Jobs Kenya

Website: Website http://cbagroup.com/

  • Business Information Analyst Research Analyst

    Business Information Analyst Research Analyst

    DEPARTMENT: GROUP FINANCE & STRATEGY
    REPORTS TO: HEAD GROUP FINANCIAL PLANNING
    JOB PURPOSE STATEMENT
    The main purpose of the role is to use data from internal systems and the market to figure out business performance and market trends to drive performance and efficiency.
    The Business Information Analyst role is to develop, implement, maintain and support business analysis and modeling to enable the reporting and analysis of both financial and operational information through Business Intelligence (BI) & Analytics.
    The analyst interacts with the business stakeholders and subject matter experts in order to understand their needs and design solutions that are acceptable and useful in achieving the bank’s strategic goals
    KEY RESPONSIBILITIES

    Data Management (30%)

    Establish and uphold standards of best practice by ensuring that the business, application, data and technology perspectives are in line with the bank’s Data Governance and Management Strategies, policies and standards.
    Define, document and assess the bank’s information needs from business, operational, compliance and regulatory perspectives.
    Coordinating with the EDW/BODS developer and IT to create and maintain SAP Business Object Universes to facilitate availability of data for report development.
    In depth analysis of data and reporting, presenting findings, insights and making recommendations, while also maintaining high standards of data integrity, compliance and accessibility across multiple databases and reporting systems
    Support strategic direction of the bank’s data architecture as well as plans to meet current and long term data requirements.
    Provide guidance to project teams on all aspects of Data Management.
    Define and maintain the business intelligence architecture to drive analysis and reporting.
    Provide recommendations to update current MIS to improve reporting efficiency and consistency in liaison with stakeholders.

    Business Performance Management (40%)

    Define, articulate, and deliver information, reporting, and analytical needs of key stakeholder groups as well as analyze and prioritize needs.
    Interpreting data and translating it into insightful management information and provide the narrative to help stakeholders understand the significance of the information provided.
    Provide strong reporting and analytical information in a timely manner to support the management team.
    Analyze business information to identify process improvements for increasing business efficiency and effectiveness
    Consistency of adherence to and effective application of established Business Information and Intelligence systems (polices, processes, procedures & tools) to achieve optimal efficiency.
    Provide references for users by writing and maintaining user documentation, providing support and assistance as well as training users.
    Maintains user confidence and keeping information confidential.
    Contribute to team effort by accomplishing related results as needed.

    Data Governance (20%)

    Establish and uphold standards of best practice in data governance by ensuring that high data quality exists throughout the reports and information provided.
    Assesses data repositories for compliance with data governance policies and standards. Works with all areas of the organization to ensure data quality and integrity.
    Manages the creation of regular progress monitoring reports.
    Designating accountability for information quality

    People Performance (10%)

    Collaboration with other members of the Department and with other relevant stakeholders across the group for the purpose of cultivating collective responsibility to achieve business goals.
    Knowledge transfer to the Team Members and B.I. Champions and Users.

    COMPETENCE REQUIREMENTS

    Skills to implement advanced strategies for gathering, reviewing and analyzing data requirements
    Apply best practices for effective communication and problem-solving
    Exhibit the core and leadership behavioral values of CBA
    Analytical skills to effectively perform and/or guide on quality of information and analytics in a manner that consistently achieves high quality standards or benchmarks.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment; self -driven to enable development of open communication, teamwork and trust that are needed to support a performance and customer-service oriented culture.
    Keen to establish Best Practice standards.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University degree in business related studies or equivalent.
    Professional qualification (Prince II, CBAP, IIBA or equivalent professional qualification)
    MBA is an added advantage
    Five years’ work experience in data quality, modelling and analytics.
    Expert knowledge across multiple technology platforms, business processes and enterprise architecture.
    Practical experience in use of relevant MS Office applications, MIS tools and Banking Applications
    Proficiency in Excel, SQL, SAP, T24 and application coding skills.
    Experience in working with or leading a Service Oriented Architecture (SOA) integration environment.
    Experience in the financial services industry or banking sector would be an added advantage

