Jobs Kenya

Website: Website http://caritas-mfb.co.ke/

  • Operations Excellence Officer Alternate Banking Channels Manager Manager, Customer Experience

    Operations Excellence Officer Alternate Banking Channels Manager Manager, Customer Experience

    JOB PURPOSE

    To assist in maintaining a professional work environment that focuses on superior performance by operations staff  Establish effective systems, procedures, and standards of performance for staff in Operations.

    KEY RESPONSIBILITIES.

     Develop and ensuring adherence to the internal policies and both internal and regulatory procedures.
     Continuous Process Improvements-quarterly review of all processes and procedures, to determine efficiency  which processes are to be reviewed quarterly.
     Working with other stakeholders, acting as the liaison between branches and the head office departments.
     Drive compliance in the branch network including but not limited to Operations excellence check list, Snap checks, validation reports, implementation and closure of audit/risk recommendation/ Risk Control Self-assessment and independent assessment.
     Achieve 95% in compliance and audit ratings within the branch network.
     Ensuring no operational losses through implementation of checks and balances and review of work by the operations team within the branch network.
     Ensure implementation and strict adherence of the approved Standard Operating procedures.
     Ensuring high level of customer satisfaction as per the bank’s customer service standards and guidelines.
     Coordinate centralization and standardization of operational processes across the bank and in conjunction with other control functions of the Bank.
     Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures, and manuals.
     Working closely with operations officers in performing quality control checks daily (tick back).
     Supervision of Branch Controls/Branch Operations Units
     Advising and guiding Branch operational staff on passing entries meant to effect reversals and corrections under their jurisdictions.
     Co-ordinate data cleanup exercises and liaise with Enterprise Risk Management on critical data sets as set by various regulations.
     Conduct regular checks on income leakages and co-ordinate process improvements to prevent leakages.
     Guiding and closing all audit exceptions and risk review findings within the Branches.
     Running business continuity plans and optimization initiatives.
     Any other duty assigned from time to time.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

     Bachelor’s degree
     Master’s degree would be an added advantage.
     At least Eight (8) years’ experience in banking environment, with a track record of success within operations and operational control environments.
     Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry.
     Excellent and demonstrated leadership capacity including possession of strategic development, monitoring,
     execution and reporting skills (Have a strategic outlook)
     Strong organizational, administrative, and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff.
     Professional Banking qualification (AKIB) is an added advantage.

    go to method of application »

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.Kindly indicate the position title on the subject line when applying.Closing date for application will be on 25th August 2023. Only shortlisted candidates will be contacted

    Apply via :

    recruitment@caritas-mfb.co.ke

  • Branch Managers

    Branch Managers

    JOB PURPOSE

    Reporting to the Head of Business Development, the Branch Manager will be responsible for achievement of business targets and effective management of branch operations within regulatory framework and the Bank’s policies and risk guidelines.

    KEY RESPONSIBILITIES

     Develop new business opportunities by proactively marketing for lending/deposit opportunities from current and prospective clients.
     Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction.
     Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
     Build   and maintain relationship with customers to the mutual benefit of both the customer and the bank
     Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly
     Entrench measurable and meaningful customer service standards and practices
     Ensure Compliance with the Bank’s policy, control guidelines and procedures
     Manage and monitor budget for the branch
     Collect market information from competitor products and levels of service.
     Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
     Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
     Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
     Ensure that opportunities to migrate customers to more appropriate, cost effective channels are identified and actioned.
     Ensure efficient, customer-orientated switchboard and telephone procedures.
     Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
     Complete disclosure to the customers in terms of accreditation, service fees, and commission.
     Ensure that laid-down instructions are adhered to by all areas under control.
     Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
     Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Operations, where appropriate, to address new or previously uncontrolled risks.
     Develop micro market sales plans to achieve responsive sales budgets/targets for branch.
     Gain a sound understanding of the different local market segments in the branch’s area of operation.
     Manage the sales tracking system and provide coaching and feedback to the team.
     Coach the sales team on product knowledge and making the most of cross-selling opportunities.
     To perform any other duty as assigned in line with the organization goals and objective.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

     Holder of bachelor’s degree in a business-related field.
     Relevant professional qualification in banking  AKIB/ACIB
     4 years’ experience in business development.
     Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
     Knowledge of the Retail Banking value proposition.
     Knowledge and understanding of the Area sales and service strategies.
     Ability to lead teams and deliver business results.
     Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.keKindly indicate the position title and location on the subject line when applying.Closing date for application will be on 21st August 2023. Only shortlisted candidates will be contacted. 

