Jobs Kenya

Website: Website http://familybank.co.ke/

  • Relationship Manager Institutions Project Management Officer Relationship Manager Public Sector

    Relationship Manager Institutions Project Management Officer Relationship Manager Public Sector

    Job Purpose:
    The purpose of the role is to build and manage rapport with Institutions such as Saccos, Microfinance institutions, Churches, Institutions of higher learning and Schools. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.
    Key Responsibilities:
    BUSINESS DEVELOPMENT

    Stability of the liabilities side of the balance sheet of the bank through institutional deposit mobilization.
    Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
    New client onboarding through the development of a pipeline of prospective clients to ensure sustainable growth of the Portfolio.
    Income generation from the existing clientele through recruitment into digital financial services.
    Keeping abreast of developments in the market; being aware of the new developments within the Saccos, Microfinance institutions, Churches, Institutions of higher learning and Schools.
    Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
    Maintain a pipeline of prospective clients targeted for purposes of onboarding.
    Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
    Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
    Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
    Growth of quality loan book for the focus sectors.
    PAR management for loans in the focus group.
    Manage existing relationships to deepen the relationship for Business Banking solutions through customer requirements and continuous contact.
    Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
    Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
    Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    Role Models the Brand and Corporate Values of the Bank both internally and externally.
    Works as part of a team for the purpose of winning together.

    The Person:
    The ideal candidate must possess the following:
    Qualifications

    Bachelor’s degree in Commerce/Business related field.
    Strong presentation skill set
    Good analytical skills.
    Knowledge of Institutional Banking products.
    Highly effective communication and collaboration skills.
    High level of cooperation with others and is responsive to the bank’s and team’s needs.
    AMC/CFT training/knowledge.

    Key Competencies and Attributes

    Builds networks and maintains strong relationships.
    Good negotiation skills.
    Good listening skills.
    Pleasant and able to relate well in diverse social set ups and teams.
    Upholds high standard of Professionalism, integrity and respect for others.

    go to method of application »

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 20th December 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. “We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Relationship Officers – Business Bankers Relationship Manager – Chinese Banking Head of MSME

    Relationship Officers – Business Bankers Relationship Manager – Chinese Banking Head of MSME

    Are you a go-getter, positive minded individual who fits the role profile captured below? There are several opportunities for ambitious, self-driven individuals.
    Reporting to: Branch Manager
    Job Purpose:
    To provide branch-based financial products & services, follow up on pipeline of leads and to grow branch customer base through pro-active sales activities
    Key Responsibilities

    Meet Business Banking sales targets both in number of accounts and volume and deposits through cross selling to existing customers and acquiring new customers.
    Generate new customers/ new company’s referrals from head office, existing customers, or personal connections
    Prepare target audience/lead lists and sales activities plans; implement and fill in accurately sales activities reports
    Conducts daily sales calls from prioritized lead lists with the objective of scheduling companies visits / customer’s meetings
    Conducts daily company visits/ customer meetings with the objective of acquiring new customers / selling bank products
    Receive, verify and certify against original; all account application documents and forms from customer
    Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements
    Follow up on accounts and products opening and process on system
    Communicate to customers on accounts declined
    Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty

    KEY PERFORMANCE INDICATORS:

    Goal focused and able to spot business opportunities
    Builds networks and maintains strong relationships
    Able to manage and influence others to achieve results
    Has passion and drive to achieve results under difficult circumstances
    Pleasant and able to relate well in diverse social set ups and teams
    Upholds high standard of Professionalism, integrity and respect for others

    QUALIFICATIONS

    Bachelor’s degree in Commerce/Business related field.
    Have a minimum of three years working in the Banking Industry; with relevant experience in product knowledge, analytics and risk management, those with experience in Personal Banking will have an added advantage
    Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
    Able to apply Financial knowledge and skills to achieve business goals
    Able to identify and minimize potential and inherent risks in banking
    Communicates effectively and is able to explain complex Business issues
    Proficient in the use of Banking and office management systems
    Should have served in the current role for 3 years and above

    go to method of application »

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 30th November 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.“We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Product Manager

