Role
Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
Team Leader Job Duties:
Supports team manager and performs management duties when manager is absent or out of office
Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
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Website: Website http://alternatedoors.co.ke/
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Assistant Technical Team Leader (Tracking) Sales Executive Audit Semi-Senior and Audit Assistants
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OUTLET MANAGER – Retail banking Debt Collector Accounts Interns
KEY RESPONSIBILITIES
Overall supervision of the service outlet and all the resources within it.
Delivery of the brand experience within the service outlet to ensure consistency of service across all customer touchpoints.
Achievement of defined business targets through direct sales and cross sales within the product offering
Provision of information and guidance to adequately support customers within the service outlet.
Identification and mitigation of all types of risks relating to the outlet and the product and service offering.
MAIN ACTIVITIES
Overall management of day to day operations within the service outlet.
Supervision and guidance of outlet resources to ensure timely and effective delivery of service.
Provide leadership to the outlet resources to enable them to carry out their duties effectively.
Approve and make decisions on exceptions to defined processes and customer requests.
Ensure the brand experience is maintained across all the customer touchpoints.
Floor management to ensure a smooth flow of customers within the service outlet.
Plan and manage staff shifts, annual, unplanned and emergency leave to ensure minimal disruption of service.
Provide product information and support and to effectively respond to customer enquiries to maintain consistency in the brand experience.
Achievement of the defined business targets to ensure growth and profitability of the business.
Analyse customer data and consumer behaviour within the outlet and provide insights into customer communication and product and service improvements.
Cross-sell to ensure uptake of the full range of products offered.
Adherence to quality standards and SLAs within the service outlet to maintain the brand experience and customer promise.
Ensure adherence to established processes and procedures. Identify potential risks to the service and product offering and provide mitigation strategies.
Business Continuity plan implementation and disaster recovery co-ordination.
Understand and provide clear direction to the outlet based on market analysis of local area consumer trends and competitor offerings.
Maintain security of the premises, equipment and all card plastics awaiting personalization.
Accountable for supporting sales strategies to achieve annual sales and portfolio targets as cascaded from the business.
Planning and organizing of events and activities held in the service outlet.
COMPETENCE REQUIREMENTS
Supervisory skills for optimal task management and optimization of outlet staff productivity.
Leadership to provide guidance to the outlet staff on day to day operations.
Dynamic and energetic with a passion for innovation and disruptive technology.
Problem solving and solution oriented to be able to handle complex situations
Quality orientation to ensure highest standards of Customer service are observed.
Selling skills to ensure effective selling and cross selling of the product offering.
Clear oral and written communication skills.
Customer focus with ability to think out of the box and consistently produce high quality of service.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Knowledge and experience in modern customer service practices to provide guidance on quality improvements and operational changes
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Personal motivation and drive to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Decision- making capabilities and ability to work with minimal supervision.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
University Degree – Upper second or GPA 3.0.
Proficiency in computer use including MS Office tools and banking systems
At least 4 years financial services experience two (2) of which must be in a branch supervisory/management role; and at least two (2) within business
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Human Resource Manager
Summary/Objective
The human resource manager is directly responsible for the overall administration, coordination and evaluation of the human resource function.
Essential Functions
Develops and administers various human resources plans and procedures for all company personnel.
Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems.
Implements and annually updates compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.
Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.
Develops and maintains OHSA program and maintains other records, reports and logs to conform to OHSA.
Conducts recruitment effort for all personnel and temporary employees; conducts new-employee orientations; monitors career-pathing program, employee relations counseling and exit interviewing; writes and places advertisements.
Develop and implement employee training and development programs.
Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains company organization charts and employee directory.
Evaluates reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
Handle and represent the company in matters relating to external agencies including government officers, Union , FKE, NEMA e.t.c.
Performs other incidental and related duties as required and assigned.
Competencies
Human Resources Capacity.
Ethical Conduct.
Strategic Thinking.
Leadership.
Decision Making.
Financial Management.
Supervisory Responsibility
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.
