Website: Website http://alternatedoors.co.ke/

  • Team Leader 

Service Center Support Engineer 

Power Engineer

    Team Leader Service Center Support Engineer Power Engineer

    We are looking for an experienced team leader to oversee marketing team and the technical support personnel responsible for training & offering support on the usage of iPos.
    Responsibilities

    To oversee the team assisting stockists/users to transfer manual records in to the system
    Training and offering support to stockists on the usage of iPos
    To supervise the team assisting stockists on system functionalities
    Ensuring the stockists are using the iPos
    Forwarding complains & suggestions to the IT department
    Being the first call in case any stockist has an issue with the system
    Submit reports to the Marketing Manager

    Requirements

    Bachelor’s Degree in Business Management or any other relevant field
    More than two years sales and marketing experience in a FMCG industry
    2-3 years in team management
    Demonstrate experience in the use of an ERP system
    Perfect customer care & interpersonal skills
    Strong verbal and written communication.

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  • F&B Manager 

Account Manager

    F&B Manager Account Manager

    Our client a leading multinational 5 star chain of hotels within East Africa. They are currently seeking to hire a F&B Manager to be based in Uganda.
    He/She will be responsible for managing all F&B operations and for delivering an excellent guest experience.
    The successful candidate should be able to forecast, plan and manage all F&B orders, staff and finance.
    The goal is to maximize sales and revenue through high levels of customer delight and employee engagement.
    Responsibilities

    Assist in the identification and implementation of staff training programs to ensure the company’s operating standards are achieved;
    Overall management, control and discipline of all F&B functions within the establishment.
    Provide leadership and guidance to employees working under him and give advice to management on costing and other financial matters.
    In charge of business forecast: Daily, Weekly & monthly sales summary monitoring and reporting.
    General administrative duties; reports preparation and analysis and recommendation.
    Maintaining effective cost control in all areas in all areas of the F&B department.
    Management of all staff activities, setting standards, driving professionalism, providing feedback, managing performance, engendering support and building loyalty.
    Understanding of the market trends in food and beverage services and being a leader in this.
    Ensure Discipline in all stations, readiness of all stations, cleanliness, staff levels, uniforms, food presentation, buffet displays, food and drink service sequence as well as the overall standards of service, hygiene and safety.
    Advice on best practices to win and retain customers through the provision of effective and efficient operating standards.
    Ensure that all F&B areas are inspected in a timely manner and are in compliance with company’s standards by checking for quality.

    Qualifications

    Diploma or Degree in Hotel Management, Culinary Arts or related field from a recognized Institution;
    Must be computer literate
    5 years’ extensive F&B service experience in a 4/5 star luxury hotel
    Highly conversant with HACCP regulations as well as safety policies;
    Knowledge in budgeting, forecasting and management of costs;
    Be conversant with advanced principles of food and beverage management, revenue management and cost control.
    Communication and leadership skills
    Up to date with food and beverages trends and best practices
    Ability to manage personnel and meet financial targets
    Guest-oriented and service-minded

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  • Waiters & Waitresses 

Account Manager 

Baker 

Chef 

F&B Manager 

Front Desk Executive

    Waiters & Waitresses Account Manager Baker Chef F&B Manager Front Desk Executive

    Our client in the hospitality industry is currently looking to hire Waiters / Waitresses
    Requirements

    Reputable college training is a plus
    Basic food and beverage knowledge
    Right work attitude
    Flexible
    Strong social skills
    Should be a team player and willing to learn
    Strong written and verbal communication skills
    Strong organizational skills

    Responsibilities

    Explains how various menu items are prepared, describing ingredients and cooking methods
    Informs customers of daily specials, making recommendations upon request
    Serving & Clearing dishes, making sure the crockery is clean & polished before use
    Assisting in inventory for crockery, cutlery, linens etc for the restaurant
    Assisting customers in all their needs
    Required to attended mandatory training sessions, restaurant meetings and briefing
    Responsible for coordinating entire station and communicating with front and back of the house personnel to provide a dining experience that meets or exceeds guest expectations
    Processes guest orders to ensure that all items are prepared properly and on a timely basis
    Present, open, and pour wine when serving guests
    Observes diners to ensure that guests are satisfied with the food and service
    Responds to additional requests and determines when the meal has been completed
    Preparing totals bills and accepts payment or refers guests to cashier
    May assist bus person with stocking, removing, and resetting dishes and silverware between courses and cleaning and resetting tables