    Apply via :

    recruitment@caritas-mfb.co.ke

  • Direct Sales Representatives

    Direct Sales Representatives

    JOB PURPOSE

    The Direct Sales Representatives will be responsible for ensuring quality service to customers, effective utilization of marketing tools and ensuring sales targets are achieved.

    Key responsibilities and accountabilities

     Meet with clients in person to drive sales.
     Pitch and explain the types of financial services we provide to potential clients.
     Educate clients and answer questions about products.
     Advice clients to ensure that they buy products that best suit them.
     Guide clients through the buying process.
     Research on new market opportunities and techniques.

    Minimum Qualifications and Experience

     Degree in any field from a recognized Institution
     A previous experience in a financial institution will be an added advantage.
     Possess Good customer care skills.
     Computer literacy
     Have a Proven track record of success in sales related fields.
     Strong communication skills.
     Have a confident and resilient personality.
     Parish priest recommendation is a MUST.

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.Kindly indicate the position Title and Branch on the subject line when applying.Closing date for application will be on 15th July 2023.
     Only shortlisted candidates will be contacted. 

    Apply via :

    recruitment@caritas-mfb.co.ke

    caritas-mfb.co.ke

  • Network/Systems Administration Channels Support Officer

    Network/Systems Administration Channels Support Officer

    JOB PURPOSE

    Monitors and controls the status and daily activities of the Bank’s communications network. This includes in–house telephone systems, all personal computer (PC) servers and workstations, all aspects of Windows software, the local area network (LAN) and the wide area network (WAN), and all activities related to the security of the Bank’s networks. Performs or oversees all necessary configuration tasks, including but not limited to: employee additions and deletions, security maintenance, email profiles and Internet access. Performs necessary repairs and/or replacement of failed system components to ensure timely response and equipment availability. Provides assistance in problem identification and diagnosis, takes necessary action to resolve problems, as expeditiously as possible and ensures proper functionality of all hardware and software components of the Bank’s systems. Acts as liaison and point of contact to user departments for all voice and data communications and PC hardware and software functionality.

    KEY RESPONSIBILITIES

    Responsible for the evaluation, selection recommendation and installation of hardware and software required to ensure network security and protection of customer information, to include firewalls, anti–virus software, intrusion prevention and intrusion detection software, content filtering software and software patch management.
    Manage network availability, Service Recovery, to ensure projects, incidents; problems are addressed according to defined set of policies, processes, procedures, and Banks SLA’s.
    Effectiveness of integration of network strategy / blueprint with the bank’s business strategy.
    Effectiveness of the network security (policy, controls, and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
    Plans, Designs, and implements network projects in accordance with Bank’s requirements and Monitor Capacity/Performance of the networks to ensure optimum efficiency.
    Maintains up–to–date records and information on network/branch configurations, including hardware and software components, their locations, reliability, and service history.
    Responds to hardware and software Help Desk calls related to the banks network.
    Installs, repairs and upgrades servers and PC hardware as required and in accordance with banks policies.
    Maintains up–to–date inventory of hardware and software and their replacement components.
    Assists Bank users in the analysis and evaluation of new server and PC–based software products.
    Coordinates and performs installation, maintenance and upgrades to server and PCbased software.
    Assists in training users on hardware/software utilization and maintenance.
    Responsible for installation and maintenance of the in–house telephone system.
    Responsible for the maintenance of the Bank’s disaster recovery plan data communication network including updates to the disaster recovery plan.
    Participates in the testing of the disaster recovery plan on a periodic basis as per the banks policies.
    Deliver services that meet regulatory specifications. Work with internal and external auditors to document and confirm that all security administrative duties are properly performed as well as demonstrate overall compliance.
    Manage the 3rd party’s Information Security risk assessments process to ensure risk transparency and business acceptance, contractual obligations, due diligence assessments and enable risk-based decision making to support the Bank’s Third-Party Risk Program.
    Develop, update, and ensure completion trainings and awareness initiatives throughout the Bank on a periodic basis. In addition, ensure respective reporting tracking metrics in place.
    Evaluate and recommend security products, services, and/or procedures to enhance productivity and effectiveness.
    Manage specified Network /Information Security related projects from inception to completion.
    Provide guidance, evaluation, and advocacy on Information systems security audit responses.
    Coordinate and track all information technology and security related audits.
    Liaise with Internal Audit, IS audits, VAPTS maintaining excellent relationships and provide transparency.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