    Product Manager

    There is an opportunity for ambitious, self-driven individual to fill the above position.
    Reporting to: Head of Marketing & Corporate Communications
    Job Purpose:
    To drive and deliver excellent business performance through continuous product development and innovation to satisfy evolving customer needs profitably.
    Key Responsibilities:

    Develop and deliver the strategy and roadmap for the entire Family Bank product portfolio.
    Identification of opportunities within existing and prospective customer base of Retail, Corporate and Institutional clients to package and offer Family Bank products.
    Continuous evaluation of existing products for relevance and viability. Manage the product lifecycle through monthly review of current products performance to identify requirements for enhancements, retirement or replacement.
    Actively participate in preparation for product launches and post-launch support
    Create and manage winning partnerships with key stakeholders like our internal departments, commercial partners to create and deliver end-to-end innovation value chains for our customers.
    Keep abreast and updated on relevant industry, technology and market trends and combine this with a needs analysis at prospective customers and market segments to identify winning propositions that deliver to the segment objectives of revenue, retention and innovation.
    Drive on-going revenue around products profitability for the assigned product portfolio through innovation and partnerships (new products, product enhancements, new/improved processes, roadmap delivery)
    Identify, develop, and evaluate go-to-market strategies, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
    Lead the go-to-market initiatives with the various departments in order to achieve product up-take in the market through attractive packaging, pricing and positioning Work with the rest of the marketing team and agencies to ensure that go-to-market objectives are met.
    Recommend market research studies and analyze their findings
    Ensure high levels of quality and customer experience in launched products through documented, simple, and well tested sales, provisioning and support processes.
    Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures in your area.
    Living the family Bank values of winning together, self-belief, transparency and humility in everything that we do.
    Any other duties that may be assigned to you from time to time by management

    Key Competencies and Attributes

    High level of professionalism and professional development.
    Management and leadership ability: Have excellent interpersonal and people management skills.
    Computer skills: Adept in use of Ms Word, Excel, Access, Power-Point, Internet and email.
    Personality: results oriented with excellent analytical, communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    Honesty and high level of integrity.

    Qualifications

    Bachelor’s degree in Business Administration, Marketing or related field.
    Minimum of Four (4) years relevant work experience in Product Development.
    Understanding of the requisite legal framework, in particular the Banking Act and Central Bank of Kenya (CBK) prudential guidelines and clearing procedures.
    Understanding of banking Operational Risk Management (ORM) framework.
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, product life cycle management, sales techniques, and sales control systems.
    Knowledge of marketing process
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 31st October 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.“We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Area Managers Chief Retail Banking Officer

    Area Managers Chief Retail Banking Officer

    Are you a go getter, positive minded individual who fits the role profile captured below? There are several opportunities for ambitious, self-driven individuals to fill the above positions.
    Reporting to: Chief Retail Banking Officer.
    Job Purpose:
    The purpose is to interpret retail strategy into implementable short term action plans, communicate it to the branch network in your Area and ensure translation into deliverable productivity as measured by the Balance Scorecard, includes delivery of PBT targets, loans and deposits growth, PAR management, C/I ratio management, customer acquisition for the Area.
    Key Responsibilities:

    Operational – Management of branch budgets and approvals, review of incident reports.
    Manage branch requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
    Effective resource management/planning that reflects current and future business requirements ensuring the correct balance of numbers, skills and experience by playing an active role in recruitment and exit of direct reports.
    Ability to delegate responsibilities and decisions to help empower people and teams.
    Creating a customer centric culture within the Branches to deliver an awesome experience to the customers.
    Manage and co-ordinate transaction income business within the Branches in the allocated Area.
    Provide a data base of target markets within the regions guided by the market demographics/sectors.
    Establish and manage key customer experience processes, including but not limited to customer contact, complaint management, referral management and customer retention within the allocated Area.
    Responsible for driving the overall productivity and performance of the branch network within the allocated Area.
    Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures.
    Role Models the Brand and Corporate Values of the Bank in the internal and external market environment.
    Develops, Coaches, motivates and manages the performance of individuals and teams within the Branches in the allocated Area.
    Any other official duty that may be allocated by management from time to time.