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  • Retail Manager Credit Analyst – Corporate

    Retail Manager Credit Analyst – Corporate

    DEPARTMENT: PERSONAL BANKING
    REPORTS TO: REGIONAL RETAIL MANAGER
    JOB PURPOSE STATEMENT
    The purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence.
    KEY RESPONSIBILITIES

    Business planning and growth (deposits and lending) as well as customer growth and retention (40%).
    Branch Profitability and cost management (20%)
    Overall Quality of Customer experience in the branch (20%)
    Minimization of exposures to and impact of operational risks inherent in branch service delivery. Branch structure and application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment ((10%)
    Leadership which translates into conducive work environment and employee satisfaction at the branch (10%)

    COMPETENCE REQUIREMENTS

    Leadership to nurture and sustain employee satisfaction; and to manage changes
    Performance Management to optimize employee productivity
    Selling skills to grow customer numbers and customer product uptake
    Relationship Management – managing client relationship so as to ensure value add to the customer and increase in the Bank’s wallet share
    Operational Risk Management skills to minimize exposures to and impact of operational risks inherent in branch service delivery
    Organization development to effectively structure the Branch Banking functions for optimal performance
    Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Ability of effectively plan and monitor the branch performance using defined system and processes
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University Degree – Upper second or GPA 3.0.
    Proficiency in computer use including MS Office tools and banking systems
    At least 7 years banking experience four (4) of which must be in a branch management role; at least two (2) within a branch operations role and at least two (2) within business development.

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  • Channels Operations Officer

    Channels Operations Officer

    REPORTS TO: MANAGER-FINANCIAL OPERATIONS
    JOB PURPOSE STATEMENT
    New Business Ventures is mandated to diversify the CBA target market with a proposition that targets a complementary consumer mass market and the micro and small enterprise (MSE) market. NBV shall operate in all countries that CBA is licensed to offer banking services, and shall also operate through partners in other countries that CBA may not have a banking presence.
    NBV currently operates in Kenya and Tanzania and has recently signed up a mandate with MTN Group to operate mobile-centric retail banking services in Uganda, Rwanda and Ivory Coast by October 2015.
    In addition, CBA through NBV was shortlisted as one of the four partner Banks who will work with MasterCard to issue and drive uptake of the Huduma Smart Card, which will be used by citizens to pay for state services as well as disbursement of funds by the government. The project deployment date is October 2015. NBV is also currently developing the Loop product which is set to be rolled out in Kenya, Rwanda and Uganda.
    The Channel Operations Manager will provide the vital operational strategy and ensure NBV Channel Services’ overall success and profitability. The incumbent’s primary responsibility is to develop and implement integrated operations and internal evaluation strategies and to ensure optimal service standards to customers over the channels that NBV shall operate. The role also involves planning, maintenance schedules, new installations and upgrades to ensure minimum disruption to the business.
    The Manager has full responsibility of channel operations, from providing daily direction to support functions and centralized operations centers to ensuring NBVs servicing procedures and methods are best in class and compliant with Bank and best practice standards. The role shall manage the Channel Operations function which covers card production, authorization, payment processing and customer service. Credit risk and fraud management is an essential part of the job.
    KEY RESPONSIBILITIES

    Consistency of high quality of Channel Operations (50%)
    Minimization of credit risk and prevention of card fraud losses (20%)
    Quality of leadership throughout the Channel Operations which translates into conducive work environment and employee satisfaction (10%)
    Adequacy of personal and staff competence to effectively perform Channel Operations tasks (10%)
    Effectiveness of Channel Operations structure and systems (policies, processes, procedures and tools) in achieving compliance requirements, optimal efficiency, resource utilization and cost containment (10%

