Jobs Kenya

Website: Website http://cbagroup.com/

  • Facilities Officer Project Support Officer Manager, Business Intelligence Application Developer (Android & Web)

    Facilities Officer Project Support Officer Manager, Business Intelligence Application Developer (Android & Web)

    JOB PURPOSE STATEMENT
    To manage the maintenance and upkeep of banks’ premises across it network by ensuring SLAs, budget and quality standards are met in accordance to the banks procedures and policies.
    KEY RESPONSIBILITIES

    Oversees and coordinates all CBA property and building maintenance, ensuring that maintenance requirements and requests are completed in a timely manner and manage the payments process 40%
    Working with stakeholders to assist with any maintenance matters and space planning requirements. 10%
    Preparation of scope of major repair works (BOQs, tendering, evaluation and making recommendations) 15%
    Management of Maintenance & Repair costs and provision of Reports–15%
    Consistency in adherence to and application of established policies, processes and tools to achieve optimal efficiency, compliance and cost containment for all Building & Equipment maintenance activities. 10%
    Support regional best practice initiative that leads to standardized approach to maintenance services. 10%

    COMPETENCE REQUIREMENTS

    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Supervisory experience
    Technical skills to effectively perform building maintenance activities/tasks in a manner that consistently produce high quality of service.
    Knowledge and effective application of all relevant building equipment, operations, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance;
    Knowledge of relevant service providers and statutory guidelines relating to premises
    Planning and organizational skills
    Negotiation skills
    Problem analysis
    Decision-making
    Judgment
    Customer service orientation
    Adaptability
    Team work

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    Bachelor’s degree preferably in Land Economics/Real Estate/Quantity Surveying/Construction/project Management/ or related fields.
    Minimum three years’ work experience in property and facilities management.
    Project management certification and experience will be an added advantage.
    Experience in developing and interpreting bill of quantities/ bill of materials.
    Sound knowledge of health, safety and environmental regulations.
    Hands on experience in constructionmaintenance and all facets of building operations

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  • Database Administrator

    Database Administrator

    Requirements

    To ensure projects, incidents, problems and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s. (30%)
    Effectiveness of integration of database and storage strategy / blueprint with the bank’s business direction (10%)
    Effectiveness of the databases and storage security (policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruptionand/or unauthorized access (20%)

    Qualifications 

    Organization development to effectively plan ICT Databases, Storage, Backup and Recovery infrastructure and support for optimal performance.
    Knowledge and experience in modern practices for ICT Databases, Storage, Backup and
    Recovery architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes
    Interpersonal skills to effectively communicate with and manage customer expectations(internal and external), and other stakeholders who impact performance.
    Technical skills to effectively perform or guide performance of Databases, Storage, Backup and Recovery systems design and operations activities/tasks in a manner that consistently produce high quality of service.
    Knowledge and effective application of all relevant banking policies, processes, proceduresand guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    A Bachelor’s degree in Computer Science, Information Technology or related field.
    Professional qualifications in IT e.g. ITIL, OCA, OCP, OCM, Other relevant professional qualifications in IT field would be added advantage.
    Project Management certification and experience is preferred e.g. PRINCE2, PMP
    Five years’ experience in databases and storage support in medium to large organizations.
    Working experience in a bank or other financial services organization would be added advantage.
    Management of Third party support providers

  • Team Leader, Service Operations Center Head Financial Risk Management Database Administration

    Team Leader, Service Operations Center Head Financial Risk Management Database Administration

    The Team Leader, Service Operations Center role is responsible for CBA groups centralized IT Service Monitoring; The primary objective of the role is to monitor the quality of all the IT services and taking the necessary actions in the case of service disruptions or degradation in order to decrease the MTTR (Mean Time to Recovery).
    The role establishes develops policies for implementation based on the ITIL framework, designed to ensure consistently high service performance, ensure the effective and efficient management of all aspects of IT service monitoring and major incidents management to develop quality improvement processes and ultimately improve outcomes for clients
    Job Responsibilities

    Governance:To develop, implement and continuously improve IT Service Monitoring based on ITIL as the selected service governance framework. Ensure the development and implementation of appropriate strategies to monitor all services, system performance and reporting that meet business objectives. (20%)
    24/7 Service Monitoring: To provide management oversight for the group IT Service Operations Center (SOC) and to ensure CBA Group services are monitored 24/7 across all domains. (35%)
    Major Incident Management: To take end to end ownership of major incidents and ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews.(35%)
    Team Management: Provide great leadership for the IT Service Operations organization through resourcing, knowledge transfer, coaching and succession planning in-order to facilitate a conducive work environment and employee satisfaction. (10%)

