Website: Website http://familybank.co.ke/
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Head of Sales
Job Purpose: Overseeing the Sales & marketing activities related to PesaPap Digital Limited software products and solutions. Key Responsibilities: Develop and execute sales & marketing strategies that promote PesaPap Digital Limited’s products and services. Lead a team of sales professionals responsible for market research, product positioning, and branding. Collaborate with PesaPap Digital Limited’s teams to…
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Head of Sales
Job Purpose: Overseeing the Sales & marketing activities related to PesaPap Digital Limited software products and solutions. Key Responsibilities: Develop and execute sales & marketing strategies that promote PesaPap Digital Limited’s products and services. Lead a team of sales professionals responsible for market research, product positioning, and branding. Collaborate with PesaPap Digital Limited’s teams to…
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Contact Center Agent
Job Purpose: Responsible for handling customer requests, inquiries, escalating and following up as necessary, to ensure that highest standards of quality customer service are always achieved. Key Responsibilities: Work towards the transformation of the Contact Centre into a fully-fledged one-stop point of contact for handling all modes of customer issues and inquiries with escalation and…
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Digital Channels Officer
Job Purpose: Digital Channels Officer will be responsible for Championing uptake of DFS products while ensuring exceptional relationship management for retention. Responsibilities: Recruitment of New customers by opening Accounts Virtually, On-board Credit Card customers, On-board Prepaid card customers, recruit New customers for Virtual Loans and New Family Pay customers. Driving Agent/Merchant/ MPESA Agents recruitment in…
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Custodial Officer
Job Purpose: To ensure the highest standards of service delivery, operational excellence, and risk management in custodial services, while driving revenue growth and maintaining full regulatory compliance. Key Responsibilities Drive revenue growth by ensuring by ensuring 100% revenue collection for all Treasury and Custodial products. Accurately track and manage custodial income, ensuring proper records are…
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Operational Risk Officer
Job Purpose: The holder will assist in providing an independent review of operational and reputation risk management by monitoring and analysing operation activities in the bank to ensure the exposure to operational and reputation risk is within acceptable levels. Key Responsibilities: Identification, measurement and reporting of operational, regulatory, compliance and other related risks in line…
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Relationship Manager-Saccos
Job Purpose: The purpose of the role is to build and sustain a rapport with SACCOS – Saving and Credit Cooperative Societies. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products. Key Responsibilities: Ensures that all new businesses are in line with AML/KYC and CTF laws and…
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System Intergration Officer Relationship Officer-Bancassurance
Key Responsibilities Technology deliverable Design and Develop, and continuously improve, of the Bank’s Integration Platforms (ESB and SOA) Design, Build & maintain infrastructure to support a continuous integration & continuous deployment software development process, including all phases of development, quality assurance and software deployment. Design, build, and execute automated testing plans for all API gateway,…
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Database Administrator
The ideal candidate will be responsible for creating, installing and managing our databases. You will ensure optimal database performance by analyzing database issues and monitoring database performance. Responsibilities Manage database changes and re-designs Analyze database issues and troubleshoot or configure the database accordingly Drive automation of code Perform capacity planning required to create and maintain…