    COMPETENCE REQUIREMENTS

    Ability to make decisions independently and obtain maximum staff performance
    Leadership to nurture and sustain employee satisfaction; and to manage changes.
    Performance Management to optimize employee productivity.
    Organization development to effectively structure the Channel Operations section for optimal performance.
    Knowledge and experience in modern channel operations practices and channel industry to provide guidance on quality improvements and business changes.
    Technical skills to effectively perform or guide performance of Channel Operations activities/tasks in a manner that consistently produce high quality of service.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University degree.
    4 years of Channel Operations experience.
    2 years’ experience managing a team.
    Demonstrated track record of determining and executing on process efficiencies designed to improve workflow and client experience
    Proven successful project management and organizational skills, including creating and managing work plans, resolving issues, etc.
    Full and extensive knowledge of PCI, MasterCard Rules and Obligations, Compliance regulations and chargeback reason codes.

  • Market Risk Analyst Compliance Manager Relationship Manager

    Market Risk Analyst Compliance Manager Relationship Manager

    DEPARTMENT: ENTERPRISE RISK & COMPLIANCE
    REPORTS TO: FINANCIAL RISK MANAGER
    JOB PURPOSE STATEMENT
    The role will support coordination and implementation of the Group’s market, liquidity and country risk management policies and processes. The role will be required to support the identification and evaluation of market, liquidity and country risks.
    KEY RESPONSIBILITIES

    Quality of the group policies and related policy standards and guidelines (10%)
    Staff awareness of regulatory requirements, policies and guidelines. (10%)
    Compliance levels against established standards or benchmarks across the group. (50%)
    Quality of reporting on compliance and disposal of issues. (10%)
    Quality of leadership experienced throughout the bank and group with regard to propagating and championing on regulatory and internal policies regular update and compliance. (10%)
    Adequacy of personal competence through continuous professional and technical education to effectively perform compliance tasks. (10%)

    COMPETENCE REQUIREMENTS

    Leadership to nurture and sustain employee satisfaction, and to manage changes.
    Performance Management to optimize own and team’s productivity
    Organization development to effectively structure the team for optimal performance
    Strong financial analytical skills to effectively perform and/or guide performance of financial risk management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Knowledge and experience in regulatory banking risk management guidelines and modern financial risk management practices and ability to initiate and implement tactical changes to support business performance.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    A thorough knowledge of Treasury products, and possess an extensive banking industry knowledge.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    At least an undergraduate degree or its equivalent in Mathematics, Finance, Banking, Economics, Business Administration (with a major in Finance) or similar quantitative disciplines.
    CPA (K) /ACCA qualification a must.
    ACI Certification desirable.
    Post graduate qualifications such as CFA and MBA will be an added advantage.
    Exposure to Treasury Front Office/Back Office and General Ledger reporting systems.
    Preferably a minimum of 6 years of relevant professional experience in banking and/or finance, including at least 3 years in Financial Markets/Product Control related areas.
    Experience with MS office and Treasury trading systems.

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  • Business Support Analyst Property Officer Credit Analyst (Business Banking) Fraud Analyst

    Business Support Analyst Property Officer Credit Analyst (Business Banking) Fraud Analyst

    DEPARTMENT: EXECUTIVE OFFICE
    REPORTS TO: CHIEF OF STAFF
    JOB PURPOSE STATEMENT
    To support the Chief of Staff (“CoS”) and the Group Executive Director (“GED”) in driving and monitoring growth of Subsidiary businesses by performing research, collecting information and structuring this information in to practical insights that will help make informed decisions and actions. The role will also include following up of these actions to ensure that they are closed on time.
    KEY RESPONSIBILITIES

    Business Research: 50%

    Support the CoS in performing external research on request. This could include deep dives in to new markets, new technology, market entrants, products, regulation and adhoc board requests.

    Assist the CoS to perform internal research and investigation to answer specific queries from the GMD & GED e.g. to explain irregular changes in costs or to explain trends in revenue growth in businesses.

    Prepare talking points for the GMD and GED to support them in representing the bank in international conferences.
    Brief GMD & GED before internal and external meetings as necessary, including preparation of pre-meeting briefs.