Required Education and Experience
1. A bachelor’s degree in HR2. Five years of more in human resource experience3. Membership in IHRM 4. Excellent computer skills5. Superb communication skills honed in business partnering/advisory roles6. Experience of dealing with senior management7. Ability to build rapport quickly with key members of the executive team.8. Ability to represent the Human Resource function as part of the bigger business picture9. Confident directing HR and advising managers on all aspects of people management and development.10. Strong understanding of employment law11. A professional and commercial approach to HR, with the ability to deliver high employee satisfaction, appropriate development and reward for individuals. -
Credit Control Assistant Customer Care Intern Accounts Assistant
Responsibilities for the Credit Control Assistant Job
Credit assessment and scoring – Application for vetting credit worthiness of new and existing clients.
Analyzing and determining credit limits; identifying the right amount of credit for the client.
Credit management; managing the risks involved.
Debt recovery; responsible for the collection of outstanding monies on designated sales ledgers.
Dispatch of monthly statements and accompanying letters, copy invoices and copy orders as required, and the production of aged debtors lists.
Liaising with customer sales team regarding queries.
Responsibility of filing and updating correspondence from both internal and external customers on designated database.
Identify unallocated payments in the bank account and obtain copies of remittance advice where necessary.
Reconciling accounts and matching credits.
Producing monthly quarterly reporting where required.
Performing any other duty as assigned by the management.
Requirements for the Credit Control Assistant Job
At least 2 years of relevant experience.
Ability to organize and prioritize own and function’s workload
Strong communicator with good negotiating skills
Strong interpersonal and supervisory skills.
Strong analytical and IT skills.
Customer Relationship skills
Target and deadline driven.
Excellent report writing skills and presentation.
Knowledge of the ERP system
Knowledge of taxation
Integrity
Attention to accuracy and detail
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CISCO Support Network Engineer Service Supervisor
An experienced networking specialist who will cover the highest level of technical support for following areas: routing and switching, network security, IP telephony products and wireless technologies (technical and product support, planning of networks, product selection, validation, pricing etc).
Duties and Responsibilities
Designing and building networks, providing technical support and identifying and resolving recurring issues.
Provide technical support in finding solutions for the existing and new company clients in questions concerning planning, extending and implementing of networks.
Stay with a case/project until resolution is reached, and assure the contact with the customer (verbally–written) in every stage of the process.
Replicate customer issues in a ‘lab’ environment
Identify and drive recurring issues to resolution together with clients escalation resources
Requirements
Minimum Diploma in Engineering or IT
Bachelor’s degree in computer science/engineering or information technology preferred.
CCNA Certified with good networking knowledge on CCNA or Network+ level
CCNP
CCDA
Cisco security solutions & Design specialist
2 years experience in technical or networking support environment particularly on CISCO Routers and Switches
In depth PC knowledge and good understanding of the Microsoft Office© applications
A wide knowledge about various systems requirements.
Excellent communication and documentation skills
Strong analytical and trouble-shooting skills
Must be able to work in deadlines.
Strong analysis and application abilities.
Strong observation skills.
Fast learner, self-motivated and positive attitude
Stress resistant and a team player
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Restaurant Manager
A fast food restaurant manager is essentially a commercial business manager, with ultimate responsibility for safeguarding the financial success of a specific outlet and maintaining the reputation of the company.
The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service.
Job Duties/Responsibilities
implementing, and instilling in their teams, company policies, procedures, ethics, etc;
handling customer complaints and queries;
people management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas;
working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations;
ensuring high standards of customer service are maintained;
preparing reports and other performance analysis documentation;
reporting to and attending regular meetings with area managers or head office representatives;
operational management: organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security;
financial management: planning and working to budgets, maximising profits and achieving sales targets set by head office, controlling takings in the restaurant -
Call Centre Agents
Call Center Agent Job Responsibilities:Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Call Center Agent Job Duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities. Education and Experience
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes Key Competencies
verbal and written communication skills
listening skills
problem analysis and problem solving
customer service orientation
organizational skills
attention to detail
adaptability
team work
stress tolerance
In your application mention the county you would like to work in. -
Automobile Service Advisor
Responsibilities for the Service Advisor Job
Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
Ensure supplies are ordered for each job.
Assist with quoting, project management, materials purchasing and quality checks.
Ensure correct job numbers are used and that time records are correct.
Provide oversight and check job estimates.
