firm will be an added advantage.
Sound knowledge of the Bank’s policies and procedures
Experience in use of computer audit software such as ACL, IDEA, Team mate will be an added advantage

Competencies:

Experience in use of analytical tools
High levels of integrity
High standards for quality and ability to organize, prioritize and manage tasks with minimal supervision.
Have a high sense of diplomacy and confidentiality.
Ability to probe for, analyze and synthesize information.
Innovative and creative.
Ability to take personal initiative and work with minimal supervision

October 26, 2024