    Requirements

    A Bachelor’s  degree in Computer Science, Information Technology or related field.
    ITIL Foundation a must.
    ITIL service practitioner would be an added advantage.
    3 years’ relevant experience with 2years’ in a service management/monitoring role.
    Adequate understanding of the various banking business systems and computer operations processes.
    Demonstrable experience working in a professional IT environment.
    Sound knowledge of Information technology and related support architectures

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  • Channel Development Manager Head, Group Financial Planning & Reporting

    Channel Development Manager Head, Group Financial Planning & Reporting

    Job Description
    DEPARTMENT: CASH MANAGEMENT
    REPORTS TO: SENIOR MANAGER, e-CHANNELS & e-COMMERCE
    JOB PURPOSE STATEMENT
    The purpose of the role is to provide business support in the implementation and management of electronic channels’ enhancements.
    This includes end to end management of new and enhancements of electronic channels i.e. successfully take the project from concept to commercialization.
    KEY RESPONSIBILITIES 

    Channel Enrichment Initiatives: Conceptualize new ideas, research the new ideas, and evaluate them objectively from a market and financial standpoint (18%)
    Market and client research (18%)
    New channel development and implementation 18%)
    Tracking Channel KPIs to increase the utilization of the channels to current and prospective customers of CBA in order to generate maximum income (18%)
    Promote product awareness via appropriate internal training and marketing collateral (18%)
    Regional channel review and implementation (10%) COMPETENCE REQUIREMENTS
    Technical skills to effectively perform implementation and management of E-Channels activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    Strong oral, written communication, planning and organizing skills to effectively plan own time and manage assigned projects.
    Sales and Marketing skills to effectively determine product strategies and pricing to expand market share.
    Business Development skills to effectively segment the target market, gather market intelligence and identify opportunities for the bank to sell its products.
    Commercial Awareness to Understand and apply commercial and financial principles to business thinking.
    Good understanding and application of analytical skills e.g. advanced excel, Ms Access.
    Excellent knowledge of operational and systems user requirements for financial products.
    Sound understanding of marketing principles, ideally backed with suitable experience.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University graduate – Upper 2nd Class Honors or 3.0 GPA
    At least 5 years’ experience in business management/product management/system analyst role in the financial sector 
    Excellent knowledge of operational and systems user requirements for financial products
    Excellent understanding of the principles and techniques of project management and the ability to apply them
    Excellent interpersonal skills
    Self-motivated, assertive and proactive
    A professional qualification in an IT related field is an added advantage 
    Regional experience – added advantage

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  • Service Desk Officer Business Development Manager

    Service Desk Officer Business Development Manager

    Responsibilities for the Service Desk Officer Job
    To coordinate the activities of the service desk and execute administrative duties within the IT department. The Service Desk Officer will ensure that:
    All incidents are logged in the incident management system, are escalated appropriately and feedback is provided to users continuously from analysis to when the issue is eventually resolved.
    All changes are logged in the change management system and tracked efficiently until they are implemented in production.
    All administration tasks including but not limited to systems monitoring, housekeeping activities, maintenance of the fixed assets register, software licenses, version control and libraries maintained are carried out effectively.
    Provide appropriate input for daily production meeting to ensure that all incidents, problems and changes are correctly assigned
    Systems monitoring to ensure that we have minimal service disruptions and ultimately meet the required uptime. (40%)
    General IT support activities on noncore applications software and hardware. (20%)
    Incident management in accordance to the laid down procedures and SLAs. (20%)
    Problem and Change management in accordance to the laid down procedures and SLAs. (10%)
    Compliance with policies and procedures attaining satisfactory audit ratings. (10%)
    Qualifications for the Service Desk Officer Job
    Able to communicate effectively; both verbally and in writing
    Capable of working independently and is a good team member
    Proactive and a selfstarter who requires minimal supervision
    Strong analytical skills coupled with the ability to think logically
    Effective organizer and ability to execute complex simultaneous tasks
    High propensity for executing change
    Interpersonal skills to effectively communicate with and manage customer expectations(internal and external), and other stakeholders who impact performance
    Knowledge and effective application of all relevant banking policies, processes, proceduresand guidelines to consistently achieve required compliance standards or benchmarks
    Selfempowerment to enable development of open communication, teamwork and trust thatare needed to support true performance and customerservice oriented culture
    Selfmotivated, assertive and proactive
    Degree in Computer Science or Information Technology or any other technology related field
    Upper second or equivalent
    Proficiency in office automation and banking technologies.
    2 years’ work experience in general IT systems support and administration.
    Good understanding of the principles and techniques of IT service managements as outlinedin ITIL
    Strong troubleshooting/problem assessment skills
    Excellent communication skills; both written and verbal
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  • Product Support and Risk Monitoring Officer Validation Assistant Manager Talent Manager Employee Relations Manager

