Jobs Kenya

Website: Website http://caritas-mfb.co.ke/

  • Teller & Customer Service Treasury Officer Business Development

    Teller & Customer Service Treasury Officer Business Development

    Job Responsibilities

    Maintain cash limit for the branch and individual cashier.
    Ensure daily reconciliation of cash book and banking system.
    Ensure daily reports are actioned as per schedule of reports
    Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
    Ensure cash security is adhered to and that the cash repatriation is adequately insured.
    Responding promptly to customer enquiries.
    Handling customer complaints and escalating where necessary.
    Obtaining and evaluating all relevant customer information to match to products and services.
    Guiding customers in the account opening process.
    Providing feedback to improve the efficiency of the customer service process
    Ensure key rotations are done without compromise
    Ensure offsite storage for duplicate storage room keys
    Any other duty as assigned

    Qualifications

    A minimum of 3 years’ experience in a deposit taking environment will be required.
    Diploma in Micro-finance or Co-operative Management, or relevant qualifications in Business

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  • Marketing & Communications Officer

    Marketing & Communications Officer

    Marketing & Communications Officer Job Responsibilities
    Monitoring market trends to identify opportunities and key issues
    Conducting research on consumer markets and competitor activities
    Overseeing marketing and advertising activities to ensure excellent performance of all marketing campaigns
    Developing and executing of the marketing strategies
    Analysing and monitoring competitor and consumer activity to identify opportunities for growth
    Developing and implementing the marketing plan.
    Evaluating customer research, market conditions, competitor data and implement marketing plan alterations as required
    Monitoring product uptake and consumer reactions
    Qualifications for the Marketing & Communications Officer Job
    Bachelor degree in any relevant field.
    At least 3 years’ experience in Marketing.
    Preferable experience in banking or related industry.
    Professional marketing course will be an added advantage.
    Excellent team leadership skills, communication, organization and presentation skills
    Strategic thinking skills.
    Proven experience in using social media platforms and developing digital communications strategies.
    Strong understanding of current online marketing concept, strategies and best practice
    Excellent organizational and leadership skills,
    Excellent Customer focus, marketing and communication skills
    Brand management skills
    Ability to write with strict attention to detail, grammar, expression and thoughtfulness
    Media and Public Relations management
    Networking and Relationship Building capabilities

  • Bancassurance

    Bancassurance

    Bancassurance Jobs Key Responsibilities and Accountabilities
    Drive growth in Bancassurance business across and outside the bank channels.
    Prospect and market various insurance products to prospective clients and advice customers on the adequacy of cover requested for in relation to the policies available.
    Oversee the operational aspects of Bancassurance business at the branch i.e. underwriting, claims, finance and customer service as well as preparation of quotations, negotiating terms for customers and closing sales.
    Ensure all collaterals and assets that have the Bank interest are properly and comprehensively insured and the Bank’s interest properly noted.
    Ensure that the Bank, customers and staff insurable assets insured under the Branch are renewed on time and that the premium is paid up.
    Carry out market research and provide customer feedback to our Head office Bancassurance team for the development of new products and enhancement of existing ones to suite the various market segments.
    Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
    Ensure compliance with all regulatory and internal procedures regarding Bancassurance business.
    Champion insurance training and sensitization of staff and customers on insurance products.
    Ensure timely submission of claim documents and continuously update clients whose claims are being processed on progress of their claims.
    Any other duties assigned by their Supervisor.
    Minimum Qualifications and Experience for the Bancassurance Jobs
    University Degree preferably in an Insurance, Actuarial or Business field from a recognized University with at least two years working experience in Bancassurance/Insurance industry.
    Professional qualification in Insurance or good progress in ACII or AIIK Diploma.
    Must be a holder of COP from College of Insurance.
    2 Years Insurance marketing and/or underwriting experience.
    Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and the operating manual.
    Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment.
    Proven ability to respond quickly, independently and appropriately to competing priorities under tight deadlines
    Knowledgeable in compiling data and preparing a variety of reports as well as ability to verify the accuracy of documents

  • Alternative Banking Channels Officer

    Alternative Banking Channels Officer

    Responsibilities for the Banking Channels Officer Job
    Implement Alternate Delivery Channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets.
    Ensure operational efficiency and a seamless product relationship experience for customers.
    Accountable for managing the channels and maximizing performance as well as profitability.
    Driving and managing crossselling of all retail products and services through the alternative channels.
    Recommend pricing, promotions, sales targets and programs to meet and maximize revenue targets.
    Lead Alterative Channels Call centers, taking overall responsibility for the business performance of the call centers:
    Monitor and review Digital Financial Services, customer feedback and post launch concerns.
    Formulating and implementing sales initiatives and marketing strategies
    Engaging and manage vendors and third party potential partner relationships through the product life cycle.
    Proactively identifying opportunities for growth and translating those into value proposition.
    Research and analyzing important industry and market intelligence in relation to market trends and future product development.
    Continuously contribute to systems and service improvement by coming up with new services and products.
    Undertaking User Acceptance test on the enhancements and new system development.
    Coordinate and ensure adequate after the installation / setup training of clients on alternative channels across the bank’s network.
    Hold monthly meetings with assigned branches to review performance every once a month and provide a return.
    Respond to queries from the Merchants, Internal customers and the CBK within the agreed SLAs.
    Qualifications for the Banking Channels Job
    University graduate preferably in Business Information Technology, Management Science or Finance: Expert in competencies required.
    At least 4 years established prior experience in digital financing/alternative banking channels.
    Strong Interpersonal skill with the ability to quickly build relationships internally and externally.
    A creative, Innovative and critical thinker who can identify both short and long term revenue enhancement opportunities.