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  • Support Analyst 

Short-Term Project Assistant

    Support Analyst Short-Term Project Assistant

    Our Client in the ICT industry is currently looking to hire an Application Support Analyst.
    Business Purpose / Objective
    Administration, maintenance and Tier II line support for the Group enterprise systems. Responsible for maintaining, supporting, and upgrading existing systems and applications.
    Reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence.
    Ensures that all service level agreements (SLAs) for applications support services across the organisation are delivered according to specifications.
    Responsibilities

    Provide first line and second line support and maintenance services to all enterprise systems. Escalates and sources expertise when necessary.
    Proactive monitoring of various production systems for performance, availability, and other critical parameters
    Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters
    Maintenance and administration of the Group enterprise system
    Ensure the enterprise systems is adequately sized to meet SLA’s with the business
    Define and monitor data and application availability for the enterprise system
    Document and update processes and procedures in use for the enterprise system
    Providing and monitoring SLAs and OLAs
    Adequate communication to stakeholders on the state of any tickets assigned
    Follow up and reporting on tickets escalated to third line support
    Testing new system functionality before deployment into production environments
    Test the achievement of supportability requirements for delivered solutions
    Approvals for acceptance tests

    Requirements

    Degree in I.T
    ITIL
    Min 2 – 4 years in a similar position
    Knowledge of insurance business and/or asset management will be an added advantage
    Must be able to demonstrate a customer first approach to support
    Natural aptitude for trouble shooting & problem solving
    Have solid experience in a helpdesk or technical support environment
    Highly organised and able to work on own initiative to complete the range of tasks required
    Working knowledge of help desk software
    The ability to liaise and communicate confidently and professionally with customer representatives at all levels
    Ability to escalate problems to the appropriate IT group for resolution
    Flexible and willing to work outside core business hours as required

    Key Competencies
    Customer service orientation problem analysis problem-solving adaptability team interaction planning and organizing attention to detail

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  • Procurement / Admin Person

    Procurement / Admin Person

    Responsibilities

    Planning, prioritizing, assigning, supervising and reviewing work of team responsible for purchasing and supplies.
    Maintaining stock, supplies and inventories by forecasting levels of demand as well as keeping a constant check on the stock levels.
    Conduct research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality.
    Ensuring suppliers are well aware of our business objectives and any changes or schedules is communicated to them in good time.
    Coordinating with all the relevant departments in order to predict their requirements.
    Acquisition of raw materials by raising of LPOs.
    Follow up with the supplier on orders.
    Receiving of raw materials and raising relevant documents as well as posting.
    Checking the received stocks against invoices.
    Issuing materials to the requesting departments and monitoring the same.
    Ensuring there is proper arrangement of the stores and proper documentation of stock levels.
    Posting and filing of invoices.
    Proper filing of all documents raised and received.
    Build and maintain good relationships with new and existing suppliers.
    Produce weekly reports and statistics using computer software i.e. SAGE and Excel.
    Develop a purchasing strategy and a proper schedule for collection of materials from suppliers.
    Any other duties assigned by management.

  • Front Office 

Application Analyst

    Front Office Application Analyst

    Our Client in the ICT industry is currently looking to hire a Front Office Admin.
    Position Overview
    This position is responsible for offering administrative and coordinative support to the entire organization.  This is through acting speedily and timely on requests made from our customers.
    Responsibilities
    Prompt responsiveness on calls

    Ensure to answer all calls by the second ring
    Screening all calls as requested, rerouting calls to their proper recipient, taking and relaying messages immediately
    Escalate to the HOD after one hour on instances where a customer’s request was not responded within the hour.
    Ensure to sort out mails and hand over to the respective staff within 10 minutes after receipt of the mail

    Ensure excellence in handling of customers and visitors

    Ensure that all customers and visitors are attended to within a maximum time of 15 minutes
    Guide visitors to the offices they need to go
    Organize a weekly boardroom schedule and maintain it for optimal use

    Generate sales for the company

    Ensure generation of 4 sales leads per month

    Ensure 100% compliance on CRM/ERP

    Login of all calls in the system with clear distinctions of what the calls relate to.