    Key Competencies and Attributes:

    Goal focused and able to spot business opportunities
    Builds networks and maintains strong relationships
    Team management, supervision or leadership within a customer facing environment, including performance management, people development, coaching or mentoring experience.
    Able to manage and influence others to achieve results
    Has passion and drive to achieve results under difficult circumstances
    Pleasant and able to relate well in diverse social set ups and teams
    Upholds high standard of Professionalism, integrity and respect for others
    Able to identify, motivate and develop talent within the Bank.
    Capacity to influence decisions at senior management levels
    Communicates effectively.
    Ability to develop productive working relationships and achieve results with deadlines.

    Qualifications

    Bachelor’s degree in Commerce/Business related field.
    Master’s Degree/MBA or Professional qualification in Banking or related field is a plus.
    A proven track record in managing banking Operations, Sales and Service in Retail Banking.
    Proficiency in leading and managing Sales and revenue growth in a retail business.
    Extensive knowledge and understanding of bank Credit risk management policies, procedures and best practices in lending
    Have a minimum of 6 years working in the Banking Industry; 2 of which must be in a senior management position.

    go to method of application »

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 31st October 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.“We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Data Scientist

    Data Scientist

    There is an opportunity for ambitious, self-driven individual to fill the above position.
    Reporting to: Chief Credit Officer with a dotted line to Chief Digital Officer.
    Job Purpose:
    Endeavour to achieve Bank Vision of becoming Premier Lender by embracing best industry practices, Design and development of Data analysis tools to facilitate automated loan approvals, limit enhancement, Data analysis for timely decisions and risk mitigation strategies.
    Key Responsibilities:

    Design and development of credit application scorecards.
    Development of scoring matrix.    
    Design and development of credit limit enhancements framework.
    Development of Risk based Pricing models.
    Digitization of the unsecured loan processing.
    Develop income and expenditure trend review tools.
    Develop a Credit Risk management and reporting. 
    Develop of credit risk strategies and optimization of portfolio profitability.
    Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
    Takes primary responsibility for managing and minimizing the inherent and potential Risks in all areas of Business (Legal, Credit, Market, Operational, Reputational, AML and People) by working closely with the Risk Management Function to develop and implement policies and procedures that provide assurance against risk in the overall Bank Business.
    Role Models the Brand and Corporate Values of the Bank in the internal and external market environment.
    Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in myself and team members.
    Any other official duties that may be allocated from time to time by management

    The Person:
    The ideal candidate must possess the following:
    Qualifications

    Hold a Bachelors of Science in Statistics degree or an equivalent.
    Professional banking qualifications or CPA (K) qualifications a plus.
    ICT skills especially in SQL data extraction skills
    Able to understand, review and implement credit policies and procedures.
    Understand the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.
    Understand credit risk issues and policies.

    Key Competencies and Attributes

    High levels of professionalism and professional development.
    Management and leadership ability: Have excellent interpersonal and people management skills.
    Computer skills: Adept in use of Ms Word, Excel, Access, power-point, SQL, Internet and email.
    Experience in Machine Learning algorithms such k-NN, Naive Bayes, SVM, Decision Forests, Neural networks, Decision trees, K-means clustering and others.
    Experience in A/B testing and other statistical techniques to rigorously test models before their deployment.

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 10th September 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.“We are an equal opportunity employer

    Apply via :

    recruitment@familybank.co.ke

  • Manager Credit Data Analyst-Scored Lending

    Manager Credit Data Analyst-Scored Lending

    Reporting to: Chief Credit Officer.
    Job Purpose:
    Endeavour to achieve Bank Vision of becoming Premier Lender by embracing best industry practices, Design and development of Data analysis tools to facilitate automated loan approvals, limit enhancement, Data analysis for timely decisions and risk mitigation strategies.
    Key Responsibilities:

    Design and development of credit application scorecards.   
    Design and development of credit limit enhancements framework.
    Development of Risk based Pricing models.
    Digitization of the unsecured loan processing.
    Develop income and expenditure trend review tools.
    Develop a Credit Risk management and reporting. 
    Develop of credit risk strategies and optimization of portfolio profitability.
    Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
    Takes primary responsibility for managing and minimising the inherent and potential Risks in all areas of Business (Legal, Credit, Market, Operational, Reputational, AML and People) by working closely with the Risk Management Function to develop and implement policies and procedures that provide assurance against risk in the overall Bank Business.
    Role Models the Brand and Corporate Values of the Bank in the internal and external market environment.
    Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in myself and team members.
    Any other official duties that may be allocated from time to time by management.