Manage inward goods, checking quantities, dispatching goods and receipting invoices Regularly report progress on each job and quickly communicate delays or concerns with the Director
Report on manpower overruns or shortfalls.
Act as a technical adviser on key projects and other areas of the business as requested
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
Develop and implement systems to record, file and store information pertaining to client enquiries. Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
Work with apprentices and semi-skilled staff to role model appropriate technical skills
Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
Promote a Health and Safety culture within the business.
Qualifications for the Service Advisor Job
Engineering Qualification
Strong interpersonal skills
Ability to work with people at various levels from shop floor to senior management
Can look beyond the initial customer enquiry and identify other business opportunities l Project management experience
People management skills
Computer literacy with Microsoft Office including Outlook, Word and Excel
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Housekeeper
Job Summary
The Housekeeping Supervisor is responsible for planning, organizing, and developing of the overall operation of the housekeeping department Responsible for staffing, scheduling, training and developing hourly staff.
Responsibilities for the Housekeeper
Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concessionstands, suites, and all public spaces.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Daily supervision of the housekeeping staff, including the day, event and post-event crews.
Daily supervision of the grounds keeping staff, including the day, event and post-event
Daily supervision of the grounds keeping staff, including the day, event and post-event crews.
Purchase, re-order and maintain housekeeping supplies and inventory.
Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.
Recruit, schedule and train all new housekeeping staff members.
Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
Uphold the highest standards of cleanliness, safety, and conduct.
Knowledge of OSHA and safety standards within Housekeeping department.
Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
Qualifications for the Housekeeper Job
Previous experience managing a team of housekeeping employees through motivation, coaching and development.
The ability to anticipate customer needs, change goals and direction quickly and multitask
Working knowledge of rooms management systems.
Advanced knowledge of Housekeeping process and procedures.
Proven experience supervising housekeeping departments of 15+ employees.
Ability to maintain a budget
Proven excellence in customer service.
Capable of using independent judgment/solid decision making skills ability
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
Demonstrated sound organizational, coordinating and personal interface skills.
Demonstrated excellent written and verbal communication skills.
Proven job reliability, diligence, dedication and attention to detail.
Must be flexible with working nights, weekends, and holidays.
A minimum of 4 years experience in all aspects of Housekeeping in a large, multi-use facility required, with at least 2 years of supervisory experience.A degree in Housekeeping -
HR Strategy Officer Biomedical Engineer Night Manager Area Sales Rep Chemical Engineer
HR Strategy officer works across Strategy Development and Implementation focusing on ICT industry trends and best practice to associate with the business. The role will lead team strategy events, work closely with key stakeholders to scope interventions to form the basis of the best strategy.
HR Strategy Officer Job Responsibilities
Provide strategic direction and leadership on the development of appropriate HR Policies
Assess current and future policy requirements to support strategic aims in conjunction with the senior management
Research best practice to enable best design of policies
Project manage the implementation and review of HR policies
Impact assess the equality and diversity impact of all HR policies
Provide strategic oversight and direction to Remuneration policy and practices
Provide direction on interpersonal relationships to foster effective working relationships and enable appropriate change
Develop appropriate employment conditions and support to deployment on all assignments
Monitor employment legislation developments, assess the impact on the company and develop policies to maintain legal compliance
Provide direction on staff engagement so that the company regularly measures and responds to staff feedback to improve the company as a place to work.
Leadership on specific themes and issues
Play a central role, in conjunction with the HR Manager in forward planning and strategy development for the company.
Provide oversight approach to job evaluation to maintain consistency and fairness and assess appropriate methodologies for implementation.
Provide guidance on the interpretation and application of HR policies and procedures.
Critically assess and develop policies in line with internal and external influences.
Develop a coordinated and consistent approach to the way in which the company engages with all staff directly and indirectly
Lead development of policies which promote equality & diversity.
Benchmark, modernize terms and conditions of remuneration and benefits
Develop effective employee relations processes and foster a more inclusive program
Undertake other duties commensurate with the grade as requested by the HR Manager.
Qualifications for the HR Strategy Officer Job
Bachelor of commerce degree / Business Management degree with HR Option
Post graduate degree / Master’s degree or MBA preferred.
IHRM Membership a must.
Broad generalist HR experience or experience of business partnership project management desired.
3 years’ experience desired
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