    Bachelor’s degree in computer science, Information Technology, or related field.
    CCNA, other relevant professional qualifications in IT field (added advantage)
    Project Management certification and experience will be an added advantage.
    Knowledge and experience configuring Active Directory and DNS.
    Three years’ experience in network support on medium to large organizations.
    Working experience in a bank or other financial services institutions.

    DESIRED COMPETENCIES

    Ability to effectively design and plan networks and server hardware for optimal performance.
    Knowledge and effective application of all relevant banking policies, processes, and procedures
    Thorough understanding of fundamental security related frameworks and network concepts
    Hands-on troubleshooting, analysis, and technical expertise to resolve incidents and requests.
    Ability to communicate effectively at different levels of the organization.
    Excellent problem-solving abilities and analytical skills.
    Ability to see the big picture with high attention to critical details.
    Results oriented and can achieve desired outcomes independently.
    Highly motivated and energetic with ability to multi-task effectively
    Ability to complete projects and perform daily tasks with minimal supervision

    go to method of application »

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.Kindly indicate the position title on the subject line when applying.Closing date for application will be on 28th June 2023. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@caritas-mfb.co.ke

  • Operations Excellence Officer Alternate Banking Channels Manager Manager, Customer Experience

    Operations Excellence Officer Alternate Banking Channels Manager Manager, Customer Experience

    JOB PURPOSE

    To assist in maintaining a professional work environment that focuses on superior performance by operations staff  Establish effective systems, procedures, and standards of performance for staff in Operations.

    KEY RESPONSIBILITIES.

     Develop and ensuring adherence to the internal policies and both internal and regulatory procedures.
     Continuous Process Improvements-quarterly review of all processes and procedures, to determine efficiency  which processes are to be reviewed quarterly.
     Working with other stakeholders, acting as the liaison between branches and the head office departments.
     Drive compliance in the branch network including but not limited to Operations excellence check list, Snap checks, validation reports, implementation and closure of audit/risk recommendation/ Risk Control Self-assessment and independent assessment.
     Achieve 95% in compliance and audit ratings within the branch network.
     Ensuring no operational losses through implementation of checks and balances and review of work by the operations team within the branch network.
     Ensure implementation and strict adherence of the approved Standard Operating procedures.
     Ensuring high level of customer satisfaction as per the bank’s customer service standards and guidelines.
     Coordinate centralization and standardization of operational processes across the bank and in conjunction with other control functions of the Bank.
     Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures, and manuals.
     Working closely with operations officers in performing quality control checks daily (tick back).
     Supervision of Branch Controls/Branch Operations Units
     Advising and guiding Branch operational staff on passing entries meant to effect reversals and corrections under their jurisdictions.
     Co-ordinate data cleanup exercises and liaise with Enterprise Risk Management on critical data sets as set by various regulations.
     Conduct regular checks on income leakages and co-ordinate process improvements to prevent leakages.
     Guiding and closing all audit exceptions and risk review findings within the Branches.
     Running business continuity plans and optimization initiatives.
     Any other duty assigned from time to time.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