    The Person:
    The ideal candidate must possess the following:
    Qualifications

    Hold a Bachelors of Science in Statistics degree or an equivalent.
    Professional banking qualifications or CPA (K) qualifications a plus.
    ICT skills especially in SQL data extraction skills
    Able to understand, review and implement credit policies and procedures.
    Understand the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.
    Understand credit risk issues and policies.

    Key Competencies and Attributes

    High levels of professionalism and professional development.
    Management and leadership ability: Have excellent interpersonal and people management skills.
    Computer skills: Adept in use of Ms Word, Excel, Access, power-point, SQL, Internet and email.
    Experience in Machine Learning algorithms such k-NN, Naive Bayes, SVM, Decision Forests, Neural networks, Decision trees, K-means clustering and others.
    Experience in A/B testing and other statistical techniques to rigorously test models before their deployment.

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 24th July 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. “We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Head of Institutions

    Head of Institutions

    There is an opportunity for ambitious, self-driven individual to fill the above position.
    Reporting to: Chief Executive Officer.
    Job Purpose:
    To grow the Institutions business by providing effective leadership to the department’s staff and management of the department’s operations to optimize acquisition of new customers; selling Institutions Banking products; quality of relationship management and maintenance of portfolio existing customers; and increasing usage of the Bank’s products by cross-selling.
    Key Responsibilities:

    To develop market and monitor Liability and Cash Management products to expand the Bank’s deposit customer base, targeting mainly Institutions customers and focusing on funding cost reducing liability products.
    Ensure effective day-to-day contact and management of existing Liability and Cash Management customers in the Bank with a view to increasing the Bank’s share of business and reducing the funding cost base.
    Develop and undertake marketing for new Liability and Cash Management products, to the target customer groups/markets to enable the Bank expand its business base.
    Put in place an MIS system that will enable continuous tracking of the division’s performance.
    Monitoring of customer satisfaction and provision of management reports.
    As a member of the Bank’s Assets and Liabilities Committee, take a proactive role in influencing policies and the strategic direction of the bank.
    Initiate and lead projects for developing or improving products for Institutions Banking.
    Take a proactive lead role in the strategic direction of the Institutions banking business including development of strategic plans.
    In charge of partnerships with external investors focusing on the sector.
    Ensure value chain exploitation of the clients under the relationship.
    Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
    Establishing appropriate quality and productivity benchmarks for business development (customer acquisition and sales) and portfolio maintenance.
    Setting targets for members of the team using the quality and productivity benchmarks to ensure effective competitiveness in the market.
    Establishing and maintaining effective communication systems to ensure adequate level of exchange (or share) of information within the team, vertically along the hierarchies that affect the team and horizontally with other departments that the team needs to perform their tasks.
    Delegating, mentoring and coaching staff to optimize their motivation, development and productivity.
    Planning and coordinating training & development of staff to achieve and sustain effective level of competence for performing their task.
    Customer pricing within the bank’s pricing policies and/or guidelines.
    Any other official duties that may be allocated from time to time by management.

    The Person:
    The ideal candidate must possess the following:
    Qualifications

    Bachelor’s degree in Commerce/Business related field.
    Master’s Degree in a relevant field will be an added advantage.
    Have a minimum 8 years’ experience, 3 of which should be at senior management level.
    Clear understanding of Institutions banking business banking models.
    High level of cooperation with others and is responsive to the bank’s Skills in leadership and business development.

    Key Competencies and Attributes

    Results oriented with excellent communication, analytical skills, with outstanding reporting & Customer Service skills.
    A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    Possess ability to prioritize and organize a heavy workload while observing set deadlines.
    Demonstrate a high degree of sensitivity, accuracy, confidentiality and integrity when dealing with internal and external customers.
    Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals as well as sustain effective competitive positioning and optimal sales productivity.
    Upholds high standard of Professionalism, integrity and respect for others.

