Website: Website http://alternatedoors.co.ke/

Support Engineer Area Sales Representative

Our Client in the IT industry is currently looking to hire a Service Center Support Engineer.
Responsibilities

Installation and configuration of computer hardware operating systems and applications
Ability to take staff and/or clients through a series of preventive actions, either face to face or over the telephone to help set up systems or resolve issues
Provide support, including procedural documentation and relevant reports to the Clients
Work continuously on a task until completion (or referral to third parties, if appropriate);
Prioritize and manage many open cases at one time and keeping them up to date
Low and high end level pc, laptop and printer installation, hardware & software troubleshooting and repairs.
Analyze and diagnose and resolve problems in real time.
Courtesy calling existing customers to ensure business stability and Assisting with enquiries and issues affecting their operations.
Provide real time resolution to escalated customer support inquiries;
Ensure continuous monitoring of customer issues until they are resolved;
Carry out proactive hardware maintenance and monitor all hosted equipment;
Understand and convert customer technical requirements to solutions;
Ensure IT policies and processes are followed at all times;
Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies
Resolving escalated customer complaints without the need for team lead intervention
Documenting troubleshooting and problem resolution steps
Participation in providing training to customers as required
Perform any other job that may be assigned by the management.

Requirements

BSC Degree or equivalent; post graduate degree desirable
Minimum of 3 years
Knowledge of Windows OS, general desktop and printer support issues
Have the necessary HP Certifications for HP Products (Desktops, Laptops, Printers and Plotter Models.
Thorough knowledge of equipment, system and application design.
Strong verbal and written communication skills: needs analysis, positioning, business justification.
Provide training to internal users.
Ability to travel as needed.
Project Management skills
Time Management skills
Strong interpersonal skills and professionalism are critical

Key Competencies

Demonstrated ability to solve complex technical problems in complex technical environments.
Ability to demonstrate good judgment and decision making
Demonstrated proficiency in one multi-user operating system.
Tenacity, resilience and ability to tolerate stress
Good troubleshooting technique
To be able to work flexible hours when necessary
Ability to pursue and achieve professional certifications

go to method of application »

October 24, 2024
F&B Manager Account Manager Service Center Support Engineer

Our client a leading multinational 5 star chain of hotels within East Africa. They are currently seeking to hire a F&B Manager to be based in Uganda.
He/She will be responsible for managing all F&B operations and for delivering an excellent guest experience.
The successful candidate should be able to forecast, plan and manage all F&B orders, staff and finance.
The goal is to maximize sales and revenue through high levels of customer delight and employee engagement.
Responsibilities

Assist in the identification and implementation of staff training programs to ensure the company’s operating standards are achieved;
Overall management, control and discipline of all F&B functions within the establishment.
Provide leadership and guidance to employees working under him and give advice to management on costing and other financial matters.
In charge of business forecast: Daily, Weekly & monthly sales summary monitoring and reporting.
General administrative duties; reports preparation and analysis and recommendation.
Maintaining effective cost control in all areas in all areas of the F&B department.
Management of all staff activities, setting standards, driving professionalism, providing feedback, managing performance, engendering support and building loyalty.
Understanding of the market trends in food and beverage services and being a leader in this.
Ensure Discipline in all stations, readiness of all stations, cleanliness, staff levels, uniforms, food presentation, buffet displays, food and drink service sequence as well as the overall standards of service, hygiene and safety.
Advice on best practices to win and retain customers through the provision of effective and efficient operating standards.
Ensure that all F&B areas are inspected in a timely manner and are in compliance with company’s standards by checking for quality.