    Product Support and Risk Monitoring Officer Validation Assistant Manager Talent Manager Employee Relations Manager

    JOB PURPOSE STATEMENT
    Manage the review, update and maintenance of static data in the front end treasury system (Calypso) and acts as the Compliance risk champion within the Financial Markets Operations(FMO) and own the RCSA processes within the sub-units
    KEY RESPONSIBILITIES & PERCENTAGE TIME SPENT
    Ensure correct mapping for fixed income security set up and new products in the treasury front
    end system (30%)
    Daily analysis of reports for financial markets operation from BI and other channels to ensure
    operational risks are mitigated. (30%)
    Tracking and monitoring action plans emerging from completion of RCSA (20%)
    Managing process for evaluating Operational risks within FMO & escalate to senior level(20%)
    COMPETENCE REQUIREMENTS
    Leadership to nurture and sustain employee satisfaction; and to manage changes.
    Performance Management to optimize employee productivity.
    Knowledge and experience in modern Treasury validation practices in medium to large banks to provide guidance on quality improvements and tactical changes.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Technical skills to effectively perform and/or guide performance of Treasury validation activities/tasks in a manner that consistentlyproduce high quality of service.
    Knowledge of relevant products and services.
    Knowledge and effective application of all relevant banking policies, processes, procedures and
    guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
    University degree.
    Five years’ experience in banking operations with specific experience in treasury operations.
    Two years’ experience in supervisory role.
    AKIB(K) and/or other relevant professional qualifications in Treasury operations and risk would be an added advantage.
    Practical experience in use of relevant MS Office applications.
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  • Talent Manager FX & Money Markets Dealer Employee Relations Manager

    Talent Manager FX & Money Markets Dealer Employee Relations Manager

    Job PurposeTo manage and effectively oversee talent development of CBA to ensure highly skilled employees at all levels. This covers functions of recruitment, human resources development, performance management and organization development support of the Bank.
    Key Responsibilities & Percentage Time Spent Effectiveness of the hiring systems (policies, processes and tools) in attracting and selecting people with competitive attributes and skills (20%)
    Realization of performance (result-oriented) culture evidently driven by suitable performance management, recognition & reward systems (policies, processes and tools) and leadership development as well as strong Organisation Design support (20%)
    Appropriate development of core competencies supported by training & development strategies and systems that are effective in mitigating impact of high staff turnover driven by labour market environment (20%)
    Effectiveness of talent development structure and systems (policies, process, procedures and tools) in achieving compliance requirements, optimal efficiency, resource utilization and cost containment (20%)
    Quality of leadership experienced in Talent Development section and how effectively that translates into conducive work environment and employee satisfaction (20%)
    Competence Requirements
    Leadership to initiate and manage talent development programmes that support the entire bank; and to nurture and sustain employee satisfaction within Talent Development team.
    Knowledge and experience in modern Human Resource Development practices to initiate and implement tactical changes.
    Planning and organizing to effectively structure work assignments for optimal performance of Talent Management team.
    Knowledge of various performance management systems and an ability to effectively support performance culture in the Bank.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Organization development to effectively perform or guide performance of Organisational and Human Resource Development activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
    Organisation Design knowledge to effectively support the process of assessing organisation structures fit for purpose in a dynamic Banking environment
    Change Management skills to effectively drive change as an outcome of the various Talent Management and OD initiatives undertaken.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
    Personal motivation and drive exhibited through commitment to work hard towards goals and showing enthusiasm and career commitment
    Qualifications & Experience Requirements
    University degree- Upper second class Honors or 3.0 GPA.
    Relevant professional qualification in human resource management development – SHL certification highly desirable.
    At least 5 years’ experience in a Talent Management /HR generalist role with at least 3 years’ people management experience
    Proficiency in use of MS office tools.
    Practical experience in use of a HRIS system.
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  • Research Economist Manager, Business Continuity Management (BCM)

    Research Economist Manager, Business Continuity Management (BCM)