    Real time update on CRM/ERP on all activities undertaken
    Ensure 100% Compliance to ISO 9001:2015

    Strict adherence to company policies and ISO 9001:2015 standards and procedures daily

    Requirements

    Bachelors in Front Office Management & Customer Relations/Public Relations or;
     A minimum of three (3) years work experience in a similar position from a reputable organization preferably in the ICT sector
     Interpersonal skills
     Easy to contact and to communicate and work with
     Exhibits a sense of urgency when necessary
     Good oral and written communication skills
     Ability to issue and explain good instructions
     Working knowledge of computer systems, ability to learn CRM input, retrieval and use.
     Understanding of proper use of work orders, priorities and schedules
     Ability to work in a team environment, fully supporting the goals and objectives of the sales, maintenance and operations efforts.
     Client service and public interaction skills
     Effective verbal and listening communications skills
     Ability to read and write to record pickups and maintain daily records

    Personal Attributes

     Be honest and trustworthy
     Be respectful
     Possess cultural awareness and sensitivity
     Be flexible
     Demonstrate sound work ethics
     Deal with the public in a positive, courteous and respectful manner

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  • Human Resource 

Sales Team Leader

    Human Resource Sales Team Leader

    Our Client in the hospitality industry is currently looking to hire a Human Resource Manager.
    Summary
    The Human Resources Manager manages all aspects of the department including but not limited to development of Human Resource Policy, employee recruitment, selection, induction, training, employee welfare, performance appraisal, leave management, discipline.
    Job Responsibilities

    Manage and monitor activities of all employees in the Hotel, making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures
    Carries out Job evaluation continually
    Assists management in the development and updating of the human resource policy, employee handbook
    Undertake responsibility for Scheduling and Payroll of the hotel
    Undertake responsibility for recruitment and selection of all employees together with the line managers within approved staff establishment
    Issues letters of appointment to members of staff
    Undertakes training and promotion, transfer, rotation  in conjunction with the line managers
    Undertakes the responsibility for proper induction of all employees
    Set Payroll  Budget
    Work closely with the line departments to conduct performance appraisal
    Coordinate daily activities with hotel management team on a daily basis.
    Hold monthly department meetings keeping staff informed of all activities in the hotel,
    Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
    Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.
    Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
    Ensure positive employee morale and welfare of the employees
    Ensures  counseling and disciplining in accordance to the company policies
    Maintain all employee records concerning attendance and punctuality
    Participate in daily management briefs
    Schedules leave in conjunction with the line managers
    Works with Union where applicable
    Perform other hotel-related duties as required

    Requirements

    Must have HR Skills and Competencies
    Must have worked as a HR Manager in a 3 or 4 star Hotel of not less than 100 staff for 2 years and above

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  • Head Butcher 

Web Developers

    Head Butcher Web Developers

    Our Client in the hospitality industry is currently looking to hire a Head Butcher.
    Scope
    To produce meals and services within the required deadlines and to the company’s set standards and customers’ satisfaction. To work within the catering operating budget using company nominated suppliers, while ensuring maximum guest and employee satisfaction consistent with the companys’ Standards, through planning, organizing, directing, training and controlling the culinary operations and administration.
    Job Responsibilities 