    Business Monitoring and Analysis: 30%

    Prepare the Subsidiary MANCO (Management Committee) submission for the GED to present in the monthly MANCO meetings. This will involve liaising with the subsidiary businesses to collate performance data for the month and structuring this information in an insightful and “Board Ready” presentation.
    Assist the Chief of Staff in organizing Subsidiary Business review sessions for the GED and the subsidiary CEOs. This will involve setting up the meetings, collecting business performance information from the Subsidiary finance heads and ensuring that actions agreed in the meetings are implemented.
    Support the CoS in developing requisite sections of the Board pack. This will involve collecting macro, competitor and business performance data, and analyzing the same to generate insights to be included in the Board Pack.
    Assist the CoS to follow up on actions from the various forums i.e. Board, Manco, team meetings etc. to ensure that they are complete and if not, ensure progress updates are provided in a timely manner.
    Track financial performance, delivery on strategy, initiatives and projects.
    Partner and Stakeholder Engagement: 10%
    Assist the CoS in scheduling meetings with partners and stakeholders who would like to engage the GMD & GED. Assist in preparing for these meeting by obtaining/preparing the meeting material and ensuring that meeting logistics go according to plan.
    Document key actions from these engagements and ensure that they are prioritized and implemented by the requisite teams.

    Compliance & Control: 10%

    Track management of risk issues across all the businesses on behalf of the Group Executives. This will include follow up on Audit Items and report actions to ensure timely completion.
    Attend to issues related to various risk families, including Strategic, Credit, Enterprise, Liquidity, Operational, Market and Reputational risk as well as supporting various regulator engagements and feedback.
    Follow up on Audit report actions to ensure completion.

    COMPETENCE REQUIREMENTS

    Very strong problem solving and structuring skills.
    Strong analytical skills (basic understanding of product financials / dynamics preferable).
    Ability to multi-task and cope with tight deadlines in a high-pressure environment.
    Strong communication skills – written and spoken.
    A thorough understanding of Business Management in terms of our products and customer segments.
    Personal motivation and drive to consistently meet and exceed expectations as well as perform well in unscripted conditions.
    Resilience to handle multiple expectations and demanding deadlines.
    Strong interpersonal skills; capability to liaise, interact, coordinate and build rapport with people at all levels as well as to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Must be a self-starter and have an appreciation of business growth and priorities.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University degree in business management related field – Upper 2nd Class Honors or equivalent.
    Accounting or Business related training and qualification will be an added advantage
    Advanced MS Office skills – particularly, Excel and PowerPoint
    3+ years Banking experience or other relevant experience with a proven track record of high performance
    Knowledge and formal development in application of appropriate communication, negotiation and presentation techniques.
    High performing Individual with identified leadership potential.
    Adequate knowledge and experience in managing business projects

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  • Head of Private Banking Senior Product Manager-Digital Financial Services Nbv

    Head of Private Banking Senior Product Manager-Digital Financial Services Nbv

    DEPARTMENT: PERSONAL BANKING
    REPORTS TO: HEAD OF PERSONAL BANKING UNIT
    JOB PURPOSE STATEMENT
    To provide leadership that will enhance the Private Banking Product Concept and Strategy and deliver profitable business growth targets for Personal Banking Sector within this market segment. This includes defining market segment, developing strategic business plans to acquire new customers, grow the Private banking book, implement new products and services, recommend relevant financial solutions, establish sales targets and to ensure the Bank sustains competitive advantage in this customer segment.
    KEY RESPONSIBILITIES

    Balance sheet and Profitability growth and loan portfolio management. Implement strategic business plans to acquire, retain and grow the Private Banking customer segment. Identify opportunities to cross sell the full range of the banks extensive range of products and services – 55%
    Customer experience, satisfaction and motivation indicators – 20%
    Increase use of technology – E-channel and products/services utilization – 10%
    Provide leadership, develop and motivate private banking team to increase performance and productivity -15%