     Bachelor’s degree
     Master’s degree would be an added advantage.
     At least Eight (8) years’ experience in banking environment, with a track record of success within operations and operational control environments.
     Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry.
     Excellent and demonstrated leadership capacity including possession of strategic development, monitoring,
     execution and reporting skills (Have a strategic outlook)
     Strong organizational, administrative, and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff.
     Professional Banking qualification (AKIB) is an added advantage.

    go to method of application »

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.Kindly indicate the position title on the subject line when applying.Closing date for application will be on 25th August 2023. Only shortlisted candidates will be contacted

    Apply via :

    recruitment@caritas-mfb.co.ke

  • Branch Managers

    Branch Managers

    JOB PURPOSE

    Reporting to the Head of Business Development, the Branch Manager will be responsible for achievement of business targets and effective management of branch operations within regulatory framework and the Bank’s policies and risk guidelines.

    KEY RESPONSIBILITIES

     Develop new business opportunities by proactively marketing for lending/deposit opportunities from current and prospective clients.
     Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction.
     Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
     Build   and maintain relationship with customers to the mutual benefit of both the customer and the bank
     Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly
     Entrench measurable and meaningful customer service standards and practices
     Ensure Compliance with the Bank’s policy, control guidelines and procedures
     Manage and monitor budget for the branch
     Collect market information from competitor products and levels of service.
     Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
     Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
     Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
     Ensure that opportunities to migrate customers to more appropriate, cost effective channels are identified and actioned.
     Ensure efficient, customer-orientated switchboard and telephone procedures.
     Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
     Complete disclosure to the customers in terms of accreditation, service fees, and commission.
     Ensure that laid-down instructions are adhered to by all areas under control.
     Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
     Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Operations, where appropriate, to address new or previously uncontrolled risks.
     Develop micro market sales plans to achieve responsive sales budgets/targets for branch.
     Gain a sound understanding of the different local market segments in the branch’s area of operation.
     Manage the sales tracking system and provide coaching and feedback to the team.
     Coach the sales team on product knowledge and making the most of cross-selling opportunities.
     To perform any other duty as assigned in line with the organization goals and objective.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

     Holder of bachelor’s degree in a business-related field.
     Relevant professional qualification in banking  AKIB/ACIB
     4 years’ experience in business development.
     Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
     Knowledge of the Retail Banking value proposition.
     Knowledge and understanding of the Area sales and service strategies.
     Ability to lead teams and deliver business results.
     Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.keKindly indicate the position title and location on the subject line when applying.Closing date for application will be on 21st August 2023. Only shortlisted candidates will be contacted. 

    Apply via :

    recruitment@caritas-mfb.co.ke

  • Direct Sales Representatives

    Direct Sales Representatives

    JOB PURPOSE

    The Direct Sales Representatives will be responsible for ensuring quality service to customers, effective utilization of marketing tools and ensuring sales targets are achieved.

    Key responsibilities and accountabilities

     Meet with clients in person to drive sales.
     Pitch and explain the types of financial services we provide to potential clients.
     Educate clients and answer questions about products.
     Advice clients to ensure that they buy products that best suit them.
     Guide clients through the buying process.
     Research on new market opportunities and techniques.

    Minimum Qualifications and Experience

     Degree in any field from a recognized Institution
     A previous experience in a financial institution will be an added advantage.
     Possess Good customer care skills.
     Computer literacy
     Have a Proven track record of success in sales related fields.
     Strong communication skills.
     Have a confident and resilient personality.
     Parish priest recommendation is a MUST.

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.Kindly indicate the position Title and Branch on the subject line when applying.Closing date for application will be on 15th July 2023.
     Only shortlisted candidates will be contacted. 