    General

    Work with the central kitchen Executive chef to produce high quality meat products as per company’s specifications.
    Ensure quality and consistency in terms of meat products/ cuts to be supplied to the various outlets.
    Establish high standards of hygiene and sanitation in the butchery through proper handling and production of the meat items by following general HACCP guidelines and principles.
    Maintaining an efficient par level for all meat, fish and seafood products to ensure availability of products at all times.
    Train auxiliary culinary staff on maintaining set standards in terms of portioning and any butchery production.
    Liaise with the procurement team on receiving procedures to ensure that high quality meat products are received from the suppliers.
    Ensure that all butchery equipment is kept in good working condition through proper handling / use and timely maintenance is done and also by reporting the slightest malfunction to the Head chef.
    Ensure adequate cost control measures are met by following set standards of production e.g portion control and making sure that there is minimal wastage from the meat products.
    Conduct regular stock takes to ensure accountability and effective control measures by working closely with the cost controllers and Head chef.
    To monitor and maintain consistent food standards and quality across all areas and during all stages of production and supply.
    To participate in the HACCP procedure according to the company’s Food Safety Management document.
    To ensure quality control measures and hygiene systems are achieved at all times.
    To have total accountability for the day to day running of the kitchen service
    To achieve food budget cost controls, ensuring minimum wastage within the unit.
    To actively participate in the ongoing management and development of menus.
    Stock takes are produced monthly.
    All relevant paper work is updated and filed correctly, including cleaning rota and closing down procedures
    Stock rotation and use by dates for the production of food are followed and food is produced so as not to contribute to wastage.
    All menus are costed accurately

    Maintenance

    To maintain all equipment within the catering operation through due care and diligence as instructed.
    To notify the Executive Chef regarding engineer call outs for all repairs on catering equipment, unless otherwise instructed.

    Staff Management

    To be responsible for the actions and discipline of all staff in line of command.
    To ensure operational areas are properly prepared for all functions each day.
    To participate in the staff meetings
    To participate in the identification of training needs of all staff within line of responsibility on both an individual and group basis, including work methods, safety at work, health, hygiene and quality.
    To undertake staff briefing with all team members at the start of their working day.
    Ensure proper staffing and scheduling in accordance to productivity guidelines
    Complete annual appraisals
    To actively recruit and select kitchen personnel
    Development of Job descriptions
    Staff recruitment is carried out the correct way and relevant documentation is completed prior to any placement.

    Health and Safety

    Ensure the company’s Health and Safety Policy is fully promoted and arrangements have been made to carry out the policy.
    To understand and have a working knowledge of all current Health and Safety legislation and Food Hygiene legislation and to be conversant with the rules contained therein.
    Ensure cleaning is carried out as per the cleaning rota
    Ensure day dotting is carried out as per HACCP
    Ensure all stewards are trained to Basic food hygiene level as a minimum
    Quality of goods purchased is monitored

    Other Duties and Responsibilities

    The post holder will undertake training and development as appropriate and keep apprised of developments in his/her field of expertise.
    This job description is current at commencement of employment. In consultation with you it is liable to variation by management to reflect or anticipate changes in, or to the job.
    Liaise direct with key customer contracts and attend review meetings giving presentation when required.
    Review objectives with departmental heads as required
    Attend HOD meetings
    Review training with junior members of staff and carry out as required.
    Ensure regular reading of trade press for innovative ideas
    Hold 1/4rly meetings (as part of the team meeting) to discuss new ideas.
    Take every opportunity to interact with guests and obtain constructive feedback.
    Performs any other duties as assigned to him/her by management.

    Qualifications

    High School Graduate or equivalent.
    Culinary Management Diploma/Degree an asset
    Over 3 years of experience in a 5 star hotel in similar position

    Competencies

    Building teamwork
    Developing others
    Motivating others
    Planning/ Organization
    Problem solving & Decision Making
    Conflict Management
    Entrepreneurial Orientation
    Stress Management
    Interpersonal Skills
    Change Management

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  • Financial Accountant 

Marketer

    Financial Accountant Marketer

    Our client in the ICT industry is currently looking to hire a Financial Accountant.
    Job Responsibilities