Qualifications

Diploma or Degree in Hotel Management, Culinary Arts or related field from a recognized Institution;
Must be computer literate
5 years’ extensive F&B service experience in a 4/5 star luxury hotel
Highly conversant with HACCP regulations as well as safety policies;
Knowledge in budgeting, forecasting and management of costs;
Be conversant with advanced principles of food and beverage management, revenue management and cost control.
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded

go to method of application »

October 24, 2024
Sales Engineer Project Manager Area Sales Representative

They are looking for a talented, highly motivated and customer-focused Sales Engineer to join their company.
Job Purpose
To grow sales of compressed air equipment and systems by providing product application, technical and commercial support the Sales process, and end customers.
Responsibilities

Identify prospective customers by using business directories, follow leads from existing clients, and attend trade shows and conferences.
Acquire and build up customers from industrial companies and dealers.
Contact new and existing customers to discuss their needs and to explain how specific products and services can meet these needs.
Help or give recommendations to customers based on the customers’ needs, product specifications, and regulations.
Negotiate/close deals and handle complaints or objections.
Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Identifies product improvements or new products by keeping up to date on industry trends, market activities, and competitors.

Qualifications

Bachelors or Master’s degree in Mechanical Engineering, industrial engineering or Equivalent.
Min of 3-5 yrs. In selling of capital equipment.
Analytical and conceptual skills and proficient usage of selling strategies.
Willingness to travel, enthusiasm & sociability.
Excellent communication skills. Both written and spoken.
Proficiency in MS office products.

Our offer

Systematic induction and periodical training.
Optimal support by our motivated back-office.
Job security and performance- related remuneration.
Use of modern EDP tools (e.g SAP S/4).

go to method of application »

October 24, 2024
Team Leader Service Center Support Engineer Power Engineer

We are looking for an experienced team leader to oversee marketing team and the technical support personnel responsible for training & offering support on the usage of iPos.
Responsibilities

To oversee the team assisting stockists/users to transfer manual records in to the system
Training and offering support to stockists on the usage of iPos
To supervise the team assisting stockists on system functionalities
Ensuring the stockists are using the iPos
Forwarding complains & suggestions to the IT department
Being the first call in case any stockist has an issue with the system
Submit reports to the Marketing Manager

Requirements

Bachelor’s Degree in Business Management or any other relevant field
More than two years sales and marketing experience in a FMCG industry
2-3 years in team management
Demonstrate experience in the use of an ERP system
Perfect customer care & interpersonal skills
Strong verbal and written communication.

go to method of application »

October 24, 2024
F&B Manager Account Manager

Our client a leading multinational 5 star chain of hotels within East Africa. They are currently seeking to hire a F&B Manager to be based in Uganda.
He/She will be responsible for managing all F&B operations and for delivering an excellent guest experience.
The successful candidate should be able to forecast, plan and manage all F&B orders, staff and finance.
The goal is to maximize sales and revenue through high levels of customer delight and employee engagement.
Responsibilities

Assist in the identification and implementation of staff training programs to ensure the company’s operating standards are achieved;
Overall management, control and discipline of all F&B functions within the establishment.
Provide leadership and guidance to employees working under him and give advice to management on costing and other financial matters.
In charge of business forecast: Daily, Weekly & monthly sales summary monitoring and reporting.
General administrative duties; reports preparation and analysis and recommendation.
Maintaining effective cost control in all areas in all areas of the F&B department.
Management of all staff activities, setting standards, driving professionalism, providing feedback, managing performance, engendering support and building loyalty.
Understanding of the market trends in food and beverage services and being a leader in this.
Ensure Discipline in all stations, readiness of all stations, cleanliness, staff levels, uniforms, food presentation, buffet displays, food and drink service sequence as well as the overall standards of service, hygiene and safety.
Advice on best practices to win and retain customers through the provision of effective and efficient operating standards.
Ensure that all F&B areas are inspected in a timely manner and are in compliance with company’s standards by checking for quality.