    Apply via :

    recruitment@caritas-mfb.co.ke

    caritas-mfb.co.ke

  • Network/Systems Administration Channels Support Officer

    Network/Systems Administration Channels Support Officer

    JOB PURPOSE

    Monitors and controls the status and daily activities of the Bank’s communications network. This includes in–house telephone systems, all personal computer (PC) servers and workstations, all aspects of Windows software, the local area network (LAN) and the wide area network (WAN), and all activities related to the security of the Bank’s networks. Performs or oversees all necessary configuration tasks, including but not limited to: employee additions and deletions, security maintenance, email profiles and Internet access. Performs necessary repairs and/or replacement of failed system components to ensure timely response and equipment availability. Provides assistance in problem identification and diagnosis, takes necessary action to resolve problems, as expeditiously as possible and ensures proper functionality of all hardware and software components of the Bank’s systems. Acts as liaison and point of contact to user departments for all voice and data communications and PC hardware and software functionality.

    KEY RESPONSIBILITIES

    Responsible for the evaluation, selection recommendation and installation of hardware and software required to ensure network security and protection of customer information, to include firewalls, anti–virus software, intrusion prevention and intrusion detection software, content filtering software and software patch management.
    Manage network availability, Service Recovery, to ensure projects, incidents; problems are addressed according to defined set of policies, processes, procedures, and Banks SLA’s.
    Effectiveness of integration of network strategy / blueprint with the bank’s business strategy.
    Effectiveness of the network security (policy, controls, and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
    Plans, Designs, and implements network projects in accordance with Bank’s requirements and Monitor Capacity/Performance of the networks to ensure optimum efficiency.
    Maintains up–to–date records and information on network/branch configurations, including hardware and software components, their locations, reliability, and service history.
    Responds to hardware and software Help Desk calls related to the banks network.
    Installs, repairs and upgrades servers and PC hardware as required and in accordance with banks policies.
    Maintains up–to–date inventory of hardware and software and their replacement components.
    Assists Bank users in the analysis and evaluation of new server and PC–based software products.
    Coordinates and performs installation, maintenance and upgrades to server and PCbased software.
    Assists in training users on hardware/software utilization and maintenance.
    Responsible for installation and maintenance of the in–house telephone system.
    Responsible for the maintenance of the Bank’s disaster recovery plan data communication network including updates to the disaster recovery plan.
    Participates in the testing of the disaster recovery plan on a periodic basis as per the banks policies.
    Deliver services that meet regulatory specifications. Work with internal and external auditors to document and confirm that all security administrative duties are properly performed as well as demonstrate overall compliance.
    Manage the 3rd party’s Information Security risk assessments process to ensure risk transparency and business acceptance, contractual obligations, due diligence assessments and enable risk-based decision making to support the Bank’s Third-Party Risk Program.
    Develop, update, and ensure completion trainings and awareness initiatives throughout the Bank on a periodic basis. In addition, ensure respective reporting tracking metrics in place.
    Evaluate and recommend security products, services, and/or procedures to enhance productivity and effectiveness.
    Manage specified Network /Information Security related projects from inception to completion.
    Provide guidance, evaluation, and advocacy on Information systems security audit responses.
    Coordinate and track all information technology and security related audits.
    Liaise with Internal Audit, IS audits, VAPTS maintaining excellent relationships and provide transparency.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

    Bachelor’s degree in computer science, Information Technology, or related field.
    CCNA, other relevant professional qualifications in IT field (added advantage)
    Project Management certification and experience will be an added advantage.
    Knowledge and experience configuring Active Directory and DNS.
    Three years’ experience in network support on medium to large organizations.
    Working experience in a bank or other financial services institutions.