    COMPETENCE REQUIREMENTS

    Leadership to nurture and sustain employee satisfaction; and to manage change.
    Organization development to effectively structure the department for optimal performance.
    Management of costs associated with sales strategy and relationship growth
    Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Knowledge of Personal Banking products and competitors’ sales approach.
    Planning and organizing skills to maintain service deadlines and plan processes to maintain deliverables.
    Knowledge and experience in modern sales & marketing practices in financial services industry to provide visionary guidance on strategic changes to drive corporate banking performance.
    Performance Management to optimize own and team’s productivity
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    Excellent oral, written and interpersonal communication, presentation, leadership and influencing skills.
    Selling and negotiation skills for effective marketing and closing on financial, insurance and investment products.
    Sound understanding of banking operations and systems.
    Strong internal and external customer focus.
    Personal motivation and drive with the ability to work independently and in a collaborative environment

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University Degree – Upper 2nd or equivalent
    10 years banking experience 5 of which must be in a senior role in business development and relationship management.
    Proficiency in use of MS Office packages.
    Certification in Insurance (COP) will be an added advantage

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  • Financial Operations Collections Manager

    Financial Operations Collections Manager

    Department: New Business Ventures
    Reports To: Manager, Financial Operations
    Job Purpose Statement
    The purpose of this role is to organize, co-ordinate, manage and control the day to day operations in all markets where NBV is represented (currently Kenya/Tanzania/Uganda/Rwanda and Ivory Coast) for all Micro Savings and Loans (MSL-25 Million customers with a Group Balance sheet of Kes.13Bln) and Digital Finance Services (Loop), to ensure the delivery of service is expeditious, accurate and efficient and that transactions are cost effective and profitable to the bank.
    Key Responsibilities

    Consistency of high quality service of NBV service delivery- target 85% SLA compliance on service requests (30%)
    Minimization of exposures to and impact of operational risks inherent in NBV service delivery with a target of 0.01% in operational losses (30%)
    Relationship management with Partner/Scheme/Service Providers within the Operations functions (10%)
    Quality leadership of the operations team translating into conducive work environment and employee satisfaction (15%)
    Application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment (15%)

    Competence Requirements

    Customer focus to effectively lead the team of Operations Assistants in investigation of customer complaints and respond appropriately within set TAT.
    Experience in managing system implementations and integrations relating to back office processes.
    Experience in managing Finance, Accounting and Reconciliations processes in a highly automated organization.
    Knowledge and effective application of all relevant banking policies, processes, procedures and internal control guidelines to consistently achieve required compliance standards or benchmarks
    Quality orientation to effectively perform or guide performance of operations activities/tasks in a manner that consistently produce high quality of service.
    Ability to proactively monitor accounts and take appropriate action as applicable.
    Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Relationship management skills applied in a manner that consistently achieves high quality standards or benchmarks.
    Knowledge of CBA Group and NBV products.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
    Excellent verbal, written and communication skills.
    Personal motivation and drive for consistency in delivering results within deadlines.

    Qualifications

    University Degree – Upper second or equivalent
    Basic MS Office suite skills
    Experience in Partnership Management an added advantage
    At least 4 years banking experience 2 of which must be in a supervisory position and in a highly automated environment

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  • IT Business Partner -Consumer Manager, Properties & Facilities Department: Commercial

    IT Business Partner -Consumer Manager, Properties & Facilities Department: Commercial

    Job Description
    DEPARTMENT: INFORMATION TECHNOLOGY
    REPORTS TO: MANAGER, IT ANALYSIS AND ARCHITECTURE
    JOB PURPOSE
    STATEMENT
    The IT Business Partner – Consumer is responsible for applying business analysis tasks and techniques used to work as a liaison among stakeholders in the Business Units in order to understand the structure, policies and operations, and to recommend technical solutions that enable the Business Units to achieve their goals. This role is responsible for the extent to which requirements meet stakeholder and business needs, and therefore the role must be a trusted partner, confidant and a good ear for the wishes, pains, plans, dreams and ambitions of stakeholders in the business units. The role is also responsible for being the bridge between Business Units and IT, with a focus on solutions for the Consumer customer market. The role is critical in identifying the business needs of end users and other stakeholders in the Business Units to analyze and document the performance of business processes in order to recommend solutions that make the processes more effective and efficient. At the core of the role is planning, elicitation, analysis, documentation and assessment and validation of requirements. Working with the Manager, IT Analysis and Architecture, the role is responsible for carrying out business analysis tasks, including the identification and documentation of requirements to achieve CBA’s business goals, needs and objectives.
    KEY RESPONSIBILITIES 
    Analysis and Documentation of Requirements:

    The role will be responsible for the analysis of Business Requirements and documenting Technical Solution Descriptions from the Business Requirements Documents (BRD) submitted by Business Analysts. Technical Solution Descriptions will clearly define the requirements from a technical perspective, document details of new system technical capabilities and/or how existing systems will be modified to provide the desired technical capabilities. The role is also responsible for questioning – to a point of technical clarity – the need for the requests made in the BRD. (30%)
    Requirements Planning: Development of IT Work Packages which includes the work breakdown structure from the business analysis process. The output of this process will provide input to the Project Management task for purposes of assisting in scheduling the delivery of a project. This role will therefore work with Project Managers to schedule the delivery of the projects under the Consumer segment. (20%)
    Requirements assessment and validation: The role must test requirements (prior to implementation) to ensure that they meet stakeholder objectives and are technically sound. In order to do this, the role must develop the master test plan, which is developed to test the requirements, and which may also be responsible for Technical Quality Assurance once the final project deliverables are ready. (30%) 
    Management, Communication and Control of Business Requirements: Using the Requirements Work Plan, the role shall manage the business analysis process; the role shall also manage changes to documents and requirements and the RWP; track status of tasks in the RWP; communicate with stakeholders such as the project manager, business sponsor, and others involved in the business analysis and project management process. (20%)

    COMPETENCE REQUIREMENTS

    Excellent Interpersonal Skills 

    Facilitation, communication, relationship building, influencing, team building, stakeholder analysis and management, focus on detail, problem solving, leadership, conflict management.

    Technical Skills

    Application of elicitation/investigation/verification techniques, requirements validation/solution assessment, business process modeling and management, use case analysis, object-oriented analysis, enterprise analysis, change management, project management, business case development.

    Organizational Knowledge

    Organizational structure and design, organizational strategy, IT principles and domain knowledge, auditability (Capability Maturity Model Integration [CMMI], Six Sigma), software acquisition, outsourcing management (RFP, RFI and RFQ), compliance (such as the Central Bank of Kenya Act).

    Commercial Acumen

    The ideal candidate has broad knowledge of business, and has an interest in market trends. With this knowledge, the candidate has researched and possessed an intricate knowledge of our  business: it’s vision, mission, strategy, values and how it operates. They easily see how our business model compares with trending local & world-wide consumer demands.

    Leadership & Communication Skills 

    The ideal candidate can clearly communicate and share the requirements work plan, to manage and control the business analysis process and to communicate with executives, business leaders, and stakeholders across the organization – in a manner that leaves them all touched, moved and inspired.

    Innovative & Adaptable

    The ideal candidate is passionate about innovation.
    Loves technology and possess both a deep and broad understanding of the technology market and cutting-edge technology trends.
    Continuously listening to our stakeholder’s feedback, and coming up with new architectures and enhancing existing ones to leverage these cutting-edge technologies.

    Self-Driven & Results Oriented

    Self-motivated and self-managing.
    Their work has had a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.
    Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

    Others 

    Knowledge and experience in modern practices for IT Analysis and Architecture and operations in medium to large Financial Institutions 
    Ability to apply business analysis techniques in a structured way to fast-track solution delivery
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks. 
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    A Bachelor’s degree in Computer Science, Information Technology or related field. 
    Advanced T24 technical and functional knowledge 
    Minimum 5 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years’ business analysis
    Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2, CBAP preferred
    Basic knowledge in software development with major languages Java, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.
    Familiarity with complex systems integrations using major SOA tools (Oracle WebLogic/ESB/SOA) 
    Familiarity with industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON) 
    Excellent analytical, problem solving and reporting skills 
    A good knowledge of the systems and processes within Financial Services industry

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  • Business Development Manager – Retail Sales

    Business Development Manager – Retail Sales

    JOB PURPOSE STATEMENT
    To market and sell the Bank assurance products to the bank customers with specific focus on CBA@work channel. The job function involves designing, implementing and coordinating the CBA@work Bank assurance sales strategy, crafting marketing initiatives aimed at sustaining portfolio growth and achieving sales and income targets.