    Reporting to the Senior Research Economist in the Treasury Department, the job holder will provide analytical support to the Bank to inform timely decision making.
    The occupant of this role will work closely with various internal parties to provide up to date, industry leading research on economic developments including country-specific economic developments, monetary, fiscal, exchange rate policies among other issues.
    The role will entail conducting regional macro-economic research with specific recommendations to the Bank’s Treasury, Assets and Liability Committee, CBA Capital, Finance department and CBA clients.
    These functions will include Key Responsibilities & Percentage Time Spent Macroeconomic analysis (40%)
    Fixed Income and Equities research (30%)
    Relationship Management (20%)
    Report writing (10%)
     Competence Requirements
    Strong quantitative skills.
    Experience in using statistical models to simulate and predict future trends and financial/capital market behavior patterns.
    Strong analytical and problem solving skills.
    An inter-disciplinary approach to problem solving.
    Understanding in treasury operations, international economics and trade finance.
    Good presentation and communication skills-verbal and written.
    Good interpersonal and Public Relations skills.
     Qualifications and Experience Requirements
    University Degree preferably in Economics– Upper 2nd Class Honors or equivalent.
    Proven experience in financial modelling (Econometrics will be an added advantage)
    Proven experience in report writing
    Strong quantitative, qualitative, and organizational skills.
    Excellent presentation and communication skills.
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  • Personal Banking Recoveries Manager

    Personal Banking Recoveries Manager

    Job Purpose Statement
    Ensure focused attention on and closely monitor the performance of the Banks Portfolio at Risk to include the Banks non-performing loans portfolio within the Personal Banking Sector. A clearly defined strategy for the following:
    Ensuring that early arrears PAR does not move to NPL status: Ensuring that all accounts that have moved to NPL status are recovered or rehabilitated in to performing status.
    Personal Banking Recoveries Manager Job Key Responsibilities & Percentage Time Spent
    Strategic direction and Review of Collection team performance with a view to correcting early credit weaknesses thereby significantly reducing classification and provisioning within the personal Banking sector. 25 (%)
    The management of the Banks Personal Banking Book with a view to recovering and or restricting to performing status all PB NPL within the shortest possible period 25(%)
    Formulation and execution of appropriate exit strategies on the Banks Non performing Book. 10(%)
    Providing leadership and guidance to both Collection and Recovery teams so as to ensure high performance and adherence to laid down policy and procedures. 10(%)
    Regular/annual review and amendment of RMU policy and procedures to reflect emerging market changes and dynamics. 5(%)
    The management and supervision of all external stakeholders involved in debt recovery to include Auctioneers, Independent Collection
    Agencies, Storage companies, tracking companies etc.10 (%)
    Responsible for CRB reporting and co-ordination 5(%)
    Advise Bank through Head RMU on periodic PB provisioning and debt write offs.(10%)
    Competence Requirements for Personal Banking Recoveries Manager Job
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Remedial Management skills to effectively perform remedial management activities/tasks in a manner that consistently produce high quality of service.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidance to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Planning and organizing skills to effectively manage own work and adhere to turn around times.
    Quality orientation to facilitate management of services provided by partners and adherence to laid down policies and procedures in remedial management operations.
    Report Writing Skills.
    Qualifications & Experience for Personal Banking Recoveries Manager Job
    University degree with a second upper /GPA 0f 3.00 and above or equivalent
    7 years banking experience, 3 of which should have been in credit
    Added advantage if in possession of relevant professional qualification in banking, Credit risk management and o/r law.

  • Service Desk Officer

    Service Desk Officer

    Job Description
    DEPARTMENT: INFORMATION TECHNOLOGY
    REPORTS TO: TEAM LEADER, IT SERVICE DESK
    JOB PURPOSE STATEMENT
    The IT Service Desk officer role is responsible for the following:
    Incident Management process in line with ITIL principles by providing 1st Line Support to logged incidents and within the agreed SLA in order to meet varying needs of the business.
    Service Request Fulfilment process in line with ITIL principles by attending to service requests within the agreed SLA in order to meet varying needs of the business.
    Access Management process in line with ITIL principles by ensuring that only authorized users are assigned appropriate rights to use the available IT services.
    KEY RESPONSIBILITIES

    Incident management in accordance with the laid down procedures and SLAs. (40%)
    Service requests fulfillment in accordance with the laid down procedures and SLAs. (40%)
    Access management by ensuring compliance to policies and procedures. (20%)

    COMPETENCIES

    Excellent communication skills in order to communicate effectively with executives, senior managers, colleagues and other stakeholders.
    Flexible approach to problem solving and ability to explain complex technical issues to non-technical staff.
    Good Customer Care skills and diplomacy to manage the internal complaints process and customer satisfaction.
    Ability to interact with all levels of customers and IT organization.
    Highly analytical in problem solving with the ability to apply original and innovative thinking.
    Good working knowledge and experience of Windows, Networking, Microsoft Office Suite, Mail systems
    Patience, tolerance and resilience to manage under critical and demanding situations.

    QUALIFICATION AND EXPERIENCE REQUIREMENT

    A Bachelor’s degree in Computer Science, Information Technology or related field.
    ITIL Foundation would be an added advantage.
    Adequate understanding of the various banking business systems and computer operations processes.
    Demonstrable experience working in a professional IT environment.
    Sound knowledge of Information technology and related support architectures