    DESIRED COMPETENCIES

    Ability to effectively design and plan networks and server hardware for optimal performance.
    Knowledge and effective application of all relevant banking policies, processes, and procedures
    Thorough understanding of fundamental security related frameworks and network concepts
    Hands-on troubleshooting, analysis, and technical expertise to resolve incidents and requests.
    Ability to communicate effectively at different levels of the organization.
    Excellent problem-solving abilities and analytical skills.
    Ability to see the big picture with high attention to critical details.
    Results oriented and can achieve desired outcomes independently.
    Highly motivated and energetic with ability to multi-task effectively
    Ability to complete projects and perform daily tasks with minimal supervision

    go to method of application »

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.Kindly indicate the position title on the subject line when applying.Closing date for application will be on 28th June 2023. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@caritas-mfb.co.ke

  • Customer Service/Teller

    Customer Service/Teller

    JOB PURPOSE
    To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.
    KEY RESPONSIBILITIES

    Receiving customers at the branch and attending to enquiries
    Receiving customers emails and phone calls and providing prompt feedback
    Engage customers with inactive accounts to activate them
    Assist customers in the account opening procedures
    Conduct KYC and AML verify customers’ credentials and information shared
    Report any fraudulent or questionable potential customers
    Share the bank product flyer and introduce the features to the customer for future follow up.
    Cross sell bank products to existing customers to increase product usage level
    Processing of deposit and withdrawal transactions
    Efficient execution client’s instructions and follow up
    Provide service feedback form to the customers
    Ensure the banking  is well stocked with promo material and necessary stationery
    Authenticate all outward cheques and post in the system
    Cash management by tracking the level of cash in your till and the demand levels
    Keep the cash tills secure
    Management of turnaround time on customer queries
    Queue management in the banking hall
    Ensure the customer experience is commendable at all times.
    Monitor the ambience and cleanliness of the banking hall through the day
    Facilitate applications of ATMs and mobile banking services
    Coordinate the postage of parcels from branch to designated recipients and back
    Coordinate the branch meeting logistics
    Responsible for basic office supplies such as stationery, water etc
    To perform any other duty as assigned in line with the organization goals and objective

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

    Degree in a Business Management, Accounting, Finance or Business Administration.
    Professional banking qualifications will be added advantage
    2 Year work experience in a bank
    Excellent customer service skills
    Able to multitask
    A fast learner
    Good communication and interpersonal skills
    Good marketing and People management skills
    Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 03rd May 2023. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@caritas-mfb.co.ke

  • Relationship Officer – Consumer Business Relationship Officer – Micro Business

    Relationship Officer – Consumer Business Relationship Officer – Micro Business

    JOB PURPOSE
    The purpose of the role is to grow the consumer loan and liability book through retail customers, corporate schemes/partners, Government institutions, Developers, and other relevant partnerships.
    KEY RESPONSIBILITIES

    Drive sales budgets/targets through the branch sales team to ensure they are achieved.
    Establish and maintain a strong customer focus approach both with internal and external customers.
    Facilitate and develop sound relationships with the Employers, Government institutions, Insurance companies and other strategic partners.
    Enter key partnerships with key stakeholders in the consumer lending segment.
    Ensure participation in relevant forums with key partners/customers
    Facilitate and develop sound relationships with the internal channels such as Branch network, Marketing units and other Head Office departments.
    Proactively engage customers to establish service levels and initiate constant improvement.
    Provide regular and honest feedback to agents and clients.
    Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
    Keep customers constantly informed on the progress of their applications and drive this culture throughout the team
    Adherence to the consumer lending product profile, Credit Policies, Legislation (KYC) & (AML).
    Identify and address any fraud related activities and ensure risk exposure is minimized.
    Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
    Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.
    Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.
    Maintain a high quality-lending book, through prudent and effective management thereof.
    Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
    Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets.
    Provide weekly/monthly management information reports to all relevant stakeholders.
    To perform any other duty as assigned in line with the Organizational goals and objectives.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

    Holder of bachelor’s degree in a business-related field.
    Thorough knowledge of MSME banking product and policies.
    Minimum 3 year working experience in the same position
    AKIB banking certificates will be an added advantage
    3 years’ experience in banking 2 of which should be in Business development (Personal Banking/Consumer lending) and customer relationship management.
    Knowledge of lending products and prudential guidelines.
    Ability to lead teams and deliver business results.
    Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

    go to method of application »

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 4th May 2023. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@caritas-mfb.co.ke