  • Operations Officer Business Development Officer Risk & Compliance Officer ICT Officer

    Operations Officer Business Development Officer Risk & Compliance Officer ICT Officer

    Operations Officer Job Purpose
    The Operations Officer is responsible for supporting the Branch Manager; ensures branch operational activities run smoothly and efficiently; provides leadership, training and limited supervision within the branch; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.
    Operations Officer Job Key responsibilities and accountabilities
    Ensure the bank consistently delivers high quality service to all customers at all times
    Management of the front office services including account opening, cashiering and customer service.
    The job holder must be fully conversant with cashiering services, both front and back office, including cash reconciliation, vault handling and dual custody requirements.
    The holder must also be fully familiar with all KYC requirements and capable of making independent decisions at the customer entry level.
    Ensure compliance; minimize exposure to and the impact of operational risks.
    Ensure proper loan assessment, appraisal, documentation and approval.
    The holder should be able to double up in support activities including deposit mobilization, product sales, field activities and customer acquisition.
    Implementation of established policies, procedures and systems in achieving compliance requirements, efficiency, resource utilization and cost control.
    Proposing the development of new services/products or the improvement in the existing ones in relation with market and results analysis.
    Ensure all reporting tools are available at branch level to correctly monitor all branch activities.
    Minimum Qualifications and Experience  for Operations Officer Job
    A minimum of 3 years’ experience 2 of which must be in a deposit taking environment will be required.
    A relevant degree in business, accounting, finance or related fields.
    In addition persons with additional professional qualifications like ACIB, AKIB, CPA or Diploma in Microfinance or Co-operative Management will have an added advantage.
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  • ICT Manager

    ICT Manager

    Job Description
    Reporting to the CEO the ICT Manager is responsible for overall Management, operations and execution of IT strategy for the organization.
    Job Accountabilities

    Oversee all technology operations including networks, compute infrastructure, Databases, Banking applications and deploy & operate them according to established goals
    Devise and establish IT policies and systems to support the implementation of strategies set by the Board.
    Translate business needs to determine technology requirements
    Oversee IT projects and system changes
    Control IT budget and manage both capital expenditure and OPEX in line with set goals
    Establish and maintain operational and change procedures
    Coordinate and supervise IT staff, vendors, and other professionals in delivery of company objectives
    Database administration:
    Installation, configuration and upgrading of MS SQL server software and related products.
    Establish and maintain sound backup and recovery policies and procedures.
    Perform database tuning and performance monitoring
    Perform application tuning and performance monitoring.
    Plan growth and changes (capacity planning).
    Provide 7×24 ICT support
    Implement and maintain database security (create and maintain users and roles, assign privileges).
    Manage system implementation/upgrades of the core banking system
    Ensure the ICT infrastructure is well protected and secured against internal and external threats
    Proper change management systems
    Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
    To perform any other duty as assigned in line with the organization goals and objective.

    Qualifications

    A university degree in IT /Computer Science
    ITIL foundation level certification
    MCSA /MCSE/ CCNA desirable
    Knowledge and experience in windows 2008/2012 SQL server
    Solid technical skills in databases, networks, and banking applications
    Knowledge of the banking products, services, policies and systems, to enable appreciation of the impact of the role.
    General awareness of the bank’s operating and security procedures.

  • System Administrator

    System Administrator

    Job description
    Job Purpose
    The System Administrator is responsible for the support for the bank’s computer hardware, banking applications, the operating system; networks; and supporting PC users.
     Job Responsibilities

    Design, deploy and provide support for LAN’s, WAN’s, network segments, internet and intranet systems.
    Server setup and configuration of other office computers, peripherals, storage etc. in accordance with standards and project /Operational requirements.
    Maintain software license renewal register for the software’s acquired and renewed on an annual basis
    Develop and maintain installation and configuration procedures
    Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, and agency banking equipment.
    Provide and support the infrastructure required to run various systems within the bank.
    Provide guidance on the technical aspects of the bank computer systems
    Conducting gap analysis to identify IT resources mismatch
    Proper change management for systems
    Manage the computer and software assets
    Continuously monitoring and reporting the availability, performance and capacity of IT resources
    Applications testing, documentation, training and deployment of the patches and other upgrades of the banking applications.
    To perform any other duty as assigned in line with the organization goals and objectives.

    Qualifications

    A minimum of 3 years’ experience in Information and Communications Technology preferably in a financial institution.
    A university degree in computer science/IT, Electrical/Electronic Engineering
    Vast experience in network design and deployment of MPLS, VPLS, VPN, P2P networks on various equipment such as routers, switches and firewalls.
    Professional qualifications like CCNA, CCNP, ITIL, CISM will be an added advantage.

  • Teller & Customer Service Treasury Officer Business Development

    Teller & Customer Service Treasury Officer Business Development

    Job Responsibilities

    Maintain cash limit for the branch and individual cashier.
    Ensure daily reconciliation of cash book and banking system.
    Ensure daily reports are actioned as per schedule of reports
    Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
    Ensure cash security is adhered to and that the cash repatriation is adequately insured.
    Responding promptly to customer enquiries.
    Handling customer complaints and escalating where necessary.
    Obtaining and evaluating all relevant customer information to match to products and services.
    Guiding customers in the account opening process.
    Providing feedback to improve the efficiency of the customer service process
    Ensure key rotations are done without compromise
    Ensure offsite storage for duplicate storage room keys
    Any other duty as assigned

    Qualifications

    A minimum of 3 years’ experience in a deposit taking environment will be required.
    Diploma in Micro-finance or Co-operative Management, or relevant qualifications in Business

    go to method of application »