    The job includes supporting completion and processing of applications;
    providing scheme terms to the Corporates;
    administration of service delivery by the service providers;
    and providing customer services to optimize customer satisfaction.

    The incumbent will also provide product and process training to relevant customer-contact staff in the branch and CBA@work distribution channel.
    KEY RESPONSIBILITIES

    Achievement of Corporate and Personal insurance products sales targets (50%)
    Quality of customer portfolio maintenance and renewal/cancellation services (20%)
    Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance(15%)
    Management of customer expectations (15%)

    COMPETENCE REQUIREMENTS

    Excellent Interpersonal skills. Team player and able to work with minimum supervision
    Selling and negotiation skills to prospect and close business to grow customer numbers and customer product uptake
    Intimate knowledge of bank assurance products
    Planning & organizing skills for effective time utilization in achieving the objectives of the position.
    An understanding and application of commercial and financial principles.
    Ability to view issues in terms of costs, profits, risks, markets and added value.
    An understanding of the insurance legal environment and compliance issues related to insurance
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Excellent verbal and written communication skills
    Training techniques to structure and conduct training to the channel personnel
    Technical and relationship management skills to effectively perform the mix of activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
    Shows awareness of goals and quality standards. Follows through to ensure that quality and productivity standards are met.
    Good presentation, influencing and negotiation skills

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University Degree -Upper 2nd Class or equivalent.
    At least 3 years working experience with insurance providers. Sales experience in insurance is an added advantage
    COP in Insurance would be an added advantage. Successful candidate will be required to sit and pass the exams within 6 months of joining.
    Proficiency in use of Microsoft Office Packages

  • It Business Continuity Management Analyst

    It Business Continuity Management Analyst

    JOB PURPOSE STATEMENT
    This role ensures that Business Continuity for IT services is maintained, to ensure that IT services are available in the event of unforeseen disruption.
    This role is responsible for developing, implementing, and testing plans and procedures to ensure that the Group responds to disruptions so that IT services can be resumed within a defined and desired time frame
    KEY RESPONSIBILITIES

    Develop and maintain disaster and recovery plans and procedures for the Group’s IT services, in liaison with other IT stakeholders, based on business service level agreements(30%)
    Co-ordination of regular disaster recovery & backup restoration tests and performing regular checks on backups done for the Bank systems (30%)
    Provide regular reports on backup execution, noting any exceptions to the Bank disaster recovery policies (20%).
    Periodic review of the Group’s critical systems, recommending and implementing initiatives to improve and ensure availability of systems in the event of a disaster. (20%)

    COMPETENCE REQUIREMENTS

    Technical skills to effectively perform DR &BCM activities/tasks in a manner that consistently achieves established quality standards or benchmarks.
    Knowledge and application of modern IS security management practices in financial services industry to proactively define and implement security quality improvements in line with technological and product changes.
    Performance management to optimize personal productivity.
    Interpersonal skills to effectively communicate with and manage expectations of all team members and other stakeholders who impact performance.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    A Bachelor’s degree in Computer Science, Information Technology or related field, a post graduate certification in a Business Continuity related course is an added advantage
    Minimum 4+years working experience in a busy IT environment.
    Certification in a systems security related area (CISA, CISM or CISSP) or business continuity field
    1+ years’ experience conducting IT compliance assessments
    1+ years’ experience in ITDR planning and execution within an organization.
    Knowledge of technical infrastructure,networks, databases and systems.
    Prior experience working within a financial service organization preferred.
    Project management skills preferred.
    Prior experience performing security reviews and risk assessments preferred