    Prepare the company’s annual budget as well as sales forecasts and submit it to the Finance Manager for approval at the beginning of each calendar year.
    Prepare monthly analysis of cost of goods sold and operational expenses against prior budget and previous years’ performance, providing recommendations to help mitigate the risks.
    Identify, investigate, and analyze potential operational improvement. As appropriate, based on findings make recommendations for operational changes (policy, procedures, processes, etc.) and submit them to the Finance Manager on a monthly basis.
    Providing financial advice to Business Unit Managers by studying operational issues; applying financial principles and practices; developing recommendations.
    Handling statutory deductions and tax payments while observing the stipulated deadline dates of submission, this includes the following taxes, Income tax, VAT, PAYE, Withholding tax, NHIF, NSSF NITA levies etc.
    Computation and timely payment of sales commissions for the sales teams in the different business units.
    Handling cheque payments and maintaining the dispatch register and monthly bank reconciliation for all accounts operated by the business units.
    Implementation of financial risk management policies of the company, which include insurance of assets and open risks, tax risk management and forex risks. Ensure also that the company working capital is safeguarded by maintaining adequate cash flow.
    Manage the debtors accounts and maintain constant follow ups with the business unit managers to ensure that the accounts are settled in a timely manner
    Generation and analysis of financial reports and submitting them to the relevant personnel for action, this includes monthly, quarterly and half year management accounts.
    Ensuring that supplier accounts are reconciled on a monthly basis and maintain necessary records of the same, maintenance of a proper filing and retrieval system of purchases invoices, supplier statements payment vouchers.
    Ensure correct costing of landed price is done and selling price derived based on set profit margins for all imported stocks.
    Preparing project budgets at the start of the project -liaising with technical, procurement and Customer Service departments.
    Preparing project costing reports on a monthly basis and sharing them with the relevant departments.
    Preparing monthly departmental budgetary allocations and sharing them with the relevant personnel for implementation
    Take part in preparation for both external and internal audits and ensure effective implementation of audit recommendations, making of final accounts.
    Training and orientation of junior accounting staff.
    Sourcing for local suppliers of goods and services as well as handling the payment procedure for the same.
    Any other duty as may be assigned by the supervisor or management from time to time

    Qualifications

    Degree in Finance Management or its equivalent
    CPA K
    Registration with ICPAK is an added advantage
    At least 5 years’ experience in a busy environment
    Experience in handling audits is a mandatory requirement

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  • Sales Manager

    Sales Manager

    Jobs Details
    The Sales Manager is responsible for the overall management of company’s strategic goals in regards to revenue growth through preparation of most competitive Quotations, Report & Proposals in compliance with the client’s requirement / technical specifications.
    You will endeavor to grow the company’s revenue by building and maintaining a motivated, capable workforce who are proud to work for our clients and able to deliver our commercial strategy. You will be incharge of the  marketing, sales and product development team member.
    Job Responsibilities

     The Sales & marketing Strategic Plan: – To act as the driving force behind the development and implementation of the Sales & Marketing Strategy, working with the team to deliver on the marketing and customer relationship objectives of the business.
     Drive the Company set Annual Turn-Over Target
     Be responsible for the overall management, development and assessment of the entire Sales & Marketing and Product Management teams for the achievement of volume and profit objectives across the business in line with the agreed annual budgets for each division.
     To work with the HR department to ensure that pay plans and objectives are set and performance appraisals are conducted for each member of the team, ensuring that all have the appropriate skill set to achieve their objectives and are competent in their roles.
    In liason with the HR, assess training needs and ensure that the relevant level of training, development and coaching is available to all team members.
    Ensure effective and efficient performance review of the team members
    Working closely with the Product Managers to ensure that the activities of the Sales teams are integrated with the individual sales team members including, but not limited to, opportunity development and campaign planning
    Work with the Chief Operations Officer to ensure that there is a defined process for the Sales teams to be well briefed on current projects or issues with customers.
    Developing and implementing sales & marketing plans, customer campaign awareness and support business strategy, goals and objectives.
    Sales targets, customer revenue, tracking sales results and profitability of all channels and customer retention.
    To set and manage targets across all customer relationship activity.
    Planning on programs that will enhance company marketing, product development and sales strategy
    Offer leadership, guidance and direction to all team members working under your team.
     Plan and deliver revenue generating programs and offering competitive quotations
     Come up with programs to ensure customer loyalty and further their retention.
     Increase our customers portfolio
     Provide real time data and updates on departments activities and performance

    Organizational Alignment

    Reports to the CEO with a dotted line to the COO
     Reporting to this position: product development staff, sales administration staff, marketing staff

    Qualifications

     Degree in IT /Business management or any other equivalent
     A minimum of 5 years experience in a similar position in ICT/Telecommunications industry
     Technical qualifications, CIM or equivalent at an advanced level
     Strong leadership skills
     Computer literacy