Qualifications

Diploma or Degree in Hotel Management, Culinary Arts or related field from a recognized Institution;
Must be computer literate
5 years’ extensive F&B service experience in a 4/5 star luxury hotel
Highly conversant with HACCP regulations as well as safety policies;
Knowledge in budgeting, forecasting and management of costs;
Be conversant with advanced principles of food and beverage management, revenue management and cost control.
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded

go to method of application »

October 24, 2024
Waiters & Waitresses Account Manager Baker Chef F&B Manager Front Desk Executive

Our client in the hospitality industry is currently looking to hire Waiters / Waitresses
Requirements

Reputable college training is a plus
Basic food and beverage knowledge
Right work attitude
Flexible
Strong social skills
Should be a team player and willing to learn
Strong written and verbal communication skills
Strong organizational skills

Responsibilities

Explains how various menu items are prepared, describing ingredients and cooking methods
Informs customers of daily specials, making recommendations upon request
Serving & Clearing dishes, making sure the crockery is clean & polished before use
Assisting in inventory for crockery, cutlery, linens etc for the restaurant
Assisting customers in all their needs
Required to attended mandatory training sessions, restaurant meetings and briefing
Responsible for coordinating entire station and communicating with front and back of the house personnel to provide a dining experience that meets or exceeds guest expectations
Processes guest orders to ensure that all items are prepared properly and on a timely basis
Present, open, and pour wine when serving guests
Observes diners to ensure that guests are satisfied with the food and service
Responds to additional requests and determines when the meal has been completed
Preparing totals bills and accepts payment or refers guests to cashier
May assist bus person with stocking, removing, and resetting dishes and silverware between courses and cleaning and resetting tables

go to method of application »

October 24, 2024
Support Analyst Short-Term Project Assistant

Our Client in the ICT industry is currently looking to hire an Application Support Analyst.
Business Purpose / Objective
Administration, maintenance and Tier II line support for the Group enterprise systems. Responsible for maintaining, supporting, and upgrading existing systems and applications.
Reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence.
Ensures that all service level agreements (SLAs) for applications support services across the organisation are delivered according to specifications.
Responsibilities

Provide first line and second line support and maintenance services to all enterprise systems. Escalates and sources expertise when necessary.
Proactive monitoring of various production systems for performance, availability, and other critical parameters
Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters
Maintenance and administration of the Group enterprise system
Ensure the enterprise systems is adequately sized to meet SLA’s with the business
Define and monitor data and application availability for the enterprise system
Document and update processes and procedures in use for the enterprise system
Providing and monitoring SLAs and OLAs
Adequate communication to stakeholders on the state of any tickets assigned
Follow up and reporting on tickets escalated to third line support
Testing new system functionality before deployment into production environments
Test the achievement of supportability requirements for delivered solutions
Approvals for acceptance tests

Requirements

Degree in I.T
ITIL
Min 2 – 4 years in a similar position
Knowledge of insurance business and/or asset management will be an added advantage
Must be able to demonstrate a customer first approach to support
Natural aptitude for trouble shooting & problem solving
Have solid experience in a helpdesk or technical support environment
Highly organised and able to work on own initiative to complete the range of tasks required
Working knowledge of help desk software
The ability to liaise and communicate confidently and professionally with customer representatives at all levels
Ability to escalate problems to the appropriate IT group for resolution
Flexible and willing to work outside core business hours as required

Key Competencies
Customer service orientation problem analysis problem-solving adaptability team interaction planning and organizing attention to detail

go to method of application »

October 24, 2024
Procurement / Admin Person

Responsibilities

Planning, prioritizing, assigning, supervising and reviewing work of team responsible for purchasing and supplies.
Maintaining stock, supplies and inventories by forecasting levels of demand as well as keeping a constant check on the stock levels.
Conduct research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality.
Ensuring suppliers are well aware of our business objectives and any changes or schedules is communicated to them in good time.
Coordinating with all the relevant departments in order to predict their requirements.
Acquisition of raw materials by raising of LPOs.
Follow up with the supplier on orders.
Receiving of raw materials and raising relevant documents as well as posting.
Checking the received stocks against invoices.
Issuing materials to the requesting departments and monitoring the same.
Ensuring there is proper arrangement of the stores and proper documentation of stock levels.
Posting and filing of invoices.
Proper filing of all documents raised and received.
Build and maintain good relationships with new and existing suppliers.
Produce weekly reports and statistics using computer software i.e. SAGE and Excel.
Develop a purchasing strategy and a proper schedule for collection of materials from suppliers.
Any other duties assigned by management.