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 31st July 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@familybank.co.ke

  • Relationship Manager NGO’s and Church Organization

    Relationship Manager NGO’s and Church Organization

    The role requires a go-getter, positive minded individual who fits the role profile captured below?
    Reporting to: Head of Institutions
    Job Purpose:
    The purpose of the role is to build and sustain/ manage a rapport with non–governmental organizations (NGOs), Civil societies as well as other non–profit making groups. It is organized on community, the key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.
    Key Responsibilities:
    BUSINESS DEVELOPMENT

    Stability of the liabilities side of the balance sheet of the bank through institutional deposit mobilization with a focus on Non-Governmental Organizations (NGOs) and Churches and Church Organizations.
    Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
    New client onboarding through the development of a pipeline of prospective clients to ensure sustainable growth of the Portfolio.
    Income generation from the existing clientele through recruitment into digital financial services.  
    Keeping abreast of developments in the NGO environment both locally and internationally.
    Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
    Maintain a pipeline of prospective clients targeted for purposes of onboarding.
    Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
    Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
    Identifying and developing new business proposals efficiently and expeditiously to ensure   that potential new business opportunities are not lost to competitors.
    Manage existing relationships to deepen the relationship for Business Banking solutions.
    Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
    Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
    Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    Role Models the Brand and Corporate Values of the Bank both internally and externally.
    Works as part of a team for the purpose of winning together.

    The Person:
    The ideal candidate must possess the following:
    Qualifications

    Bachelor’s degree in Commerce/Business related field.
    Strong presentation skill set.
    Good analytical skills.
    Highly effective communication and collaboration skills.
    High level of cooperation with others and is responsive to the bank’s and team’s needs.
    AMC/CFT training/knowledge.

    Key Competencies and Attributes

    A clear understanding of the non–governmental organization (NGOs), non–profit, and the civil society environment.  
    Demonstrated networks within the focus group. (NGOs), Church and Church Organizations.
    Demonstrate the capability to build and maintains strong relationships.
    Good negotiation skills.
    Good listening skills.
    Pleasant and able to relate well in diverse social set ups and teams.
    Upholds high standard of Professionalism, integrity and respect for others.

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 15th May 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.“We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Senior Manager Digital Financial Services

    Senior Manager Digital Financial Services

    There is an opportunity for ambitious, self-driven individuals to fill the above position.
    REPORTING TO: CHIEF DIGITAL OFFICER.
    Job Purpose: The role holder is responsible for commercialization of the Digital Channels, DFS Project management, financial reporting, revenue assurance and forecasting to senior team members and other stakeholders.
    Key Responsibilities:

    Continuously Identify opportunities to harness technology to deliver increased traffic to the Digital Channels and reduce foot traffic to the banking halls
    Assess operational effectiveness requirements across all distribution channels, directing the identification of change requirements and the design and development of improved processes and procedures to support the desired customer and employee experience across channels, support operational stability and integrity and meet all audit requirements.
    Focus on sales and marketing drives to increase transactability and commercialize the channels.
    Data Driven sales – use of business analysis and MIS insights to inform business decisions.
    Engage impacted stakeholders and direct the development of decision-making protocols and design principles to ensure goals of multiple stakeholders are satisfied for processes which cross functional business units.
    Act as DFS member of PMO leadership team and support continuous improvement of execution processes.
    Creates innovative capabilities that bridge mobile, social, email and web in order to provide appropriate solutions and services that are driven by consumer insight
    Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles that impact digital channels.
    Leads design thinking and ensures success of product innovation and digital initiatives based on a customer-centric approach to design (from concept to actual working application for both staff and external customers).
    Manager vendor relationships and partner engagements to ensure smooth running of the channels.
    Contribute to the ongoing development and maintenance of the control framework, establishing standards and controls and maintaining product governance and policies to ensure regulatory requirements are met and to optimize and sustain the distribution channel operations and achieve business objectives.
    Accountable to develop tools and performance metrics to identify areas of non-compliance and work with internal partners to rectify the gaps in order to deliver a consistent customer and employee experience.
    Interacting with internal and external bodies such as Risk management, Internal Audit, Legal Services regulations and other industry bodies in order to maintain a sound compliance and risk free environment in the digital banking space.
    Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
    Manage of all compliance processes (Institutional requirements, statutory requirements, regulatory requirements) and reporting.
    Actively provides leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback to maximize the overall performance and well being of the Bank.
    Role Models the Brand and Corporate Values of the Bank in the internal and external market environment.
    Any other official duty that me be allocated by the line manager from time to time.

