Website: Website http://africa.airtel.com/wps/wcm/connect/africarevamp/Kenya/
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SME – CS Core, Roaming & IDD
Duties and Responsibilities: Facilitate establishment of high levels of reliability and redundancy in the CS Core networks; Institute a robust quality improvement plan as well as a Business Continuity Plan. Develop a long-term CS Core Network Deployment strategy with the objective of improving Capex Productivity in these domains & introducing new technology Drive CS Core…
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Group Bid Manager
Why Airtel Africa? At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you. We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to…
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Senior Legal Counsel – Francophone
Why Airtel Africa? At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you. We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to…
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Senior Legal Counsel, Risk & Compliance
Why Airtel Africa? At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you. We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to…
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Lead – Enterprise Customer Experience
Job Purpose: Driving outstanding customer experience for Enterprise Products and Services by delivering seamless user experience, creating competitive advantage for all country operations in Africa, while ensuring compliance to all enterprise policies and processes The role of the Enterprise customer experience lead is to proactively increase Enterprise customer satisfaction and loyalty, through ensuring interactions meet…
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Retail Area Manager
Airtel Kenya wishes to recruit for the role of Retail Area Manager. This role reports directly to the Head of Retail and will be responsible for managing Airtel retail shops, kiosks and franchised outlets within a designated region. Within this, the role holder will be expected to champion seamless operations that will drive a positive customer…
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Customer Experience Lead – Airtel Money Products
What will you do? Research and understand customer needs and satisfaction drivers across all Africa Markets Recommend improvement opportunities and implement agreed upon direction Ensure that customer channels (digital and traditional) are effectively equipped to deliver superior experience to Airtel Money customers Ensure that Airtel Money products are effectively availed on digital channels with well-designed…
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Customer Experience Lead – Process Design, Audit & Compliance
What will you do? Executing compliance audits in partnership with external audit partners (e.g. E&Y) to identify and correct gaps related to processes, operational designs and people efficiency in all facets of customer experience. Mitigate revenue stream leakage and other fraud risks through Periodic review of key financial controls and identify areas specifically vulnerable to…
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Usage and Retention Lead
Airtel Kenya wishes to recruit for the role of Usage and Retention Lead. This role reports directly to the Head of Usage and Retention and will be responsible for planning and achieving the targeted revenue from the Voice category of prepaid products while also ensuring implementation of customized programs to create customer retention, resulting in reduced…
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Customer Experience Lead – Process Design, Audit & Compliance
What will you do? Executing compliance audits in partnership with external audit partners (e.g. E&Y) to identify and correct gaps related to processes, operational designs and people efficiency in all facets of customer experience. Mitigate revenue stream leakage and other fraud risks through Periodic review of key financial controls and identify areas specifically vulnerable to…