Website: Website http://cbagroup.com/
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Integration Specialist Application Developer
DEPARTMENT: NEW BUSINESS VENTURES REPORTS TO: MANAGER, SYSTEMS DEVELOPMENT JOB PURPOSE STATEMENT This is a technical role that is responsible for the analysis, design, development and management (technical support) of the bank’s ESB platforms with all its integration points to the Core Banking System, Bank Channels, Partners and other Third-Party systems. The role delivers business…
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Team Leader, Credit Administration Head, Ecosystems & Alliance Porfolio Analyst
Job Description DEPARTMENT: NEW BUSINESS VENTURES REPORTS TO: MANAGER, CREDIT OPERATIONS JOB PURPOSE STATEMENT To manage Credit Administration Unit (CAU) at NBV which maintains quality of the lending portfolio in respect to loan and advances contracting, loan disbursements, risk monitoring and control on the risk asset book. To actively monitor portfolio performance through reviewing, compiling…
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Content & Communication Manager
Job Description DEPARTMENT: NEW BUSINESS VENTURES REPORTS TO: CUSTOMER ACQUISITION LEAD JOB PURPOSE STATEMENT The Content and Communication Manager role is responsible for developing and executing the overall strategy for all content and customer communication for the NBV suite of products. Content Management: This will involve the creation of content to be used for targeting,…
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Service Desk Officer
Job Description DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: TEAM LEADER, IT SERVICE DESK JOB PURPOSE STATEMENT The IT Service Desk officer role is responsible for the following: Incident Management process in line with ITIL principles by providing 1st Line Support to logged incidents and within the agreed SLA in order to meet varying needs of the…
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Team Lead, Card Channels Support
This is an ICT specialist supervisory role whose purpose is to ensure effective and efficient support and system administration to ATMs, Cash Depositors, Teller Cash Recyclers, card management systems, card production systems / hardware and other related card support applications are implemented and supported across the entire CBA Group. The incumbent will work closely with…
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Credit Analyst – Corporate Banking Legal Officer Business Development Manager -Bancassurance(Retail Sales)
Job Description DEPARTMENT: COMMERCIAL BANKING REPORTS TO: HEAD OF CREDIT ANALYSIS JOB PURPOSE STATEMENT To provide financial information and analysis, including market intelligence for use in the preparation of credit reports. In liaison with the Relationship Managers, prepare credit reports for review by the credit committee. KEY RESPONSIBILITIES Quality of credit reports for credit committee…
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Branch Relationship Officer Property Finance Manager
DEPARTMENT: PERSONAL BANKING REPORTS TO: RETAIL MANAGER JOB PURPOSE STATEMENT The purpose of this role is to achieve business growth for Personal Banking by providing quality relationship management to existing customers in assigned branch/territory. This will entail sustaining customer satisfaction so as to retain them thereby generating additional business through cross-sell opportunities. KEY RESPONSIBILITIES Business…
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Card Operations & Mis Risk Officer Relationship Officer-Asset Finance Relationship Officer-Ipf Financial Risk Analyst
DEPARTMENT: CARD CENTRE REPORTS TO: MANAGER, CARD OPERATIONS JOB PURPOSE STATEMENT The purpose of this role is to provide exceptional customer service and card operations excellence performance, through prompt provision of service standards and business performance data, management of card and PIN application process and reconciliation of chargeback suspense account. KEY RESPONSIBILITIES Processing and Reconciliation…
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Quality Analyst, Customer Experience IT Support Operations Officer
JOB PURPOSE STATEMENT Responsible for determining if the customer experience services provided by CBA are meeting set quality standards. Assessing quality of service delivery at all customer touch points and making recommendations that translate into superior customer experiences. Close partnering with teams under Quality Assurance Program to positively influence performance that ensures achievement of CBA…
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Customer Acquisition Manager Systems Assurance Officer
DEPARTMENT: NEW BUSINESS VENTURES REPORTS TO: HEAD BUSINESS MANAGEMENT JOB PURPOSE STATEMENT The Customer Acquisition Manager is a role within the Business Development function that is responsible for ensuring the achievement of business growth targets through the NBV suite of financial solutions. This involves translating the business plans into acquisition strategies, developing targets, identifying growth…