October 24, 2024
Front Office Application Analyst

Our Client in the ICT industry is currently looking to hire a Front Office Admin.
Position Overview
This position is responsible for offering administrative and coordinative support to the entire organization. This is through acting speedily and timely on requests made from our customers.
Responsibilities
Prompt responsiveness on calls

Ensure to answer all calls by the second ring
Screening all calls as requested, rerouting calls to their proper recipient, taking and relaying messages immediately
Escalate to the HOD after one hour on instances where a customer’s request was not responded within the hour.
Ensure to sort out mails and hand over to the respective staff within 10 minutes after receipt of the mail

Ensure excellence in handling of customers and visitors

Ensure that all customers and visitors are attended to within a maximum time of 15 minutes
Guide visitors to the offices they need to go
Organize a weekly boardroom schedule and maintain it for optimal use

Generate sales for the company

Ensure generation of 4 sales leads per month

Ensure 100% compliance on CRM/ERP

Login of all calls in the system with clear distinctions of what the calls relate to.

Real time update on CRM/ERP on all activities undertaken
Ensure 100% Compliance to ISO 9001:2015

Strict adherence to company policies and ISO 9001:2015 standards and procedures daily

Requirements

Bachelors in Front Office Management & Customer Relations/Public Relations or;
A minimum of three (3) years work experience in a similar position from a reputable organization preferably in the ICT sector
Interpersonal skills
Easy to contact and to communicate and work with
Exhibits a sense of urgency when necessary
Good oral and written communication skills
Ability to issue and explain good instructions
Working knowledge of computer systems, ability to learn CRM input, retrieval and use.
Understanding of proper use of work orders, priorities and schedules
Ability to work in a team environment, fully supporting the goals and objectives of the sales, maintenance and operations efforts.
Client service and public interaction skills
Effective verbal and listening communications skills
Ability to read and write to record pickups and maintain daily records

Personal Attributes

Be honest and trustworthy
Be respectful
Possess cultural awareness and sensitivity
Be flexible
Demonstrate sound work ethics
Deal with the public in a positive, courteous and respectful manner

go to method of application »

October 24, 2024
Human Resource Sales Team Leader

Our Client in the hospitality industry is currently looking to hire a Human Resource Manager.
Summary
The Human Resources Manager manages all aspects of the department including but not limited to development of Human Resource Policy, employee recruitment, selection, induction, training, employee welfare, performance appraisal, leave management, discipline.
Job Responsibilities

Manage and monitor activities of all employees in the Hotel, making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures
Carries out Job evaluation continually
Assists management in the development and updating of the human resource policy, employee handbook
Undertake responsibility for Scheduling and Payroll of the hotel
Undertake responsibility for recruitment and selection of all employees together with the line managers within approved staff establishment
Issues letters of appointment to members of staff
Undertakes training and promotion, transfer, rotation in conjunction with the line managers
Undertakes the responsibility for proper induction of all employees
Set Payroll Budget
Work closely with the line departments to conduct performance appraisal
Coordinate daily activities with hotel management team on a daily basis.
Hold monthly department meetings keeping staff informed of all activities in the hotel,
Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.
Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Ensure positive employee morale and welfare of the employees
Ensures counseling and disciplining in accordance to the company policies
Maintain all employee records concerning attendance and punctuality
Participate in daily management briefs
Schedules leave in conjunction with the line managers
Works with Union where applicable
Perform other hotel-related duties as required

Requirements

Must have HR Skills and Competencies
Must have worked as a HR Manager in a 3 or 4 star Hotel of not less than 100 staff for 2 years and above

go to method of application »

October 24, 2024