     Key Competencies and Attributes

    Business Acumen: Understands the fundamental value drivers within the organization and devises goals, objectives and performance measures to increase shareholder value combined with innovative ways to mitigate or manage business risk.
    Change Leadership: Takes a proactive approach to change management, where change is seen as an opportunity for growth and improvement rather than a finite project
    Influence: Creates and articulates a compelling vision of the positive repercussions that will occur and benefit others from a proposal that will have a longer-term impact on the institution/project, its policies and programs.
    Risk Management: Looks at broad trends, identifies scenarios beyond the norm where applicable and develops strategies to manage risk in the current situation and in the ongoing structural elements.
    Strategic Thinking: Generates and tests multiple concepts, hypotheses or possible explanations for a given situation as related to long-term performance.
    Technology Management: Subject-matter expert regarding core technology requirements and supporting technology processes, best practices in technology management.  

    The Person:
    The ideal candidate must possess the following:
    Skills and Qualifications:

    University degree in IT/Business related.
    An MBA is an added advantage.
    Have a minimum of 7 years in the Banking Industry; 3 of which must be in a management position.
    A minimum of 2 years skilled experience in DFS (Digital Financial Services) in a management position.
    Experience in DFS (Digital Financial Services) service provision and innovations.
    Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
    Able to apply Financial knowledge and skills to achieve business goals.
    Able to identify and minimize potential and inherent risks in banking.
    Proficient in the use of Banking and office management systems.
    A member of a professional body.

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 20th March 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. “We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Relationship Officer- Bancassurance

    Relationship Officer- Bancassurance

    There is an opportunity for ambitious, self-driven individuals to fill the above position.
    REPORTING TO: General Manager-Family Bank Insurance Agency. 
    Job Purpose: responsible for acquisition of insurance business within the assigned region/branch with the overall objective of growing the overall bank`s profitability through Non funded income generated from Insurance sales commission income
    Key Responsibilities:

    Drive growth in Bancassurance business across and outside Family bank distribution Channels-through new business acquisition.
    Execution of day to day Insurance operations at branch level which entails new business development and cross-selling of insurance products, claims administration and documentation.
    Follow-up on customer insurance policy renewals to ensure desired business retention rations are achieved through timely contact and engagements with respective renewal customer.
    Develop good working relationships with various bank departments, working closely with branches business teams, relationship managers & Credit officers to generate insurance business and leads through their customers.
    Ensure customer inquiries are resolved promptly as per laid down policies and procedures.
    Champion Insurance products and all relevant business processes training at the branch level to sensitize branch staff on Bancassurance business.
    Ensure compliance with all regulatory and internal procedures in relation to Bancassurance business.’
    Ensure all collaterals and assets that have the Bank`s interest is properly and comprehensively insured and the bank’s interest properly noted.
    Ensuring that debt level is managed proactively and maintained minimally, and in line with laid down Credit policies and underwriting guidelines
    Any other official duty that may be allocated by the line manager from time to time.

    The Person:
    The ideal candidate must possess the following:
    Qualifications:

    A holder of university degree from a recognized university in Insurance, Business, Finance or other related field.
    Professional qualification in any Insurance related field will also be an added advantage.
    Certificate of Proficiency(COP).
    At least two years active working experience in direct sales in a Bancassurance environment or Insurance industry.
     Exposure to Bancassurance processes and procedures will be an added advantage.
    Honest and with high integrity.

    Key Competencies and Attributes:

    Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business
    Full understanding of all products, sound knowledge of the bank processes and procedures
    Excellent knowledge of Insurance products, underwriting processes and emerging market/industry trends
    Proven ability to develop and maintain effective work relationships with internal and external partners.
    Team working skills with ability to deliver and exceed targets
    Excellent business development and Client Relationship Management skills.
    Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and operating manual, with sound knowledge of bank products.
    Practical understanding of the relevant regulatory environment

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 20th March 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. “We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke